how to organise return handling: an exploratory study ... - SSRN papers

HOW TO ORGANISE RETURN HANDLING: AN EXPLORATORY STUDY WITH NINE RETAILER WAREHOUSES

RENÉ B.M. DE KOSTER, MAJSA VAN DE VENDEL AND MARISA P. DE BRITO

ERIM REPORT SERIES RESEARCH IN MANAGEMENT ERIM Report Series reference number

ERS-2001-49-LIS

Publication

September 2001

Number of pages

17

Email address corresponding author

[email protected]

Address

Erasmus Research Institute of Management (ERIM) Rotterdam School of Management / Faculteit Bedrijfskunde Erasmus Universiteit Rotterdam P.O. Box 1738 3000 DR Rotterdam, The Netherlands Phone:

+31 10 408 1182

Fax:

+31 10 408 9640

Email:

[email protected]

Internet:

www.erim.eur.nl

Bibliographic data and classifications of all the ERIM reports are also available on the ERIM website: www.erim.eur.nl

ERASMUS RESEARCH INSTITUTE OF MANAGEMENT REPORT SERIES RESEARCH IN MANAGEMENT

BIBLIOGRAPHIC DATA AND CLASSIFICATIONS Abstract

Already for a long time retailers take back products. In this paper we explore the factors contributing to the decision of combining vs. separating inbound and outbound flows during the return handling process. We do so through a comparative analysis of the operations in nine retailer warehouses, which can be divided in three groups: food retailers, department stores and mail order companies. We identify both aggravating factors and facilitating actions for return handling. Furthermore, we bring about recommendations for practice. At the end we put forward propositions that are useful in feeding studies on return handling efficiency. In particular, we conjecture over the impact that return volume and product diversity have on the decision for combining vs. separating the reverse and forward flows.

Library of Congress Classification

5001-6182

Business

5201-5982

Business Science

(LCC)

HF 5761+

Delivery of goods

Journal of Economic Literature

M

Business Administration and Business Economics

M 11

Production Management

(JEL)

R4

Transportation Systems

R 49

Transportation systems: other

European Business Schools Library Group

85 A

Business General

260 K

Logistics

(EBSLG)

240 B

Information Systems Management

260 K

Logistics

Gemeenschappelijke Onderwerpsontsluiting (GOO) Classification GOO

Keywords GOO

85.00

Bedrijfskunde, Organisatiekunde: algemeen

85.34

Logistiek management

85.20

Bestuurlijke informatie, informatieverzorging

83.71

Handel

85.34

Logistiek Management

Bedrijfskunde / Bedrijfseconomie Bedrijfsprocessen, logistiek, management informatiesystemen Detailhandel, Warenhuizen, Logistiek, Casestudies (vorm)

Free keywords

Retailing, product returns, return handling, inbound and outbound flows, case studies




         

 
 
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