Building An Application On The SugarCRM Platform John Mertic

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Building An Application On The SugarCRM Platform John Mertic

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Jul 20, 2012 ... [email protected] ( PHP ). ○. Community Manager for SugarCRM ... SugarCRM: The World's Fastest Growing CRM Company. ○. Business. ○.

Building An Application On The SugarCRM Platform John Mertic

Who Am I? l

John Mertic l

Contact Info l l l l

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http://jmertic.wordpress.com Twitter: @jmertic [email protected] ( SugarCRM ) [email protected] ( PHP )

Community Manager for SugarCRM l l l

7/20/12

http://www.sugarcrm.com http://developers.sugarcrm.com/wordpress Twitter: @sugarcrmdev

©2012 SugarCRM

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My books

http://t.co/UFRHNSO

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@2011 SugarCRM

http://amzn.to/enioPV

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What is CRM? What is SugarCRM? Why build on SugarCRM?

What is CRM?

Customer Relationship Management

CRM is about Customers

CRM is about Growing and Retaining Customers

SugarCRM: The World’s Fastest Growing CRM Company

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Business l l l l

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Market Traction l l l l

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Leader Position in CRM for Midmarket - June 2010

Leading provider of Open Source CRM Software Founded April 2004 in Cupertino, California Europe Head Office in Munich, Germany IBM Global Alliance Partner

Award winning products 3rd largest global CRM Provider 1M users, 80,000+ organizations 400+ partners on five continents

Fastest Growing l l l

118%+ billings growth Q1 2012 over Q1 2011 > 11 Million downloads 2,500+ New customers in 80 countries

Sugar Editions

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©2011 SugarCRM

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We Believe in Putting the User First

We Believe in an Open Cloud

We Believe in an Open Ecosystem

Mobile

Cloud

SugarCRM Open Ecosystem

Integrations

Social

OW2 Ecosystem

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Where is CRM going?

x Anything Relationship Management

Where is CRM going?

xRM is about Connections

Where is CRM going?

xRM is about Building and Fostering Connections

Why not just use one of the million existing web frameworks?

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Evolution of Web Development

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So what does SugarCRM give you?

Modular Design

Source: http://nl.wikipedia.org/wiki/Bestand:Puzzle-piece.jpg

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MVC Framework

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©2011 SugarCRM

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Metadata Driven Views

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©2011 SugarCRM

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User Authentication and Access Control

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External Services Integration

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Web Services API

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Ease of Administration

Source: http://www.flickr.com/photos/44124284912@N01/428051636

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Easy to use developer tools

Source: http://www.flickr.com/photos/skistz/398429879

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©2011 SugarCRM

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Upgrade safeness

Source: http://www.flickr.com/photos/christianacare/5124005356

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Resources http://t.co/UFRHNSO

http://www.sugarforge.org

http://amzn.to/enioPV

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©2011 SugarCRM

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SugarCRM Community

Join the Monthly Community Webinar When: 3rd Wednesday of each month at 11:00am US Eastern Time Where: WebEx ( http://bit.ly/iJANYC )

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©2009 SugarCRM

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Questions?

3/24/20

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