Nov 19, 2012 - email Nov 2011 from CAO officially recognizing staff's role ... Training and/or best practices promotion - Social. Media .... Small Business Centre Registrations - one-on-one at service kiosks. -2,069 ..... agreement, expires 2015). Budget ... hosting family reunions, wedding receptions or showers. 25,011.
MUNICIPALITY OF CHATHAM-KENT CORPORATE SERVICES
TO:
Mayor and Members of Council
FROM:
Gerry Wolting, B. Math, CA General Manager, Corporate Services
DATE:
November 19, 2012
SUBJECT:
Service Sustainability Review Process (SSRP) – Phase 3 Implementation
RECOMMENDATIONS It is recommended that: 1. Phase 3 of the Service Sustainability Review Process proceed as outlined in this report. 2. The first cycle of services to be reviewed be as follows with reports coming to Council beginning in March 2013: Service Garbage collection and disposal, composting, transfer stations Tourism Riverview Gardens Gravel Pit Horticulture
-
Items for Review Reduce collection frequency Reduce amount going to landfill … e.g. leaf & yard waste Reduced hours of operation Overall review of service Laundry service Food service Investigate operating options Outsourcing of planting materials
Service Sustainability Review Process … Phase 3 Implementation 3. The second cycle of services to be reviewed be as follows with reports coming to Council beginning in June 2013: Service Arenas and Canteens
Customer Service
Library Services
Recreation Programs
Wallaceburg Indoor Pool Community Halls
Landfill Dog control Grants Planning Services
Items for Review Hours of operation Delivery of canteen service Capacity vs. demand profile of each arena Municipal Centres Live voice vs. automated Call Centre Crossing guard program Possible closure of small branches Review support of medium branches Possible closure of Municipal Information Desks Youth programming Preschool programming Adult programming Outdoor pool programming Day camp and playground programming All facets of operation Use statistics Possible alternatives Direct municipal support Indirect municipal support Increase revenues Eliminate dog control licensing Review grant programs and corresponding support - Review grant programs and corresponding support - Move to single business process for development applications
-
4. Longer term reviews be initiated on the following services with reports coming to Council as reports are finalized: Service Infrastructure
Human resource policy issues Cultural Master Plan Implementation
Items for Review - Asset management plan for roads and bridges - Asset management plan for Housing Services - Asset management plan for all other infrastructure - Closed session discussion - Implementation of various plans previously developed in context with events of recent years
2
Service Sustainability Review Process … Phase 3 Implementation BACKGROUND Council adopted the SSRP after considering reports at the following meetings: Meeting Date
Link to Report
June 25, 2012 August 13, 2012
http://goo.gl/kpWU2 http://goo.gl/7R0kC
As outlined in the above reports, we have defined our SSRP to be an internal examination of CK services with the intent to: a) determine what services should be delivered by CK and at what level those services should be delivered b) identify potential improvements to effectiveness and efficiency in the delivery of our services c) develop plans to achieve financial sustainability for the services we continue to deliver. Chatham-Kent is facing a number of financial pressures that include the maintenance of essential infrastructure and making investments that will enhance our quality of life and make Chatham-Kent a more attractive place to live. Addressing these challenges, while maintaining current levels of service, would require budget increases well above inflation rates for the next few years. To avoid those projected tax increases, we are initiating the SSRP in order to: a) reduce future years’ projected tax increases b) address our infrastructure deficit c) ensure service plans are sustainable d) create opportunities to strategically reinvest existing funds. Chatham-Kent’s SSRP includes five phases: 1. inventorying and prioritizing the services we deliver and how we deliver them and identifying the order in which those services will be reviewed in phase 3 below 2. public engagement 3. detailed review of 5 to 10 business units in 8 week cycles (5 cycles per year) 4. revenue review 5. reviewing and monitoring the results of the service review. This report outlines the implementation of phase 3. Further details of the SSRP can be found at the links noted above.
3
Service Sustainability Review Process … Phase 3 Implementation It should be noted that the SSRP is only one of a number of initiatives that CK uses to manage services being delivered and their corresponding costs. Other initiatives include: -
business planning business case analysis comprehensive procurement policies variance reporting reports to Council on new or changed levels of service review of services and service deliveries as required strategic planning processes master planning processes annual budget process: o changes required to meet budget reduction targets o managing the effects of not providing for full inflation o user fee reviews
COMMENTS A significant amount of work has been done on the SSRP since it was approved by Council in August: -
departments have inventoried and costed their services and how those services are delivered the Executive Management Team prioritized those services in order to develop the recommendations contained in this report departments have used some of the information gathered in the inventorying process to address cost savings targets required by the 2013 budget process.
Phase 3 implementation – detailed review of services: With the exception of Police Services, CK’s inventory of services is attached to this report as Appendix A (in summary form). The list identifies approximately 150 business units delivering over 600 services. For ease of use, the listing is sorted by division within department. An inventory of how those services are delivered has also been compiled and will be available to each working group during Phase 3 reviews. The Police Services Board elected to follow their own process in determining service priorities. In order to develop recommendations for Council as to which services should be reviewed first, the Executive Management Team prioritized the inventory of services based on the following criteria: -
service preference potential savings service continuum 4
Service Sustainability Review Process … Phase 3 Implementation -
impact to CK overall impact to user/interest groups risk CK’s overall strategies sustainability other qualitative factors … e.g. staff availability
Appendix B outlines the details, where applicable, behind the above criteria. The end result is that the following services are being recommended for a detailed review for the first two cycles of phase 3 as well as a number of services that will require a longer term review. As reports are finalized for these services, administration will provide further recommendations as to which services are proposed to be reviewed next. As outlined in the SSRP design reports, it is estimated that it will take between 3 and 4 years to review all of CK’s services. However, implementation decisions will be made incrementally as individual reports come to Council. Short term … Cycle 1: Begin review in January 2013 with reports to Council beginning in March 2013. Service Garbage collection and disposal, composting, transfer stations Tourism Riverview Gardens Gravel Pit Horticulture
Items for Review - Reduce collection frequency - Reduce amount going to landfill … e.g. leaf & yard waste - Reduced hours of operation
Potential Savings $260,000
-
$50,000 To be determined
Overall review of service Laundry service Food service Investigate operating options Outsourcing of planting materials
To be determined $80,000
In order to gain from our experiences during the Cycle 1 reviews, we intend to bring a “lessons learned” report to Council in April 2013 to determine what improvements can be made to the SSRP process.
5
Service Sustainability Review Process … Phase 3 Implementation Short term … Cycle 2: Begin review in April 2013 with reports to Council beginning in June 2013. Note: Prior to proceeding with Cycle 2, the SSRP will be reviewed to accommodate any changes implemented by the 2013 budget process. Service Arenas and Canteens
Customer Service
Library Services
-
Recreation Programs
-
Wallaceburg Indoor Pool Community Halls
-
Landfill Dog control Grants Planning Services
-
Items for Review Hours of operation Delivery of canteen service Capacity vs. demand profile of each arena Municipal Centres Live voice vs. automated Call Centre Crossing guard program Possible closure of small branches Review support of medium branches Possible closure of Municipal Information Desks Youth programming Preschool programming Adult programming Outdoor pool programming Day camp and playground programming All facets of operation
Use statistics Possible alternatives Direct municipal support Indirect municipal support Increase revenues Eliminate dog control licensing Review grant programs and corresponding support - Review grant programs and corresponding support - Move to single business process for development applications
Potential Savings $200,000
$370,000
$150,000
$55,000
$135,000 $14,000
$200,000 $200,000 $100,000 $100,000
6
Service Sustainability Review Process … Phase 3 Implementation Long term: Begin review in January 2013 with timing of reports to Council yet to be determined: Service Infrastructure
Human resource policy issues Cultural Master Plan Implementation
Items for Review - Asset management plan for roads and bridges - Asset management plan for Housing Services - Asset management plan for all other infrastructure - Closed session discussion
Potential Savings To be determined
- Implementation of various plans previously developed in context with events of recent years
To be determined
To be determined
Note: Potential savings as listed above are very preliminary estimates based on departmental input and EMT discussions. Phase 3 reviews will determine actual potential savings through detailed analysis. Phase 2 – public engagement: Phase 2 of the SSRP involves public engagement. As outlined in previous reports, this will be accomplished through the following avenues: a) b) c) d)
having one member of the public sit on each service review working group initiating on-line discussion forums for each service review holding public meetings to discuss draft service review reports ensuring staff and Council are available for questions and discussion on an as needed basis for any and all public enquiries.
As Council determines which reviews will be proceeding, administration will advertise the process as to how members of the public can let their names stand for the service review working groups they are interested in. The process proposed is similar to how we fill committee positions with the only difference being that we are proposing administrative appointments rather than Council appointments. In terms of open or closed session discussions, the Municipal Act states that discussions may be held in closed session under the following criteria: 1) 2) 3) 4)
security of property personal matters about an identifiable individual acquisition or disposition of land labour relations 7
Service Sustainability Review Process … Phase 3 Implementation 5) litigation or potential litigation 6) advice that is subject to solicitor/client privilege. In past discussions regarding service realignment, administration has recommended that Council move to closed session to discuss matters covered by any of the above criteria. This approach limited Council’s ability to discuss many service changes in open session since such changes often involved item 2 above. In order to enhance transparency and improve community engagement, administration is recommending that Council waive its closed session option on item 2 above whenever possible so that more SSRP discussions can be held in open session (we don’t view this as a viable option for criteria other than 2). As indicated above, since the Municipal Act uses the word “may”, that option is possible. Should Council agree with this approach, administration will enhance its internal communications in order to successfully accommodate this change. We are also proposing to use this approach for the 2013 budget process. Next steps: Once Council decides on the services to be reviewed in the initial cycles, administration will proceed with the SSRP as outlined in previous reports. As stated above, based on the experience of Cycle 1, we intend to bring a “lessons learned” report to Council in April 2013 to determine what improvements can be made to the SSRP process. COUNCIL STRATEGIC DIRECTIONS The recommendations in this report support the following Council Directions: Healthy, Active Citizens Growth Through Variety of Post-Secondary Institutions High Quality Environment Through Innovation Destination Chatham-Kent! Magnet for Sustainable Growth Prosperous and Thriving Community Has the potential to support all Council Directions Neutral issues (does not support negatively or positively) CONSULTATION A steering committee has been set up to guide the SSRP and this committee was consulted on this report. Makeup of the committee is as follows: Administrative Assistant, Budget and Performance Services CEO, Chatham-Kent Public Library Director, Budget and Performance Services Budget Analysts, Budget and Performance Services 8
Service Sustainability Review Process … Phase 3 Implementation Chief Administrative Officer General Manager, Corporate Services Member of the Executive Management Team were also consulted. FINANCIAL IMPLICATIONS Financial implications will be determined as individual SSRP reviews are considered by Council.
Prepared by:
Reviewed by:
____________________________ Gerry Wolting, B. Math, CA General Manager, Corporate Services
___________________________ Don Shropshire Chief Administrative Officer
Attachments:
Appendix A – Inventory of Services Appendix B – Details of Rating Criteria
P:\RTC\Corp Services - Admin\2012\Service Sustainability Review Process … Phase 3 Implementation.doc
9
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
1
2
3
4
5
6
7
Page 1 of 80
CAO
CAO
CAO
CAO
CAO
CAO
CAO
2012 Net Base Budget
Dept Identified Potential Savings
CAO
Support to special projects, e.g., CAO / GM Chief Administrative recruitment, Corporate Review, Governance Task Force Officer and Emergency Management.
41,219
Low 10%
Community Services
Internal ice programming provided by Recreation Facilities: membership, tiny tots, adult skate, shinny, stick & puck. Typically these programs are utilized by; figure skater’s, minor hockey, adults and preschoolers to improve skill set and for recreational leisure. These programs are typically offered during daytime hours as Arenas and Canteens prime time ice is typically booked by seasonal users.
31,892
High >10%
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
101
CD
Division
Community Services
Business Unit
Service Level Description
Arena Floor Rentals: The arena floor is utilized offseason to host; special events, stag & does, ball hockey, lacrosse, pre- season training for soccer/football/softball Arenas and Canteens and Recreation Services Summer Day Camps.
2012 Net Base Budget
Dept Identified Potential Savings
-91,026
High >10%
1,260,829
High >10%
34,421
High >10%
102
CD
Community Services
103
CD
Community Services
Arena Ice rentals: Chatham-Kent arenas operate in 10 community recreational and social assembly facilities (Blenheim, Bothwell, Chatham (3), Dresden, Ridgetown, Tilbury, Wheatley and Wallaceburg). Nine of the ten arenas have Sept. - Apr. ice operating seasons. Thames Campus Arena has 11 months ice operational Arenas and Canteens season. Interdepartmental programming/Recreation Services: Revenues generated from these courses is applied to Recreation Services budget. Currently there is no allocated funding back to Recreation Facilities to offset facility expenses or staffing during these time slots. Summer Camps on arena floor (Erickson, Wallaceburg, Dresden, Wheatley 1360 hrs), Kinsmen (116 hrs preschool program moved to Thames Campus Redline Room), Multi purpose rooms (359.50 hrs), Ice (152.50 Arenas and Canteens hrs)
CD
Community Services
Discounted school rentals : Rates available to schools during school hours; by hourly rate and annual school Arenas and Canteens pass.
40,961
High >10%
Community Services
Bar services: Dresden Arena is a fully licensed facility. Typically this function is used for weddings, stag & does, and special events. Users utilizing our bar/bartenders receive free rental for hall as we receive Arenas and Canteens all profits from bar sales.
-17,641
Minimal
Community Services
Multi purpose & meeting room rentals; as per Arena Business Plan seasonal arena users receive the following free usages; minor groups 2 rentals monthly, adult groups 1 rental monthly. All other users are subject to regular rental rates or not for profit rate if their group qualifies. There is an agreement with St. Clair College for maximum 10/hrs/wk free usage rooms/ice during school hours at Thames Campus Arenas and Canteens Arena.
120,998
Minimal
Splash pads - Tilbury & Wheatley Splash Pads are safe aquatic playground that features different areas of interactive water elements and play experiences. Arenas and Canteens Operational season from mid-June to Labour Day.
1,177
Minimal
104
105
106
CD
CD
107
CD
Community Services
108
CD
Community Services
Boatdocks Maintenance
Boat Dock - Chatham docks/promenade from Chatham Civic Centre to Tecumseh Park
38,511
High >10%
109
CD
Community Services
Boatdocks Maintenance
Boat Dock - Wallaceburg promenade
26,565
Medium 5% - 10%
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
Division
Business Unit
Service Level Description
2012 Net Base Budget
Dept Identified Potential Savings
Westend docks - Located by Keil Street bridge these docks have been utilized in the pass for sailboats visiting Chatham-Kent.
110
CD
Community Services
111
CD
Community Services
CD
Community Services
112
113
114
115
CD
CD
CD
Community Services
Community Services
Community Services
Boatdocks Maintenance
In the past several years due to decline in sailboat mooring, these docks have only utilized by public for fishing dockside.
2,862
Minimal
Boatdocks Maintenance
Tilbury launch
6,247
Minimal
Cemeteries
SERVICE CONTRACT - Contract to manage and operate a Greenwood Cemetery, Ridgetown (privately owned)
11,721
Minimal
Cemeteries
ABANDONED CEMETERIES - maintenance of 58 abandoned cemeteries to include grass cutting, monument safety and inquiries. Some grass cutting is done by contract while others is done by neighbours, etc at a reduced rate.
20,768
Minimal
Cemeteries
DAY-TO-DAY ADMINISTRATION - includes supervision of staff, H&S concerns, HR issues, public & internal maintenance concerns/issues, variances, reports to Council, etc.
361,711
Minimal
Cemeteries
DEATH REGISTRATION PROCESS - as legislated by Ministry of Consumer Services, Vital Statistics municipalities are required to record all deaths which occur within their jurisdiction.
-24,902
Minimal
CEMETERY OPERATION - the operation of 6 active municipal cemeteries to include grounds maintenance, beautification, building maintenance, infrastructure, sales of lots, burials, public enquiries and genealogical researching
-105,359
Minimal
116
CD
Community Services
Cemeteries
117
CD
Community Services
Chatham Parks
Canteens - Located at Thames Campus, Rotary and Jaycee Park
47,043
High >10%
118
CD
Community Services
Chatham Parks
Sport Complexes to include ball diamonds, soccer fields, tennis courts, lawnbowling and skateboard ramps.
322,121
High >10%
119
CD
Community Services
Chatham Parks
Active/Passive greenspaces including parks and playgrounds, bandshells & picnic shelters.
680,108
Medium 5% - 10%
120
CD
Community Services
Chatham Parks
Beaches - maintenance of beach area located at Mitchell's Bay
56,330
Medium 5% - 10%
121
CD
Community Services
Chatham Parks
Splashpads - Kingston Park Mitchell's Bay - Provide splash facilities from May 15 - September 15 Annually
86,929
Minimal
122
CD
Community Services
Chatham Parks
Trails - maintenance of trails for communities of Chatham, Paincourt, Grande Pointe and Mitchell's Bay
39,111
Minimal
Page 13 of 80
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
2012 Net Base Budget
Dept Identified Potential Savings
Campground - Mitchell's Bay Marine Park - 140 sites.
-4,338
Minimal
Chatham Parks
Boat launch - maintenance of facilities at Thames Grove park in Chatham
10,937
Minimal
Community Services
Chatham Parks
Administration, Day to Day - Budgets, HR issues Supervision of Staff, public concerns/complaints
106,742
Minimal
CD
Community Services
Chatham Parks
Boatdocks at Mitchell's Bay including a launch area are part of a 25 year lease agreement.
-16,244
Minimal
CD
Community Services
Convention Facility - 1 exhibition room, up to 3 banquet halls, 7 meeting rooms comprising 65,000 square feet (Debt Pymt)
650,000
Minimal
128
CD
Community Services
Culture Admin
Provide internal administrative services - for Budget, HR, information source, cultural master planning, corporate committees and related activities
87,666
Minimal
129
CD
Community Services
Culture Admin
Provide internal and external facility services
83,365
Minimal
Halls
Morpeth Hall - Municipally owned facility with an operational lease agreement (with an automatic 3 yr renewal), run by volunteers. The operation dollars for this hall are mainly for insurance costs. Many upgrades recently completed through Halls lifecycle.
14,234
High >10%
Halls
Bothwell Scout Hut - Municipally owned facility , exclusively use and operated by Bothwell Scouts/Optimist Club. There are limited operational budget dollars available. Many upgrades recently completed through Halls lifecycle.
10,913
High >10%
Halls
Tilbury Scout Hut - Municipally owned facility, exclusively used and operated by Tilbury Scouts. No operational budget dollars available. Many upgrades recently completed through Halls lifecycle.
3,650
High >10%
Halls
Ridgetown Senior Centre - Municipally owned facility , operational lease agreement (15 year agreement expires 2018), exclusively use and operated by Ridgetown Seniors. No operational budget dollars available. Many upgrades recently completed through Halls lifecycle.
4,744
High >10%
Halls
Merlin Hall – Municipally owned facility with operational lease agreement (signed May 2010, 5 yr agreement, expires 2015). Budget dollars are for building insurance only. Many upgrades recently completed through Halls lifecycle.
20,898
High >10%
Item #
Department
Division
Business Unit
Service Level Description
123
CD
Community Services
Chatham Parks
124
CD
Community Services
125
CD
126
127
130
131
132
133
134
Page 14 of 80
CD
CD
CD
CD
CD
Community Services
Community Services
Community Services
Community Services
Community Services
Convention Centre
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
135
136
137
CD
Division
Community Services
CD
Community Services
CD
Community Services
2012 Net Base Budget
Dept Identified Potential Savings
Halls
Ridgetown Youth Centre - Municipality owned and operated facility. Limited operational budget dollars available. This facility was recently upgraded through Halls lifecycle. The Ridgetown Youth Centre was built as a facility for the youth of Ridgetown and the Cubs, Scouts and Girl Guide organizations. The building can be rented for stag and does, weddings, baby showers or family reunions.
14,802
High >10%
Halls
Brunner Centre - Municipality owed and operated facility, this facility was recently upgraded through Halls lifecycle. Brunner Centre is a community hall that was built to meet the needs of the community and local Cub and Scout organizations. It is an ideal facility for hosting family reunions, wedding receptions or showers.
25,011
High >10%
Halls
Wallaceburg Dock Office – Municipally owned, utilized by boat dock staff, BIA during special events. No operational budget dollars available.
9,916
High >10%
4,744
High >10%
Business Unit
Service Level Description
138
CD
Community Services
Halls
Ridgetown Lawn Bowling - Municipally owned facility , exclusively use and operated by lawn bowling Club. No operational budget dollars available. Many upgrades recently completed through Halls lifecycle.
139
CD
Community Services
Halls
Czech Hall - Sub leasing land from St. Clair Regional Conservation Authority.
2,178
High >10%
CD
Community Services
Halls
Tupperville Hall - building not being utilized by community, building is being considered as a surplus facility to be sold.
1,671
High >10%
Horticulture
Community beautification through gardens, floral displays and hanging baskets including Hwy 401C-K entry sign gardens and Bloomfield Industrial Park gardens
373,759
High >10%
Horticulture
Administration - day-to-day administration of Horticulture Services including Communities in Bloom initiatives
119,604
Medium 5% - 10%
Tree consulting as required by other internal divisions e.g.. Public Works, Parks, Cemeteries, Municipal Properties, Bylaw Enforcement, etc.
48,853
Minimal
-2,866
High >10%
333
High >10%
140
CD
Community Services
CD
Community Services
143
CD
Community Services
Horticulture
144
CD
Community Services
Kiwanis Theatre
145
CD
Community Services
Kiwanis Theatre
Concessions - food and beverage services Education - provide educational opportunities for youth to broaden their knowledge about and participate in the performing arts
146
CD
Community Services
Kiwanis Theatre
Administration: day-to-day management of theatre operations
197,745
High >10%
147
CD
Community Services
Kiwanis Theatre
Box Office services - selling tickets and program registrations on behalf of internal and external clients
58,433
High >10%
141
142
Page 15 of 80
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
2012 Net Base Budget
Dept Identified Potential Savings
-44,236
High >10%
Kiwanis Theatre
Community Rentals - providing space for internal and external groups to use the theatre for a variety of events, recitals, presentations and performances.
5,209
High >10%
Museums
Living History: presentation of costumed staff in period homes demonstrating period crafts, chores, lifestyles.
41,342
High >10%
Museums
Administration: Budgeting, scheduling, grant applications, time sheets, etc.
78,013
High >10%
Museums
Outreach: providing museum services at other nonmunicipal sites, i.e. exhibits at Sports Hall Of Fame, Mary Webb Centre, Blenheim Heritage House, Remembrance Day exhibits at churches and schools, staff presentations, participation in community special events (tractor days, etc.)
11,897
High >10%
Museums
Research Services: Providing access to collection and archival collection to genealogists, authors, students, property owners, media, municipal staff as well as undertaking research (user fee charged) for the same groups who are unable to attend in person.
13,869
High >10%
Museums
Exhibitions: Presentation of theme based exhibits utilizing the museums' collections as well as items from private collections. Exhibits mostly developed in house and based on promotion of C-K heritage but also some use of travelling exhibits from other institutions. Exhibitions change frequently to maintain visitor interest and to reflect important events, anniversaries (i.e. War of 1812 Bicentennial). Exhibits also serve as a basis for education and public programming services.
65,476
High >10%
Museums
Public Programs and Special Events: Lectures, workshops, exhibit openings, and special programs (Spirit Ride, Titanic Dinner) that promote C-K heritage to residents and visitors of all ages.
33,151
High >10%
Museums
Education Services: Over a dozen curriculum based school programs for students from Kindergarten to high schools. Utilizing the museum collection and exhibits, programs are accessed by schools in Chatham-Kent and Essex County as well as from London.
25,845
High >10%
Museums
Volunteer Development: Ministry of Tourism and Culture defines this as a core service of museums. Providing volunteer opportunities for public, co-op students, high school students completing community service requirements, as well as public input through membership on museum advisory committees.
12,356
High >10%
Department
Division
Business Unit
CD
Community Services
Kiwanis Theatre
Performances - providing entertainment to the community
149
CD
Community Services
150
CD
Community Services
CD
Community Services
148
151
152
153
154
155
156
157
Page 16 of 80
CD
CD
CD
CD
CD
CD
Community Services
Community Services
Community Services
Community Services
Community Services
Community Services
Service Level Description
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
158
159
160
CD
CD
CD
Division
Community Services
Community Services
Community Services
2012 Net Base Budget
Dept Identified Potential Savings
Museums
Special Projects Management and Development: Larger heritage projects such as building restorations (Lanoue House, Tilbury, Buxton School House, Tecumseh Parkway).
47,524
High >10%
Museums
Collections Management: Collecting, preserving, conserving, cataloguing and recording related to preserving the material culture of Chatham-Kent for use in promotion of our community, education, exhibition, research, etc.
41,657
High >10%
Museums
Built Heritage Preservation & Recognition: Working with municipal planning department and Heritage Chatham-Kent, provision of administrative services to HCK, developing designation reports, assisting with development of municipal property registry, managing the annual Mayor's Heritage Preservation Awards.
20,402
High >10%
178,532
Minimal
31,000
Minimal
Business Unit
Service Level Description
161
CD
Community Services
162
CD
Community Services
PARKS, CEMETERIES AND HORTICULTURE ADMINISTRATIVE - Develop, manage, provide leadership and support while ensuring the safe and efficient operation of quality public facilities (parks, Parks, Cemeteries & cemeteries), horticultural initiatives and coordination of Horticulture Admin special events. CONTRACT MANAGEMENT FOR TREE REMOVALS - coordinate the removal of dead/dying trees and trees which have reached their maturity within Parks, Cemeteries & the cemeteries and Chatham Parks areas to minimize Horticulture Admin municipal risk.
Community Services
CORPORATE INITIATIVES - develop and implement short and long term strategic plans for corporate, and Parks, Cemeteries & Council directed initiatives including Active Horticulture Admin Communities, Reforestation and Trails,
715,805
Minimal
CD
Community Services
Pool - Maintenance
Outdoor Pools (RinC funded) - Three pools were refurbished in 2011 through RinC funding (Thamesville Pool, Walter Hawkins/Orville Wright Pools in Chatham). The condition of this funding is that the pools remain in operation for 7 years.
53,978
High >10%
CD
Community Services
Pool - Maintenance
Wallaceburg Sydenham Pool - is a indoor pool providing hours of leisure and aquatics activities for all ages.
43,301
High >10%
Pool - Maintenance
Outdoor Pools (non RinC funded) - Municipality maintains seven outdoor pools. Three RinC refurbish pools are identified as a separate service. The balance of the outdoor pools are in the communities of Tilbury, Ridgetown, Dresden and Chatham (Jaycee Pool).
73,855
High >10%
69,287
High >10%
163
164
165
166
167
Page 17 of 80
CD
CD
CD
Community Services
Community Services
Blenheim Gable Rees Rotary Pool - is a indoor pool providing hours of leisure and aquatics activities for all ages. USER FEE REVIEW Pool - Maintenance
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
Division
Business Unit
Service Level Description
2012 Net Base Budget
Dept Identified Potential Savings
Clearville Park- This camping facility provides spacious serviced and non-serviced sites. Some of the amenities include: washrooms, showers, boat launching, playground equipment, picnic tables and shelter, laundry facilities and close proximity to beach. There currently is a business plan in place for Clearville Park. CD
Community Services
Recreation Facilities Parks
14,113
High >10%
CD
Community Services
Sport Complexes to include ball diamonds, soccer Recreation Facilities - pitches, tennis courts, lawnbowling and skateboard Parks parks.
739,289
High >10%
170
CD
Community Services
Boat Launches - at Shrewsbury, Jeannette's Creek Recreation Facilities - (Tilbury), MacDonald Park(Wallaceburg) Clearville Parks Park and Stranak Park (Dresden)
8,353
High >10%
171
CD
Community Services
Recreation Facilities - Active/Passive greenspaces including parks, Parks playgrounds and picnic shelters.
258,862
Medium 5% - 10%
172
CD
Community Services
Recreation Facilities Parks Natural Spaces - Trails, parks, beaches
160,561
Minimal
1,901
Minimal
168
169
173
CD
Community Services
Bothwell Splash Pad is a safe aquatic playground that features different areas of interactive water elements and Recreation Facilities - play experiences. Operational season from mid-June to Labour Day. Parks
174
CD
Community Services
Recreation Programs Administration Pre School Programming
6,151
Minimal
Community Services
RECREATION PROGRAMS - MARKETINGMarketing and communication support services. This includes the design, development and implementation of the marketing plans for each program section. (Branding, messaging, design, production, distribution, Recreation Programs - statistical analysis, revenue generation, web, social Administration media etc)
76,885
Minimal
Community Services
RECREATION PROGRAMS ADMIN-Provide leadership, support, resources,customer service, and administrative functions etc. to XX program sections (youth, adult, special populations, indoor pools, outdoor Recreation Programs - pools, summer daycamps, summer playgrounds, Administration marketing, ?preschool, ?recreational events)
102,761
Minimal
101,488
Minimal
30,754
Minimal
175
176
CD
CD
177
CD
Community Services
Rec Community Events - Youth Festival, Halloween Fest, Play Rangers, Family Day, Parks & Rec Month, Recreation Programs - Family Literacy Day, Summer Squad, Winter Fest, Administration International Youth Week, and other partnership events
178
CD
Community Services
Recreation Programs Administration Mayor's Golf Tournament
Page 18 of 80
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Item #
Department
179
180
181
182
183
184
185
Page 19 of 80
CD
CD
CD
CD
CD
CD
CD
2012 Net Base Budget
Dept Identified Potential Savings
Community Services
PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, inventory control, HR (recruitment, hiring, training, Recreation Programs - leadership, support,discipline,) H&S, facility/site ADULT safety/supervision, etc for part-time and contract staff
4,408
High >10%
Community Services
PROGRAMMING -provide a variety of programs to engage and enrich the quality of life for adults of CK Recreation Programs - (mental, physical, social, economic, etc) Sample of ADULT programs: badminton, shuffleboard, line dancing.
-6,263
High >10%
Community Services
PROGRAMMING -provide a variety of aquatic programs from babies to seniors to engage and enrich the quality of life and water safety skills for residents of CK (mental, physical, social, economic, etc). Advanced aquatic programs develop our lifeguard/instructor Recreation Programs - candidates who work in the 2 indoor and 7 outdoor pools. (Lessons, aquatfit, swim team, family swim, open BLENHEIM IND.POOL swim, parent & tot, etc) USER FEE REVIEW
3,349
High >10%
Community Services
PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, BLENHEIM leadership, support, discipline,) H&S, facility/site IND.POOL safety/supervision, cash handling, etc for FT/PT staff
54,513
Minimal
Community Services
FACILITY MANAGEMENT - responsible for opening, Recreation Programs - closing, H&S(internal/external) security, supervision, BLENHEIM scheduling, general cleaning/contract cleaning, IND.POOL customer service, communication, etc)
207,832
Minimal
Community Services
FACILITY MANAGEMENT - responsible for opening, closing, H&S(internal/external) security, supervision, Recreation Programs - scheduling, general cleaning cleaning, customer service, OUTD POOLS- RINC communication, etc)
64,726
High >10%
Community Services
PROGRAMMING -provide a variety of aquatic programs from babies to seniors to engage and enrich the quality of life and water safety skills for residents of CK (mental, physical, social, economic, etc). RINC Recreation Programs - funded pools -Chatham-Orville Wright, Walter OUTD POOLS- RINC Hawkins, Thamesville
48,381
High >10%
Division
Business Unit
Service Level Description
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Item #
Department
186
187
188
189
190
191
192
Page 20 of 80
CD
CD
CD
CD
CD
CD
CD
2012 Net Base Budget
Dept Identified Potential Savings
Community Services
PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, inventory control, HR (recruitment, hiring, training, Recreation Programs - leadership, support,discipline,) H&S, facility/site OUTD POOLS- RINC safety/supervision, cash handling, etc for summer staff
20,013
Minimal
Community Services
FACILITY MANAGEMENT - responsible for opening, Recreation Programs - closing, H&S(internal/external) security, supervision, OUTD POOLSscheduling, general cleaning cleaning, customer service, NONRinc communication, etc)
95,291
High >10%
Community Services
PROGRAMMING -provide a variety of aquatic programs from babies to seniors to engage and enrich the quality of life and water safety skills for residents of Recreation Programs - CK (mental, physical, social, economic, etc). NON OUTD POOLSRINC funded pools -Chatham-Jaycee, Dresden, NONRinc Ridgetown, Tilbury)
66,607
High >10%
Community Services
PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, OUTD POOLSleadership, support,discipline,) H&S, facility/site NONRinc safety/supervision, cash handling, etc for summer staff
34,447
Minimal
Community Services
PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, leadership, support,discipline,) H&S, facility/site SUMMER safety/supervision, etc for summer staff DAYCAMPS
42,053
Medium 5% - 10%
Community Services
PROGRAMMING-provide quality, affordable/accessible summer daycamp programs to children (4-12 yrs). Offered in the communities of Recreation Programs - Dresden, Wallaceburg, Ridgetown, Blenheim, Chatham SUMMER (2). (Daycamps: swim daily, trip, facility amenities, higher user fee) DAYCAMPS
46,397
Medium 5% - 10%
Community Services
PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, SUMMER leadership, support,discipline,) H&S, facility/site PLAYGROUNDS safety/supervision, etc for summer staff
18,539
Medium 5% - 10%
Division
Business Unit
Service Level Description
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Item #
Department
193
194
CD
CD
2012 Net Base Budget
Dept Identified Potential Savings
Community Services
PROGRAMMING-provide quality, affordable/accessible summer playground programs to children (4-12 yrs). Offered in the communities of Recreation Programs - Bothwell, Thamesville, Wheatley, Chatham (2). SUMMER (Playgrounds: swim weekly, outside park locations, PLAYGROUNDS lower user fee)
32,036
Medium 5% - 10%
Community Services
PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, WALLACEBURG leadership, support,discipline,) H&S, facility/site IND.POOL safety/supervision, cash handling, etc for PT staff
60,567
High >10%
132,323
High >10%
55,545
High >10%
Division
Business Unit
Service Level Description
195
CD
Community Services
196
CD
Community Services
FACILITY MANAGEMENT - responsible for opening, Recreation Programs - closing, H&S(internal/external) security, supervision, WALLACEBURG scheduling, general cleaning, customer service, IND.POOL communication, etc) PROGRAMMING -provide a variety of aquatic programs from babies to seniors to engage and enrich the quality of life and water safety skills for residents of CK (mental, physical, social, economic, etc). Advanced aquatic programs develop our lifeguard/instructor Recreation Programs - candidates who work the 2 indoor and 7 outdoor pools. WALLACEBURG (Lessons, aquatfit, swim team, family swim, open swim, IND.POOL parent & tot, etc)
Community Services
PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, inventory control, HR (recruitment, hiring, training, Recreation Programs - leadership, support,discipline,) H&S, facility/site YOUTH safety/supervision, etc for part-time and contract staff
7,265
High >10%
Community Services
PROGRAMMING-provide a variety of programs to engage and enrich the quality of life for youth and families of CK (mental, physical, social, economic, etc) Sample of programs: Red Cross Babysitting, Indoor Recreation Programs - Soccer, DrumFIT, Shotokan Karate, Play Rangers, Splash and Play PD days, etc) YOUTH
4,679
High >10%
Community Services
PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs- inventory control, HR (recruitment, hiring, training, leadership, support,discipline,) H&S, facility/site SPECIAL safety/supervision, etc for part-time and contract staff POPULATIONS
19,499
Minimal
197
198
199
Page 21 of 80
CD
CD
CD
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Item #
Department
200
CD
Division
Community Services
Business Unit
Service Level Description
PROGRAMMING-provide a variety of programs to engage and enrich the quality of life for residents of all ages in CK with a physical, intellectual or cognitive Recreation Programs- disability. Programs are designed to encourage selfSPECIAL sufficiency, independence, physical activity and social POPULATIONS interaction.
2012 Net Base Budget
Dept Identified Potential Savings
49,595
Minimal
22,787
Minimal
9,715
High >10%
201
CD
Community Services
Splashpads
202
CD
Community Services
Thames Art Gallery
Merlin Splash Pad is a safe aquatic playground that features different areas of interactive water elements and play experiences. Operational season from mid-June to Labour Day. Merlin Kinsmen Club owns the land/water feature. Municipality has partnered in the project to provide water and sewage costs for the facility. Outreach Arts Program. Contracted instructor goes out to schools to delver arts education programs. There are no budget lines for instructors, sponsorship has not been available for over 5 years, and there has been very few
203
CD
Community Services
Thames Art Gallery
Concessions - Bar Sales
1,357
High >10%
204
CD
Community Services
Thames Art Gallery
Volunteer/Co-op Student Development
10,455
Minimal
205
CD
Community Services
Thames Art Gallery
Administration: Facility, Budget, Travel and training, Marketing, Memberships, Commissions on art sales, Donations
72,808
Minimal
206
CD
Community Services
Thames Art Gallery
Summer Arts Camps: Adults and Children
17,246
Minimal
207
CD
Community Services
Thames Art Gallery
Public Programs: Art workshops and education programs for children, youth, and adults
59,049
Minimal
Thames Art Gallery
Visiting Artists The Gallery invites artist to a residency of 1 - 2 weeks. The artist creates new works, meets with community artists and students for talks, critics, and workshops. The Gallery receives $5000 from the Ontario Arts Council for this program.
32,635
Minimal
Thames Art Gallery
School Program - Elementary and secondary schools visit the Gallery and take part in art workshops. Develops long-term audience.
42,832
Minimal
Thames Art Gallery
Exhibitions: The organization and presentation of exhibitions and related programming. Costs include artist fees, shipping costs, installation costs, guest curators, rental fees, catalogues and publications. Exhibitions are supported through provincial and federal grants ($16,000) and rental/collaboration fees from other galleries.
68,619
Minimal
Thames Art Gallery
Collections Management: acquisition and conservation/restoration of historical and contemporary art works that fall into the Gallery's collecting mandate. Costs include purchase, appraisal fees for donations, conservation, data entry, and research.
12,369
Minimal
208
209
210
211 Page 22 of 80
CD
Community Services
CD
Community Services
CD
CD
Community Services
Community Services
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
Division
CD
Library Services
CD
Library Services
212
213
214
215
216
217
218
219
220
221
Page 23 of 80
CD
Library Services
CD
Library Services
CD
Library Services
CD
Library Services
CD
Library Services
CD
Library Services
CD
Library Services
CD
Library Services
2012 Net Base Budget
Dept Identified Potential Savings
Support Services
ILLO - Inter Library Loan - Share materials throughout province and Canada requested by public not available through CKPL. Lend and borrow.
88,307
High >10%
Support Services
Courier Library and Municipal- provides library and municipal courier services delivering mail and materials to 66 municipal and library sites Monday to Friday
62,147
Low 10%
Business Unit
Service Level Description
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Item #
Department
222
223
224
225
226
227
228
Page 24 of 80
CD
CD
CD
Division
Library Services
Library Services
Library Services
CD
Library Services
CD
Library Services
CD
CD
Library Services
Library Services
2012 Net Base Budget
Dept Identified Potential Savings
Branch Services
Reader's Advisory - 60% of readership is leisure reading. Supports public in selecting reading materials. Highlights collections provides reading guides and finding tools, promotes themes, authors, parts of the collection.
198,207
High >10%
Branch Services
Connect community with collection - provide assistance with finding materials, answering questions, supporting learning and literacy acquisition. Includes displays and promotions to highlight specific areas of collection. Includes organization of collection for ease of access and ensuring materials are sorted and shelved so that they can be found easily. Includes knowledgeable staff who can connect community with what looking for.
349,635
High >10%
Branch Services
MID - Municipal Information Desk - provides Municipal Customer Service support in 5 Small libraries - Bothwell, Highgate, Merlin, Thamesville, Wheatley. Accept tax payments, issue dog licences
50,476
High >10%
Branch Services
Reference - Information Provision - provide assistance for public in finding information, in developing skills to determine if information is reliable, usable and how to search and find information. Support use of online searching and databases. Provide support for Genealogical research, Local History, Life long learning. Support rest of system with reference queries that can't be answered with resources within the branch.
172,969
High >10%
Branch Services
Technology Support - supports public in use of: technology, access to internet, computers, ebooks, other devices, applications and software.
25,238
High >10%
Branch Services
Programming/Outreach - Links collection and public in meaningful way that supports lifelong learning, emergent literacy, family literacy, information provision. Programs include preschool programming, school age, seasonal, family , youth, seniors, class visits, book clubs. Programs often offered in cooperation with partners like Health Unit, Income Tax support, Ec. Dev. Small Business support, ERC, Settlement Services, Ontario Works. Outreach takes library resources into community to educate public about what library has to offer, to reach audiences that are restricted from accessing facilities. Examples include Best Start, Senior's Fairs, markets, fairs and events, preschools.
151,427
Low 10%
Department
Division
Business Unit
Service Level Description
FES
Fire Department
General & Administration
Respond to incidents throughout Chatham-Kent as required due to severity, impact, loss of life, property, etc.
402
403
404
405
406
407
408
409
Page 45 of 80
FES
FES
FES
FES
FES
FES
FES
Fire Department
Fire Department
Fire Department
Fire Department
Fire Department
Fire Department
Fire Department
General & Administration
General & Administration
Professional Standards Implementation of Departmental policies and Fire Service standards. These reflect career, composite and volunteer fire services provided to Chatham-Kent.
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Item #
Department
410
411
412
413
414
415
416
417 Page 46 of 80
FES
FES
FES
FES
FES
FES
FES
HFS
Division
Fire Department
Fire Department
Fire Department
Fire Department
Fire Department
Fire Department
Fire Department
Administration
2012 Net Base Budget
Dept Identified Potential Savings
Volunteer Fire Services
Other Responses. Provides services to C-K with exception of Chatham and Wallaceburg. Protection to Persons and Property service provided are illegal grow operations, assisting other Chatham-Kent fire stations in an emergency, assisting police and other agencies.
110,000
Minimal
Volunteer Fire Services
Public Hazard. Provides services to C-K with the exception of Chatham and Wallaceburg. Protection to Persons and Property service provided gas leaks (natural gas, propane etc.), spills such as gasoline, toxic chemicals. Other services provided down power lines during storms, suspicious substance, bomb standby with police.
58,652
Minimal
Volunteer Fire Services
Rescues. Provides services to C-K with exception of Chatham and Wallaceburg. Protection to Persons and Property service provided is vehicle collisions, building collapses, industrial - residential accidents, animal rescue and also persons trapped in elevators.
250,619
Minimal
Volunteer Fire Services
Open Burns, CO alarms, False alarms incidents which Full-Time responded to. Provides services to CK with the exception of the Communities of Chatham and Wallaceburg. Protection to Persons and Property service provided open burn complaints, alarm system equipment malfunctions and accidental activations, human perceived emergencies and also attend for carbon monoxide alarm activations.
259,047
Minimal
Volunteer Fire Services
Pre-Fire conditions - no fire. Protection to Persons and Property. Provides services to CK with the exception of the Communities of Chatham and Wallaceburg. Respond to incidents involving overheating of engines, mechanical devices, pot on stove, other cooking, lighting and fireworks complaints.
29,326
Minimal
Volunteer Fire Services
Technical Rescue. Protection to persons and property. Provides services primarily to all communities of Chatham-Kent. This service is shore-based Ice Rescue, Marine Rescue and Recovery, and also High angle rescue.
15,000
Minimal
Volunteer Fire Services
Fire Suppression. Protection to persons and property. Provides services to CK with the exception of the communities of Chatham and Wallaceburg. This includes responding to fires, explosions, rupturesoverpressure and also no loss. Number & location of stations defined in Ontario Fire Marshal assessment re 1998 amalgamation and again with 2007 Master Fire Plan.
2,570,409
Minimal
21,267
Minimal
Business Unit
Service Level Description
Health and Family Services Administration
Board of Health - coordination of Board of Health meeting agendas, attendance at meetings and all preparation required for same, responding to Health Board members' inquiries/action items, community development
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
418
419
420
421
422
423
424
425
426
427
Page 47 of 80
HFS
HFS
2012 Net Base Budget
Dept Identified Potential Savings
Council support - attendance at council meetings and all preparation required for same, responding to council inquiries/action items.
49,624
Minimal
Health and Family Services Administration
Member of the Corporate leadership team (EMT)
85,070
Minimal
Health and Family Services Administration
Provide leadership to five operating divisions Employment and Social Services, Housing Services, Children's Services, Public Health Unit, and Seniors Services. The full cost of HFS Admin is allocated out to the five operating divisions, some of which are able to claim subsidy from their funding provincial ministry as follows; Children's Services-20% of cost, 50% MCYS subsidy, Best Start-25% of cost, 100% MCYS subsidy, Health Services-25% of cost, 75% MOH subsidy, ESS-5% of cost, 50% MCSS subsidy, Senior Services-20% of cost, no subsidy, Housing Services-5% of cost, no subsidy. The total prov subsidy on HFS Admin totals $159,504 (from various ministries).
127,605
Minimal
0
Minimal
694,416
Minimal
19,280
Minimal
0
Minimal
Division
Business Unit
Administration
Health and Family Services Administration
Administration
HFS
Administration
HFS
Children's Services
HFS
Children's Services
Service Level Description
Program Delivery - provides financial support for recreational activities for low income children in the All For Kids program Chatham-Kent community
Consolidated Municipal Service Manager
Child Care Service Management - The CMSM plays a key role with child care operators, overseeing and supporting quality child care throughout Chatham-Kent
HFS
Children's Services
Consolidated Municipal Service Manager
HFS
Children's Services
Consolidated Municipal Service Manager
Child Care Admin: Human Resources, Health &Safety, Finance, Reporting (internal & external reporting). The DNA defines the role of CMSM financing, management and administration of public services related to children's services. Community Children's Services Oversight - The CMSM has the responsibility for maintaining a high quality children's services system through accountable service planning.
HFS
Children's Services
Consolidated Municipal Service Manager
Income tested subsidized child care - manager of fee subsidy application of income test to deem eligibility for fee assisted child care to families. CMSM has a vital role in providing Fee Subsidy to families in child care programs throughout Chatham-Kent.
525,730
Minimal
HFS
Children's Services
Consolidated Municipal Service Manager
Community Integration - the CMSM through the Best Start vision oversees and ensures all services operate in a collaborative fashion.
0
Minimal
43,713
Minimal
HFS
Children's Services
Program Operations: responsible for staff support and education, Human Resources, centre operations (educate, family support, extended hours, employment Directly Operated skill development, supervised access & nurture Child Care Operations children)
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
Division
HFS
Children's Services
428
429
430
431
432
Page 48 of 80
HFS
Employment & Social Services
Business Unit
Service Level Description
Directly Operated Program Administration: responsible for applications, Child Care Operations fee collection, office operations MTCU - ERC Project (Ministry of Training, Colleges, and Universities - Employment Resource Centre) Project - Funding for part of this project will end in 2012. The Ministry of Community and Social Services will continue to fund this activity under the Service Contract - Please refer to the Service Contract Service Level Profile. There are 2 Employment Resource Centres located in Chatham and Wallaceburg. Provides basic employment services to citizens of Chatham-Kent. including free access to computers to seek for employment, develop resumes, fax & copy resumes and several employment work-shops. Note - 4 staff were paid under this program.
One Time Projects
2012 Net Base Budget
Dept Identified Potential Savings
89,087
Low 10%
HFS
Purchase of Service - Canadian Red Cross A discretionary program delivered by Municipalities that provides homemaking and nursing services to individuals considered to be "in need" and whose financial circumstances do not permit them to pay the full fee for these services. Staff who deliver this Employment & Social Services Dept - program are noted in the Service Contract Service Social Services Other Profile Level.
7,349
High >10%
Department
441
442
443
444
445
Page 51 of 80
HFS
HFS
Division
Employment & Social Services
Employment & Social Services
Business Unit
Service Level Description
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
Division
2012 Net Service Level Description Base Budget Rent Bank Program Provide funding to Low-income families and individuals in Chatham-Kent to maintain their residence. The Provincial Rent Bank Program is funded by the Province of Ontario. Under this program, tenants facing eviction for non-payment of rent can apply to the local rent bank to receive financial assistance. If a tenant’s application is approved, the outstanding rent is paid directly to the landlord on behalf of the tenant. Staff who deliver this program are noted under the Service Contract - Service Level Profile area.
Business Unit
Dept Identified Potential Savings
HFS
Employment & Social Services Dept Social Services Other
0
Minimal
HFS
Energy Bank Program The Ontario Ministry of Community and Social Services (MCSS) Energy Emergency Fund (EEF) provides assistance to lowincome Ontarians, including social assistance recipients, facing energy-related emergencies. The EEF is for energy arrears, security deposits and reconnection costs. Assistance is paid directly to energy providers. Staff who deliver the program are noted Employment & Social Services Dept - under the Service Contract Service level profile. Social Services Other
0
Minimal
HFS
National Child Benefit - SAR The National Child Benefit (NCB and now Social Assistance Reinvestment (SAR) )Program was initiated by the Federal Government in July 1998. The savings resulting in removing children from both OW and ODSP budgets and introducing the National Child Benefit and the Ontario Child Benefit, are to be reinvested in programs for families and children in the community. This Employment & Social Services Dept - agreements continues under the OMPF funding Social Services Other agreement.
590,670
Minimal
449
HFS
Homelessness Prevention Program The provinciallyfunded Consolidated Homelessness Prevention Prgram (CHPP) assists people experiencing homelessness and Employment & Social Services Dept - households at high risk of becoming homeless. This Social Services Other includes those who are chronically hard to -house.
0
Minimal
450
HFS
Housing Services
AHP Riverview Terrace
Riverview Terrace (5 Tecumseh Road, Chatham) AHP Project Tenant Relations Administration
-127,301
Minimal
451
HFS
Housing Services
AHP Riverview Terrace
Riverview Terrace (5 Tecumseh Road, Chatham), AHP Project Building Facilities (includes PT wages for Building Attendant)
200,356
Minimal
452
HFS
Housing Services
AHP Riverview Terrace
Riverview Terrace (5 Tecumseh Road, Chatham), AHP Project Building Capital
37,587
Minimal
453
HFS
Housing Services
AHP Riverview Terrace
Riverview Terrace (5 Tecumseh Road, Chatham) AHP Project Building Maintenance Administration
7,557
Minimal
446
447
448
Page 52 of 80
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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
Division
88,513
Minimal
138,180
Minimal
General & Administrative
> Municipal Web Site Development for all housing services includes author, editor and moderator functions > Housing Services Act does require certain housing services information to be made available to the public: municipal web site used to meet this requirement re all local Chatham-Kent Social Housing Policies & Procedures, social housing providers and locations, including information about each project
11,464
Minimal
General & Administrative
> Homelessness Program Administration (including studies, planning, accounting for rent/energy/homelessness programs) > Other Housing Studies, etc. > NOTE: Homelessness Funding reduced on ESS side, consolidated and transferred to Housing Services side. No decision made yet re delivery of new, consolidated program. Need to cross-ref. with ESS Homelessness Business Unit
13,874
Minimal
234,295
Minimal
254,319
Minimal
Housing Services
Building Capital / Lifecycle for 22 projects/55 buildings/698 rental units > Gross Op budget = corporate life cycle budget public Public Housing housing > Federal Funding = $181,000 + $6,425 Building Management (OHC debenture credit)
727,511
Minimal
Housing Services
Building Administration for public housing portfolio of 22 projects, 55 buildings, 698 rental units - includes Public Housing both building maintenance and building capital Building Management administration
261,450
Minimal
455
HFS
Housing Services
HFS
Administration of new IAH Programs > Capital, new rental & supportive units (construction) > Rent Supplement (40 units transitioning from AHP program) > Home Ownership (re-sale of affordable private homes) > Ontario Renovates (financial assistance to repair private homes, group homes, shelters, convert-to-rent, etc.)
Corporate Internal Allocation
HFS
457
Dept Identified Potential Savings
General & Administrative
454
HFS
2012 Net Base Budget
Service Level Description
AHP/Investment in Affordable Housing Program
Housing Services
456
Business Unit
Housing Services
Housing Services
458
HFS
Housing Services
General & Administrative
> Coordinated Access for all social housing in ChathamKent: 1,415 rental units in Chatham-Kent, plus 40 IAH Rent Supp Units, and 44 AHP rental units: housing application process administration, income testing for eligibility; appeal process.
459
HFS
Housing Services
General & Administrative
Administrative costs (excluding all wages & labour burden exp)
460
461
Page 53 of 80
HFS
HFS
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
462
463
HFS
HFS
2012 Net Base Budget
Dept Identified Potential Savings
Housing Services
Building Management - Facilities - Building Maintenance for 22 projects/55 buildings/698 rental units > includes Wages & Labour costs for 4.85 FTE union staff (total of 5 building maintenance staff) > includes Wages & Labour costs for 0.03 PT non Public Housing union Building Attendants (total of 17 building Building Management attendants)
3,176,828
Minimal
Housing Services
Homelessness Rent Supplement Program (Strong Communities Rent Supplement SCRS Program) for 42 units > administer 19 units with private landlords; assess eligibility > administer 19 units with 1 PNP; PNP assesses tenant eligibility > administer 4 Public Housing Project Management units with 1 Co-op; Co-op assesses tenant eligibility
-40,000
Minimal
320,407
Minimal
-2,073,785
Minimal
Housing Services
Service Manager for public housing, PNPs and Co-ops > Policies & Procedures - program administration > Financial Administration (budget/subsidy approvals, year-end subsidy reconciliations, mortgage monitoring, subsidy payments) > Technical Support (engineering tech support; coordinated access software support; unit activity data report support) Social Housing Private > Operational Reviews (compliance/enforcement; risk Non-Profits & Co-ops mgmt)
183,596
Minimal
Housing Services
Former Federal Rent Supplement Program: O. Reg. 368/11, Schedule 3, Program 4 and O. Reg. 367/11, Schedule 1, Item 2(b Ridge Marsh Manor Inc., S. 27 Social Housing Private NHA and Rent Supplement Prg Mun. Life Cycle = Non-Profits & Co-ops $16,033; Rent Supplement Prg = $20,606
25,247
Minimal
Housing Services
Provincial Reformed Programs: O. Reg. 368/11, Sched 3, Programs 6(a) PNPs and 6(b) Co-ops; plus Council approved program conversions of 4 federal (S. 95) projects (per above) Mun corporate life cycle = Social Housing Private $618,362 (enhanced life cycle) Program subsidy Non-Profits & Co-ops = $4,893,901
4,022,383
Minimal
Division
Business Unit
Service Level Description
464
HFS
Housing Services
Administrator of rent supplement program for 108 households with between 12 to 15 private and/or private non-profit landlords, plus 1 AHP Rent Supp unit at 99 McNaughton Manor > multiple contracts with various expiry dates > federal funding diminishes as original contracts expire > provincially prescribed Service Level Standards do Public Housing Project Management not decrease as federal funding decreases
465
HFS
Housing Services
Public Housing Tenant Relations Administration for public housing Project Management tenants: 698 households
466
467
468
Page 54 of 80
HFS
HFS
HFS
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
469
470
HFS
HFS
2012 Net Base Budget
Dept Identified Potential Savings
Housing Services
Former Federal Programs: O. Reg. 368/11, Sched 3, Program 5 Chatham Evangel Villa, S. 95 (In 2012 Council approved conversion to provincial reformed program retro active to 2011); Christian Senior Citizens, Phases I & II (In 2008 Council approved conversion to provincial reformed retro active to 2007); Wallaceburg Social Housing Private Kinsmen Court NP (in 2007 Council approved Non-Profits & Co-ops conversion to provincial reformed retro active to 2006)
-157,807
Minimal
Public Health
Family Health - Best Start - every child in ChathamKent is given the best start in life by supporting the health and development of children and families, and 100% Funded - Other working together to make Chatham-Kent communities a Ministries great place to raise your child
0
Minimal
Division
Business Unit
Service Level Description
Hunger Coalition: The Chatham-Kent Hunger Coalition is a network of community members working together to increase access to healthy foods. The group supports food security programs such as Community Gardens, Cooking Clubs and Student Nutrition Programs. 471
472
473
474
Page 55 of 80
HFS
HFS
HFS
HFS
Public Health
100% Funded - Other Ministries
0
Minimal
Public Health
Family Health - CPNP - Canadian Prenatal Nutrition Program provides support to improve the health and 100% Funded - Other well being of pregnant women, new mothers and babies Ministries facing challenging life circumstances.
0
Minimal
Public Health
Family Health - HBHC - Boards of health shall provide Healthy Babies Healthy Children Program services to women and their families in the prenatal period and to families with children up to six years old. The provision 100% Funded - Other of the Healthy Babies Healthy Children Program is Ministries mandatory for all boards of health.
0
Minimal
Public Health
CDIP/Environmental Health - Chronic Disease Program: To reduce the burden of preventable chronic diseases of public health importance. Outcomes include: An increased proportion of the population lives, works, plays, and learns in healthy environments that contribute to chronic disease prevention. There is increased adoption of behaviours and skills associated with reducing the risk of chronic diseases of public health importance. There is increased community participation in developing integrated and comprehensive local programs that reduce chronic diseases of public health importance. Community partners have the capacity to address the risk factors associated with chronic diseases, including poor diet, 100% Funded - Other obesity, tobacco use, physical inactivity, alcohol misuse, Ministries and exposure to ultraviolet radiation.
0
Minimal
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
475
476
477
478
Page 56 of 80
HFS
HFS
HFS
HFS
Division
Public Health
Public Health
Public Health
Public Health
2012 Net Base Budget
Dept Identified Potential Savings
Mandatory 100% Funded
Foundational Standard - Public health practice responds effectively to current and evolving conditions, and contributes to the public’s health and well-being. Outcomes include: Population health needs are anticipated, identified, addressed, and evaluated; Emerging threats to the public’s health are prevented or mitigated; Community-based planning and delivery of public health programs and services incorporate new public health knowledge.
0
Minimal
Mandatory 100% Funded
Family Health - Child Health: To enable all children to attain and sustain optimal health and developmental potential. Including: an increased proportion of families providing safe and supportive environments for their children, there is an increased rate of exclusive breastfeeding until 6 months, with continued breastfeeding until 24 months and beyond, an increased proportion of children reach growth and developmental outcomes, an increased proportion of children beginning school are ready to achieve success, and an increased proportion of children have optimal oral health.
0
Minimal
Mandatory 100% Funded
Infectious Diseases - Infectious Diseases Prevention and Control: To prevent or reduce the burden of infectious diseases of public health importance. Including There is reduced incidence of infectious diseases of public health importance. There is reduced morbidity and mortality associated with infectious diseases of public health importance. There is increased public capacity to prevent and control infectious diseases. There is increased capacity on the part of all hospitals, long-term care homes (LTCHs), and other settings with risk of infections to prevent and control infectious diseases.
0
Minimal
Mandatory 100% Funded
Environmental Health - Health Hazard Prevention and Management: To prevent or reduce the burden of illness from health hazards in the physical environment. Outcomes include: There is reduced incidence of adverse health outcomes from exposure to chemical, radiological, biological, and other physical factors in the environment. There is reduced public exposure to health hazards. There is increased capacity on the part of the public and community partners to address the risk factors that reduce health hazard exposure and diseases. There is increased public engagement in practices and activities that reduce exposure to hazardous conditions and factors and protect the environment. There is increased community partner participation in developing local policies and programs that address the risk factors associated with health hazard exposure and diseases.
0
Minimal
Business Unit
Service Level Description
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
479
HFS
Division
Public Health
2012 Net Base Budget
Dept Identified Potential Savings
Mandatory 100% Funded
Environmental Health - Safe Water: To prevent or reduce the burden of water-borne illness related to drinking water. To prevent or reduce the burden of water-borne illness and injury related to recreational water use. Outcomes include: The public has access to safe drinking water. There is reduced exposure to unsafe drinking water. Public exposure to water-borne illnesses is mitigated. There is reduced incidence of adverse events related to unsafe drinking water. There is reduced incidence of water-related illness, injuries, and fatalities in public recreational waters. There is decreased public use of public beach water under adverse water quality conditions. There is reduced public exposure to recreational waterborne illnesses.
0
Minimal
0
Minimal
Business Unit
Service Level Description
480
HFS
Public Health
Mandatory 100% Funded
Environmental Health - Food Safety: To prevent or reduce the burden of food-borne illness. Outcomes include: There is reduced incidence of food-borne illness. There is reduced exposure to food that is unfit for human consumption. Private and public food providers handle and manage food in a safe and sanitary manner. Food prepared in private homes is handled and managed in a safe and sanitary manner. Policies developed by community partners integrate safe foodhandling practices.
481
HFS
Public Health
Mandatory Cost Shared
Infectious Diseases - Primary Care Nurse Practitioner Services
32,469
High >10%
Mandatory Cost Shared
Environmental Health - Health Hazard Prevention and Management: To prevent or reduce the burden of illness from health hazards in the physical environment. Outcomes include: There is reduced incidence of adverse health outcomes from exposure to chemical, radiological, biological, and other physical factors in the environment. There is reduced public exposure to health hazards. There is increased capacity on the part of the public and community partners to address the risk factors that reduce health hazard exposure and diseases. There is increased public engagement in practices and activities that reduce exposure to hazardous conditions and factors and protect the environment. There is increased community partner participation in developing local policies and programs that address the risk factors associated with health hazard exposure and diseases.
30,809
Minimal
482
Page 57 of 80
HFS
Public Health
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
483
484
485
486
Page 58 of 80
HFS
HFS
HFS
HFS
Division
Public Health
Public Health
Public Health
Public Health
2012 Net Base Budget
Dept Identified Potential Savings
Mandatory Cost Shared
Family Health - Reproductive Health: To enable individuals and families to achieve optimal preconception health, experience a healthy pregnancy, have the healthiest newborn(s) possible, and be prepared for parenthood. Including: an increased proportion of individuals in their reproductive years are physically, emotionally, and socially prepared for conception, an increased proportion of pregnant women and their families adopt practices to support a healthy pregnancy, an increased proportion of expectant parents are physically, emotionally, and socially prepared to become parents, an increased proportion of full-term newborns are born within a healthy birth weight range, and individuals in their reproductive years, including pregnant women and their families, live, work, play, and learn in safe and supportive environments.
54,319
Minimal
Mandatory Cost Shared
Family Health - Child Health: To enable all children to attain and sustain optimal health and developmental potential. Including: an increased proportion of families providing safe and supportive environments for their children, there is an increased rate of exclusive breastfeeding until 6 months, with continued breastfeeding until 24 months and beyond, an increased proportion of children reach growth and developmental outcomes, an increased proportion of children beginning school are ready to achieve success, and an increased proportion of children have optimal oral health.
119,324
Minimal
Mandatory Cost Shared
Foundational Standard - Public health practice responds effectively to current and evolving conditions, and contributes to the public’s health and well-being. Outcomes include: Population health needs are anticipated, identified, addressed, and evaluated; Emerging threats to the public’s health are prevented or mitigated; Community-based planning and delivery of public health programs and services incorporate new public health knowledge. (This includes all Program Secretarial Support and Management Team)
816,534
Minimal
Mandatory Cost Shared
Infectious Diseases - Tuberculosis Prevention and Control: To prevent or reduce the burden of tuberculosis (TB). Including: There is reduced transmission of TB. There is reduced progression of latent TB infection (LTBI) to active TB. There is reduced incidence of drug-resistant TB. Community partners and health care providers have improved capacity to effectively manage TB. There is improved public access to the diagnosis and treatment of TB. The public is aware of TB and its prevention.
7,652
Minimal
Business Unit
Service Level Description
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
487
488
489
Page 59 of 80
HFS
HFS
HFS
Division
Public Health
Public Health
Public Health
2012 Net Base Budget
Dept Identified Potential Savings
Mandatory Cost Shared
CDIP - Prevention of Injury and Substance Misuse: To reduce the frequency, severity, and impact of preventable injury and of substance misuse. Outcomes include: Community partners have the capacity to create safe and supportive environments where people live, work, play, and learn. Members of the public have an increased capacity to prevent injury and substance misuse. There is change in the public's cultural norms towards viewing injuries as predictable and preventable. Sustained behaviour change by the public contributes to the prevention of injury and substance misuse. An increased proportion of the public lives in safe and supportive environments. There is reduced incidence and severity of injuries and injury-related hospitalizations, disabilities, and deaths. There is reduced incidence and severity of substance misuse and substance-related injuries, hospitalizations, disabilities, and deaths.
105,780
Minimal
Mandatory Cost Shared
CDIP - Chronic Disease Program: To reduce the burden of preventable chronic diseases of public health importance. Outcomes include: An increased proportion of the population lives, works, plays, and learns in healthy environments that contribute to chronic disease prevention. There is increased adoption of behaviours and skills associated with reducing the risk of chronic diseases of public health importance. There is increased community participation in developing integrated and comprehensive local programs that reduce chronic diseases of public health importance. Community partners have the capacity to address the risk factors associated with chronic diseases, including poor diet, obesity, tobacco use, physical inactivity, alcohol misuse, and exposure to ultraviolet radiation.
153,530
Minimal
Mandatory Cost Shared
Emergency Preparedness - To enable and ensure a consistent and effective response to public health emergencies and emergencies with public health impacts. Including: there is effective preparedness infrastructure for public health emergencies and there is increased self-sufficiency on the part of the public and community partners during emergencies.
35,115
Minimal
Business Unit
Service Level Description
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
490
491
492
493
Page 60 of 80
HFS
HFS
HFS
HFS
Division
Public Health
Public Health
Public Health
Public Health
2012 Net Base Budget
Dept Identified Potential Savings
Mandatory Cost Shared
Infectious Diseases - Vaccine Preventable Diseases: To reduce or eliminate the burden of vaccine preventable diseases. Including: There is reduced incidence of vaccine preventable diseases. Target coverage rates for vaccine preventable diseases are achieved. There is increased health care provider knowledge of immunization. There is increased public knowledge of immunization. There is improved effectiveness of publicly funded immunization programs. There is a reduced incidence rate of adverse events following immunization. There is reduced vaccine wastage.
128,736
Minimal
Mandatory Cost Shared
Infectious Diseases - Sexual Health, Sexually Transmitted Infections, and Blood-borne Infections (including HIV): To prevent or reduce the burden of sexually transmitted infections and blood-borne infections. To promote healthy sexuality. Including: There is increased adoption of healthy behaviours among the population regarding sexual health. There are enhanced supportive environments regarding healthy sexuality. There is a decreased rate of adolescent pregnancy. There are reduced transmission and incidence rates of sexually transmitted infections and blood-borne infections. There is reduced morbidity and mortality associated with sexually transmitted infections and blood-borne infections.
195,848
Minimal
Mandatory Cost Shared
Infectious Diseases - Rabies Prevention and Control: To prevent the occurrence of rabies in humans. Including: There is reduced incidence of suspected rabies exposures in humans. Human rabies is prevented in all reported suspected rabies exposures.
24,536
Minimal
Mandatory Cost Shared
Infectious Diseases - Infectious Diseases Prevention and Control: To prevent or reduce the burden of infectious diseases of public health importance. Including There is reduced incidence of infectious diseases of public health importance. There is reduced morbidity and mortality associated with infectious diseases of public health importance. There is increased public capacity to prevent and control infectious diseases. There is increased capacity on the part of all hospitals, long-term care homes (LTCHs), and other settings with risk of infections to prevent and control infectious diseases.
46,881
Minimal
Business Unit
Service Level Description
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
494
495
496
497 Page 61 of 80
HFS
HFS
HFS
HFS
Division
Public Health
Public Health
Public Health
Public Health
2012 Net Base Budget
Dept Identified Potential Savings
Mandatory Cost Shared
Environmental Health - Safe Water: To prevent or reduce the burden of water-borne illness related to drinking water. To prevent or reduce the burden of water-borne illness and injury related to recreational water use. Outcomes include: The public has access to safe drinking water. There is reduced exposure to unsafe drinking water. Public exposure to water-borne illnesses is mitigated. There is reduced incidence of adverse events related to unsafe drinking water. There is reduced incidence of water-related illness, injuries, and fatalities in public recreational waters. There is decreased public use of public beach water under adverse water quality conditions. There is reduced public exposure to recreational water-borne illnesses.
24,747
Minimal
Mandatory Cost Shared
Environmental Health - Food Safety: To prevent or reduce the burden of food-borne illness. Outcomes include: There is reduced incidence of food-borne illness. There is reduced exposure to food that is unfit for human consumption. Private and public food providers handle and manage food in a safe and sanitary manner. Food prepared in private homes is handled and managed in a safe and sanitary manner. Policies developed by community partners integrate safe foodhandling practices.
54,233
Minimal
Mandatory Related Cost Shared
Family Health: Child Health: To enable all children to attain and sustain optimal health and developmental potential. Including: an increased proportion of families providing safe and supportive environments for their children, there is an increased rate of exclusive breastfeeding until 6 months, with continued breastfeeding until 24 months and beyond, an increased proportion of children reach growth and developmental outcomes, an increased proportion of children beginning school are ready to achieve success, and an increased proportion of children have optimal oral health.
12,525
Minimal
Mandatory Related Cost Shared
Environmental Health: Health Hazard Prevention and Management: To prevent or reduce the burden of illness from health hazards in the physical environment. Outcomes include: There is reduced incidence of adverse health outcomes from exposure to chemical, radiological, biological, and other physical factors in the environment. There is reduced public exposure to health hazards. There is increased capacity on the part of the public and community partners to address the risk factors that reduce health hazard exposure and diseases. There is increased public engagement in practices and activities that reduce exposure to hazardous conditions and factors and protect the environment. There is increased community partner participation in developing local policies and programs that address the risk factors associated with health hazard exposure and diseases.
54,712
Minimal
Business Unit
Service Level Description
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
498
499
500
501
502
503
504
Page 62 of 80
HFS
HFS
HFS
HFS
HFS
2012 Net Base Budget
Dept Identified Potential Savings
Seniors Services
Personal Care: certified Personal Support Workers provide care to residents as per the resident's individual Nursing and Personal care plan. Services include assistance with activities of Care daily living.
800,691
Minimal
Seniors Services
Nursing Care: Care provided by Registered Nurses (RNs) and Registered Practical Nurses (RPNs) includes care planning, assessment, regulated tasks (e.g. Medication/treatment administration), monitoring health status, incident reporting/ management, case conferencing, ensuring care needs and goals are met, supervising non-regulated staff. A dedicated team of RPNs are tasked with completing and maintaining standardized RAI assessments; the information on these Nursing and Personal assessments is used by the MOHLTC in calculating Care funding for the Home.
2,599,368
Minimal
Seniors Services
Nursing Administration: Nurse Managers, Directors of Nursing and RAI Coordinator oversee the operations of the NPC envelope. Medical Director oversees attending physicians and medical care of residents. Medical secretaries and scheduling staff support the nursing Nursing and Personal department through booking appointments, staffing, scheduling and general clerical support. Care
-735,249
Minimal
Seniors Services
Other Accommodations
Housekeeping Services: ensure routine and deep cleaning of all areas of the Home, waste management, and room set-up for special events. Good housekeeping practices prevent infection and outbreak and promote a desirable environment. Pest control is an important aspect of the environmental services program.
0
Low 10%
Garbage Disposal
Oversees the disposal of garbage collected at the curb for approximately 34,000 residential properties plus ICI properties. Billing occurs monthly based on tonnage and a preferred disposal rate set out in the Ridge Landfill Host Community Agreement.
1,279,187
Medium 5% - 10%
Garbage Disposal
Oversees the disposal of garbage collected at the rural transfer stations for approximately 12,000 residential properties. Billing occurs monthly based on tonnage and a preferred disposal rate set out in the Ridge Landfill Host Community Agreement.
312,223
Low 10%
IES
Drainage, Asset & Waste Management
Landfill
Fletcher Landfill - a closed landfill being managed with the assistance of a private consultant who provides legislated monitoring and reporting services to C-K as per Ministry of the Environment (MOE) site approval and applicable Provincial Regulation and Act. Non landfill portion of property has been developed as green space for passive recreational use by the public.
24,153
Minimal
IES
Drainage, Asset & Waste Management
Recycling
WDO Blue Box Fund and Reserve for future waste management program changes or enhancements
-263,084
Minimal
Recycling
Oversees the bi-weekly curbside recycling collection contract for 18 communities and approximately 34,000 residential properties. This service is also provided to all institutional, commercial or industrial (ICI) properties including multi-residential buildings containing six or more dwelling units. Use of either recycling boxes or subsidized recycling toter carts for blue box materials is mandatory.
916,961
Minimal
Department
540
541
542
543
544
545
Page 68 of 80
IES
IES
IES
IES
Division
Drainage, Asset & Waste Management
Drainage, Asset & Waste Management
Drainage, Asset & Waste Management
Drainage, Asset & Waste Management
Business Unit
Service Level Description
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
Division
IES
Drainage, Asset & Waste Management
546
547
548
549
550
551
552
553
Page 69 of 80
IES
Drainage, Asset & Waste Management
IES
Drainage, Asset & Waste Management
IES
Drainage, Asset & Waste Management
IES
Drainage, Asset & Waste Management
IES
IES
IES
Drainage, Asset & Waste Management
Drainage, Asset & Waste Management
Drainage, Asset & Waste Management
2012 Net Base Budget
Dept Identified Potential Savings
Refuse - Admin
Base budget 2011 adjustment from new contract requirement. Surplus budget allocated to annual CPI contract requirement. Surplus for 2013 available to be applied against CPI.
91,948
Minimal
Refuse - Admin
Admin related - Budget management for leaf and yard collection service by Public Works and contracted grinding operations for 6 leaf and yard sites operated by Waste and Recycling Services and only grinding operations at 3 Public Works properties.
6,505
Minimal
Refuse - Admin
Various general administrative functions related to waste management - day to day complaint and conflict resolution, reports to Council as required, staff related issues, finance functions related to budget and variances, review/approval of invoices, various governmental reporting requirements including the WDO datacall and annual reports for municipally operated/owned waste sites, Secretary to both Landfill Liaison Committees (Committees of Council) as per terms of reference and Ministry of the Environment EA waste site approvals.
58,542
Minimal
Refuse - Admin
Admin related - Contract management for the removal of all waste and recycling received at 8 municipally operated transfer stations.
19,515
Minimal
Refuse - Admin
Admin related - Contract management for curbside recycling collection services. Contract is for 18 communities or approximately 34,000 residential properties plus all participating ICI properties.
19,515
Minimal
Refuse - Admin
Admin related - Contract management for curbside garbage collection services. Contract is for 18 communities or approximately 34,000 residential properties plus institutional, commercial or industrial (ICI) properties.
6,505
Minimal
Refuse - Admin
Admin related - Contract management for garbage disposal services. Contract is for 18 communities or approximately 34,000 residential properties plus ICI properties and 8 municipally operated rural transfer stations serving approximately 12,000 residents and some contractors at two transfer stations.
19,515
Minimal
Transfer Stations
Oversees the operation of the Harwich Township Transfer Station that is open to the public four days a week (22 hrs/wk). It accepts garbage, blue box recyclables, tires, white goods, electronic waste, empty propane cylinders, automotive batteries, scrap metal, waste oil, waste antifreeze and MHSW containers for recycling.
204,086
Low 10%
581
IES
Public Works
Animals
Other Animals - picking/disposing road kill
5,143
Minimal
Public Works
Bridge Openings: To open all movable bridges for sail and other large boats for upstream access. What about Bridge Maintenance wages for PT bridge operators (seasonal)?
60,012
High >10%
Public Works
Maintenance & Painting: Cleaning, minor sand blasting and painting, replacing handrails and fencing, removing trees and other floating debris that catch on the bridges during high waters, and all other associated activities. Repairs due to accidents involving vehicles which costs are recoverable. Contractors are used for some work Bridge Maintenance such as lifting debris from water
86,517
Minimal
IES
Public Works
Guide post & rail maintenance: Scheduled cleaning, painting and maintenance of posts and guide rails. For any guide rails damaged by vehicles and reports, a claim Bridge Maintenance is made against the vehicle owner.
30,244
Minimal
IES
Central Administration Works: This account covers salaries of director, managers, clerical staff and part time weed inspector. Includes car allowance, mileage, clothing allowances, radio air time, insurance premiums, cell phone charges, computer workstations, Central Administration conf/seminars/train development. Insurances for public, Public Works Works environmental liability and fidelity bond
1,016,642
Minimal
IES
Banner installation, barricades, Cherry Fest, Farm Fest, Highland Games, Heritage Days, Parades, Santa Claus Community & Special Parade, Teddy Bear Parade, Wambo, Christmas Lights, Public Works Events Other Misc Events.
63,469
High >10%
371,381
Medium 5% - 10%
582
583
584
585
586
587
Page 73 of 80
IES
IES
IES
Public Works
Gar & Grnds Mtc/Training/PW Review
Garage & Grounds Maintenance: Includes garage & grounds maintenance, clothing allowance, maintenance equipment, small tools & supplies, telephone cell phones for all 11 Public Works garages.
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
05/12/2012
APPENDIX "A" SERVICE LEVEL …CONSOLIDATED
Item #
Department
Division
Business Unit
Service Level Description
2012 Net Base Budget
Dept Identified Potential Savings
171,878
Minimal
23,279
Low 10%
Weeds
Roadside Mowing and Weed Spraying: Mowing roadside or median areas with tractor mowers or weed whips. Urban areas are now contracted out. The preparation and application of chemicals to control weeds.
Weeds
Weed Cutting (Recoverable): Lot mowing, by tractor or hand, in complaint areas where the complete cost is assessed to the property owner. Also included is cleaning up debris as required from the lots prior to cutting the weeds, in accordance with the Weed Control Act or cutting the grass in accordance with bylaw #392004.
4,123
Minimal
Winter Control
Snow - Sidewalks: The removal of snow by hand or by mechanical means from sidewalks and walkways in downtown urban centres and some residential areas using internal staff and contractors
162,501
High >10%
Winter Control
Snow Plowing: Plowing of approximately 3,400 kms of roadways using plow trucks and graders. Operate to minimum Provincial Maintenance standards MMS
1,487,585
Minimal
Winter Control
Snow Removal: Using internal staff and external contractors pick up and haul surplus snow in mainly downtown areas but also in areas such as cul de sacs, dead end, road widenings or intersections where there is no more area to place addition snowfall or it has become a safety hazard
328,532
Minimal
Winter Control
Winter Control Other: To include costs to repair damage to sod, landscaping, mailboxes, private property and other function expenses related to winter control operations
197,588
Minimal
Winter Control
Salting and sanding approximately 1,750 kms of paved urban and rural roads in the Municipality. Operate to minimum Provincial Maintenance standards with the exception of limited anti-icing. MMS
2,509,059
Minimal
C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012
Appendix B - Details of Rating Criteria CRITERIA
SELECTIONS
Service Preference
Continue, as is Enhance Reduce Insource Outsource Eliminate Minimal Low 10%
Potential Savings
Service Continuum
Impact to C-K
Impact to Wards/Groups
Risk
Strategic Value
Sustainability
DESCRIPTION
RANK WEIGHT N/A
Business Unit identifies their preference for future of the service. (Reviewed & tested)
N/A N/A N/A N/A N/A N/A
Estimate of potential savings as a % of Service net base budget.
9 7 3 1
15
6
Business Unit identifies the position on the Core Service Continuum where the service best fits. (Reviewed & tested)
10 9 8 7 6 5 4 3 2 1
6
Selection by Business Unit. (Reviewed & tested)
0 3 6 9
None Low Medium High
3
Selection by Business Unit. (Reviewed & tested)
0 3 6 9
None Low Medium High
Risk associated with Service Preference selection. (Reviewed & tested)
Dependent on service preference
None Low Medium High
7
Selection by Business Unit. (Reviewed & tested)
0 3 6 9
Yes - Long Term Yes - Short Term Some Chance No Chance
Operational & economic sustainability of service after Service Preference selection
0 3 6 9
8
Legislated Safety - Enforcement Infrastructure Stewardship Safety - Prevention Disadvantaged Leisure & Culture User Pay Discretionary Out of Scope None Low Medium High
5