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Customer Satisfaction, Market Share, and Profitability: Findings
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Customer Satisfaction, Market Share, and Profitability: Findings
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Apr 12, 2006 - Stable URL: http://links.jstor.org/sici?sici=0022-2429%28199407%2958%3A3%3C53%3ACSMSAP903E2.0.CO%3B2-R. J
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