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FLOWTALK SWAGELOK MANCHESTER ISSUE 06 2015
205 cavendish place, BIRCHWOOD park, WARRINGTON, CHESHIRE WA3 6wu T. 01925 822662 E.
[email protected]
More than products... We are delighted to present the latest issue of our newsletter, which aims to provide an update on the product and service offering at Swagelok Manchester.
‘I have always received professional, and excellent help from my contacts internally & externally at Swagelok’ Quote taken from our 2015 Customer Satisfaction Survey
Dear Customer, At Swagelok Manchester we continually strive to improve the level of service that we offer, ensuring that we support our customers in achieving their goals.
Jon Hall
Managing Director
One of the key activities that will feature in 2016 is an increased educational offering as a result of direct feedback from customers across a number of industries. This will build upon a sound, but narrow, base of courses that we currently provide to offer a wider range of courses tailored to customers’ needs. Our attention to service is underpinned by our Customer Charter and we would welcome any feedback, either through our quarterly customer satisfaction survey or through any Swagelok Manchester associate. I look forward to continuing our relationship in 2016 and thank you for your business so far.
Inside this issue... • Customer Charter
Page 2
• Exotic Alloys
Page 2
• Service Centre
Page 3
• Training Services
Page 3
MANCHESTER.SWAGELOK .COM
OUR LATEST 2015 CUSTOMER CHARTER IS NOW AVAILABLE:
HAVE YOU SEEN IT? Created in 2011, our Customer Charter was the result of many years of customer research. Our research pinpointed the key drivers of customer satisfaction and these principles continue to form the basis of our Customer Charter today. Our 2015 edition features an updated list of promises to reflect the changes in customers’ needs and expectations from their fluid system solutions provider. We now have 10 customer promises that are at the very core of our business.
HOW DO WE DELIVER TO YOUR EXOTIC ALLOY NEEDS? By doing whatever is needed to design and build the highest quality, most compatible special alloy products possible.
For more information on our Customer Charter and to view our promises, or to take part in our customer satisfaction survey, contact
[email protected] or visit our website at manchester.swagelok.com
For decades, Swagelok has helped design engineers meet their EXOTIC alloy needs. Swagelok doesn’t just have a department dedicated to quality; it has an entire company dedicated to it. Swagelok has solved fluid system problems in some of the world’s most demanding environments for over 60 years. In turn, we’ve developed a strong understanding of even the most complex applications involving high levels of corrosion potential, pressure containment, pitting and sour gas, all good candidates for exotic alloys. Our quality focus starts at the beginning. Rather than buying material off the shelf, we vigorously control material quality by: • holding the mills to tighter alloy and quality specifications • employing positive material identification
• using technology-based methods of non-destructive testing (NDT) • staffing dedicated engineers who work exclusively with the supply chain. Adding an additional level of expertise are our metallurgists, technical service representatives, degreed engineers and even our material suppliers. These controls help prevent possible material defects and enhance material consistency. Take confidence in the fact that your Swagelok special alloy product will not only be of high integrity but also work as expected in the intended application.
With an expansive product range available in EXOTIC alloy material, contact us on 01925 822662 or
[email protected] to see how we can provide for your application needs.
02
HIRE EQUIPMENT DAILY, WEEKLY OR MONTHLY FROM OUR SERVICE CENTRE Purchase or hire equipment including: • Welding Units • Tube Facing Tools • Tube Cutting Tools • Tube Benders • Swaging Units • Plastic Tube Flaring Tools Hire equipment on a daily, weekly or monthly basis. Delegates who have attended our Tube Fitting Installation Training Course receive a 10% discount on their first tooling purchase.
Equipment servicing Our highly skilled service centre technicians are on hand to support you when your equipment is down. We can calibrate all Swagelok equipment, including: • Orbital Weld Power Supplies • Facing Tools • Electrical Tube Cutters • Weld Heads • Fixture Blocks • Weld Extension Cables • Bench Top Benders • MHSU Swageing Units • Plastic Flaring Tools
For further information or to hire equipment email
[email protected]
TRAINING SERVICES TRAINING SERVICES
At Swagelok Manchester we’re committed to providing training service options to meet your specific needs and concerns. Two of the most popular courses available are:
Tube Fitting Safety Installation Training Our Installation Training course provides expert hands-on training on the proper application and industry installation of our many fluid system products. This course combines both a theoretical and practical basis, ensuring delegates leave with complete understanding of how to install tube fittings safely. Benefits include: • Improved employee skills • Reduced installation and rework costs • Reduced needless downtime • Increased employee safety on-site *Comment taken from a 2015 training evaluation form
MANCHESTER.SWAGELOK.COM
WE WERE NOT WORKING CORRECTLY PRIOR TO THIS TRAINING* Swagelok Weld System (SWS) Training SWS Training is designed to improve delegates, skill set and generate cost savings through reduced cycle time, rejects, rework and scrap. Benefits include: • Increased installer productivity, safety and product performance • Reduced cycle and welding times • Decreased consumable and set-up time For more information on the training services we can offer you, visit our website at manchester.swagelok.com OR contact us on 01925 822662 or email
[email protected]
03
REDUCE YOUR COSTS WITH our high-quality SERVICES At Swagelok Manchester we provide reliable and high-quality products along with reliable and high-quality services to match. We add value to every transaction by offering: • Just in Time Delivery • PRODUCT EVALUATIONS • SUMMARY BILLING • STEAM AUDITS AND TRAINING • CUSTOM SOLUTIONS • EMERGENCY DELIVERY • E-INVOICING AND E-STATEMENTS
• SALES AND SERVICE CENTRE • PRODUCT RECLAMATION • VENDOR MANAGED INVENTORY • E-BUSINESS SOLUTIONS • TRAINING SERVICES • KITTING • CONSIGNMENT • ENERGY MANAGEMENT
For further information, speak to your dedicated Swagelok engineer, contact us on 01925 822662 or email
[email protected]
Have a break and complete the word ladder and you could WIN £50! BREAK BREAD BREED FREED FREES FRIES FLIES FLIPS CLIPS
SURER _ URER PU_ E _ P_RSE _ URSE _ UR _ E C _ R_E CA_ _ E VALVE
SWAGELOK MANCHESTER
Take 5 minutes to complete the word ladder and submit to marketing@ swagelokmanchester.co.uk to be in with a chance of winning £50 worth of vouchers or the equivalent donation to your chosen charity! To complete the word ladder, fill in the blank spaces with letters to finish the word leading to the next word, as with the example on the left BREAK BREAD - BREED etc. Please note: A winner will be chosen at random following the submission of a complete and accurate word ladder. This competition closes at midnight on 31.01.16. The redeemable voucher will be subject to availability of a Love2shop or Marks & Spencer vouchers. Alternatively, a charitable donation can be made to a registered charity of the winners choice.
205 Cavendish Place, Birchwood Park, Birchwood, Warrington, WA3 6WU.
ABOVE IS THE ANSWER TO LAST ISSUE’S WORD SEARCH. WELL DONE TO OUR WINNER: MR HUSSAIN
t: 01925 822 662 e:
[email protected] w: manchester.swagelok.com
MANCHESTER.SWAGELOK.COM
