Session M Poster - Monday Poster
25 / 25 - Application Of Ahp Method In The Formation Of A Performance Indicator For Operational Level Professionals November 14, 2016, 12:30 - 2:30 PM
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Exhibit Hall
Authors MARCOS SANTOS1, Alex Macedo Teles Silva2, Ernesto Rademaker Martins1, Fabrício Costa Dias2, Marcone Freitas Reis2, 1Brazilian Navy, Rio de Janeiro, Brazil; 2SENAI UNIVERSITY, Rio de Janeiro, Brazil. Contact:
[email protected] Abstract The study was conducted in a large-sized company car insurance. The objective was to establish a measure of e ectiveness for professionals in the operational level of loss adjustment. This measure was formed from the aggregation of four criteria: cost, e ciency, productivity and professionalism. Among the numerous multicriteria methods of decision support, the Analytic Hierarchy Process (AHP) was used, which, as a compensatory method, is aligned with the organizational culture of the company. This encourages to meritocracy and avoids distortions in the aggregation of criteria, making all company employees concentrate their e orts in one direction and in the right direction.
