âWe found that IntelliChief's integration with our ERP, enabling configured workflow between ... 13095 N. Telecom Park
IntelliChief ECM Case Study: Infor
ERP: Infor This story’s different; its end is a continuous new beginning.
The Second Act
This leading manufacturer and distributor of musical instruments for student, amateur and professional use’s business model revolves around the ability to have an instrument available in a music store’s inventory, when a musician needs it. This industry consists of many single-establishment entities; the hometown music shop. With that comes customer service and supply chain logistics challenges (opportunity, as discovered…) faced by any company supplying product outside of bulk channels.
Interestingly, Customer Service’s implementation of IntelliChief proved to have the greatest impact of all. “Our Customer Service team endured what many companies face – a large volume of order information keying,” added the head of IT. “Customers who don’t utilize EDI added to our volume, and every company struggles with manual data entry accuracy. Experiencing the impact IntelliChief had in AP, we decided to expand the system to Customer Service.”
New Arrangement This environment of many small, quick-turn orders manifests a massive amount of transactional paperwork. Originally, their Accounts Payable department would print all needed documentation that wasn’t already in paper format, and key details into their Infor enterprise resource planning (ERP) system. That accomplished the data collection need, though uncovered a problem – the time and cost, ultimately the cost of time, this manual keying was occupying daily. “We realized AP’s data keying was inefficient, and searched for the best solution to remedy this ongoing problem,” stated the company’s Vice President of Information Technology. “Initially, we were considering a document management system, then reevaluated and found that an enterprise content management (ECM) system, with both automated document capture and process-configured workflow, would be a better choice.” After evaluating several top ECM’s, the company selected IntelliChief. “We found that IntelliChief’s integration with our ERP, enabling configured workflow between departments, was attractive to us,” commented the Vice President of Information Technology. “IntelliChief’s Capture Enterprise program, allowed us to automate the capture of each transaction’s documentation in paper and electronic file formats; information in print, handwriting, graphics and barcodes, and enabled us to eliminate AP’s manual keying needs by about 60%. The ongoing time and cost savings associated with this provided us ROI on the system in under a year. The added data input accuracy through automation, with IntelliChief ECM’s contiguous document information verification with the ERP, and instantly entered into approval workflows, makes the system beneficial to us.”
A wise move turned fortuitous. With IntelliChief, the manufactureddistributor automated order data capture, verified it with customer contracts in their ERP, then workflow routed each order for fulfillment. “We’ve created a proactive Customer Service environment, one where our Representatives have access through IntelliChief to each customer’s account information, order history and status, and recommend replacement orders before the customer realized they have the upcoming need,” stated the IT head. Our customers appreciated us being on-top of their business; it provided them better inventory control and higher sales volume.” This continuous new beginning with each customer set the company apart – they’re able to help each business, large and small, be more efficient and profitable themselves.
CONTACT US TODAY To learn more about how IntelliChief ECM facilitates the 'enterprise' in enterprise content management, providing companies with ongoing cost savings of interdepartmental automated information capture and workflow, contact us today. IntelliChief, LLC 813-971-9500
[email protected] www.intellichief.com
World Headquarters 13095 N. Telecom Parkway, Tampa, FL 33637 813-971-9500
[email protected] www.intellichief.com
