Call for Entries

Call for Entries Closing Date 2 October 2015 Dinner & Ceremony 4 February 2016

Call for Entries Call for Entries The Call for Entries for The Card and Payments Awards 2016 is now open. Organisations have until 2 October 2015 to prepare entries across a range of categories. The shortlist will be announced early December 2015 following review by our panel of judges led by Roger Alexander. The Card and Payments Awards continues to provide a forum to recognise excellence and innovation in the UK and Irish card and payments industries. Take some time to reflect on your organisation’s achievements. Winning an award or being shortlisted as a finalist is a great achievement. A win can be leveraged on customer communications, play part of the business development process and also be a great source of pride and recognition for the teams behind the Awards. With the move towards digital continuing apace we expect to see many entries focussed on developments in online and mobile payments.

What is new for 2016! Retailers For 2016 we want to welcome retailers in conjunction with their payment partners to enter the new category Best Retailer Achievement in Payments which aims to recognise retailers who are proactively incorporating payments into their core business strategy to the benefit of customer experience and business performance. Start Ups We have also created a standalone category to showcase Best New Payments Industry Newcomer where we are looking to call out new organisations that are making a splash in payments. Open to All Industry Although many of the categories at TCPA require entries from the consumer or B2B facing brands we have nominated some categories for the first time as Open to All Industry and so that entries can come from all parts of the value chain for these categories. The four categories which are Open to All Industry are Best CSR Programme, Best Industry Innovation of the Year, Industry Achievement of the Year and Best Payments Industry Newcomer. We think there should be something for everyone! Irrespective of what type of payments company you are, how you service your customers, protect against fraud and deliver innovation is critical for your success. If you have done it well why not shout about it! The Card and Payments Awards which continues to be the go-to event for the industry will take place on 4 February 2016. We expect to be joined by more than 1200 senior figures from the industry. But if you want to be up on the podium, you need to enter first – quite simply you need to be “In it to Win it”! And whether or not you ultimately win it is a great process to go through. This brochure and our website www.cardandpaymentsawards.com is all you need. As always, we are on hand to answer any questions you may have on the entry process between now and the closing date of 2 October 2015. Thank you. 2

Dinner Booking Awards Ceremony & Dinner

A Date for your Diary: Thursday 4 February 2016 Join more than 1200 of your colleagues, peers, customers and suppliers at the 11th annual Card and Payments Awards Dinner & Ceremony in The Great Room of The Grosvenor House. This prestigious Black Tie Dinner & Awards event blends a celebration of the year s industry achievements with the unparalleled opportunity to network with a dazzling array of key industry personnel.

All tables are for ten people. Your table booking includes the Champagne reception at 18.30, three course dinner, wine and entertainment. Tables are priced at £3,150 plus VAT. We operate a very transparent policy of table allocation according to the date of booking so we are getting a greater number of early birds! You can book a table via the website, paying either by card or requesting an invoice. Alternatively please call the team on 020 3755 3292 for further details. 3

Judging

We have brought together a broad spectrum of independent experts, who either specialise in a particular field, or who have experience and insight into different aspects of the industry. All judges sign up to a Code of Conduct covering confidentiality, conflicts of interest and contact with entrants. A selection of the judges will review and score all the qualifying entries and compile a shortlist in each category. Entries will be judged against the criteria specifically detailed in this brochure. The judges will rely exclusively on the information provided by the Award entrants and not on any prior knowledge that they may have. The judges will be looking to see how the programme/ service/ product or initiative has been a success and how it stands out from the rest of the market. All judges will meet for a final judging day at the end of 2015 and vote for the overall winner of each award. Supporting material, where provided, will be presented at this point in the judging process. The judges decision is final and there will be no opportunity for appeal, discussion or correspondence.

4

Awards Calendar

26 Call for Entries June 2015

2

Entry Deadline October 2015

1

Shortlist Announced December 2015

4

Dinner & Ceremony February 2016

Roger Alexander CHAIR OF JUDGING PANEL

Non Executive Director, Accourt Industry Personality of the Year The Card Awards 2008

Mark Bergdahl Director, Loyalty Consulting

Marcia Clay

Robert Courtneidge

SVP & Group Head Strategy and Commercial Development UK and Ireland, MasterCard Worldwide

Global Head of Cards & Payments Locke Lord Founding Director Prepaid International Forum

Úna Dillon

Andrew Gilchrist

Payments Operations Consultant

Director of Corporate Development VocaLink

Peter Jones

Kelley C. Knutson

Managing Director PSE Consulting

Executive Vice President TSYS International

Elmar Leissle

Laura McCracken

Head of Regional Marketing UK & Ireland Visa Europe

Head of Amazon Corporate Gift Card UK Amazon

Ivan Mainprize

Thaer Sabri

Vice President EMEA American Express

Chief Executive Electronic Money Association

Matt Sloan

Jacqui Tribe

Managing Director, EMEA Diners Club International

Manager, Legal & Regulatory The UK Cards Association

5

Conditions of Entry Eligibility The Card & Payments Awards are open to the following organisations:

IMPORTANT

• Credit card issuers and also their retail, affinity and co-brand partners in the UK and Republic of Ireland.

Entries should be submitted by the organisation that has the direct interface with the end payer or the merchant offering the service. Entries may be prepared by suppliers and other members of the value chain but the Award nomination needs to be in the names of the end consumer brand or B2B brand and needs to be authorised by that brand. Exceptions to this are Industry Achievement of the Year, Best CSR Programme, Best Payments Industry Newcomer and Best Industry Innovation of the Year which are open to all organisations whose principle business is payments

• Debit card issuers linking a payment card to a UK or Irish banking or building society account or which is used to pay for goods and services by debiting the holder’s account. • Prepaid card issuers, meaning any organisation who owns or operates a brand that is utilised (on its own or as a co-brand) in connection with prepaid cards usable in an open network, identified by a significant number of outlets in the UK or Republic of Ireland. Any prepaid product entered must relate to actively issued cards / accounts. Entrants must provide evidence of having in issue over 1000 cards / accounts under a single brand or co-brand. • Charge card issuers and also their retail, affinity and other co-brand partners in the UK or Republic of Ireland, who provide payment cards that require customers to settle their account in full at the end of a specified period of time. • Merchant acquirers who are licensed to offer merchant acquiring services in the UK or Republic Of Ireland. • Other Payment Companies must be a payment institution authorised or registered by the FCA under the Payment Services Regulations 2009 or equivalent Electronic Money related legislation or are offering payment services under one or more of the exemptions to the regulations or under an EEA passport into the UK or the Republic of Ireland or are otherwise qualified under one of the other issuer or acquirer definitions above. • Retailers can enter Best Retailer Achievement in Payments and any other category where they can showcase a qualifying entry.

6

Category Entry Criteria

• Companies entering must meet the general eligibility criteria detailed in Conditions of Entry, entrants need to adhere to the specific category entry criteria. • Of the year categories must relate to campaigns, products,initiatives or programmes launched (or relaunched following a refresh) in the UK or Irish market between 1 October 2014 and 30 September 2015. • Entries in the remaining categories must refer to results achieved from existing or new initiatives, programmes, products or services during the period 1 October 2014 and 30 September 2015. Judges will be looking for significant developments or additional objectives and results in the period where existing projects are referenced.

Awards Calendar


2


1


4


• Each category also has its own judging criteria and specific eligibility; please check your entry complies with these as these will form the basis of judges scoring. • Please do not enter the same initiative into more than 2 categories and ensure that the all entries are tailored to the category. NB The judges reserve the right to re-allocate an entry to a different, more appropriate category where applicable.

7

Best Prepaid Product of the Year

•

Best Debit Card Programme of the Year

•

Other Payments Companies

Retailers*

• •

•

Best Business Card Programme

•

•

•

•

•

Best Design of the Year

•

•

•

•

•

Best Marketing Campaign of the Year

•

•

•

•

•

•

Best Benefits or Loyalty Programme of the Year

•

•

•

•

•

•

Best Achievement in TCF

•

•

•

•

•

Best Retailer Achievement in Payments

• •

• •

•

• •

•

•

•

•

•

Best Initiative in Mobile Payments

•

•

•

•

•

•

Best Alternative or Digital Payments Programme

•

•

•

•

•

•

•

Best Security or Anti-Fraud Development

•

•

•

•

•

•

•

Best Technology Initiative of the Year

•

•

•

•

•

•

•

Best Achievement in Customer Service

•

•

•

•

•

•

•

Best Industry Innovation of the Year

Open to All Industry

Best CSR Programme


Best Payments Industry Newcomer


Industry Achievement of the Year


Categories which are ‘Open to All Industry’ can be entered by any organisation in the card and payments industry provided their principle business focus is payments or the focus of the entry is payments related. In these Open categories the entrant does not require to be the consumer facing brand.

8

Merchant Acquirers

Charge Card Issuers

•

Debit Card Issuers

•

Best Credit Card Product of the Year

Prepaid Card / Product Issuers

Brands, and Affinity Partners

Categories

Credit Card Issuers

Who Can Enter

For Best Payments Industry Newcomer the entrant requires to have been trading no more than 24 months prior to 1 April 2015. Retailers are welcomed to enter for any category where they can field a qualifying payments intiative.

Entry Instructions

Each entry should consist of the following elements: 1. A typed statement to a maximum of 1000 words addressing the Question and Answer format i-iv below. You should use the questions as section headings (these will not contribute to the word count). When answering questions please cross reference to the individual category criteria to ensure your emphasis is correct. Judges will be scoring against these. i Why is your company entering this award category? (consider aims and objectives of initiative, project or situation) ii What has your company done since 1 October 2014 to qualify for this award? (include scope of programme or initiative, choice of implementation or approach) iii What benefits to your company and your customers can be illustrated as a result? (i.e. competitive advantage, effectiveness, ROI, improved performance, service, usability) iv What measurements of success (max 2) best indicate why your company should win this award? (refer results and outcome to original objectives)

2. A separate 250-word (max) synopsis of your entry in bullet form summarising the key points using the same question headings as your 1000-word statement.

3. A separate 50-word entry description with title which will be used in the event your entry is shortlisted. NB: This will be published in the event your entry is shortlisted and therefore should not contain any confidential material. 4. Up to 3 pieces of supporting material. Choose materially that succinctly supports your entry. Films can be very compelling if they bring to life an entry. 5. A signed entry form with means of payment. Each entry costs £225 plus VAT. We can accept payment online or we are happy to raise invoices but the payment must be received within 14 days. Entries will only be progressed once payment is received. 6. A high resolution format company logo for all entering parties. 7. At least one premium image that illustrates / supports your entry for use for shortlisting and the Awards show. 8. For Prepaid card companies only please complete a supplementary form should be completed. This can be found on the downloads Section on the website.

9

Best Credit Card Product of the Year Entries are invited for credit card products available to consumers in the UK and Ireland between 1 October 2014 and 30 September 2015. As an of the year category, submissions must be in respect of products that have been either launched or are existing products which have been refreshed and repromoted during the qualifying window. Judges will be looking for products which offer best value to the customer, show creative or innovative elements and can demonstrate commercial success delivered during reporting period.

Judging Criteria

Eligibility

• Demonstrate the Customer Value Proposition.

• BRAND OWNERS AFFINITY OR CO-BRAND PARTNERS

• Evidence the creative and innovative elements of the product.

• CREDIT CARD ISSUERS

• Demonstrate commercial success. • Quality of Submission and use of reliable metrics.

To enter the Awards please visit our website http://www.cardandpaymentsawards.com/register

10

Best Prepaid Product of the Year Entries are invited for prepaid products (cards, virtual etc.) available to consumers between 1 October 2014 and 30 September 2015. As an of the year category, submissions must be in respect of products that have been either launched or are existing products which have been refreshed and repromoted during the qualifying window. Judges will be looking for products with an innovative application which respond to targeted customer needs, offer good value and which can evidence commercial success. Judges will be interested in how the programme has been delivered and how this affects overall utilisation e.g. suitable distribution networks for end users, customer service and ease of reloading as appropriate.

Judging Criteria

Eligibility


• BRAND OWNERS AFFINITY OR CO-BRAND PARTNERS • PREPAID CARD ISSUERS

• Evidence of creative or innovative elements of the product. • How the prepaid product has been successfully delivered to end users.

All prepaid entrants must complete additional information form see downloads page on website

• Demonstrate commercial success. • Quality of Submission and use of reliable metrics.


11

Best Debit Card Programme of the Year The award will go to the best debit card and associated current account available to consumers during the period 1 October 2014 and 30 September 2015. As an of the year category, submissions should be in respect of debit card programmes that have been launched or are existing programmes which have been refreshed and repromoted during the qualifying window. Judges will be looking for products which offer best value to the customer. The winning product will clearly demonstrate that it meets the needs of its target customers, with particular focus on assessing the attributes of benefits, features and customer service. The entry should also demonstrate evidence of commercial success.

Judging Criteria

Eligibility


• BRAND OWNERS AFFINITY OR CO-BRAND PARTNERS. • DEBIT CARD ISSUERS

• Evidence the creative and innovative elements of the product.

• OTHER PAYMENTS COMPANIES

• How effectively the programme deepens the customer / provider relationship. • Effectiveness of the communication of benefits to the consumer. • Demonstrate commercial success. • Quality of Submission and Use of Metrics.


12

Best Business Card Programme CATEGORY SPONSOR

Entries are invited for Best Business Card Programme. This award will go to the card issuer or brand that can show how it has offered the best card programme focussed on the corporate customer (large and small) . Judges will be interested in creative and innovative elements of the programme, including how the programme can deliver value to users and also assist in managing costs and driving savings. Results should reflect achievements during the period between 1 October 2014 and 30 September 2015.

Judging Criteria

Eligibility


• BRAND OWNERS, AFFINITY OR CO-BRAND PARTNERS • CHARGE CARD ISSUERS

• Evidence the creative and innovative elements of the programme.

• CREDIT CARD ISSUERS • DEBIT CARD ISSUERS

• Demonstrate commercial success.

• PREPAID CARD ISSUERS

• Benefits to the business user. • Quality of Submission and use of reliable metrics.

To enter the Awards please visit our website http://www.cardandpaymentsawards.com/register 13

Best Design of the Year The judges will make this award to the card brand / issuer or payments provider who can demonstrate creative thinking behind the design of its card or digital payments interface. Qualifying designs will have been brought to market between 1 October 2014 and 30 September 2015. The design should stand out in the market and serve to enhance the relationship between customer and provider. Whether physical card or digital interface the judges will be looking for designs that are complimentary with the brand and can evidence that the design has performed well. If you are submitting a card design please send 14 physical samples in addition to a high resolution image. If you are submitting a digital payments interface please submit high resolution images.

Judging Criteria

Eligibility

• Clear visual & aesthetic appeal.


• Stand out in market / consumer appeal.


• Innovation / User Experience.

• OTHER PAYMENTS COMPANIES • PREPAID CARD ISSUERS

• Suitability of design and fit with brand values.

• RETAILERS

• Quality of Submission and use of reliable metrics where appropriate.


14

Best Marketing Campaign of the Year

As an of the year category, entries are invited for a payments related marketing campaign executed between 1 October 2014 and 30 September 2015. Entrants should outline, within the context of an overall marketing strategy, how their organisation has used an integrated campaign to improve market share, drive sales, enhance customer loyalty and drive customer engagement, target specific or new markets etc.

Judging Criteria

Eligibility

• Creativity and use of techniques to successfully engage

• BRAND OWNERS, AFFINITY OR CO-BRAND PARTNERS

with target audience and achieve objectives.

• CHARGE CARD ISSUERS • CREDIT CARD ISSUERS

• Campaign differentiators and innovations.

• DEBIT CARD ISSUERS • OTHER PAYMENTS COMPANIES

• Results achieved in terms of brand awareness and /or sales.


• To what extent the campaign was a success against objectives. • Quality of Submission and use of reliable metrics.


15

Best Benefits or Loyalty Programme of the Year Entries will be accepted from card brands, issuers, merchant acquirers, retailers and other payments companies for payments related benefits and loyalty programmes launched between 1 October 2014 and 30 September 2015. Judges will be looking for examples of benefits packages or linked loyalty engagement programmes, where entrants can demonstrate how they have addressed customer needs and targeted an attractive value proposition to specific customers to drive increased engagement / loyalty, improved sales and overall benefits to both customer and provider. For acquirer entries, judges will want to see innovative merchant programmes that incentivise and reward customers.

Judging Criteria

Eligibility



• Success in generating increased sales, improved loyalty and overall benefits to both customer and provider.

• CREDIT CARD ISSUERS • DEBIT CARD ISSUERS • PREPAID CARD ISSUERS

• Creativity and effectiveness in packaging and fulfilling the benefits and / or loyalty programme.

• MERCHANT ACQUIRERS • OTHER PAYMENTS COMPANIES • RETAILERS

• Transparency of information and clarity of communications. • Quality of Submission and use of reliable metrics.


16

Best Achievement in TCF CATEGORY SPONSOR

This award is open to any qualifying entrant who has made a significant contribution in the last twelve months to the advancement of fair customer treatment, diversity and social inclusion. Entries should demonstrate how the customer is at the heart of the organisation’s business activities and how the organisation is delivering consistently fair outcomes to consumers, is proactive about remedying any shortcomings and how TCF and social inclusion are integral to their business culture and ethos. Entries may be in respect of a single significant project or programme e.g. organisational response to a regulatory requirement which demonstrates significant achievement in respect of the advancement of the principles of TCF. The qualifying period is 1 October 2014 to 31 September 2015.

Judging Criteria

Eligibility

• The degree to which the TCF agenda has been


advanced within the reporting period.


• Evidence of Innovation as regards advancing the TCF agenda.

• DEBIT CARD ISSUERS • PREPAID CARD ISSUERS

• Advancement of the social inclusion agenda.

• MERCHANT ACQUIRERS • OTHER PAYMENTS COMPANIES

• Entry evidences that good business performance and the principles of TCF are entirely compatible. • Quality of Submission and use of reliable metrics.


Best Achievement in Retailer Payments This category is open to all retailers, and where appropriate, submissions can be in conjunction with their merchant acquirers, PSPs or other payments providers, who have demonstrated a proactive approach to payments by embracing payments as a core part of their business strategy. The initiative or series of payments initiatives (supporting either online and / or face to face payments) that the retailer has undertaken during the qualifying period sets them apart as a strong advocate of frictionless commerce and has resulted in improvements to the customer experience and a corresponding uplift in business performance. The qualifying period is 1 October 2014 and 30 September 2015.

Judging Criteria

Eligibility

• The degree to which payments strategy is at the core of

• MERCHANT ACQUIRERS

the retailer’s business approach and the extent to which the retailer is committed to frictionless commerce.

• OTHER PAYMENTS COMPANIES • RETAILERS / MERCHANTS

• The range of payments initiatives which have been introduced during the qualifying period. • The degree to which the payments strategy has allowed the retailer to develop its relationship with its customers. • Evidence of an improvement in customer experience and / or business performance as a result of retailer’s approach to payments.

To enter the Awards please visit our website • Quality of Submission and use of reliable metrics. 18

http://www.cardandpaymentsawards.com/register

Best Mobile Payments Initiative of the Year CATEGORY SPONSOR

Entries are invited which demonstrate an initiative which has at its core the integration of the payment functionality delivered via the mobile channel i.e. mobile telephone or other mobile communications device. Entries should cover mobile based payments initiatives implemented or launched between 1 October 2014 and 30 September 2015. Entries should be submitted by the organisation that has the direct interface with the end payer or the retailer / merchant that is offering the programme.

Judging Criteria

Eligibility

• Evidence of Innovation.




• Speed of adoption by users and other indicators of strong market reception. • Demonstrate commercial success.

• MERCHANT ACQUIRERS • OTHER PAYMENTS COMPANIES • PREPAID CARD ISSUERS • RETAILERS

• Quality of Submission and Use of Metrics.


Best Alternative or Digital Payments Programme CATEGORY SPONSOR

Entries will be accepted from companies who offer facilities for any electronic payment or money transmission e.g. which do not necessarily require a physical card or card account. This could include electronic wallets, peer to peer payments, money transmission services, e-money, electronic vouchers or cheques and other digital payments propositions. Programmes do not have to be new during the reporting period but results must refer to activity and developments between 1 October 2014 and 30 September 2015.

Judging Criteria

Eligibility



• Innovative and with a range of applications.


• Evidence of take up of the programme / market penetration.


• Demonstrate commercial success.


• Quality of Submission and use of Metrics.


20

Best Security or Anti-Fraud Development CATEGORY SPONSOR

Open to card issuers, banking acquirers, retailers and other payment companies who will be expected to set out an innovative solution which has improved the security of customer’s transactions at any stage of the payment process or has protected the customer from internet, mobile or other card-notpresent (CNP) fraud, identity theft, card interception etc. Submissions for your fraud prevention or detection initiative should focus on activity between 1 October 2014 and 30 September 2015.

Judging Criteria

Eligibility

• Innovative nature of the security/ anti-fraud development.


• Evidence of material uplift in customer security and fraud control.


• Compelling business case justification.


• Quality of Submission and Use of reliable Metrics.



Best Technology Initiative of the Year CATEGORY SPONSOR

This award will recognise card brands, issuers, banking acquirers or other payments companies who have leveraged new or existing information and communications technology in either an innovative or creative manner to deliver an innovative solution related to payments or indeed to create a new opportunity. Entries are encouraged from organisations which can demonstrate and measure the use of information technology as an enabler for business and customer advantage. The qualifying period is 1 October 2014 - 30 September 2015.

Judging Criteria

Eligibility

• Degree to which the technology is the key enabler of the initiative.


• The technology delivers an innovative solution to a specific problem or creates an opportunity.

• CREDIT CARD ISSUERS • DEBIT CARD ISSUERS • MERCHANT ACQUIRERS

• The benefits to the business and / or customer delivered by the use of technology.

• OTHER PAYMENTS COMPANIES • PREPAID CARD ISSUERS

• Quality of Submission and use of reliable metrics.


22

Best Achievement in Customer Service Entrants are invited from card issuers, their brands, merchant acquirers and other payments providers who should demonstrate a true understanding of their customer’s needs through the delivery of customer service excellence. Entry submissions should detail specific significant achievements and initiatives between 1 October 2014 and 30 September 2015 which show proof of the impact of an innovative customer care strategy on customer satisfaction and retention levels. Entries must be associated with the payment product (as opposed to general bank account servicing) or in the case of merchant acquirers with their merchant customers.

Judging Criteria

Eligibility

• Evidence of deployment of innovative and effective


customer care strategy during the qualifying period.


• Use of multiple channels of customer service delivery to better meet consumer needs. • Evidence that customer service achievements are driving

• DEBIT CARD ISSUERS • MERCHANT ACQUIRERS • OTHER PAYMENTS COMPANIES • PREPAID CARD ISSUERS

excellence and improving levels of customer satisfaction. • Quality of Submission and use of reliable metrics.


23

Best CSR Programme

Entries for Best CSR Programme are invited from all industry participants. The judges will be looking for a successful CSR project illustrating results achieved between 1 October 2014 and 30 September 2015, which has effectively delivered its corporate and social responsibility objectives and has made a material difference to the community / stakeholder groups it is serving.

Judging Criteria

Eligibility

• The Programme relates to community, social or ethical issues.

• OPEN TO ALL INDUSTRY

• The Programme demonstrably benefits key stakeholder groups. • The Programme has been successful and will deliver a sustainable impact. • Quality of Submission and use of reliable metrics.


24

Best Industry Innovation of the Year CATEGORY SPONSOR

Entries are invited from all industry participants. Judges will be looking for innovations implemented or launched between 1 October 2014 and 30 September 2015, which have increased the organisation’s competitiveness and effectiveness and could be considered firsts in the market. An innovation can be a product, service, technology, system or procedure.

Judging Criteria

Eligibility

• Level of Consumer Impact.


• Level of Business Impact. • Level of Industry Impact. • Degree of Innovation. • Quality of Submission and use of reliable metrics.


Best Payments Industry Newcomer The Card and Payments Awards welcome entries for this exciting new award which will recognise a newcomer organisation that commenced operating no earlier than 24 months prior to 1st April 2015. The ‘Start-Up’ organisation will be offering a payments related service or product which is delivering value and benefit to any aspect of the payments ecosystem. The organisation will be making an impact through performance, innovation, value to stakeholders etc. It will deliver an innovative solution to a specific set of problems or indeed it may be creating opportunity. The judges will be interested to see that the organisation is performing well , gaining in traction with further growth projected. The organisation might evidence developed relationships, implementations, contracts and other indications of positive performance.

Judging Criteria

Eligibility

• The organisation delivers an innovative solution


or indeed creates an opportunity. • The organisation is performing well, gaining traction in the market and further growth is projected. • The organisation stands out from its competition. • Quality of submission and the degree that the entrant can evidence a trajectory towards success.


26

Industry Achievement of the Year CATEGORY SPONSOR

This special award is open to all and will be presented to an individual or team or organisation who delivered a significant achievement during the year to 30 September 2015. The achievement is likely to have made a significant contribution to the advancement and success of any aspect of the the card and payments industry. Nominations may apply to anyone in the industry and are not restricted to financial institutions. The judges will nominate candidates that they feel qualify for this award; however individuals or organisations are also welcome to contact us directly with their nominations on [email protected] by 2 October 2015. The nominations should consist of a maximum of 250 words detailing the achievement and why it should be recognised.

Judging Criteria

Eligibility

• Importance of and reach of nominated achievement.

• OPEN TO ALL INDUSTRY PARTICIPANTS

• Degree to which nominated achievement can have an impact on the rest of industry.


General Guidance

• Ensure you include relevant detail, be specific, give clear examples where possible. We reccomend absolute metrics to demonstrate your achievements. Any information marked as confidential will be treated as such but it is very helpful to underline the merits of a entry. NB: Absolute metrics are preferable to rather than percentage uplift. • Include supporting evidence only where it will enhance your submission but it will only be used in the final judging session* The entry needs to stand on the merits of the 1000 word statement and the 250 synopsis for the purpose of shortlisting. *An exception to this is Best Marketing Campaign of the Year and Best Design of the Year. • Keep it short. Try to summarise your achievements as succinctly as possible for the judges and do spell out what makes the entry award winning.

Awards Calendar


2


1


4


Confidentiality All material will remain confidential to the judges. Winning case studies will be written up and published in The Card & Payments Awards winners magazine which will be distributed in March 2016. Entrants may mark financial information or sensitive parts of their entry as ‘Not for Publication’ This will be respected in all instances by the organisers. Please ensure that you have satisfied all elements of the Submission Checklist before submitting an entry

28

Entry Checklist

Some additional details

• Signed Entry Form & Payment - Entry will only be submitted for judging when payment is received. We accept payment by Card or Invoice. You can pay online by card payment or request an invoice.

• The deadline for entries is 2 October 2015. All entries should be sent to [email protected]. A separate email is required for each entry.

• 250 word statement saved in PDF format.

• Entries will be acknowledged by email within 7 working days of receipt. Entries may be withdrawn at any point up to 2 October 2015 upon written request. Please note, however, that entry fees are non-refundable.

• Entry Title and 50 word description saved in PDF format. NB This should not contain confidential information.

• Entries received after the closing date will not be accepted under any circumstances.

• Prepaid Additional Information Form where applicable.

• Entries which are incomplete or are incorrectly completed, or provided without the signed entry form or correct fee will be disqualified and the fee will not be refundable. You should refer to the instructions contained in this brochure. If in any doubt, please contact the Awards team on 0203 755 3292 [email protected].

• 1000 word statement saved in PDF format.

• Up to a maximum of 3 items of supportinng material. • High resolution logos* for each entrant participating in a submission. E.g Acquirer and Retailer or Issuer and Brand. • Premium Image - entries should be supported with a high resolution premium image to promote the Awards shortlist and at the Ceremony itself. • Not for Publication - Any confidential information must be clearly annotated so there is no doubt as to what is ‘Not for Publication’.

• All entries and supporting material will be securely destroyed. • Shortlisted organisations will be notified by the end of November 2015.

Logos should be provided as an llustrator EPS or relevant file format. Images should be supplied at a resolution of 300 dpi and measure at least A5 at that resolution.

29

Dinner Booking Form

Please simply log onto our online payment / booking page.

Table of 10 tickets price £3,150 plus VAT (£3,780)

Please call us on 0203 755 3292 if booking after 1 October 2015 to check availability. We allocate tables at the point of payment.

To confirm your attendance at the Awards Ceremony and Dinner Thursday 4 February 2016 at The Grosvenor House Hotel, London, please complete this form using block capitals and return with your payment

Return to: TCPA 2016 The Card and Payments Awards Ltd 53 Chandos Place, Covent Garden London WC2N 4HS Fax: 020 7812 6677

Please reserve

tables of ten

at unit cost of £3150 plus VAT ( £3780 ) I would like to pay by the following payment method

Invoice Our terms are payment within 14 days. Tables are allocated based on payment date.

Card Payment Please use the secure payment facilty on our website: http://www.cardandpaymentsawards.com/enter

Host name Job title

Cheque

Your name

Please attach cheque for the full amount made payable to: The Card and Payments Awards Ltd

Job title Company Address

Postcode

Tel no.

You can make a card payment for a table or request an invoice directly on our website

Email

Bookings will remain provisional until receipt of a completed booking form. A guest form for your table will be sent to you for return at least 2 weeks before the dinner. Tickets will be forwarded two weeks prior to the event. Payment must have been made prior to the event. By booking a table, you agree to supply a list of expected attendees to the organisers at least seven days prior to the event. Cancellations will be accepted and monies will be refunded (less 20% administration charge) up to 23 December 2015 on receipt of written instruction. No refunds will be made after 23 December 2015. We would like to keep you up to date with relevant information from The Card and Payments Awards Ltd about the Awards and occasionally from our sponsors & selected third parties. Please write to the Data Protection Controller at The Card and Payments Awards Ltd, 53 Chandos Place, London WC2N 4HS if you specifically do not want to receive this information or refer to our privacy policy on www. cardandpaymentsawards.com for more information. Please tick here if you object to receiving emails on products and services from sponsors and selected third parties.

30

Entry Form

Please simply log onto our online payment / booking page.

Entries may be submitted in one or more of the categories Please tick the relevant box and complete one form for each entry. Best Credit Card Product of the Year Best Prepaid Product of the Year Best Debit Card Programme of the Year Best Business Card Programme Best Design of the Year Best Marketing Campaign of the Year Best Benefits or Loyalty Programme of the Year Best Achievement in TCF Best Retailer Achievement in Payments Host name

Best Initiative in Mobile Payments Best Alternative or Digital Payments Programme Best Security or Anti-fraud Development Best Technology Initiative of the Year Best Achievement in Customer Service Best Industry Innovation of the Year Best CSR Programme Best Payments Industry Newcomer Industry Achievement of the Year (no charge) Please scan or detach and return this entry form by the deadline for entries

17.00 on Friday 2 October 2015, together with:

Job title Your name

• Entry Title and 50 word description of entry • 1,000 word statement

Job title

• 250 word bulleted summary

Company

• No more than 3 items of Supporting material

Address

• Payment of £225 + VAT (£270) per entry

• Company logos(s) and requested high res electronic images

Postcode

Tel no.

• Entries should be submitted to [email protected]. Each entry should be sent in a separate email with all elements saved separately in appropriate format.

Please tick how you intend to pay for your entry(ies).

Email

Invoice Our terms are payment within 14 days. Tables are allocated based on payment date.

Entrant’s Declaration I have read the information contained in this brochure and I am submitting this entry in accordance with all the entry criteria and instructions. I note that this entry will be treated in strictest confidence by the judges, where information has been marked as commercially sensitive, but I also understand that all other information given may be published if this entry is selected as a finalist. An entry fee is enclosed.

Title of Entry

Cheque

Contact name

Card Payment Please use the secure payment facilty on our website: http://www.cardandpaymentsawards.com/enter

Signature

Please attach cheque for the full amount made payable to: The Card and Payments Awards Ltd

We would like to keep you up to date with relevant information from The Card and Payments Awards Ltd about the Awards and occasionally from our sponsors & selected third parties. Please write to the Data Protection Controller at The Card and Payments Awards Ltd, 53 Chandos Place, London WC2N 4HS if you specifically do not want to receive this information or refer to our privacy policy on www. cardandpaymentsawards.com for more information. Please tick here if you object to receiving emails on products and services from sponsors and selected third parties.

31

Thank You to Our Sponsors

PRIME SPONSOR

SILVER SPONSOR

www.cardandpaymentsawards.com