Intergraph®'s automated solutions for managing the geospatial communications
network infrastructure help communications companies address these.
SOLUTION
COMMUNICATIONS Infrastructure Management
Your Complete communications Solution Perhaps more than any other high-technology sector, the communications industry is experiencing unprecedented technological evolution, fierce competition, and demands for service reliability. Many companies compete for telephone, Internet, and entertainment business, including the bundling of multiple services, add-on options, and the rapidly changing wireless environment. The industry requires powerful technology to sufficiently support the growing and changing infrastructure. Utility companies also need to manage fiber for internal communications and additional entertainment and communication services for their customers. Fiber optic networks are expanding exponentially because of the high demand for data services, both residential and commercial, and the new backhaul of wireless services from cell towers.
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Tools for design, management, monitoring, maintenance, and analysis of the facilities allow you to rapidly make intelligent decisions. Intergraph®’s automated solutions for managing the geospatial communications network infrastructure help communications companies address these challenges. Adjunct technologies and applications, such as field engineering, mobile workforce management (MWFM), enterprise integration, and management of non-communications assets, complete the Intergraph offering for a truly enterprisewide communications solution.
Challenges The ability to spatially inventory and manage all network components is essential to companies striving to stay competitive and vital. To achieve these goals, organizations must successfully address: • Cost containment • Integration of legacy and new systems • Rapid design and deployment of the latest technologies/services • Business process improvement • Customer retention • Expansion into new service opportunities and territories A geospatial infrastructure management system for communications can easily result in significant record management labor cost savings of up to 50 percent, provide the opportunity to eliminate redundant or duplicate processes, and refine workflows that span multiple business units. Better processes help you improve operating efficiencies and customer service levels. Integration with other corporate systems – such as customer information systems, work management systems, enterprise resource management systems, and
financial systems – results in further labor and
network (PON) devices that provide a variety
operating savings, as well as the ability to be
of FTTx (Fiber to the Home) configurations. It
more responsive to customers, providing further
also introduces process improvements through
tangible cost justification and strategic benefits.
integration with circuit provisioning systems for
Key Applications
mapping services and customers together on the network. This application focuses on inventory
Communications Design and Asset Management
and connectivity of the complete fiber network.
Intergraph’s solution supports the planning,
transport, point-to-point networks, fiber rings,
engineering design, analysis, and maintenance
and FTTx networks.
Fiber management supports traditional fiber
of the outside plant (OSP) facility network with modeling for civil, fiber, copper, and equipment
Field Automation
components, and accommodates the connectivity of
For network repairs, modifications, and extensions,
the complete network from any terminating device to
Intergraph’s Field Automation capabilities allow you
the inside plant (ISP) termination. Going beyond
to dispatch field crews with corresponding job
traditional geographic information systems (GIS),
information. Field crews use these mobile tools
Intergraph’s solution delivers an explicit connected
to trace networks and locate faults, validate the
network model of the utility infrastructure you can
physical network model to the digital network
integrate with other corporate systems for true
model, capture inspection/status information about
enterprise data-sharing.
field equipment, and capture redlines against the digital network model representing as-built changes.
Intergraph facilitates key business processes,
After a job is completed in the field, inspection/
such as work order design and execution,
status information or as-built redline data is returned
mapping, asset records management, and
to the network engineer. The geospatial network
maintenance records of the entire system. As job
model updates any as-built changes and posts
work requests come in for service provisioning,
the job to a master database. With advances in
network extensions, or other changes or maintenance,
communications and more compact and rugged
engineers update the geospatial network model
hardware, Intergraph’s mobile solution takes
with modifications. You can attribute network
enterprise information on a roundtrip, providing
facilities as desired, including the association of
one application in the truck that empowers your
compatible units. You can also validate all edits
field force with tools to manage any type of work,
using the customer’s business rules and generate
to access real-time data in connected mode, and
work prints, bill of materials, and cost estimates
to operate in disconnected mode with queued
to support the physical network changes.
updates when appropriate. Intergraph’s Field Automation is uniquely designed to include MWFM,
Fiber Design and Asset Management
providing field personnel with one solution in the
While similar to traditional telecommunications
truck that manages field work and also enables
network management, this application focuses
them to dispatch or reassign work and trouble crews.
on the management of fiber-specific assets, adding new components such as passive optical
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Image Management
to minimize your service costs. It provides you
Imagery is often used during network maintenance
with tools to create scheduled events and offers
and field engineering operations to help understand
standard interfaces for accepting customer
the location and characteristics of the physical
appointments from an external system, such
network. Intergraph supports your needs for
as the customer information system (CIS). The
large volumes of imagery (high resolution, large
software also ensures resources will be available
coverage, multiple-time snapshots) with a
to meet scheduled appointments by returning
high-performance image management and
schedule conflicts and available appointment
retrieval system for improved productivity and
times back to the CIS.
quick access to imagery. Our application combines interactive mapping with
Landbase Management
dispatching and monitoring functions. The map
Intergraph also provides landbase information
display interacts with the information entry display
and management to better locate the physical
so all available information received for service calls
network. In addition, you can use the landbase
is accessible and visible. This helps you dispatch
and parcels to integrate customer information,
service orders effectively, monitor crews, and
plan additions and upgrades, and as a basis for
control the operations of all service vehicles.
making observed changes in the field back to the central database.
MWFM supports mobile devices for field personnel and in vehicles. Technicians receive
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Enterprise Distribution
work automatically and update the status of
Intergraph provides you with the tools you need
work on their mobile data terminals (MDTs).
to ensure proper distribution of the most recent
Two key features make the mobile solution
information on the physical network and its
unique – mapping and configurability. Intergraph’s
attributes. These include desktop viewing and
MWFM product provides features such as street-
analysis tools linked to the central corporate
level routing, street and facility query, and even
database, as well as Internet and intranet portals
“in-vehicle” navigation. The system is highly
that include dashboard and executive business
configurable, eliminating the need for
intelligence information.
custom programming.
Extended ApplicationS
Enterprise Web Portal Utilities and communications companies need
Mobile Workforce Management
access to not only the infrastructure information,
In addition to mobilizing access to critical business
but also the ability to integrate the geospatial
applications while in the field, there is a growing
information with a variety of other data types
trend by organizations to integrate MWFM for
to support decision-making and reporting
more effective field work. MWFM supports your
requirements, both internally and externally.
appointment scheduling and crew workload
Intelligence solutions provide your employees,
scheduling and optimizes assignments to crews
customers, and the public with fast and easy
access to the integrated data within a geospatial context. Because web technology has evolved from posting static company information to becoming a powerful business platform, Intergraph’s Enterprise Web Portal has emerged as the principal interface for content to executives, employees, and customers through a user-friendly format. It provides real-time access to multiple data stores, both on the Internet and on internal servers; direct access to the communications infrastructure data and land base information; and can include current information on inspections, service interruptions, and any number of reports. It’s also an executive dashboard you can use for reporting, spatial analysis, and decision support functions. You can also control access according
Koninklijke KPN, The Netherlands
to the intended audience.The solution is a truly vendor-independent analysis tool, as it works with
KPN, incorporated in 1989, provides
data from a variety of sources, including:
telephone, Internet, and data and television
• Intergraph’s infrastructure management systems
services to personal customers in the Netherlands,
• Data formats from traditional GIS vendors
as well as mobile services in Germany,
• Commercial database formats from Oracle,
Belgium, and Western Europe. Serving more
Microsoft®, and others • Design files from computer-aided design packages • Data in OpenGIS (OGIS) format, Web services, ®
and more
than 35 million customers, KPN has integrated more than ten disparate legacy systems into a state-of-the-art system built around Intergraph technology. With more than 25,000 employees and posting revenues of EUR 12.6bn in 2007, KPN has relied on Intergraph
The idea behind the solution is straightforward –
solutions for the geographical registration of
provide real-time access to disparate data sources
its network infrastructure since December
online and equip you with geospatial query, analysis,
2006. The company upgraded to Intergraph’s
and visualization tools. With these tools, you can
G/Technology software after an intensive
interrogate, analyze, assess, and formulate decisions
request for proposal (RFP) process to assist
in support of core business objectives, such as
with the integration of its geofacilities
emergency management, critical infrastructure
management. KPN is listed on the
protection, economic development, and more.
Amsterdam, New York, London, and Frankfurt
Any user equipped with a standard web browser
stock exchanges. It has relied on Intergraph
can accomplish these tasks and more without
solutions for the geographical registration of
specialized training.
its network infrastructure.
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Asset Management Interfaces
radios, and sensors to improve “situational
Many organizations employ asset management
awareness” into a centralized command-
systems to maintain inventories of their
and-control environment for security and
communications network systems. Intergraph’s
other operations.
asset management interfaces allow you to easily see the location of assets and answer geospatial
In addition to providing critical infrastructure
queries in conjunction with asset queries for job
protection for the communications facilities
planning and decision-support activities.
themselves, Intergraph’s solutions also play a key role in managing the communication
Work Management Interfaces
infrastructure of security systems for utilities,
This application gives you interfaces to work
governments, and other organizations engaged
management systems, allowing you to facilitate
in monitoring security.
job management integration with geospatial data maps, see network status/conditions, and access
The Intergraph Difference
other information related to the network model to
Intergraph is a recognized leader specializing in
assist in completing the work.
infrastructure management solutions for utilities
models. Using these interfaces, you can generate
and integration of engineering and operations
Critical Infrastructure Protection
with asset management, delivering productivity
World events have focused our attention and
savings of up to 50 percent. The Intergraph
concern on security. Governments, public safety
communications infrastructure management
agencies, utilities, and others work tirelessly to
solution not only provides significant advantages
assess the vulnerabilities of our national critical
to operators and engineers, but can also become
infrastructure, evaluate these vulnerabilities, and
an integral part of the enterprise IT system
coordinate with other government and private
through the following features:
entities to ensure the most effective response.
• Truly open – Our solution stores all geometry,
Successfully managing and securing critical
the communications network facility model,
infrastructure and responding to large-scale
business rules validation, and transaction
natural or manmade incidents presents
management in Oracle, an open, standard
enormous challenges, whether an organization
relational database.
is a government agency, a large corporation, or a
• High-performance – Intergraph takes
private entity. Each demands similar results – efficient
advantage of innovative memory management
operations, good business practices, and improved
and a dynamic display cache (DDC) for rapid
visibility and management of all resources.
data access and display. Intergraph developed DDC technology to meet public safety 9-1-1
Intergraph’s geospatially powered incident
response requirements worldwide. Hundreds
management solutions improve communications
of customers around the globe deploy the
companies’ responsiveness and resiliency in
DDC technology where location displays must
the face of such threats. Our security solutions
be presented to the user within one second
integrate real-time information from a variety of
from the time a call is received.
sources, such as camera surveillance, alarms,
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• Scalable – You can scale our solution to
support large databases and a large number of users distributed throughout your organization. • Configuation and commercial off-theshelf-based – This parameter-driven (not API-driven) solution will allow you to take advantage of product and technology enhancements more readily. With more than 600 utility and communications customers in more than 60 countries, coupled with more than 40 years of experience in the utilities and communications industry, Intergraph is your single source for infrastructure management solutions and support.
About interGRAPH Intergraph is the leading global provider of engineering and
geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph’s industry-specific software to organize vast amounts of data to make processes and infrastructure better, safer and smarter. The company’s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world. Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction, operation and data management of plants, ships and offshore facilities. Intergraph SG&I provides geospatially powered solutions, including ERDAS technologies, to the public safety and security, defense and intelligence, government, transportation, photogrammetry, and utilities and communications industries. Intergraph Government Solutions (IGS) is a wholly owned subsidiary of Intergraph Corporation responsible for the SG&I U.S. federal and classified business. Intergraph is a wholly owned subsidiary of Hexagon AB, (Nordic exchange: HEXA B) and (Swiss exchange: HEXN). For more information, visit www.intergraph.com and www.hexagon.com.
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www. int e r gr a ph. c o m Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation. Microsoft is a registered trademark of Microsoft Corporation. Other brands and product names are trademarks of their respective owners. Intergraph believes the information in this publication is accurate as of its publication date. Such information is subject to change without notice. ©2011 Intergraph Corporation 12/11 UAC-US-0011C-ENG
