Conducting A Training Game The Debrief - IAAPA

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The design and management of training games effectively within a training program can assist a training program to go from mediocre to high impact.
     

     

     

Conducting An Effective Training Game

Conducting A Training Game The  design  and  management  of  training  games  effectively  within  a  training   program  can  assist  a  training  program  to  go  from  mediocre  to  high  impact.   This  is  given  the  following  factors:   • The  trainer  understands  the  purpose  of  the  game   • The  trainer  debriefs  the  game  effectively   • The  participants  have  enjoy  the  fun  and  energy  created  through  the   implementation  of  the  game.    

The Debrief

Participating  in  a  training  game  without  a  debrief  is  like  attending  a  football   match   and   not   engaging   in   a   conversation   about   the   match   afterwards.   Although   games   serve   the   purpose   of   adding   fun,   excitement   and   engaging   the  participants  they  should  also  be  valid  learning  opportunities.       To   maximize   the   impact   of   each   training   game,   conduct   a   debrief.   This   involves  the  trainer  facilitating  a  conversation  and  reflection  about  what  took   place   during   the   game   and   then   having   the   participants   relate   observations   and  insights  from  the  game  to  the  workplace.     The   questions   are   formulated   to   assist   the   participants   to   reflect   on   the   following  process:  

Activity   Observations  

Creating   Meaning  

Workplace/ Activity   Similarities  

  1   Want    Attractions  Training  Design  or  Delivery?                                                                                                                                   [email protected]  

 

 

  Sample  Questions:   Activity  Observations   1. What  was  took  place  in  your  group?   2. What  made  the  activity  challenging?   3. What   was   your   group   doing   that   was   helpful   to   your   group   achieving  the  end  goal?   4. What   was   the   winning   group   doing   better   or   differently   from   the   other  groups?   5. If   you   could   do   the   activity   again,   what   would   you   group   do   differently  to  help  your  team  win?  

Creating  Meaning   6. Reflecting  on  specific  examples  about  what  took  place,  what  does  this   tell  us  about  Team  Work?   7. Reflecting  on  specific  examples  about  what  took  place,  what  does  this   tell  us  about  achieving  goals?   8. Reflecting  on  specific  examples  about  what  took  place,  what  does  this   tell  us  about  quality?   Workplace/Activity  Similarities   9. What  is  similar  about  this  what  took  place  in  the  game/activity  to  what   takes  place  in  your  workplace?   10. How  can  this  activity  teach  us  to  be  more  effective/productive  in  the   workplace?  

  Notes:  

  2   Want    Attractions  Training  Design  or  Delivery?                                                                                                                                   [email protected]  

Training & Development It’s a fact that your business is only as good as your people. It’s your people that create, maintain, and deliver your unique attraction experience. Ultimately the level of skill, confidence, and commitment of your people determine the capacity of your attraction to achieve its very best. At Management Resources we believe that within the Amusement & Attractions Industry quality training design and delivery is critical to your operation’s success. We also believe that:

• • • •

Training design address the skill, confidence and commitment of your people Training content be relevant, developmental, and challenging Training delivery be engaging, interactive, job focused and fun! Facilitators of training be inspirational, skilled and experienced

Management Resources is in the business of inspiring your teams by design. Assisting you to invest strategically in training design and delivery. Able to support you to develop committed and equipped leaders as well as competent and confident team members so that your attraction can deliver on its promise of Service Excellence and Fun! The Management Resources Training Team has – • • • •



the combined experience of over 100 years of Amusement & Attractions experience experience from attractions around the globe including, Middle East, Asia, Europe, Australia and Americas qualified attractions industry trainers recognized leaders and trainers from the Amusement & Attractions Industry been responsible for winning multiple industry training awards across many visitor attractions

What types of training programs are we designing and delivering for clients around the world? • • • • • •

Orientation • Service Excellence On-the-Job • SOPs Team Building Industry Best Practices

Operational and Training Audits Management & Leadership

“There are no words to explain my appreciation for the amazing work you do. From the very initial stages of establishing our program to the exceptional delivery and passion that you gave to our team everyday.” Bianca Sammut – Operations Manager Wet ‘n’ Wild Sydney

Selected Clients

About Management Resources Management Resources is a California-based consulting company offering a full range of services to the leisure time / recreation industry. The company provides operational, marketing and ticket sales planning and implementation to a diverse group of clients throughout the world. Our projects include theme parks, museums/institutions, location-based entertainment and recreational facilities, destination resorts and large world-class special events, including World Expositions and Olympiads.

Management Resources 210 W. Main Street, Suite 201, Tustin, CA 92780 U.S.A. Tel: +1 714-832-1201 Email: [email protected]

www.mgmtres.com

Service Excellence The standard of your guest service delivery defines the quality of your attraction experience, repeat guests and reputation. Repeatedly attractions identify they have a customer service delivery problem and request customer service training as their remedy to fix the problem. This is a quick fix and ultimately serves no purpose in impacting the business long term. Management Resources has developed a system so that the delivery of Service Excellence is not left to chance. Service Excellence is maintained consistently in every guest interaction. Service Excellence is achieved by design! Our Service Excellence System is customized for each operation meaning your business’ unique brand and values are reflected in the quality of the service excellence experienced by your guests. The Management Resources Service Excellence System supports your business to develop a service and coaching culture. Equipping team members with the right skills and attitudes for service delivery while providing recognition for achievements. Managers and supervisors are also equipped with tools and techniques to support their team members to deliver service. The Management Resources Service Excellence System includes – • • • • • •

Selected Clients Customized training and system design Management and Leadership training components Team Member training components Service Excellence Coordinators training and support Train-the-trainer components Program support and follow up

Service Excellence Program Features • • • • • • • • •

Customized Training Program Online Training Interaction Live Team Member Polling Team Member Recognition Program Design Optional Online Team Member Recognition with Reporting Functions Service Measurement Tools Management Coaching Tools Tiered Training Delivery Service Recovery Tools

About Management Resources Management Resources is a California-based consulting company offering a full range of services to the leisure time / recreation industry. The company provides operational, marketing and ticket sales planning and implementation to a diverse group of clients throughout the world. Our projects include theme parks, museums/institutions, location-based entertainment and recreational facilities, destination resorts and large world-class special events, including World Expositions and Olympiads.

Management Resources 210 W. Main Street, Suite 201, Tustin, CA 92780 U.S.A. Tel: +1 714-832-1201 Email: [email protected]

www.mgmtres.com

IncentiveContest.com™ eCraft’s innovative, customizable, online incentive and training program is designed to increase sales, educate your employees and boost morale. You determine rewardable actions for employees, then when earned, distribute spin codes...we’ll do the rest! Employees access a custom web site from any internet device and enter their spin code. They’ll see a “training tidbit” followed by a game wheel where they can win a variety of instant prizes. Our robust database’s reporting functionality allows you to monitor property level participation and compliance. Most importantly IncentiveContest.com™ is effective and fun!

Spin & Win!

How to experience IncentiveContest.com™ • Go to demo.incentivecontest.com and register via the “need an account” link. You can use any “Park Location” and “Job Title” for the sake of the demo. • When you get to the “congratulations page” enter ICCOM001 in the code field. • The next page is for training tidbits – we suggest you “miss” the first question to experience how the training works, then correctly answer the next question. • Click on “Spin the Wheel” and again on the wheel when it appears. You will “win” an iPad drawing entry. (This is used for weekly or grand prize entries). • Next enter code ICCOM011 and experience how to win a “manager prize” (“soft” or trade-out prizes that are given away via management at your park). • Then enter code ICCOM111 to experience the “Mega Wheel” and “win” a $50 Amazon gift card (simulated prize only).



• Check your email to see how the prizes are sent electronically and how easy the program is to execute!

Interested? Contact David Sribnik at [email protected] or 949 830 6101