Campus User Guide Customer Support

Customer Support

Campus User Guide

July 2010

For further information contact us:

Tel. +44 (0) 8700 818 008 Email. [email protected] www.ediplc.com

Contents 1

Introduction

3

About this User Guide

3

System requirements - to run Campus and administer tests

3

System security

3

Data protection

4

2

Process overview

5

3

Logging into Campus

6

Select centre

8

Opening multiple windows and tabs

8

Registration purchase

9

4

Purchase credit history explained

11

Enroling for N/SVQs, Frameworks, VRQs and Key Skills

13

Individual enrolment

14

Bulk entry (multiple candidate registrations)

16

Scheduling tests

17

Scheduling re-sits

19

7

Making claims

20

8

Applying proxies and exemptions

24

9

Searching Campus

27

Registration search

27

Order search

28

Candidate search

29

Viewing a candidate’s history

30

10

Viewing results

31

11

Registration tracking

33

12

Modifying units

35

13

Viewing reports

37

14

Using EDI offline

38

Downloading tests using the Offline Site Manager

38

Undertaking an offline test using the Offline Browser

40

Uploading an offline test using the Offline Site Manager

43

15

Using EDI online (on-screen)

45

16

Troubleshooting

49

17

Frequently Asked Questions

50

18

Helpline

52

5

6

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Campus User Guide for EDI Centres July 2010

1. Introduction About this User Guide The purpose of this User Guide is to help you understand and operate Campus, EDI’s NVQ and exam management system. The User Guide is written for centre staff and makes the following assumptions:   

You know how to use a personal computer. You are familiar with Microsoft Windows operating system. The computer you are using meets system requirements.

System requirements - to run Campus and administer tests Campus will operate (albeit a little slower) with a lower specification, however the preferred system requirements are: OS: Windows Platform Browser: IE 6.0 or above Screen Resolution: 1024 * 768 or above Client Software: Adobe Acrobat 7.0 or above Internet Connection: 1Mb broadband minimum Firewall and Proxy Servers: If you are running any type of Firewall or Proxy Server please allow the IP Addresses below: 

195.200.131.227



195.200.131.228

Ports 80 (http port) and 1935 (flash port) also need to be configured to allow the EDI web addresses below: 

http://www.ediplc.com/edi/Web/edi/index.aspx



http://www.goalonline.co.uk/Web/goalonline/candidate.htm



http://www.ediplc.com/diagnostics/



http://onlineassessments.ediplc.com

System security Campus has been designed to offer different levels of permission. Logging in to Campus requires three unique identifiers. These are: centre code, user name and password. Please ensure that you have an individual login for each user of Campus as this will assist in audit tracking on the website and security of candidate data. Centre Coordinators will be provided with a unique password. In addition, each centre also needs to identify which centre staff will be using Campus and the levels of permissions that need to be assigned, (currently View Only and Full Access) and they too will then be given unique passwords. Please do not disclose your password to any person who does not have either centre or EDI authority to access Campus. If you are in doubt, please seek advice from EDI Customer Support. Campus User Guide for EDI Centres July 2010

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Data protection As access to Campus is managed through controlled passwords, this provides greater security within centres and the ability to track through proper audit trail registrations and orders. In addition, each candidate enrolment within Campus is assigned a unique learner number or candidate ID. This means that centers’ cannot enroll a candidate twice under different numbers, and when making claims, Campus will only allow a claim to be made against the correct units, preventing duplicate claims.

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2. Process overview

Login to Campus

Select a centre

Purchase/Register credits

Enrol Candidates

Schedule tests

Make claims

Receive certificates


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3. Logging into Campus This section explains how to login to Campus and, where applicable, how to select centre information.

Step 1 Go to www.ediplc.com. Click Login and this will take you to the screen shown below. Scroll down to EDI Services and Products. Select: Campus - Login

Step 2 Enter your centre code, and then your unique user name and password. Please note: Every Campus user must have his / her own user name and password. These details should not be generic or shared with colleagues.

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Step 3 Click Login. Depending on your centre profile you will now be presented with one of two screens. If you are the main administration centre and have several centres within your remit, you will be presented with a screen that allows you to select the centre you wish to view/administer. If this does not apply, your centre will be automatically selected and you will be able to continue with your registration (via the Business Sector Selection Screen).


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Select centre This applies only to those centres whose profile contains multiple centres. Step 1 Enter the centre code or centre name for the centre you wish to select and click Search. Campus shows all matching centres in your profile. If you are unsure of the centre code or name, leave the field blank and Campus will show the full list of centres in your profile.

Step 2 Click on the centre you want to select. Campus will show the currently selected centre in the header.

Opening multiple windows and tabs You can have more than one Campus window or tab open at one time, enabling you to (for example) look at more than one candidate’s details at the same time. To open another window in Internet Explorer, press Ctrl + N. If you are using version 7 of Internet Explorer, press Ctrl + T to open a new tab.

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4. Registration purchase This section explains how to purchase N/SVQs, Frameworks, VRQs and Key/Core/Basic Skill packs or standards. In Campus this is managed as ‘credits’. You need to be in credit before you can progress to candidate enrolment.

Step 1 Select Registration Purchase from the menu on the left hand side of the screen. You will then be presented with a list of products which your centre has been approved to deliver. Click here to view audit history

Credits available (1 credit = 1 registration) Step 2

Search the product for which you wish to purchase credits. If you know the product code or name you can find the product you want by using Windows find function (Ctrl + F), alternatively use the scroll bar on the right hand side. All products are listed in alphabetical order.


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Step 3 Once you have chosen your product, click Buy. You will then be presented with the following screen.

Step 4 Enter the quantity you wish to buy. Step 5 Enter your Purchase Order Number, to enable your centre to track the purchase. This number can be obtained from your accounts department. Step 6 If hard copy packs are available for this product and you would like to receive them, select Registration with Packs. At this point you will be asked to confirm the address that you wish the goods to be shipped to. If packs are not available for this product or you do not wish to receive hard copy packs, select Registration without Packs. Centres have the option of purchasing packs or printing individual copies of the standards as provided by the relevant Sector Skills Council. The standards must not be amended in any way and must be available to candidates in a user-friendly format. Your EV must agree to what you are proposing to use. Step 7 Click Place Order to complete.

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Purchase credit history explained

The screen shot above shows the following information: 

Product Code: The product code is the code for which you wish to register, for example N1801.



Product Name: The product name is the name of the product for which you wish to enrol, for example Adult Literacy 2.



Product Type: The product type displays as a short code as detailed below: NVQ BS KS TCVRQ AMA MA Exam



National Vocational Qualification Basic Skills Key Skills Technical Certificate Advance Modern Apprenticeship Modern Apprenticeship International Exam/Qualification

Brand: There are two different brand types both of which are shown below: EDI - These type of awards are UK products LCCI - These type of awards are International products



Accredited Date: The accedited date displays the last date that you will be able to register against the award. This is subject to change if EDI is approved to offer this award until an extended date.



Credits: Credits will display how many credits you have available for that particular product, please note that it is a credit per candidate per award (all units are included).



Buy Credits: Here you can purchase more credits (please refer to previous section).



View History: Here you will be able to view any previously purchased credits/packs against a particular product.

The ‘View History’ option displays the following information: ID, Purchase Date, Quantity, Purchased By, PO Number, Invoice Number, Record Type.


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5. Enroling for N/SVQs, Frameworks, VRQs and Key Skills This section guides you through the process involved in enrolling candidates for N/SVQs, Frameworks, VRQs and Key/Core/Basic Skills. Before you can enrol a candidate you must first select the product you wish to register the candidate(s) against, and then refine your selection by choosing the units they are taking.

Step 1 Select Candidate Enrolment from the menu on the left hand side of the screen. Step 2 EDI has organised all its products into Business Sectors, most of which are self-explanatory. Select the Business Sector you require from the list. For example, Business Administration is listed under Business Skills. Alternatively if you know the specific product code or name, enter these details in the selection field and click Search.

Step 3 You will only be presented with those products that your centre is approved to deliver. Products for which you do not have enough credits will be greyed out. Click on the product you wish to enrol against.


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Step 4 You can now select the units of the award your candidate(s) will be taking. The system automatically selects the mandatory units. Hover over the main unit title section of the award to see how many optional units are required to achieve a full award. Please also note that if your award includes a Technical Certificate, this needs to be selected at point of enrolment. You are now ready to enrol the candidates. Campus allows candidate enrolment by means of individual enrolment or bulk entry.

Individual enrolment Once you have correctly selected the product against which you wish to enrol the candidate, you will be presented with the following screen:

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Step 5 Enter the candidate details in the relevant fields. Mandatory fields are marked by an asterisk (*).   

You can either enter the date of birth in the format of DD/MM/YYYY or select the date of birth from the calendar. You can quickly move between dates in the calendar by clicking on the month to see all the months in the selected year, and clicking on the year to see a decade. The field labelled Par relates to a candidate’s Particular Assessment Requirements. The LSC region and LSC area fields let you select the Learning and Skills Council or Local Enterprise Company that is funding the candidate.

Step 6 Once fields are completed, click Add. Step 7 Click Save to confirm enrolment. An acknowledgement screen will appear. Please note: Your enrolment is not complete until an acknowledgement screen appears.

Step 8 If you wish to print this acknowledgement slip, click Print. Step 9 Click Continue to complete candidate enrolment.


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Bulk entry (multiple candidate enrolments) Follow Steps 1-4 in the Individual enrolment section. Step 5 From the candidate enrolment screen, click Bulk Entry. The following screen will appear:

Click Display Instructions for online help which explains the criteria and format required for bulk entry. Step 6 Follow the online instructions provided. It is important to note that when carrying out a bulk upload, you must be enrolling candidates for the same award or test; you cannot mix and match between awards. If enrolling for an NVQ, SVQ or an Apprenticeship Framework, all candidates will be enrolled for the selected units. Please contact Centre Support if you would like a template of the spreadsheet/database structure, which matches that of Campus. Once you have completed the bulk upload process, follow Steps 7-9 in the Individual enrolment section.

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6

Scheduling tests This section guides you through the process involved in scheduling tests and re-sits for candidates you have previously registered for qualifications.

Step 1 Select Test Scheduling from the menu on the left hand side of the screen. Step 2 Tests and examinations are organised into the same categories as the qualifications they are part of. Select the Business Sector you require from the list. For example, Customer Service is listed under Customer Service. Alternatively if you know the specific unit/test code or unit description, you can enter these details in the selection field and click Search. Step 3 Having identified the required Business Sector you are now ready to select the specific product. You will only be presented with those products that your centre is approved to deliver. Alternatively you can click on the information bubble next to the unit description to ensure that the unit relates to the product for which the candidate is registered.

Select the product you wish to schedule against and then continue to step 4.


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Step 4 Select the assessment method by clicking the drop down boxes. You will be presented with a number of options for how the test is to be delivered: On-Demand:

Paper based test, taken when required

Series:

Paper based test, taken on a particular day specified by EDI

On-Screen:

Computer based test taken at http://www.ediplc.com/examsonline/candidate over the internet.

Offline:

Computer based taken using EDI Offline whilst not connected to the internet

If taking on-screen or offline tests, please make a note of the centre code, order number and candidate number. This information can be found on the attendance register. Step 5 A calendar icon appears at the right hand side of the box. Click on the calendar icon and choose the date of the test. You can only select dates that are valid for the assessment method selected and you can only schedule a single test using a particular assessment method on a particular day. The calendar icon will appear like the one shown below:

If a test is already scheduled on that day, click on the day to bring up a link to the order. You can then jump to the order and click Edit Registration to add/remove a candidate to the existing test. Step 6 Click Continue. You are now ready to select the candidates for the test.

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Step 7 Click the check box next to the candidate(s) you want to sit the test. If you have many candidates registered for the qualification, you can use the search box above the list to find a particular candidate (an example is shown below).

Candidates remain available on this list to sit a test until they pass the test, so they do not need to be re-registered if they require a re-sit. Step 8 When you have selected all the candidates you want to sit the test, click Save. An acknowledgement screen is displayed showing you details of the order for the test.

Scheduling re-sits You schedule a re-sit for a test in the same way as scheduling the original test. Candidates are only removed from the list of available candidates for a test once they have passed the test, not if they fail. Please note: All Technical Certificates, VRQs, Adult Literacy, Adult Numeracy and Key Skill test re-sits are free of charge.


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7. Making claims This section guides you through how to make claims. If you wish to claim single units during the candidate’s programme, you may do so, or wait until the end of the programme to claim full awards.

Step 1 Select Enrolment Search from the menu on the left hand side of the screen and the following screen will appear:

Step 2 Enter Search criteria, click Search and the results will be displayed as shown below:

Step 3 Click the + sign on the left hand side of the results listing. This will open up the order details.

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Step 4 Click anywhere on the order details to access the Claims Screen as shown below:

Step 5 Select the unit(s) you wish to make the claim against by ticking the relevant boxes. Please note: If you are claiming both Key Skills and NVQ units as part of an Apprenticeship, you claim these separately. If you claim all units together it will result in a message advising you that your claim will result in a unit claim. Step 6 Select the Internal Verifier from the drop down box on the right hand side of the screen. EDI administration will ensure that approved IV names appear, in addition to any countersigning IVs where an IV is working towards V1. If your IV is still to be approved, please select Countersigning IV from the drop down box on the right hand side of the screen. Step 7 Click Process Claim. Please note: If you do not have direct claim status, you may make the claim but your EV will have to approve it.


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Step 8 Click OK if you wish to proceed with the unit claim, otherwise click Cancel. If proceeding with the claim, you will see the screen below:

Enter the purchase order number you would like to appear on the invoice for the certificate and click Continue to proceed. The following screen will appear:

Step 9 If you wish to claim a unit certificate, click Yes. However, please remember that you will not be charged at the point of claiming but will be charged for each unit certificate requested. If you do not wish to proceed, please click No. The list of units will appear with the Status column updated to show whether a claim or certificate has been requested.

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Below are three examples of the messages you might receive and explanations.


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8. Applying proxies and exemptions This section guides you through how to apply proxies and exemptions. Only centres who have Direct Claim Status (DCS) can apply their own proxies and exemptions by this method; non-DCS centres should continue to send evidence to EDI who will apply the proxies and exemptions for them. Step 1 Select Enrolment Search from the menu on the left hand side of the screen and the following screen will appear:

Step 2 Enter Search Criteria, click Search and the results will be displayed as shown below:

Step 3 Click the + sign on the left hand side of the results listing. This will open up the order details. 24


Step 4 Click anywhere on the order details to access the Claims Screen as shown below:

Step 5 Click Modify Units to bring up the list of units in the award.


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Step 6 Click the + sign against the unit to which you want to apply a proxy. If you do not have direct claim status, this icon will not appear.

Step 7 If the proxy is for a qualification gained through EDI, choose EDI as the Exempt Source. Otherwise choose Non EDI. Step 8 Enter the date on which the qualification was gained in the Exempt Date field. If you are using the calendar, you can quickly navigate to a date by clicking on the month to see all the months in the selected year, and clicking on the year to see a decade. Step 9 If the qualification was not gained through EDI, enter the Awarding Body, title of the Qualification, and grade that was attained. Step 10 Enter any other information in the Comments field, including the details of the qualification (if the source was EDI). Step 11 Click Add Exemption. The exemption is saved and added to the registration. Step 12 Click Save.

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9. Searching Campus Information within Campus can be accessed through three different searches: registration, order and candidate.

Registration search This view is used to access information on candidates registered against N/SVQs, Frameworks, VRQs and Key/Basic/Core Skills etc. Step 1 Click Enrolment Search from the left hand side of the menu. The following screen will appear:

Within the search window you have the option of two levels of search. Option 1: Simple The window automatically opens at the Simple Search. Enter all or part of the selection criteria and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen. Option 2: Advanced To use the Advanced Search, click the Advanced tab to access the detailed search fields. Enter all or part of the selection criteria and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen.


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Order search This view is used to access information on candidates scheduled to sit tests and exams. Step 1 Click Order Search from the left hand side of the menu. The following screen will appear:

Within the search window you have the option of three levels of search. Option 1: Simple The window automatically opens at the Simple Search. Enter all or part of the selection criteria and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen. Option 2: Advanced To use the Advanced Search, click the Advanced tab to access the detailed search fields. Enter all or part of the selection criteria and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen. Option 3: Global To use the Global Search click, Search whilst in the Simple Search mode. In other words you are entering minimal/no search criteria and selecting a maximum number of results to be returned from the bottom right corner and clicking on the Search icon. You can navigate back and forth using the search buttons at the top of the screen.

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Candidate search This view is used to access information on both registrations and orders for a particular candidate. Step 1 Click Candidate Search from the menu on the left hand side of the screen. The following screen will appear.

Within the search window you have the option of two levels of search. Option 1: Simple The window automatically opens at the Simple Search. Enter all or part of the selection criteria (entering candidate, registration or order numbers gives the quickest results) and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen. Option 2: Advanced To use the Advanced Search, click the Advanced tab to access the detailed search fields. Enter all or part of the selection criteria and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen.


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Viewing a candidate’s history The candidate search screen gives you a view of all the registrations and orders for a candidate, but does not show you the results of their tests. Step 1 From the main menu, click View Candidate History.

Step 2 Enter a candidate number or part of the candidate’s name. Step 3 Click Search Candidate History. All the tests the candidate has taken since November 2006 are displayed, along with the details of each one. Scroll right to see the full details.

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10. Viewing results This section guides you through the process of viewing results of tests using the order search function.

Step 1 Click Order Search from the left hand side of the menu. The following screen will appear:

Step 2

In the Simple Search mode enter search criteria and click Search. The results of your search will be presented as shown below: Step 3 Click the + sign on the left hand side of the list. This will open up the order details.


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Step 4 Click anywhere on the order details to access the order screen.

Step 5 Click View Candidates to see the candidates’ results in the test.

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11. Registration tracking Campus enables the user to track candidates and orders. This section guides you through the process of tracking candidate enrolments using the enrolment search function.

Step 1 Click Enrolment Search from the menu on the left hand side of the screen. The following screen will appear as shown:

Step 2 In the Simple Search mode enter search criteria and click Search. The results of your search will be presented as shown below:

Step 3 Click the + sign on the left hand side of the list. This will open up the order details. Campus User Guide for EDI Centres July 2010

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Step 4 Click anywhere on the order details to access the Registration Tracking screen.

Step 5 Click Registration Tracking. The following screen will appear, displaying stages of a Registration:

Please note: In order for the ‘10 Week Rule’ to be triggered, the NVQ units must meet the minimum required for a ‘Full Claim’. Please refer to the unit selection rules within ‘Modify Units’ for additional support information or contact Centre Support on 08700 818 008.

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12. Modifying units This section guides you through the process of modifying units after initial enrolment. Whilst enrolment is based on the information derived from the initial assessment of a candidate, EDI recognises that circumstances do change, for example a change of employer or a move to a different department, and this may mean that the optional units chosen will have to be changed. Step 1 Click Enrolment Search from the menu on the left hand side of the screen.

Step 2 In the Simple Search mode, enter search criteria and click Search. The results of your search will be presented as shown below:

Step 3 Click the + sign on the left hand side of the list. This will open up the order details. Campus User Guide for EDI Centres July 2010

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Step 4 Click anywhere on the order details to access the Modify Units Screen.

Step 5 Click Modify Units. The following screen will appear:

Step 6 Modify the unit selection and click Save.

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13. Viewing reports You can view reports summarising the performance of your centre.

Step 1 Select Centre Reports from the left hand main menu. The following screen will appear:

Step 2 Select one of the three reports currently available. Step 3 If you administer a number of centres, you can select any or all of your centres. Step 4 Select the delivery type. Currently only on-screen tests can be selected. On-demand and offline tests will be available soon. Step 5 Select a qualification. Step 6 Select a test date range (you can go back to 3 November 2006). Step 7 Click Generate Report. The report is displayed as a PDF document. You can save or print the report using the buttons above the report.


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14. Using EDI offline This section explains how download / facilitate and upload offline exams using the offline application suite

Downloading tests using the Offline Site Manager To download a test via the Offline Site Manager (administration application) you must follow the instructions below.

Launch the Site Manager application using the desktop shortcut or the start-up icon within the Offline Application Suite folder located in All Programs from your Start menu.

Once you have clicked on either icon the following dialog box will appear, you will now need to enter your EDI user credentials and then click Login.

Once logged in, you will be presented with the administration screen. Assuming you have an internet connection, your screen should automatically refresh and a list of tests available to download will appear. Should your screen not refresh automatically, you can click on the Available icon from the left hand menu and the tests should populate/appear on the right hand side of the screen under the heading Available Tests. Please see the example on the next page.

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Click on the test you wish to download and it will highlight in blue, then click Download. Alternatively you can click Download All and all of the tests that appear within the Available Tests list will download onto your machine. If you wish to administer more than one test, but do not wish to download all of the tests, you can hold down the Ctrl key on your keyboard and at the same time click on each test so that they highlight in blue. Once you have selected and highlighted all of the tests that you wish to administer, click on the Download button along the top task bar/menu. Once the test(s) has/have started to download the following dialog box will appear.

Once your test(s) has/have download successfully another dialog box will appear confirming this. Click Close. You can now exit the Offline Site Manager by clicking on the red X in the top right hand corner of the screen. Please see the example below.


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Undertaking an Offline test using the Offline Browser To undertake an offline test via the Offline Site Browser (Test delivery application) you must follow the instructions below.

Launch the Offline Browser using the desktop shortcut or the start-up icon within the Offline Application Suite folder located in All Programs from your Start menu.

The login screen below will appear:

Please note: The details required to login to an Offline exam are those you would use when administering an On-screen exam.   

Centre Code Candidate Number Order ID

All of the above can be found on the Invigilators Declaration and Attendance Report. You can locate the step by step instructions/guide on how to download the Invigilators Declaration and Attendance Report via the Help Guides feature, within the Offline Site Manager or by logging into the EDI website www.ediplc.com.

Upon successfully logging into the Offline Browser (Test Delivery Application) you will be presented with the following screen: 40


Please note: Along the bottom task bar there are several new features available to the candidate and before he/she begins the test they can set the test up to meet their learning needs. If you hover over each icon, a brief description will be shown. Please see the example above. Features included:   

Accessibility controls Keyboard shortcuts Fire evacuation feature

Additional information, including images, linked to these features can be found on page 11 of this document. To begin the exam, click on the Begin icon in the centre of the screen. During an exam you can select the relevant answers to the onscreen questions by using the left mouse button or by using the keys labelled 1, 2, 3 and 4 along the top of the keyboard. Each time an answer is given, you will notice that the onscreen icons change colour.

You can also skip between questions by clicking on the left and right icons in the centre of the bottom task bar or you can use the left and right arrow keys on your keyboard. Please see the examples below. Campus User Guide for EDI Centres July 2010

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Once you have reached the end of the test the system will compile all of the candidate’s answers and display the questions that have been answered in blue. Questions that haven’t been answered will appear yellow. Please see the example below. Please note: The system will not highlight the correct and incorrect answers. It will just confirm that answers have been stored.

If a candidate still has time remaining at the end of the test he/she can review the outstanding questions or revise previous questions and amend accordingly by clicking on the onscreen icon relevant to the question. If the candidate wishes to finish the test they must click on the Finish icon. Once the questions have been saved successfully a dialog box will appear. Click Close to exit the test.

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Uploading an Offline test using the Offline Site Manager To upload a completed test via the Offline Site Manager (administration application) you must follow the instructions below:

Launch the Site Manager application using the desktop shortcut or the start-up icon within the Offline Application Suite folder - located in All Programs from your Start menu.

Once you have clicked on either icon a dialog box will appear, please see the example below. You will now need to enter your EDI user credentials and then click Login.

Once logged in you will be presented with the administration screen. Assuming you have an internet connection - and your default settings have not been changed any completed tests will be automatically uploaded. Please see the example below:


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If you are not presented with the automatic dialog box you will need to manually upload the completed test(s). To upload a completed test, click on the Completed icon from the left hand Administration menu.

You will then be presented with a list of completed tests on the right hand side of the screen. Select/highlight the test(s) that you wish to upload (these should highlight in blue). Click on the Upload button along the top task bar of the Offline Site Manager and the following dialog box will appear:

Upon successful upload the following confirmation message will be displayed:

Please note: You will be able to retrieve provisional results and reports by logging into Campus and performing an order search. Link: http://campus.ediplc.com.

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15. Using EDI online (on-screen) EDI strongly recomends that before administering an Online Test, you run the Diagnostics tool from www.ediplc.com/diagnostics to ensure that you have the necessary tools/software installed. Please note: When running the diagnostics, you may need to install the EDI Active-X Controller. You may already have this on your PC, however, if prompted you may see a message appear along the top tool bar (under the address bar) - if so, please follow the simple instructions below. You may need to right click the yellow/gold or blue warning bar at the top of the browser window to show the installation prompt - see below:

1.

Click install from the drop down menu to start the installation process.

2.

The installer may present an option to view the Licence Agreement. After reading the agreement, click Accept to finalise the installation.

To administer an ‘Online Test’ you will need to the following details:   

Centre Code Order ID Candidate Number(s)

This information can be found on the Invigilator Declaration and Attendance Report (example overleaf). Please always ensure that the Invigilator Declaration and Attendance Report is completed each time a test is administered.


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Once you have run the diagnostics tool and you are ready to administer an Online test, please go to www.ediplc.com. 

Click Login



Under EDI Vocational Qualifications, select Candidate Login

The following screen will appear:

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Here you will see that you are required to input the following details from the Invigilator Declaration and Attendance Report:   

Centre Code Candidate Number Order ID

Once you have input these details and clicked Login, the following screen will appear:

Please ensure that the candidate number you have entered is correct and that the details shown onscreen relate to the person logging into the assessment . Once you select OK, you should be presented with a screen that checks to see if your screen resolution is set to the correct size:

You should see the letters ‘A,B,C,D’ in all four corners of your screen and a message asking for you to confirm that you can see them. If not, you will need to perform a diagnostics check and click Cancel on the message. To perform a diagnostics check, please go to the following link: www.ediplc.com/diagnostics. alternatively click on the diagnostics button along the bottom task bar of the candidate login screen.


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Once the candidate has completed the test and wishes to finish, he/she will need to click Complete. If he/she does not click Complete and clicks Next instead, the following message will appear:

Once you have clicked Complete the following message will appear:

If the candidate clicks No, the screen will revert back to the last question on the test screen. If he/she selects Yes, you will see the message stating the test system is compiling a list of answers given and then you will see a message stating the upload of results was successful. If the message states that the results failed to upload, please contact EDI Customer Support on 08700 818 008 and an advisor will be able to talk you through the manual upload procedure.

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16. Troubleshooting This section sets out a range of simple diagnostics should you experience operating problems.

1

2

3

4

5

I have put in my user details but I cannot gain access to Campus 

Check that you have entered the correct details. Campus requires centre code, user name, and password to enable login.



Check that pop-ups have been enabled and that your firewall usage is at an appropriate level.



Check that you have the right level of user access with your centre administrator or EDI.

I have selected registration search and everything hangs 

Check that you have entered the minimum criteria for the given search.



Check that you do not have another process running on your machine at the same time that is utilising processing power or memory.



Check that your firewall usage is at an appropriate level.

I have tried to order Credits (packs) and the system will not let me 

Check to see if the end date has passed for that particular award.



Check to see if your centre is approved for the award you are trying to purchase.

I have tried to register candidates and the system will not let me 

Check to see if the end date has passed for that particular award.



Check to see if you have sufficient credit.

I am using Campus and it seems very slow 

Check to see if your internet connection is faulty.



Check to see if your system meets the minimum requirements (see page 5).


49

17. Frequently Asked Questions 1.

What is the URL for Campus?

http://campus.ediplc.com

2.

Should pop-ups be enabled or disabled?

Pop-ups are no longer required to be enabled in the current version of Campus.

3.

What is the minimum connection speed that Campus works with?

Campus will operate with 56k dial up although 1MB broadband is preferred.

4.

When registering using the bulk upload mode, does it matter what order the information is presented?

Yes. The bulk upload operates to a fixed format. The exact format information is available on the bulk upload page.

5.

What date format does Campus require?

DD/MM/YYYY

6.

How can I quickly change the date in the calendars?

In most of the calendars in Campus, clicking on the month shows you a 12 month period. Then clicking on the year shows a 10 year period. Use the left and right arrows to move between periods.

7.

Is the login to Campus case sensitive?

No. Campus login works in upper and lower case.

8.

When using the bulk upload is it possible to upload different qualifications for candidates?

No. Bulk upload operates on the basis of common centre, common qualification, multiple candidates.

9.

In the scenario of hub and satellite centres, does the hub see the same as the satellites?

Yes and a bit more. Where a centre’s profile extends to other centres, then the main administrative centre has full access/functionality across all ‘sub’ centres.

10.

Can centres continue to register if credit is zero?

No, Campus requires centres to have credit.

11.

What happens in Campus if there are more than 100 candidates in a single registration ID?

Campus splits the order. In other words, for a single registration ID you can have multiple order IDs.

12.

Do all EDI products follow the same stages within Campus?

No. The product type determines the number of stages in the process.

13.

In terms of processing, does Campus permit the user to proceed if all optional units have not been selected?

No. A message is displayed advising the user that he/she has not selected the correct number of units.

14.

What happens if the user selects more optional units than required for the full award?

The system allows the order to be processed.

15.

How do you move back and forth within Campus where there is no visible back button?

Many of the tabs within Campus also double up as back buttons. You can also use the browser back button in certain places where it does not interfere with the Campus functionality.

16.

When searching for NVQ information within Campus, which search method should you use?

Registration Search or Candidate Search.

50


17.

Apart from reference, what is the purpose of the Purchase Order field?

It is used for the consolidation of invoice information.

18.

How do candidates access the online test system?

Once the centre has registered a candidate for an on-screen test, the candidate can sit the test at http://www.ediplc.com/examsonline/candidate

19.

What code(s) should candidates use to access the online test system?

They will need the centre code, order number and candidate number. These can be found in the attendance register.

20.

Within Campus how do you know what a centre is approved for?

The products that appear on screen and are available to the centre to purchase reflect what the centre is approved to deliver.

21.

Does Campus prevent the user from causing duplicate registrations, ie same candidate two candidate numbers?

Yes.

22.

As each stage is progressed within Campus is the audit trail user operator specific?

Yes. Passwords are allocated to individuals and so the system tracks who processed orders, certificates etc.

23.

How do I record previous test passes on Key Skills?

The system remembers previous passes and automatically creates a proxy. If your centre has Direct Claim Status, you can also apply a proxy yourself.

24.

Why must centres choose an IV at time of claiming?

Centre approval is linked to the competency of their IVs.

25.

For exams or tests, at what stage are results accessible?

Centres will have access to results in the same time period as EDI.

26.

How can centres find out when to expect certificates/result slips?

Campus has an inbuilt tracking system accessible to all centres.

27.

What is an opportunity type?

In Campus this describes how a product is delivered, eg Portfolio, On-screen etc.

Will I be charged for re-sits?

Key Skill test re-sits are not currently chargeable. Technical Certificate, VRQ, Adult Literacy and Adult Numeracy re-sits are charged at the rate in the current EDI price list.

29.

Can I open more than one Campus window or tab?

Yes, you can open a new window in Internet Explorer to look at another part of Campus using Ctrl + N. If you are using Internet Explorer 7 or later, you can open another tab using Ctrl + T.

30.

Can users be defined who cannot purchase credits?

Yes, user access can be changed to limit certain users to only register candidates and schedule tests. Please contact the centre support team if you would like to set up a user.

28.


51

18. Helpline EDI has set up a dedicated team to provide telephone support for those queries that can not be answered by the User Guide. This support will be available from 8:30am to 5:00pm Monday to Friday. When you call the Centre Support team, an operator will first ask you to describe the problem. To help us to help you, we ask that before you contact the team, you: 

Record the sequence of steps leading to the problem



Record the text of all error messages encountered

Should the problem not be resolved at the time of your call, the team will note your contact details and call you back (or email you) with regard to progress and resolution.

Tel:

+ 44 (0)8700 818 008

Email:

[email protected]

52


Notes:


53

EDI International House Siskin Parkway East Middlemarch Business Park Coventry CV3 4PE UK

G-OP-CS-12 12/07/2010 version: 01

Tel. +44 (0) 8707 202909 Fax. +44 (0) 2476 516505 Email. [email protected] www.ediplc.com

54


Campus User Guide Customer Support

Campus User Guide Customer Support

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