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INFORMATION FOR SUCCESS Exalogic Customer Reference Booklet August 2013
Table of Contents Page
Customer Name
Country
Region
6
Ingersoll Rand
United States
NA
8
Directorate General of Civil Aviation (DGAC)
France
EMEA
10
Netshoes
Brazil
LAD
12
Sterci S.A.
Switzerland
EMEA
14
Cognizant
United States
APAC
17
Claro Brasil S.A.
Brazil
LAD
19
Yarra Valley Water
Australia
APAC
25
SquareTwo Financial
United States
NA
28
ElectraCard Services
India
APAC
30
Triple Point Technology
United States
APAC
32
Westpac Banking Corporation
Australia
APAC
34
Finish Line, Inc.
United States
NA
35
Globe Telecom
Philippines
APAC
37
PHH Corporation
United States
NA
38
CISDI INFORMATION TECHNOLOGY CO., LTD
China
APAC
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INGERSOLL RAND
Oracle Customer: Ingersoll Rand Corporate Center and North American HQ is in Davidson, North Carolina, United States www.ingersollrand.com
Industry: Industrial Manufacturing
Annual Revenue:
Ingersoll Rand Makes Responses for Critical Back-Office Applications 41x Faster, Thanks to Engineered Systems “We selected Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud to host our business critical Oracle E-Business Suite applications. With Oracle’s engineered systems, we have not only seen 41x faster average response times, but have also streamlined business processes and reduced overall maintenance costs, which is critical to Ingersoll Rand’s success.” –– Barry Bonar, Enterprise Architect, Ingersoll Rand
Over US$5 Billion
Employees: 46,000
Oracle Products & Services: • Oracle Exadata Database Machine • Oracle Exalogic Elastic Cloud • Oracle E-Business Suite Release 12.1.3
Ingersoll Rand is a global, diversified firm, providing products, services, and solutions to address the world’s critical need for clean and comfortable air, secure homes and buildings, safe and fresh food, energy efficiency, and sustainable business practices. Driven by a 100-year-old tradition of technological innovation, Ingersoll Rand enables its customers to initiate progress and have a positive impact in their world. Ingersoll Rand’s family of brands–including Club Car, Ingersoll Rand, Schlage, Thermo King, and Trane–serve customers in global commercial, industrial, and residential markets. Challenges ••
Consolidate disparate manufacturing systems into one global enterprise resource planning (ERP) instance–including those used for hardware, software, applications, and processes– across the climate solutions, industrial technologies, security technologies, and residential solutions sectors
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Move to one hardware platform to reduce complexity and maintenance costs
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Standardize business practices across the Ingersoll Rand brand family
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Increase decision-making speed and efficiency to better serve customers
Solutions ••
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Consolidated a vast array of manufacturing systems–including hardware, software, applications, and processes–across the climate solutions, industrial technologies, security technologies, and residential solutions sectors, using Oracle E-Business Suite Release 12.1.3 running on two quarter racks of Oracle Exalogic Elastic Cloud, two half racks of Oracle Exadata Database Machine, and another quarter rack of Oracle Exadata Optimized back-office, value-stream performance–the activities within a supply chain required to create a product—including order to cash, plan to manufacture, contract to maintain, procure to pay, and record to report–ultimately improving customer interactions Improved application response times by 41x Experienced Oracle E-Business Suite concurrent requests running as much as 300x faster using Oracle Exadata and Oracle Exalogic–accelerating the order-to-cash process to receive revenue more quickly Implemented a common Oracle ERP solution to simplify and standardize business processes and drive operational excellence, positioning Ingersoll Rand to eliminate 900 legacy systems and reduce support costs by US$27 million
6
INGERSOLL RAND
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Consolidated all Oracle E-Business Suite modules onto one platform, decreasing system complexity and reducing maintenance costs, enabling Ingersoll-Rand to redirect funds to more innovative activities, such as bringing smarter products and services to market Ensured consistent and easily retrievable data across the enterprise, increasing reporting capabilities and providing managers with greater visibility into operational, business, and product information, leading to faster and more accurate decision-making Reduced business continuity risk for future projects with standardized architecture and processes Eliminated highly customized legacy systems to improve data flow between systems and enable employees to make faster, smarter decisions and better serve customers Eliminated time wasted on activities that aren’t value-added, such as data manipulation and searching for data across multiple systems, enabling employees to focus on daily job priorities and revenue-generating activities Enabled simplified and smarter processes for employees across all sectors and regions–for example, enabling an industrial technologies inventory employee based in India to work from the same system as a climate solutions inventory employee in France Implemented an InfiniBand connection between Oracle Exalogic and Oracle Exadata systems to connect data between numerous sources, resulting in performance gains Reduced the number of people, as well as the skills required, to maintain and manage the platform. Used Oracle Fusion Middleware to accelerate system integrations
Why Oracle
“Ingersoll Rand has gone through many acquisitions and mergers, and as a result has a variety of hardware, software, applications, and processes. We didn’t need to evaluate all the different platform options available because we knew the performance benefits we obtained from Oracle systems, as well as the problems we faced with other vendors’ solutions. It was a natural progression that we evaluated and ultimately implemented Oracle Exadata and Oracle Exalogic. With 41x faster processing speeds, the benefits spoke for themselves,” said Barry Bonar, enterprise architect, Ingersoll Rand. Ingersoll Rand worked with Oracle to complete a proof of value on the Oracle Exadata platform. The company shipped its entire data set to Oracle to run the designated performance tests on Oracle Exadata, enabling Ingersoll Rand to safely test its distinct workload to validate performance gains before investing in the engineered systems. Implementation Process
“Oracle came onsite to install our Oracle engineered systems. Once complete, we had Oracle Exadata and Exalogic, with the InfiniBand connection between them, all our computer nodes, and every other piece up and running as we wanted. Working with one vendor from the hardware rack through to the software stack provided a tremendous benefit,” Bonar said.
7
DIRECTORATE GENERAL OF CIVIL AVIATION (DGAC)
Oracle Customer: Directorate General of Civil Aviation (DGAC) Paris, France www.aviation-civile.gouv.fr
Industry: Travel and Transportation
Annual Revenue: Under US$100 Million
Employees: 12,500
Oracle Products & Services: • Oracle WebCenter Portal • Oracle SOA Suite • Oracle Identity and Access
Directorate General of Civil Aviation (DGAC) Streamlines Key Aviation Applications Access, Improves Productivity and Reduces Maintenance Costs “The Directorate General of Civil Aviation is taking advantage of Oracle Exalogic’s consistent platform to provide a consolidated view of our applications and support our overall modernization strategy. Thanks to Oracle, we have saved roughly one million Euros on maintenance costs for the old applications.” –– Jean Pierre Desbenoit, Director of Information Systems and Modernization, Directorate General of Civil Aviation (DGAC)
A part of the French Ministry of Ecology, Energy, Sustainable Development, and Urban Planning (MEEDDAT), the Directorate General of Civil Aviation (DGAC), is the state agency guaranteeing air traffic security and safety. As a service provider for airlines, DGAC manages air traffic for more than 3 million flights per year, supporting 125 million passengers across 500 airports. The organization selected Oracle to ensure structured and efficient Web access to information, consolidate business applications on a single platform, and reduce the complexity and cost of managing its existing information system.
Management • Oracle User Productivity Kit • Oracle Exalogic
Challenges ••
Oracle Partner: Klee Group
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www.kleegroup.com ••
Easyteam www.easyteam.fr
•• ••
Foster collaborative practices, build collective intelligence, improve knowledge sharing, and increase paperless processes to improve air traffic control agents’ productivity Accelerate the integration of DGAC business applications as financial, human resources, technical data management, into the new virtual office infrastructure Consolidate and standardize key aviation applications on a comprehensive and scalable platform, to reduce management costs and ensure high-availability Provide airlines and airports with structured and high performing access to the portal Position the information system department -as a vector of transformation and of modernization for the organization
Solutions ••
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Deployed the virtual office infrastructure on Oracle WebCenter Portal, improving communication, collaborative processes and Web applications access for 12,000 employees Reduced the size of attachments in the e-mail system by 30% with a collaborative workspace portal that can offer agents the information they need and enhance security management and storage space Saved US$260,000 on annual newspaper subscription costs by allowing every agent to access rich site summary (RSS) flows on the Oracle Portal Optimized employee reclassifications and retraining, thanks to training processes accessible to the administrative agent and the financial manager in the virtual office infrastructure provided by Oracle Portal Improved technical information traceability and the ability to produce new educational materials and training for agents with Oracle User Productivity Kit
8
DIRECTORATE GENERAL OF CIVIL AVIATION (DGAC)
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Enabled structured extranet access to airline companies and airports, allowing them to access airline traffic resources by deploying Oracle WebCenter Portal on Oracle Exalogic Consolidated key business applications using Oracle SOA Suite and Oracle Exalogic, to save more than 1,000 worker days annually to maintain applications, and approximately US$1 million for technical outsourcing Gained the ability to improve reliability and availability of the intranet and extranet by implementing two fully redundant Oracle Exalogic platforms to achieve business continuity
Why Oracle
“We selected Oracle because, from a functional point of view, its solutions meet our users’ expectations. On a technical level, its solutions integrate seamlessly with our existing infrastructure. Oracle also meets our cost and strategy needs in the short, medium, and long term—enabling us to overcome existing information system issues as well as prepare to meet future challenges,” said Jean Pierre Desbenoit, director of information systems and modernization, Directorate General of Civil Aviation. Implementation Process
With the support of Klee Group, DGAC implemented virtual office architecture on Oracle WebCenter Portal. The platinum partner Easyteam helped the organization to consolidate its key business applications on an Exalogic platform, using Oracle SOA Suite. Partner
Oracle Platinum Partner Easyteam and Klee Group provided consulting and expertise services to implement a reliable and standardized platform, consistent with the DGAC modernization strategy.
9
NETSHOES
Oracle Customer: Netshoes São Paulo, Brazil www.netshoes.com.br
Industry: Retail
Annual Revenue: US$100 to US$500 Million
Employees: 1,800
Oracle Products & Services: • Oracle Exalogic Elastic Cloud • Oracle ATG Web Commerce • Oracle Advanced Customer Support Services
Oracle Partner: Object Edge www.objectedge.com
Netshoes Accelerates E-Commerce System Response, Improves Conversion Rates and Delivers New Marketing Campaigns Faster “Oracle Exalogic Elastic Cloud proved to be much more efficient and stable than the hardware platform we had been using. Our server response time, for instance, is 20% faster. Another major benefit is that the solution delivers contingency features, such as data load balancing, software and mission-critical virtualization that further ensure the availability of our Oracle ATG Web Commerce environment and security for our operations.” –– Jesus de Francisco Garcia, Director of IT Infrastructure, Netshoes
Netshoes is the largest sporting goods and leisure e-commerce site in Latin America. With operations in Brazil, Argentina, and Mexico, its mission is to offer the best online shopping experience, supported by technology and constant innovation. The company was founded by Marcio Kumruian who opened the first São Paulo store in 2000. Two years later, he decided to launch the first online, sporting-gear store in Latin America. Today Netshoes is 100% online, and it distributes the National Basketball Association (NBA), Oakley, Puma, Havaianas, Timberland, Topper, Mizuno and Globo Esporte brands. It is also the official soccer club store for several teams, including Corinthians, São Paulo, Palmeiras, Santos, Bahia, Cruzeiro, Vasco, Coritiba, Chivas, Pumas, Monterrey, Club America and Cruz Azul. The company has been gearing up to meet increased demand as Brazil prepares to host two of the sporting world’s biggest events—the 2014 World Cup and the 2016 Summer Olympics. As part of these efforts, Netshoes’ IT department is restructuring to enable the company to grow rapidly without compromising service quality. The online retailer implemented Oracle ATG Web Commerce and has increased its sales conversion rate by improving the customer shopping experience. To support this solution, the company decided to migrate to Oracle Exalogic Elastic Cloud, which ensured a highly scalable, available, and robust environment. Challenges ••
••
Upgrade the company’s e-commerce environment to support growing interest in sporting gear and apparel in advance of two global events–the 2014 World Cup and the 2016 Summer Olympics–that will take place in Brazil Ensure high availability and performance of Oracle ATG Web Commerce to provide responsive service to 17 million visitors to the company’s Web sites each month
Solutions ••
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Implemented Oracle Exalogic Elastic Cloud to quickly improve the stability, scalability, and robustness of the company’s Oracle ATG Web Commerce environment, enabling it to run more effective sports-apparel marketing campaigns and continue to increase conversion rates Consolidated the hardware infrastructure to a single server, saving space and reducing operational expenses, such as electricity costs
10
NETSHOES
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Accelerated Oracle ATG Web Commerce server response time by 20% with Oracle Exalogic Elastic Cloud, which requires fewer resources to perform the same operations, and eliminated hardware-related service interruptions, directly impacting Netshoes’ conversion rate Enhanced the IT environment’s security and reliability, thanks to the platform’s contingency features, such as data load balancing and software and mission-critical virtualization, which are essential for e-commerce transactions Reduced the number of Oracle ATG Web Commerce instances from 103 to 16 with the same information volume, operating in a more efficient manner after replacing the company’s JBoss platform—which required approximately 35 machines—with Oracle Exalogic Elastic Cloud Freed IT professionals from spending significant time monitoring transaction flows, allowing them to dedicate more time to the company’s strategic initiatives Worked with Oracle Advanced Customer Support Services (ACS) to expedite implementation and reduce downtime-related costs with Oracle Standard Installation Services Achieved successful system implementation in record time—performed by highly trained ACS engineers—leveraging proven best practices and standardized installation methodologies
Why Oracle
“We chose Oracle Exalogic Elastic Cloud due to the possibility of reducing our total cost of ownership (TCO) and improving our Oracle ATG Web Commerce application performance, which is now vital to our operation. In addition, Oracle has actively participated in the migration process, supporting us and allocating resources from Brazil and abroad to conduct concept testing and to help us comply with the timeline.” said Jesus de Francisco Garcia, director of IT infrastructure, Netshoes. Implementation Process
Netshoes migrated to Oracle Exalogic Elastic Cloud in less than three weeks, without any downtime, and it immediately realized benefits. “To reduce risk, we performed a concept test in which we created a test environment to carry out the migration. This required high-level planning and was only possible thanks to the great support we got from Oracle,” Garcia said. Partner
“The Object Edge team was very competent and involved in our business, helping us to define and guide all stages of the migration and with a high level of knowledge to support the successful implementation and operation of our new hardware platform. This has enabled us to run more effective sales campaigns and continue to increase conversion rates,” Garcia said.
11
STERCI S.A.
Oracle Customer: Sterci S.A. Geneva, Switzerland www.sterci.com
Industry: Professional Services
Employees:
Sterci S.A. Processes 3.65 Million Financial Messages with 57% Lower Total Cost of Ownership by Using Engineered Systems “With the incredible throughput of 3.65 million financial messages per hour, we believe that our GTExchange® powered by Oracle Exadata, Oracle Exalogic, and other Oracle technologies is the world’s fastest product in the payment arena.” –– Frédéric Viard, Marketing and Pre-sales Director, Sterci S.A.
120
Oracle Products & Services: • Oracle Exadata Database Machine • Oracle Exalogic Elastic Cloud • Oracle WebLogic Server 11g • Oracle Tuxedo 11g • Oracle Active Data Guard • Oracle Consulting
Sterci S.A., a privately owned company headquartered in Geneva, is a leading provider of financial messaging solutions with branches in Zurich, Frankfurt, London, Paris, Toronto, New York, Riyadh, and Singapore. Every day, the world’s largest banking groups, financial institutions, monetary authorities, and corporations rely on Sterci GTSuite® to improve efficiency and business agility while reducing costs and risks. An official partner of SWIFT— Society for Worldwide Interbank Financial Telecommunication, the worldwide financial network cooperative owned by banks—with full accreditation for GTSuite®, Sterci is also ISO 9001:2008 certified by the Swiss Association for Quality and Management Systems (SQS). Sterci’s GTSuite® is a comprehensive portfolio of solutions for financial messaging, enterprisewide reconciliation, integration of business flows, and market data management. GTExchange®, the company’s high-performance financial messaging solution, is designed to support multiple networks and provide an open, service-oriented architecture for integration, transformation, message management, and connectivity. Challenges ••
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Provide financial institutions, monetary authorities, and corporations with higher message throughput for the real-time processing of their cross-border payments and financial flows Manage rapidly increasing payment data volumes arising from significant mergers and acquisitions among key players in the financial services industry and the introduction of payment factories and messaging hubs Enable financial institutions, monetary authorities, and corporations to comply easily with new messaging standards, financial market initiatives, and government directives, such as Single Euro Payments Area (SEPA)
Solutions ••
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Deployed Oracle Exadata Database Machine to operate the company’s GTExchange® messaging solution with extreme performance for all types of database workloads in a system architecture that has no single point of failure Deployed Oracle Exalogic Elastic Cloud X2-2 as a data center building block to provide the highest performance, reliability, availability, and scalability for GTExchange®, improving the customer experience by dramatically reducing application response time and improving usability Delivered a total cost of ownership (TCO) that is 57% lower over five years than the TCO of a proposed system made by a competitor of Oracle
12
STERCI S.A.
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Provided financial institutions, monetary authorities, and corporations with unmatched performance for real-time electronic financial and securities transactions—including message entry and repair, template creation, routing, printing, SWIFT relationship management application (RMA), supervision, and monitoring—while easing compliance with financial services industry standards and regulations Achieved an impressive 365% improvement on message throughput, compared to the previous environment—going from 1 million message flows per hour to 3.65 million message flows per hour Won a contract, based on Oracle Exadata benchmarking, to switch several million financial messages per day from the application to SWIFT and from SWIFT to the application for a large, top-tier bank, including the handling of the bank’s internal application-toapplication message flows Enabled the rollout of the resulting GTExchange® project for the top-tier bank with more than 2,000 concurrent users across 160 countries over a period of two years, anticipating a peak of traffic with 1.2 million financial messages per hour and expected growth of 15% per annum Ensured maximum resilience and quality of service by allowing real-time synchronous replication to remote stand-by databases for recovery purposes with Oracle Active Data Guard because the strict requirements for payment applications do not permit any failure Enabled the company to replace outdated legacy messaging products of major banks with GTExchange® and GTX Thin Client following a structured approach based on Oracle Tuxedo 11g, Oracle WebLogic Server 11g, and Oracle Database, Enterprise Edition 11g to eliminate deployment risks Teamed up with Oracle Consulting on a proof of concept and benchmark test to address mass volume processing requirements in Sterci’s GTExchange®, using Exalogic’s quick deployment, reliability, and manageability capabilities to reduce system complexity and complete the proof of concept within two weeks
Why Oracle
“Oracle Exalogic and Oracle Exadata deliver outstanding performance and have a far lower total cost of ownership than competing systems. The deployment enabled us to win a large, top-tier bank, where we will be responsible for managing the global financial messaging infrastructure across 160 countries,” said Etienne Savatier, associate partner, international sales and partnerships director, Sterci S.A.
13
COGNIZANT
Oracle Customer: Cognizant Teaneck, New Jersey www.cognizant.com
Industry:
Cognizant Reduces Server Requirements by 67%, Gains Scalability On Demand and Improves Application Speed by 50% with Engineered System
Professional Services
Annual Revenue: Over US$5 Billion
Employees: 150,400
Oracle Products & Services: • Oracle Exalogic Elastic Cloud • PeopleSoft Enterprise Service Automation • PeopleSoft Financials • PeopleSoft Human Resources • PeopleSoft Supply Chain Planning • Oracle Content Manager • Oracle Advanced Customer Support Services
“We chose Oracle Exalogic to run our business-critical PeopleSoft Enterprise application environment. With Oracle Exalogic, we have not only doubled our application processing speeds to increase the performance and reliability of our business applications, but we have also significantly reduced total ownership and set the stage for future growth. We’re eager to share this technology with our customers, as we know firsthand the value it can deliver.” –– Sathish Venkataraman, Associate Director, Cognizant Application Services, Cognizant
Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping companies build stronger businesses. The firm has more than 800 customers that span five continents and every major industry. Cognizant has experienced rapid growth in recent years, and the organization expects that pace to continue. Cognizant’s employees rely on Oracle’s PeopleSoft applications for their enterprise transactions, including human resources, financial, and supply chain management processes. The company also runs Oracle Content Manager. As the organization continued to expand, its PeopleSoft application infrastructure, running on IBM, was having difficulty scaling to meet user demands. Response time was increasing for the system, which had more than two terabytes of data running on it. Employees were becoming frustrated and, if left unchecked, response time issues would begin to impact productivity in the professional services firm. In addition, the company had been adding servers as the environment grew, which created a greater IT maintenance burden in terms of time and dollars spent. For example, the weekly maintenance window had expanded to require between 8 and 12 hours and a dedicated person over the weekends. Cognizant replaced its multiple Web, application, integration, and batch servers with Oracle Exalogic Elastic Cloud. The company gained on-demand server scalability for its PeopleSoft applications and Oracle Content Manager environment, enabling it to support a user base that is twice as large, yet with 67% fewer application and Web servers than its legacy, IBM environment. It also accelerated message processing speed by 50% and cut its maintenance window to less than two hours per week. Challenges ••
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Improve response times for business-critical Oracle Content Manager and PeopleSoft applications, including human resources, financial management, and time-sheet systems that the professional services firm relies on to bill clients accurately and promptly for consulting engagements and IT services Implement a data infrastructure that can support sustained rapid growth as the firm expects to expand Consolidate servers to reduce maintenance requirements, energy costs, and the environmental footprint
14
COGNIZANT
Solutions ••
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Deployed Oracle Exalogic Elastic Cloud X2-2 Half Rack to run the company’s PeopleSoft Enterprise applications and its Oracle Content Manager environment––gaining ondemand scalability and the ability to support a user base that is twice as large, with 67% fewer application and Web servers than the company’s legacy IBM environment Improved the downstream, integration-processing throughput rate by 50%, enabling applications to be more responsive Automated recurring maintenance activities to support a global consulting workforce that needs access to key business applications seven days a week, reducing the application maintenance window to less than 2 hours, compared to previously requiring between 8 and 12 hours weekly Accelerated time-to-market for new and enhanced application services, for example: the company can now introduce new functionalities with ease, such as customer evaluations Enabled all 150,400 employees to more efficiently enter their biweekly time sheets, which is essential to producing accurate and timely billing for the company’s IT services Accelerated time-sheet processing speeds from 7,200 messages per hour to 14,000 messages per hour, enabling the organization to process all employee timesheets within eight hours and to bill clients promptly for its professional consulting services Accelerated transaction response time and application performance, greatly improving the general user experience, boosting productivity, and enabling employees to focus on adding value to client projects Reduced data-center floor space requirements, thereby eliminating unnecessary overhead costs Eliminated the need for a dedicated employee to manage weekend server and application maintenance Enabled application scalability to a scale up to double loads with one-third fewer Java virtual machines (JVM) and half the Tuxedo threads of its earlier, IBM-based, AIX system Provided sufficient head room for further expansion without needing additional JVMs or Tuxedo threads Reduced the server footprint by supporting the entire application layer, including applications, Web, batch, application, and integration broker layers, with just four Exalogic nodes, compared to 11 physical, IBM servers, providing the opportunity to support company growth without needing additional Exalogic nodes Reduced the application maintenance window from 10 hours to less than 2 hours with the help of the centralized facility available in Exalogic, which automated weekly Web and application server maintenance, required fewer support resources, and increased availability for end users Improved application performance by at least 50% across the board, without any tuning effort and processed integration-broker messages at least 50% faster
15
COGNIZANT
Why Oracle
“We were up for a hardware refresh just as our business began to expand exponentially,” said Shankar Sathyanarayanan, associate director for Oracle solutions practice, Cognizant. “We knew this was the time to align our hardware environment with our core business applications. While we evaluated multiple solutions alongside Oracle Exalogic, no other vendor provided the same scalability and manageability as Oracle. Also important to our decision was the intrinsic value of Oracle’s engineered systems, which, by design, optimized performance of Oracle applications.” Implementation Process
Cognizant worked with Oracle Advanced Customer Support Services for capacity planning. With Oracle’s, help Cognizant installed Oracle Exalogic on time, on budget, and with minimal disruption to the business.
16
CLARO BRASIL S.A.
Oracle Customer: Claro Brasil S.A. Rio de Janeiro, Brazil
Claro Brasil S.A. Streamlines Billing with Engineered System
www.claro.com.br
Industry: Communications
Annual Revenue: Under US$100 Million
Employees: 10,000
Oracle Products & Services: • Oracle Exalogic Elastic Cloud • Oracle Exadata Database Machine • Oracle Exadata Storage Server • Oracle Advanced Customer Support Services • Oracle WebLogic Suite
“Our Value Added Services (VAS) department, as a great generator of new business, needed the agility to launch a new campaign without having to acquire new hardware. With Oracle Exalogic Elastic Cloud, we gained the performance that enables us to respond to business demands without impacting our environment or the quality of the services we provide.” –– Sandro Trindade de Araújo, Infrastructure Director, Claro Brasil S.A.
Claro Brazil is a cellular telephony provider with a national presence and more than 65 million customers in Brazil. The company operates in more than 3,560 cities with GSM and 3GMax cellular phone technologies. As a leader in content and service innovation, Claro offers roaming voice service in more than 160 countries and data service in more than 140 countries, across five continents. Claro is owned by America Mobile—one of world’s three largest mobile telephony providers. To maintain Claro’s leadership in the Brazilian market, the company recognized the need to improve transaction processing—for product launches, and campaigns and to manage the third-party (Radware Mobile Service Edge) application that serves as a communication gateway between Claro’s IT, engineering, and partner environments. The application also serves the Value Added Services department, which the company considers as strategically important, due to the new business it generates. Aiming to guarantee delivering quality customer service and to charge correctly, Claro and Oracle worked together to carry out a proof of concept (POC), in which they migrated a third of the company’s application to the Oracle Exalogic Elastic Cloud Half Rack platform. This gave Claro the ability to monitor transaction tickets and increased its processing capacity by 18 million additional transactions per week, things that are critical to sustaining new business. This is not Claro’s first experience with Oracle’s engineered systems, as shortly before the arrival of Oracle Exalogic Elastic Cloud, the company implemented Oracle Exadata Database Machine to support the operator’s business intelligence tool and its tax payment solution. This helped it to achieve regulatory compliance, slashing data extraction time by 50% for generating the fiscal reports required by Anatel—the agency that regulates Brazil’s telecommunications industry. Challenges ••
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Manage all transactions that are transmitted through a critical, third-party application responsible for communication between the IT, engineering, and partner environments— ensuring the provision of telephony services to end customers Expand hardware capacity, fulfilling the service level agreement (SLA) the company has with its customers, something the previous system could not provide due to high costs and complex engineering and connectivity Prevent timeouts and ensure better customer service, helping to achieve the strategic business goals of the Value Added Services department Meet regulatory compliance and streamline financial reporting to Anatel—the agency that regulates Brazil’s telecommunications industry—ensuring required deadlines are met
17
CLARO BRASIL S.A.
Solutions ••
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Enhanced time-to-market by replacing HP Superdome with Oracle Exalogic Elastic Cloud, gaining performance and agility to support the company’s new products and services Improved transaction throughput and the environment’s expansion capacity while mitigating operational risks and improving performance, leading to a stricter adherence in fulfilling SLAs Improved control over transaction tickets, which enabled a more detailed billing process, enhancing the quality of services provided Increased processing capacity by 5x, or 18 million additional transactions per week, which significantly impacted revenue by meeting business needs to generate new services and products without changing hardware platform or compromising quality of services to customers Responded more quickly to internal demands related to product launches and sales campaigns, helping to maintain Claro’s position as an extremely competitive player in the mobile communications market Improved the partner experience and capacity for meeting new partners’ SLAs 7x faster and with 35x improvement in Java response time, when compared to HP Superdome Used Oracle Exadata Database Machine to reduce by 50% the time needed to prepare the fiscal report required by Anatel, including data analyses of millions of cell phones, including installations and sales plans
Why Oracle
“We had little experience with engineered systems. Oracle helped us at all stages of the project, from providing equipment to performing the POC, to carrying out data migration, to verifying the actual benefits we obtained. We choose Oracle as our partner, and it’s very beneficial to deal with single vendor, as it helps reduce operational risks. In addition, having a single point of management and a focal point for end-to-end support avoids the fragmented responsibilities that come with multivendor solutions, and it guarantees that we will receive IT services to support business capabilities within time and budget constraints,” said Sandro Trindade de Araújo, infrastructure director, Claro Brasil S.A. Implementation Process
“We worked with Oracle during the POC at our data center to migrate our third-party IT, engineering, and partner environment application to the Oracle Exalogic Elastic Cloud Half Rack platform. By the time we rolled it out, the platform was already handling a third of our total data volume with all of the benefits of capacity expansion, timeout recovery, and transaction-ticket monitoring. We completed the entire implementation without encountering any obstacles, despite the level of complexity, as this involved not only a change of platform, but also of architecture,” Trindade de Araújo said.
18
YARRA VALLEY WATER
Oracle Customer: Yarra Valley Water Melbourne, Australia
Yarra Valley Water Shortens Billing-Application Response from Nine Seconds to a Subsecond
www.yvw.com.au
Industry: Utilities
Annual Revenue: US$500 Million to US$1 Billion
Employees: 620
Oracle Products & Services: • Oracle Exadata Database Machine • Oracle Exalogic Elastic Cloud • Oracle Advanced Customer Support Services • Oracle Utilities Customer Care and Billing Base for Commercial and Industrial Customers • Oracle Utilities Customer Care and Billing Base for Residential Customers • Oracle Utilities Customer Care and Billing Rating and Billing for
“We considered a number of other products and vendors, including Wintel and IBM, but realized that Oracle Exadata and Oracle Exalogic were most cost-effective. By taking advantage of the engineered systems’ stability and high performance, we have reduced application response from up to nine seconds to a subsecond, cut overnight billing run time by 71%, and improved staff productivity and customer satisfaction.” –– Ramesh Subramaniam, IT Strategy and Architecture Manager, Yarra Valley Water
Yarra Valley Water (YVW) is the largest of three water corporations in Melbourne, Australia. It provides water supplies and sewerage services to more than 1.7 million people and 50,000 businesses in the northern and eastern suburbs of Melbourne. The organization owns and maintains more than 9,000 kilometers of water mains and nearly 9,000 kilometers of sewer mains, spanning approximately 4,000 square kilometers. YVW needed to upgrade its IT infrastructure to better support its Oracle Utilities Customer Care and Billing system and its plans for creating customer-facing Web portals. In mid2012, the organization developed a private cloud infrastructure, based on Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud, and Oracle Enterprise Manager. The infrastructure includes a pair of Oracle Exadata and Oracle Exalogic engineered systems at YVW’s production and disaster recovery centers. By taking advantage of Oracle Exadata and Oracle Exalogic’s high performance and stability, YVW ensured its Oracle Utilities Customer Care and Billing applications can reach their full potential. It reduced application response times from up to 9 seconds to a subsecond, lowered average customer call times by 30 seconds, and cut the overnight batch processing time by 71%. It has also reduced the time required for development, testing, and production tasks by 30%.
Commercial and Industrial Customers • Oracle Utilities Customer Care and Billing Rating and Billing for Residential Customers
Aging Infrastructure Compromises Performance
YVW provides customers with a variety of services, including managing water supplies, processing meter readings, and repairing leaks and blockages in main water and sewage pipes. The organization also works with the construction, plumbing, engineering, and conveyancing industries on commercial infrastructure and land development projects. Each year, YVW processes 10,000 development applications and 100,000 property information requests; manages the installation of 14,000 new water meters; helps develop around 23,000 properties; and provides 34,000 other plumbing services. The organization previously managed customer account details, application, approval, and development data, and all its billing information in 27 separate applications that ran on 17 older T-series and M-series servers, and two Hitachi Data Systems storage area network units. YVW had maintained this infrastructure for more than 15 years, and the servers and storage units had reached end of life. “The infrastructure was experiencing a number of performance issues and had become inefficient and costly to maintain,” said Ramesh Subramaniam, IT strategy and architecture manager, Yarra Valley Water.
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YARRA VALLEY WATER
The Need for an Upgrade
In 2010, YVW implemented Oracle Utilities Customer Care and Billing Base for Commercial and Industrial Customers, Oracle Utilities Customer Care and Billing Base for Residential Customers, Oracle Utilities Customer Care and Billing Rating and Billing for Commercial and Industrial Customers, and Oracle Utilities Customer Care and Billing Rating and Billing for Residential Customers to manage customers’ account details, meter readings, and billing information, as well as the fees paid by developers, plumbers, and conveyance providers. However, due to the end-of-life infrastructure, the system experienced performance issues. “We were very pleased with the overall business improvements we received from the Oracle Utilities Customer Care and Billing system, but our outdated infrastructure prevented the application from reaching its full potential,” said Subramaniam. The legacy infrastructure took up to 14 hours to complete overnight batch processing. Poorly performing hardware also meant that Oracle Utilities Customer Care and Billing application’s response times often took eight or nine seconds. Meanwhile, overnight and regular re indexing of the data warehouse was taking 6 to 8 hours and a complete re index or rebuild of the data warehouse could take a whole day. The batch window to complete overall, automated batch processing tasks was also up to 24 hours. Batch processing was encroaching into business hours and impacted system performance to increase the average customer-call time to 390 seconds, creating unnecessary call-center costs and affecting customer satisfaction. “We considered a like-for-like replacement for our previous integrated billing and satellite systems, but we had pushed our existing hardware and software as far as we could. A direct replacement would have yielded limited results,” said Subramaniam. “Instead, we developed our ‘Beyond Easy Applications Program,’ replacing the systems with several Web portals.” YVW wanted to adopt a standardized, scalable, enterprise-strength architecture to develop new portals and support five-yearly upgrades of core systems, such as Oracle Utilities Customer Care and Billing. The organization wanted to consolidate its business systems to drive more business from less hardware, reducing total cost of ownership (TCO) while ensuring it continued to meet its service-level agreements. YVW also wanted to reduce the amount of manual patching and system maintenance required, cut time and cost of deploying new hardware and applications and future infrastructure upgrades,, and conduct system administration and maintenance in-house. New Infrastructure Ensures Oracle Utilities Customer Care and Billing Reaches Full Potential
By providing high performance and stability, Oracle Exadata and Oracle Exalogic have significantly helped YVW’s Oracle Utilities Customer Care and Billing application reach its full potential.
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The organization can now complete its overnight Oracle Utilities Customer Care and Billing run in four hours. Application response has also been reduced from up to 9 seconds to just 0.5 seconds. “Cutting application response times from up to nine seconds to a subsecond, and shortening the overnight billing run by 71% improves staff productivity and satisfaction,” said Subramaniam. “It also enables staff to more quickly enter and manage customer account data, such as contact details and bill payments, and respond to customer queries faster, which will improve customer satisfaction.” Significantly Reduces Batch Processing Window, Cuts Average Call-Center Times
The Oracle Exadata and Oracle Exalogic infrastructure has cut the time taken to complete regular and overnight data warehouse re-indexing by 6x—from 8 hours to just over 1 hour. YVW can also conduct complete data re-indexing across its data warehouse, including six applications (such as billing, customer management, and finance), 6x faster—in 3.5 hours, compared to 24 hours, previously. The improvements in the billing run and re indexing times have helped shorten the time for overall batch processing tasks—including customer billing and profiling, re indexing, and other reporting tasks—from between 21 hours and 24 hours, to around 6 hours. “Previously, the extended batch window affected system performance during business hours,” said Subramaniam. “With batch jobs still running during the day, the system was less stable, and response times were slower. This affected average call times, as it took longer for call-center staff to access and process customer account details and service information.” With the new solution in place, YVW can ensure it meets its service level agreements by enabling seamless online performance for more than 80 concurrent call-center staff. This has shortened the average customer call time by 30 seconds—from 390 seconds to 360 seconds. “The reduced call times are also expected to improve customer satisfaction, as call-center staff can more quickly complete customer requests for help with their water or sewage supplies, or for information about their accounts,” said Subramaniam. YVW has also eliminated the need for overnight operational management staff, saving the company additional labor costs and improving staff working conditions. Development, Test, and Production Tasks Reduced by 30%
By deploying Oracle Exadata and Oracle Exalogic systems at its production data center and its disaster recovery center, YVW reduced the time required for development, testing, and production tasks—such as modifying or migrating data—by 30%. By reducing provisioning times and the effort required for performance tuning, IT staff can more easily manage system, database, and server testing and development. This improves productivity and frees staff to complete other valuable tasks.
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YARRA VALLEY WATER
“We can also apply patches and system enhancements when required, rather than waiting for major outage windows, such as during the weekend,” said Subramaniam. “In the past, we would have needed a major justification to complete system maintenance during the week, as it would have significant implications on subsequent batch windows. Now, we can deploy patches far more quickly and ensure we don’t fall behind on our maintenance work.” New Infrastructure Saves on Costs
By implementing integrated Oracle products for its private cloud and Web-based systems, YVW has saved on its TCO over five years. In addition, the improved performance, availability, and system management capabilities enabled YVW to make better use of internal resources and move from a costly, managedservice contract to an in-house management structure. “Now we only have two, paired boxes, rather than 12, disparate databases; storage appliances; and servers. This makes the infrastructure much easier to manage,” said Subramaniam. “It has reduced the costs and space required for our data centers and cut the variety of staff skill sets required from 8 to 12, to just 4. By adopting a standardized and scalable infrastructure, YVW has also increased the business value of its mission-critical applications, such as the Oracle Utilities Customer Care and Billing system, as it can now focus its time and resources on the applications rather than supporting infrastructure. Challenges ••
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Replace 17 end-of-life servers with a standardized, scalable architecture to better support Oracle Utilities Customer Care and Billing and developing planned customer-facing Web portals Complete more business processes using less hardware to reduce TCO, while ensuring service-level agreements can still be met Ensure the Oracle Utilities Customer Care and Billing application can reach its full potential to improve transaction response times and cut the time to complete overnight water billing runs Reduce time needed to complete batch processing tasks and average call times for utilities customers Shorten overnight, regular, and complete data warehouse re indexing times Move from a managed-services structure to in-house system administration and maintenance to save costs Complete the infrastructure upgrade quickly and easily at minimum cost Cut the amount of manual patching and system maintenance required and the time to deploy new applications and upgrades
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YARRA VALLEY WATER
Solutions ••
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Completed overnight water billing runs 71% faster, by enabling Oracle Utilities Customer Care and Billing to reach its full potential Reduced Utilities Customer Care and Billing response from up to nine seconds to a sub-second, by supporting it on a high-performing, stable infrastructure Lowered the total batch window for batch processing, including generating customer profiling information, which previously took between 21 hours and 24 hours and now takes six hours Cut the time to complete regular and overnight data warehouse re indexing from six to eight hours to two hours Completed data warehouse re-indexing or rebuilding in 3.5 hours, compared to 24 hours, previously Shortened average call times for utilities customers by 30 seconds—from 390 seconds to 360 seconds—by reducing the total batch window and transaction response times Cut infrastructure costs and data center space required by moving from 12 pieces of storage and server hardware to 2 Reduced hours required for development, testing, and production by 30%, by reducing provisioning times and the effort required for performance tuning Significantly lowered TCO over five years by moving from a costly managed-service contract to a simpler, more cost-effective in-house management structure Met service level agreements by ensuring seamless, online performance for more than 80 concurrent call center staff, even while the batch processing tasks are running Cut the time to deploy new production and disaster recovery environments from three months to two weeks Reduced skills sets required by staff to monitor and manage hardware infrastructure from 8 to 12, to just 4 Shortened testing new environments from six to eight weeks to only two weeks Ensured maintenance work is up-to-date by applying patches and system enhancements as required, rather than waiting for major outage windows, such as the weekend Saved additional labor costs and improved staff working conditions by removing need for overnight operational management staff Increased the business value of mission-critical applications, such as the Oracle Utilities Customer Care and Billing, by focusing time and resources on enhancements, rather than on supporting infrastructure
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Why Oracle
YVW considered a number of other product combinations from other vendors, including Wintel X series and IBM Xiv storage, but realized that combining Oracle Exadata and Oracle Exalogic would be the most cost-effective. YVW also chose Oracle Exadata and Oracle Exalogic, as they were robust, stable, and would help the organization complete more business processes using less hardware. Implementation Process
YVW began implementing Oracle Exadata Database Machine Quarter Rack and Oracle Exalogic Elastic Cloud Quarter Rack at its production and disaster recovery centers in January 2012. “We reduced the test time from six to eight weeks, to only two weeks,” said Subramaniam. “We pushed the machines to 300% of their maximum load with no problems, and as performance is quicker on Oracle Exadata, we didn’t really need to tune the stress volume performance.” YWV worked with Oracle Advanced Customer Support Services on the delivery and configuration of the Exadata and Exalogic platforms. “Oracle Advanced Customer Support Services’ resources and the delivery were well structured and met all our expectations,” said Subramaniam. “The methodical yet flexible manner in which the team worked aligned well with our preferred way of working.” YVW went live with the upgraded Oracle Utilities Customer Care and Billing application in its development environment in March 2012. The application went fully live in the production environment in June 2012.
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SQUARETWO FINANCIAL
Oracle Customer: SquareTwo Financial Denver, Colorado www.squaretwofinancial.com
Industry: Financial Services
Annual Revenue: US$100 to US$500 Million
Employees: 266 (as of November 2011)
Oracle Products & Services: • Oracle Exadata Database Machine • Oracle Exalogic Elastic Cloud • Oracle Consulting
SquareTwo Financial Increases Database Transaction Speed Four-Fold, Improves Scalability to Meet Exponential Company Growth “Oracle Exadata Database Machine X2-2 HC Quarter Rack and Oracle Exalogic Elastic Cloud give us the scalability we need to ensure the company continues to grow and evolve. They enable us to handle thousands of concurrent users and provide optimal performance to ensure we maintain constant contact with customers and leverage revenue opportunities. In addition, their out-of-the-box functionality enabled us to implement the products in just 134 days.” –– Bill Weeks, Senior Vice President and Chief Information Officer, SquareTwo Financial
SquareTwo Financial, a leader in the US$100 billion asset-recovery and management industry, plays an integral role in maintaining the integrity of a credit-based economy, including bringing much needed liquidity to the financial services sector through purchases of distressed assets. It is also involved in the recovery of those assets through its pioneering network of legal partners, who liquidate the debt. As one measure of SquareTwo Financial’s current success, the company now does business with eight of the top-10 credit card issuers in the United States. SquareTwo Financial considers technology a company cornerstone, which is a key differentiator from competitors in the industry, and a driver of its business success. SquareTwo Financial’s state-of-the-art debt collection management system, called eAGLE, is integral to the company’s core business areas of acquiring and managing debt. It also serves as the foundation for SquareTwo Financial’s Partners Network, which includes 36 affiliates across the United States. The eAGLE system assesses and loads debt, then distributes that debt to SquareTwo Financial’s Partners, where payment processing and reconciliation occur. SquareTwo Financial began searching for a technology solution when its legacy hardware infrastructure neared end of life and would soon be unable to keep pace with the company’s exponential growth. In January 2011, eAGLE had 800 daily users, and by October 2011, the system had 1,500 daily users, processing approximately 680,000 user transactions. The company needed to enhance its scalability to meet such a growth in demand. In addition, it needed to enhance system performance. With the legacy system, the data warehouse process ran for approximately 16 hours and then cut off data at 6 p.m. to ensure it was available for the next morning—meaning it was incapable of processing a full day’s worth of data. SquareTwo Financial reviewed different hardware solutions and then chose Oracle Exadata Database Machine X2-2 HC Quarter Rack and Oracle Exalogic Elastic Cloud. After a 90-day-trial, the company worked with Oracle Consulting to install the new solutions in 44 days. With the implementation, SquareTwo Financial increased database transaction speed four-fold and realized a 28% improvement in performance. Initial performance tests showed that eAGLE could handle as many as 25,000 daily users—demonstrating it had the scalability to handle additional growth. In addition, the data warehouse process can now commence at 10 p.m. to ensure SquareTwo Financial processes a full day’s worth of data.
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Enhance hardware scalability to ensure the system maintains optimal functionality while the number of users, from SquareTwo Financial and its partners, increases exponentially Accelerate system processing speed to increase the number of transactions franchise partners—who work with end consumers to liquidate debt—can process per day to enhance customer contacts and subsequently revenue Implement the new hardware solution quickly to ensure the company can keep pace with data demands
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Reduce data warehouse processing time to ensure processing a whole day’s worth of data
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Decrease IT maintenance costs with a consolidated environment
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Implemented Oracle Exadata Database Machine X2-2 HC Quarter Rack and Oracle Exalogic Elastic Cloud to serve as the foundation for eAGLE—the company’s debt collection management system—to handle a significant increase of daily users, which had increased from 800 to 1,500 in 10 months Leveraged Oracle Exadata and Oracle Exalogic to increase database transactions approximately four-fold and enhanced performance by 28% Improved system scalability, including the ability to handle as many as 25,000 daily users without decreasing performance Processed 100 more transactions per day per franchise collector, enabling more customer contacts and revenue opportunities Gained the ability to commence data warehouse processing four hours later than with the legacy system, ensuring a whole day’s worth of data can be processed Used Oracle Exadata and Oracle Exalogic to reduce, from 98 to 2, the number of environments requiring updates for new system roll-outs Leveraged Oracle Exalogic Elastic Cloud to enhance performance speed by 1 second, even as the load on the system continued to increase, an improvement from 2.5 to 3 seconds per transaction, to 1.5 to 2 seconds
Why Oracle
SquareTwo Financial chose Oracle Exadata Database Machine X2-2 HC Quarter Rack and Oracle Exalogic Elastic Cloud after reviewing many potential hardware solutions, including options from IBM, and participating in a 90-day proof-of-value period with the product. In addition, SquareTwo Financial was already using a number of Oracle solutions, including Oracle SOA Suite and Oracle Identity Management, giving the company a consolidated platform to reduce maintenance costs and ensure optimal performance.
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SQUARETWO FINANCIAL
Finally, Oracle Exadata and Oracle Exalogic maintained the out-of-the-box functionality necessary to implement the product quickly and cost effectively. Implementation Process
Quickly implementing Oracle Exadata Database Machine X2-2 HC Quarter Rack and Oracle Exalogic Elastic Cloud was critical for SquareTwo Financial, as its data demands were growing rapidly. First, an Oracle team visited SquareTwo Financial and completed an Excite Review to determine exactly the company’s hardware needs. After determining a quarter rack was the best fit for SquareTwo Financial’s data demands, a 90-day proof-of-value period commenced. Following a successful trial period, SquareTwo Financial worked with Oracle Consulting to implement Oracle Exadata and Oracle Exalogic in 44 days.
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ELECTRACARD SERVICES
Oracle Customer: ElectraCard Services Pune, India www.electracard.com
Industry:
ElectraCard Services Triples Financial Transaction Processing Speed to over 12,000 Transactions per Second, Reduces Customers’ Total Cost of Ownership by 30%
High Technology
Employees: 1,100
Oracle Products & Services: • Oracle Exadata Database Machine • Oracle Exalogic Elastic Cloud • Oracle Exastack Labs
ElectraCard Services is a subsidiary of OPUS Software Solutions and provides real-time, third-party credit, debit, prepaid, and smart card processing services in the U.S. and more than 30 countries in Africa, Asia, and the Middle East. The award-winning company is an Oracle Specialized partner and has achieved Oracle Exadata Optimized and Oracle Exalogic Optimized status through the Oracle PartnerNetwork (OPN). ElectraCard Services offers a number of solutions for issuing, acquiring, risk, and fraud management in its electrasuite product portfolio. The portfolio includes electraSWITCH, which processes ATMs, point-of-sale, internet, and cell phone banking transactions as either “on-us” transactions (where the issuing and acquiring bank are the same or part of the same group and no interbank transaction is required) or “switching mode” transactions, where foreign transactions must be sent to electronic fund transfer networks for authorization. ElectraCard Services ported its electraSWITCH solution on Oracle Exadata Database Machine X2-2, Oracle Exalogic Elastic Cloud X2-2, and Oracle Linux. ElectraCard then tested the new system at Oracle Exastack Labs to prove it could meet customer requirements. The company achieved processing speeds of more than 12,000 transactions per second (TPS) and a twofold improvement in performance. Challenges ••
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Meet the transactional storage and processing requirements of large banks and financial institutions Provide a scalable payment processing solution to large current and potential customers to meet their needs as their financial transactional volumes grow Ensure that the electraSWITCH transaction processing platform maintained the same or better reliability, availability, and functionality, while increasing processing speeds and scalability
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Achieved processing speeds of more than 12,000 TPS on electraSWITCH in switching mode, three times the speed of the previous system Realized a twofold performance improvement in average response times during switching mode transactions tests Reduced total cost of ownership by 30% by eliminating transaction data bottlenecks to provide financial institution customers with maximum performance for price Ensured high availability by running active-active configurations of electraSWITCH on multiple Oracle Database and Oracle Exalogic nodes so transaction data is replicated in real time Developed a switching system capable of processing transactions from India’s 60,000 ATMs and up to 1 billion credit and debit cards, which could also be used as a blueprint for handling more than 1 billion records for India’s proposed national ID card system
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Why Oracle
ElectraCard Services chose Oracle products for its electraSWITCH system due to Oracle’s excellent reputation in the financial services market. The company believed the Oracle products would best meet its availability, scalability, and reliability needs. “Oracle Exadata Database Machine will empower banks to transform their operations and scale seamlessly to meet escalating transactional volumes,” said Sharad Somani, senior manager, marketing and alliances, ElectraCard Services. “Testing the system at Oracle Exastack Labs showed Oracle Exalogic has also significantly improved electraSWITCH’s processing speeds and will make the system easier to manage and maintain. “The strong integration between Oracle’s products enables consistent upgrades, easy accessibility, and more than meets our customers’ real-time needs in a dynamic financial market,” he added. Implementation Process
After helping ElectraCard Services test and fine-tune the new system internally, Oracle tested the electraSWITCH system at two of its Oracle Exastack Labs in India. The company is currently positioning electraSWITCH on Oracle Exadata to several of its large customers. “Testing electraSWITCH against industry best practice results adds weight to our tenders,” said Somani. “We can show potential customers how the system performs in near-real life so they can really see the benefits they will achieve.”
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TRIPLE POINT TECHNOLOGY
Oracle Customer: Triple Point Technology Westport, Connecticut www.tpt.com
Industry:
Triple Point Technology Establishes End-of-Day Portfolio Values in Under One Hour for 1 Million Complex Trades by Using a Data Processing Machine
High Technology
Employees: 800
Oracle Products & Services: • Oracle Exadata Database Machine • Exalogic Elastic Cloud X2-2 Quarter Rack
“Achieving Oracle Exadata Optimized and Oracle Exalogic Optimized status further signifies Triple Point’s commitment to providing customers with a secure, highperformance, highly-available enterprise offering.” –– Doug Daugherty, Senior Vice President, Chief Technology Officer, Triple Point Technology
Triple Point Technology is a leading global provider of cloud and on-premise commodity management software that delivers advanced analytics to optimize end-to-end commodity and energy value chains. The company provides real-time solutions to competitively address the complex and volatile commodities supply chain: buying, selling, trading, and procurement; enterprise risk management; scheduling and logistics; storage; processing; and settlement and accounting. Triple Point’s commodity management platform enables more than 400 customers in more than 35 countries to profitably manage exposure to energy and raw materials across numerous industries. Seventy percent of the world’s largest commodity trading organizations—some of which have billions of positions—have chosen Triple Point solutions. These organizations have a critical need for real-time information, but such extreme volumes can create bottlenecks within a company’s hardware infrastructure. To optimize performance for the world’s largest commodity traders, Triple Point implemented an Oracle Exadata Database Machine X2-2 Quarter Rack and Half Rack, as well as an Oracle Exalogic Elastic Cloud X2-2 Quarter Rack. Specifically, Triple Point was looking for a solution that would provide its largest customers with high-performance trading and risk-management capabilities that exceed performance growth requirements and enable it to shorten the end-of-day portfoliovaluation times. To validate and certify the performance of Triple Point’s solutions on Oracle Exadata, Triple Point conducted a rigorous performance test, setting an industry record by processing a portfolio of one million trades in less than one hour. These trades included oil, natural gas, and power transactions, and spanned several instrument types, including futures and swaps. Triple Point also ran a basket of 166,386 agricultural trades that achieved record performance. By running its solutions on Oracle Exadata, Triple Point’s largest commodity-trading customers can expect the fastest performance times for end-of-day valuations, query responses, and batch reporting. Why Oracle
“Oracle enables us to optimize our solutions for companies dealing with exceptionally large amounts of data. Minimal new code is needed to run our commodity-trading solution on Oracle Exadata and Exalogic. We have an advanced technology team that has its eye on the future, and when it started to work with Oracle, it found a similar vision. Our team has a tremendous relationship with Oracle,” said Doug Daugherty, senior vice president, chief technology officer, Triple Point Technology.
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TRIPLE POINT TECHNOLOGY
Triple Point achieved Oracle Exadata Optimized and Exalogic Optimized status through the Oracle PartnerNetwork. In achieving this status, the application was fully tested and is now certified as supported on Oracle Exadata Database Machine.
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WESTPAC BANKING CORPORATION
Oracle Customer: Westpac Banking Corporation Australia www.westpac.com.au
Industry: Financial Services
Oracle Products & Services: • Oracle Exadata Database Machine • Oracle Exalogic Elastic Cloud • Oracle Managed Cloud Services • Oracle Database Enterprise Edition 11g • Oracle Database Options • Oracle Partitioning • Oracle Real Application Clusters
Westpac Banking Corporation Selects Oracle Engineered Systems to Speed Time to Single Source of Customer Truth About Westpac
Westpac Banking Corporation (Westpac) was founded in 1817 and was the first bank established in Australia. Westpac Group has branches and controlled entities throughout Australia, New Zealand and the near Pacific region and maintains offices in key financial centres around the world including London, New York, Hong Kong and Singapore. Westpac is ranked in the top 5 listed companies by market capitalisation on the Australian Securities Exchange Limited (ASX). As at 30 September 2012, its market capitalisation was A$76.5 billion. About 570,000 people and institutions in Australia and overseas are Westpac shareholders. News Facts ••
• Oracle Advanced Security • Oracle Advanced Compression • Oracle Enterprise Manager 12c • Oracle GoldenGate ••
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Oracle today announced that Westpac Banking Corporation (Westpac) has selected Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud to support the ongoing deployment of Oracle-based Master Data Management (MDM) applications, in order to achieve the goal of having a single view of its customer information. The bank expects to improve system performance and availability and at the same time realize significant cost savings over the next five years, based on proof of concept (PoC) performance tests Westpac’s MDM application, which underpins all of its retail banking transactions across its multi-brand organisation, is based on Oracle’s Siebel Universal Customer Master (UCM) solution. Its comprehensive functionality enables Westpac with the capability to aggregate and manage customer data over the full customer lifecycle: capture of customer data, standardization and correction of names and addresses; identification and merging of duplicate records; enrichment of the customer profile; enforcement of compliance and risk policies; and the distribution of the “single source of truth” best version customer profile to operational systems The Oracle engineered systems were selected after rigorous benchmark testing that showed a significant improvement over the existing mainframe infrastructure being run by the bank with transaction volumes of 10,000 tps on a simple query against a target of 800, and response time of 29ms on a simple query against a target of 200 Additionally, Westpac expects to achieve significant cost savings over the next five years using Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud are pre-engineered hardware and software systems and their implementation will enable Westpac to reduce the complexity of its IT infrastructure. As the systems come pre-assembled, installation can be completed in a matter of weeks rather than months Oracle Exadata is designed to run high performance databases. Oracle Exalogic provides extreme performance, reliability and scalability for Java, Oracle Fusion Middleware, Oracle Applications and ISV applications, while delivering lower total cost of ownership, reduced risk, higher user productivity and one-stop support
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The new systems will be managed by Oracle Managed Cloud Services. In addition to Oracle Engineered Systems, the new platform will include: Oracle Database Enterprise Edition 11g; Oracle Database Options including Partitioning, Real Application Clusters, Advanced Security, Advanced Compression; Oracle Enterprise Manager 12c including the Cloud Management Pack for Oracle Database, and Oracle GoldenGate
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“We are responding to the changing face of banking by significantly enhancing our branch and digital offerings,” said Jeff Jacobs, Chief Technology Officer, Westpac Group. “Providing more flexible and agile branches and continuing to innovate in online and mobile are key to the success of our strategy. Oracle’s platform will help us provide a single source of customer truth that delivers a consistent and high quality experience – irrespective of how our customers choose to bank with us.” “This collaboration with Oracle is an important piece of work for Westpac Group and builds on the high quality relationship that the two companies have enjoyed for a number of years,” said Jacobs. “We made a commitment to providing our customers with the most comprehensive cross-stack solutions available in the market today, so that they can deliver the best possible experiences to their own customers,” said Ian White, Senior Vice President and Managing Director, Oracle Australia and New Zealand. “By combining the existing Oracle applications with Oracle Engineered Systems, Westpac has built on a robust platform that will deliver scalability, flexibility, reliability, security and sustainability, whilst also enabling it to reduce complexity internally and provide customer-facing applications that make things simpler for their users.”
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FINISH LINE, INC.
Oracle Customer: Finish Line, Inc. United States www.finishline.com
Industry: Retail
Finish Line, Inc. Selects Oracle Retail Merchandising, Planning and Stores Solutions to Support Growth Strategy News Facts ••
Oracle Products & Services: • Oracle Retail Merchandising Operations Management
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• Oracle Retail Merchandising Analytics • Oracle Retail Merchandise Planning • Oracle Retail Stores • Oracle Exadata Database Machine
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Finish Line, Inc., an athletic retailer offering footwear, apparel and accessories, has selected Oracle Retail Merchandising, Planning and Stores solutions to support its growth strategy across 640 stores nationwide and online at www.finishline.com Finish Line will use Oracle Retail Merchandising Operations Management, Oracle Retail Merchandising Analytics and Oracle Retail Merchandise Planning and Optimization to localize offerings by customer and regional preferences and improve merchandise, planning and supply chain operations The company plans to use Oracle Retail Stores solutions to improve the in-store experience and bring new stores online faster The combined Oracle solutions will allow them to drive smarter decisions, optimize operations and improve the customer experience As part of an integrated solution, Finish Line will also implement Oracle CRM to manage customer information, which will help drive merchandising decisions and improve the customer experience As the company continues to expand through organic growth and acquisitions, Oracle Retail applications offer Finish Line a scalable platform designed to meet its specific strategy and growth objectives To maximize performance while reducing costs and decreasing the complexity of its IT infrastructure, Finish Line will also implement Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud The Oracle Retail applications will replace legacy systems that have been costly to maintain and slow to accommodate new business opportunities
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“Oracle Retail solutions provide Finish Line with a broad functional fit, giving us a single, integrated platform with which to transform our merchandising, planning and stores processes,” said Scott Hoffman, executive vice president, chief merchandise officer, Finish Line. “The ability to gain insight into our customers’ preferences to make more informed merchandising decisions is a critical component of our strategy to exceed the expectations of our customers.” “We selected Oracle Retail because they can provide us with the breadth and depth of enterprise systems we need to support our growth,” said Terry Ledbetter, senior vice president, chief information officer, Finish Line. “In addition, we get a best-in-class retail solution set that helps us optimize operations and improve efficiencies across the business.” “Oracle Retail’s experience platform is designed to help companies like Finish Line solve the business challenges of growth while improving customer interactions,” said Mike Webster, senior vice president and general manager, Oracle Retail. “Finish Line requires a powerful platform that will enable the company to take advantage of new market opportunities.”
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GLOBE TELECOM
Oracle Customer: Globe Telecom Philippines www.globe.com.ph
Industry: Communications
Oracle Products & Services: • Oracle Exalogic Elastic Cloud • Oracle Fusion Middleware • Oracle SOA Suite
Globe Telecom Selects Oracle Fusion Middleware and Oracle Exalogic Elastic Cloud for Business Transformation About Globe Telecom
Globe Telecom is a leading full service telecommunications company in the Philippines, serving the needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connections, internet and managed services. Its principals are Ayala Corporation and SingTel who are acknowledged industry leaders in the country and in the region. For more information, visit www.globe.com.ph. Follow us on Twitter: http://twitter.com/talk2Globe and Facebook: http://facebook.com/GlobePH.
• Oracle Service Bus • Oracle Exalogic Elastic Cloud
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Globe Telecom (Globe), one of the leading telecommunications companies in the Philippines, has implemented Oracle Exalogic Elastic Cloud and Oracle Fusion Middleware solutions for its business support systems (BSS) and operations support systems (OSS) to support the carrier’s ongoing initiative to drive better integration of legacy systems and third-party applications and enable re-usable service-based connectivity in a heterogeneous IT environment Serving more than 32 million subscribers in the country, Globe targets to leverage the Enterprise Service Bus (ESB) project to support the goal of quintuple revenue growth over the next five years. The project is going to provide the backbone infrastructure and underlying connectivity required for the carrier’s BSS and OSS platforms. The integrated solutions include Oracle SOA Suite, Oracle Service Bus and Oracle Exalogic Elastic Cloud Before the deployment of the ESB project, Globe faced a range of business and IT challenges such as lack of flexibility to adapt to the changing business requirements and keep pace with rapid business growth, and inability to scale up systems performance to address large and unexpected spikes in workload demand In May 2012, Globe decided to move away from the existing IBM-based middleware infrastructure and choose Oracle Fusion Middleware solutions to modernize its IT infrastructure in order to speed time to market, improve system resilience and increase business agility at lower total cost of ownership (TCO) Oracle Exalogic Elastic Cloud is hardware and software engineered together to provide extreme performance, reliability and scalability for Java, Oracle Fusion Middleware, Oracle Applications and ISV applications, while delivering lower total cost of ownership, reduced risk, higher user productivity and one-stop support The pre-engineered and open architecture of Oracle Exalogic delivers the benefits of reduced application integration complexity, shortened implementation time, and increased flexibility to handle high workload demand. It also helps decrease development and maintenance costs as the new robust and scalable platform is able to support future systems deployment The implementation of the ESB project is targeted to be completed by the end of the first quarter of 2013. NCSI (Philippines) Inc., a Gold level member of Oracle PartnerNetwork (OPN), provides consultancy and implementation services for the ESB project and covers the installation at the carrier’s production and disaster recovery sites
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GLOBE TELECOM
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Globe had been searching for an appropriate technology solution to support its critical and demanding business requirements for a long time. Oracle SOA Suite is one of the key determinants for Globe’s ESB project. Oracle SOA Suite transforms complex point-topoint application integration into a simplified and agile shared service application infrastructure, enabling the re-use of existing resources and minimizing the changes to applications. Due to increased adaptability of the software and enhanced flexibility to scale out the systems, the ESB project is expected to reduce the overall TCO and deliver high return on investment (ROI) in the medium to long run
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“We want our subscribers to ‘Enjoy Globe, Your Way’ – this is a goal that we had in mind when the ESB Project was conceived. We hope to offer our customers products and services that are relevant to them based on their needs. In our world today where change is inevitable because of changing markets, rules, and regulations, this is usually expensive and hard to implement. However, our goal of flexibility and agility can be achieved if we have an enterprise architecture that will allow us to adapt to changes faster and drive operational costs down,” said Henry Aguda, Chief Information Officer, Globe Telecom. “This project makes this vision possible by implementing a solution that promotes Service Oriented Architecture (SOA). With this solution, we hope to address the challenges that a lot of companies face today if their IT and organizations operate in silos.” “We wanted a solution that will deliver universal connectivity and transformation across heterogeneous information technology (IT) environments. With an improved and more integrated Service Oriented Architecture (SOA), we will have the agility and flexibility to deliver more innovative products and services to our customers at less cost. This new open system will also allow easier integration with our other systems and frameworks to provide a seamless customer experience across our array of products,” said Henry Aguda, Chief Information Officer, Globe Telecom. “We are confident that in choosing Oracle as our technology partner, we will be able to focus our investment on business growth and development instead of spending on the maintenance of complicated and silo-based systems.” “It is very encouraging to see the delivery of positive results from the fast implementation of Oracle Fusion Middleware and Oracle Exalogic which took less than ten months to complete. The pre-configured and pre-integrated solutions will help Globe improve business agility and become more adaptive to the dynamic changes in the telecommunications industry,” said Ying Loong Chin, Vice President, Oracle Fusion Middleware, Oracle ASEAN. “With the breadth and depth of our industry expertise and technology excellence, we are ready to provide telecommunications service providers with more innovative solutions to address multiple challenges and opportunities brought by emerging and disruptive technologies such as social, mobile and cloud in years ahead.”
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PHH CORPORATION
Oracle Customer: PHH Corporation United States
Industry: Professional Services
Oracle Products & Services: • Oracle Exalogic Elastic Cloud
PHH Corporation Selects Oracle Exalogic Elastic Cloud and Oracle Exadata Database Machine as Part of a Complete Oracle Technology Solution for its Next-Generation Common Technology Platform News Facts ••
• Oracle Exadata Database Machine • Oracle Fusion Middleware 11g • Oracle WebLogic Suite
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• Oracle Coherence • Oracle SOA Suite
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• Oracle Business Process Management Suite • Oracle Application Integration Architecture Foundation Pack
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• Oracle Tuxedo • Oracle WebCenter Suite • Oracle Enterprise Content Management Suite ••
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PHH Corporation (NYSE: PHH), a leading provider of mortgage and fleet management services, has selected Oracle Exalogic Elastic Cloud, Oracle Exadata Database Machine and the Oracle Fusion Middleware 11g stack for its new Common Technology Platform The PHH Common Technology Platform (CTP) is a standardized, shared services platform, built on Oracle technologies, that serves as the core IT foundation for PHH Building sustainable scalability through Oracle technologies, PHH continues to strengthen its capabilities in sales, marketing, risk management, and operational efficiency while providing its businesses, Mortgage and Fleet, the agility to capitalize on new market opportunities and enhanced revenue generating activities Designed for large-scale, mission-critical deployments, Oracle Exalogic Elastic Cloud is a highly integrated hardware and software system combining cutting-edge processors and memory, an InfiniBand I/O backplane and integrated ZFS storage, with the marketleading Oracle WebLogic Server, Oracle Coherence and other enterprise Java-based Oracle middleware products and a choice of Oracle Solaris or Oracle Linux operating system software An ideal platform for consolidating disparate systems onto a unified platform, Oracle Exadata is a complete package of servers, storage, networking, and software that is highly scalable, secure and redundant The PHH Common Technology Platform was designed based on Oracle’s Enterprise Architecture principles in order to maximize the value of IT investments while driving business and IT alignment PHH chose Oracle Exalogic Elastic Cloud and Oracle Exadata engineered systems to reduce the complexity of its IT infrastructure, rapidly implement new capabilities and share data between organizations securely and efficiently PHH will also be deploying the complete Oracle Fusion Middleware 11g stack, including Oracle WebLogic Suite, Oracle Coherence, Oracle SOA Suite, Oracle Business Process Management (BPM)Suite, Oracle Application Integration Architecture (AIA) Foundation Pack, Oracle Tuxedo, Oracle Enterprise Content Management Suite and Oracle WebCenter Suite Standardizing on Oracle technologies will help PHH reduce maintenance and change costs, centralize monitoring and management, improve data consistency and leverage a global governance process for managing the demand and development of new services
Supporting Quotes ••
“We chose Oracle Exalogic and Oracle Exadata Database Machine to help standardize and give us greater visibility of our IT infrastructure, enable us to centrally manage our systems, free up resources and enable us to have tighter control of unstructured data and storage growth,” said Jeff Bell, CIO of PHH. “Oracle technology and resources (knowledge/expertise) are critical to the success of our Common Technology Platform and further differentiating PHH in both the Mortgage and Fleet industries.”
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CISDI INFORMATION TECHNOLOGY CO., LTD
Oracle Customer: CISDI INFORMATION TECHNOLOGY CO., LTD China
Industry: High Technology
Oracle Engineered Systems Power CISDI INFORMATION TECHNOLOGY CO., LTD to Establish Cloud Computing Platform News Facts ••
Oracle Products & Services: • Oracle Exadata Database Machine • Oracle Exalogic Elastic Cloud
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CISDI INFORMATION TECHNOLOGY CO., LTD (CISDI INFO) has selected Oracle Exalogic Elastic Cloud and Oracle Exadata Database Machine for its cloud computing platform. The move is designed to help improve CISDI INFO’s capabilities to offer complete solutions for customers, and help it achieve its strategic objective to become the “International Engineered Technology Company and the Engineered Technology Service Provider- the first choice of steel companies” As a fully-owned subsidiary of CISDI Group, CISDI INFO provides leading information solutions, experience and capabilities for the engineering and construction industries and iron and steel customers. CISDI INFO has become a leader in providing construction industry solutions, which help improve management effectiveness and efficiency, on a cloud computing platform The CISDI Cloud Computing Platform is a cost effective information system allowing enterprises to demonstrate and manage their design results on the design service platform. The release of CISDI Cloud Computing Platform is designed to support the rapid growth and development of small design companies in Chongqing and attract more global design organizations to the city With Oracle Exalogic Elastic Cloud and Oracle Exadata Database Machine, CISDI INFO plans to go through three phases in the construction of its cloud computing platform: first, it will relocate its existing database to Oracle systems, establishing the private cloud for CISDI; secondly, it will gradually provide mixed cloud services for its subsidiaries and partners; and finally, it will become an industry public cloud with a more mature environment, more secure technologies and improved methods, providing public cloud services for customers in the engineering construction and steel industries, among others To create the cloud computing platform, CISDI INFO plans to relocate its current production database to Oracle Exadata to create a private cloud environment and leverage Oracle’s cloud computing technology and solutions to construct a cloud environment which can fully demonstrate the capabilities of CISDI INFO. After the enterprise information system’s management system is in place, all the data will be transferred to Oracle Exalogic and Oracle Exadata, which is designed to provide measurable service improvements for business departments The new cloud computing platform is designed to provide access to the shared computing resources pool in a self-service, dynamic, elastic and measurable way. Its flexible and scalable grid structure can support elastic expansion and sustainable growth, and can bring significant benefits in speed, agility and efficiency. Further, the platform can greatly cut down deployment and maintenance costs Additionally, to facilitate the smooth implementation and release of this project, Oracle will provide CISDI with a technical team, project management support and technical consultation, helping control implementation risks
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CISDI INFORMATION TECHNOLOGY CO., LTD
Supporting Quotes ••
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“Based on Oracle Exadata and Oracle Exalogic, the cloud computing platform can help us better support internal information management and provide diversified and customized cloud service solutions for all kinds of ecosystem enterprises,” Li Zhiyou, CEO of CISDI INFO, said. “The platform can also help us realize our goal of becoming the ‘International Engineered Technology Company and the Engineered Technology Service Provider- the first choice of steel companies’.” “Regardless of whether we construct private clouds, public clouds or mixed clouds, Oracle’s engineered systems are the best choice for industry-leading technology,” Edwin Lo, Senior Vice President and Managing Director Oracle Greater China, said. “We are glad to see that Oracle has an opportunity to work with CISDI to establish its cloud computing platform. We can continue to provide powerful business support for more local companies with our innovative products.”
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Appendix Region
Customer Name
Links
Sales Reference Forums NA
Hamad Medical
http://streaming.oracle.com/ebn/podcasts/forums/12939001_Hamad%20Medical12_Oct_%202012.mp3
Oracle Magazine NA
PHH Corporation
http://www.oracle.com/technetwork/issue-archive/2011/11-jul/o41exalogic-400784.html
Press Releases EMEA
Qualogy - Partner
http://www.qualogy.com/oracle-exalogic-poc/
NA
Square Two Financial
http://www.oracle.com/us/corporate/press/439725
NA
PHH Corporation
http://www.oracle.com/us/corporate/press/365627
NA
Keste
http://www.prnewswire.com/news-releases/keste-launches-center-of-excellence-128922463.html
LAD
Banco de Chile
http://www.oracle.com/lad/corporate/press/pr-lad-31-oct-2011-524274-esa.html
APAC
CISDI INFORMATION
http://www.oracle.com/us/corporate/press/1608578
TECHNOLOGY CO., LTD NA
Netshoes
http://www.oracle.com/us/corporate/press/1715394
LAD
ATIVAS
http://www.oracle.com/br/corporate/press/pr-br-30-july-2012-1723657-ptb.html
NA
Finish Line
http://www.oracle.com/us/corporate/press/1867208
APAC
Globe Telecom
http://www.oracle.com/us/corporate/press/1901315
APAC
Westpac Banking Corporation
http://www.oracle.com/us/corporate/press/1902307
APAC
Yarra Valley Water
http://www.oracle.com/us/corporate/press/1917730
Customer Videos NA
Choice Hotels and Obopay
http://medianetwork.oracle.com/video/player/740952092001
EMEA
Banca Transilvania
http://medianetwork.oracle.com/video/player/1264995401001
NA
Keste, NII and PHH Montage
http://medianetwork.oracle.com/video/player/1275289156001
LAD
Banco de Chile
http://medianetwork.oracle.com/video/player/1342926040001
NA
SquareTwo Financial
http://medianetwork.oracle.com/video/player/1428143750001
EMEA
Turkcell
http://medianetwork.oracle.com/video/player/1400588988001
NA
Netshoes
http://medianetwork.oracle.com/video/player/1129030230001
NA
University of Melbourne
http://medianetwork.oracle.com/video/player/2581666230001
NA
University of Melbourne
http://medianetwork.oracle.com/video/player/2581705878001
APAC
Asiana Airlines
http://medianetwork.oracle.com/video/player/1754465057001
NA
DGAC
http://medianetwork.oracle.com/video/player/1934856470001
NA
DGAC
http://medianetwork.oracle.com/video/player/1935013720001
Appendix Region
Customer Name
Links
NA
DGAC
http://medianetwork.oracle.com/video/player/1935013715001
NA
Allegis
http://medianetwork.oracle.com/video/player/1972138341001
NA
STERCi
http://medianetwork.oracle.com/video/player/2031269407001
NA
Ingersoll Rand
http://medianetwork.oracle.com/video/player/2036454470001
NA
UL
http://medianetwork.oracle.com/video/player/2036552828001
LAD
Claro
http://medianetwork.oracle.com/video/player/2114544842001
LAD
Claro
http://medianetwork.oracle.com/video/player/2205589460001
APAC
Yarra Valley Water
http://medianetwork.oracle.com/video/player/2196042715001
APAC
Yarra Valley Water
http://medianetwork.oracle.com/video/player/2196058656001
APAC
Yarra Valley Water
http://medianetwork.oracle.com/video/player/2196058707001
APAC
Yarra Valley Water
http://medianetwork.oracle.com/video/player/2196058665001
NA
Land O Lakes
http://medianetwork.oracle.com/video/player/2221454687001
APAC
CISDI
http://medianetwork.oracle.com/video/player/2238124865001
APAC
CISDI
http://medianetwork.oracle.com/video/player/2238125373001
EMEA
British Telecom
http://medianetwork.oracle.com/video/player/777484872001
NA
PHH Corporation
http://medianetwork.oracle.com/video/player/983694007001
NA
Keste
http://medianetwork.oracle.com/video/player/1439306938001
NA
Arrow ECS
http://medianetwork.oracle.com/video/player/1934926088001
Partner Snapshots & Spotlights EMEA
Unicom
http://www.oracle.com/us/corporate/customers/customersearch/unicom-1-exalogic-spotlight-486437.html
NA
Keste, LLC
http://www.oracle.com/us/corporate/customers/customersearch/keste-1-exalogic-elastic-cloud-sl-523761.html
APAC
ElectraCard Services
http://www.oracle.com/us/corporate/customers/customersearch/electracard-1-exadata-snapshot-1658220.html
APAC
Triple Point Technology
http://www.oracle.com/us/corporate/customers/customersearch/triple-point-tech-1-exadata-sl-1863162.html
NA
Consis International LC
http://www.oracle.com/us/corporate/customers/customersearch/consis-intl-1-exadata-sl-1896052.html
EMEA
Adaptive TechSoft (ATS)
http://www.oracle.com/us/corporate/customers/customersearch/adaptive-techsoft-1-exadata-ss-1895061.html
EMEA
WeDo Technologies
http://www.oracle.com/us/corporate/customers/customersearch/wedo-technologies-1-exadata-ss-1903220.html
Snapshots & Spotlights NA
SquareTwo Financial
http://www.oracle.com/us/corporate/customers/customersearch/squaretwo-financial-1-exadata-ss-1555826.html
APAC
Cognizant
http://www.oracle.com/us/corporate/customers/customersearch/cognizant-1-exalogic-ss-1889980.html
APAC
Yarra Valley Water
http://www.oracle.com/us/corporate/customers/customersearch/yarra-valley-water-1-exadata-cs-1915246.html
LAD
Claro Brasil S.A.
http://www.oracle.com/us/corporate/customers/customersearch/claro-brasil-exalogic-ss-1918208-ptb.html
NOTES
42
Oracle Corporation Worldwide Headquarters 500 Oracle Parkway Redwood Shores, CA 94065 U.S.A. Worldwide Inquiries Phone +1.650.506.7000 +1.800.ORACLE1 Fax +1.650.506.7200 oracle.com
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