Cisco Brochure - Global Knowledge

www.globalknowledge.net

About Global Knowledge Global Knowledge has been providing IT training, business skills and consultancy services to businesses and the public sector for over 25 years. Through a process

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About Global Knowledge

8

Design

privately held learning solutions provider.

13

Borderless Networks

We deliver tailored courses and certified vendor programmes that continue to

14

Routing and Switching

22

IPv6

23

Security

38

Wireless

46

Cisco Certification Paths

48

Collaboration Solutions

57

Data Center

74

Service Provider

78

Advanced Services

79

HTDLS

83

Partner Enablement

89

Cloud

92

Contact Details

of astute acquisition and organic growth we have become the world’s largest

add value to our clients long after their employees have completed the training. Global Knowledge provides end-to-end learning services and solutions that create a quantifiable path to improved performance and increased knowledge for enterprise customers around the globe.

Working in partnership with organisations to provide a flexible value for money service Sustaining business profitability is critical to your long-term success. Global Knowledge can help you meet your short and long-term business objectives by providing you with the latest updates on the products, tools, skills and resources needed at every stage of your businesses evolution. Technology is moving quickly and it is imperative that companies keep abreast of the latest innovations from the world’s leading technology providers. Global Knowledge is uniquely positioned through its strong partnerships with Cisco, Microsoft, VMware, Citrix, ITIL and others to provide training on the next revolutionary product. We collaborate closely with our vendors and our strong partnerships ensure we are first to market with new courses and certifications. This means that our customers can be among the first to adopt and, more importantly, maximise new technologies for competitive advantage. We continue to win awards worldwide for our innovation and quality of service, consistently being named Cisco Learning Partner of the Year, VMware Global Education Partner of the Year.

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Freedom to Learn Choose when and how you learn

Technology has revolutionised the way we learn. Global Knowledge has embraced that change, offering a range of learning delivery methods that can be mixed and matched to provide a blended solution that meet your requirements, location and budget. Our specialist training advisors are happy to advise you on how a series of courses can be combined and delivered over a period of time to provide a learning programme that meets your individual business needs. Please see page 4 of this brochure for more information.


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Freedom to Lean Choose the method that suits you Global Knowledge recognises the need for training options that deliver the same strength and quality of training found in the traditional classroom setting, but with the flexibility to mitigate today’s complex environment. We have a range of learning solutions designed to help you meet these challenges head-on to get the training you need, when you need it and where you need it.

Instructor-Led Instructor-led training (classroom) Our expert instructors and hands-on labs provide results-oriented, classroom training. We offer public dates at a wide variety of locations. If a public course is not available, we will work with you to provide an in-company (on-site) alternative or leverage our worldwide capabilities to provide a virtual option.

Class-Connect HD

V+C Select™

This platform connects classrooms in

Using the latest collaborative tools and

two geographic locations using HD

technologies, we are able to provide

quality audio and video over a high

a solution where the virtual delegate

capacity managed network. The result

attends the same Instructor –Led

is a ‘real time’, highly immersive learner

course as the students in the classroom.

experience that facilitates full class

Remote delegates receive a browser

participation. This allows us to deliver

based interface that allows them to see

highly specialised courses that are

and hear the tutor as well as the other

more difficult to run whilst reducing

delegates in the class. The intuitive

travel costs, all without sacrificing the

interface changes to accommodate

quality of the learner experience.

the activity taking place in the class, and allows real time communication between the delegate and instructor.

Train Without Travel Self-Paced e-learning

Virtual Instructor – Led Delivery

We provide the same superior content

We use the latest video conferencing

as in our instructor-led training

solutions that allow delegates to

delivered via the Internet so that

communicate with both the instructor

you can learn at your own pace. We

and other course participants.

combine the knowledge of our subject

Delegates have access to the same

matter experts with sophisticated

remote labs and expert instructors

development tools and techniques to

as our standard classroom deliveries

create interactive self-paced content

making this an ideal choice for

that provides flexibility of learning and

delegates facing travel restrictions.

On-site Learning Receive expert instruction and tailored curriculum delivered to your facility or the location of your choice. Save time and money by training a small or large group with our private On-site Learning delivery method. Get everything you need for seamless On-site training.

overcomes budget constraints.

Our Community Learning Portal creates communities of practice and communities of learners - experienced practitioners can share experience and learn from each other; communities of learners can learn together and reflect on progress and challenges (action learning); inexperienced individuals can benefit from the wisdom of experienced practitioners. Knowledge is captured and shared across the organisation, making best practice available to everyone. For more information about our learning solutions please contact your local Global Knowledge training advisor.

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Cisco Xtra Online resources that compliment training Everyone’s capacity for learning is different and for some attending a course is all that they need, but for others additional resources come in handy. Global Knowledge recognises the differences in learning needs and has developed the Xtra programme to give students a helping hand after leaving the classroom. Global Knowledge's Cisco Xtra programme is a selection of online resources that complement the training students will have already received in their instructor led course. This offering was designed following feedback from students on the tools and additional information that they would find useful when completing their studies and preparing for the exam. The online repository includes technical papers, tips from industry experts as well as video tutorials on areas that are sometimes a little more tricky to absorb. These additional activities allows individuals to maximise their learning experience, at their own pace – before, during or after the course. Our current Xtra portfolio consists of:

CCNA Xtra CCNA Xtra offers online tools and resources to complement the learning experience plus post-course information to accompany CCNA certification - helping you get the most from your ICND1 and ICND2 or CCNABC training course.

CCNP Xtra Building on the foundation of CCNA Xtra, CCNP Xtra takes support to the next level allowing students to cement their knowledge further with quick reference videos, routing simulations and other complimentary hands-on learning development tools. Students are able to practise and hone their skills in routing and switching before taking those important exams and is of benefit to both professional network and system engineers following the CCNP Certification track.

Beta tests support this case, showing that using CCNP Xtra can enhance a candidate’s chances of passing the course by over 20%.

CCNP Voice Xtra Global Knowledge also provides CCNP Voice Xtra. It allows delegates to practise and hone their skills in Unified Communications, benefiting both professional network and system engineers.

The Xtra programme is exclusive to Global Knowledge and underlines our commitment to the students that choose to train with the leading worldwide Cisco Learning Partner.


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Cisco Career Certifications For many companies and individuals, Cisco Systems Certification is a key objective. As the world’s leading and most trusted Specialised Cisco Learning Partner we have the capability and flexibility to deliver the full range of Cisco Certified training solutions at locations throughout Europe the Midddle East and Africa (EMEA). Cisco’s Career Certifications can be split into two distinct categories. Cisco Qualified Specialists that focus on specific product sets and the more technology focused accreditations: there are 5 certification levels, within which there are 8 different technology tracks, Routing & Switching, Design, Security, Service Provider, Storage Networking, Voice, Wireless and Service Provider Operations. Allowing you to choose a specialisation that relates specifically to your role!

Entry Entry level Cisco Certifications begins either with CCENT as an interim step to Associate level, or with a Cisco Certified Technician (CCT) certification. A CCENT network professional demonstrates the skills required for entry-level network support positions - the starting point for many successful careers in networking. Cisco Certified Technicians have the skills to diagnose, restore, repair and replace critical Cisco networking and system devices at customer sites. Both certifications serve as starting points for individuals interested in entering a career in network technologies.

Associate Take the first steps to a career in network management by pursuing a CCNA certification. By completing this certification you will broaden your skill sets, and ability to manage and optimise network systems. The CCNA certification is a stamp of approval for associate-level professionals interested in networking. Within the Associate level there are several specialisations: Design, Voice, Wireless, Security and Service Provider Operations.

Professional Equipped with a CCNP certification, you are ready to manage today’s complex networks – whether its working with core technologies, optimising infrastructure, or keeping key applications secure and performing efficiently. Move to one of the following Professional Certifications: Network (CCNP), Voice (CCNP Voice), Security (CCNP Security), Design (CCDP), Wireless (CCNP Wireless) and Service Provider (CCNP SP Ops or CCNP SP Eng).

Expert The expert level is one of the highest certification levels for Cisco professionals, this is where the CCIE Certifications are achieved and true experts are born.

Cisco Qualified Specialists The Specialist designation certifies experienced technical professionals. Those who have earned associate or professional - level Cisco Career Certifications, can build on their expertise and can enhance their core networking knowledge in technologies such as Data Center, Storage, Security, IP Communications and Wireless.

Architect Cisco Certified Architect is the highest level of accreditation achievable within the Cisco Career Certification Programmes. It is the pinnacle for individuals wishing to show their formal validation of Cisco technologies.

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Cisco Certified Technicians (CCT)

Cisco Certified Technicians is a certification launched by Cisco in 2011. It is designed to show that an individual has the skills to successfully perform onsite support and maintenance of the Cisco Networking and systems devices, and is able to communicate and work effectively with the Cisco Technical Assistance Center (TAC) to quickly and efficiently resolve support incidents. Cisco authorised training is available online and can be completed in multiple short sessions, enabling technicians to stay productive in the field. The primary audience for this certification is onsite support technicians, who need product-specific technical skills to diagnose, restore, repair and replace critical Cisco systems. CCT Certification is available in multiple technology tracks, providing an opportunity for support technicians to expand their area of expertise.

• Cisco Certified Technician TelePresence • Cisco Certified Technician Data Center • Cisco Certified Technician Routing and Switching


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Design Combine wireless, wired and security technologies with Unified Access. The importance of Design Technology advancements and business requirements are now driving the design of the network. A poorly designed network can have a serious impact on the performance of applications and the profitability of a business. Cisco’s design portfolio provides solution design engineers with the skills required to either plan a new network or to extend the network to incorporate new technologies and applications.

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Cisco Certified Design Associate (CCDA) The CCDA certification indicates a foundation knowledge of network design for the Cisco converged network. CCDA certified professionals can design routed and switched network infrastructures and services involving LAN, WAN and broadband access for businesses and organisations. Required Exam(s)

Recommended Training

640-864 DESGN

Designing for Cisco Internetwork Solutions (DESGN)

Course Code:

Designing for Cisco Internetwork Solutions Target Audience: This course is intended for pre-sales and post-sales network engineers involved in network design, planning and implementation. As well as individuals looking to attain the Cisco Certified Design Associate (CCDA) certification or the Cisco Certified Design Professional (CCDP) certification. Overview: This is an instructor-led course designed to enable students to gather customer internetworking requirements, identify solutions, and design the network infrastructure and elements to ensure the basic functionality of the proposed solutions. The purpose of this course is to provide students with the knowledge and skills to achieve associate level competency in network design. The DESGN course is the first course in a design curriculum that supports the design certification track. The course focuses on the technology and methods currently available.

DESGN

Duration:

5 days

Objectives: •

Discuss methodology in network design

•

Describe how to structure and modularise the network design using the Cisco Network Architectures for the Enterprise

•

Design the enterprise campus, and describe the architectural approach to the data center and virtualisation market

•

Design the enterprise edge and remote modules as needed

•

Design a network addressing plan and select suitable routing protocols for a given network design

•

Evaluate security solutions for the network

•

Discuss voice and video networking considerations in the enterprise network design

•

Recommend a design for a basic wireless solution

Prerequisites: •

Obtained CCNA Certification, ICND1 and ICND2 or CCNABC

•

Additional Switching knowledge is recommended and this can be obtained from the SWITCH course.

Exam: •

Preparation for Exam 640-864


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Cisco Certified Design Professional (CCDP) The CCDP certification indicates advanced knowledge of intelligent network design concepts and principles. A CCDP credentialed network professional can discuss, design, and create advanced addressing and routing, security, network management, data center and IP multicast complex multi-layered enterprise architectures that include virtual private networking and wireless domains. Required Exam(s)


642-902 ROUTE

Implementing Cisco IP Routing (ROUTE)

642-813 SWITCH

Implementing Cisco IP Switched Networks (SWITCH)

642-874 ARCH

Designing Cisco Network Service Architectures (ARCH)

Course Code:

Implementing Cisco IP Routing Target Audience: This course is intended for network professionals who want to correctly implement routing based solutions within a given network design, using Cisco IOS services and features, where implementation includes planning, configuring and verification. Overview: This five-day course is designed to provide professionals working with medium to large networks with the skills and knowledge required to incorporate advanced routing concepts when implementing scalability for Cisco routers that are connected to LANs and WANs. Delegates will be able to dramatically increase the number of routers and sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added.

ROUTE

Duration:

5 days

Objectives: •

Plan and document the configuration and verification of routing protocols and its optimisation in enterprise networks.

•

Identify the technologies, components, and metrics of EIGRP to implement and verify EIGRP routing in diverse, large-scale internetworks based on requirements.

•

Identify, analyse and match OSPF multiarea routing functions and benefits for routing efficiencies in network operations in order to implement and verify OSPF routing in a complex enterprise network.

•

Implement and verify a redistribution solution in a multi-protocol network that uses IOS features to control path selection and loop free topology according to a given network design and requirements.

•

Evaluate common network performance issues and identify the tools needed to provide a layer 3 path control that uses IOS features to control the path.

•

Implement and verify a Layer 3 solution using BGP to connect an enterprise network to a service provider

Prerequisites: •


Exam: •

10 www.globalknowledge.net


Course Code:

Implementing Cisco Switched Networks Target Audience: This course is intended for network professionals who need to implement and support switch based solutions within a given network design using Cisco IOS services and features. Overview: This is a five-day course designed to help students prepare to plan, configure, and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. Hands-on labs are incorporated along with lab debrief sessions to ensure delegates obtain the full benefit from the practice scenarios.

SWITCH

Duration:

5 days

Objectives: •

Analyse Campus Network Designs

•

Implement VLANs in campus networks

•

Implement Spanning Tree

•

Implement Inter-VLAN routing in a campus network

•

Implement a highly available network

•

Implement high-availability technologies and techniques using multilayer switches in a campus environment

•

Implement security features in a switched network

•

Integrate WLANs into a campus network

•

Accommodate voice and video in campus networks

Prerequisites: •


Exam: •


Course Code:

Designing Cisco Network Service Architectures Target Audience: This course is intended for individuals seeking the Cisco Certified Design Professional (CCDP) Certification and for those individuals aiming for the CCDE (Cisco Certified Design Expert) Certification. Overview: This five-day instructor-led course is designed to enable learners to perform the conceptual, intermediate, and detailed design of a network infrastructure that supports desired network solutions over intelligent network services, in order to achieve effective performance, scalability, and availability. This course enables learners, by applying solid Cisco network solution models and recommended design practices, to provide viable, stable enterprise internetworking solutions. The course presents concepts and examples that are necessary to design converged enterprise networks. Advanced network infrastructure technologies, such as virtual private networks (VPNs) and other security solutions, are also covered.

ARCH

Duration:

5 days

Objectives: •

Introduce the Cisco Network Architectures for the Enterprise and explain how this concept addresses enterprise network needs for performance, scalability, and availability.

•

Describe how the Cisco Network Architectures for the Enterprise can be used as a framework for designing enterprise networks.

•

Create conceptual, intermediate, and detailed enterprise campus network designs.

•

Create conceptual, intermediate, and detailed enterprise data center designs.

•

Create conceptual, intermediate, and detailed enterprise edge and remote infrastructure designs.

•

Create conceptual, intermediate, and detailed network service designs for security considerations.

•

Create conceptual, intermediate, and detailed VPN designs.

Prerequisites: •

Obtained CCNA and CCDA Certification.

•

Attended SWITCH and ROUTE Classes

Exam: •



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Cisco Certified Design Expert (CCDE) CCDE certification is intended for professionals who have day-to-day responsibility for designing complex, converged IP networks. Candidates are strongly encouraged to have at least seven years of networking experience and a thorough understanding of network infrastructure principles and design topics. There is no formal Cisco offering that covers CCDE, and whilst CCDA and CCDP provides solid networking design skills they are not a mandatory prerequisite for CCDE. It is recommend that delegates review the latest information regarding the current written and practical exams available on Cisco’s website before deciding on their study plan. Although Global Knowledge does not currently have a CCDE offering we do have some very experienced design instructors who can help with tailoring design training around specific topics if required.

Cisco Qualified Specialists There is no specific “design” specialistation, although there are a number of technology Specialist Certifications that are design led. • Cisco Routing and Switching Solutions Specialist • Cisco Unity Design Specialist • Cisco IP Telephony Design Specialist • Cisco Data Center Applications Design Specialist • Cisco Data Center Networking Storage Design Specialist • Cisco Data Center Networking Infrastructure Design Specialist • Cisco Data Center Unified Computing Design Specialist • Cisco Express Foundation Design Specialist • Cisco Security Solutions and Design Specialist • Cisco TelePresence Solutions Specialist • Cisco Advanced Wireless LAN Design Specialist Further details of these specialisations can be found at www.globalknowledge.net


Borderless Networks Next Generation Training for the Modern Workforce Interactive. Secure. Reliable. What is a Borderless Network? The Borderless Network is a comprehensive architecture, which incorporates routing, switching, mobility, security technologies and wide area network (WAN) optimisation.

Borderless Networks will help you integrate communications more closely with business processes by connecting anyone, anytime and anywhere.

It is the blue-print for the next generation network enabling employees, customers and partners to connect seamlessly and securely - anytime, anywhere.

Businesses and users no longer need to or want to be confined or restricted by the traditional IT borders:

A new generation of multimedia focused and socially connected users are driving the changes within their organisations. Concepts such as Bring –Your-Own-Device and Work-Your-Way are forcing IT departments to re-evaluate their networks and the requirements of their business to ensure they have a network capable of delivering the technologies of tomorrow. The level of change will vary from organisation to organisation and is likely to include the integration of wireless, improved security and policy management with products such as ISE, increased visibility of products and services on the network via Network Management tools such as Cisco PRIME.

»» M obility and the mobile workforce removes location borders »» Consumer desire for increased IT device utilisation in the workforce removes device borders »» Application location and accessibility drives the need to remove application borders

Networks are now judged by the quality of the user experience and not just the availability of the network.


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Routing and Switching A core component of Cisco’s Borderless Networks Architecture Routing and Switching is the foundation on which our networks are built. Its evolution over the last couple of years has been rapid with the addition of voice, video and wireless. It is essential, now more than ever, that organisations have the training relevant to their networks. Cisco’s portfolio of technology courses provides the necessary skills for any engineer involved in the installation, operation and maintenance of a network. Cisco’s Certification Programme allows System Engineers to continually expand and broaden their knowledge at a pace suitable to the individual. The Routing and Switching journey begins with CCENT and CCNA.

Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Entry Networking Technician (CCENT) validates the ability to install, operate and troubleshoot a small enterprise branch network, including basic network security. The curriculum covers networking fundamentals, WAN technologies, basic security and wireless concepts, routing and switching fundamentals and the configuration of simple networks. CCENT is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections.

Required Exam(s)


640-822 ICND1

Interconnecting Cisco Networking Devices Part 1 (ICND1)

Course Code:

Interconnecting Cisco Network Devices Part 1 Target Audience: This course is intended for System Engineers who will install, operate and troubleshoot a small branch office Enterprise network. This is an entry level course and is ideal for those individuals new to networking and who are looking to start their Cisco Career Certification accreditation. Overview: This five-day instructor led class focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, connecting to a WAN and implementing network security. At the end of this course a student should be able to complete the configuration and implementation of a small branch office network under supervision.

ICND1

Duration:

5 days

Objectives: •

Describe how networks function, identifying major components, the functions of network components, and the OSI reference model

•

Describe the reasons for connecting networks with routers, and how routed networks transmit data through using TCP/IP

•

Describe the function of WANs and the major devices of WANs, and configure PPP encapsulation, static and dynamic routing, and PATand RIP routing

•

Use the CLI to discover neighbours on the network and manage router startup and configuration

•

Describe the reasons for extending the reach of a LAN, and the methods that can be used, with a focus on RF wireless access

•

Using the host-to-host packet delivery process, describe issues that are related to increasing traffic on an Ethernet LAN and dentify switched LAN technology solutions to Ethernet networking issues

Prerequisites: •

Basic computer literacy, including the use of general office software such as Microsoft Word and Microsoft Excel

Exam: •



Cisco Certified Network Associate (CCNA) Cisco’s CCNA certification is one of the most recognised certifications in the industry and validates an engineer’s ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including the implementation and verification of connections to remote sites in a WAN. The CCNA curriculum includes basic mitigation of security threats, introduction to wireless networking concepts and terminology and performance-based skills. Required Exam(s)


640-802 CCNA

Interconnecting Cisco Networking Devices Part 1 (ICND1) Interconnecting Cisco Networking Devices Part 2 (ICND2)

OR Required Exam(s)


640-822 ICND1


640-816 ICND2


Course Code:

Interconnecting Cisco Network Devices Part 2 Target Audience: This course is intended for System Engineers who will install, operate and troubleshoot a small to medium-sized branch office Enterprise network. Overview: This five-day instructor led class focuses on providing the learner with the knowledge and skills that are necessary to install, operate, and troubleshoot a small to medium-sized branch office enterprise network. This includes configuring several switches and routers, connecting to a WAN, and implementing network security. By the end of the course the attendee should have the necessary knowledge and skills to help in the implementation of a small to mediumsized branch office network or to provide 1st line support on a helpdesk or in a network operating center.

ICND2

Duration:

5 days

Objectives: •

Review how to configure and troubleshoot a small network

•

Expand a small-sized, switched LAN to a mediumsized LAN with multiple switches, supporting VLANs, trunking and spanning tree

•

Describe routing concepts as they apply to a mediumsized network and discuss considerations when implementing routing on the network

•

Configure, verify and troubleshoot OSPF

•

Configure, verify and troubleshoot EIGRP

•

Determine how to apply ACLs based on network requirements, and configure, verify, and troubleshoot ACLs on a medium-sized network

•

Describe when to use NAT or PAT on a medium-sized network and configure NAT or PAT on routers

•

Explain IPv6 addressing and configure IPv6 in a Cisco router

•

Identify and implement the appropriate WAN technology that is based on network requirements

Prerequisites: •

Skills and knowledge equivalent to those covered in Interconnecting Cisco Networking Devices Part 1 (ICND1)

Exam: •

Preparation for Exam 640-816 or 640-802

Global Knowledge is continually looking to enhance the standard Cisco offering and add value to the attendees learning experience, and this is evident in Global Knowledge’s unique Xtra Programme designed to provide attendees with the little extra’s that help once they are outside the classroom (see page 4).


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Time is one of today’s major constraints for learners and this is recognised in Global Knowledge’s market leading CCNA Fast Track, designed for learners that already have some experience of routing and switching. This is an intensive programme that delivers 10 days of training in 5. Course Code:

Cisco CCNA Certification Fast Track Programme Target Audience: Individuals who possess a general networking background, have some experience with Cisco IOS and are seeking CCNA certification should consider this class as the quickest way to meet the requirements of the CCNA exam. Overview: This five-day instructor led class focuses on providing the learner with the knowledge and skills that are necessary to install, operate and troubleshoot a small to medium-sized branch office enterprise network. This includes configuring several switches and routers, connecting to a WAN and implementing network security. By the end of the course the attendee should have the necessary knowledge and skills to help in the implementation of a small to mediumsized branch office network or to provide 1st line support on a helpdesk or in a network operating center. Objectives:

CCNABC

Duration:

5 days

•

Initial configuration of Cisco Catalyst Switches and Routers

•

Network discovery and management using Cisco Discovery Protocol (CDP), telnet and Trivial FTP (TFTP)

•

Interconnect networks using TCP/IP

•

Dangers of redundant switching

•

Spanning Tree

•

Concepts of VLANs and trunking

•

Distance vector routing protocols

•

Link state routing

•

Review how to configure and troubleshoot a switch and router in a small network environment

•

Expand the switched network from a small to medium network environment

•

Implementing VLSM

•

Configure, verify and troubleshoot OSPF

•

Configure, verify and troubleshoot EIGRP

•

Determine when to use access control lists (ACLs)

•

Configure, verify and troubleshoot ACLs

•

Configure NAT and PAT

•

IPv6 addressing

•

Configure PPP, CHAP and PAP

•

Frame Relay operation

•

VPN solutions

•

Explain how networks function, network components and their functions, and the Open Systems Interconnection (OSI) reference model

•

Understand Binary, decimal and hexadecimal numbering

•

Switching operations and theory

•

Host-to-Host packet delivery process

•

TCP/IP network addressing and routing

•

IP subnetting

Prerequisites:

•

Provide Local Area (LAN), Wide Area (WAN) and remote access services

•

•

Advanced network theory, including Virtual Private Networks (VPN), Content Delivery Networks (CDN), Intranets and extranets and wireless networking

•

Introduction to Cisco Internet Operating System (IOS)

Prior to attending CCNA, you should be familiar with networking topics such as TCP/IP, IP configuration, peerto-peer networking, subnetting, building a routing table and other network protocols, standards and architecture. If you're new to networking and to Cisco IOS, consider taking the ICND1 and ICND2 classes.

Exam: •


CCNA Xtra offers online tools and resources to complement the learning experience plus post-course information to accompany CCNA certification – helping you get the most from your ICND1 and ICND2 training courses (see page 4.)


Cisco Certified Network Professional (CCNP)

Cisco Certified Network Professional Cisco Certified Network Professional (CCNP) validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless, service provider and video solutions. The CCNP certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions. Those who achieve CCNP have demonstrated the skills required in enterprise roles such as network technician, support engineer, systems engineer or network engineer.

Required Exam(s)


642-902 ROUTE

Implementing Cisco IP Routing (ROUTE)

642-813 SWITCH

Implementing Cisco IP Switched NetworkS (SWITCH)

642-832 TSHOOT

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)


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Course Code:

Implementing Cisco IP Routing

ROUTE

Duration:

5 days

Target Audience:

•

This course is intended for Network professionals who want to correctly implement routing based solutions within a given network design, using Cisco IOS services and features, where implementation includes planning, configuring and verification.

Identify the technologies, components, and metrics of EIGRP to implement and verify EIGRP routing in diverse, large-scale internetworks based on requirements.

•

Identify, analyse and match OSPF multiarea routing functions and benefits for routing efficiencies in network operations in order to implement and verify OSPF routing in a complex enterprise network.

•

Implement and verify a redistribution solution in a multi-protocol network that uses IOS features to control path selection and loop free topology according to a given network design and requirements.

•

Evaluate common network performance issues and identify the tools needed to provide a layer 3 path control that uses IOS features to control the path.

•

Implement and verify a Layer 3 solution using BGP to connect an enterprise network to a service provider

Overview: This five-day course is designed to provide professionals working with medium to large networks with the skills and knowledge required to incorporate advanced routing concepts when implementing scalability for Cisco routers that are connected to LANs and WANs. Delegates will be able to dramatically increase the number of routers and sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added. Objectives: •

Plan and document the configuration and verification of routing protocols and its optimisation in enterprise networks.

Prerequisites: •


Exam: •


Course Code:

SWITCH

Implementing Cisco Switched Networks Target Audience: This course is intended for Network Professionals who need to implement and support switch based solutions within a given network design using Cisco IOS services and features.

Objectives: •

Analyse Campus Network Designs

•

Implement VLANs in campus networks

5 days

•

Implement Spanning Tree

•

Implement Inter-VLAN routing in a campus network

•

Implement a highly available network

•

Implement high-availability technologies and techniques using multilayer switches in a campus environment

•

Implement security features in a switched network

•

Integrate WLANs into a campus network

•

Accommodate voice and video in campus networks

Overview: This is a five-day course designed to help students prepare to plan, configure, and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. Hands-on labs are incorporated along with lab debrief sessions to ensure delegates obtain the full benefit from the practice scenarios.

Duration:

Prerequisites: •


Exam: •


Flexible Learning Options Students and organisations are now are seeking a more ‘collaborative’ approach to learning, one that is not restricted by location or budget. Global Knowledge’s training programs are delivered via multiple modalities giving students the freedom to learn in a way that suits them. Our E-learning content is contained within a Community Learning Portal which leverages social learning tools to create communities of Learners who can access content at anytime from anywhere. Students can choose to combine Instructor Led training delivered virtually or in the classroom with interactive Self-paced learning including VOD’s, e-labs and assessments. Please visit our website or contact your Global Knowledge Account Manager for the latest available offerings.


Course Code:

Troubleshooting and Maintaining Cisco IP Networks Target Audience: This course is intended for network professionals who want to increase their skills in maintaining and troubleshooting complex Cisco IP networks. This course is required for those looking to achieve the Cisco CCNP Certification. Overview: This five day course is designed to provide professionals who work in complex network environments with the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organisational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, delegates will have increased their skill level and developed a set of best practices based on their own experiences and those of other delegates that they can then take back into their own organisations.

TSHOOT

Duration:

5 days

Objectives: •

Plan and document the most commonly performed maintenance functions in complex enterprise networks

•

Develop a troubleshooting process to identify and resolve problems in complex enterprise networks

•

Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks

•

Practice maintenance procedures and fault resolution in switching based environments

•

Practice maintenance procedures and fault resolution in routing based environments

•

Practice maintenance procedures and fault resolution in a secure infrastructure

•

Troubleshoot and Maintain integrated complex enterprise networks

Prerequisites: •

Obtained CCNA Certification and attended ROUTE and SWITCH.

Exam: •


We have also launched CCNP Xtra, a complimentary hands-on learning development tool. It allows attendees to practice and hone their skills in routing and switching, benefiting both professional network and system engineers in Cisco’s certification track. CCNP Xtra recognises the need to provide candidates with additional constructive support beyond the formal instructor-led classes. In that sense it takes Xtra to the next level, allowing trainees to cement their knowledge. Beta tests support this case, showing that using CCNP Xtra can enhance a candidate’s chances of passing the course by over 20%. With the release of Xtra, it means that the entire Cisco Routing and Switching track from CCNA to CCIE offers you support beyond the instructor-led courses and is exclusive to the leading and largest Cisco Learning Specialised Partner, Global Knowledge. For more information please visit page 4 of this brochure, or contact your local Glocal Knowledge Account Manager.


19

Cisco Certified Internetworking Expert in Routing and Switching (CCIE) The Cisco Certified Internetwork Expert (CCIE) certification is accepted worldwide as the most prestigious networking certification in the industry. Network Engineers holding an active Cisco CCIE certification are recognised for their expert network engineering skills and mastery of Cisco products and solutions. The CCIE community has established a reputation of leading the networking industry in deep technical networking knowledge and are deployed into the most technically challenging network assignments. The programme continually updates and revises its testing tools and methodologies to ensure unparalleled programme quality, relevance and value. Through a rigorous written exam and a performance based lab, the CCIE Programme sets the standard for internetworking expertise. Certification is obtained by passing two exams: • The CCIE R&S written exam is a two-hour qualification exam with 90-110 questions taken online at a Cisco authorised Pearson VUE testing center. The questions are a combination of multiple choice and more complex, interactive items that assess technical knowledge on topics such as IP, IP routing, bridging and switch-related technologies and some equipment commands. • The CCIE R&S lab exam is an eight-hour, hands-on exam which requires you to configure and troubleshoot a series of complex networks to given specifications. Knowledge of troubleshooting is an important skill and candidates are expected to diagnose and solve issues as part of the CCIE lab exam. You will not configure end-user systems, but are responsible for all devices residing in the network (hubs, etc.). Please note that a lab exam cannot be scheduled until you have passed the written exam. Course Code:

CCIE Theory Preparation

CCIET

Target Audience:

Duration:

5 days

Objectives:

Candidates looking to pass the Cisco CCIE for Routing and Switching Written Exam. Overview: This instructor led theory course is designed to build upon the knowledge gained from the CCNP or CCIP Certification. This course will refresh and enhance your knowledge focusing on the key areas required in preparation for the CCIE Routing and Switching Theory Exam.

•

Confidently sit the CCIE Routing & Switching Theory Exam 350-001

•

Detail the theory behind configuring complex Routing and Switching networks

•

Have an enhanced knowledge of Cisco Routing & Switching technology and methodology

Prerequisites: • Valid CCNP • QoS and BGP – Recommended Exam: •

CIERS - 1 CCIE 360 R&S Advanced Workshop 1

5 days

Preparation for Written Exam 350-001

CIERS-2 CCIE 360 R&S Advanced Workshop 2

5 days

This course is designed for delegates who require an

Our second 5-day hands-on course is designed for delegates who

in-depth understanding of frame relay, link layer, BGP, IGP,

wish to hone their skills and master advanced configuration and

etc. This workshop is approximately 60% lecture and 40%

troubleshooting. This workshop is approximately 20% lecture and 80%

hands-on and includes two eight-hour assessment labs,

hands-on labs and includes five eight hour assessment labs which are

which are graded and returned with mentor feedback.

graded and returned with mentor feedback. It is then anticipated

Delegates should be prepared for a week of 12 hour days if

that delegates will work collaboratively with other students on the

they are to get the most from this course. Cisco will provide

course and their instructor to review the feedback. Delegates should

the courseware in electronic format and delegates must

be prepared for 12 hour days and must bring their own laptops to the

bring their own laptops with them to the course.

session as Cisco will provide the courseware in an electronic format.

Full details of the Cisco CCIE 360 Learning Programme and its components can be found on page 80 of this brochure 20 www.globalknowledge.net

Cisco Qualified Specialists – Advanced Routing & Switching The Cisco Advanced Routing and LAN Switching focused certifications recognise a candidate's ability to sell, design, install, and support the core infrastructure of a Cisco solution for small and medium-sized businesses. This recognition is based on demonstrated knowledge of building, configuring, and troubleshooting campus networks and remote access networks using Cisco Catalyst multilayer switching technologies over high-speed Ethernet with Cisco routers connected in LANs and WANs.

Cisco Routing and Switching Sales Specialist The Sales specialist courses are

Required Exam(s)


646-046 ASRAM

Advanced Routing and Switching for Account Managers (ASRAM) Cisco Lifecycle Service Express

646-656 WAASAM

Wide Area Application Services for Account Manager (WAASAM)

available as ELT; however these can be delivered as ILT offerings and should be discussed with

Cisco Routing and Switching Solutions Specialist

your Global Knowledge Account Manager.

Required Exam(s)


The ARSFE course is primarily

642-062 RSSSE

Advanced Routing and Switching for System Engineers (RSSSE) Lifecycle Services Advanced Routing and Switching

required by partners looking

642-654 WAASSE

Cisco Wide Area Application Services (CWAAS)

to obtain a Channel Partner accreditation and is available as

Cisco Routing and Switching Field Specialist Required Exam(s)


642-067 ARSFE

Advanced Routing and Switching for Field Engineers (ARSFE)

642-655 WAASFE

Cisco Wide Area Application Services (CWAAS )

Course Code:

Cisco Wide Area Application Services Target Audience: This course is designed for individuals involved in application acceleration and WAN optimisation using the Cisco WAAS solution. Overview: This course is designed to provide attendees with the knowledge and skills required to design and deploy a solution that improves application performance over the WAN whilst enabling infrastructure consolidation using Cisco WAAS. Cisco WAAS optimisation, network integration and system troubleshooting aspects are also incorporated into this course.

either an ILT or ELT offering.

CWAAS

Duration:

5 days

Objectives: •

Describe the business value of WAN optimisation and application acceleration technologies

•

Perform the basic configuration steps that are required for a Cisco WAAS deployment

•

Implement, integrate and manage Cisco WAAS

•

Configure advanced features of Cisco WAAS

•

Design a Cisco WAAS solution

•

Implement each of the Cisco WAAS application optimisers for maximum performance

•

Troubleshoot a Cisco WAAS solution

Prerequisites: •

Interconnecting Cisco Network Devices Part 1 (ICND1)

•

Fundamental knowledge of Microsoft Windows networking technologies, VMware server virtualisation and WAN optimisation


21

IPv6 – Are you ready for the transition? Experts have been predicting the exhaustion of IPv4 addressing since 2003. It will however become a reality for some organisations over the next 12 -18 months. Everyone will need to consider the implications of transitioning to IPv6, although the speed of adoption and transition will vary between companies and sectors. Many government led organisations are already working on their transition plans, this in turn will have a knock–on effect on businesses that provide services to those government agencies. Global Knowledge currently offers three publicly scheduled courses that are designed to provide engineers with the knowledge required to successfully complete this transition. One is a Cisco offering, the other two have been designed by Global Knowledge. Our experienced trainers are also on hand to discuss your requirements should you feel that you need a more bespoke offering.

IP6FD – IPv6 Fundamentals, Design and Deployment This five-day course provides network engineers and technicians who are working in the enterprise sector with the knowledge and skills that are needed to study and configure the IP version 6 (IPv6) features of Cisco IOS Software. This course provides an overview of IPv6 technologies; covers IPv6 design and implementation; describes IPv6 operations, addressing, routing, services, and transition; and describes the deployment of IPv6 in enterprise and service provider networks. Hands-on labs and case studies are used to provide possible deployment scenarios.

GKIPV6MIG - Safe Migration from IPv4 to IPv6 This course provides engineers and technicians with the knowledge and skills required for the safe migration of networks from IPv4 to IPv6. This course begins with IPv6 basics but builds over the 3 days to incorporate the more advanced topics. Initial design of the enterprise network must be accurate and topics such as the use of DHCP, DNS and the integration of IPv6 in an IPv4 network are discussed to ensure the correct decisions are made at the design stage. As much as possible is incorporated into the 3 days including the possibilities of addressing, auto configuration with SLAAC and DHCP, use of DNS, configuration rules for an enterprise network, the configuration of Cisco Routers, Win7 clients and Win2008R2 Servers for IPv6. IPv6 transition mechanisms including tunnels like ISATAP, TEREDO and 6to4 as well as NAT64 are incorporated. Hands-on labs have been incorporated into the class to ensure delegates get plenty of practice with the most important protocols for the Client/Server (SLAAC, DHCPv6 and DNS), IPv6 routing protocols OSPF and EIGRP, first hop redundancy protocols HSRP and GLBP, and Tunnelling with dynamic ISATAP Tunnels.

IPV6ADV – Advanced IPv6 This advanced class follows on from where GKIPv6 MIG finishes, it is recommended that delegates have attended GKIPv6MIG beforehand. This course will look at IPv6 Services, IPv6 Enabled Routing Protocols, IPv6 Multicast Services, IPv6 and Service Providers and IPv6 Security.


Security A vital component of Cisco’s Borderless Networks Architecture Security Matters, Now More Than Ever Network security was traditionally designed to protect resources inside the network from threats and malware from outside the network. However, today’s network is much more complex, the advancement of technology and our desire to connect through numerous devices from anywhere at any time has posed new challenges for IT and Security Managers. Businesses still need to defend themselves against network threats, protect valuable data and resources and implement the necessary controls for regulatory compliance, but the line between inside and outside is not as clear. Cisco’s Security offerings provide the skills required to protect those networks both from a generic technology perspective and from a product centric skill requirement.

Cisco Certified Network Associate Security (CCNA Security) Cisco Certified Network Associate Security (CCNA Security) validates associate-level knowledge and skills required to secure Cisco networks. With a CCNA Security certification, a network professional demonstrates the skills required to develop a security infrastructure, recognise threats and vulnerabilities to networks, and mitigate security threats. The CCNA Security curriculum emphasises core security technologies, including the installation, troubleshooting and monitoring of network devices to maintain integrity, confidentiality and availability of data and devices, and competency in the technologies that Cisco uses in its security structure. Required Exam(s)


640-554 IINS

Implementing Cisco IOS Network Security (IINS)

Course Code:

Implementing Cisco IOS Network Security Target Audience: This is an ideal course for those individuals looking for an entry level understanding of security on the network. Overview: This is a five-day instructor-led course that focuses on the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies as examples. The course covers security controls of Cisco IOS devices as well as a functional introduction to the Cisco ASA adaptive security appliance. Using instructor-led discussion, lecture, and hands-on lab exercises, this course provides delegates with the knowledge and skills required to perform the basic tasks to secure a small branch office network using Cisco IOS security features that are available through web-based GUIs (Cisco Configuration Professional) and the CLI on Cisco routers, switches and ASA appliances.

IINS

Duration:

5 days

Objectives: •

Describe the components of a comprehensive network security policy that can be used to counter threats against IT systems, within the context of a security policy life cycle

•

Develop and implement security countermeasures that are aimed at protecting network elements as part of the network infrastructure

•

Deploy and maintain threat control and containment technologies for perimeter security in small and midsize networks

•

Describe secure connectivity strategies and technologies using VPNs, as well as configure site-tosite and remote-access VPNs using Cisco IOS features

Prerequisites: •


Exam: •



23

Cisco Certified Network Professional for Security Certification (CCNP Security) The CCNP Security certification programme is aligned specifically to the job role of the Cisco Network Security Engineer responsible for Security in Routers, Switches, Networking devices and appliances, as well as choosing, deploying, supporting and troubleshooting Firewalls, VPNS, and IDS/IPS solutions for their networking environments.

Required Exam(s)


642-637 SECURE

Secure Networks with Cisco Routers and Switches (SECURE)

642-618 FIREWALL

Deploying Cisco ASA Firewall Solutions (FIREWALL)

642-648 VPN

Deploying Cisco ASA VPN Solutions (VPN)

642-627 IPS

Implementing Cisco Intrusion Prevention System (IPS)

Delegates who had already obtained some of their CCSP exams before the transition to CCNP Security should contact their Global Knowledge Account Manager who can confirm which exams they will need to complete their CCNP certification.

Course Code:

Securing Networks with Cisco Routers and Switches Target Audience: •

Internetwork professionals who want to ensure security of their network using IOS devices

•

Anyone seeking to learn the latest features in IOS 15.0 code to evaluate for their production environments.

•

Internetwork professionals who seek CCNP Security certification.

Overview: This five-day course aims to provide network security engineers with the knowledge and skills needed to secure Cisco Router and Switch based IOS Software networks using security services based on Cisco IOS Software. Delegates will be able to secure the network environment using existing Cisco IOS Software features, and install and configure components of the Cisco IOS Software. Components include the Zone-Based Policy Firewall, Cisco IOS Intrusion Prevention System (IPS), user-based firewall, and secure tunnels using IP Security (IPsec) virtual private network (VPN) technology including public key infrastructure (PKI). Other components include virtual tunnel interface/ dynamic virtual tunnel interface (VTI/DVTI), Group Encrypted Transport VPN (GET VPN), Dynamic Multipoint Virtual Private Network (DMVPN), Secure Sockets Layer (SSL) VPN, and advanced switch security features. The course focuses on the implementation and troubleshooting aspects of the lifecycle services approach, adding some elements of the design phase as well.


SECURE

Duration:

5 days

Objectives: •

Implement and maintain Cisco IOS Software infrastructure protection controls in a Cisco routerand switch-based network infrastructure

•

Implement and maintain Cisco IOS Software threat control and containment technologies in a Cisco router-based perimeter infrastructure

•

Implement and maintain Cisco IOS Software VPN technologies in a Cisco router-based WAN

•

Implement and maintain Cisco IOS Software remote access VPN technologies in a Cisco router-based remote access solution

Prerequisites: •

Obtained CCNA Security Certification, ICND1 and ICND2 or CCNABC plus IINS

Exam: •


Course Code:

Deploying Cisco ASA Firewall Solutions Target Audience: Anyone who implements and maintains Cisco ASA firewalls, Network security specialists and technicians, delegates seeking CCNP Security certification.

FIREWALL

Delegates will be able to reduce risk to the IT infrastructure and applications using Cisco ASA adaptive security appliance features, and provide detailed operations support for the Cisco ASA adaptive security appliance.

5 days

Objectives: •

Evaluate the basic firewall technology, features, hardware models and licensing options of the Cisco ASA security appliance

•

Implement and troubleshoot basic Cisco ASA security appliance connectivity and device management plane features

•

Configure and verify Cisco ASA security appliance network integration

•

Configure and verify Cisco ASA security appliance policy

•

Configure and verify high availability and virtualization on Cisco ASA security appliances

Overview: This five-day course aims to provide network security engineers with the knowledge and skills needed to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions.

Duration:

Prerequisites: •


Exam: •


Course Code:

Deploying Cisco ASA VPN Solutions Target Audience: This course is designed for anyone who implements and maintains VPN features on the Cisco ASA as well as those individuals seeking CCNP Security certification. Overview: This five-day instructor-led course is aimed at providing network security engineers with the knowledge and skills that they need to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions. Delegates should be able to use Cisco ASA features to reduce the risk to the IT infrastructure and applications and to provide detailed operations support for the Cisco ASA security appliance.

VPN

Duration:

5 days

Objectives: •

Describe the general properties of the Cisco ASA security appliance VPN subsystem

•

Implement and maintain Cisco clientless remote access Secure Sockets Layer (SSL) VPNs on the Cisco ASA security appliance VPN gateway

•

Implement and maintain Cisco AnyConnect client-based remote access SSL VPNs on the Cisco ASA security appliance VPN gateway, according to policies and environmental requirements

•

Implement and maintain Cisco remote access IP Security (IPsec) VPNs on the Cisco ASA VPN gateway, according to policies and environmental requirements

•

Implement and maintain site-to-site VPN solutions on the Cisco ASA security appliance VPN gateway, according to policies and environmental requirements

•

Deploy endpoint security with Cisco Secure Desktop and dynamic access policy (DAP), and deploy and manage high-availability and high-performance features of the Cisco ASA security appliance

Prerequisites: •


Exam: •



25

Implementing Cisco Intrusion Prevention Systems Target Audience: This course is designed for Network Security Engineers who implement and maintain Cisco IPS solutions as well as individuals looking to obtain the CCNP Security Career Certification. Overview: This five-day course is designed to provide network security engineers with the knowledge and skills needed to deploy Cisco Intrusion Prevention System (IPS)-based security solutions. Successful delegates will be able to reduce the risk to the IT infrastructure and applications using Cisco IPS features, and provide detailed operations support for the Cisco IPS. Objectives: •

Evaluate products and deployment architectures for the Cisco IPS product line


Course Code:

Duration:

IPS

5 days

•

Perform an initial implementation of a Cisco IPS sensor

•

Implement an initial security policy using a Cisco IPS sensor according to local policies and environmental requirements

•

Deploy customised policies to adapt Cisco IPS traffic analysis and response to the target environment

•

Implement a basic Cisco IPS data management and analysis solution

•

Implement complex Cisco IPS policy virtualisation, high availability and high performance solutions according to policy and environmental requirements

Prerequisites: •


Exam: •


Cisco Certified Internetworking Expert in Security (CCIE Security)

The CCIE Security Certification is the industry standard for recognition and rewards for Network Security Engineers who have demonstrated expert level performance in implementation, configuration and troubleshooting of Cisco network security solutions. Attaining and maintaining this performance-based, practical certification proves skills only achievable by distinct experts in the network security field and carries a prestige and honour that is envied by security professionals worldwide. Not only must a Security CCIE prove their theoretical knowledge of security best practices, they must perform them in a lab environment with real equipment using real-world scenarios. CCIE Security is considered one of the most advanced Network Security Certifications available and qualifies candidates to manage, lead, and design the most complex network security teams and projects available in the industry. Certification is obtained by passing two exams. •

The CCIE Security written exam is a two-hour, multiple choice test with 100 questions covering the areas of skills and competency needed by a Security Engineer to implement, deploy, configure, maintain, and troubleshoot Cisco Network Security solutions and designs. Topics include Cisco network security devices, appliances, protocols, firewalls, VPNs, intrusion prevention devices, policy management, and best practices for implementing a secure network.

• The CCIE Security lab exam is an eight-hour, hands-on exam which requires you to configure a series of secure networks to given specifications. Knowledge of troubleshooting is an important skill and candidates are expected to diagnose and solve issues as part of the CCIE lab exam.


27

Cisco Qualified Specialists – Security Cisco Certified Security Specialist Certification Programmes are practical, relevant, job-ready security certifications aligned closely with the specific tasks expected of network security professionals. The Cisco Security Specialist Certification Programmes offer an incremental way to develop security skills over a period of time that also allows for alignment to Cisco CCNP Security Certification. The security certification emphasises the real-world best practices of network security engineering, utilising the following products: Cisco IOS software, Cisco Adaptive Security Appliances, Cisco Secure VPN connectivity, Cisco Intrusion Prevention Systems and Cisco security management tools.

Cisco ASA Specialist Required Exam(s)


These certifications are very

642-618 FIREWALL


product and job role focused

642-648 VPN


Cisco Firewall Security Specialist Required Exam(s)


642-618 FIREWALL


642-637 SECURE

Securing Networks with Cisco Routers and Switches (SECURE)

Cisco IOS Security Specialist Required Exam(s)


642-637 SECURE


Cisco IPS Specialist Required Exam(s)


642-627 IPS

Implementing Cisco Intrusion Prevention Systems (IPS)

Cisco Network Admission Control Specialist Required Exam(s)


642-591 CANAC

Implementing Cisco NAC Appliance (CANAC)

Cisco Security Solutions and Design Specialist Required Exam(s)


642-583 SSSE

Security Solutions for System Engineers (SSSE)

Cisco VPN Security Specialist Required Exam(s)


642-637 SECURE


642-648 VPN


Cisco Security Field Engineer Specialist Required Exam(s)


650-568 WSFE

Web Security for Channel Partners (WSCPT) Introduction to HTTP and HTTPS

650-575 LCSAS

Cisco Lifecycle Services Advanced Security (LCSAS)


(not including the Cisco Security and Solutions Design Specialist) and allow engineers to focus on specific aspects of the Cisco security portfolio. Virtually all of the courses included in these specialisations can be found in the CCNP Security track and therefore an ideal stepping stone for engineers who do not necessarily have the time or the current need to complete the full CCNP certification.

Secure Network

Cisco’s SecureX Architecture The Cisco SecureX Architecture is a next generation security

• • • •

Cisco ASA 5500 Series Cisco Intrusion Prevention System Cisco Integrated Services Router G2 Cisco Security Manager

framework that brings together flexible solutions, products and services to enable a consistent business policy over a distributed network. The Cisco SecureX Architecture protects today’s borderless networks by providing effective security for any user, using any device, from any location at any time. This new security architecture uses a higher-level policy language that understands the full context of a situation - the who, what, where, when and how. With highly distributed security

Secure Email and Web • Cisco IronPort Email Security - Cloud Hybrid, and On-Premises • Cisco Web Security – Cloud and On-Premises • IronPort Security Management Appliance

policy enforcement, it is possible to push security closer to where the end user is working, anywhere on the planet.

Secure Mobility • Cisco AnyConnect Secure Mobility Client • Cisco Adaptive Wireless IPS Software • Cisco Virtual Office

Secure Data Center • Cisco ASA 5585-X Adaptive Security Appliance • Cisco Catalyst 6500 ASA Services Module • Cisco Virtual Security Gateway

Secure Access • Cisco Identity Services Engine • Cisco Secure Access Control System • 802.1x


29

Securing your Network The CCNP Security certification covers most of the products that fall under the Secure Network umbrella. The exception to that is Cisco Security Manager. Cisco Security Manager (CSM) helps enable enterprises to manage and scale security operations efficiently and accurately. Its end-to-end tools provide consistent policy enforcement, quick troubleshooting of security events and summarised reports from across the security deployment. The SSECMGT course which covers CSM has been updated to incorporate the latest features.

Managing Enterprise Security with Cisco Security Manager Target Audience: Network Security engineers deploying Cisco Security Manager.

Objectives:

SSECMGT

Duration:

5 days

•

Examine the configuration of intrusion prevention mechanisms on the Cisco IOS platform, modules, and standalone appliances, as well as explain the Cisco IPS event and configuration correlation

•

Explain how Cisco Security Manager works with Cisco IOS devices, including the new Cisco ISR G2 routers

•

Describe the FlexConfig functionality of Cisco Security Manager, the workflow mode of operation, and administrative tasks and integration with Cisco Secure ACS

Overview: This is a five-day instructor-led course that is aimed at providing network security engineers with the knowledge and skills that are needed to configure and deploy Cisco Security Manager. The course also provides an overview of network security technologies, and includes case studies that are useful for deployment scenarios.

Course Code:

Prerequisites: •

Cisco CCSP or CCNP Security Certification

•

Understanding of networking and routing (on the CCNP level, but no certification is required).

•

Present an overview of the Cisco Security Manager product, describe the main product features, and introduce the basic deployment tasks

•

Understanding of different VPN technologies (such as DMVPN, GET VPN and SSL VPN).

•

Manage configuration of Cisco ASA adaptive security appliances and Cisco FWSM firewall devices, and explain firewall event management and device configuration correlation

•

Working knowledge of the Microsoft Windows operating system.

Exam:

•

Describe the most commonly used VPN topologies and their deployment

•


No exam currently applies to this course

Secure Email and Web Cisco’s IronPort portfolio is the cornerstone of Cisco’s secure email and web offering and is continuing to increase in importance as organisations seek to control the amount of unsolicited mail being sent into their organisations . Cisco IronPort Email Security Appliances protect against messaging threats. They're easy to manage, flexible and provide details about content entering and leaving your email system. Cisco IronPort Web Security Appliances offer zero-hour threat protection combined with granular web content and application control on a single appliance platform. The recommended end-user training for these products is the Securing Your Web with Cisco IronPort S-Series course. Cisco Channel Partners looking for IronPort Certification should attend the courses specifically designed to meet Chanel Partner requirements, WSCPT for web appliance training and ESCPT FOR email appliance training. The following training courses are recommended for delegates looking to deploy a Cisco IronPort Security Appliance onto their network:

Course Code:

Securing Your Web with Cisco IronPort S-Series Target Audience:

Duration:

SYW

1 day

Objectives: •

Configure HTTP and HTTPS proxy services

•

Monitor L4 traffic

•

Authenticate and control web access

•

Implement URL and Anti-Malware filtering

•

Troubleshooting S-Series configuration issues

The Securing Your Web with Cisco IronPort S-Series course is an instructor-led training class for Cisco IronPort customers. It has hands-on labs, demos and presentations to help students learn technical aspects of the S-Series Web Security Appliances.

•

Deploy an S-Series appliance

•

A basic understanding of TCP/IP services, including DNS, SSH, FTP, NTP and SNMP.

This comprehensive, two-day training course covers how to install, configure, operate and maintain the S-Series. Attendees receive in-depth instruction on the most commonly used product features. Extensive lab exercises provide attendees with critical hands-on product experience. The live lab facilities provide a safe environment to experiment with malware, and to try configurations that might not be appropriate for a production network. At the end of the course attendees will be able to install, operate and maintain the S-Series appliances.

•

A basic understanding of IP routing.

•

Familiarity with HTTP and HTTPS, including an understanding of web-server and browser administration and operation.

This course is aimed at engineers involved in the deployment of the Cisco IronPort S-Series web security appliance. Overview:

Prerequisites:

It is helpful but not mandatory that attendees have experience with IronPort Email Security Appliances. Exam: •

No exam currently applies to this course.


31

Securing Your Email with Cisco IronPort C-Series Part 1 Target Audience:

Course Code:

Duration:

2 days

SYE 1

•

Configure Cisco IronPort email security appliances to detect and handle unwanted spam and viruses.

•

Enterprise messaging managers and system administrators

•

Use Message Tracking and Reporting to document email traffic trends, both on the C-Series and M-Series.

•

Email system designers and architects

•

•

Network managers responsible for messaging implementation

Manage the spam quarantine, both on the C-Series and M-Series.

•

Use Cisco IronPort's reputation-based services, SensorBase and Virus Outbreak Filters, to increase the security of your email network.

•

Set delivery parameters for outgoing mail.

Overview: This two-day training course provides a thorough foundation for how to successfully install, configure and administer the Cisco IronPort email security appliances. At the end of the course, attendees will possess a working knowledge of how to use Cisco IronPort email security appliances to successfully manage and troubleshoot email traffic entering and leaving the enterprise network. Objectives:

Prerequisites: •

A moderate knowledge of TCP/IP fundamentals.

•

Experience with Internet-based messaging, including SMTP, Internet message formats and MIME message format.

•

Familiarity with command line interface (CLI) and graphical user interface (GUI) is recommended.

•

Administrate with “best practices” for configuration and operation.

•

Manage, monitor, and troubleshoot the flow of email through Cisco IronPort email security appliances.

Exam:

•

Configure access control policies to eliminate threats at the perimeter, based on the identity and trustworthiness of the sender.

•

•

Create and apply Data Loss Prevention (DLP) polices to outgoing email.


Securing Your Email with Cisco IronPort C-Series Part 2

Course Code:

SYE 2

Duration:

1 day

Target Audience:

Objectives:

•

Enterprise messaging managers and system administrators

•

Integrate with a directory server via LDAP

•

Debug of LDAP integration issues

•

Email system designers and architects

•

Use message filters to redirect and modify messages

•

Network managers responsible for messaging implementation

•

Deploy and debug message filters safely

•

Configuring TLS and Guaranteed Secure Delivery

Overview:

•

Authenticate email with DKIM and SPF

This one day training course provides advanced information for successful configuration and operation of an IronPort email security appliance. By exploring in depth specific product features, mail administrators will receive in-depth training to meet specific needs.

Prerequisites: •

A moderate knowledge of TCP/IP fundamentals.

•

Experience with Internet-based messaging, including SMTP, Internet message formats, and MIME message format.

•

Familiarity with command line interface (CLI) and graphical user interface (GUI) is recommended.

•

Attended SYE 1

Exam: •



These two courses are specifically aimed at the Cisco Channel Partner Community and are required by partners looking to achieve the Advanced Content Security accreditation:

Course Code:

Web Security - Channel Partner Training

WSCPT

Duration:

2 days

Target Audience:

Objectives:

This course is aimed at Channel Partners looking to achieve the Cisco Channel Partner Advanced Content Security accreditation.

After successful completion of the course the delegate will be able to preform a customer evaluation including:

Overview:

•

Deployment scenarios

•

The Web Security Appliance (WSA) • Policy framework

This comprehensive training course covers how to install, configure, operate and maintain the Cisco IronPort WSA Web Security Appliances or WSA. The course also covers how to configure and deploy the Cisco ScanSafe Web Security solution. The course consists of presentations and hands-on labs.

• Proxy authentication • Cisco IronPort Web Usage Controls - Web Reputation Filters • The DVS engine • Adaptive Scanning • HTTPS inspection

Prerequisites:

•

ScanSafe

Knowledge of IP routing and TCP/IP services, including DNS, SSH, FTP, SNMP, HTTP and HTTPS, is assumed

• Authentication

•

High level understanding of web proxy servers web security concepts and technologies is assumed

• Reporting

•

Some familiarity with the Cisco Adaptive Security Appliance (ASA) is desirable

•

• Policy Framework

Exam: •

650-568 - WSFE

Course Code:

Email Security - Channel Partner Training Target Audience: This course is aimed at Channel Partners looking to achieve the Cisco Channel Partner Advanced Content Security accreditation. Overview: This is a two-day instructor-led training that provides channel partners with the knowledge required to successfully evaluate, install, configure, and administer the Cisco IronPort email security appliance. Attendees will gain enough knowledge and hands-on practice to enable them to conduct evaluations and close deals, install and configure the appliance, use customer support and channel portal resources.

ESCPT

Perform evaluations and create email trend reports

•

Use IronPort support and troubleshooting tools to verify the installation

•

Deploy IronPort email security appliances in a typical small to medium business email environment, including best practices for installation, and configuration

2 days

•

Use the RSA Data Loss Prevention engine to enforce international and state privacy laws for data in motion.

•

Configure content filters to trigger envelope encryption using CRES

•

Configure IronPort email security appliances to detect and handle unwanted spam and viruses.

•

Configure IronPort email security appliances to detect and handle targeted phishing attacks

•

Configure Delegated Administrator

Prerequisites: •

Experience with Internet-based messaging, including SMTP, Internet message formats, and MIME message formatting and body parts.

•

A moderate knowledge of TCP/IP fundamentals, including IP addressing and sub-netting, static IP routing, and DNS. Familiarity with both command line interface (CLI) and graphical user interface (GUI) configuration of devices.

•

Prior experience with IronPort email security appliance is a plus.

Objectives: •

Duration:

Exam: •

650-153 - ESFE


33

Secure Mobility Enterprise mobility in itself is not a new concept, the demand from users to have the capability to work at any time from any device however is. Organisations looking to meet the requirements of their workforce need a secure mobility solution that provides easy access, a choice of device and above all reliable and relevant security. Cisco’s secure mobility solutions promote highly secure mobile connectivity with VPN, wireless security and remote workforce security solutions that extend network access safely and easily to a wide range of users and devices. Cisco Secure Mobility solutions offer the most comprehensive and versatile connectivity options, endpoints and platforms to meet your organisation’s changing and diverse mobility needs. Cisco’s Anyconnect Secure Mobility solution delivers a network posture that enables anywhere, anytime optimised connectivity for anyone looking to access corporate data and applications. The Cisco solution consists of Cisco ASA, Cisco Anyconnect Secure Mobility client and Cisco IronPort web Security Appliance or Cisco ScanSafe. Engineers looking to deploy a Secure Mobility solution should consider attending the IACSM training below.

Course Code:

Implementing Cisco AnyConnect Secure Mobility Target Audience: Any engineers or network administrators involved in the deployment of the Cisco AnyConnect Secure Mobility Solution Overview: This comprehensive training course covers the installation, configuration and administration of the Cisco AnyConnect Secure Mobility Solution.The Cisco AnyConnect Secure Mobility Solution (ACSM) provides web security for the borderless network, bringing together Cisco SSL VPN technology and Cisco IronPort content security.

IACSM

Duration:

2 days

Objectives: •

After attending this course students should be able to:

•

Successfully configure, administer and troubleshoot the Cisco AnyConnect solution.

•

Configure IronPort email security appliances to detect and handle targeted phishing attacks

•

Configure Delegated Administrator

Prerequisites: •

Have atttended or have knowledge equivalent to that coverved in the Web Security Channel Partner Training (WSCPT) or the Securing Your Web with Cisco IronPort (SYE 1 and SYE 2) courses and the Cisco Advanced SSL VPN Administration course

•

Followed the Cisco e-learning on AnyConnect Secure Mobility.

Exam: •


There is currently no exam aligned to this course

Secure Access including Cisco’s Identity Services Engine The desire by users to access the network at anytime from anywhere with any device is driving the evolution of both the network and the way in which we collaborate. Users are demanding a network that gives them the flexibility to choose how, when and where they work. Organisations are being forced to review their IT policies and evaluate the benefits of implementing solutions such as BYOD and VXI. Security is key to the adoption of these new solutions and Cisco ‘s portfolio of access control products are a essential component of a secure network. Global Knowledge offers training on ACS and NAC Profiler, as well as Cisco’s latest identity and access control policy platform the Cisco Identity Services Engine. The first release of ISE focused on the pervasive service enablement of TrustSec and delivered all the necessary services required by enterprise networks – AAA, profiling, posture and guest management in a single appliance platform. Future releases will see this single platform propagate consistent service policies throughout the borderless network. Global Knowledge continues to provide training on ACS and NAC and has significantly enhanced the NAC offering to incorporate NAC Profiler. Our unique NAC Plus offering is based on NAC 4.8 and includes a whole day on NAC Profiler. The NAC PLUS course will still prepare you for the 642-591 exam. Duration:

5 days

Cisco NAC Appliance Course Code:

Implementing Cisco NAC Appliance 4.8 Plus Profiler (formerly CANAC)

NAC PLUS

Target Audience:

•

Anyone responsible for the design, implementation or support of a Cisco NAC Appliance installation.

Configure compliance checking using manual and automated settings in version 4.8 of code

•

Learn the elements of code signing applications needed for remediation

Overview:

•

Create custom web page portals based on the location of clients

This course is designed to the provide the skills and knowledge required to deploy and maintain Cisco NAC Appliances. 4 days of this course will be spent focusing on NAC Appliance with the remaining day be used to cover NAC Profiler. The handson labs have been expanded to provide as many real world scenario’s as possible.

•

Allow Active Directory (AD) LDAP Authorisation to map AD groups to NAC Appliance Roles

•

Walk through and configure three different network topologies: in-band, VPN in-band and OOB

•

Understand the privilege rights needed for installing the Cisco NAA customising client XML settings

•

Learn to monitor, maintain and troubleshoot a NAC solution

•

Provide an overview of NAC Profiler design and deployment

•

Understand how a NAC Appliance deployment scenario will meet or exceed client requirements

•

Configure the common elements of a NAC Appliance solution

•

Configure Active Directory Single Sign-On (AD SSO)

•

Configure VPN Single Sign-On using an ASA with the standard IPSec client and the AnyConnect 3.0 client (SSL)

•

Configure the NAC Appliance in-band and OOB implementation options

Exam:

•

Implement the NAM and NAS HA to protect against downtime

•

•

Configure Network Scanning to audit clients and clientless hosts

Prerequisites: •

None


Ex cl NA usiv C ei Pr nc ofi lu le de r s

Objectives:


35

Course Code:

Implementing Cisco Secure Access Control System

ACS

Duration:

3 days

Target Audience:

Objectives:

Cisco Channel Partners who sell, implement and maintain Cisco ACS solutions,

•

Configure an external identity store with LDAP

•

Understand the Fundamentals of LDAP

Security professionals, architects, engineers and network administrators responsible for securing their networks to ensure access is only by authenticated authorised users, with records of their activities.

•

Set up LDAP SSL

•

Set up an external identity store with Active Directory

•

Perform AAA with TACACS+

•

Monitor and troubleshoot ACS (AAA with TACACS+)

•

Use a local certificate authority to replace digital certificates self-signed by ACS

•

Introduction to IEEE 802.1x and EAP

•

802.1x using Windows XP, Windows 7 and AnyConnect 3.x supplicants

•

802.1x single host authentication

•

802.1x troubleshooting

Overview: In this course, you will learn to provide secure access to network resources using the Cisco Secure Access Control System (ACS) 5.2. You'll examine how the ACS has grown by leaps and bounds since 4.x., discover new features and learn how the 4.x configurations map to 5.x configurations. You will also get a look into future ACS technologies. You will learn about the role and importance of ACS in Cisco TrustSec, whether TrustSec is deployed as an appliance-based overlay solution or as a network-integrated 802.1x solution. You will learn about user authentication and authorisation, posture assessment, device profiling, guest access, data integrity and confidentiality, centralised policy, collaborative monitoring, troubleshooting and reporting in Cisco TrustSec solutions.

Prerequisites: •

CCNA Certification, ICND1 plus ICND2 or CCNABC recommended

•

CCNA Security Certification, IINS recommended but not mandatory

Exam: •


Course Code:

Introduction to 802.1X Operations for Cisco Security Professionals

8021x

Duration:

3 days

Target Audience:

Objectives:

Security architects, design engineers, and others seeking hands-on experience with Cisco TrustSec 802.1X deployments with Cisco ISE.

•

Describe identity-based networking concepts and components

•

Define the components and processes of port-based authentication

•

Identify the 802.1X components and their interrelation at a high level

•

Identify requirements and options for non-supplicant devices

•

Position individual components of an 802.1X network and identify compatibilities

Cisco Channel Partner systems engineers and field engineers that are seeking to meet the education requirements to attain Authorised Technology Provider (ATP) authorization to sell Cisco ISE Overview: This is a three-day instructor-led training course designed to provide students with foundational knowledge in the capabilities and functions of the IEEE 802.1X protocol and the ability to configure the Cisco Identity Services Engine (ISE) for 802.1X operation. The course will introduce the architecture, components and features of a Cisco TrustSec network designed around the IEEE 802.1X and RADIUS protocols. Hands-on experience is gained from configuring a network for 802.1X-based network services using the Cisco ISE, Cisco Catalyst switches and Cisco wireless products.


Prerequisites: • Cisco CCNA Security. ICND1 and ICND2 plus IINS • Knowledge of Microsoft Windows Server 2008 Active Directory • Knowledge of Cisco wireless LAN controllers and lightweight access points • Knowledge of basic command-line configuration of Cisco Catalyst switches Exam: •


Implementing Cisco Identity Service Engine Secure Solutions

Course Code:

ICISE

Duration:

5 days

Target Audience:

Objectives:

Individuals involved in the deployment of the Cisco ISE platform and Cisco Channel Partner engineers looking for Cisco ISE ATP accreditation.

•

Describe how the Cisco ISE platform supports the Cisco Borderless Network and Cisco TrustSec solutions.

•

Install Cisco ISE software onto a virtual machine and describe the configuration of various deployments.

Overview:

•

Configure the Cisco ISE for policy enforcement.

This 5-day course is designed to provide students with hands-on lab configuration of the Cisco Identity Services Engine (ISE). The Cisco ISE platform takes the place of the Cisco Secure Access Control System (ACS) and Network Admission Control (NAC) servers that are typically used in identity-based networks. The students will implement IEEE 802.1X-based network services using Cisco Catalyst and Nexus switches and Cisco wireless products. The course also addresses solution design, sizing, resiliency and platform troubleshooting.

•

Configure and verify the operation of the Guest Service, Profiler Service and Posture Service functions according to specific requirements.

•

Provide the design requirements for Cisco ISE HLD deployments.

Prerequisites: •

CCNA certification or equivalent level of experience with the configuration of Cisco routers and switches

•

Introduction to 802.1x Operations for Cisco Security Professionals

Exam: •


“We look forward to providing Cisco Partners with a competitive advantage by enabling them to support their customers’ desire to strategically align business processes with emerging technologies.”

Brian K. Branson, Global Knowledge President and Chief Executive Officer


37

Cisco Certified Network Associate Wireless (CCNA Wireless) Wireless technology has been around for some time, it’s adoption however was not as fast as initially anticipated, largely due to concerns around security. However, the requirements of today’s workforce to connect at anytime from anywhere meant these issues had to be addressed. Cisco’s product and certification portfolio has been developed to provide a robust infrastructure for next generation networks.

CCNA Wireless Certification Cisco Certified Network Associate Wireless (CCNA Wireless) validates associate-level knowledge and skills to configure, implement and support wireless LANs, specifically those networks using Cisco equipment. The CCNA Wireless curriculum includes information and practice activities to prepare them for configuring, monitoring and troubleshooting basic tasks of a Cisco WLAN in SMB and Enterprise networks.

Required Exam(s)


640-722 IUWNE

Implementing Cisco Unified Wireless Networking Essentials (IUWNE)

Implementing Unified Wireless Networking Essentials

Course Code:

IUWNE

Duration:

5 days

Target Audience:

Objectives:

The primary audience is those individuals interested in gaining an overview of a Cisco WLAN and the technologies that can be deployed within that Network. It is an ideal course for those that are new to wireless and are looking to gain the 1st level of wireless certification.

•

Describe the fundamentals of Wireless technologies

•

Install a Cisco Unified Wireless Network

•

Describe and configure a basic wireless client using either the default operating system or Cisco Wireless LAN (WLAN) adapter confirguration utilities.

•

Configure wireless security

•

Manage the network with Cisco WCS

•

Maintain and troubleshoot a wireless network

Overview: The Implementing Cisco Unified Networking Essentials is a five day ILT course, designed to help students prepare for the CCNA Wireless certification,an associate level certification specialising in the wireless field. The goal of IUWNE is to provide students with the information and practice activities necessary to prepare them for designing, installing, configuring, monitoring and conducting basic troubleshooting tasks on a Cisco WLAN in SMB and Enterprise installations. This is an associate level course and as such aims to provide only entry level information, and does not specialise in any of the advanced features of the Cisco WLAN networks solutions.


Prerequisites: •


Exam: •


Cisco Certified Network Professional for Wireless Certification (CCNP Wireless) CCNP Wireless certification addresses the need for designing, implementing, and operating Cisco Wireless networks and mobility infrastructures. CCNP Wireless certification emphasises wireless networking principles and theory. It also recognises the expertise and technical acumen of wireless professionals who can assess and translate network business requirements into technical specifications that in turn, are incorporated into successful installations.

Required Exam(s)


642-732 CUWSS

Conducting Cisco Unified Wireless Site Survey (CUWSS)

642-742 IUWVN

Implementing Cisco Unified Wireless Voice Networks (IUWVN)

642-747 IUWMS

Implementing Cisco Unified Wireless Mobility Services (IUWMS)

642-737 IAUWS

Implementing Advanced Cisco Unified Wireless Security (IAUWS)

Course Code:

Conducting Cisco Unified Wireless Site Survey Target Audience: Wireless network engineers, mid-level wireless support engineers, wireless test engineers, wireless network designers and other IT professionals tasked with performing or overseeing site surveys for WLAN solution implementations

CUWSS

Duration:

5 days

Objectives: •

Collect information for the site survey

•

Conduct the site survey

•

Design the RF network

•

Assess the deployment of the WLAN

Individuals wishing to attain the CCNP Wireless certification.

Prerequisites:

Overview:

•

This is a 5-day instructor-led course designed to provide delegates with the knowledge and skills required to technically plan and conduct a wireless site survey.

Exam: •

Obtained CCNA Wireless Certification, ICND1 and ICND2 or CCNABC plus IUWNE


Hands-on labs are used to reinforce the main objectives of this course and attendees should be able to design an RF network and conduct a post installation assessment by the end of the course.


39

Course Code:

Implementing Cisco Unified Wireless Voice Networks Target Audience: Wireless network engineers, mid-level wireless support engineers, wireless test engineers, wireless network designers and other IT professionals tasked with installing, configuring, operating, and troubleshooting a WLAN.

IUWVN

Duration:

5 days

Objectives: •

Implement QoS for wireless applications using best practice guidelines

•

Descibe the evolution of voice from Traditional through VoIP architecture and finally into VoWLAN

•

Design a wireless network for voice

Individuals wishing to attain the CCNP Wireless certification.

•

Implement a Voice over Wireless LAN network infrastructure

Overview:

•

Implement multicast in a wireless network

This course is designed to help you prepare for the professional-level CCNP Wireless certification. You will learn how to integrate VoWLAN services into the WLAN and to implement QOS and high-bandwidth applications into the wireless network. The training is reinforced with the use of hands-on labs in which you will learn to configure QOS on a controller, configure end-to-end QOS on a router, capture and analyze QOS parameters, manage the WLAN from the WCS, verify the network infrastructure as well as gaining a firm understanding of other key topics thus reinforcing your knowledge for deployment within your own environments.

•

Configure the wireless infrastructure for video and high bandwidth applications

Prerequisites: •


Exam: •


Implementing Cisco Unified Wireless Mobility Services Target Audience: Wireless network engineers, mid-level wireless support engineers, wireless test engineers, wireless network designers, and other IT professionals tasked with performing or overseeing site surveys for WLAN solution implementations. Individuals wishing to attain the CCNP Wireless certification

Course Code:

IUWMS

Duration:

5 days

Objectives: •

Design the WLAN infrastructure for mobility

•

Implement and manage advanced services with Cisco WCS and Cisco WCS Navigator

•

Design the wireless network for context-aware services

•

Implement Cisco Context-Aware Services

•

Implement and manage outdoor wireless networks

Overview: This course is designed to help you prepare for the professional-level CCNP Wireless Certification. Delegates will learn to integrate mobility services into the network, tune and troubleshoot the wireless LAN (WLAN), and implement indoor enterprise mesh networks. Hand-on labs reinforce the course material to ensure that you gain a thorough understanding of how to implement mobility services in the wireless network.


Prerequisites: •


Exam: •


Course Code:

Implementing Advanced Cisco Unified Wireless Security Target Audience: Wireless network engineers, mid-level wireless support engineers, wireless test engineers, wireless network designers and other IT professionals tasked with performing or overseeing site surveys for WLAN solution implementations.

In this course, designed to help you prepare for the professional-level CCNP Wireless certification, you will learn to secure wireless networks from security threats using appropriate security policies and best practices. The implementation of security standards and the configuration of security components are a major component of this course and the hands-on labs are incorporated to help underline the concepts, policies, and practices that are necessary for securing a wireless network.

5 days

Objectives: •

Translate organisational and regulatory security policies and enforce security compliances

•

Integrate security on client devices.

•

Design and implement guest access services on the WLAN controller

•

Design and integrate a wireless network with Cisco NAC Appliance

•

Implement secure wireless connectivity services on the WLAN controller

•

Use the internal security features on the WLAN controller and integrate the WLAN controller with advanced security platforms to isolate and mitigate security threats to the WLAN

Individuals wishing to attain the CCNP Wireless certification Overview:

IAUWS

Duration:

Prerequisites: •


Exam: •



41

Wireless Cisco Certified Internetworking Expert in Wireless (CCIE Wireless) The Cisco CCIE Wireless certification assesses and validates wireless expertise. Candidates who pass the CCIE Wireless certification exams demonstrate broad theoretical knowledge of wireless networking and a solid understanding of wireless local area networking (WLAN) technologies from Cisco, the market leader in WLAN technology. Certification is achieved by passing two exams: • The CCIE Wireless written exam for the curriculum is a two-hour, multiple choice test with 90-100 multiple choice questions. • The CCIE Wireless lab Exam is an eight-hour, hands-on exam which requires you to configure a series of networks to given specifications. The lab focuses on implementing Enterprise WLAN solutions, such as implementing the Autonomous infrastructure, Unified infrastructure, Unified Controllers and AP’s, Unified WCS and implementing Voice over Wireless.

Cisco Qualified Specialists – Advanced Wireless Cisco’s Wireless Career Certifications provide training on most of the Cisco wireless solution and there are currently no Wireless Qualified Specialist Duration: certifications, there are however a couple of other courses that should also be considered when reviewing your wireless training needs.

5 days

Course Code:

Cisco Unified Wireless Networking Target Audience: Channel field engineers, Cisco network consulting engineers, new UC partners, customer network engineers and Cisco customers and employees who are interested in the CUWN solution, have a strong data networking background, and are responsible for planning, deploying, and managing enterprise WLANs using lightweight access points and controllers. Overview:

CUWN

You will look at ways to administer CUWN, 802.11 security policies, and QoS appropriately to protect and optimise performance on the wireless network. You will configure and implement key CUWN security features to mitigate WLAN security threats, and you will learn how to use troubleshooting methodology and tools to gather and assess system data to isolate equipment failures and security threats.


5 days

Objectives: •

Select and properly install the CUWN hardware appropriate to site and use requirements

•

Administer CUWN, 802.11 security policies, and QoS appropriately to protect and optimise performance on the wireless network

•

Configure and implement the key CUWN security features to mitigate WLAN security threats

•

Use a recommended troubleshooting methodology and the various tools available to gather and assess system data to isolate equipment failures and security threats

In this wireless networking class, you will learn to successfully deploy a Cisco Unified Wireless Network (CUWN) solution. After a high-level overview of the CUWN, including function, components, capabilities, and features, you will learn to install the access point (AP), associated Wireless LAN Controllers (WLCs), and other CUWN hardware.

Duration:

Prerequisites: •

CCNA and familiarity with Microsoft Windows.

Exam: •

No relevant exam

Cisco Wireless Mesh Networking Target Audience: Cisco Wireless Specialised Partners with experience in outdoor RF environments, data networking, WLAN topologies and RF technologies as well as individuals who are responsible for planning, implementing or supporting customer wireless LAN networks. Overview: Through instructor-led training and instructor-assisted, handson labs, you'll learn to design, install, and deploy Cisco's 1500 Series Outdoor Mesh Access Point. Get an overview of the technology and examine various mesh networks both as an add-on to an existing wireless LAN and as a new Cisco Unified Wireless Network solution. The labs in this course aren't remote labs you access from the Internet. Instead, you'll get your hands on the product to gain the skills you need.

Course Code:

Duration:

CWMN

3 days

Objectives: •

Review basic controller configuration and wireless LAN configuration

•

Explore how to create a mesh network

•

Examine the requirements necessary for designing a wireless mesh network

•

Demonstrate how to install access points

•

Explore various verification and troubleshooting tools and commands

Prerequisites: •

Attendance of CUWN required

Exam: •

No relevant exam

Duration:

3 days


43

Cisco Prime The Cisco Prime product suite is an innovative strategy and portfolio of management products that empower IT departments to more effectively manage their networks and the services they deliver. Cisco Prime Infrastructure provides complete lifecycle management of converged wired and wireless networks, and integrates Cisco Prime LAN Management Solutions (LMS) and Cisco Prime Network Control System (NCS) into a single bundle for simplified ordering and license management. •

Cisco Prime LAN Management Solution (LMS) Deliver simplified management of Cisco Borderless Networks and reduce operational costs by aligning network management functionality to the way network operators do their jobs.

•

Cisco Prime Network Control System (NCS) Provide converged user and access management, complete wireless lifecycle management, and integrated configuration and monitoring of branch office routers.

Course Code:

Implementing CiscoWorks LMS (Cisco Prime 4.2) Target Audience:

CWLMS

5 days

Objectives:

• This course is aimed at Network Administrators, Network Managers, Network Designers, Engineers and System Engineers • involved in the management of the network. Overview:

Duration:

Automate the inventory collection process and produce detailed reports Simultaneously deploy consistent configuration and operating system updates to multiple devices across your network

•

Automatically maintain a historical archive of the configurations on all of your Cisco devices as the configurations change over time

•

Build a library of Cisco operating systems and update the operating systems running on your Cisco devices

The focus is on finding the correct tools within CiscoWorks to document the network inventory, manage device configurations, control software updates, monitor performance, troubleshoot faults and simplify the deployment of new Cisco technologies.

•

Verify configuration compliance across the Cisco devices in your network

•

Archive and report on configuration change history

•

Visualise the topology of your network, including links between Cisco devices and Layer 2 spanning tree topologies

The labs for this course are based on Cisco Prime LMS 4.2

•

Monitor and troubleshoot network performance and faults including latency and jitter tests

•

Utilise the latest Cisco Prime Work Centers: Smart Install, TrustSec, Auto Smartports and EnergyWise

•

Maintain your Cisco Prime LMS server and optimise its administrative settings

This course is designed to provide delegates with the knowledge required to manage their network using the CiscoWorks / Cisco Prime LAN Management Solution (LMS).

Prerequisites: •

Knowledge of basic Cisco IOS configuration, TCP/IP, routing and switching, Microsoft Windows and Internet browser navigation. CCNA recommended (ICND1 and ICND2 or CCNABC)

Exam: •


No relevant exam

Course Code:

Managing Cisco Wireless LANs Target Audience:

WMNGI

Duration:

3 days

Objectives: •

Use Cisco Unified Wireless Network management components to resolve today's network management challenges

•

Configure the NCS

•

Configure components through the Configure tab and templates

•

Configure the guest access feature set

Overview:

•

Integrate the Cisco Prime NCS and the MSE to provide CAS and track mobile clients

This course is designed to prepare you to use the Cisco Unified Wireless Network management products and applications to configure, administer, manage, troubleshoot, and optimise the network. In hands-on labs, you will cover controller firmware release 7.0 MR1 and Cisco Prime Network Control System (NCS) software release 1.0.

•

Use Troubleshooting methodology and the various tools available to gather and assess system data to isolate various common NCS failures

•

Monitor wired devices, Cisco ISE, wireless controllers, APs, rogue APs, ad hoc events, CleanAir heat maps, charts and reports

Cisco network planners, network managers, network administrators, TAC personnel, network consulting engineers, field engineers, technical marketing engineers, optimisation engineers, project managers, product sales specialists, business development managers, channel partners and channel partner account managers.

Prerequisites: •

Attendance of CUWN required

Exam: •

No relevant exam

Cisco Prime Infrastructure • Cisco Prime Network Analysis Module (NAM): Provides deep application-aware network visibility and granular performance analytics that empower network administrators to rapidly isolate and remediate problems and improve the user experience. • Cisco Prime Network Registrar: Provides integrated, scalable, reliable Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and IP Address Management (IPAM) services for both IPv4 and IPv6.

Cisco Prime Collaboration • Cisco Prime Collaboration Manager (CM): Monitors and speeds troubleshooting of TelePresence sessions and media paths in real time, taking the guesswork out of video collaboration management. • C isco Prime Unified Communications Manager Suite (UCMS): Automates provisioning, allows operators to proactively diagnose network issues, and provides advanced statistics analysis and reporting capabilities through a single consolidated view of the Cisco Unified Communications environment.

Data Center • C isco Prime Network Analysis Module (NAM): Provides deep application-aware network visibility and granular performance analytics that empower network administrators to rapidly isolate and remediate problems and improve the user experience. • Cisco NetFlow Generation Appliance 3140: Delivers NetFlow visibility to support application performance, capacity planning and security monitoring requirements in high-throughput environments in a purpose-built, high-performance solution. • C isco Prime Data Center Network Manager: Combines management of Ethernet and storage networks into a single dashboard to help network and storage administrators troubleshoot health and performance across the whole range of Cisco NX-OS platforms, including the Cisco Nexus and MDS 9000 Families, regardless of protocol type.


45

CISCO CERT

CISCO CER FOR T E Exam #

ENTRY

CISCO CERTIFIED TECHNICIAN FOR ROUTING AND SWITCHING Elearning Exam #640-692 RSTECH

CISCO CERTIFIED ENTRY

Interconnecting C 5 Days

CISCO CERTIFIED NETWORK ASSOCIATE A (CCNA)

CISCO CISC CI SCO O CERTIFIED CER CE RTI TIFI FIED ED DESIGN DES ESIG IGN N ASSOCIATE ASSO AS SOCI CIA ATE (CCDA) (CC CCDA DA))

ICND1 Interconnecting Cisco Network Devices - Part 1 5 Days • Exam #640-822

ASSOCIATE

DESGN Designing for Cisco Internetwork Solutions 5 Days • Exam #640-864


CISCO CERTIFIED NETWORK ASSOCIATE A ((CCNA) CCNA)) ICND1 Interconnecting Cisco Network Devices - Part 1 5 Days • Exam #640-822

PROFESSIONAL

CISCO CERTIFIED DESIGN PROFESSIONAL (CCDP)

ICOMM Introducting CiscoVoice and Unified Communication Administration 5 Days • Exam #640-461

CCNP ROUTING & SWITCHING

CCNP VOICE

ROUTE Implementing Cisco IP Routing 5 Days • Exam #642-902

ROUTE Implementing Cisco IP Routing 5 Days • Exam #642-902

CVOICEV8 Implementing Cisco Unified Communications and QoS 5 Days • Exam #642 #642-437 437

SWITCH Implementing Cisco Switched Networks #642-813 5 Days • Exam #642 813

SWITCH Implementing Cisco Switched Networks #642-813 5 Days • Exam #642 813

CIPT1V8 Implementing Cisco Unified Communications Manager Part 1 5 Days • Exam #642 #642-447 447

ARCH Designing Cisco Network Architecture 5 Days • Exam #642-874

TSHOOT Troubleshooting and Maintaining Cisco IP Networks 5 Days • Exam #642-832

CIPT2V8 Implementing Cisco Unified Communications and QoS 5 Days • Exam #642 #642-457 457 TVOICE Troubleshooting Cisco Unified Communications 5 Days y • Exam #642-427 CAPPS Integrating Cisco Unified Communications Applications 5 Days • Exam #642-467

CISCO CERTIFIED DESIGN EXPERT (CCDE) CCDE Written Exam #352-001

EXPERT

CCNA VOICE CC OC


CCDE CCDE Practical Exam

CISCO CERTIFIED INTERNETWORK EXPERT STORAGE NETWORKING (CCIE STORAGE NETWORKING)* NETWORKING) CCIESANKS CCIE Kick Start 10 Days • Exam #350-040

CCIESANLAB CCIE Storage Lab Bootcamp mp 5 Days • Lab Exam

*Prerequisite courses; Implementing nting g Cisco Storage Networking Solutions (ICSNS), Implementing Cisco Advanced Storage Networking Solutions (IASNS) and Designing Cisco Storage Networking Solutions (DCSNS) .


CISCO CERTIFIED INTERNETWORK EXPERT ROUTING & SWITCHING (CCIE ROUTING & SWITCHING) CCIET Theory Written Exam #350-001

CISCO CERTIFIED INTERNETWORK EXPERT VOICE (CCIE VOICE) CIEV Cisco Certified Internetwork Expert Voice Self Paced #350-030 Written Exam #350 030

CIERS 1 Cisco Certiﬁed Internetwork Expert Routing & Switching Bootcamp 1 5 Days

CIEV1 Cisco 360 Learning Programme for CCIE Voice Advanced Workshop 1 5 Days

CIERS 2 Cisco Certiﬁed Internetwork Expert Routing & Switching Bootcamp 2 5 Days • Lab Exam

CIEV2 Cisco 360 Learning Programme for CCIE Voice Advanced Workshop 2 5 Days • Lab Exam

TIFIED TECHNICIAN

RTIFIED TECHNICIAN TELEPRESENCE Elearning # 640-792 TPTECH

CISCO CERTIFIED TECHNICIAN FOR DATA CENTER Elearning Exam # 640-893 DCTECH

Y NETWORKING TECHNICIAN

ICND1 Cisco Network Devices - Part 1 • Exam #640-822

CISCO CERTIFIED NETWORK ASSOCIATE A ((CCNA) CCNA)) CCNABC (CCNAX) Cisco CCNA Certification Fast Track Programme 5 Days • Exam #640-802 CCNA

CCNA SERVICE PROVIDER ENGINEER

CCNA SERVICE PROVIDER OPERATIONS

SPNGN1 Building Cisco Service Provider Next-Generation Networks Part 1


SPNGN2 Building Cisco Service Provider Next-Generation Networks Part 2

CCNA S CC SECURITY CU Y

CC SS CCNA WIRELESS

IINS Implementing Cisco IOS Network Security 5 Days • Exam #640-554

IUWNE Implementing Unified Wireless Networking Essentials 5 Days • Exam #640-722

CCNP SECURITY

CCNP WIRELESS

FIREWALL Deploying Cisco ASA Firewall Features 5 Days • Exam #642-618

SSPO Supporting Cisco Service Provider IP NGN Operations 5 Days • Exam #640-760

CCNP SERVICE PROVIDER ENGINEER

CCNP SERVICE PROVIDER OPERATIONS

IUWMS Implementing Cisco Unified Wireless Mobility Services #642-747 5 Days • Exam #642 747

SPROUTE Deploing Cisco Service Provider Network Routing

OFCN Operational Foundations for Cisco Service Provider Core Networks 5 Days • Exam #642-770

VPN Deploying Cisco ASA VPN Solutions 5 Days • Exam #642-648

IUWVN Implementing Cisco Unified Wireless Voice Networks #642-742 5 Days • Exam #642 742

SPADVROUTE Deploying Cisco Service Provider Network Routing

MSPRP Maintaining Cisco Service Provider Routing Protocol #642-775 5 Days • Exam #642 775

SECURE Securing Cisco Routers and Switches 5 Days • Exam #642-637

CUWSS Conducting Cisco Unified Wireless Site Survey 5 Days • Exam #642 732 #642-732

SPCORE Implementing Cisco Service Provider Next-Generation Core Network Services

MSPVM Maintaining Cisco Service Provider and MPLS Networks 5 Days • Exam #642-780 #642 780

IPS Implementing Cisco Intrusion Prevention System 5 Days • Exam #642-627

IAUWS Implementing Advanced Cisco Unified Wireless Security 5 Days • Exam #642-737

Implementing Cisco Service Provider Next-Generation Edge Network Services

CISCO CERTIFIED INTERNETWORK EXPERT SECURITY (CCIE SECURITY)

CISCO CERTIFIED INTERNETWORK EXPERT WIRELESS (CCIE WIRELESS)

CCIE Security Self Paced Written Exam #350-018

CCIE Wireless Self Paced Written Exam #350-050

CCIESEC CCIE Security Lab preparation 5 Days • Lab Exam

These Workshops are part of Ciscos 360 Learning programme. This programme is a blended learning curricullum, packages are available covering both the ILT and E-Learning components.

CCIE Wireless Lab Exam

SPEDGE

MSPQS Maintaining Cisco Service Providers M Quality of Service 3 Days • Exam #642-785

CISCO CERTIFIED INTERNETWORK CISCO CERTIFIED INTERNETWORK EXPERT SERVICE PROVIDER EXPERT SERVICE PROVIDER (CCIE SERVICE PROVIDER) OP PERA ATIONS (CCIE SP OPERATIONS) OPERA ATIONS) OPERATIONS CIERSEL Cisco Certified Internetwork Expert Service Provider Bootcamp 5 Days • Multiple Exams Optical Exam #350-020 Cable Exam #350-021 DSL Exam #350-022 WAN Switching Exam #350-023 IP Telephony Exam #350-024 Dial Exam #350-025 Content NW Exam #350-026 Metro Ethernet Exam #350-027

CCIE SP Operations Self Paced Written Exam #350-060

CCIE SP Operations Lab Exam


47

Collaboration Solutions Creating Communities Of Practice And Communities Of Learners Innovative. Flexible. Dynamic. What is a Collaboration Architecture? A Collaboration Architecture is a framework that connects people, process and technology together. It involves getting the right information to the right people at the right time to make the right decision. Distance and time zones are no longer a barrier to doing business and building a good collaborative relationship. Advances in mobile technology are changing the way in which we work and communicate with customers, colleagues and suppliers. The effective use of collaboration tools has become vital to a business’s success, with social networks, audio and web conferences, team spaces, video, and chat being essential requirements in a business environment. Cisco’s unified workspace strategy is about bringing together the key solutions required to deliver a comprehensive, integrated architecture that addresses policy and secure on-boarding, mobile device management, and workspace productivity. Organisations need to consider how they: • Manage Risk and Increase Productivity – BYOD Solution • Enable Superior Collaboration Experiences – Jabber, Webex • Accelerate Flexibility and Innovation – VXI Solution Implementing a Collaborative Architecture and unified workspace strategy will improve business interactions, encourage innovation, accelerate decision making processes, and increase responsiveness to customers and the market. It is not only reliant upon the technology and applications but on significant investment in the skills and culture of the workforce.

IP Communications Video Solutions Mobile Applications Messaging Systems


Unified Communications

The foundation on which Cisco’s collaboration Architecture is built As workforces become increasingly mobile and dispersed, the ability for an organisation to survive and thrive becomes dependant on its ability to make the most of the massive technology advancements in communications over the network. The companies and people you work with may be located anywhere in the world, rarely getting the opportunity to meet in person. Cisco’s portfolio of collaboration solutions enables you to connect seamlessly. Certification as a Unified Communications professional provides the core skills required by engineers involved in maintaining the collaboration architecture that supports the ongoing interaction between your organisation and your customers, partners and suppliers.

Cisco Certified Network Associate Voice (CCNA Voice) The Cisco Certified Network Associate Voice (CCNA Voice) validates the associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialised job roles in voice such as voice technologies administrator, voice engineer and voice manager have been acquired. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control and voicemail solutions. Required Exam(s)


640-461 ICOMM

Introducing Cisco Voice and Unified Communications Administration (ICOMM)

Course Code:

Introducing Cisco Voice and Unified Communications Administration Target Audience: Engineers looking to gain the base skills required for supporting a voice enabled network. Overview: This five-day instructor led course teaches delegates how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Presence. This course provides the learners with the knowledge and skills required to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Presence.

ICOMM

Duration:

5 days

Objectives: •

Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows

•

Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence

•

Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

•

Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

•

Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

•

Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications

•

Describe how to maintain a Cisco Unified Communications solution

Prerequisites: •


Exam: •



49

Cisco Certified Network Professional for Voice Certification (CCNP Voice) Cisco Certified Network Professional (CCNP) Voice validates advanced knowledge and skills required to integrate voice solutions into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable and manageable. The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified CallManager), Quality of Service (QoS), gateways, gatekeepers, IP phones, voice applications and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.

Required Exam(s)


642-437 CVOICE

Implementing Cisco Voice Communications and QoS (CVOICE)

642-447 CIPT1

Implementing Cisco Unified Communication Manager, Part 1 (CIPT1)

642-457 CIPT2

Implementing Cisco Unified Communication Manager, Part 2 (CIPT2)

642-427 TVOICE

Toubleshooting Cisco Unified Communications (TVOICE)

642-467 CAPPS

Integrating Cisco Unified Communication Applications (CAPPS)

Course Code:

Implementing Cisco Voice Communications and QoS Target Audience:

CVOICE

Duration:

5 days

Objectives: •

Explain what a voice gateway is, how it works and describe its usage, components and features

•

Describe the characteristics and configuration elements of VoIP call legs

Overview:

•

Describe how to implement IP phones using Cisco Unified Communications Manager Express

This course will provide delegates with knowledge of voice gateways, the characteristics of VoIP call legs, dial plans and their implementation, plus the basic implementation of IP phones in a Cisco Unified Communications Manager Express environment, as well as essential information about gatekeepers and Cisco Unified Border Element.

•

Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway

•

Explain what gatekeepers and Cisco Unified Border Elements are, how they work and what features they support

•

Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network

Engineers looking to broaden their knowledge of voice over IP and understand the complexities of Quality of Service.

Voice-related QoS mechanisms required in a Cisco Unified Communications network are also incorporated into this class.

Prerequisites: •

Obtained CCNA Voice Certification, ICND1 and ICND2 or CCNABC plus ICOMM

Exam: •



Implementing Cisco Unified Communications Manager Part 1 Target Audience: The primary audience for this course is Network administrators, Network Engineers and CCNP Voice candidates. Overview: This course prepares delegates for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager which is the call routing and signaling component for the Cisco Unified Communications solution. Delegates will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Cisco IP Phone Services, Cisco Unified Communications Manager native presence and Cisco Unified Mobility.

Course Code:

CIPT1

Duration:

5 days

Objectives: •

Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options and how to install or upgrade

•

Perform Cisco Unified Communications Manager initial configuration and user management

•

Configure Cisco Unified Communications Manager to support on-cluster calling

•

Implement PSTN access in Cisco Unified Communications Manager and build a dial plan in a single-site Cisco Unified Communications Manager deployment

•

Implement Cisco Unified Communications Manager media resources

•

Implement Cisco Unified Communications Manager features and applications

Prerequisites: •


•

Attendance of CVOICE.

Exam: •


Implementing Cisco Unified Communications Manager Part 2 Target Audience: The primary audience for this course is Network administrators, network engineers and CCNP Voice candidates.

Delegates will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. Delegates will also enable Call Admission Control (CAC) including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR).

CIPT2

Duration:

5 days

Objectives: •

Describe multisite deployment issues and solutions, and describe and configure required dial plan elements

•

Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback and Cisco Unified Communications Manager Express in Cisco Unified SRST mode

•

Implement bandwidth management and CAC to prevent oversubscription of the IP WAN

•

Implement Device Mobility and Cisco Extension Mobility

•

Describe and implement CCD deployments.

Overview: This course follows on from Implementing Cisco Unified Communications Manager, Part1 (CIPT1) and prepares delegates for implementing a Cisco Unified Communications solution in a multisite environment. It covers globalised call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST) and mobility features such as Cisco Device Mobility and Cisco Extension Mobility.

Course Code:

Prerequisites: •


•

Attendance of CVOICE and CIPT1

Exam: •



51

Course Code:

Troubleshooting Cisco Unified Communications Target Audience: The primary audience for this course is Network administrators, network engineers and CCNP Voice candidates. Overview: This course provides delegates with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

TVOICE

Duration:

5 days

Objectives: •

Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions

•

Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager

•

Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown

•

Solve the common issues of an SAF-enabled network and CCD

•

Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications

•

Troubleshoot voice quality issues and issues that are related to media resources

Prerequisites: •


•

Attendance of CVOICE and CIPT1 and CIPT2

Exam: •


Integrating Cisco Unified Communications Applications Target Audience:

Course Code:

CAPPS

Duration:

5 days

Objectives: •

Describe voice-mail integration options and requirements

•

Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment

Overview:

•

This course provides delegates with an understanding of the integration options of Cisco Unified Presence, Cisco Unity Express and Cisco Unity Connection.

Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment

•

Implement voice-mail networking using VPIM

•

Implement Cisco Unified Presence and Cisco Unified Personal Communicator

The primary audience for this course is Network administrators, network engineers and CCNP Voice candidates.

It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Prerequisites: •


•

Attendance of CIPT1 is recommended

Exam: •



Cisco Certified Internetworking Expert in Voice (CCIE Voice)

Collaboration and communications are among the fastest changing technologies and successful certification candidates will be at the forefront of enabling companies accelerate business processes, increase productivity and speed innovation. Certified CCIE Voice experts are capable of building and configuring complex end-to-end telephony networks, troubleshooting and resolving VoIP-related problems and ensuring quality of service using in-depth understanding of Layer 2 and 3 network infrastructure. Certification is achieved by passing two exams: • The CCIE Voice written exam (#350-030) has 100 multiple-choice questions and is two hours in duration. The exam will include topics such as Cisco Unified Communications Manager, Cisco CallManager Express, Cisco Unity Connection, Cisco Unity Express, Cisco Presence and Messaging, Cisco Contact Center Express and Integrated Contract Distribution. • The CCIE Voice lab exam is an eight-hour, hands-on exam which requires you to configure a Cisco enterprise voice solution over an IP network. Although basic network connectivity is provided, you will be responsible for configuring the pre-installed applications to satisfy the requirements of the lab and to troubleshoot important parameters of a voice network, such as quality of service, VLANs, gateways and gatekeepers.

Recommended Prerequisites: All participants are expected to have attained a CCNP in Voice and have between 3 and 5 years Voice experience. Participants in this programme can mix and match the components to suit their individual needs however it is strongly recommended that all delegates attend the two Advanced Workshops.

CIEV1 - Cisco 360 Learning Programme for CCIE Voice Advanced Workshop 1

5 days

CIEV2 - Cisco 360 Learning Programme for CCIE Voice Advanced Workshop 1

5 days

Cisco 360 CCIE Voice Advanced Workshop 1 teaches students how

Cisco 360 CCIE Voice Advanced Workshop 2 teaches students

to use an expert-level problem-solving process, including options

how to use an expert-level problem-solving process, including

analysis, to support complex Cisco Unified Communications

options analysis, to support complex Cisco Unified Communications

technologies and topologies. This course is approximately 60%

technologies and topologies. The course allows students to refine

hands-on labs with the remaining 40% consisting of theory,

their end-to-end test-taking strategies and methods by applying

including two 8-hour Performance Assessment Labs.

these strategies and methods to four 8-hour Performance

Delegates must bring their own laptops as the courseware will be provided electronically.

Assessment labs over five consecutive days. This approach helps to refine both time and stress-management techniques. Delegates must bring their own laptops as the courseware will be provided electronically by Cisco.


53

Cisco Qualified Specialists Cisco Qualified Specialists – Collaboration The Cisco Collaboration portfolio of certifications validate proficiency in designing, implementing and supporting multiservice voice and multimedia network solutions. These certification programmes are practical, relevant, job-ready certifications aligned closely with the specific tasks expected of Voice network professionals. These job roles include Voice Architects, Voice Networking Engineers and Voice Analysts. The curriculum emphasises the real-world best practices of Voice and Unified Communications professionals. Having certified and trained personnel to design, implement and support voice networks is critical to the success of a business. This is especially true for IT departments that are focusing on better utilisation of their network communication assets.

Cisco IP Telephony Design Specialist Cisco IP Telephony Design Specialist Cisco Certified Design Associate (CCDA) Required Exam(s)


642-415 UCAD

Cisco Unified Communications Architecture and Design (UCAD)

650-251 LCSAUC

Cisco Lifecycle Services for Advanced Unified Communications

642-642 QoS

Implementing Cisco Quality of Service (QoS)

Cisco Unity Design Specialist Cisco Unity Design Specialist Valid CCNA certification or any CCIE certification can act as a pre-requisite Required Exam(s) 642-072 CUDN

Recommended Training Cisco Unity Design and Networking (CUDN) Unified Communication Systems Engineer (UCSE)


Cisco Unity Support Specialist Cisco Unity Support Specialist Valid CCNA certification or any CCIE certification can act as a pre-requisite Required Exam(s)


642-263 IUC

Implementing Cisco Unity Connection (IUC)

Cisco Unified Presence Specialist Cisco Unity Presence Specialist There are no Prerequisites: for this certification Required Exam(s)


642-181 PRSDI

Cisco Unified Presence Design and Implementation (PRSDI)

Cisco IP Contact Center Express Specialist Cisco IP Contact Center Express Specialist There are no Prerequisites: for this certification Required Exam(s)


642-165 UCCX

Deploying Cisco Unified Contact Center Express (UCCXD)

Cisco Meeting Place Design Specialist Meeting Place Design Specialist Prerequisite There are no Prerequisites: for this certification Required Exam(s)


642-272 DMPS

Designing Cisco Unified Meeting Place Solutions (DMPS)

Cisco Meeting Place Support Specialist Meeting Place Design Support Prerequisite There are no Prerequisites: for this certification Required Exam(s)


642-274 IMPS

Implementing Meeting Place Solutions (IMPS)


55

Cisco TelePresence Certifications Cisco TelePresence Video Authorised Technology Provider Programme

Cisco’s TelePresence training portfolio can be split into two very distinct accreditation requirements:

These programmes are designed to enable Channel Partners provide the industry’s most comprehensive and interoperable Cisco TelePresence Video portfolio, enabling partners to take advantage of the tremendous market opportunities ahead—not only in the TelePresence space, but also in the overall collaboration market.

Cisco’s TelePresence Video ATP Programme – An invitation only

The TelePresence Video ATP programmes are multi-level invitation-only programmes that align with the depth and breadth of the partner’s business strategy.

All partners invited to participate in the ATP–Cisco TelePresence Programme will have exactly 180 days from invite to complete the Programme requirements. After 180 days all ATP Programme invites will expire and partners will have to be re-invited into the programme to complete all programme requirements.

The Express level is designed for partners who possess deep knowledge of Cisco TelePresence video endpoints and targeted infrastructure and who typically differentiate themselves based on their breadth of unique AV integration skills.

•

The Advanced level will include partners who have deep and broad knowledge of video with more capabilities in Cisco TelePresence video endpoints, along with the full breadth of infrastructure solutions and managed video conferencing services.

•

•

The Advanced Plus level is an extension of the Advanced level that builds upon the partner’s knowledge of Cisco TelePresence video and extends their offering to sell and support the single-screen Cisco TelePresence System solutions that are based upon the Cisco Unified Communications Manager platform and TelePresence Interoperability Protocol. The Master level is designed for partners who possess deep and broad knowledge of video, have attained the Cisco Advanced Unified Communications Specialisation, and support the entire portfolio of Cisco TelePresence immersive video endpoints, single and triple screen, via infrastructure solutions and architecture capabilities.

The goal of the Cisco TelePresence Video ATP Programmes is to develop a global value-added reseller (VAR)/systems integrator channel focused on bringing Cisco TelePresence Video products and solutions to customers, using highly skilled partners with experience in the video and collaboration market. The Cisco TelePresence Video ATP Programmes will enable selected channel partners to market, sell and deploy the industry’s most comprehensive and interoperable TelePresence portfolio and an integrated architecture solution, as well as provide ongoing support to their customers. Cisco TelePresence Video ATP Partners are focused on providing a new way of working in which everyone, everywhere can be more productive through face-to-face collaboration with Cisco TelePresence Video solutions. Global Knowledge is uniquely positioned to provide the training required to meet not just the TelePresence specific training, but the wider unified communications training required at the more advanced levels.

Cisco’s Career Certifications The curriculum emphasises the real-world best practices of video professionals. Having certified and trained personnel to design, implement, and support video networks is critical to the success of businesses. Cisco Video solutions deliver true productivity across remote and virtual teams. Regardless of whether you’re an ATP Channel Partner or a consumer implementing Cisco’s TelePresence solution, Global Knowledge can provide the courses to fit your individual training needs.

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Data Center Improving productivity, enhancing business processes and accelerating change Protect. Optimise. Grow.

What is a Data Center Architecture? The ultimate goal is a flexible infrastructure that can incorporate ongoing improvements in computer, storage, networking and application technologies. Using consolidation and virtualisation technologies, data center solutions enable IT organisations to turn computing and storage resources from single systems into a “servicecentric” shared pool of resources consisting of standardised components that can be aggregated, tiered, provisioned and accessed through a dynamic intelligent network. »» »» »» »» »»

Optimised use of space, power and cooling Reduce energy costs Improve productivity through enhanced application and data availability Improved operational efficiencies and cost savings through standardisation and asset consolidation Increase asset utilisation

Energy Efficiency

Infrastructure Consolidation

Workforce Productivity

Energy Efficiency Workforce Productivity

Business Continuity

Business Continuity Infrastructure Consolidation


57

Data Center and Virtualisation Unlike the other technologies, Data Center does not yet have its own standalone Career Certifications, although there are a number of Cisco Qualified Specialists certifications relating to Data Center. So it is of benefit to consider what Cisco’s Data Center offering consists of:

Integrated Solutions Unified Fabric

Unified Computing

Unified Management Open

Resilient

Flexible

Secure

Scalable

Integrated

Cisco's Unified Data Center comprises the following components: • Unified Fabric The network infrastructure and integrated network services provide high-speed connectivity, high-availability, security and quality of experience for data center applications. • Unified Computing The system-level computing infrastructure integrates computing, access networking, storage networking and management of these components into a scalable framework for physical or virtualised applications. • Unified Management This automation and lifecycle management framework simplifies deployment and operations within the data center. • Integrated Solutions Cisco Unified Data Center supports the Cisco Hosted Collaboration solutions. Open standards and APIs allow for integration and management of hardware and software solutions from ecosystem partners, providing data center flexibility. • Data Center Services In addition to a full range of data center product lifecycle services, Cisco and its authorised Channel Partners offer expert assistance with Data Center Optimisation, IT Infrastructure Planning and Deployment, Strategic IT and Architecture Services and Technical Support and Operations Management.

Cisco's Unique Value Cisco's data center architecture offers more than just converged infrastructure. It provides: • Innovative technologies for networking fabric, computing stack, service and cloud management, video and hosted collaboration solutions • Flexible architecture that will support legacy data center components, as well as delivery of IT-as-a-service and cloud services • A broad range of storage, virtualisation, application and management alliance partners • A system built from the ground up to deploy and manage data centers that comprise physical, virtual and cloud resources • A cost-effective data center infrastructure


The Cisco Unified Computing System (UCS)

The Cisco Unified Computing System (UCS) combines high-performance servers, high-speed networking, storage access and virtualisation into an integrated, smart infrastructure. Automatically configured through unified, model-based management, the Cisco UCS simplifies deployment of enterprise applications running in bare-metal or virtualised environments. Cisco UCS greatly enhances flexibility and reduces the total cost of ownership. The functionality of Cisco’s UCS portfolio is rapidly evolving, and Global Knowledge has invested significantly in Data Center Lab facilities to ensure we can continually update our offering to include the latest features of this portfolio. The Global Knowledge UCS portfolio consists of the following courses:

Course Code:

Data Center Unified Computing Design Target Audience: This course is intended for anyone involved in the design and implementation of a Cisco UCS deployment and for Cisco Channel Partners looking to obtain Data Center Accreditation. Overview: The Cisco Data Center Unified Computing Design course has been designed to provide engineers with the knowledge to choose and design scalable, reliable, and intelligent data center unified computing and virtualisation solutions. These solutions are based on the Cisco data center product portfolio with a Cisco Unified Computing System (UCS) as a centerpiece integrated with contemporary server virtualisation solutions (such as VMware vSphere, Microsoft Hyper-V R2, Citrix and VXI) and operating systems (such as Microsoft Windows and Linux).

DCUCD

Duration:

5 days

Objectives: •

Evaluate the Cisco Unified Computing System solution design process in regards to the contemporary data center challenges, the Cisco Data Center Business Advantage architectural framework, and components

•

Use the reconnaissance and analysis tools to assess computing solution performance characteristics and requirements

•

Describe the hardware components of the Cisco Unified Computing System and select proper hardware for a given set of requirements

•

Describe the basic server deployment model of the Cisco Unified Computing System

•

Propose a Cisco Unified Computing System solution management design for a given environment

•

Describe the advanced Cisco UCS server deployment model

•

Calculate the ROI and TCO for the solution by using the Cisco UCS ROI tool

•

Design a migration plan for an existing implementation to a Cisco Unified Computing System solution

Prerequisites: •

DESGN, DCUFD, DCSNS attendance is recommended

Exam: •



59

Course Code:

Data Center Unified Computing Implementation

DCUCI

Duration:

5 days

Target Audience:

•

Configure Cisco UCS B-Series blade servers with Cisco UCS Manager

This course is intended for experienced Cisco Server Administrators, Network and/or Systems Engineers involved in the deployment of Cisco Unified Computing System Solutions and for Channel Partners looking for Data Center Accreditation.

•

Configure Cisco UCS C-Series blade servers with Cisco IMC

•

Explain the connectivity requirements for the Cisco UCS platform

•

Configure server profiles to allocate physical resources

•

Configure maintenance tasks

•

Configure high availability at the LAN, SAN and server NIC level

•

Identify common deployment scenarios for Cisco Unified Computing System

•

Troubleshoot common LAN and SAN connectivity issues

•

Troubleshoot service profile issues

•

Configure Cisco Nexus 1000V in a VMware vSphere 4.1 environment

•

Configure Cisco UCS Manager to support VMware PTS

•

Configure Cisco UCS Manager to support VMware DirectPath I/O

Overview: This five-day hands-on course focuses on the deployment and operation of a Cisco Unified Computing System. Delegates will learn how to configure and manage Cisco UCS servers with consolidated I/O networking for LAN and SAN connectivity, how to virtualise server properties to enable simple and rapid mobility of server operating system images between physical servers. Hands-on labs enable delegates to gain experience in configuring fault tolerance, implementing a multi-tenant management model, backing up and restoring system configurations, and how to make the most of the monitoring and troubleshooting tools built into Cisco UCS Manager. Objectives:

Prerequisites:

•

•

CCNA Certification recommended

•

Understanding of LAN , SAN and Server Virtualisation concepts

Explain how Cisco Unified Computing System addresses key management challenges in data center server environments

•

Describe the Cisco UCS B-Series and C-Series system architectures, hardware components, and fieldinstallable options

•

Explain how to connect to and manage Cisco Unified Computing System components

Exam: •


Data Center Unified Computing System Troubleshooting Target Audience: This course is designed for UCS engineers responsible for troubleshooting UCS solutions. Overview: This is a 4-day hands-on course which focuses entirely on the knowledge and skills required to troubleshoot Level 2 UCS, N1k and C-series integration issues.

Course Code:

DCUCTS

4 days

Objectives: •

Recognise and resolve UCS system failures using the correct tools to identify the cause of a UCS system failure

•

Identify tools and procedures used to isolate, identify and resolve Nexus 1000V operational failures

Prerequisites: •

CCNA Certification and DCUCI attendance recommended

Exam: •


Duration:

No related exam at present

Course Code:

Data Center Unified Computing System C-Series Troubleshooting Target Audience: This course is designed for UCS engineers responsible for addressing and correcting Level 1 and 2 UCS C-Series Standalone Server issues. Overview: This course is designed to prepare engineers with the knowledge and hands-on experience to troubleshoot Level 1 and 2 standalone UCS C-Series integration issues. Delegates will gain hands-on experience with proper configuration procedures and will become familiar with common troubleshooting scenarios and recommended solutions.

DCUCSCTS •

Configure Firmware updates

•

Troubleshoot LAN and SAN Connectivity

•

Troubleshoot OS Device Driver Problems

•

Execute CIMC and BIOS Password Recovery

•

Troubleshoot Management Access, IPMI, SOL, LOM and Cisco Card Mode

Prerequisites: •


Exam: No related exam at present

UCSTSBC - UCS Troubleshooting Boot Camp

This course is designed for UCS Engineers responsible for troubleshooting UCS solutions. Overview: This course is a combination of the Cisco UCS B-Series and C-series troubleshooting courses. In this course, you will prepare to implement and maintain Cisco Unified Computing System hardware. You will learn to identify and configure the features available with Cisco UCS B-Series and C-series products. You will also cover the relevant features added by Cisco UCS code version 2.0.You will receive an overview of the new hardware available with this release, namely the Cisco 6248 Fabric Interconnects, 2208 IOMs and 1208 VICs. You will gain the knowledge and hands-on experience to properly install, configure and troubleshoot UCS B-Series servers in conjunction with UCS C-Series servers operating in standalone mode.

2 days

Objectives:

•

Target Audience:

Duration:

Course Code:

Duration:

UCSTSBC

2 days

Objectives: •

Initial setup, configuration, and connectivity to ensure proper Cisco Integrated Management Controller (CIMC) operation

•

UCS Series troubleshooting methodology and common configuration challenges

•

CIMC utilities that enable performance validation and facilitate data gathering activities for troubleshooting purposes

•

Download firmware updates by using Host Upgrade Utility (HUU)

•

Perform server BIOS updates with various methods

•

Recover a UCS Series server using a USB Recovery Module

•

Troubleshoot issues and recommended solutions for the UCS Series P81E VIC

•

Execute the password recovery process for UCS Series server CIMC and BIOS passwords

•

Configure the UCS C-Series Intelligent Peripheral Management Interface (IPMI) for management access

Prerequisites: •


e to g e led siv w clu no Ex al K ob Gl

Exam: •



61

Cisco Data Center Unified Computing for Operators and Administrators Target Audience: This course is intended for Cisco Server Administrators and/or Operators involved in the management of Cisco Unified Computing System Solutions. This course does not meet the requirements for Channel Partners looking for accreditation for the Cisco DC Architecture Specialisation. Overview: During this two day course delegates will learn how to manage Cisco UCS-servers with a consolidated I/O network for LAN and SAN connectivitity and gain experience in backing up and restoring system configurations. The Cisco UCS manager has a number of monitoring and troubleshooting tools and these will be covered to ensure delegates can make the most of these in built tools.

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Global Knowledge Training Blog Visit the Global Knowledge Training Blog, your source for information on technical, professional & leadership training. Read interesting blog articles about the latest technologies and developments and interact with the international experts from Global Knowledge and our partners. Visit www.globalknowledgeblog.com


Course Code:

UCSOA

Duration:

2 days

Objectives: •

Describe the Ciscc UCS system Architecture

•

Identify UCS hardware components and options

•

Perform the key operational tasks required to manage a Cisco Unified Computing System

•

Describe the Cisco UCS Manager

•

Perform System upgrades

•

Back up and restore system configurations

•

Monitor system events and use the built in troubleshooting tools

Prerequisites: •

Valid CCNA Certification or similar knowledge and experience

•

Familiarity with SAN Concepts and Cisco MDS 9000 switches (ICSNS recommended)

•

Knowledge of VMware ESX and Virtual Center

Exam: •


Mobile Apps Our mobile learning apps enable you to practice and enhance your skills; and prepare for certification exams. Available for iPhone, iPod and iPad, these easy-to-use apps provide an accessible, fun and effective learning environment to supplement your skills and certification prep training. All Global Knowledge apps are available in the App Store. Visit www.globalknowledge.net/mobileapps

Switching in the Data Center (Nexus and CAT6K) Next-generation virtualised data centers need a network infrastructure that delivers the full potential of technologies such as server virtualisation and unified fabric. Cisco’s portfolio of Nexus Switches provides that infrastructure, simplifying the data center network by converging LANs and SANs. The training portfolio covering the Nexus product set is consistently being updated to ensure the offerings remain current and relevant to the engineers attending. Global Knowledge has its own labs enabling us to refresh as new enhancements are released. The following courses are a core component of our Data Center schedule and are run on regular basis. You can choose to attend one of our public scheduled courses or work with our skilled trainers to devise a course tailored to your individual business needs.

Course Code:

Designing Cisco Data Center Unified Fabric Target Audience: This course is designed for Network designers and architects, data center network administrators, and system engineers involved in the design and implementation of a Data Center. This course is also required for Channel Partners looking to achieve Cisco Data Center accreditation.

DCUFD

Duration:

5 days

Objectives: •

Describe the data center network architecture design basics, challenges and environmental requirements

•

Describe the Cisco data center network equipment

•

Explain virtualisation principles used in data center networks

•

Explain server virtualisation concepts

Overview:

•

Design data center services and security

This 5 day course focuses on the knowledge and skills required to design a data center network architecture using Cisco's high-end switching portfolio, architectural components of Cisco Nexus and Cisco Catalyst switching lines, Cisco IOS and NX-OS software architecture, either as an Ethernet-only data center, or as a data center using unified fabric.

•

List data center standards, trends and sizing guidelines

Features of these data center class platforms ranging from continuous operation, resiliency, and virtualisation to power efficiency and management are also reviewed.

Prerequisites: •

Cisco CCDA Certification, DESGN recommended

Exam: •


There are a number of service modules and line cards available for the Cisco Catalyst 6500 Series Switches and Cisco ASA 5500 Adaptive Security Appliances and whilst it is not possible to cover all of these in depth, the Cisco Application Networking Services (ANS) portfolio, including ACE module and ACE appliance are covered.


63

Course Code:

Implementing Cisco Data Center Unified Fabric Target Audience: The primary audience for this course is engineers involved in the selling, implementation and maintenance of the Cisco Nexus products in the Data Center. This course is also required for Channel Partners looking to achieve Data Center accreditation. Overview: This is a 5-day hands-on course designed for those delegates involved in the installation and implementation of the Cisco Nexus 7000, Nexus 5000 Switches and the Cisco Nexus 2000 Fabric Extender. The course covers the key components and procedures needed to install, configure, manage, and troubleshoot the Cisco Nexus 7000 and 5000 Switches in the network and SAN environment. Objectives:

DCUFI

Duration:

5 days

•

Evaluate and configure the Connectivity Management Processor on the Cisco Nexus 7000 Switch and identify the management options available

•

Evaluate the service-level and network-level high availability of the Cisco Nexus switches and how to use the Cisco IOS In-Service Software Upgrade feature

•

Discuss the Fibre Channel protocol including Fibre Channel addressing, flow control and zoning

•

Translate a given design into an implementation plan for configuring Fibre Channel over Ethernet on the Cisco Nexus switch

•

Understand the processes, tools, and resources for troubleshooting the data center infrastructure, interconnectivity and operations

Prerequisites: •

Good understanding of networking protocols, CCNA Certification recommended, ICND1 and ICND2 or CCNABC

•

Good understanding of the Fibre Channel protocol and the SAN environment, attendance of a Fibre Channel protocol and SAN class, ICSNS or equivalent experience recommended

•

Identify the Cisco Nexus product family, specifically the Cisco Nexus 7000 Switch chassis and components, the Cisco Nexus 5000 Switch and the Cisco Nexus 2000 Fabric Extender

•

Install the Cisco Nexus products in a Cisco Data Center Business Advantage environment

Exam:

•

Identify how to plan and implement virtual device contexts into a solution

•

•

Evaluate the security features available on the Cisco Nexus 7000 Switch to identify which features should be implemented into a solution


The DCUFI class is ideal for engineers supporting an infrastructure containing both the Nexus 5K and Nexus 7K, however there are courses available for those engineers requiring a more detailed look at an individual product.

Course Code:

Implementing the Cisco Nexus 1000v Target Audience: Network, systems, and consulting systems engineers, as well as server administrators Network designers, administrators, and managers involved in the mangement, configuration and deployment of the Cisco Nexus 1000v Switch.

DCNX1K •

Describe the features of the Cisco Nexus 1000V Series Switch and Cisco Nexus 1010 Virtual Services Appliance, and explain how these products are integrated into the Cisco virtual architecture

•

Describe how to configure the key features of the Cisco Nexus 1000V Series and discuss how these features are used in the data center virtual infrastructure design

Prerequisites: •

Good understanding of networking protocols. ICND1 and ICND2 or CCNABC recommended

•

Good understanding of the VMware environment. VSICM recommended.

Exam: •


3 days

Objectives:

Overview: This 3-day course is designed for systems and field engineers who install and implement the Cisco Nexus 1000V Switch.The course covers the key components and procedures you need to know to install, configure, manage and troubleshoot the Cisco Nexus 1000V Switch.

Duration:


Course Code:

Implementing the Cisco Nexus 5000 and 2000 Target Audience: This course is designed for network engineers, systems engineers, consulting systems engineers, technical solutions architects and Cisco integrators and partners who sell, implement and maintain Cisco Nexus 5000 products in the Data Center. Overview: This course is specifically designed for engineers involved in the implementation, installation and maintenance of a Cisco Nexus 5000 Switch. The course provides the key components and procedures needed to install, configure, manage and troubleshoot the Cisco Nexus 5000 Series Switch in the network and SAN environment.

DCNX5K

Duration:

5 days

Objectives: •

Configure network features on Cisco Nexus 5000 Series Switches for LAN operation

•

Configure Cisco Nexus 2000 Series Fabric Extenders for operation with the parent Cisco Nexus 5000 Series Switch

•

Configure Ethernet port channels and virtual port channels (vPC) on Cisco Nexus 5000 Series Switches

•

Configure Cisco Nexus 5000 Series Switches to support the FCoE protocol

•

Configure Cisco Nexus 5000 Series Switches for connection to the SAN

•

Configure system management features on Cisco Nexus 5000 Series Switches

•

Understand and implement a structured troubleshooting process for the Cisco Nexus 5000

Prerequisites: •

Good understanding of networking protocols. ICND1 and ICND2 or CCNABC recommended.

•

Good understanding of the Fibre Channel protocol and the SAN, environment ICSNS recommended.

Exam: •


Course Code:

Implementing the Cisco Nexus 7000 Target Audience: Network Engineers involved in the installation and maintenance of Nexus 7000 switches.

DCNX7K

This course covers the key components and procedures you need to know to install, configure, manage and troubleshoot the Cisco Nexus 7000 Switch platform.

5 days

Objectives: •

Identify the chassis and components of the Cisco Nexus 7000 Switch

•

Identify which management tools are available for the Cisco Nexus 7000 Switch and configure the relevant management tool

•

Configure the Cisco Nexus 7000 Switch functions and features

•

Configure the Cisco Nexus 7000 Switch security and quality of service features

•

Troubleshoot key features of the Cisco Nexus 7000 Switch

Overview: This course is a 5-day ILT training programme designed for systems and field engineers who install and implement the Cisco Nexus 7000 Switch.

Duration:

Prerequisites: •

Good understanding of networking routing and switching protocols is recommended. CCNA certification plus ROUTE and SWITCH recommended.

Exam: •



65

Course Code:

Data Center Networking Infrastructure 1 Target Audience:

DCN1-BC

Duration:

3 days

Objectives: •

Identify the Catalyst 6500, 4900 and Blade Switch hardware options

•

Describe Data Center network architecture

•

Configure Catalyst 6500 advanced features, including Virtual Switch Services (VSS)

•

Implement firewall services using the Catalyst 6500 Firewall Services Module (FWSM)

Overview:

•

Configure and use the Catalyst 6500 Network Analysis Module (NAM) to monitor network traffic

This is an intensive hands-on training course that condenses the standard 5-day DCNI-1 course into 3 days. This course is designed to help you prepare for the Cisco DCNI-1 Channel Partner Specialisation exam with minimal time investment.

•

Deploy Catalyst 6500 high availability features, including supervisor redundancy

This course is focused on the Catlyst 6500 platform and incorporates a wide range of advanced features. Topics covered include Virtual Switch Services (VSS), IOS Software Modularity, advanced QoS, the Embedded Event Manager (EEM) and other automated diagnostics tools.

•

This course is designed for Network Field Engineers who are either preparing to take the DCNI-1 exam or are already capable of implementing and optimising basic Layer 2 and Layer 3 services using Cisco IOS and the Cisco Catalyst switching platform and who wish to maximise the capability of the Catalyst 6500.

Prerequisites: CCNP or CCIE R&S or CCIE Service Provider

Exam: •


You will also learn how to deploy integrated security and network management services with the Catalyst 6500 Series Firewall Services Module (FWSM) and Network Analysis Module (NAM). Lastly, you will learn how to configure the Catalyst 6500 and 4900 for high availability.

Course Code:

Implementing Cisco Catalyst 6500 Series Switches Target Audience: Anyone involved in the installation and maintenance of a Cat6K. Overview: The Catalyst 6500 Switch has been a core component of a Cisco network for many years and this course has been specifically designed for system and field engineers, consulting system engineers, technical solutions architects,Cisco integrators and Cisco Partners who install and implement the Cisco Catalyst 6500 Series Switches. The course covers the key components and procedures that are needed to install, configure, manage, and troubleshoot the Cisco Catalyst 6500 Series Switches in the network environment.

RSCAT6K

3 days

Objectives: •

Recognise the Cisco Catalyst 6500 Series Switches product family, chassis and components

•

Plan and implement virtual switch services into a solution, given a specific requirement.

•

Evaluate the security features that are available on the Cisco Catalyst 6500 Series Switches to identify which features should be implemented in to a solution

•

Evaluate the service-level and network-level high availability of the Cisco Catalyst 6500 Series Switches and how to use the Cisco IOS In-Service Software Upgrade feature

•

Understand the processes, tools, and resources for troubleshooting the network infrastructure, interconnectivity and operations

Prerequisites: •

CCNA level knowledge is recommended, ICND1 and ICND2 or CCNABC

Exam: •


Duration:

No relevant exam

Application Networking Services (ANS) Cisco Application Networking Services (ANS) provides a comprehensive set of solutions that meets the core application challenges related to the network. You can maximize application availability across all places in the network with ANS, helping to ensure that application streams, servers, networks and data center access are always available and rapidly adapt to failure modes. There are a number of courses from Cisco that focus on their Data Center Application Services, however not all relate to a certification. The most popular of these courses is ACESM which covers the Cisco Application Control Engine Service Module.

Implementing the Application Control Engine Service Module

Course Code:

ACESM

Duration:

4 days

Target Audience:

•

Identify the Layer 7 processing options used to provide advanced application networking

This course is designed for systems engineers and network architects who need to design or deploy server load balancing solutions using the Cisco ACE Module.

•

Create new contexts and resource classes

•

Create class maps and server farms

•

Configure a Cisco ACE context to load-balance traffic flows

•

Configure a Cisco ACE context to monitor real servers

•

Implement fixups and inspection

•

Describe the Cisco ACE features that provide IP application security

•

Implement SSL termination

•

Configure network address translations

•

Describe the high availability features of the Cisco ACE Module

•

Configure a Cisco ACE context to perform a variety functions in an integrated environment

•

Troubleshoot common SLB configuration errors

Overview: This is a four-day, instructor-led, lecture and lab course that teaches learners how to design, deploy and optimise intelligent network services using the Cisco ACE Application Control Engine Module for Catalyst 6500 Switches. This course covers all of the key features of the Cisco ACE software, including resource virtualisation and management, server load balancing (Layer 2 to 4 and Layer 7), Secure Sockets Layer (SSL) termination and offload and security features like application-layer inspection and fixups. Objectives: •

Describe IP application delivery with the Cisco ACE Module

Prerequisites:

•

Describe the configuration tasks necessary to successfully deploy a Cisco ACE Module

•

A basic understanding of the TCP/IP protocol

•

Familiarity with HTTP and SSL protocols

•

Basic knowledge of the N-tier application architecture

•

Familiarity with server load balancing concepts

•

Describe the structure and function of the Modular Policy CLI statements used to configure ACE features

•

Describe the methods used to manage the Cisco ACE Module

•

Describe the capabilities the Cisco ACE Module uses to load balance IP-based applications

Exam: •

No relevant exam


67

Course Code:

Designing Cisco Data Center Application Services

DCASD

Duration:

5 days

Target Audience:

•

This course is intended for System Engineers and Network Architects responsible for the analysis and design of ACE based solutions.

Describe the capabilities and configuration of the Cisco ACE features used to provide load balancing of IPbased applications

•

Describe the health-monitoring capabilities of the Cisco ACE module

•


•

Describe the Cisco ACE support for SSL protocol processing

•

Describe a methodology used to design and configure multiple Cisco ACE features

•

Design a plan of migration from the CSM and CSS to the Cisco ACE Module and appliance

•

Describe the Cisco ACE 4710 Web Application and Optimisations and be able to deploy them

•

Describe Cisco GSS topology and successfully deploy the appliance

•

Describe the high availability capabilities of the Cisco ACE products

•

Describe the Wide Area Application Services features

•

Design a Comprehensive Data Center solution using the Cisco ACE and Cisco GSS

Overview: This course is focused on the how to design Cisco Data Center Application Services by deploying the Catalyst 6500 Application Control Engine (ACE) service module, the ACE Appliance and the Cisco Global Site Selector. All of the key features of the Cisco ACE family are covered, including virtualisation and role- based access control, server load balancing (Layers 3-4 and Layers 5-7), SSL termination and offload, security features including application-layer inspection; web application acceleration, and optimisation features. You will also learn how to design solutions which can maximise the Global Site Selector (GSS), incorporate Global Server Load Balancing (GSLB) and optimise the WAN using Wide Area Application Services (WAAS). Objectives: •

Describe Enterprise Application Architecture

Prerequisites:

•

Describe IP application delivery with the Cisco ACE module

•

CCNA, CCDA or equivalent knowledge

•

Familiarity with TCP/IP protocol suite

•

Describe the configuration tasks necessary to successfully deploy a Cisco ACE module

•

Knowledge of HTTP and SSL protocols

•

Describe the structure and function of the Modular Policy CLI statements used to configure Cisco ACE features

•

Basic understanding of N-tier application architecture

•

Basic understanding of server load balancing concepts

•

Describe the methods used to manage the Cisco ACE Module

Exam:

•

Describe the Cisco ACE features that provide IP application-based security

•



Course Code:

Implementing Cisco Data Center Application Services

DCASI

Duration:

5 days

Target Audience:

•

Describe and implement the Cisco ACE features that provide IP application-based security

This course is designed for Network Administrators and Field Engineers responsible for the implementation and troubleshooting of Cisco ACE-based solutions and for those Cisco Channel Partner engineers who are looking to achieve the Cisco Data Center Application Services Support Specialists certification.

•

Describe and implement the capabilities and configuration of the Cisco ACE features used to provide load balancing of IP-based applications

•

Describe and implement the health monitoring capabilities of the Cisco ACE module

•


Overview:

•

This is an instructor-led, lecture lab course that teaches you how to design, deploy, and optimise intelligent network services using the Cisco Application Control Engine (ACE) Appliance, Service Module v2.0 and Global Site Selector (GSS). This course covers implementation of all of the key Cisco ACE features, including virtualisation and role-based access control (RBAC), server load balancing (Layers 3 and 4 and Layers 5 to 7), Secure Sockets Layer (SSL) termination and offload, security features including application-layer inspection, web application acceleration and optimisation using the Cisco ACE Appliance. It also covers the Cisco ACE Global Site Selector (GSS) implementation of Global Server Load Balancing (GSLB).

Describe and implement the Cisco ACE support for SSL protocol processing

•

Implement the technology used to design and configure multiple Cisco ACE features

•

Design a plan of migration from the CSM and CSS to the Cisco ACE module and Appliance

•

Describe and implement the ACE 4710 Web Application and Optimisations

•

Describe and implement a GSS topology and successfully configure appliance.

•

Describe and implement the high availability capabilities of the Cisco ACE products

•

Identify the steps taken to troubleshooting application network services

Objectives:

Prerequisites:

•

Describe Enterprise Application Architecture

•

CCNA or equivalent knowledge

•

Describe IP Application Delivery with the Cisco ACE module

•

Familiarity with TCP/IP protocol suite

•

Knowledge of HTTP and SSL protocols

•

Basic understanding of n-tier application architecture

•

Basic understanding of server load balancing concepts

•

Describe the configuration tasks necessary to successfully deploy a Cisco ACE module

•

Describe the structure and function of the Modular Policy CLI statements used to configure Cisco ACE features

•

Describe and implement the methods used to manage the Cisco ACE module

Exam: •



69

Networking Storage (MDS Series) Since its introduction in 2002, the Cisco MDS 9000 family of switches have been built on central switching fabrics to ensure fair treatment of all storage traffic. This treatment aids consistent performance, regardless of whether traffic needs to be switched within a single line card or from one card to another. Traffic fairness, combined with the extreme high availability of the underlying MDS 9000 platform, provides the agility required by modern virtualised data centers and cloud computing. There are a number of courses available from Cisco that provides the training required to maximize the potential of Cisco’s MDS.

Course Code:

Designing Cisco Storage Networking Solutions Target Audience:

DCSNS

Explain how the MDS 9000 Series switches and directors can be used to design scalable, highly available and secure SAN fabrics; identify host and storage connectivity and performance requirements; and show how MDS 9000 Series switches and directors can be deployed in a variety of redundant and scalable topologies to meet customer requirements

•

Identify key requirements for business continuity and disaster recovery and design a SAN extension solution between data centers by using appropriate WAN interconnections and then improve performance and availability by using MDS 9000 Series features

•

Identify security vulnerabilities in a SAN environment and design a SAN that is based upon MDS 9000 Series switches and directors that provide added protection against unauthorised access and that provide protection for data in transit and at rest in a SAN environment

Overview:

This course includes hands-on labs to familiarise students with basic MDS 9000 configuration procedures and design workshops where students will learn to design multiprotocol enterprise SANs and SAN extension solutions based on NX-OS 4.2 and 5.0

Prerequisites: •

Basic understanding of data storage hardware components and protocols, including SCSI and Fibre Channel

•

Recommended: Storage Network Industry Association (SNIA) certification training

•

Basic understanding of IP networking concepts

•

CCNA certification is recommended. ICND1 and ICND2 or CCNABC

Objectives: •

Select the components, services, and features of the MDS 9000 Series platform that can be used to improve the availability, scalability, performance and manageability of the SAN and understand how to integrate with the Cisco Nexus 5000 Series and Cisco Unified Computing System components in a unified fabric

Exam: •


5 days

•

The course is designed for system architects involved in the design and deployment of a Cisco Storage Network, and Channel Partners looking to achieve Cisco Data Center accreditation.

This is a five-day course that provides learners with advanced skills in designing Cisco storage networks. Delegates will learn about the key features of the Cisco MDS 9000 platform and how to leverage these features to build highly available, extendible, intelligent SANs with connectivity to Cisco Nexus 5000 Series Switches and Cisco Unified Computing System in a unified fabric.

Duration:


Course Code:

Implementing Cisco Storage Networking Solutions Target Audience:

ICSNS

Duration:

5 days

Objectives: •

Identify the components, services and features of the MDS 9000 platform that can be used to improve the availability, scalability, performance and manageability of the SAN

Overview:

•

This is a 5-day course designed for systems and field engineers who implement storage networking solutions with the Cisco MDS 9000 platform.

Describe how to safely install the switch hardware and perform the initial software configuration process

•

Explain how to implement the logical topology that is specified by a SAN design, so that connectivity between end devices can be verified and traffic management features applied

This course covers the key concepts and procedures you need to know to install, configure, and manage the MDS 9000 platform to improve the availability, scalability, performance and manageability of the SAN.

•

Describe how to use FCIP to implement appropriate solutions for SAN extension

•

Use Cisco MDS 9000 Series Switch diagnostic tools to diagnose SAN problems and common configuration errors

This course is based on NX-OS 4.2 and 5.0.

Prerequisites:

This course is intended for Field Engineers and System Engineers who deploy and operate a Cisco SAN solution.

•

Basic understanding of data storage hardware components and protocols, including Small Computer Systems Interface (SCSI) and Fibre Channel

•

Basic understanding of IP networking concepts

•

CCNA certification is recommended, ICND1 and ICND2 or CCNABC.

Exam: •


Implementing Cisco Advanced Storage Networking Solutions Target Audience: This course is intended for Field and Systems Engineers involved in the deployment and operation of a Cisco SAN solution and for those channel partners looking to achieve their Data Center accreditation.

The course focuses on advanced storage networking topics for the Cisco Multilayer Director Switch (MDS) family, including building virtual SAN fabrics, building heterogeneous SAN fabrics, configuring management and security services, configuring Internet Small Computer Systems Interface (ISCSI) and advanced troubleshooting skills. A significant portion of the course is devoted to labs and troubleshooting. This course is based on NX-OS 4.2 and 5.0.

IASNS

Duration:

5 days

Objectives: •

Implement a SAN with multiple virtual fabrics using the full range of features and capabilities provided by the Cisco MDS platform, so that the SAN demonstrates high availability, scalability, performance and interoperability

•

Configure and use fabric management, performance management, and security services on the Cisco MDS platform so that the SAN can be effectively managed, tuned and secured

•

Diagnose and correct software configuration issues and inoperable hardware components, so that the problems are resolved with minimal disruption to the SAN environment

•

Identify and configure the appropriate ISCSI features to meet customer requirements

Overview: This is a five-day course that provides students with advanced skills in implementing and troubleshooting Cisco storage networks.

Course Code:

Prerequisites: • •

Duration: CCNA certification is recommended, ICND1 and ICND2 or CCNABC 5 days Attended ICSNS

Exam: •



71

This non-certification course has been designed specifically for engineers involved in the deployment of the Cisco MDS family of products. As a product course it is frequently updated to ensure the content remains relevant and covers the latest features and benefits of the MDS 9000 series of switches.

Course Code:

Implementing Cisco MDS Target Audience:

DCMDS

Duration:

5 days

Objectives: •

Identify the components, services, and features of the Cisco MDS 9000 Series switch platform that can be used to improve the availability, scalability, performance and manageability of the SAN

Overview:

•

This five-day course is designed to provide engineers with the knowledge and skills required to install, configure and manage the Cisco MDS 9000 Series switch platform.

Describe how to install and configure the Cisco MDS 9000 switch and perform the initial software configuration process

•

Explain how to implement the logical topology that is specified by a SAN design, so that connectivity between end devices can be verified

•

Describe the traffic management features associated with Intelligent Network Services for the Cisco MDS 9000 switches in order to configure basic traffic management services for the SAN

•

Describe how to configure Fibre Channel over Ethernet (FCoE), modules on Cisco MDS 9500 Series switches

•

Explain how to implement security so that management access is secure, and that only trusted devices are allowed to connect to the fabric.

•

Describe how to use FCIP to implement appropriate solutions for SAN extension solutions

Any individual involved in the deployment of the Cisco MDS 9000 Series switch platform.

Course topics include setting up the switch, configuring interfaces, virtual SANs (VSANs), domains, zones, PortChannels, management security, and Fibre Channel over IP (FCIP) tunnels. Delegates should be able to improve availability, scalability, performance and manageability of the SAN by the end of the course.

Prerequisites: •

Basic understanding of data storage hardware components and protocols, including SCSI and Fibre Channel.

•

Basic understanding of networking protocols, including Ethernet and IP, ICND1 and ICND2 or CCNABC recommended

Exam: •


There is currently no exam associated with this course

Cisco Qualified Specialists - Data Center The Cisco Certified Data Center Specialist certification programmes are practical, relevant, job-ready certifications aligned closely with the specific tasks expected of Data Center network professionals. The curriculum emphasises the real-world best practices of Data Center engineering. Having certified and trained personnel to design, implement and support modern Data Centers is critical to the success of the business. This is especially true for IT departments that are focusing their Data Center initiatives on better utilisation of their network assets.

Data Center Unified Computing Required Exam(s) DCUCD

Cisco Data Center Unified Computing Design Specialist

DCUCI

Cisco Data Center Unified Computing Support Specialist

Data Center Networking Infrastructure Required Exam(s) DCUFD

Cisco Data Center Networking Infrastructure Design Specialist

DCNI-1 + DCUFI

Cisco Data Center Networking Infrastructure Support Specialist

Data Center Application Services Required Exam(s) DCASD

Cisco Data Center Application Services Design Specialist

DCASI

Cisco Data Center Application Services Support Specialist

Data Center Storage Networking Required Exam(s) DCSNS

Cisco Data Center Storage Networking Design Specialist

ICSNS + IASNS

Cisco Data Center Storage Networking Support Specialist

More information on exam requirements can be found on Cisco's Learning Network.


73

Service Provider A service provider's agility and flexibility in service delivery are critical to its long-term success. Most large service providers need the flexibility to offer residential, business, mobile and wholesale services. Next Generation Networks (NGN) are being implemented globally as a means to radically change the cost base, agility and service capabilities of Service Providers: the key enabling technologies include IP, MPLS, ADSL, Metro-Ethernet, SIP and H.248. The Cisco IP Next-Generation Network (IP NGN) architecture provides the intelligent, secure and scalable infrastructure that serves as the foundation of the collaborative and consumer led network of the future. From this flexible and scalable base, service providers can build their unique business models, expand their service portfolios and transform themselves into providers of a network and service that enhances the way we live work and play.


Service Provider Expert Level Certification has been available for a number of years, but there has never been a comprehensive certification track dedicated to Service Providers. This is however changing and Cisco Systems' announcement of a path from Associate to Expert level, designed for professionals who need to manage, maintain and troubleshoot complex service provider IP NGN core network infrastructures, confirms that. These certifications were designed to develop a pipeline of qualified individuals with a deep Operations expertise for IP NGNs and to influence the changing job roles and requirements of the service provider industry. Service Providers are challenged to adapt and evolve their network operations expertise to address and manage IP NGNs by introducing these industry-leading Service Provider Operations certifications. Cisco have provided both a curriculum and a means of validating the expertise to meet those challenges.

CCNA SP Ops Certification Requirements Overview The Cisco CCNA SP Operations certification validates basic knowledge and skills (of a Tier1 support engineer) in a prescriptive troubleshooting environment within a carrier class IP NGN core network infrastructure. CCNA SP Operations curriculum includes incident (event), fault, configuration, change and performance management procedures, along with NMS and ticketing tools. Required Exam(s)


640-822 ICND1

Interconnecting Cisco Networking Devices Part 1 (ICND1) - Or existing CCNA

640-760 SSPO

Supporting Cisco Service Provider IP NGN Operations (SSPO)

Recertification The CCNA SP Operations certification is valid for three years. To recertify, pass any of the following; the SSPO exam, a CCNA Concentration exam (wireless, security, voice), the current CCDA exam, any 642 - XXX professional level or Cisco Specialist exam (excluding Sales Specialist exams), a current CCIE or CCDE written exam.

CCNP SP Ops Certification Requirements Overview The CCNP SP Operations certifications validates knowledge and skills required (of a Tier II or Tier III support engineer) to troubleshoot and maintain service provider IP NGN core (PE-PE and PE-CE) network infrastructures. With a CCNP SP Operations certification, a network professional demonstrates the knowledge and skills required to isolate network performance problems, implement proactive fault measures using operations management processes, frameworks, and network management systems. The CCNP SP Operations curriculum includes maintaining carrier class routing protocol environments, MPLS VPN and TE deployments, and QoS mechanisms using Cisco IOS and IOS XR.

Prerequisites CCNA SP Ops Required Exam(s)


642-770 OFCN

Operational Foundations for Cisco Service Provider Core Networks (OFCN)

642-775 MSPRP

Maintaining Cisco Service Provider Routing Protocols (MSPRP)

642-780 MSPVM

Maintaining Cisco Service Provider VPNs and MPLS Networks (MSPVM)

642-785 MSPQS

Maintaining Cisco Service Provider Quality of Service (MSPQS)

Recertification Cisco professional level certifications (CCNP, CCNP Service Provider Operations, CCNP Wireless, CCDP, CCSP, CCVP, and CCIP) are valid for three years. To recertify, pass any 642 exam that is part of the professional level curriculum or any CCIE/CCDE written exam before the certification expiration date.


75

Service Provider CCNA SP Engineer Certification Requirements Overview Cisco Certified Network Associate - Service Provider (CCNA SP) focuses on the latest in Service Provider industry core networking technologies and trends and validates the ability to configure and implement baseline Cisco Service Provider Next-Generation networks.

Required Exam(s)


640-875 SPNGN1

Building Cisco Service Provider Next-Generation Networks, Part 1 (SPNGN1)

640-878 SPNGN2

Building Cisco Service Provider Next-Generation Networks, Part 2 (SPNGN2)

Recertification The CCNA Service Provider certification is valid for three years. To recertify, pass any of the following; the SPNGN1 or SPNGN2 exam, a CCNA Concentration exam (wireless, security, voice or SP Ops), the current CCDA exam, any 642 - XXX professional level or Cisco Specialist exam (excluding Sales Specialist exams), a current CCIE or CCDE written exam.

CCNP SP Engineer Certification Requirements Overview The CCNP Service Provider certification validates the knowledge and skills network professionals are required to have in order to deliver a scalable carrier-grade infrastructure capable of rapid expansion to support ongoing introduction of new managed services and other customer requirements.

Required Exam(s)


642-883 – SPROUTE

Deploying Cisco Service Provider Network Routing (SPROUTE)

642-885 – SPADVROUTE

Deploying Cisco Service Provider Network Advanced Routing (SPADVROUTE)

642-887 – SPCORE

Implementing Cisco Service Provider Next Generation Core Network Services (SPCORE)

642-889– SPEDGE

Implementing Cisco Service Provider Next Generation Edge Network Services (SPEDGE)

Recertification Cisco professional level certifications (CCNP, CCNP Service Provider Operations, CCNP Wireless, CCDP, CCSP, CCVP, and CCIP) are valid for three years. To recertify, pass any 642 exam that is part of the professional level curriculum or any CCIE/CCDE written exam before the certification expiration date.


Transitioning from CCIP to CCNP SP What does this mean for the Cisco Certified Internetwork Professional - CCIP? CCIP will be retired. No new CCIP certifications will be issued after the 29th of October 2012. Anyone looking for professional level Service Provider certification will need to take the CCNP SP Certification. Any CCIP certification recently achieved will remain valid for 3 years. Existing CCIP certifications can only be recertified up until the 28th of October 2012.

Why is Cisco retiring the CCIP Certification? CCIP has been a valid certification for nearly 10 years. During that time Cisco has created/released numerous service provider carriergrade products, introduced a new Cisco IOS XR operating system and released a host of new core, transport and edge technologies. Hence with all this change the Cisco CCIP certification was due for a major update or redesign.

When will the current CCIP exams go end of life? Course

Exam

Exam expiry information

ROUTE

642-902

The last day to test using the ROUTE exam for CCIP certification is October 26, 2012. However, The ROUTE exam will continue to be available for associated certifications beyond October 29, 2012.

BGP

642-661

Exam no longer available.

BGP+MPLS

642-691


MPLS

642-611


QoS

642-642

The last day to test using the QoS exam for CCIP certification is October 26, 2012. However, the QoS exam will continue to be available for associated certifications beyond October 29, 2012.

*BGP, QoS and MPLS training will continue to be available until 31st of July 2013.

I already have my CCIP– how do I convert to CCNP SP ? You will need to take two of the new exams SPCORE and SPEDGE, taking these two exams ensures that engineers understand CISCO IOSXR and specific SP NGN technologies.

Will any of my current CCIP exams count towards the new CCNP SP Certification? YES - Credit will be given for ROUTE, BGP and BGP+MPLS The table below shows the migration path of CCIP courses to CCNP SP Certification.

CCIP Course

CCNP SP Course

BSCI/ROUTE



SPROUTE

BGP or BGP+MPLS



SPADVROUTE

MPLS

No Comparative

QOS

No Comparative New

SP CORE

New

SP EDGE

I have already started my CCIP – what do I do now? Already Taken

You will need to take

BSCI/ROUTE

SPADVROUTE

SPCORE

SPEDGE

BGP or BGP+MPLS

SPROUTE

SPCORE

SPEDGE

MPLS

SPROUTE

SPADVROUTE

SPCORE

SPEDGE

QOS

SPROUTE

SPADVROUTE

SPCORE

SPEDGE

**A migration tool is available on Cisco’s website http://www.cisco.com/web/learning/tools/ccip_migration_tool.html

For more information, please contact your local Global Knowledge Account Manager.


77

Advanced Learning The primary mission of Global Knowledge is to help customers optimise their network investment, speed the adoption and migration of advanced technologies and provide customer-oriented skills development solutions. Global Knowledge’s partnership with Cisco High-Touch Delivery Learning Services (HTDLS) and our accreditation as a Cisco 360 Learning Program Provider further underlines our commitment to providing training for all aspects of Cisco’s portfolio. Our strong relationship with Cisco Partner Development and Education, Learning@Cisco and the Cisco product teams ensures that we have access to the latest Cisco product knowledge and intellectual property. This unique relationship enables us to create, customise, and deliver market-leading advanced training tailored to your exact requirements.


S DL HT

Cisco High-Touch Delivery Learning Services

Cisco HTDLS creates and delivers hands-on, instructor-led training for leading-edge Cisco technologies and platforms. These courses are focused on the deployment and integration of Cisco advanced technologies. Open enrolment sessions are scheduled on a regular basis in the Uunited States, Germany, Netherlands, Spain and the United Kingdom but they can be delivered anywhere in the world at either a Global Knowledge facility or on-site at your premises.

Market Leading Technical Education Portal (CTE)

Purchase Options Licenses are valid for 1 year.

Cisco Technical Education is an e-learning portal that includes a

Access to the Cisco Technical Education Portal can be purchased

variety of training modules for many of Cisco's platforms and

for a single technology or for multiple technologies. Pricing for the

technologies, including break/fix and new product introduction

packages available, can be found below:

training that is used by Cisco's technical assistance center (TAC) engineers. It was developed to meet the needs of Cisco customers who are interested in just-in-time learning offerings and can be

All Technology Access Package

combined with traditional training methods to provide a complete

1 year user Licence

List Price

Product ID

training solution.

Single user license

$3,500

CON-TRN-CTE-1U

Bundle of 50

$165,000

CON-TRN-CTE-50U

Bundle of 200

$622,000

CON-TRN-CTE-200U

Bundle of 500

$1,458,000

CON-TRN-CTE-500U

Some of the features of Cisco Technical Education are: • Over 10,000 training modules and continually growing • Customer administration features such as monitoring student access • Online access to hand-on labs

Single Technology Package

Cisco Technical Education benefits customers by: • •

Providing content coverage over a broad spectrum of Cisco

1 year user Licence

List Price

Product ID

platforms and technologies

Single user license

$1,000

CON-TRN-CTE-1UL

Enabling ongoing access to content over a 12-month period.

Bundle of 50

$47,000

CON-TRN-CTE-50UL

Bundle of 200

$178,000

CON-TRN-CTE-200UL

Bundle of 500

$417,000

CON-TRN-CTE-500UL

Access to Cisco Technical Education is available on an annual subscription basis.

Please contact your Global Knowledge account manager for further information on how this unique product can be used to complement your existing training knowledge or send an email to [email protected]

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06/09/2012 14:39:35


79

Cisco’s 360 Learning Programme for CCIE Routing and Switching or Voice The Cisco 360 Learning Programme has been designed with high potential network professionals in mind. It is a comprehensive, blended learning programme designed to accelerate expert-level competency and provide the skills and training needed to prepare candidates for the rigorous CCIE practical exam. This programme is not just about certification but about ensuring delegates achieve the skills necessary to operate in the complex network environments of today. The 360 Learning Programme for CCIE’s takes preparation to a new level, using an educationally excellent method of collaborative learning practices to cater for a broad base of learners with different learning styles and educational preference. It is an intensive and immersive programme which is likely to take between 6 to 12 months to complete depending on your level of expertise. The programme will elevate your command of technical topics and help you develop the skills required to tackle the types of expert level configuration and troubleshooting challenges that appear in today’s networks and in the CCIE Routing and Switching or CCIE Voice practical Lab Exams. The Cisco 360 Learning Programme utilises a collaborative methodology, combining learning modules and formative assessments to give learners the ability to customize their training as they progress through the programme. The Cisco 360 Learning Programme is driven by a Learning management system (LMS ) that offers unique tracking and assessment capabilities. The program includes pre-assessments to identify knowledge gaps, training modules to fill those gaps, lab scenarios to help develop hands-on skills and practice exams to prepare for the actual certification exams.

Benefits of the Cisco 360 Learning Programme: •

A focused programme of up to 18 months that

nal Mentoring Ser essio f o vic Pr es Practice Lab Workshops

allows you to optimise your study time. •

Flexible, 24/7 access to online training content and assessment labs.

•

Expert-level mentoring and training from the

Pre-assessment Labs

elite CCSI instructors, who themselves hold CCIE certification. •

A rigorous, comprehensive programme that reinforces your learning through frequent, online assessments.

•

Performance Assessment

Learning Management System and Mentoring Tools

Self-Paced Lessons

Reference Library

Delivered only by Cisco Learning Partners selected by Cisco for their technical competency and ability to provide expert-level training.

Instructor-Led Workshops

Each component of this blended programme can be purchased individually or in competitively priced pre-designed bundles, enabling student’s maximum flexibility to design their own individual programme, that is matched to their skill level, learning preference and budget.


Cisco’s 360 Learning Programme Routing and Switching or Voice Cisco 360 Learning Programme for Routing and Switching Pre-Assessment Reference Library Exercise Workbook

  





4 labs that are not included in the Workshops

Premium

  

  

   

Graded Assessment labs






Workshops (CIERS1)

 

Package Reference Pricing

   

Preferred / Basic



Workshops (CIERS2)

Workbook and Lab

Essentials



Lessons on Demand

Assessment lab bundle

A La Carte

(11 labs)

60 Lab sessions (5.5 hrs per session)



(11 labs)

  CIERSESSENTIALS

Individually Priced

CIERSBASIC

CIERSBASICWKSPALL

CIERSASSESSBUN

CIERSWBLAB

Please contact your Global Knowledge Account Manager for pricing

Cisco 360 Learning Programme for CCIE Voice A La Carte

Essentials

Preferred / Basic

Premium

   

   

   

   

Graded Assessment labs




Workshops (CIEV1)

 

Pre-Assessment Reference Library Exercise Workbook Lessons on Demand

Workshops (CIEV2) Package Reference Pricing

Self-Paced Bundle 1

Self-Paced Bundle 2

 




  

CIEVESSENTIALS Individually Priced



Assessment lab bundle

CIEVBASIC

CIEVBASICWKSHPALL

CIEVASSESSBUN

CIEVSPBUN 1

CIEVSPBUN

2

Please contact your Global Knowledge Account Manager for pricing


81

Partner Enablement Partner enablement is not just about providing a training course on the latest technological advancement, but also about recognising the skills that a partner requires across its organisation to adjust to the needs of its customers and employees. Global Knowledge is the only Learning Partner that has the depth of experience required in both technical and business skills to successfully design programs that will allow you to successfully: • • •

Manage your Cisco Partner accreditation Transform your sales and pre-sale teams Increase the skill levels of your technical teams

The skills required will differ from partner to partner, however Global Knowledge’s depth of portfolio and strength of relationship with all major software and hardware vendors, allows us to provide solutions that are role-dependent and relevant to the specific business needs of the individual partner.


Partner Enablement As the worldwide leader in IT and business training, Global Knowledge is the first to develop and deliver a partner enablement programme to help channel partners achieve, track, and manage their multi-vendor certification, specialisation and competency requirements for Cisco. Our close collaboration with the world’s technology leaders ensures we are the first to market with new courses, specialisations and certifications. This means that our customers are among the first to adopt and maximise new technologies for a competitive advantage. Through our strong partnerships, we are able to offer a comprehensive partner enablement programme called Fit4Business®. This unique programme helps drive return-on-investment throughout the certification, specialisation and competency process. It is an end-to-end solution that incorporates an easy-to-use, reliable and cost effective portal which demystifies the perceived complexities associated with vendor certification, specialisation and competency requirements for channel partners. The Fit4Business® solution provides the channel community with key components that help them to achieve, retain, and enhance their partner status:

• Business Review – Consultancy and Planning We work with you to analyse your current employee certification, specialisation and competency status. The consultancy phase uses tools and templates developed by Global Knowledge and employs well known analysis techniques. • Education Planning

"Cisco Worldwide Learning Partner Channel is excited to support Global Knowledge’s Fit4Business® programme that helps our partners maintain and achieve new, and often higher, levels of Cisco partner status. As a Cisco Learning Solutions Partner, Global Knowledge delivers an easy to manage solution that helps our partners

The output from the business review phase is a fully tailored training

understand the training and certifications required

plan covering the learning requirements at an individual and

to maintain and reach new specialisations. These

organisational level. This helps you develop your partner status in a

specialisations enable our partners to build their Cisco

timely and cost-effective way.

technology expertise and validate the knowledge and

• Training Delivery and Administration

skills customers expect from a Cisco Certified Partner.”

We take your selected candidates through a tailored schedule of

Andres Sintes

courses so they can gain the relevant certification, specialisation,

Global Director - Cisco WW Learning Partner Channel

or competency-led training that is needed for you to achieve your partnership status. As part of the Fit4Business® managed solution, we will register students for training as well as manage class transfers and cancellations and record successful completions. • Communication and Reporting We will regularly provide you and the vendor with an update of your progress. Additionally, we will notify you of any delays and will work with you to keep your candidates on track. • Evaluation and Contingency Planning

"The comprehensive reports from Global Knowledge’s Fit4Business® tool have enabled us to gain a broader understanding of our existing, and future development of our Cisco Certifications/Status/Specialisations. We can now see at a glance, our team of highly qualified Cisco engineers’ qualifications, in a user-friendly format.

Once you have achieved your partner status, we will work with you

As a result we can review the resources needed to

to ensure that your employees meet the criteria that are required to

further enhance our Cisco standing. The team at

maintain your partnership status. We will also develop a contingency

Global Knowledge have been a pleasure to work with

plan with you. This involves identifying a second generation of staff

- responding to our requests in a timely manner and

who need to meet their certification, specialisation or competency

with the utmost professionalism.”

requirements to help you future proof your business.

Andy Pirie, Corporate Solutions Product Manager, Manx Telecom


83

Selling Cisco In today’s complex, rapidly changing and competitive environment, it is critical that Cisco Channel partner’s sales teams have the right skills and knowledge. Sales Professionals need to be able to uncover opportunities, win business and build customer loyalty under the most challenging conditions. Global Knowledge’s Selling Cisco portfolio is part of the Cisco Channel Sales curriculum, an end to end programme that supports the professional development of sales executives at all levels and across a variety of roles. Global Knowledge’s Cisco Channel Partner Sales Programme is made up of four key areas: • Account Planning and Management • Sales Process • Opportunity Management • Product Sales Effectiveness The Selling Cisco courses go beyond product awareness and link features and benefits to business challenges and opportunities. Potential customer scenarios are explored within the class, with delegates being given the opportunity to work in groups to discuss the identification of opportunities and objections. The portfolio is continually reviewed and updated to ensure the courses remain current, providing training that delivers real sales results, enabling your sales teams to identify and close business faster and more effectively through business and technology led discussions.

Competitive Cisco Selling Cisco Competitive Selling

Course Code:

CCS100E

Duration:

1 day

Overview: Throughout the sales cycle, Account Managers are faced with having to deal with competitive threats. Knowing when to be defensive and when to take more of pro-active approach to handling competition is critical. To do that however, sales professionals must have an in-depth understanding of the solutions they have recommended. The Cisco Competitive Selling Course is a 1-day program that teaches Account Managers how to competitively position Cisco solutions in way that highlights competitive advantages and minimises competitive threats.

Architecture Specific Selling Cisco Borderless Network Architectures

Course Code:

GSCBNA100E

Duration:

1 day

Overview: There is no doubt that technological advancements are creating opportunities for many companies by allowing them to increase productivity and innovate to compete -these advancements also create disruption. Customers will need help in identifying scalable Borderless Network Solutions that will create business agility, increase customer intimacy and improve workplace productivity. This 1-day workshop provides Account Managers with the knowledge and skills required to recognise opportunities and present solutions to customers that meet their business requirements.


Selling Cisco Collaboration Architectures

Course Code:

Duration:

GSCCA100E

1 day

Overview: Businesses today increasingly require ongoing interaction between their employees, customers, suppliers, and partners. These people may be located anywhere in the world. The challenge is to implement these solutions in a way that provides highly secure access, consistent user experience regardless of the device being used and allows for the delivery of different content including video, voice and data. This one-day workshop is designed to help Account Managers understand and identify the elements of the Cisco Collaboration solution that is relevant to their customer.

Selling Cisco Data Center Architectures

Course Code:

Duration:

GSCDCA100E

1 day

Overview: Businesses today are looking for ways to leverage technology to accelerate business growth while lowering the total cost of ownership. They need to consolidate infrastructure, reduce energy costs, ensure business continuance and drive employee productivity. This requires an architectural framework that is designed to deliver business value. This one-day workshop is designed for Account Managers who need to understand the business benefits of Cisco’s Data Center portfolio and understand the productivity and financial benefits of a consolidated infrastructure.

Product/Technology Solution Specific Selling Cisco Business Edition 6000

Course Code:

Duration:

SCBE6K

1 day

Overview: In today’s competitive business environment, mid-sized businesses are looking for ways to improve collaboration across their value chain and increase employee productivity using technology. The challenge is that they often have limited budgets and technical resources and are looking for ways to minimise their investment and the complexity of technology solutions and maximise functionality. Cisco Business Services 6000 is designed for organisations with up to 1000 employees and offers premium voice, video, mobility messaging, presence and contact center features on a single platform. The Selling Cisco Business Edition 6000 workshop is a 1-day program designed to help Account Managers identify, qualify and close Cisco Business Edition 6000 sales. It provides sales professionals with both the product knowledge and the skills required to initiate effective business-level and technical conversations and gain customer commitment.

Selling Cisco BYOD

Course Code:

Duration:

SCBYOD

1 day

Overview: The ‘Bring Your Own Device’ (BYOD) phenomenon has become one of the most influential trends impacting IT today. Employees want to choose their own devices and have full access to information, systems and applications from wherever they are working. Adopting BYOD however, provides IT departments with a whole new set of challenges to manage. The Selling ‘BYOD’ Solutions workshop helps Account Managers identify, qualify and close sales across a variety of adoption scenarios. It provides sales professionals with both the Cisco portfolio knowledge and the skills required to initiate effective business-level and technical conversations and gain customer commitment.


85

Business Skills for Cisco Channel Partner Technical Professionals The workshops in the Business Skills for Technical Professionals Portfolio helps Engineers and other Technical Professionals develop the personal and inter-personal skills required to maximise their success and drive external and internal customer satisfaction. The portfolio offers learning solutions in four categories:

Communication Skills

Business Relevancy

Regardless of roles, the ability to communicate effectively is critical

There is no questioning the fact that the IT function is going

to success. The challenge is that communication is complicated.

through a tremendous transformation. Gone are the days where IT

Technical Professionals are required to deal with different types

is viewed as a cost center and kept segregated from the business.

of people and through multiple communication mediums.

IT is now seen as the key driver of productivity and innovation.

The programmes in this category ensure that Channel Partner

To maximise the full advantages technology offers, Technical

Technical employees can develop and deliver a clear message and

Professionals need to understand their organisation’s business

communicate with clarity.

strategy and be able to enable business capabilities and processes required to achieve goals. The programmes in the Business

Sales and Service

Relevancy category help Technical Professionals develop their

In today’s competitive business environment being customer-

Business IQ.

focused is critical for success. Regardless of whether Technical Professionals deal with customers directly or support internal

Technical Leaders

colleagues who do, it is vital to understand the importance of

The Technical Leaders programmes help IT people leaders and

providing exceptional service and develop the skills and knowledge

Project Managers develop the skills and knowledge required to

required to demonstrate customer-focus in every interaction.

achieve results by working with and through others. The learning

Technical Professionals also need to support the sales process to

solutions offered in this category teach leaders how to engage

meet business goals.

team members and maximise their performance.

Business Skills for Technical Professionals • Business Skills for IT Professionals • Communicating with Clarity • Presentation Skills • Report and Proposal Writing • Assertive Communication

Communication Skills

• Business Skills for IT Leaders • Active Leadership for IT Professionals

Sales & Service

Technical Leaders

• Aligning for Results • Leading Change • Managing Multiple Priorities

©2012 Global Knowledge Training LLC. All rights reserved.


Business Relevancy

• Sales EDGE • Service EDGE

Leadership and Business Skills Global Knowledge’s unique portfolio of business transformation programmes, provides organisations with the skills and methodologies required to build a sustainable, scalable and profitable business for the future. It is essential that you choose the programme that is right for your organisation. This is

Management & Leadership Effectiveness Our management and leadership effectiveness programmes help managers, supervisors, and tomorrow's leaders better lead employees and carry-out their organisations’ goals. Our new Leading with Impact Series of courses can help you prepare leaders for the future by introducing new perspectives and approaches.

achieved by applying proven methodologies relevant to today’s business requirements.

Team Effectiveness

Global Knowledge has a proven capability,

Learn how to define goals, identify roles and responsibilities, establish priorities, make decisions, accomplish your tasks, and build more effective teams using thorough and structured approaches.

with demonstrable results, in creating business relevant solutions that facilitate business growth.

Leadership and Business Skills The most vital corporate resources for today and

Sales Effectiveness Train yourself or your team how to increase revenue, shorten the sales cycle, bring in new customers, and deliver on your promises to clients.

tomorrow are skilled knowledgeable employees. By committing to investing in human capital as a strategic priority, you will attract and retain the brightest and most flexible individuals. Through our Leadership and Business Solutions we provide award-winning soft skills training courses that help employees improve their

Personal Effectiveness Hone essential, personal business skills including communicating effectively, report and proposal writing, and presenting.

personal and interpersonal skills. We offer relevant, focused and results driven learning for customers in both the private and public sectors. Our professional service teams help you create and implement the right solution for your organisation. Leveraging our years of experience in organisational development, corporate

Organisational Effectiveness Define and align organisational vision, team strategy, and individual performance objectives with our organisational effectiveness training programmes.

learning, instructional design and E-Learning to plan, design and implement high impact solutions to meet your specific needs.


87

Business Architect Transformation Program (BATP) This program has been created to help Cisco partners build sustainable, scalable and profitable Cisco architecture practices. It is designed to increase competitive advantage by analyzing customer business requirements and aligning transformational technology solutions that alleviate business challenges and promote business growth through improving and optimizing business processes. The program takes high potential individuals and helps them build out skills in the fields of: •

Enterprise Business Architecture

•

Business Analysis

•

Business Process Consulting

•

Advanced Consulting Skills

The program employs a custom built consulting lifecycle aligned to TOGAF Architecture Development Method (ADM). By following the steps of the lifecycle, Business Architects will be well positioned to optimize the length of the sales cycle, to increase the share of customer spending, and create strong, long-term relationships.

"In ever more complex environments, where business requirements demand fully aligned, integrated and customized technology solutions, the Business Architect Transformation Program from Global Knowledge is helping our partners differentiate their engagements with customers. The program helps them develop a business driven view of the customer enterprise, use analysis and consulting techniques to elicit business requirements, enabling the design, development and implementation of business relevant, innovative solutions that realize customer goals and outcomes and deliver business value. This unique program is positively impacting Cisco, our partners and our customers by driving business transformation through an architectural approach.” Milo Schacher Vice President, EMEAR Partner Organisation at Cisco


Cloud There is no question that a significant revolution is underway that is shifting the delivery of computing from product to service. This trend - Cloud computing is a business model powered by new technologies that is allowing enterprises of all sizes to participate in the new ‘on-demand’ and ‘self-service’ way of IT. The challenge is that while Cloud can reduce complexity and enable business flexibility, it requires new ways of doing business – it also requires significant changes in people, process and technology. Whether you are selling your own Cloud Solutions or helping your customers adopt Cloud in their businesses, you need to make sure that employees receive the technical training required to make this shift. You also need to make sure that the right skills and knowledge are in place for practices such as: • Enterprise Architecture • Project and Programme Management • Business Process • Service Management • Communication and Change Management At Global Knowledge we offer a broad portfolio of solutions and services that can help you maximise the benefits of this new business model regardless of your situation or where you are in your journey to the Cloud. We can provide you with a customised roadmap to help you: • Plan or evolve your strategy • Design the right solution • Transition effectively to the Cloud • Operate in the new environment • Identify opportunities to continually improve Our solutions and services provide you with the level of support you need to assess current organisation and individual capabilities and build a plan to address skill and knowledge requirements to achieve your business goals. Please contact your local Global Knowledge representative or send an email to [email protected] for more information.


89

Cloud Readiness Workshop This practical workshop begins with a maturity assessment of your Cloud strategy to identify the ‘As Is’ state against the ‘Desired State’ and allows us to share the strategy of a Cloud Services practice with the key stakeholders in the organisation. From the developed knowledge baseline, using a blend of practical exercises and supporting training sessions, the Cloud Readiness Executive workshop drives towards ensuring your company’s strategic plan is understood clearly by everybody involved and incorporates the very latest thinking behind building a successful Cloud Services Practice. The main aim is to ensure the internal and external cloud strategies of your practice are aligned and working as efficiently as profitably a possible through the identification of critical tasks, task owners and timelines to ensure an ongoing focus is maintained on delivering the key outcomes of a Cloud Service model. Course Code:

Cloud Readiness Workshop Target Audience: Senior stakeholders who can impact change within the partner organisation, from multiple divisions to ensure the complete services model from sales to technical support and implementation are involved. Overview: Global Knowledge is currently offering a comprehensive range of Cloud based development programmes designed to help our customers build profitable Cloud Service practices. Many of our customers have recognised the need to have holistic support in building a strategic Go-to-Market plan and develop the required competences at different levels across their organisations. The course has been developed to help assess your readiness and align your sales and delivery capabilities against your service portfolio.

GKCREW

4 days

Objectives: •

Provide a starting point for a company to address their readiness to deliver Cloud Service

•

Assist in aligning the Sales and Marketing function with the technical functions of your organisation supporting an efficient and profitable Cloud Services Portfolio

•

Provide a powerful blend of assessment, training and consultancy in support of your Cloud Services journey

•

Identify the gaps in your capability and provide a detailed project plan in support of your desired state

Prerequisites: •

Basic understanding of data storage hardware components and protocols, including SCSI and Fibre Channel

•

Basic understanding of networking protocols, including Ethernet and IP ICND1 and ICND2 or CCNABC recommended

Exam: •


Duration:

There is currently no exam associated with this course

Class-Connect HD At Global Knowledge, we pride ourselves on listening to customers and providing solutions to business needs. Providing quality instructor led experiences whilst reducing travel and subsistence costs are key focus areas at present whether the customer driver is time, cost or the green agenda! This is particularly challenging in certain geographical regions or where the course is niche and the numbers requiring the course to run are limited. In these situations, without travel and associated expenses, customers are forced to look at expedient modalities such as e-Learning or virtual deliveries, where they exist, to address an immediate requirement. We all recognise that this isn’t always a premium experience or indeed a good environment for learning and hence we have invested time and resources in a new solution to create an interactive and high-quality classroom alternative – Class-Connect HD.

LIVE CLASSROOM

REMOTE CLASSROOM

Delegates have the same high quality experience as an instructor-led event. HD quality audio and video connect the classroom to ensure a ‘real time’ experience.

Delegates have a clear view of the instructor and the other delegates on one screen. By using an interactive smart-board, they can view the presentation and notes simultaneously on another screen or on their monitor.

LIVE CLASSROOM Where the learning requires group interaction the camera positions are primed to be able to allow both groups to face each other to further promote the environment for discussion and debate.

REMOTE CLASSROOM The tutor and delegates in the live classroom can see, hear and interact with the remote classroom at all times.


91

EMEA HQ - UK: Global Knowledge Thames Valley Training Centre Mulberry Business Park, Fishponds Rd, Wokingham, Berkshire, RG41 2GY T +44 (0) 1189 777700 F +44 (0) 1189 777767 E [email protected]

Egypt: Global Knowledge 16 Moustafa Refaat St. Block 1137, Sheraton Heliopolis, Cairo T +20 2 2269 1982 or 16142 F +20 2 2269 2041 E [email protected]

Norway: Global Knowledge Grenseveien 97, N-0663 Oslo, Postboks 6256 Etterstad, N-0603 Oslo, Norway T +47 2295 6600 F +47 22 95 6601 E [email protected]

Austria: Global Knowledge Gutheil-Schoder-Gasse 7a A-1101 Vienna T +43 (1) 66 55 655-0 F +43 (1) 66 55 655-6 E [email protected]

France: Global Knowledge 100, Avenue Albert 1er 92500 Rueil-Malmaison T +33 (0)1 78 15 34 00 F +33 (0)1 78 15 33 90 E [email protected]

Saudi Arabia: Global Knowledge Diplomatic Quarter, Al-Fazzari Complex – Office C13 P.O. Box 17969 Riyadh 11494 T +966 1 488 8484 F +966 1 488 5539 E [email protected]

Belgium: Global Knowledge Zandvoortstraat 1 2800 Mechelen T +32 15 27 65 35 F +32 15 20 49 50 E [email protected]

Germany: Global Knowledge Friedensallee 271 D -22763 Hamburg T +49 (0)40 899 670 0 F +49 (0)40 89 85 12 E [email protected]

Spain: Global Knowledge Edificio Indocentro Calle de la Retama 7, 6a planta 28045 - Madrid, ES T +34 91 425 06 60 F +34 91 579 55 95 E [email protected]

Denmark: Global Knowledge Stamholmen 110, 2 sal 2650 Hvidovre T 44 88 18 00 F 44 88 18 42 E [email protected]

Ireland: Global Knowledge 3rd Floor Jervis House Millennium Walkway Dublin 1 T +353 (0)1 814 8200 F +353 (0)1 814 8210 E [email protected]

Sweden: Global Knowledge Vretenvägen 13, plan 3 Box 6031 171 54 Solna (Stockholm) T +46 8 445 16 60 F +46 8 28 14 07 E [email protected]

Dubai: Global Knowledge Dubai Knowledge Village Block 2A, first floor, Office F-68, PO Box 500716 T +9714 366 4550 F +9714 366 4554 E [email protected]

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