Mar 13, 2015 - Changi Airport tops global survey again. Skytrax award important as airport aims to grow as aviation hub:
Publication: The Straits Times, P 81 Date: 13 March 2015 Headline: Changi Airport tops global survey again
Changi Airport (left) beat South Korea's lncheon Airport (right) and termany's Munich Airport (below, right), which came in second and third respective ly. Points were given for ease of use, ease of transfer and passenger facilities, among other indicators. PHOTOS: LIM SIN THAI, BLOOMBERG, GETTY IMAGES
Changi Airport tops global survey again Skytrax award important as airport aims to grow as aviation hub: Experts
instead of dwelling on earlier suc cesses, Changi "continues to inno
time of transformation... We are undertaking a number of signifi
tra-Asian and global flights, trav eller recognition is important, ex
manpower crunch. The airport, which handled
vate and concentrate on making
cant development projects, includ ing Terminal 4 and Jewel Changi
perts said. Associate Professor of market
54.1 million passengers last year,
the customer experience in the air port environment the most enjoya
ing Seshan Ramaswami, from the Singapore Management Universi ty, said: "Winning awards consist ently may influence travellers to
ble".
Airport, with some works taking place amid ongoing airport opera
participated in the Skytrax sur vey, which is recognised as the
Changi also bagged the best air port award for leisure amenities,
tions." Terminal 4, or T4, which is be
industry's biggest exercise. Travel
which include its music bar loung
lers awarded points for ease of use, accessibility, ease of transfer,
es, cinemas, music deck, swim
ing built where the Budget Termi nal used to be, will open in 2017,
ming
rest
while Jewel - a passenger ser
which polls travellers.
passenger facilities and terminal
areas, and the transit hotels at the
vices-cum-retail structure - is
The Singapore airport beat South Korea's Incheon Airport,
comfort, among other indicators.
slated for a 2018 launch.
Mr Edward Plaisted, chief exec
terminals. The airport's chief executive
While awards do not make or
should spur them to do even bet
which took the silver medal, and
utive officer of London-based Sky trax, said at the prize-giving cere
officer, Mr Lee Seow Hiang, said: "This recognition is particularly
ter, he said. This is important to
mony in Paris on Wednesday that,
pleasing for us, as it comes at a
break airports, they are nice to have, and for Changi, which wants to grow as a hub for in-
By KARAMJIT KAUR AVIATION CORRESPONDENT
More than 13 million travellers
CHANGI Airport has maintained its top spot for the third year run ning in an annual global survey
Munich
Airport
in
Germany,
which walked away with bronze.
pool,
napping
and
Source: The Straits Times ©Singapore Press Holdings Limited. Permission required for reproduction.
is expected to grow by 3 per cent to 4 per cent a year over the next two decades. This will put a strain
stop over at Changi instead of
on resources, with Changi's total passenger-handling capacity ex pected to be fully utilised by the
other competing airports in the region."
time TS opens in a decade. "Certainly, there will be chal
Public recognition also lifts
lenges," said airport spokesman
staff morale and pride, which
Robin Goh, who added that Changi will continue to innovate
ensure that Changi continues to do well amid challenges such as a
and transform so that it can serve its passengers and partners well.
[email protected] 