National Returns Day - UPS Pressroom

National Returns Day THURS. JANUARY

5

th

2017

1.3 Million

5.8 Million

returns packages shipped back to retailers in a single day*

returns packages shipped back to retailers the first full week of January*

% of consumers have 44 returned an online purchase

WHAT ONLINE SHOPPERS WANT**

in 2016** BUY

%of online shoppers made 45 an additional purchase when processing a return on a website 2016 2015

65% 62%

More consumers are satisfied with the ability to process a return/exchange online**

60%

Free returns shipping

51%

Hassle-free return policy

44%

Easy-to-print return label

L O C AT I O N UPS RETURN E T U R N SLOCATIONS S UPS R

UPS Access Point™ network

dropping their returns 55%offprefer at carrier locations

• Convenient neighborhood retailers like delis and grocery stores • 8,000+ locations in the U.S.

UPS Drop Box • 38,000+ in the U.S.

The UPS Store

®

Other Locations • Staples stores • Authorized Shipping Outlets • UPS Customer Centers

The UPS Store® • 4,500+ locations in the U.S. • Pack & Ship Guarantee

…and returns can be given directly to a UPS driver!

* Data represents UPS U.S. Domestic retail returns ** 2016 UPS Pulse of the Online Shopper™ study © 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are registered trademarks of United Parcel Service of America, Inc. All rights reserved. 12/16