available here - StreetWise CADLink

3/18/13

Deploying Tablets: A Use Case Tour D

Ken Rehbehn Principal Analyst, Mobile Infrastructure March 13, 2013

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© Copyright 2013 011

Tablets Win §  When consuming content §  For collecHng data §  For access to cloud soluHons §  For Geographical InformaHon Systems Page 2

iPad Electronic Flight Bag $1.5M Annual Savings photo: Flickr/Simon_sees © Copyright 2013 011

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Tablets Lose §  When creaHng complex content

§  When you need hands free photo: Flickr/Horia Varlan photo: Flickr/rootseven Page 3


US Enterprise Mobility IT Decision-‐Maker survey employee candidates for using mobile applica8ons on tablets? Top Which%groups%of%workers%are%your%top%priority%when%deploying%applications%on%a%smartphone%and%tablet?%(n=400) Executives

64%

Sales5force

52%

Technicians/engineers

36%

Marketing5personnel

36%

Non/executive5managers

29%

Finance5personnel

27%

Administrative5personnel

24%

Operations5personnel

21%

Consultants

18%

Faculty

16%

Repair/maintenance5personnel

14%

Factory/production5staff

Challenge: Decision makers not looking at field workers as mobile applicaHon prospects

13%

Delivery5personnel/couriers/drivers

Public Safety 11%

12%

Public5safety5personnel

11%

Physicians/clinicians

11%

Construction/tradespeople

10%

Non/field5support5personnel

7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Percent%of%respondents

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The Use Case Tour

Fire Service

Law Enforcement

photo: Flickr/torbakhopper photo: Flickr/KOMUnews

Emergency Medical Service

Electric Utilities

photo: Flickr/Editor B Page 5


photo: Flickr/Andreanna Moya Photography

These Use Cases Are Not Comprehensive §  Limited applicaHons §  Limited hardware opHons §  We are in early days . . . some work is a bit experimental

photo: Flickr/Horia Varlan Page 6


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Law Enforcement Use Case §  Street Cred SoYware Fugitive task force •  Dashboard for the hunt •  Manage target priority

hZp://streetcredsoYware.com Page 7


Tablets and the Officer Opportuni?es §  InvesHgaHve case management §  Crime scene invesHgaHon and documentaHon §  GIS / ShotSpoZer §  Major crash invesHgaHon §  SWOT incident management

photo: Flickr/nereocystis Page 8


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Tablets and the Officer Challenges §  JusHficaHon for return on mobility investment §  Form factor §  Culture §  Security §  Criminal JusHce InformaHon System (CJIS) requirements Tablets must not compromise officer safety photo: Flickr/Kashklick Page 9


Fire Service Use Case §  StreetWise CADlink Incident Response Tool •  Receive CAD data •  Combine with GIS •  Pull in preplan data www.streetwisecadlink.com

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Fire Service Use Case (ConHnued)

Drives efficient and rich communication Page 11


Tablets and the Fire Fighter Opportuni?es §  Response informaHon §  Pre-‐plan development §  Technical manuals §  Apparatus maintenance §  Inventory §  Standard operaHng procedures

§  Incident management photo: Flickr/BLM Nevada Page 12


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Tablets and the Fire Fighter Challenges §  Durability §  ParHal soluHons §  Missing Hes into Incident Command System (ICS) §  Missing Hes into personnel accountability report (PAR)

§  Funding §  JusHficaHon for Return on Mobility §  Budgets

§  Device Management photo: Flickr/Loco Steve Page 13


Emergency Medical Service Use Case §  WebMedicPro Electronic Patient Care Report •  Turnkey Document patient care system •  Receives dispatch data •  Interfaces to billing systems hZp://www.webmedicpro.com Page 14


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Tablets and the EMT Opportuni?es §  May be only realisHc way to meet health bill requirements on EDI §  Puts medical protocols and references at finger Hps of field providers §  EliminaHon of paper report helps accuracy and completeness Page 15

photo: Flickr/lex E. Proimos © Copyright 2013 011

Tablets and the EMT Challenges §  Affordable ruggedizaHon §  Security §  Small organizaHons have liZle IT support resources §  ApplicaHons must meet HIPAA privacy standard §  Future NaHonal EMS InformaHon System (NEMSIS) support photo: Flickr/Jason Edward Scott Bain

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Electric U?lity Use Case §  Clearion SoYware Mobile GIS for electric utilities •  Asset mapping •  Vegetation management

hZp://www.clearion.com/ photo: Ken Rehbehn Page 17


Tablets and the Line Worker Opportuni?es §  Rapid and accurate damage assessment aYer storms §  Outage management §  Up-‐to-‐date distribuHon map

photo: Flickr/Sister72 Page 18


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Tablets and the Line Worker Challenges §  Culture §  Union work rule impacts §  Convenience issues

§  Form factor §  Durability §  Temperature range §  Screen visibility

§  CommunicaHons §  Must support disconnected mode

photo: Ken Rehbehn

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A Word About the Devices Manufacturer for next tablet? Which device manufacturer are you considering for your next tablet purchase? (n=258) Apple

52%

Samsung

19%

Microsoft

6%

Dell

4%

Amazon

2%

Google

2%

Asus

1%

BlackBerry/RIM

1%

Hewlett-‐Packard (HP)

1%

Acer

0%

Lenovo

0%

Nokia

0%

Panasonic

0%

Sony

0%

Sony Ericsson

0%

It doesn't s ay

0%

Unsure/Don't know

7%

0%

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Yankee Group US Enterprise Mobility IT Decision-‐Maker survey shows how economy of scale favors a small number of players

2%

Motorola

10%

20%

30%

40%

50%

60%


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These are early days . . .

§  Devices are evolving §  Enterprise soYware is progressing §  Corporate best pracHces are forming Return on mobility remains a challenge photo: Flickr/ABQ MUSEUM PHOTOARCHIVES Page 21


Thank you Ken Rehbehn Principal Analyst [email protected]

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