winning & retaining - FRA, LLC

Earn 13.5 CPE credits!

FINANCIAL RESEARCH ASSOCIATES PROUDLY PRESENTS

WINNING & RETAINING INSTITUTIONAL MANDATES July 24-25, 2014

The Princeton Club, NEW YORK, NY

Boost Your AUM with Breakthrough RFP and Database Response Strategies and Advance Your Client Servicing to the Next Level! Institutional investors, consultants, and leading practitioners reveal how to dramatically increase your AUM, gain new clients, retain and expand existing relationships--and even profit from setbacks. Ensure that your RFP/ database responses and client servicing functions are at the top of their game! This innovative two-day event features: GENERAL SESSIONS

CUSTOMIZED TRACKS

• Institutional Investor Roundtable: Why should they hire you? • Consultants’ Panel: What do they really, really want? • Leading Practitioners’ Discussion: What do they know that you don’t? • Building and enhancing a brand identity to stand out from the crowd • Effectively articulating an investment philosophy • Connecting the dots between support and client-facing teams • New considerations in risk, transparency and due diligence

Client Servicing and Retention • Leading practitioners’ panel: your specific questions answered • Best practices for client retention • Challenges Specific to Managers with Alternative Assets

SPONSOR

T O

Mastering RFPs and Consultant Databases • Creating successful RFP and Due Diligence responses • Fine-tuning your RFP and database response teams • Effectively managing multiple databases

BRONZE

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C A L L

8 0 0 - 2 8 0 - 8 4 4 0

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WHY GUESS? LET INVESTORS AND CONSULTANTS TELL YOU DIRECTLY HOW TO WIN AND KEEP THEIR BUSINESS In today’s highly competitive world of institutional investing, delivering great returns is not enough. Having a cutting-edge understanding of what really attracts and retains clients is crucial to the success of your firm. In this conference, you will learn from the investors themselves sure ways to win more clients, while maintaining and expanding existing relationships. In addition, trailblazers in the field will reveal how leveraging the latest advancements in technology, marketing, and management theory can propel your RFP/database response and client servicing operations to new levels of effectiveness. The first day features an open discussion with the decision-makers on what they look for in a manager. Successive roundtables will offer you the opportunity to ask questions of leading investors and consultants regarding: • What makes a winning response? • What red flags might your communications contain? • Getting to know you: cultivating relationships with potential investors • How to build your firm’s brand as an asset • What does “risk” mean today? In addition, leading industry practitioners will discuss: • Communication strategies to enhance retention • Coordinating support and client-facing teams for maximum impact • The importance of consistent messaging throughout your operation • The evolving role of risk in reporting and decision-making On the second day we’re offering two tracks: one specific to client servicing professionals and the other geared to RFP teams. In these tracks you will learn: 1) Client servicing and retention - The newest models for structuring your client-servicing team - Methods for measuring client satisfaction - How do you maintain standards in a worldwide marketplace? - Tools and reporting methods specific to alternative investments OR 2) Mastering RFPs and Consultant Databases - Qualifying and selecting opportunities - Typical response development challenges and how to avoid them - Gathering the data: where does it all come from? - What the smaller firms can learn from the big guys

OUR RENOWNED SPEAKING FACULTY Rachel S.L. Minard, MINARD CAPITAL Bill O’Donnell, NEPC Douglas Balsam, DIMEO, SCHNEIDER & ASSOCIATES David Eisenberg, MERCER INVESTMENT CONSULTING Harry Griffin, SAN ANTONIO FIRE AND POLICE PENSION FUND Jerry Davis, FORMER CEO, NEW ORLEANS EMPLOYEES’ RETIREMENT SYSTEM John Keane, JACKSONVILLE POLICE AND FIRE PENSION FUND Harsh Jadhav, ALAMEDA COUNTY EMPLOYEES RETIREMENT ASSOCIATION John Daly, THE CULINARY INSTITUTE OF AMERICA Andrew Saunders, LAZARD CAPITAL MARKETS Janie Kass, MARGOLIS/KASS ADVISORS Lisa Williams, ALLIANZ GLOBAL INVESTORS Drianne Benner, APPOMATTOX ADVISORY Adrienne Garofalo, GAGNON SECURITIES Sheryl Mejia, DECAGON ADVISORS B.J. Lownie, STRATEGIC PROPOSALS Anne Farro, ALLIANZ GLOBAL INVESTORS Susan Benedetto, INVESTMENT METRICS Rick Gagnon, COMPASS ITECH, LLC -- PROFUSION Sharon Hayman, MATTHEWS INTERNATIONAL CAPITAL MANAGEMENT Cindy E. Zarker, CERULLI ASSOCIATES Diana Merenda, CLIENT LIFECYCLE SUPPORT Ching Wah Chin, NEW YORK METROPOLITAN TRANSPORTATION AUTHORITY Dina Shapiro, CEO and Founder, YORKVILLE CONSULTING David A. A. Ross, Global Head of Marketing, VITEOS FUND SERVICES

TOP REASONS TO ATTEND

• • • • • • • • •

Learn directly from investors and consultants about how to win mandates Understand how to gain strategic advantage before you even submit your response Hear the most up-to-date marketing methods to develop your firm’s brand as an asset Find out what things you should always double-check before you submit Learn how to motivate your proposal team to create a culture of winning Hear the secrets behind the success stories of leading industry practitioners Examine the latest best practices for improving client-servicing team productivity Find out how to update your CRM model to cement client connections Investigate the importance of consistent messaging throughout all your client communications Network with potential clients and industry leaders

Don’t miss the opportunity to engage with investors and industry leaders at this innovative event. You will leave with the tools you need to win— and keep—valuable clients.

•

Register today! Call 800-280-8440 or online at www.frallc.com.

OFFICIAL PUBLICATIONS AND MEDIA PARTNERS

Sincerely, Lance Lysinger Lance Lysinger, Conference Director FINANCIAL RESEARCH ASSOCIATES, LLC P.S. There will be lots of networking opportunities—bring plenty of business cards!

WHO SHOULD ATTEND? • • • • • •

VP Institutional Client Service Director of Client Relations Director of Consultant Relations Relationship Manager Managing Director Marketing Director

• • • • • •

Communications Director Proposal Writer RFP Manager Sales Director Client Reporting Database Manager

IMPORTANT INFORMATION

ABOUT THE VENUE

To Register: Fax: 704-341-2641 Mail: Financial Research Associates 18705 NE Cedar Drive Battle Ground, WA 98604 Phone: 800-280-8440 Online: www.frallc.com

The Princeton Club, New York City The Club offers you the best of everything—in the heart of everything. You’ll find us at 15 West 43rd Street, between 5th and 6th Avenues, in New York City’s iconic Midtown Manhattan district. Grand Central Station, the Empire State Building, the Theater District, and Central Park are all within easy strolls of our front door. And we're just 20 minutes from LaGuardia Airport and 30 minutes from John F. Kennedy International Airport.

WINNING AND RETAINING INSTITUTIONAL MANDATES: Boost Your AUM with Breakthrough RFP and Database Response Strategies and Advance Your Client Servicing to the Next Level! July 24-25, 2014 The Princeton Club 15 West 43rd Street, New York, NY 10036 (212) 596-1200 If you require overnight accommodation for this conference, please contact any of the following nearby hotels to check their best available corporate rate over this time frame, or consult your local travel agent. Please note that FRA has not negotiated rates with any of these hotels. Area Hotels: Mansfield Hotel Algonquin Hotel City Club Hotel Royalton Hotel Iroquois Hotel Sofitel Hotel

(212) 944-6050 (212) 840-6800 (212) 921-5500 (212) 869-4400 (212) 840-3080 (212) 354-8844

FEES AND PAYMENTS The fee for attendance at Winning and Retaining Institutional Mandates is: $1895 Please make checks payable to Financial Research Associates, and write code B921 on your check. You may also pay by Visa, MasterCard, Discover, or American Express. Purchase orders are also accepted. Payments must be received no later than July 17, 2014.

TEAM DISCOUNTS: • • •

Three people will receive 10% off. Four people will receive 15% off. Five people or more will receive 20% off.

In order to secure a group discount, all delegates must place their registrations at the same time. Group discounts cannot be issued retroactively. For more information, please contact Whitney Betts at (704) 341-2445 or [email protected].

SOFT DOLLAR YOUR CONFERENCE REGISTRATION!

This FRA conference may be eligible under section 28(e) of the Securities Exchange Act of 1934 for payment via soft dollars. For further information or a Soft Dollar Application form, please visit our website www.frallc.com/softdollars.aspx.

CANCELLATIONS If we receive your request to cancel 30 days or more prior to the conference start date, your registration fee will be refunded minus a $250.00 administrative fee. Cancellations occurring between 29 days and the first day of the conference receive either a 1) $200 refund; or 2) a credit voucher for the amount of the original registration fee, less a $250.00 administrative fee. No refunds or credits will be granted for cancellations received after a conference begins or for no-shows. Credit vouchers are valid for 12 months from the date of issue and can be used by either the person named on the voucher or a colleague from the same company. Please Note: For reasons beyond our control it is occasionally necessary to alter the content and timing of the program or to substitute speakers. Thus, the speakers and agenda are subject to change without notice. In the event of a speaker cancellation, every effort to find a replacement speaker will be made.

SPONSORSHIP AND EXHIBIT OPPORTUNITIES Enhance your marketing efforts through sponsoring a special event or exhibiting your product at this event. We can design custom sponsorship packages tailored to your marketing needs, such as a cocktail reception or a custom-designed networking event. To learn more about sponsorship opportunities, please contact Jennifer Clemence at (704) 341-2438 or [email protected].

CPE CREDITS Financial Research Associates, LLC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org. Sponsored learning activities are measured by program length, with one 50-minute period equal to one CPE credit. One-half CPE credit increments (equal to 25 minutes) are permitted after the first credit has been earned in a given learning activity. Please note that not all state boards adopted this rule. Some participants may not be able to use one-half credit increments. This course is offered as a group-live course and does not require prerequisites or advance preparation. We offer advanced level courses. Although no prerequisite courses, experience, or advance preparation is required to participate in this program, working knowledge of Finance is required, as well as, prior knowledge of the program topic. For specific learning objectives and program description, please refer to the individual conference sessions topics in the conference brochure located on our website www.frallc.com/thefineprint The recommended CPE credit for this course is 13.5 credits in the following field(s) of study: FINANCE

THE CONFERENCE ORGANIZER Financial Research Associates provides the financial community with access to business information and networking opportunities. Offering highly targeted conferences, FRA is a preferred resource for executives and managers seeking cutting-edge information on the next wave of business opportunities. Please visit www.frallc.com for more information on upcoming events.

DAY ONE: THURSDAY, JULY 24, 2014 8:00 – 8:45

EXHIBITS SET-UP & CONTINENTAL BREAKFAST

8:45 – 9:00

WELCOME AND CHAIR’S OPENING REMARKS

9:00 –10:30

INSTITUTIONAL INVESTOR ROUNDTABLE: AN OPEN AND FRANK DISCUSSION WITH THE DECISION-MAKERS

• • • • • • •

What does it take to win their business? What do investors look for in their managers? How to maximize the productivity of client interactions Risk and liquidity: the questions they are asking Explaining performance struggles How clients interpret regulations: what it means for the process Client servicing and the link to manager retention

Moderator: TBD Panelists: John Daly, Trustee Emeritus, Vice Chairman of the Investment Committee, Culinary Institute of America Harsh Jadhav, Chief of Internal Audit, Alameda County Employees’ Retirement Association Jerry Davis, former CEO, New Orleans Employees’ Retirement System Harry Griffin, Board Member, San Antonio Fire and Police Pension Fund John Keane, Executive Director, Jacksonville Police and Fire Pension Fund

10:30 – 10:45

MORNING BREAK

10:45 – 12:15

POW-WOW WITH THE CONSULTANTS: HOW TO STAY AHEAD OF THE COMPETITION

• • • • • •

Who gets chosen and why Tactics for building and maintaining strong consultant relationships What are the red flags they see? Best practices in communicating information for consultant databases Are databases replacing the RFP? Emerging managers: positioning with consultants Moderator: Rachel S.L. Minard, Founder and CEO, Minard Capital Panelists: David Eisenberg, Principal, Mercer Investment Consulting Douglas Balsam, Principal, Director of Institutional Consulting Dimeo, Schneider & Associates Bill O’Donnell, Senior Consultant, NEPC

12:15 – 1:15

NETWORKING LUNCHEON

[Please submit questions for the expert practitioners in the following panel at the registration desk.]

1:15 – 2:00

• • • • • •

QUESTION & ANSWER SESSION: LEADING PRACTITIONERS SHARE THEIR TIPS FOR SUCCESS

Gain strategic advantage even before you submit your response What makes a winning response? Working with gatekeepers: who to contact first Client communication—how much and how often? Benchmarks and metrics Best practices in resource management Janie Kass, Managing Director and Co-owner, Margolis/Kass Advisors Lisa Williams, Vice President, Head of RFP Management Allianz Global Investors

2:00 – 2:45

BUILDING AND ENHANCING A BRAND IDENTITY TO STAND OUT FROM THE CROWD

2:45 – 3:00

AFTERNOON BREAK

3:00 – 3:45

EFFECTIVELY ARTICULATING AN INVESTMENT PHILOSOPHY

• • • •

Top make-or-break considerations for your firm’s brand as an asset The importance of new technologies including social media Consistency of messaging throughout your operation Honing your firm’s public image to ensure success Andrew Saunders, Senior Vice President, Lazard Capital Markets Janie Kass, Managing Director and Co-owner, Margolis/Kass Advisors Drianne Benner, Director of Institutional Marketing, Appomattox Advisory Dina Shapiro, CEO and Founder, YORKVILLE CONSULTING David A. A. Ross, Global Head of Marketing, VITEOS FUND SERVICES

• • • •

Lead with your strength: how to highlight your firm’s innovative thinking Before the RFP: cultivating relationships with potential investors Developing a tailor-made investment plan to get the mandate Winning communication strategies

Bill O’Donnell, Senior Consultant, NEPC Rachel S.L. Minard, Founder and CEO, Minard Capital

3:45 – 4:45

• • • • • •

OPTIMAL TEAM BUILDING AND ORGANIZATION: CONNECTING THE DOTS BETWEEN THE RFP TEAM, THE PORTFOLIO MANAGERS, COMPLIANCE AND THE CLIENT-FACING TEAM

Creating a culture of success How to ensure that your sales team gets what it needs Evaluating team output: volume vs. success Should you set up a cross-border proposal team? Staff needs and interdepartmental communication Building a collegial environment within the organization

Adrienne Garofalo, Head of Business Development and Client Management Gagnon Securities Diana Merenda, Managing Director, Client Lifecycle Support

4:45 – 5:30

• • • • • •

NEW CONSIDERATIONS IN RISK, TRANSPARENCY AND DUE DILIGENCE

The evolving opinion on the role of risk in decision-making Where does risk lie? Optimizing Due Diligence Questionnaire responses Anticipating background searches Reviewing regulators’ public reports The latest risk-management techniques Sheryl Mejia, CFA, CA, Partner, Decagon Advisors Ching Wah Chin, Associate Counsel New York Metropolitan Transportation Authority

“Very informative; good topics and speakers.” Monique McLemore, Senior Vice President, PineBridge Investments “Great insight and speakers.” Emily Pope, Institutional Sales Supervisor, Vanguard

UPCOMING EVENTS FINANCIAL RESEARCH ASSOCIATES PROUDLY PRESENTS

HEAR DIRECTLY FROM DISTRIBUTORS & DISTRIBUTION PROFESSIONALS ACROSS THE AUM SPECTRUM

FINANCIAL RESEARCH ASSOCIATES PROUDLY PRESENTS

THE MUTUAL FUND DISTRIBUTION FORUM Exploring Successful and Leading-Edge Strategies to Maximize Market Share May 29-30, 2014 – The Langham Hotel – Boston, MA

Exploring Successful and Leading-Edge Strategies to Maximize Market Share MAY 29-30, 2014

THE LANGHAM HOTEL

Hailed as one of the best conferences in the industry, the Mutual Fund Distribution Forum brings together the top leadership in the field to engage in substantive conversations on the issues critical to success. TOPICS AT A GLANCE:

• • • • • • • •

Leadership Summit: Change Agents Assess the Market and Collaborate on Building the Future Distribution Executive Colloquy: Business Priorities for Investment Platforms Research Report: The State of the Mutual Fund Market Data Management: Drinking from the Fire Hose Marketing Executive Roundtable: Deconstructing the Power of Attraction Distribution Executive Conclave: Building Productive Relationships Examining the Frontier in Sales Management The Registered Investment Advisor Channel: Habits of Top-Performing Firms

Keynote Conversation with Putnam Investments President and Chief Executive Officer ROBERT L. REYNOLDS SPONSORS TM

free for plan &

Registration endowments * sponsors, foundations!

The Mutual Fund

Distribution Forum BOSTON, MA

MODERATORS AND PANELISTS: Neil Bathon, Founder and Partner, FUSE Research Network LLC Bill Connolly, Co-Head of Global Distribution, Putnam Investments Andrea Lisher, Head of US Funds, JPMorgan Asset Management David Giunta, President and Chief Executive Officer, Natixis Global Asset Management Peter Thatch, Managing Director, Head of Third Party Programs, Merrill Lynch Managed Solutions Group Benjamin Huneke, Managing Director, Head of Investment Solutions, Morgan Stanley Wealth Management Carolyn Clancy, Executive Vice President, FundsNetwork ®, Fidelity Lee Kowarski, Partner, kasina Antonio Ferreira, Senior Vice President, Wealth Management, Market Strategies International Matthew Schiffman, Head of Global Marketing, Legg Mason Global Asset Management Frank Wheeler, Global Head of Distribution and Marketing, Matthews Asia Loren Fox, Head of Research, Ignites Research Sandy Bolton, Director, Financial Solutions, Pershing Mary Anne Doggett, Managing Partner, Interactive Communications Cathy Saunders, Head of RIA Business, Putnam Investments Sterling T. Shea, Managing Director, Head of Advisory & Wealth Management Programs, Barron’s John Pavese, Managing Director, Head of Relationship Management, Merrill Lynch Managed Solutions Group Kevin Keefe, Executive Vice President, Advisor Group Avi Nachmany, Executive Vice President, Director of Research, Strategic Insight Beverly Dube, Vice President, Client Sales and Support, Celera Systems Sally George, Managing Director, Head of US Wealth Advisory Marketing, BlackRock David Ribbens, Executive Vice President and Head of Distribution, Heartland Advisors, Inc. Tarek Helal, Vice President, Product Development & Research, Private Client Group Investment Products, Raymond James Brad Jung, Director, Northwest Division, US Sales, US Private Client Services, Russell Investments Jeff Cerutti, Executive Vice President, Head of Distribution, Virtus Investment Partners Jim Dario, Managing Director, Product Management and Strategy, TD Ameritrade Institutional Jordan Burgess, Senior Vice President, Head of Institutional Sales, Fidelity Investments Institutional Services Company, Inc Frank Coates, Chief Executive Officer, Wheelhouse Analytics John Moninger, Managing Director Retail Sales, Eaton Vance Richard Ledbury, Vice President of Research and Data Services, Money Management Institute David Canter, Executive Vice President, Practice Management and Consulting, Fidelity Institutional Wealth Services Lynne Ford, Executive Vice President, Head of Distribution, Calvert Investments Jeremy Ross, Executive Vice President, Institutional Sales, BrightScope, Inc Scott Hall, Director of Operations, RS Investments

INVESTING IN NON-TRADITIONAL FIXED INCOME Exploring Opportunities & Risks in Fixed Income Alternatives June 5-6, 2014 – The Princeton Club – New York, NY

INVESTING IN NON-TRADITIONAL FIXED INCOME E X P L O R I N G O P P O R T U N I T I E S & R I S K S I N F I X E D I N C O M E A LT E R N AT I V E S

June 5-6, 2014

The Princeton Club

E merg ing Marke ts & Fronti er D ebt

High-yield Debt

Str u c ture d Pro du c ts: CLOs and CD Os

New York, NY

Floating Rate Bonds C ommerc i a l an d C re d it Ten e t L o an s

Unconstrained Bonds

Convertible Bonds Credit Risk

Management Global Credit Opportunities Asset-liability He d ge St r ate g ie s

Risk and Return Objective K EY H I G H LI G H TS : •

Plan sponsor perspectives

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A detailed evaluation of interest rates, the future of fixed income, and asset-liability management issues

•

An in-depth assessment of benchmarks, expected returns and risk

•

Comprehensive examination of non-traditional fixed income alternatives S I LV E R

SPONSORS

B R O N ZE

BRONZE

TO R E G I S T E R : C A L L 8 0 0 - 2 8 0 - 8 4 4 0 O R V I S I T U S AT W W W. F R A L LC . C O M

T O R E G I S T E R : C A L L 8 0 0 - 2 8 0 - 8 4 4 0 O R V I S I T U S AT W W W . F R A L L C . C O M

DAY TWO: FRIDAY, JULY 25, 2014 8:00 – 9:00

CONTINENTAL BREAKFAST

9:00 – 9:15

RECAP OF DAY ONE

TRACK ONE. CLIENT SERVICING AND RETENTION FOR INSTITUTIONAL ASSET MANAGERS

TRACK TWO. WINNING MANDATES: MASTERING RFPs AND CONSULTANT DATABASES

9:15 – 10:15

9:15 – 10:15

•

AN INTERACTIVE DISCUSSION OF THE LATEST ISSUES FACING CLIENT SERVICING PROFESSIONALS

The newest models for structuring your client servicing team—which could improve your productivity? • Should you “tier” clients and why? • Making more with less: increasing efficiency with small teams, fewer resources and many clients • The role of risk management in client servicing • Ensuring fiduciary care for your client Diana Merenda, Managing Director, Client Lifecycle Support Adrienne Garofalo, Head of Business Development and Client Management Gagnon Securities

10:15 – 10:30

MORNING BREAK

10:30 - 12:00

BEST PRACTICES FOR CLIENT RETENTION

• • • • • •

Proven retention techniques: what’s worked and what hasn’t Tailoring your CRM strategies to cement client connections Delivering prompt and accurate communications to avoid surprises Read between the lines: understanding what clients really want Measuring client satisfaction Effective client review materials and meeting agendas John Keane, Executive Director, Jacksonville Police and Fire Pension Fund Harry Griffin, Board Member, San Antonio Fire and Police Pension Fund Adrienne Garofalo, Head of Business Development and Client Management, Gagnon Securities Diana Merenda, Managing Director, Client Lifecycle Support

12:00 – 1:00

LUNCHEON FOR ALL ATTENDEES AND SPEAKERS

1:00 – 2:00

CHALLENGES SPECIFIC TO MANAGERS WITH ALTERNATIVE ASSETS

• • • • •

Balancing the increasing need for transparency with the desire to keep information proprietary Tools and reporting methods specific to alternative investments New techniques and approaches that inspire investor interest Emerging manager mandates for public plans Defining the fundamental fit of alternatives in the institutional allocation framework

• • • • •

CREATING SUCCESSFUL RFP AND DUE DILIGENCE RESPONSES

10 secrets for getting your response to the top of the stack How investors really evaluate responses Typical response development challenges and how to avoid them Qualifying and selecting opportunities What resources are essential for developing a winning response? B.J. Lownie, PPF, APMP, Principal, Managing Director, Strategic Proposals

10:30 – 12:00 OPTIMIZING YOUR RFP AND DATABASE RESPONSE TEAMS

• • • • • •

Structure and motivate your proposal team to improve win probability Maximizing the potential of a small team Coordinating demands in different departments Gathering the data: where does it all come from? Bridging the gap between sales and writers Integrity and consistency in data capture Lisa Williams, Vice President, Head of RFP Management Allianz Global Investors Anne Farro, Director, Allianz Global Investors Cindy E. Zarker, Director, Cerulli Associates

1:00 – 2:00

• • • •

EFFECTIVELY MANAGING MULTIPLE DATABASES

No two databases are alike: unique answers for unique situations What smaller firms can learn from the big guys What the consolidation of the database industry means for you Who is looking at the databases and why Susan Benedetto, Director, Investment Metrics Anne Farro, Director, Allianz Global Investors Rick Gagnon, President, Compass iTech, LLC - Profusion

Andrew Saunders, Senior Vice President, Lazard Capital Markets Sheryl Mejia, CFA, CA, Partner, Decagon Advisors Drianne Benner, Director of Institutional Marketing, Appomattox Advisory

2:00 – 3:00

• •

DEVELOPING GLOBAL RELATIONSHIPS USING EFFECTIVE CLIENT SERVICING

Maintaining high standards in a worldwide marketplace How your client’s global location impacts their servicing needs: regulations and procedures • Understanding changing expectations • Data capture on a global platform Sharon Hayman, Vice President, Sales and Service, Matthews International Capital Management “Great group of panelists and opportunities for interactive discussions with the attendees.” Kian Salehizadeh, Marketing Associate, Chandler Asset Management

3:00

END OF SUMMIT

2:00 – 3:00

• • • • •

LEVERAGING AUTOMATION AND OUTSOURCING

Choosing a vendor that’s right for your firm The benefits and how to overcome the limitations Staying on top of the content Third-party outsourcing of response processing: Who’s doing it? What are the implications for accuracy, messaging, and compliance? Moderator: B.J. Lownie, PPF, APMP, Principal, Managing Director, Strategic Proposals Panelists: Rick Gagnon, President, Compass iTech, LLC - Profusion (Additional speakers to be announced; for information about joining this panel, please contact Jennifer Clemence at 704-341-2438 or [email protected])

WINNING AND RETAINING INSTITUTIONAL MANDATES

Financial Research Associates 200 Washington St. Ste. 201 Santa Cruz, CA 95060

To Register Mail:

Financial Research Associates 18705 NE Cedar Drive Battle Ground, WA 98604

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Call: 800-280-8440 Fax: 704-341-2641 Online: www.frallc.com

Head of Institutional Marketing and Client Servicing

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WINNING & RETAINING

INSTITUTIONAL MANDATES July 24-25, 2014

The Princeton Club, NEW YORK, NY

Boost Your AUM with Breakthrough RFP and Database Response Strategies and Advance Your Client Servicing to the Next Level! CUSTOMIZED TRACKS Client Servicing and Retention

Mastering RFPs and Consultant Databases

• Leading practitioners’ panel: your specific questions answered • Best practices for client retention • Challenges Specific to Managers with Alternative Assets

• Creating successful RFP and Due Diligence responses • Fine-tuning your RFP and database response teams • Effectively managing multiple databases

T O

R E G I S T E R :

C A L L

8 0 0 - 2 8 0 - 8 4 4 0

O R

V I S I T

U S

A T

W W W . F R A L L C . C O M