The percentage of traffic tickets returned to officers because of inaccuracies reduced from 20% to 0%. ⢠Date and time stamped entries increased transparency ...
Lazy User Theory
Ways of Advancing the Use of Technology in Cumbria Constabulary to Improve their Efficiency 1
More Applications
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Although Cumbria Constabulary has invested £1.8 million in buying 1500 new mobile devices and tablets to save £3.3 million per annum (Cumbria Constabulary website, 2015), the data collected so far suggest that more work needs to be done to ensure all officers and staff are using their mobile devices regularly and efficiently.
Translation App: It connects officers to professional interpreters instantly to be able to deal with members of the public who do not speak English. Email App: All officers can send/receive emails using their mobile devices at any time during their shift. Messaging App: All officers can send/receive text messages using their mobile devices. Phone Book: All devices have a phone book that contains all the contact details of other officers and staff in the Constabulary.
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Methodology and Methods
Description of the Problem
Police Mobile Devices Main Applications The new mobile devices used are Samsung Galaxy Note 4s. These devices are equipped with the following applications: Pronto MRG Search: Officers can use this feature (located in the Pronto application) to search the Police National Legal Database (PNLD) and the Police Visual Handbook (PVH). These two resources contain all major legislations, CPS charging standards, procedural information, recognised good practice …etc. Pronto App: enables the electronic capture, use, storage and sharing of information, from initial contact with victims, witnesses and offenders through to information sharing with partners in the Criminal Justice System (CJS). Google Maps: Web-based service that provides detailed information about geographical regions and sites around the world.
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• A “quick and dirty” approach of ethnography will be adopted in the pilot study. This approach seeks relevant information as quickly as possible but accepts the possibility of not being able to gather a complete and detailed understanding of the setting at hand (Hughes et al, 1994). • Ten semi-structured focus groups will be conducted to study the positive/negative impact of technology on officers in the mobile devices pilot project. Each focus group will have up to 8 participants.
6 Possible Scientific Theories to be used in the Research Study
1. Lazy User Theory
3 Pronto’s Operational and Financial Benefits • Quality of front-end data increased dramatically • Administration time saving of at least one hour per officer per shift. • Removal of the need for supervision and re-keying of information allowed re-deployment of resources where most needed. • Ability to take photographs increased volume and accuracy of gathered evidence. • The percentage of traffic tickets returned to officers because of inaccuracies reduced from 20% to 0%. • Date and time stamped entries increased transparency and accuracy of data. • Data captured electronically at the first point of contact improves accuracy. • Collected data permissible in court and shareable across forces and partners. • Real time management information for all activities, notebook entries and completed processes available across the organisation
By: Noorhan Abbas Supervisors: Dr. Caroline Rouncefield Julian Parker-McLeod Tony Greenwood
Lazy User Theory of Solution Selection (Collan & Tetard, 2009)
2. Domestication of Technology Domestication is defined as processes whereby people encounter the technologies and deal with them, either rejecting the technologies or fitting them into their everyday routines (Haddon, 2006). Domestication consists of three main processes namely Commodification, Appropriation and Conversion (Frissen, 2000).
References
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Collan, M. and Tetard, F., 2007, Lazy User Theory of Solution Selection, in Proceedings or the CELDA 2007 Conference, pp. 273– 278, Algarve, Portugal, 7–9. Frissen, V.A.J. 2000. ICTs in the rush hour of life. The Information Society 16(2000) 65- 75. Haddon, L. 2006. The Contribution of Domestication Research to In-Home Computing and Media Consumption. The Information Society 22 195–203.
