2013 Ajax Accessibility in Action Plan Status Report

Plan 2013 Status Report Alternative formats of this document are available upon request. Please contact [email protected] for more information.

Ajax Accessibility in Action Plan: 2013 Status Report - Table of Contents

Policy & Procedure Customer Service Information & Communications Employment Transportation Bulit Environment Feedback & Contacts

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APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report

The 2013 status report identifies progress taken throughout the year on several objectives and initiatives identified within the 20122017 Ajax Accessibility in Action Plan. Those items identified in the Plan not listed herein have either been identified as ‘completed’ or ‘ongoing’ in previous status reports. The 2013 status report also includes newly-identified actions for 2014-2017.

Policy & Procedure Identification of accessibility barriers and implementation of solutions to prevent and remove them throughout the organization.

Objective

2013 Progress

Development and maintenance of a multi-year accessibility plan o Provide annual status report on the progress of the plan’s implementation

Status review presented to AAC (November 2013). Annual Status Report presented to General Government Committee (November 2013). Report will be posted on Town of Ajax Website and made available in alternative formats on request

Provide Training on the Integrated Accessibility Standards Regulation and Ontario Human Rights Code

An AODA & Ontario Human Rights Code training module was developed consolidating all required accessibility training content for all Town staff and volunteers

Provincial Accessibility Compliance Report reviewed by AAC and Council prior to submission (November/December 2013).

Training was delivered to over 600 full/part-time staff and volunteers in multiple formats (webinar, live presentation, information package, and video) with content tailored to job duties, and is ongoing. Accessibility training has been incorporated into part-time/seasonal orientation and is delivered to new hires within their first month on the job.

Provincial Accessibility Compliance Reporting

Submission of a biennial Accessibility Compliance Report to the Accessibility Directorate of Ontario; with a copy of the report posted on the Town’s website.

*indicates newly-identified objective/action as of 2013 3

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report

Customer Service Provision of accessibility, quality customer service in response to the diverse needs of the Town of Ajax.

Objective

2013 Progress

Procurement o Incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities

Staff reviewed Purchasing process documents and ensured that reference to AODA, 2005 and related requirements was noted. The Preliminary Bid Document Information Form was modified to include ‘Accessibility’ in specifications provided by staff.

Municipal Election Accessibility o Ensure Ajax Municipal Election processes, voting place locations, etc. are accessible to the public o Develop municipal election accessibility plan

Preliminary planning for the 2014 Municipal Election has identified internet and telephone voting methods. This will provide more convenience and accessibility options for the voter. Accessible in-person “vote anywhere” voting place locations and special voting opportunities (Long-term Care facilities, The Welcome Centre et al.), will provide for maximum voting accessibility. A comprehensive communications plan and elections accessibility plan will be developed in early 2014.

Inclusion Support o Provide Inclusion staff with relevant tools and training to accommodate persons with disabilities in Recreation & Culture programming

13 inclusion support staff provided support to 121 campers during seasonal summer camp programs

Multiple accessible procurement criteria resource/reference documents have been posted for staff on OLA (intranet).

2 inclusion staff were added to the 2013 summer Camp Programs 8 inclusion staff provided support to 8 participants during March Break Camp programs 7 inclusion staff and 3 volunteers were provided to support 10 participants during the Winter and Spring program sessions. 6 participants received support during the fall program session.

*indicates newly-identified objective/action as of 2013 4

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report Training was provided for 14 seasonal programming staff on program adaptations and accommodations when working with children with autism – Kinark Partnership Training was provided for 9 summer inclusion staff on crisis management when working with individuals with autism - Kinark partnership Durham Region Behaviour Management trained 14 seasonal program staff on program adaptations and accommodations when working with children with ADD/ADHD

Community Accessibility Partnerships & Inclusive Programming o Explore partnership opportunities which will further the development and delivery of accessible and inclusive programs in Ajax.

Partnership with Grandview Children’s Centre continues to provide program space for programs and camps operated by Grandview for Ajax residents. New sensory equipment was purchased for use in children’s programming Launch of the HeartWise Exercise Program in Ajax in partnership with Rouge Valley Health System to assist individuals transitioning from Cardiac Rehab to safe and suitable community exercise programs. Seasonal programs offered in partnership with Grandview Children’s Centre include martial arts, art therapy, music therapy, preschool playtime, and four weeks of youth summer camp at the Ajax Community Centre Adult Drop-in Centre partnership with Community Living Ajax-Pickering Participation in Central East Health Line Living with Chronic Conditions workshops To respond to the needs of participants with special needs, staff have created an alternate swims assessment (used to assess deep-end swimming competency) to be used when it is not possible for a participant to complete the standard swim test due to a special need (i.e. difficulty with physical mobility, behavioral challenges, developmental challenges, visual/hearing impairments, or medical conditions). Participants may request an alternate assessment of their ability through the Aquatics Supervisor or Aquatics Community Recreation Coordinator.

*indicates newly-identified objective/action as of 2013 5

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report

Project Target: 2014 Aquatics will be offering an accessible swim for families including persons with disabilities. This swim will provide a quieter, lower ratio swim environment and will be offered on Saturdays at the Audley Recreation Centre in the leisure pool form 4-5 p.m. The aquatic hall will be shared with teen lesions that will be taking place in the lap pool. The leisure pool and recreational swim equipment will be available for those participating in the swim. National Access Awareness Week Recognition o Annual recognition and celebration efforts to engage the public in accessibility awareness, education and appreciation

Customer Feedback Mechanisms o Monitor current customer feedback mechanisms and look to increase feedback with persons with disabilities

AAC Chair and members presented delegation to Council regarding proclamation of National Access Awareness Week in May 2013 Members of the AAC participated in the Grand Opening of the Audley Recreation Centre in June 2013 with an accessibility awareness booth. The booth promoted the Committee’s message of fostering a ‘Culture of Inclusion’ and over 150 participants took part in ‘experiencing’ a disability through a variety of visual impairment simulations. Members were present to answer questions and hand out resource materials, including ‘seeds of understanding’. Project Target: 2014* Acquisition of Customer Relationship Management Software – the software will help to streamline the work flow process of how inquiries / feedback are managed corporately. Such a system would: o Provide a centralized database and a single window for processing all service requests o Ensure prompt response by delivering the right information to the right people at the Town o Enable staff and Senior Management to respond, track and report on service requests o Enable Senior Management to understand service levels, work flow and potential areas of improvement o Integrate with other operational systems to enable seamless flow of information Staff have consulted with the CRM Staff Sub-committee for comment; provisions

*indicates newly-identified objective/action as of 2013 6

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report include accessibility criteria in the requirements for the project’s RFP.

Equipment Replacement* o Identify opportunities to upgrade and improve accessible specifications on Town vehicles and equipment

Annually, aging fleet vehicles are replaced with updated versions. A key accessibility initiative has been to install side step rails/three point hand rails on the side of all vehicles indentified to have difficult egress into the cab area. This includes but is not limited to snow plows, off-road vehicles and equipment, stake trucks, 4x4 pickup trucks, fire apparatus and ice resurfacers. The Showmobile (mobile stage) is planned for replacement in 2014. The replacement of this piece of equipment with an updated version, will accommodate an accessible ramp and/or lift. This will allow persons with disabilities to access the performance staging area more easily.

*indicates newly-identified objective/action as of 2013 7

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report

Information & Communications Provision of Town of Ajax information and communications in accessible and alternative formats.

Objective Communicate and promote awareness of accessibility issues to the public and staff o Participation in community and Town events to promote accessibility and inclusion o Development of informational materials relative to accessibility awareness

2013 Progress AAC and Ajax Accessibility in Action Plan featured in the Winter 2013 edition of Ajax Today. Annual participation in Volunteer Recognition Awards – AAC nomination of resident Casey Malvern for Accessibility Award. AAC developed an Accessible Ajax brochure providing information on accessibilityrelated Town of Ajax initiative and resources. The document was promoted online through the Town’s social media channels (Twitter/Facebook). AAC developed an ‘Accessibility Makes Good Business ¢en$’ flyer, providing information on the importance of accessibility for local business and simple inexpensive tips to improve business accessibility. Attended Ajax Business Network Meeting regarding Pan Am 2015 and set up information display about the importance of accessibility for business (November 2013). Ongoing accessibility content is submitted to the Town’s Diversity & Community Engagement Plan Newsletter and Regional Accessibility Newsletter Members of the AAC and staff attended the Provincial Accessibility Advisory Committee Forum in Toronto in May 2013. Staff and members of the AAC attend regular quarterly meetings of the Durham Region AAC Chairs Group and Regional Accessibility Coordinators Group. Participated in Ajax community visit from Pachi the Porcupine (Pan Am 2015 mascot), who has visual impairment

*indicates newly-identified objective/action as of 2013 8

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report Town of Ajax Municipal Election Accessibility to be included as best practice content in Accessible Election Webinar offered by the AMCTO Town of Ajax Audley Recreation Centre Inclusive Playground to be featured as best practice example in “Pathways to Recreation: Design of Public Spaces Standard Guidebook” developed by Parks and Recreation Ontario in partnership with the Accessibility Directorate of Ontario. AAC representation on Pan Am Ajax Local Host Committee.

Ajax Public Library o Review all library resources, including the print and electronic collections to ensure that they are accessible and that the library is in compliance with the Accessibility Standards for Information & Communications

Investigated database accessibility components for persons with disabilities: o Staff reviewed the Accessibility Standards for Information and Communication to ensure that library electronic resources are accessible o 90% of databases were identified to have accessible features such as audio options, and 95% offer print/email options o Two vendors (Gale and EBSCO) have committed to offer fully accessible options in the future o As part of the general product review process, staff will incorporate ‘Questions to ask to ensure e-resources are accessible’ for new vendors and suppliers Development of a staff orientation check list of accessible services and resources as part of the orientation package to new staff: o A check list of accessible services and resources has been developed as part of the orientation package for new staff and is awaiting final approval. The checklist includes information regarding the CNIB collection, features of the accessible station, database accessibility, etc. Improvements to the physical space by installing strobe lights in all public washrooms for emergency notification to those individuals with hearing impairments: o Strobe lighting has been ordered and is anticipated to be installed by December 2013. Adjustments to the shelving height for better visibility and access to the collection:

*indicates newly-identified objective/action as of 2013 9

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report o o

All 90 inch material shelving units at the Main Branch have been reduced to 67.5 inches. Some bottom shelves have been adjusted in the adult area for the general public to browse the collection more easily and for older adults who may have difficulty bending their knees.

Relocation of the media collection: o The DVD collection has been moved into media drawers, from regular shelving, for easier browsing access, particularly those who may have limited mobility with their hands. Promoted Daisy talking books and magazine collections to persons with visual impairment: o Reviewed the community agencies that serve people with disabilities. o Developed and implemented the annual training plan for library staff to include the use of the accessible station as a refresher course so that all staff are kept up to date with its use and any chances to hardware/software. o Purchased a start-up collection of reading materials in the Daisy format to support the TD Children’s summer reading program. Promoted library resources in various types of accessible formats: o Ajax Public Library Twitter and Facebook have been used to promote downloadable collections in place of a blog. Project Target: 2014-2016* Investigate a sustainable library by engaging in leadership and advocacy for the essential role of the Ajax Public Library in the community: o Engage with DREN, the Abilities Centre, learning Disability Association, Community Living et al, to educate and inform their key leaders about the existing and potential role of the Ajax Public Library in serving residents with disabilities. Create an inventory of community organizations and agencies that serve people with disabilities.

*indicates newly-identified objective/action as of 2013 10

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report Explore possible partnerships to offer services and programs to promote literacy, social connectedness and community inclusion for adolescents: o Create a “Next Chapter Book Club’ program to promote literacy, social connectedness and community inclusion for adolescents and adults with intellectual disabilities. o Offer a program or workshop for parents of children with learning disabilities. o Partner with Community Living to offer programs and library space for their clients with intellectual disabilities. Expand outreach initiatives to promote the library’s resources, including the Daisy collection and electronic databases: o Create a check list of accessible technology and online services o Build content of accessible online services o Outreach to schools for students with disabilities Promote the Library’s accessible services to the community at large: o Celebrate the International Day of People with Disabilities o Engage Ajax’s diverse communities in order to enhance older adults’ quality of life and access to lifelong learning (volunteers to deliver materials via Books on Wheels service). o Create a bibliography of library resources targeted to parents who have children with learning disabilities. Implement the staff orientation checklist of accessible services and resources. Staff training focuses – serving customers with disabilities, serving customers with mental health issues

Accessible Formats & Communication Supports

‘Accessible Ajax Guide to Accessible & Alternative Formats’ how-to document created; supplemental training (lunch & learn session, one-on-one with website content managers) to take place in 2014. Training provided to 80 staff on the use of the Language Line and Text Net during the annual Customer Service Symposium (October 2013).

*indicates newly-identified objective/action as of 2013 11

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report Planning & Development Department ensure that public notices for open houses and public meetings contain the following information regarding accessibility accommodation: Accessibility Those planning to attend the Public Open House who require accessibility accommodations are asked to contact (staff contact) by (date). Alternative formats of documents and materials can be made available upon request. Expansion of the Accessible Ajax portal on OLA. Creation of online accessibility resource library through OLA, where staff can access legislation, training materials, information about the Accessibility Advisory Committee, as well as over 45 accessibility resources and documents

Accessible Website & Web Content o Provide accessible online content and website structuring in accordance with the Accessible Information and Communications Standard requirements.

Reviewed www.ajax.ca (eSolutions) to ensure it is WCAG 2.0 Level A compliant Three new websites developed using accessible features and guidelines (WCAG 2.0 Level A compliant): o o o

Save Our Waterfront – www.saveourwaterfrontnow.com Pan Am Ajax – www.panamajax.ca Connecting Neighbours – www.connectingneighbours.ca

OLA – OnLineAjax (Intranet) Redesign

Project Target: 2014* Communications staff are currently working on the redesign of OLA. The new OLA will contain more images, more dynamic content, and will give individual departments the ability to manage and update content. Preliminary consultation with staff has occurred relative to mock up design. The new site will be WCAG 2.0 Level A compliant.

Signage

o

Hours of operation signage added to Town of Ajax facilities adhering to accessibility standards.

*indicates newly-identified objective/action as of 2013 12

APPENDIX A: o

2013 Ajax Accessibility in Action Plan Status Report

Make considerations for accessibility design criteria when designing, installing or improving signage at Town facilities, public spaces, trails and parks.

*indicates newly-identified objective/action as of 2013 13

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report

Employment Full participation of persons with disabilities in Town of Ajax Employment

Objective Co-Op/School-to-Work Placements o Identify opportunities for students with disabilities to gain workreadiness experience and skills

2013 Progress Fire & Emergency Services expanded its student co-op program to include students with exceptionalities. Partnership with the Durham District School Board has provided 2 students the opportunity to participate weekly in a variety of activities within their functional abilities (vehicle checks, classroom and active training exercises, equipment identification, fire safety, etc.). School-to-Work program partnership with Ajax High School supports graduating high school students in transitioning from school to the workforce.

Employee Accommodations Policy & Process Review o Conduct a comprehensive review of all HR policy and process documents to ensure compliance with legislated Accessible Employment Standard requirements.

Discussion meetings have been held in consultation with the Committee Coordinator to review required changes. Review has focused on the following areas: o Recruitment, selection process, notice to successful candidate o Informing employees of supports o Accessible formats and communication supports o Workplace emergency response plans o Documented individual accommodation plans o Return to work process o Performance management o Career development o Redeployment Prior to the review, many accessibility considerations were already incorporated into existing processes. Through the review, gaps were identified and inclusive wording was added to revise existing templates, policy and process documents to reflect accommodation availability (ex. Early and Safe Return to Work Process, offer letter, job posting templates, emails advising of interview, et al.).

*indicates newly-identified objective/action as of 2013 14

APPENDIX A: Applicant Tracking System

2013 Ajax Accessibility in Action Plan Status Report Project Target: 2014 (pending budget approval)* This system will provide an accessible approach to recruitment administration, as well as orientation and staff training opportunities through its ‘on boarding module’. The system will allow for paperless automated online delivery, tracking, collection and storage of forms and documents. Additional elements such as video clips will be incorporated to provide convenient, dynamic, multi-format accessible training opportunities for staff. Accessibility criteria for the software, including WCAG Level A/AA compliance, will be included in the procurement process.

*indicates newly-identified objective/action as of 2013 15

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report

Transportation Ensure accessible Regional transit planning and municipal taxicabs meet the needs of persons with disabilities.

Objective Municipal Taxi Cab Accessibility o

o o

Consult with AAC and public regarding appropriate proportion of on-demand accessible taxicabs for the community Ensure fare equity for persons with disabilities Establish requirements for owners and operators to provide vehicle registration and identification information in accessible formats on request

Public Transit (Durham Region Transit, Metrolinx) o Participate in consultation opportunities relative to accessible public transit affecting the Ajax community

2013 Progress Taxi By-law 63-2005 is currently under review (approval anticipated January 2014) Staff continue to meet with the Industry and the Town's Accessible Advisory Committee throughout the review process. Public meeting has been held in consultation with the AAC to determine recommendations for proportion of accessible taxicabs.

Annual consultation meeting held with AAC and Durham Region Transit Specialized Services Town of Ajax manages the installation of hard surface bus pads in Ajax on behalf of Durham Region Transit. Town staff work with transit staff to develop specifications and identify locations for safer and more accessible opportunities to enter and exit the public transit system. 240 bus pads will have been completed by December 2013. This project is funded by the Region of Durham.

*indicates newly-identified objective/action as of 2013 16

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report

Built Environment Greater accessibility into, within, out of, and around Town of Ajax facilities, parks, trails and public spaces.

Objective Accessibility considerations in Maintenance, Renovation & Retrofits o Include accessible considerations as required by the Design of Public Spaces Standard and Town of Ajax Facility Accessibility Design Guidelines, to Town renovation, retrofit and maintenance projects wherever possible.

2013 Progress Addition of blinds to St. Francis Centre box office transaction window in order to allow the office to be utilized as an accessible change space. Replacement of main entrance benches at the St. Andrews Centre with higher seating to make sitting and rising easier for program participants. Village Seniors Centre games room benches replaces with higher seating to make sitting and getting up easier for program participants. Relocation of current mail/drop box site at Town Hall. Mail/drop box to be located in a more visible, accessible location beside the main entrance doors at Town Hall. Signage and font increased according to accessibility standards. Mail/drop box to be installed at recommended height for access (December 2013). Project Target: 2014* Proposed replacement of the countertops in the HMS Room kitchens at the Ajax Community Centre. During renovations staff will review accessible design relating to countertops, particularly relative to space, height and reach requirements, as considerations for accessibility. Project Targets: 2016* Proposed replacement of the front entrance doors at the Ajax Community Centre; staff will incorporate any possible accessible design elements into the replacement. Proposed replacement of the public change room lockers at the Ajax community Centre; staff will incorporate any possible accessible design elements into the replacement.

*indicates newly-identified objective/action as of 2013 17

APPENDIX A: Accessible Trails, Parks & Public Spaces

2013 Ajax Accessibility in Action Plan Status Report The Town’s first inclusive playground, winner of a 2013 Durham Region Award for Accessibility, is located at the Audley Recreation Centre. It includes the following accessible features: o Playground elements that include specific accessible playground apparatuses (swings, climbers, low level station etc.) o Climbing stone with tactile surface o Dinosaur digging element o Accessible scorpion water feature o Appropriate gradients on all pedestrian surfaces o Recessed curbs throughout the complex o Accessible resilient playground surfaces o All surrounding trails are composed of asphalt paving and barrier-free access with minimal gradients Project Target: 2014-2015* Rotary Park Canoe/Kayak Docks and Fishing Nodes – (as identified in the Shoreline Improvement Strategy) This type of facility brings another type of recreational activity to the Ajax Waterfront and promotes and active lifestyle. The facility shall be designed to allow for safe launching of canoes and kayaks from a dock located at the existing boat launch at Rotary Park. This design will include considerations for both an accessible lookout and fishing node. These areas will further support bird and marsh viewing and recreational fishing at Rotary Park. Project Target: 2016* McLean Community Centre playground replacement – as part of the placement process, staff will review accessibility requirements and equipment options during the design phase of the project; staff will also seek input from the general public and AAC during the design process. Project Target: 2016* Paradise Park Development – including preservation of popular park elements such as baseball, tennis, playground and soccer areas located in the northeast section of the site. Proposed new amenities to support a swimming beach include washrooms and/or a change facility to be constructed on the existing fire hall building footprint.

*indicates newly-identified objective/action as of 2013 18

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report Accessible beach access will be reviewed. Drinking fountains and improved parking facilities, bike racks, trail connections and a dedicated bus stop are additional proposed elements. Consulting services will be required for the detailed design.

Audley Recreation Centre

The new single-storey accessible community centre and park opened June 2013 and includes the following amenities: o Two pools (teaching/leisure and lane swim) o Gymnasium o Youth room o Community room o Teaching kitchen o Preschool room o Skate park o Splash pad scorpion water feature o Universal playground o Tennis and basketball courts o Walking trails o Events space

Consider Accessibility Facility Design Criteria for Municipal Capital Projects o Encourage all applicants seeking approval for development or redevelopment opportunities to comply with the Town of Ajax Facility Accessibility Design Guidelines through the site plan review and building permit process o Incorporate the Design of Public Spaces Standards into Town of Ajax Planning and Development processes

Applications for significant development projects submitted for site plan approval by the Planning Section are circulated to the AAC for review and comment. Comments generated from the Committee review are communicated to the applicant for considerations in the final design Planning & Building staff have attended AAC meetings to provide tools for members to use when conducting site plan reviews The following is a list of the projects that were approved for construction in 2013: o Ajax Steam Plan: bio-mass steam power generation plant – 170 Mills Road o Die-max: industrial addition – 23 Barr Road o Endras Infiniti: auto dealership – 200 Achilles Road o Malpack Ltd.: industrial plan and office addition – 510 Finley Avenue o Medallion Tower ‘A’: 25-storey building including commercial and office space;

*indicates newly-identified objective/action as of 2013 19

APPENDIX A:

2013 Ajax Accessibility in Action Plan Status Report o o

284 residential units – 65 Bayly Street Scanga Properties Building ‘A’: one-storey commercial 60 Salem Road South Suncor Energy Inc.: Petro-Canada gas-bar, convenience store and carwash – 207 Taunton road West

Project Target: 2014-2016* Conduct comprehensive review of Site Plan Manual, Zoning By-law and related bylaws and documents to incorporate compliance requirements with the Design of Public Spaces Standard Development of a Pickering Village Community Improvement Plan*

The Town has drafted a Community Improvement Place (CIP) with respect to Pickering Village (inclusive of Kingston Road, Old Kingston Road, Church Street, and Elizabeth Street. Within the CIP, one of the proposed Financial Incentive Programs being offered is a Façade Grant – a program to promote the sensitive redesign of existing building facades to enhance the image of Pickering Village. The Façade Improvement Grant Program will provide property owners a financial incentive to undertake restoration or upgrades to their building and property that may not otherwise occur due to cost premiums associated with these improvements. The Facade Improvement Grant Program will provide building owners with the opportunity to receive a grant equal to 50% of the eligible costs to a maximum of $5,000 per building for exterior accessibility upgrades (Approval of the CIP is anticipated in November 2013)

*indicates newly-identified objective/action as of 2013 20

Feedback & Contacts Members of the public are encouraged to make comments on the Town of Ajax Multi-Year Accessibility Plan and accessibility matters in general. We want to hear from you! There are a number of ways you can contact the Town of Ajax to express your accessibility related comments.

Contact Information: Sarah Moore, Committee/Accessibility Coordinator Email: [email protected] or [email protected] Phone: 905-619-2529 ext. 3347 TextNet/ TTY:1-866-460-4489 Fax: 905-683-1061 Mail: Accessibility - 65 Harwood Avenue South, Ajax, ON L1S 2H9 Please note: Hardcopy Customer Feedback Forms are also available at all Town facilities. Ask any staff member for assistance and they will be pleased to help you.

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