internal European Union market, for example, this is an important marketing advantage ..... Gartner Group research suggests that high rates of failure will persist in ... quality matrices) and that new technologies (object-oriented tools, automated.

Keywords: Metrics; Performance measurement; Operations management. 1. The metrics challenge ... This is the real bottom line for every organization—whether ...

and management (PMM) for small and medium enterprises (SMEs) and ... has been recognized as a crucial element to improve business performance (Sharma et al., ... Within this analysis, number of papers, leading journals and most cited .... and the mar

Along a research vein, I would like to thank IBM Canada and the IBM Center for ... Irene, Debby, Lynda and Sandra have all gone beyond the call of duty to help.

2000/53/CE for automotive, extension of warranty to two years for all the industries) ... of the degree of information integration between the manufacturers and the.

First, from an economic perspective, the after-sales service market has been found in some industries, to ... In a context of global competition and decreasing profit from .... and short-term measures (among others Keegan et al., 1989; Kaplan and Nor

Let ai(t) be the availability factor of node i at time t. ...... To takeover the role of clusterhead (i.e. become a clusterhead in the presence of a neighbor clusterhead) ...

Effects of Measurement and Analysis on Overall Value and Maturity Level. 45. 6.1 ... 2009 – Use of statistical methods in process performance models. 26.

Recom Technologies, MS T27A-1, NASA Ames Research Center, Moffett .... performance data at execution time by making calls to a performance-monitoring.

we measure the operating performance of these firms in event-time, and find that they ... For example, if a firm conducts an SEO in 1993, then this year can be ...