professional organization can be run more effectively when it becomes a knowledge firm rather than a service firm. Creat
Firm of the Future Symposium Overview This symposium will be dedicated to the possibility that a professional organization can be run more effectively when it becomes a knowledge firm rather than a service firm. Creating such an organization is hard work and not for everyone as it requires partners to think differently than they have in the past about what it is that they do.
Objectives •
From a focus on revenue to a focus on profit
•
From a focus on capacity to a focus on capital management
•
From a focus on efficiency to a focus on effectiveness
•
From a focus on cost-plus pricing to a focus on pricing on purpose
Agenda – Day One Day/Time
Item
Day 1, 7:15am
Breakfast
Day 1, 8:00am
Welcome and introductions •
Day 1, 9:00am
Start with Why?
A better business model •
Professional Service Firm
•
Professional Knowledge Firm
•
From a service economy to knowledge economy
•
Four Assertions
Day 1, noon
Lunch
Day 1, 1:00pm
From Cost-plus to Pricing with Purpose •
Review of How to Set Price
•
Fair Pricing
•
Developing Options
•
Using a TIP clause
•
Pricing a small engagement for current customer
•
Pricing a large engagement for a new customer
Day 1, 6:00pm
Dinner
Day 1, 7:00pm
From Efficiency to Effectiveness •
The history of innovation
•
The only KPIs you need
Sage NA – Firm of the Future Symposium – Page 1
Notes
Notes
Agenda – Day Two Day 2, 7:15am
Breakfast
Day 2, 8:00am
From Capacity to Capital •
Using the knowledge matrix
•
Understanding Social Capital
•
Drucker’s Manager’s Letter
•
Compensation for Knowledge Workers
•
Scope Development, Issue List Management, and After Action Reviews
