Applications in Employee Performance Evaluation

Applications in Employee Performance Evaluation

Henarath H D N P Opatha

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Applications in Employee Performance Evaluation

(The first creative book on Applications in Employee Performance Evaluation written in any language in Sri Lanka)

Specially designed for course HRM 310 Performance Evaluation of BSc Human Resource Management (Special) Degree and generally designed for undergraduate students, graduate students as well as lecturers of Human Resource Management in Sri Lanka.

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Applications in Employee Performance Evaluation

© Dr Henarath H D N P Opatha

ISBN 955-95885-2-4

First Edition 2002

All rights reserved. This book or any part thereof may not be reproduced, stored in a retrieval system, or in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the author.

Published by the Author Printed in Sri Lanka

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Applications in Employee Performance Evaluation

Dr. Henarath H. D. N. P. Opatha BSc (B.Ad) Special (Hons) (Sri J’pura); MSc (B.Ad) HRM (Sri J’pura); MBA (Birmingham); Dip PM & IR (Cambridge Col); PhD HRM (Utara-UUM)

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This book is dedicated to all the students of Human Resources and Personnel Management.

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PREFACE Employee Performance Evaluation (EPE) is one of the most important functions of Human Resource Management that is one of the most important functional areas of Organizational Management or Business Administration. This critical function is being taught at Sri Lankan Universities as an essential topic of the course titled Human Resource Management or Personnel management for Bachelors Degree Programmes such as BSc Business Administration (Special), BSc Business Administration (General), BSc Human Resource Management, BSc Business Administration (HRM Specialisation), BBA HRM and B.Com and Masters Degree Programmes such as MBA, MSc and MA Labour Studies. Also currently EPE is being taught as a separate subject/course for BSc Human Resource Management Degree and BSc Business Administration (HRM Specialisation) offered by the University of Sri Jayewardenepura To my understanding, unfortunately in Sri Lanka there is no single source or book containing applications in EPE, in particular suitable for Sri Lankan context that Sri Lankan University Lecturers can use for their instruction purposes and Sri Lanka undergraduate and postgraduate students can use for their learning purposes. This state has unfavourably affected the quality of teaching and effectiveness of learning EPE. Therefore, my purpose of compiling this type of book is to develop a source containing applications such as Skill Builders, Critical Incidents and Cases in EPE so that Sri Lankan university lecturers and instructors of institutes, technical colleges and professional institutes can use in order to enhance the quality of their teaching and effectiveness of students’ learning, specially at Diploma level and Degree level education to a significant extent. May this book contribute to enhance quality of teaching and effectiveness of learning in EPE! This is my heart- felt wish. Some of the skill builders, critical incidents and cases in the book were developed by using actual Sri Lankan information and some applications are hypothetical. I am indeed grateful to those who helped me to get actual information for the development of some applications.

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Dr. Henarath Hettiarachchige Desapriya Nandana Pushapakumara Opatha 129/5

Thiththawelgolla

Kirigampamunuwa

Dambulla.

Polgasowita. Sri Lanaka January 05, 2002

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Contents Introduction

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Skill Builders 1. Writing an Objective Statement of Performance Evaluation

25

2. Writing a Policy Statement of Performance Evaluation

26

3. Identifying Different Types of Criteria of PE

27

4. Writing PE Standards of Subjective Criteria

28

5. Developing a BARS

30

6. Developing a BOS

31

7. Developing an Appraisal Form for a Clerical Employee

32

8. Evaluation of Performance Evaluation Methods

33

9. Identifying and Handling Evaluation Errors

34

10. Developing a BARS and a BOS

36

11. Preparing Plans of Reactions for Feedback Responses

37

12. Developing a Performance Appraisal Form and Procedure for Light Vehicle Driver

38

13. Developing a Performance Evaluation System

40

14. Preparation of a PE Audit Report

45

15. Development of a PE System for Managerial Employees

48

Critical Incidents 1. A Request for a Promotion

54

2. Performance Appraisal at M Company

56

3. Misunderstanding of a Manager

58

4. Is a “Satisfactory” Rating Satisfactory?

60

5. The Scheme

62

6. Recommendation for No Promotion

64

7. I Deserve More

66

8. The Pain of Performance Evaluation

68

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Cases 1. Self Evaluation

70

2. Problems in Performance Evaluation

75

3. Teacher Performance Evaluation

80

4. The Disgruntled Driver

85

5. Nilu’s Dilemma

89

6. Frustrated Probationary Manager

93

7. Heen Kendiriya

97

References

103

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