cisco survivable remote site telephony 3.2 and 3.3 ... - Ingram Micro

CISCO SURVIVABLE REMOTE SITE TELEPHONY 3.2 AND 3.3 ORDERING GUIDE To be used by authorized partners and direct accounts only.

ORDERING CISCO SURVIVABLE REMOTE SITE TELEPHONY 3.2 OR 3.3 The Cisco® Survivable Remote Site Telephony (SRST) feature in Cisco IOS® Software operates on specific routers. Each router operating SRST requires a feature license when deployed in a production environment. Cisco SRST is available only to authorized partners certified for Cisco CallManager holding one of the following certifications: • IP Communications Specialization • IP Tel Revised For further details, refer to http://www.cisco.com/go/specialization

. COMPONENTS REQUIRED FOR A COMPLETE CISCO SRST IP TELEPHONY SOLUTION • SRST-supported router running supported version of Cisco IOS Software • SRST feature license for the number of phones to be deployed • Optional voice modules for connectivity to the public switched telephone network (PSTN) or host private branch exchange (PBX) • Digital-signal-processor (DSP) resources for PSTN-to-IP connectivity • Optional Cisco Unity® Express voicemail module • IP phones with Cisco CallManager User License • Optional router Cisco SMARTnet® maintenance contract Customers are encouraged to order a SRST bundle for ease of ordering and discount advantages; refer to the section “Ordering a Cisco SRST Router Bundle.” Customers who prefer to order components separately should refer to the section “Ordering a Non-bundled Router with Cisco IOS Software.” ORDERING A CISCO SRST ROUTER BUNDLE A select number of Cisco SRST router bundles are available preconfigured with a SRST feature license, DRAM and flash memory, a Cisco IOS Software Feature Set to support the solution, and DSP resources, to support SRST for 24 to 240 phones (Tables 1 and 2).

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Table 1.

Cisco SRST Integrated Services Router Bundles

Technology Voice and Security

Product Series/ Family

Bundle Part Number

Description

Cisco 3800

CISCO3845-V3PN/K9

Cisco 3845 Voice, Video and VPN Enabled (V3PN) Bundle with Cisco IOS Advanced IP Services, the Cisco Packet Voice DSP Module 2-64 (PVDM2-64),VPN High Performance module (AIM-VPN/HPIIPLUS), SRST Feature license for 240 phones (FL-SRST-240), 64-MB flash memory, and 256-MB DRAM

CISCO3825-V3PN/K9

Cisco 3825 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-64, VPN Enhanced Performance module (AIM-VPN/EPIIPLUS), FL-SRST-168 (168 users), 64-MB flash memory, and 256-MB DRAM

CISCO2851-V3PN/K9

Cisco 2851 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-48, AIM-VPN/EPII-PLUS, FL-SRST-72 (72 or 96* users), 64-MB flash memory, and 256-MB DRAM

CISCO2821-V3PN/K9

Cisco 2821 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-32, FL-SRST-MEDIUM (48 users), AIM-VPN/EPII-PLUS, 64-MB Flash memory, and 256-MB DRAM

CISCO2811-V3PN/K9

Cisco 2811 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-16, FL-SRST-36 (36 users), AIM-VPN/EPII-PLUS, 64-MB Flash memory, and 256-MB DRAM

CISCO2801-V3PN/K9

Cisco 2801 V3PN bundle with Cisco IOS Advanced IP Services, PVDM2-8, FL-SRST-SMALL (24 users), AIM-VPN/EPII-PLUS, 64-MB Flash memory and 256-MB DRAM

CISCO3845-SRST/K9

Cisco 3845 Voice Bundle with Cisco IOS SP Services, PVDM2-64, FL-SRST-240 (240 users), 64-MB Flash memory and 256-MB DRAM

CISCO3825-SRST/K9


CISCO2851-SRST/K9

Cisco 2851 Voice Bundle with Cisco IOS SP Services, PVDM2-48, FL-SRST-72 (72/96* users), 64-MB Flash memory and 256-MB DRAM

CISCO2821-SRST/K9

Cisco 2821 Voice Bundle with Cisco IOS SP Services, PVDM2-32, FL-SRST-MEDIUM (48 users), 64-MB Flash memory and 256-MB DRAM

CISCO2811-SRST/K9


CISCO2801-SRST/K9

Cisco 2801 Voice Bundle with Cisco IOS SP Services, PVDM2-8,FLSRST-SMALL (24 users), 64-MB Flash memory and 256-MB DRAM

Cisco 2800

Voice

3800

2800

*

Available with IOS Version 12.3(11)T release

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Table 2.

Cisco SRST 1700, 2600, and 3700 Router Bundles

Technology

Product Series

Bundle Part Number

Description

Voice

Cisco 3700

CISCO3745-V-CCME

• DSP: Voice/Fax ATM AIM module (AIM-ATM-VOICE-30)—DSPs for up to 30 voice calls • Memory: 64-MB Flash and 256-MB DRAM • License: SRST for 120 phones (FL-CCME-120) • Cisco IOS SP Services

CISCO3745-V-CCME-A

• DSP: Network Module High Density 2 slot (NM-HD-2V)—DSPs for up to 8 voice calls • Memory: 64-MB Flash and 256-MB DRAM • License: FL-CCME-120 (up to 120 users) • Cisco IOS SP Services

CISCO3725-V-CCME

• DSP: AIM-ATM-VOICE-30—DSPs for up to 30 voice calls • Memory: 64-MB Flash and 256-MB DRAM License: FL-CCMEMEDIUM (up to 48 users) upgradeable to 96 users with Cisco IOS 12.3(11)T • Cisco IOS SP Services

CISCO3725-V-CCME-A

• DSP: NM-HD-2V—DSPs for up to 8 voice calls • Memory: 64-MB Flash and 256-MB DRAM License: FL-CCMEMEDIUM (up to 48 users) upgradeable to 96 users • Cisco IOS SP Services

Cisco 2600XM

CISCO2651XM-V-SRST

• DSP: AIM-ATM-VOICE-30—DSPs for up to 30 voice calls • Memory: 32-MB Flash and 64-MB DRAM License: FL-CCMEMEDIUM (up to 48 users) • Cisco IOS SP Services

Cisco 1700

CISCO1760-V-SRST

• DSP: Cisco Packet Voice Module (PVDM-256K-4)—DSPs for up to 4 voice calls • Memory: 32-MB Flash and 128-MB DRAM • License: FL-SRST-SMALL (up to 24 users) • Cisco IOS SP Services

Cisco 3700 and 2600 bundles with Cisco CallManager Express (CME) can be used for SRST deployments. ORDERING A NON BUNDLED ROUTER WITH CISCO IOS SOFTWARE If you do not want to order a bundle, order a SRST supported router with a SRST feature supported Cisco IOS Software image. Supported routers include: Cisco 1760, 1760-V, 2691 routers, Cisco 2600XM, 2800, 3700, 3800, and 7200 series access routers, and Cisco Communication Media Module (CMM). Cisco SRST 3.2 is currently supported with Cisco IOS Release 12.3.(11)T and requires the Cisco IOS IP Voice Feature Set or higher. Refer to the Cisco Feature Navigator for past and current version information about the correct Cisco IOS Software image with support for Cisco SRST. Cisco SRST 3.3 is currently supported with Cisco IOS Release 12.3(14)T and requires the Cisco IOS IP Voice Feature Set or higher. If deploying Secure SRST, you must select either the Cisco IOS Advanced IP Services or the Cisco IOS Advanced Enterprise Services feature set.


The Cisco 2800 and 3800 SRST bundles offer a Cisco IOS Software feature set upgrade using the dynamic configuration tool. For further SRST specifications, including the maximum number of phones supported per platform, refer to http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_feature_guide09186a008018912f.html. ORDERING SRST FEATURE LICENSES A SRST feature license is included when purchasing a SRST bundle, as explained previously. If ordering separately or to add the SRST feature to an existing router, or to add additional phone feature license support select the appropriate SRST feature license from Table 3. If you are using the Dynamic Configuration tool, choose the correct license under the “Feature License for IP Telephony” menu. Feature licenses can be combined to reach a specific phone count requirement. When ordering the Cisco SRST Feature License, you will receive a feature license letter and SRST IP Phone user guides. For proof of purchase, you should retain the feature license letter plus a copy of your invoice. If you purchase a Cisco CME Feature License (part number FL-CCME-xxxx), you can deploy in SRST mode for the number of phones purchased without notification or re-licensing to Cisco Systems®. For additional phone support, you can buy additional SRST feature licenses up to the maximum supported on the router. Feature licenses can also be transferred from one router to another without notification or a re-licensing fee. Table 3.

Cisco Survivable Remote Site Telephony (SRST) Feature License Support

Product Number

License Support

FL-SRST-SMALL(=)

Supports up to 24 phones

FL-SRST-36(=)


FL-SRST-MEDIUM(=)


FL-SRST-96 (=)


FL-SRST-144(=)


FL-SRST-168(=)


FL-SRST-240(=)


FL-SRST-336(=)


FL-SRST-480(=)


FL-SRST-720(=)


VERIFY MEMORY REQUIREMENTS Ensure that you have met the minimum flash and DRAM memory requirements recommended to support Cisco SRST. The Dynamic Configuration tool does not accept an SRST order with insufficient flash or DRAM memory selected. Memory requirements are based on common configurations only. A large number of phones, PSTN modules, and complex configurations may require more memory than recommended. For recommended memory requirements, go to the SRST specifications sheet for the version being deployed at http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_feature_guide09186a008018912f.html. ADDING PSTN MODULES Add analog or PSTN modules to meet your requirements for voice connectivity. Details about the different modules are available at http://www.cisco.com/en/US/partner/products/hw/modules/ps3115/prod_module_series_home.html. © 2005 Cisco Systems, Inc. All rights reserved. Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com. Page 4 of 8

For deployment of SRST sites, reference the Cisco CallManager design guides (Solution Reference Network Design [SRND]) available internally and on Cisco.com for deployment models and configuration guidance. DSP RESOURCES FOR PSTN-TO-IP CONNECTIVITY The Cisco High-Density PVDM2 helps Cisco integrated services routers (ISRs) provide high-density voice connectivity, conferencing, and transcoding capabilities in Cisco IP Communications solutions. DSP resources are required for connecting existing telephony equipment (such as PBXs, key systems, analog telephones, and fax machines) or to the PSTN. DSP resources can also be used for conferencing and transcoding, saving WAN bandwidth for the remote SRST site. The high-density PVDM2 modules are available in five sizes to meet different capacity requirements: Cisco PVDM2-8, PVDM2-16, PVDM2-32, PVDM2-48, and PVDM2-64. Details can be found at http://www.cisco.com/en/US/products/hw/modules/ps5365/products_documentation_roadmap09186a00802c71d0.html. The Cisco DSP Calculator for access routers is available on Cisco.com at http://www.cisco.com/cgi-bin/Support/DSP/cisco_dsp_calc.pl. ADDING CISCO UNITY EXPRESS VOICE MESSAGING If voicemail is desired, add Cisco Unity Express (part number NM-CUE or AIM-CUE) plus the required software package(s). Details are available in the Cisco Unity Express ordering guide available at http://www.cisco.com/en/US/partner/products/hw/modules/ps3115/products_qanda_item09186a00801c63a2.shtml. ORDERING IP PHONES AND CISCO CALLMANAGER PHONE USER LICENSE When ordering IP phones for Cisco CallManager SRST, you must purchase the phone and the appropriate Cisco CallManager User License. These licenses are available in the Dynamic Configuration tool using the IP phone part number. Customers who initially purchase a Cisco CallManager Express User License can use Cisco CallManager at their main site or remote SRST site(s) (Table 4). Table 4.

Direct Purchase Cisco IP Phone and SRST Phone License

Cisco IP Phone Model

Part Number

Direct Cisco CME Phone License

CP-7971G-GE

SW-CCM-UL-7971G(=)

7971 CCM user license

CP-7970G

SW-CCM-UL-7970(=)


CP-7960G

SW-CCM-UL-7960(=)


CP7940G

SW-CCM-UL-7940(=)


CP-7920-BUN-ST-K9

SW-CCM-UL-7920 (=)


CP-7912G

SW-CCM-UL-7912(=)


CP-7905G

SW-CCM-UL-7905(=)


CP-7910G+SW

SW-CCM-UL-7910(=)


CP-7902G

SW-CCM-UL-7902(=)


CP-7936

SW-CCM-UL-7936(=)


N/A

SW-CCM-UL-ANA(=)

Single SCCP analog CCM user license

N/A

SW-CCM-UL-3PTYM

User License 3rd party Multi Line Phone

If you are ordering through distribution, use the bundle part numbers given in Table 5, which include the Cisco IP phone and user license.


Table 5.

Distribution Purchase SRST Phones and License Bundles

Cisco IP Phone Model

CP-7971G-GE-CH2 CP-7970G-CH2 CP-7960G-CH1 CP7940G-CH1 CP-7920-CH1-K9 CP-7912G-CH1 CP-7905G-CH1 CP-7902G-CH1 CP-7936-CH1

TECHNICAL SUPPORT SERVICES Cisco offers two types of maintenance contracts for Cisco CallManager SRST customers: Cisco SMARTnet support for the Cisco router and Cisco IOS Software, and Software Application Support plus Upgrades (SASU) for the Cisco CallManager Telephony application. The SRST telephony application support is covered under the customer’s centralized Cisco CallManager SASU contract. The Cisco SMARTnet contract covers the router hardware, Cisco IOS Software routing application, and upgrades. No SAS-U maintenance agreements for Cisco SRST deployments are in use today. APPLICATIONS AND MIGRATION TO SRST If you initially deploy or purchase a Cisco CME bundle, the Cisco CME Feature License includes a provision to use the feature license for SRST mode without an additional charge or re-licensing to Cisco. You only need to reconfigure the router for SRST mode. If you need support for additional phones beyond the current Cisco SRST license, you must purchase additional SRST feature licenses (part number FL-SRST-xxxx=) to support the maximum per platform type. If you want to use gatekeeper functions or tandem gateway for support of H.450 in front of Cisco CallManager, you need to do so on a dedicated router. These features are not supported on the SRST-enabled router. You should order a properly sized router and a Cisco Integrated Voice and Video Services Feature License, which offers gatekeeper, IP-to-IP gateway, and tandem gateway (H.450) support in one feature license. For Cisco SRST configuration documentation, refer to http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_feature_guide09186a008018912f.html. You can submit questions about the ordering process using [email protected].
