CR100 - CRM CUSTOMIZING FUNDAMENTALS - grbs

497 downloads 1493 Views 22KB Size Report
CR100 - CRM CUSTOMIZING FUNDAMENTALS. Course Version: 092. Duration: 5 days. Audience. •. Customers and project team members wishing to gain ...
CR100 - CRM CUSTOMIZING FUNDAMENTALS Course Version: 092

Duration: 5 days Audience



Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing



SAP consultants and partners

Prerequisites: Essential



SAPCRM Overview of the SAP CRM solution

Recommended



SCM600 Business Processes in Sales Order Management

Goals



The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing.

Course Based on Software Release

 

SAP CRM 7.0 SAP ECC 6.0

Content



CRM basic data: Account Management Organizational model Product master Customizing settings for each object

o o o o 

CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects

o o o 

Process control and determination Partner determination Actions Overview of pricing in CRM

o o o 

CRM billing Basics concepts of CRM middleware Introduction to the CRM WebClient User Interface

o o

Notes



This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.