The design and management of training games effectively within a training
program can assist a training program to go from mediocre to high impact.
Conducting An Effective Training Game
Conducting A Training Game The design and management of training games effectively within a training program can assist a training program to go from mediocre to high impact. This is given the following factors: • The trainer understands the purpose of the game • The trainer debriefs the game effectively • The participants have enjoy the fun and energy created through the implementation of the game.
The Debrief
Participating in a training game without a debrief is like attending a football match and not engaging in a conversation about the match afterwards. Although games serve the purpose of adding fun, excitement and engaging the participants they should also be valid learning opportunities. To maximize the impact of each training game, conduct a debrief. This involves the trainer facilitating a conversation and reflection about what took place during the game and then having the participants relate observations and insights from the game to the workplace. The questions are formulated to assist the participants to reflect on the following process:
Activity Observations
Creating Meaning
Workplace/ Activity Similarities
1 Want Attractions Training Design or Delivery?
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Sample Questions: Activity Observations 1. What was took place in your group? 2. What made the activity challenging? 3. What was your group doing that was helpful to your group achieving the end goal? 4. What was the winning group doing better or differently from the other groups? 5. If you could do the activity again, what would you group do differently to help your team win?
Creating Meaning 6. Reflecting on specific examples about what took place, what does this tell us about Team Work? 7. Reflecting on specific examples about what took place, what does this tell us about achieving goals? 8. Reflecting on specific examples about what took place, what does this tell us about quality? Workplace/Activity Similarities 9. What is similar about this what took place in the game/activity to what takes place in your workplace? 10. How can this activity teach us to be more effective/productive in the workplace?
Notes:
2 Want Attractions Training Design or Delivery?
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Training & Development It’s a fact that your business is only as good as your people. It’s your people that create, maintain, and deliver your unique attraction experience. Ultimately the level of skill, confidence, and commitment of your people determine the capacity of your attraction to achieve its very best. At Management Resources we believe that within the Amusement & Attractions Industry quality training design and delivery is critical to your operation’s success. We also believe that:
• • • •
Training design address the skill, confidence and commitment of your people Training content be relevant, developmental, and challenging Training delivery be engaging, interactive, job focused and fun! Facilitators of training be inspirational, skilled and experienced
Management Resources is in the business of inspiring your teams by design. Assisting you to invest strategically in training design and delivery. Able to support you to develop committed and equipped leaders as well as competent and confident team members so that your attraction can deliver on its promise of Service Excellence and Fun! The Management Resources Training Team has – • • • •
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the combined experience of over 100 years of Amusement & Attractions experience experience from attractions around the globe including, Middle East, Asia, Europe, Australia and Americas qualified attractions industry trainers recognized leaders and trainers from the Amusement & Attractions Industry been responsible for winning multiple industry training awards across many visitor attractions
What types of training programs are we designing and delivering for clients around the world? • • • • • •
Orientation • Service Excellence On-the-Job • SOPs Team Building Industry Best Practices
Operational and Training Audits Management & Leadership
“There are no words to explain my appreciation for the amazing work you do. From the very initial stages of establishing our program to the exceptional delivery and passion that you gave to our team everyday.” Bianca Sammut – Operations Manager Wet ‘n’ Wild Sydney
Selected Clients
About Management Resources Management Resources is a California-based consulting company offering a full range of services to the leisure time / recreation industry. The company provides operational, marketing and ticket sales planning and implementation to a diverse group of clients throughout the world. Our projects include theme parks, museums/institutions, location-based entertainment and recreational facilities, destination resorts and large world-class special events, including World Expositions and Olympiads.
Management Resources 210 W. Main Street, Suite 201, Tustin, CA 92780 U.S.A. Tel: +1 714-832-1201 Email:
[email protected]
www.mgmtres.com
Service Excellence The standard of your guest service delivery defines the quality of your attraction experience, repeat guests and reputation. Repeatedly attractions identify they have a customer service delivery problem and request customer service training as their remedy to fix the problem. This is a quick fix and ultimately serves no purpose in impacting the business long term. Management Resources has developed a system so that the delivery of Service Excellence is not left to chance. Service Excellence is maintained consistently in every guest interaction. Service Excellence is achieved by design! Our Service Excellence System is customized for each operation meaning your business’ unique brand and values are reflected in the quality of the service excellence experienced by your guests. The Management Resources Service Excellence System supports your business to develop a service and coaching culture. Equipping team members with the right skills and attitudes for service delivery while providing recognition for achievements. Managers and supervisors are also equipped with tools and techniques to support their team members to deliver service. The Management Resources Service Excellence System includes – • • • • • •
Selected Clients Customized training and system design Management and Leadership training components Team Member training components Service Excellence Coordinators training and support Train-the-trainer components Program support and follow up
Service Excellence Program Features • • • • • • • • •
Customized Training Program Online Training Interaction Live Team Member Polling Team Member Recognition Program Design Optional Online Team Member Recognition with Reporting Functions Service Measurement Tools Management Coaching Tools Tiered Training Delivery Service Recovery Tools
About Management Resources Management Resources is a California-based consulting company offering a full range of services to the leisure time / recreation industry. The company provides operational, marketing and ticket sales planning and implementation to a diverse group of clients throughout the world. Our projects include theme parks, museums/institutions, location-based entertainment and recreational facilities, destination resorts and large world-class special events, including World Expositions and Olympiads.
Management Resources 210 W. Main Street, Suite 201, Tustin, CA 92780 U.S.A. Tel: +1 714-832-1201 Email:
[email protected]
www.mgmtres.com
IncentiveContest.com™ eCraft’s innovative, customizable, online incentive and training program is designed to increase sales, educate your employees and boost morale. You determine rewardable actions for employees, then when earned, distribute spin codes...we’ll do the rest! Employees access a custom web site from any internet device and enter their spin code. They’ll see a “training tidbit” followed by a game wheel where they can win a variety of instant prizes. Our robust database’s reporting functionality allows you to monitor property level participation and compliance. Most importantly IncentiveContest.com™ is effective and fun!
Spin & Win!
How to experience IncentiveContest.com™ • Go to demo.incentivecontest.com and register via the “need an account” link. You can use any “Park Location” and “Job Title” for the sake of the demo. • When you get to the “congratulations page” enter ICCOM001 in the code field. • The next page is for training tidbits – we suggest you “miss” the first question to experience how the training works, then correctly answer the next question. • Click on “Spin the Wheel” and again on the wheel when it appears. You will “win” an iPad drawing entry. (This is used for weekly or grand prize entries). • Next enter code ICCOM011 and experience how to win a “manager prize” (“soft” or trade-out prizes that are given away via management at your park). • Then enter code ICCOM111 to experience the “Mega Wheel” and “win” a $50 Amazon gift card (simulated prize only).
™
• Check your email to see how the prizes are sent electronically and how easy the program is to execute!
Interested? Contact David Sribnik at
[email protected] or 949 830 6101
