Jaime Camacho, Universidad Industrial de Santander, Colombia. Chapter 5 ... Mark Toleman, University of Southern Queensland, Australia. Wui-Gee Tan ...
Measuring Organizational Information Systems Success: New Technologies and Practices Zakariya Belkhamza Universiti Malaysia Sabah, Malaysia Syed Azizi Wafa Universiti Malaysia Sabah, Malaysia
Table of Contents U-u.
Foreword
xvi
Preface
xx
Acknowledgment
xxiv
Section 1 Information Systems Success: Theories and Models Chapter 1 A Symbiotic Model for Information.Systems Success Determination Kieren Jamieson, CQUniversity, Australia Chapter 2 Measuring Information Systems Success: A Comment on the Use of Perceptions Cees J. Gelderman, Open University of The Netherlands, The Netherlands Rob J. Kusters, Open University of The Netherlands, The Netherlands Chapter 3 Information Systems for Organizational Effectiveness Model: A Rationale Alignment Govindan Marthandan, Multimedia University, Malaysia Chun Meng Tang, UCSI University, Malaysia Chapter 4 Information Systems Success: A Review from a Bibliometric Analysis Focus Hugo Martinez, Universidad Industrial de Santander, Colombia Luis Becerra, Universidad Industrial de Santander, Colombia Jaime Camacho, Universidad Industrial de Santander, Colombia Chapter 5 Theoretical Foundations for Information Systems Success in Small- and Medium-Sized Enterprises Jan Devos, Ghent University, Belgium Hendrik Van Landeghem, Ghent University, Belgium Dirk Deschoolmeester, Ghent University, Belgium
23
39
62
80
Section 2 IT Projects, Service Management and Performance Chapter 6 Measuring IT Service Management Performance: A Model Development Francis Gacenga, University of Southern Queensland, Australia Aileen Cater-Steel, University of Southern Queensland, Australia Mark Toleman, University of Southern Queensland, Australia Wui-Gee Tan, University of Southern Queensland, Australia Chapter 7 Fuzzy Approach for Monitoring Projects Success in the IT/IS Industry Jose L. Salmeron, University Pablo of Olavide, Spain Cristina Lopez, University Pablo of Olavide, Spain
102
120
Section 3 Information Systems Maintenance and Development Chapter 8 A Model to Assist the Maintenance vs. Replacement Decision in Information Systems O. Tolga Pusatli, Cankaya University, Turkey Brian Regan, University of Newcastle, Australia Chapter 9 A Steady-State Framework for Integrated Business Change and Information Systems Development and Maintenance Simon McGinnes, Trinity College Dublin, Ireland
137
158
Section 4 Enterprise Resource Planning Systems Chapter 10 Enterprise Resource Planning Acceptance Model (ERPAM): Extended TAM for ERP Systems in Operational Phase of ERP Lifecycle X79 Simona Sternad, University ofMariboi; Slovenia Samo Bobek, University ofMariboi; Slovenia Chapter 11 Specific Factors for ERP-Success Measurement in Healthcare Stephan Kronbichlei; UMIT Austria Herwig Ostermann, UMIT, Austria
205
Section 5 Websites and E-Commerce Systems Chapter 12 Issues Facing Website Evaluation: Identifying a Gap Ahmad Ghandour, University ofOtago, New Zealand Kenneth R. Deans, University ofOtago, New Zealand George L. Benwell, University ofOtago, New Zealand Chapter 13 Website Evaluation Criteria: An Owner's Perspective Ahmad Ghandour, University ofOtago, New Zealand George L. Benwell, University ofOtago, New Zealand Kenneth R. Deans, University ofOtago, New Zealand
233
253
Chapter 14 Antecedents of Children's Satisfaction with Company Websites and their Links with Brand Awareness 276 Lucie Sermanet, IESEG School of Management Lille-Paris, France Frank Goethals, IESEG School of Management (LEM-CNRS) Lille-Paris, France Andrea Carugati, IESEG School of Management (LEM-CNRS) Lille-Paris, France A urelie Leclercq- Vandelannoitte, IESEG School of Management (LEM-CNRS) Lille-Paris, France
Section 6 Information Systems Success Applications Chapter 15 A Model to Measure E-Learning Systems Success Ahmed Younis Alsabawy University of Southern Queensland, Australia Aileen Cater-Steel, University of Southern Queensland, Australia , Jeffrey Soar, University of Southern Queensland, Australia Chapter 16 End-User Participation in Health IT Development: The EUPHIT Method Anna Marie Balling Hostgaard, Aalborg University, Denmark
293
318
•j
Chapter 17 The Development of a Model for Information Systems Security Success Kimberley D. Dunkerley Nova Southeastern University, USA Gurvirender Tejay Nova Southeastern University, USA Chapter 18 Evolutional Patterns of Intranet Applications: Organizational Issues and Information Systems Success : Pietro Previtali, University ofPavia, Italy
341
367
Chapter 19 Designing an Information Systems Performance Management System: The Case of an Insurance Corporation 385 Angela Perego, SDA Bocconi School of Management, Italy
Compilation of References
403
About the Contributors
468
Index
477
