European Journal of Business and Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.7, 2012
www.iiste.org
Empirical Study of the Use of Automated Teller Machine (ATM) Among Bank Customers in Ibadan Metropolis, South Western Nigeria Emeka E. Okafor* Favour N. Ezeani Department of Sociology, University of Ibadan, Ibadan, Nigeria * E-mail of the corresponding author:
[email protected];
[email protected] Abstract Automated Teller Machine (ATM) is perceived to offer considerable benefits and challenges both to the banks and their customers, yet these are rarely empirically investigated. The study was conducted in purposively selected eight ATM location points of four banks in Ibadan metropolis, Nigeria. The sample size was made up purposively selected one hundred and eight-two (182) and another twelve (12) respondents for survey and in-depth interviews respectively. Data were collected and analyzed through quantitative and qualitative methods. Results showed that most respondents were utilizing the machine for various purposes. Also, respondents mentioned convenience, quick funds transfer, and time saving as the real benefits of the machine. Some respondents mentioned fear of armed robbery attack, technical hitches, invalid debit and perennial network failure as the challenges of utilizing the machine. On the whole, most respondents (67.0%) evaluated the machine as having benefited them more than it had cost them. The bivariate analysis showed that more female bank customers (χ2=6.469; p
