Kansas, facility recently answered a call from a patient with a complex condition that required specialized coaching. Re
Helping Patients Live Their Lives Overview
UBC Solutions
People stop taking medications for a variety of
Recently, I spoke with one of our specialty patients
I sent the patient a complimentary travel kit, which
factors: side effects, cost, and forgetfulness are just
who said that even though she had only been on
included storage for two doses of medication, two
a few examples. Perhaps one of the biggest
therapy for a skin condition for a short time, she was
ice packs, an instruction brochure, prescribing
influences on a patient’s medication adherence lies
elated because she was already experiencing very
information, and a doctor’s signature card. The
in the interactions he or she has with healthcare
positive outcomes. Soon, she would be flying to
patient was relieved that she wouldn’t miss a dose
professionals. The compassionate, thorough
Florida for a very important milestone: her
of her medication, had the information she needed
coaching UBC nurses provide aims to not only get
daughter’s beach wedding. She was thrilled that, for
to ensure a smooth trip, and had one less thing to
your patients off on the right foot – but to ensure
the first time in years, she wouldn’t have to worry
worry about during such an exciting time for her and
they remain adherent.
about covering up because of her condition; she
her family.
would be able to wear a sleeveless gown. Nurse Clinician Michelle in our Overland Park, Kansas, facility recently answered a call from a
Due to her travel schedule, the patient was worried
patient with a complex condition that required
she was going to miss a dose of her medication.
specialized coaching. Read on to learn how
Fearing the effect a missed dose might have on her
Michelle helped the patient navigate the path to
progress, she was relying on UBC for coaching and
adherence.
support. Traveling with medications for complex conditions can be tricky, but our Nursing Call Center is prepared with all of the information patients need for their specific therapy, including guidelines for flying with injectable medications that require refrigeration.
“Like all of my colleagues, I’m passionate about helping our patients overcome barriers to make therapy compliance as stress-free as possible. It’s so fulfilling to know that UBC services help patients get back to living life.” - Nurse Clinician Michelle
