PROFESSIONAL TRAINING CATALOG - SkillPath | Seminars

PROFESSIONAL TRAINING CATALOG

Includes more than 50 upcoming one-hour Webinars!

LIVE Seminars | LIVE Webinars | On-demand Courses | Career Tips | Training Resources

A L L N E W D AT E S ! • A U G U S T – N O V E M B E R 2 0 17

Dear Friend, I’m often asked wha t the “formula for su ccess” is. It’s an interesting questio n because it’s impo ssible for me to answer for anyone else but me. What I would consider being successful co uld be completely op posite to what you think it is. While success mea ns different things to people, the formula for getting there is the same fo r most of us, and it’s the theme of th is catalog:

A

WINNING

FORMULA “Some people dream of success, while other people get up every morning and make it happen.” —Wayne Huizenga

(Passion + Traini ng ) × Action = Su ccess!

Simply put, be pass ionate about your lif e and career. Add tr building events co aining like the skill ntained in this cata log. Finally, multip you learn with us in ly th at by putting what to immediate actio n at work, and you’ effective and produc ll become a more tive person! After th at, whatever succes should come easie r than ever before. s means to you We know this beca helped more than 10 us e ov er million of your peer s find their formulas the years, we’ve know we can help yo for success, and we u too. We’ve filled this ca talog events conducted by with the best training sessions, Web inars and other live world-class trainers , as well as books, DV that allow you to tr ain on your own an Ds and CD-ROMS d at your own pace skills training (bot . From communicat h verbal and writte ion n) to time and proj that keep your wor ect management tip k on track, you’ll ge s t it here. If you need to skill set, we’ve got m sharpen your hard anagement, finance and accounting, H Plus, we have compu R and OSHA traini ter software traini ng. ng that will increa the very next day w se your productivity hen you return to w ork. Now is the perfect time to sharpen yo ur business knowled off any rust accum ge and skills and kn ulated from a sum ock mer break. We’re ve us to help you figur ry proud that you ch e out your own form ose ula for success! Sincerely,

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Denise Dudley, PhD Founder, SkillPath Seminars

KEY ADVANTAGES of attending a SkillPath or NST seminar for learning solutions you can count on 1. Take a guided tour of the most important and accurate teaching points on your specific subject matter 2. Get away from the distractions and chaos of the office, and you’ll return relaxed and recharged 3. Meet and exchange ideas with other attendees 4. Prepare for an innovative learning experience like no other 5. Ask questions, share ideas and get immediate feedback from a topic expert

LIVE, face-to-face training is still your best way to learn!

SEMINARS LEADERSHIP SKILLS (SkillPath) ......................4 – 9

EXCEL® TRAINING (SkillPath) ...................... 22 – 23

How to Excel at Managing and Supervising People ..................................................4 Excelling as a Manager or Supervisor ............................ 5 Excelling as a Highly Effective Team Leader....................6 The Managers and Supervisors Conference ..................6 Coaching and Teambuilding Skills for Managers and Supervisors ....................................... 7 Leadership and Management Skills for Women .......................................................................7 Dealing Effectively With Unacceptable Employee Behavior ..........................................................8 NEW! Managing and Motivating Today’s Remote Employees ........................................................ 8 The Conference on Leadership Development and Teambuilding ........................................................... 9

Advanced Microsoft® Excel® Techniques .................... 22 Getting the Most From Microsoft® Excel® …………… 23

CAREER SKILLS (SkillPath) ...........................10 – 18 How to Become a Better Communicator .....................10 Communicating With Tact, Diplomacy and Professionalism ..................................................... 11 The Administrative Assistants Conference .................. 12 The Indispensable Assistant ..........................................13 Conflict Management Skills for Women ........................13 The Conference for Women ......................................... 14 NEW! Detox Your Workplace ...................................... 15 Sparking Innovation and Creativity ................................15 NEW! How to Handle Emotionally Charged Situations in the Workplace .......................................... 16 Managing Multiple Projects, Objectives and Deadlines ............................................................... 17 Fundamentals of Successful Project Management .................................................... 18 BUSINESS WRITING & MARKETING (SkillPath) .............................. 19 – 21

Business Writing and Grammar Skills Made Easy and Fun! ............................................................... 19 Business Writing Basics for Professionals ................... 20 The Social Media Marketing Conference .................... 20

IT’S EASY TO ENROLL IN ANY OF OUR COURSES:

HR, OSHA & FINANCE (NST) ....................... 29 – 34 HR Law ......................................................................... 29 OSHA Workplace Safety Outreach .............................. 30 OSHA Workplace Safety: 30-hour General Industry Training ............................................................ 30 Payroll Law .................................................................... 31 NEW! The Conference on Human Resources Issues .............................................31 FMLA Compliance Update ........................................... 32 Managing Human Resources....................................... 33 NEW! How to Legally Terminate Employees With Attitude Problems ................................................. 33 MANAGEMENT & SUPERVISORY SKILLS (NST) ..................... 35 – 39

How to Successfully Make the Transition to Supervisor ................................................................ 35 The Complete Course on How to Supervise People ............................................ 36 Assertiveness Skills for Managers & Supervisors................................................................. 36 Management & Leadership Skills for First-time Supervisors & Managers ...............................................37 The Supervisor’s Role as Trainer & Coach .................. 38 Leadership & Management Skills for Women.............. 39 EXCEL TRAINING (NST) .............................. 40 – 41 ®

Advanced Training for Microsoft® Excel® ..................... 40 Become a Power User: Microsoft® Excel® …………… 41 COMMUNICATION & MARKETING (NST) ...................................... 42 – 46

The Copywriter’s Workshop ..........................................42 Social Media Marketing ................................................ 43 Digital Marketing Boot Camp ....................................... 43 How to Communicate With Tact, Professionalism and Diplomacy.................................... 44 Breaking Bad Communication Habits ......................... 45 Essential Skills of Dynamic Public Speaking ................ 45 Business Grammar & Proofreading ............................. 46

CALL TOLL-FREE!

ENROLL ONLINE

1-800-873-7545 — For SkillPath training opportunities, visit: www.skillpath.com — For NST seminars and workshops, go to: www.natsem.com

Email to [email protected] By fax or mail: See pages 24 and 51 for more details

PROFESSIONAL DEVELOPMENT (NST) ................................... 47 – 49

Managing Multiple Priorities & Projects ........................ 47 The Extraordinary Administrative Professional ........... 48 Strengthening Your People Skills in the Workplace............................................................ 48 Organization Skills for the Overwhelmed! ................... 49

WEBINARS ARTICLES LIVE Webinar Training ........................................... 26 – 27

LEARNING RESOURCES CDs, DVDs and more .......................................... 52 – 60

ON-SITE TRAINING

Corporate Strategies by SkillPath ............ 28 NST Enterprise Learning Solutions .......... 51 STAR12 ................................................ 59

YOUR SATISFACTION GUARANTEED! Your complete satisfaction is important to us. If you’re dissatisfied for any reason, let us know right away—we’ll issue you a refund or arrange for you to attend another SkillPath or NST program. It’s that simple.

© SkillPath®. All rights reserved. SkillPath® is a registered trademark and the NST logo is a trademark of the Graceland College Center for Professional Development and Lifelong Learning, Inc. Reg. U.S. Patent Trademark Office. All trademarks are the property of their respective owners. SkillPath claims no ownership interest in the trademarks.

Interested in an affordable quality education? Consider our parent institution, Graceland University. Graceland University was established in 1895 as a non-sectarian liberal arts institution of higher learning. It operates campuses in Lamoni, Iowa, and Independence, Missouri, and offers degree completion programs at three other satellite locations in the Midwest. Students from nearly every state and 40 nations choose from more than 50 academic majors and programs at Graceland— and its graduate online education program consistently ranks as one of the nation’s best. For more information about Graceland, go to www.graceland.edu.

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LEADERSHIP SKILLS Our leadership seminars teach you the foundational skills and techniques of supervising people and give you innovative ways to apply them in today’s not-so-predictable work world. Being a leader isn’t always easy. Let us help you prepare for the rocky road every supervisor travels, while making the journey less painful and infinitely more successful.

How to Excel at Managing and Supervising People 00

TWO-DAY WORKSHOP

$299 per person

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Bring this training to your office! See page 28 for on-site details.

$269 each for 4 or more

Attend this seminar FREE with STAR12! See page 25 for details.

ALABAMA

FLORIDA

MICHIGAN

OREGON

Mobile – November 29 – 30 Montgomery – September 21 – 22

Ft. Lauderdale – October 24 – 25 Ft. Lauderdale – November 20 – 21 Gainesville – November 8 – 9 Jacksonville – September 27 – 28 Orlando – October 26 – 27 Tampa – September 25 – 26 West Palm Beach – September 5 – 6

Farmington Hills – November 20 – 21 Grand Rapids – September 19 – 20

Eugene – November 8 – 9 Portland – November 6 – 7

MINNESOTA

PENNSYLVANIA

Bloomington – September 5 – 6 Bloomington – October 16 – 17

Pittsburgh – September 6 – 7

MISSOURI

GEORGIA

Rolla – October 17 – 18 St. Charles – September 12 – 13 St. Louis – September 14 – 15 St. Louis – October 19 – 20

Charleston – November 13 – 14 Greenville – August 1 – 2

ALASKA

Anchorage – October 12 – 13 ARIZONA

Flagstaff – September 26 – 27 Phoenix – September 21 – 22 Tucson – September 19 – 20 Little Rock – September 12 – 13

Atlanta – November 6 – 7 Gainesville – November 16 – 17 Savannah – November 15 – 16

CALIFORNIA

IDAHO

ARKANSAS

Anaheim – November 6 – 7 Bakersfield – September 28 – 29 Concord – September 18 – 19 Oakland – August 22 – 23 Ontario – October 31 – November 1 Palm Springs – August 30 – 31 Pasadena – November 2 – 3 Sacramento – August 24 – 25 Sacramento – September 20 – 21 San Jose – August 28 – 29 Sunnyvale – September 26 – 27 Torrance – November 20 – 21 COLORADO

Denver – September 7 – 8 Denver – October 12 – 13 CONNECTICUT

Hartford – October 18 – 19 DELAWARE

Dover – October 16 – 17

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If you want to improve the key skills needed to boost performance, productivity and your bottom line, you’ve come to the right place. In just two days, you’ll gain skills that will give you a tremendous edge in your job now and throughout your professional future. If you’re new to supervising people, this upbeat workshop will break you in fast. If you’re experienced, it will help you polish your skills to get even better.

Pocatello – September 14 – 15 ILLINOIS

Chicago – November 14 – 15 Oak Brook – November 8 – 9 Rockford – November 16 – 17 INDIANA

Merrillville – November 6 – 7 South Bend – September 21 – 22 LOUISIANA

Baton Rouge – September 14 – 15 MARYLAND

Annapolis – November 28 – 29 Baltimore – November 16 – 17 College Park – November 14 – 15

NEVADA

Las Vegas – October 23 – 24

SOUTH CAROLINA

TENNESSEE

Chattanooga – October 26 – 27 Knoxville – October 10 – 11 Memphis – November 27 – 28 TEXAS

NEW JERSEY

Atlantic City – August 2 – 3 NEW YORK

Hauppauge – August 7 – 8 New York – August 9 – 10 New York – September 11 – 12 Poughkeepsie – November 16 – 17 Rochester – August 30 – 31 OHIO

Akron – November 16 – 17 Cincinnati – October 31 – November 1 Columbus – November 2 – 3 Dayton – October 26 – 27 Toledo – October 24 – 25

Arlington – November 20 – 21 Austin – October 24 – 25 Dallas – November 1 – 2 Nacogdoches – October 4 – 5 San Antonio – October 26 – 27 UTAH

Salt Lake City – September 12 – 13 VIRGINIA

Fredericksburg – October 30 – 31 Lynchburg – November 1 – 2 WEST VIRGINIA

Wheeling – November 14 – 15

MASSACHUSETTS

Framingham – August 28 – 29 Pittsfield – October 16 – 17

THESE DATES ARE FOUND EXCLUSIVELY AT SKILLPATH.COM

To enroll, call toll-free 1-800-873-7545 or see page 25.

Excelling as a Manager or Supervisor 00

ONE-DAY WORKSHOP

$99 per person

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Being a good manager or supervisor depends on your ability to get things done through others. This intensive day of training offers solutions to help you fully achieve your potential as a true leader who commands the respect, commitment and credibility that moves people to action. Attend this one-day workshop and begin building a foundation for a career full of managerial achievements! Bring this training to your office! See page 28 for on-site details.



ALABAMA

MAINE

OKLAHOMA

VIRGINIA

Dothan – October 2 Huntsville – August 11

Bangor – October 20

ARIZONA

Annapolis – August 8 Baltimore – August 10 Baltimore – September 5 College Park – August 9 Frederick – August 15 Salisbury – August 7

Ardmore – September 20 Enid – September 18 Lawton – September 21 Oklahoma City – September 19

Harrisonburg – August 17 Reston – August 16 Richmond – September 6 Roanoke – August 18

OREGON

WASHINGTON

Bend – November 13 Salem – November 14

Everett – November 16 Seattle – November 17 Tacoma – November 15

MARYLAND

Lake Havasu City – November 8 Phoenix – November 9 CALIFORNIA

Fresno – September 22 Sacramento – November 17 San Diego – November 8 San Luis Obispo – October 30

MASSACHUSETTS

Worcester – August 24

COLORADO

MICHIGAN

Grand Junction – August 11 Greeley – August 25

Grand Rapids – November 13

CONNECTICUT

Waterbury – August 23

Kansas City – September 22 Kirksville – August 1

FLORIDA

MONTANA

Ft. Lauderdale – August 8 Ft. Lauderdale – September 7 Sarasota – October 23 Tampa – August 7

Billings – August 4

MISSOURI

NEW JERSEY

Cherry Hill – November 16 Edison – September 14 Freehold – September 15 Morristown – September 13 Princeton – November 15

GEORGIA

Albany – October 3 Atlanta – August 10 Atlanta – September 20 Augusta – October 13 Macon – August 9

NEW MEXICO

Albuquerque – September 26 NEW YORK

ILLINOIS

Chicago – September 27 Chicago – October 26 Naperville – September 26 Oak Brook – September 25 Oakbrook Terrace – October 27 INDIANA

Merrillville – September 28 IOWA

Burlington – August 4 Cedar Rapids – August 3 Des Moines – August 2 KANSAS

Overland Park – October 16 KENTUCKY

Ashland – November 30 Elizabethtown – October 30

Buffalo – September 28 Elmira – September 27 Kingston – October 30 Melville – November 13 New York – November 14 Watertown – September 29

PENNSYLVANIA

Allentown – November 17 Bloomsburg – September 8 Du Bois – November 27 King of Prussia – November 9 York – August 14

WISCONSIN

SOUTH CAROLINA

WYOMING

Charleston – September 18 Columbia – September 19

Casper – August 3

Appleton – November 20 Eau Claire – November 9 Milwaukee – November 21 Racine – November 30

SOUTH DAKOTA

Aberdeen – October 18 Sioux Falls – October 19 TEXAS

Austin – August 14 College Station – August 10 Dallas – September 7 Dallas – October 6 El Paso – September 25 Ft. Worth – September 8 Midland – August 11 VIRGIN ISLANDS

St. Thomas – September 18

NORTH CAROLINA

Asheville – October 12 Charlotte – September 7 Charlotte – October 16 Raleigh – November 3 OHIO

Lima – August 28 Youngstown – November 28 Zanesville – November 29

QUICK TIP: Be sure to offer your support—employees generally feel terrible when they make a mistake. Provide your insight and suggest ways to help them with the issue in the future.



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Excelling as a Highly Effective Team Leader 00

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CALIFORNIA

LOUISIANA

NEW YORK

TENNESSEE

Anaheim – November 8 – 9 Palm Springs – November 6 – 7 Waterbury – November 28 – 29

Baton Rouge – October 18 – 19 New Orleans – October 16 – 17

Albany – November 8 – 9

Memphis – August 23 – 24 Nashville – August 21 – 22

MARYLAND

Charlotte – August 28 – 29

TEXAS

GEORGIA

Atlanta – August 14 – 15

Annapolis – September 21 – 22 Baltimore – September 28 – 29

OHIO

Denton – September 13 – 14 El Paso – August 10 – 11

IDAHO

MASSACHUSETTS

Pocatello – August 30 – 31 Twin Falls – August 28 – 29

Springfield – October 10 – 11 Taunton – September 18 – 19 Worcester – October 12 – 13

ILLINOIS

Bloomington – November 13 – 14 Oak Brook – August 8 – 9 Oakbrook Terrace – September 21 – 22

MISSOURI

INDIANA

Grand Island – October 10 – 11 Omaha – October 12 – 13

Indianapolis – November 29 – 30 Lafayette – September 25 – 26

Kansas City – September 28 – 29 NEBRASKA

The Managers and Supervisors Conference ONE-DAY CONFERENCE

$149 per person

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NORTH CAROLINA

Cincinnati – September 13 – 14 OKLAHOMA

Tulsa – November 14 – 15 OREGON

Eugene – August 10 – 11 Medford – August 8 – 9

VIRGINIA

Winchester – September 26 – 27 WISCONSIN

Green Bay – August 14 – 15 Madison – August 16 – 17 Milwaukee – September 19 – 20

PENNSYLVANIA

Pittsburgh – November 27 – 28 York – November 6 – 7


We designed this conference for those who put their heart and soul into their job and want to perform at their very best. We’ve developed two focused tracks that allow you to choose the skills that are critical to becoming a successful manager in your unique situation. Gain dozens of fresh techniques and time-tested approaches for sharpening your skills, reframing your attitude and performing at the top of your game. Don’t miss it! Bring this training to your office! See page 28 for on-site details.



CALIFORNIA

MICHIGAN

OHIO

UTAH

Anaheim – October 11 Fresno – October 13 Long Beach – October 12

Lansing – September 25

Steubenville – September 29 Toledo – September 26 Zanesville – September 27

Salt Lake City – November 3

FLORIDA

Ft. Myers – August 24 Orlando – August 25 KANSAS

Hays – November 14 Overland Park – November 16 Salina – November 15 Wichita – November 13

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TWO-DAY WORKSHOP

$299 per person

00

With this training, you’ll develop the skills and learn the practical techniques for achieving your true potential as a team leader who earns your team’s trust, respect and enthusiastic effort. Attend this powerful two-day workshop and get the solutions that other successful managers, supervisors and team leaders across the country are using to lead workers to peak levels of performance.

MINNESOTA

Bloomington – October 2 St. Cloud – October 3 NORTH CAROLINA

Asheville – August 9 Kinston – August 3 Winston-Salem – August 10

PENNSYLVANIA

Pittsburgh – September 28 SOUTH CAROLINA

VIRGINIA

Lynchburg – August 4 WEST VIRGINIA

Charleston – August 11 Morgantown – November 20

Columbia – August 8 TEXAS

Denton – November 17



Coaching and Teambuilding Skills for Managers and Supervisors 00


ONE-DAY WORKSHOP

$199 per person

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CALIFORNIA

INDIANA

NEVADA

OHIO

TEXAS

Concord – October 26 Fresno – October 24 Oakland – September 26 Sacramento – October 27 San Bernardino – September 28 San Francisco – September 27 San Jose – September 25 Sunnyvale – October 25

Muncie – November 17

Reno – November 20

Columbus – August 17

MAINE

NEW HAMPSHIRE

OREGON

South Portland – August 31

Manchester – August 29 Portsmouth – August 30

Medford – September 14 Portland – September 13

Dallas – August 15 McAllen – August 14 Tyler – August 16

NEW YORK

PENNSYLVANIA

King of Prussia – November 16

FLORIDA

MICHIGAN

Binghamton – August 15 Ithaca – August 14 New York – August 16 New York – September 20

Miami – November 13

MARYLAND

Annapolis – November 14 Baltimore – November 13 Waldorf – November 15

IDAHO

Farmington Hills – September 15 Troy – October 27

Boise – September 12

MINNESOTA

ILLINOIS

Bloomington – November 7 Mankato – November 6 St. Cloud – November 8

Oak Brook – November 15

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Nashville – November 30

VERMONT

Burlington – August 28 WEST VIRGINIA

Charleston – September 12 WISCONSIN

Milwaukee – November 16

Charlotte – November 8 Hickory – November 7


Created by women who are experts in their fields, this two-day workshop is a rare opportunity to acquire leadership skills and learn to use them to gain the respect of those you supervise. It’s filled with insights into the often-overlooked talents female leaders can bring to the table and cutting-edge tactics successful top-level managers are using right now to make things happen. Bring this training to your office! See page 28 for on-site details.

TWO-DAY WORKSHOP

$299 per person

TENNESSEE

NORTH CAROLINA

Leadership and Management Skills for Women 00

If you supervise others, if you’re responsible for getting results from the efforts of a group of people, then you’re in charge of a team—and the team’s success depends on your ability to inspire … support … train … give feedback … reward. And this course will supply tools to enhance your skills in all those vital areas—motivation, coaching, communication, recognition— and more. Take the first step toward greater leadership effectiveness by enrolling in this one-day program now.



CALIFORNIA

FLORIDA

NEW MEXICO

PENNSYLVANIA

WASHINGTON

Concord – October 19 – 20 Oakland – September 20 – 21 San Jose – September 18 – 19

Jacksonville – Nov. 27 – 28

Albuquerque – Nov. 28 – 29

Harrisburg – August 7 – 8

GEORGIA

NEW YORK

TEXAS

Everett – August 28 – 29 Seattle – August 30 – 31

Atlanta – October 19 – 20 Atlanta – November 29 – 30

Rochester – November 13 – 14

Houston – September 12 – 13 Houston – October 12 – 13

MINNESOTA

Raleigh – October 25 – 26

COLORADO

Colorado Springs – Nov. 6 – 7 Denver – November 16 – 17 Ft. Collins – November 14 – 15 Golden – November 8 – 9

Bloomington – October 26 – 27 NEW HAMPSHIRE

Manchester – Sept. 25 – 26

NORTH CAROLINA

WYOMING

Casper – October 10 – 11

NORTH DAKOTA

Fargo – October 24 – 25



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Dealing Effectively With Unacceptable Employee Behavior 00

By allowing poor performers to continue their negative behavior patterns, you put the productivity and effectiveness of the entire organization at risk. This workshop guides you through every stage of the discipline process, from recognizing the problem and assessing its severity, to intervention strategies and formal termination procedures. You’ll return to your workplace with proven strategies for identifying nonperformers and turning their behavior around. Bring this training to your office! See page 28 for on-site details.

ONE-DAY WORKSHOP

$149 per person

|



CALIFORNIA

ILLINOIS

MISSOURI

TEXAS

Ontario – October 10 Pasadena – October 11 Sacramento – August 28 Sacramento – September 25 Torrance – October 12

Mt. Vernon – September 22 Oak Brook – September 20 Oakbrook Terrace – October 20 Springfield – September 21

St. Joseph – November 9

Houston – August 18

NEVADA

WISCONSIN

Elko – August 29

Green Bay – August 17

COLORADO

Des Moines – November 8 Mason City – November 7 Sioux City – November 6

Denver – November 13 Golden – November 14

IOWA

OHIO

Columbus – November 21 PENNSYLVANIA

Erie – November 20

MINNESOTA

Bloomington – August 16 Bloomington – September 19

NEW!

Managing and Motivating Today’s Remote Employees 00

Today’s workforce is rapidly moving toward working remotely, so companies like yours must revise the way they approach strategic outcomes such as worker engagement, communication, collaboration, recognition, culture and productivity. If you don’t have the right training, you and your department can fall behind FAST! Attend this course and learn how to better coach, manage and support team members from a distance. Learn to identify red flags of potential problems with employees that you don’t see face-to-face every day. Bring this training to your office! See page 28 for on-site details.

ONE-DAY WORKSHOP

$199 per person

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ARIZONA

COLORADO

MINNESOTA

Phoenix – October 26

Denver – October 25

Bloomington – October 24

CALIFORNIA

GEORGIA

NEW YORK

Anaheim – October 27 Irvine – September 28 Long Beach – September 27 Ontario – September 29 Pasadena – September 26

Atlanta – November 15

New York – November 16

ILLINOIS

NORTH CAROLINA


Raleigh – October 23

INDIANA

WASHINGTON

Indianapolis – November 13

Seattle – September 25

QUICK TIP: Keep photos of your remote employees near your computer or phone, so they don’t become faceless.



The Conference on Leadership Development and Teambuilding 00

ONE-DAY CONFERENCE

$149 per person

|


Top business leaders become successful by making the most of their innate talents, learning new skills and developing their leadership abilities. And so can you. Full of real-life examples, practical methods and proven techniques, this groundbreaking “you-pick-the-agenda” conference will teach you how to create and inspire powerful teams that become much more than the sum of the individuals involved. Bring this training to your office! See page 28 for on-site details. Attend this seminar FREE with STAR12! See page 25 for details.

ARKANSAS

IOWA

NEBRASKA

TEXAS

Fayetteville – August 28 Little Rock – August 29

Burlington – September 8 Cedar Rapids – September 7

Lincoln – September 6 Norfolk – September 5

COLORADO

KANSAS

NEW YORK

Abilene – November 30 Houston – November 29 San Antonio – August 9

Denver – November 28

Hays – August 8 Salina – August 7

Albany – August 28 Buffalo – August 30 Syracuse – August 29

UTAH

Louisville – September 7

NORTH CAROLINA

MAINE

Rocky Mount – October 5 Winston-Salem – October 6

Charlottesville – August 21 Virginia Beach – October 4

DELAWARE

Wilmington – August 25 FLORIDA

Daytona Beach – October 2 Ft. Lauderdale – August 21 Jacksonville – October 3 GEORGIA

Atlanta – November 28 Macon – November 27 Savannah – August 30 INDIANA

Columbus – November 2 Evansville – November 3

KENTUCKY

Augusta – September 29 MARYLAND

College Park – August 22 Frederick – August 23 MICHIGAN

Grand Rapids – November 1 Lansing – October 31 Traverse City – October 30 MISSOURI

Columbia – October 26 Springfield – October 27

MORE LEADERSHIP SKILLS RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming leadership Webinars: We recommend The Keys to Delegating Effectively, Success Strategies for the Introverted Leader, Setting Clear Goals & Performance Expectations for Employees, How to Give Effective Performance Feedback to Employees and Keys to Improving Employee Accountability, five of our upcoming one-hour Webinars. Convenient, affordable and full of bottom-line information— you can’t afford to miss them. See pages 26 – 27 for a schedule and more information.

Salt Lake City – September 11 VIRGINIA

WISCONSIN

OKLAHOMA

Appleton – October 17 Wausau – October 16

Oklahoma City – September 15 PENNSYLVANIA

Harrisburg – August 24 Lancaster – September 5 TENNESSEE

Memphis – November 29 Nashville – September 6


You may also be interested in … 50 Ways to Become a More Effective Leader Stay current and energized by transforming yourself into an outstanding leader through five powerful lessons on managing people and developing your leadership skills. DVD ROM

Item No. 20-9501-60005; five DVDs and companion job aid SPECIAL CATALOG PRICE: $99.95

Leadership Best Practices Survey the traits and best practices of legendary leadership thought leaders with this 60-minute DVD, and create a road map to success in your own leadership role, career and organization. DVD ROM

Item No. 10-9117-60005; one DVD and Program Guide SPECIAL CATALOG PRICE: $99.95


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CAREER SKILLS Your future career success depends on what you do today! It’s time to not only identify where you want your career to go, but to develop a solid plan to get there. Whether you want to climb up the corporate ladder, shift sideways to a different area or even tackle new challenges in a position tailored to your skills, SkillPath’s training seminars will get you on your way.

Achieving your potential is too important to be left to chance. Attend this engaging one-day seminar and you’ll be equipped with the practical, proven interpersonal communication skills and techniques that can make a positive difference for you. Best of all, we’ll discuss real-world issues and real-life solutions that you’ll be able to put to use right away. Enroll now!

How to Become a Better Communicator 00


ONE-DAY WORKSHOP

$149 per person

|



ALABAMA

FLORIDA

MINNESOTA

OHIO

UTAH

Montgomery – August 10

Daytona Beach – September 20 Jacksonville – October 30 Lakeland – September 22 Orlando – September 21

Duluth – September 25

Columbus – August 8 Columbus – September 13 Toledo – September 12

Ogden – August 22 Salt Lake City – August 23

OKLAHOMA

Oklahoma City – November 3

Norfolk – November 13 Richmond – November 14

OREGON

WASHINGTON

Portland – August 21 Portland – September 22 Salem – September 21

Everett – September 19 Seattle – September 20 Seattle – October 16

ARIZONA

Tempe – November 17 ARKANSAS

Jonesboro – September 27 Little Rock – September 11 CALIFORNIA

Anaheim – August 10 Fresno – September 27 Irvine – September 19 Long Beach – August 11 Modesto – September 28 Ontario – August 9 Pasadena – August 8 Sacramento – November 15 San Diego – August 14 San Diego – September 18 San Jose – November 17 Santa Rosa – November 16 Torrance – September 20 Ventura – August 7 COLORADO

Denver – October 6 Denver – November 7 Golden – October 5 Grand Junction – November 6 Greeley – October 4

GEORGIA

Albany – November 16 Athens – October 10 Atlanta – October 11 Atlanta – November 17 INDIANA

Ft. Wayne – September 7 Indianapolis – November 9 KANSAS

MISSISSIPPI

Tupelo – August 9 MISSOURI

Kansas City – October 12 St. Charles – October 11 St. Louis – October 10 St. Louis – November 9 MONTANA

Billings – August 24 Helena – August 25 NEVADA

PENNSYLVANIA

Erie – August 9 Harrisburg – October 11

Las Vegas – November 27 Reno – September 29

SOUTH CAROLINA

NEW JERSEY

TENNESSEE

Memphis – September 28 Nashville – August 8

New Orleans – November 7

Edison – August 15 Freehold – August 14 Morristown – August 16

MARYLAND

NEW YORK

Annapolis – September 7 Frederick – September 6 Waldorf – September 5

Albany – October 23 Buffalo – August 10 Elmira – November 20 New York – September 8 New York – October 10 Rochester – November 21

Arlington – October 31 Dallas – November 1 Denton – November 2 Waco – October 30

Overland Park – November 8 KENTUCKY

Paducah – August 7 LOUISIANA

MICHIGAN

Farmington Hills – September 11 Kalamazoo – October 19 Lansing – October 18 Troy – August 7

VIRGINIA

Columbia – November 15

TEXAS

NORTH CAROLINA

Charlotte – August 14 Charlotte – September 12


10


Communicating With Tact, Diplomacy and Professionalism 00

We’ve collected the most crucial, practical information on handling people, problems and situations and condensed it into two nonstop, idea-crammed days. This powerful workshop combines all facets of on-the-job interpersonal communication—from speaking to writing to listening to presenting—and shows you step-by-step how to master them. Don’t miss this opportunity to take your communication skills— and your career—to the next level. Bring this training to your office! See page 28 for on-site details.

TWO-DAY WORKSHOP

$299 per person

|



ARIZONA

MARYLAND

OHIO

WASHINGTON

Phoenix – August 9 – 10 Tempe – September 7 – 8 Tucson – September 5 – 6

Baltimore – November 8 – 9 College Park – November 27 – 28 Frederick – November 6 – 7 Waldorf – November 29 – 30

Cincinnati – October 2 – 3 Cleveland – September 5 – 6 Columbus – November 6 – 7 Dayton – October 10 – 11 Toledo – October 12 – 13

Everett – November 6 – 7 Kennewick – November 27 – 28 Seattle – November 8 – 9 Tacoma – November 13 – 14

OREGON

Green Bay – September 7 – 8

CALIFORNIA

Anaheim – November 13 – 14 Bakersfield – September 25 – 26 Concord – September 13 – 14 Irvine – August 15 – 16 Long Beach – November 20 – 21 Oakland – August 16 – 17 Ontario – November 15 – 16 Palo Alto – September 11 – 12 Pasadena – November 8 – 9 Redding – September 5 – 6 San Diego – October 4 – 5 San Diego – November 2 – 3 San Francisco – August 30 – 31 San Jose – August 14 – 15 San Luis Obispo – October 2 – 3 Santa Monica – Oct. 31 – Nov. 1 Santa Rosa – August 28 – 29 Ventura – November 6 – 7 COLORADO

Colorado Springs – August 30 – 31 DELAWARE

Wilmington – October 5 – 6 DISTRICT OF COLUMBIA

MASSACHUSETTS

Andover – September 20 – 21 Boston – September 27 – 28 Braintree – September 25 – 26 Framingham – November 20 – 21 Springfield – August 3 – 4 Taunton – August 1 – 2 MICHIGAN

Farmington Hills – October 16 – 17 Flint – September 18 – 19 Troy – September 20 – 21

Lincoln – November 6 – 7 Omaha – November 8 – 9 NEVADA

Las Vegas – August 7 – 8 Reno – August 17 – 18 NEW HAMPSHIRE

NEW JERSEY

INDIANA MAINE

South Portland – September 18 – 19

Providence – August 21 – 22 SOUTH CAROLINA

Chattanooga – September 14 – 15 Nashville – November 20 – 21 TEXAS

Abilene – August 17 – 18 Dallas – September 7 – 8 Dallas – October 16 – 17 Ft. Worth – September 5 – 6 Houston – August 15 – 16 Houston – November 8 – 9 VIRGINIA

Arlington – October 30 – 31 Fredericksburg – October 3 – 4

Cherry Hill – August 9 – 10 Edison – November 29 – 30 Morristown – November 27 – 28 Princeton – August 7 – 8 Saddle Brook – November 1 – 2 NEW YORK

Binghamton – October 30 – 31 NORTH CAROLINA

Indianapolis – August 2 – 3

RHODE ISLAND

TENNESSEE

FLORIDA

Oak Brook – November 20 – 21

Allentown – November 14 – 15 Bloomsburg – November 16 – 17

Columbia – August 21 – 22

Manchester – November 8 – 9 Portsmouth – November 6 – 7

ILLINOIS

PENNSYLVANIA

Gulfport – August 21 – 22 Jackson – October 25 – 26

Washington, DC – November 1 – 2 Ft. Lauderdale – November 2 – 3 Orlando – November 6 – 7 Pensacola – November 8 – 9 Tampa – October 31 – November 1 West Palm Beach – August 10 – 11

Eugene – October 31 – November 1 Portland – November 2 – 3

MISSISSIPPI

NEBRASKA

WISCONSIN

Charlotte – November 6 – 7 Raleigh – November 8 – 9 Winston-Salem – November 13 – 14

Saint Georges, DE participant Jeffrey Ruiz said: “Gave me excellent tools! Definitely a ‘must have’ for anyone who works with others.”

NORTH DAKOTA

Fargo – September 26 – 27



11

The Administrative Assistants Conference 00

ONE-DAY CONFERENCE

$199 per person

|




ARIZONA

INDIANA

NORTH CAROLINA

TEXAS

Flagstaff – August 22 Lake Havasu City – August 21 Phoenix – November 7 Tucson – November 8

Indianapolis – October 25 Kokomo – October 24 Lafayette – October 23

ARKANSAS

Topeka – October 12

Asheville – November 16 Charlotte – August 30 Fayetteville – August 16 Greensboro – October 3 Wilmington – August 14

Abilene – September 20 Amarillo – September 22 Dallas – November 28 El Paso – November 30 Ft. Worth – November 29 Houston – September 19 Lubbock – September 21 McAllen – September 18 Tyler – November 27

KANSAS

Fayetteville – October 10

KENTUCKY

CALIFORNIA

Owensboro – October 16

Concord – November 13 Long Beach – October 27 Palm Springs – November 9 Pasadena – October 25 Sacramento – November 16 San Bernardino – October 26 San Diego – August 25 San Francisco – November 14 San Jose – November 15 San Luis Obispo – November 30 Santa Rosa – November 17 COLORADO

Ft. Collins – October 17 Grand Junction – October 19

Melbourne – September 26 Orlando – September 27 Pensacola – September 8 GEORGIA

Augusta – August 29 Macon – August 28 Savannah – September 12

MAINE

Bangor – November 6 Lewiston – November 8 Portland – November 9 Waterville – November 7 MARYLAND

College Park – October 13 Cumberland – October 5

MICHIGAN

DISTRICT OF COLUMBIA FLORIDA

Baton Rouge – August 1 Shreveport – August 2

Taunton – November 15

New London – November 14 Washington, DC – October 12

LOUISIANA

MASSACHUSETTS

CONNECTICUT

Dearborn – September 8 Lansing – November 7

Tulsa – October 11 PENNSYLVANIA

Harrisburg – November 30 King of Prussia – November 28 Reading – November 29 West Chester – November 27 SOUTH CAROLINA

Charleston – September 13 Greenville – November 15 Myrtle Beach – August 15

UTAH

Ogden – November 21 Provo – November 20 VIRGINIA

Norfolk – August 17 Richmond – August 18 Staunton – October 4 WISCONSIN

La Crosse – November 15

SOUTH DAKOTA

Rapid City – September 20 Sioux Falls – September 19 TENNESSEE

Johnson City – November 17

Billings – August 10 NEBRASKA

NEW MEXICO

Bloomington – September 7 Oakbrook Terrace – Sept. 6 Urbana – September 8

OKLAHOMA

MONTANA

IDAHO ILLINOIS

Cincinnati – September 6 Dayton – September 7

Duluth – August 1 Mankato – November 14 St. Cloud – November 13

Honolulu – November 28 Idaho Falls – October 30

OHIO

MINNESOTA

Grand Island – October 13 Lincoln – August 7 Omaha – August 8 Scottsbluff – October 16

HAWAII

12

Assistants have never been more challenged than they are today. And that’s where this valuable conference comes in. By choosing your unique training from our 10 session choices, you’ll have the exciting opportunity to learn new, practical skills that will enable you to manage your job and your career with new professionalism, new authority and new success. You’ll return to your office re-energized, refreshed and ready to tackle the world … we guarantee it!

Farmington – August 28 NEW YORK

Albany – August 25 Buffalo – September 5 Rochester – August 24 Utica – August 23 Watertown – August 22

Hays, MT participant Amanda Schneck said: “This conference was wonderful. It taught me a lot and refreshed me on other information I had forgotten. Thank you for the experience!”



The Indispensable Assistant 00

ONE-DAY WORKSHOP

$99 per person

|




ALABAMA

IDAHO

MINNESOTA

OKLAHOMA

VIRGINIA

Birmingham – September 22

Boise – October 27

Bloomington – August 21

Oklahoma City – November 13

ALASKA

ILLINOIS

MISSOURI

OREGON

Fairfax – August 30 Winchester – August 29

Anchorage – August 25

Oak Brook – August 22

Kansas City – August 18

DISTRICT OF COLUMBIA

KANSAS

NEW JERSEY

Portland – August 22 Salem – August 23

Washington, DC – August 31 Washington, DC – September 21

Overland Park – September 26

Princeton – September 22

LOUISIANA

NEW MEXICO

FLORIDA

New Orleans – October 13

Albuquerque – October 26

MARYLAND

NEW YORK

Frederick – September 20

Albany – November 30

MICHIGAN

NORTH CAROLINA

Farmington Hills – October 20 Flint – November 29 Jackson – October 19 Troy – November 27

Raleigh – October 10

Ft. Myers – September 18 Tallahassee – September 19 Tampa – October 11 GEORGIA

Albany – September 20 Columbus – September 21 HAWAII

Honolulu – August 31

Conflict Management Skills for Women 00

Outstanding assistants possess a combination of positive attributes. They’re organized … motivated … and adept at handling the pressure of multiple tasks, deadlines and bosses. These are just the kinds of skills we’ll teach you in this exciting workshop. In just one day, you’ll gain practical, proven skills that will make you more productive, more valuable and more effective than ever before. Just as important, your improved skills will open the door to more responsibility, more respect and greater job satisfaction.

|

Seattle – August 24 Spokane – August 21

Austin – October 12 Lubbock – November 15 San Antonio – November 14

WISCONSIN

VIRGIN ISLANDS

WYOMING

St. Thomas – November 29

Cheyenne – November 13

Appleton – November 30 Madison – September 14

OHIO


Cleveland – October 18 Columbus – October 17

The truth is that most of us have learned from experience that workplace conflicts too often lead to unproductive consequences. But it doesn’t have to be that way. We’ll teach you proven strategies that work in a variety of conflict situations—from minor disagreements to potentially explosive confrontations. Learn to keep your cool, stand your ground and positively resolve conflict. Bring this training to your office! See page 28 for on-site details.

ONE-DAY WORKSHOP

$99 per person

TEXAS

WASHINGTON



ARIZONA

GEORGIA

INDIANA

NEVADA

OHIO

Lake Havasu City – October 2 Phoenix – October 3 Tucson – October 4

Athens – November 21 Atlanta – November 20

Bloomington – August 30 Indianapolis – August 29 Merrillville – November 3

Henderson – November 1

Toledo – August 28

NEW HAMPSHIRE

TENNESSEE

CALIFORNIA

Nashville – September 28

Honolulu – October 16

Manchester – October 24 Portsmouth – October 23 NORTH CAROLINA

Houston – November 3

Greensboro – August 7 Raleigh – August 8

WISCONSIN

Anaheim – October 6 Fresno – October 30 Irvine – October 31 Pasadena – October 5 COLORADO

Denver – September 14 Denver – October 10 Greeley – September 15

HAWAII ILLINOIS

Bloomington – October 31 Oak Brook – November 2 Rockford – November 1 Urbana – October 30

KENTUCKY

Louisville – August 31 LOUISIANA

New Orleans – September 29 MICHIGAN

Grand Rapids – October 13 MINNESOTA

Duluth – October 11

TEXAS

Green Bay – October 12



13

The Conference for Women 00

ONE-DAY CONFERENCE

$149 per person

|


This inspiring event is filled with practical advice, life lessons and teaching points that’ll be invaluable as you press toward the reality of achieving your dreams. You’ll uncover the keys to writing and speaking with confidence and authority, cultivating your untapped potential to lead, standing your ground and positively resolving conflict. Attend our “mix-and-match” 10-session conference and find out for yourself how participating in this high-caliber event will be one of the greatest career moves of your life. Bring this training to your office! See page 28 for on-site details. Attend this seminar FREE with STAR12! See page 25 for details.

ALABAMA

IDAHO

MISSOURI

OREGON

Birmingham – October 2 Mobile – September 7 Montgomery – November 27

Boise – October 4

St. Charles – November 17 St. Louis – November 16

Salem – August 17 Springfield – August 18

MONTANA

PENNSYLVANIA

Helena – October 6 Missoula – October 5

King of Prussia – August 3 Reading – August 2 Scranton – August 8 State College – August 11 Williamsport – August 10 York – August 1

ILLINOIS

Carbondale – August 11 Kankakee – August 7 Mendota – August 28 Oakbrook Terrace – August 29 Peoria – November 15

ALASKA

Anchorage – August 15 Fairbanks – August 14 ARIZONA

INDIANA

Flagstaff – November 6 Phoenix – September 15

Evansville – August 10 Lafayette – August 9 Muncie – August 8

ARKANSAS

Fayetteville – September 12

IOWA

CALIFORNIA

Burlington – October 2 Davenport – October 3 Des Moines – October 4

Bakersfield – November 3 Modesto – November 1 Monterey – November 2 Sacramento – October 31 San Francisco – October 3 San Jose – October 2 Ventura – October 24

KANSAS

Overland Park – October 5 Salina – October 6 KENTUCKY

COLORADO

Louisville – November 29

Alamosa – October 20 Colorado Springs – August 3 Denver – August 2 Golden – August 1 Pueblo – August 4

LOUISIANA

Baton Rouge – September 5 Lake Charles – August 3 MARYLAND

College Park – November 1 Frederick – November 3 Waldorf – November 2

CONNECTICUT

New London – September 8 DELAWARE

MASSACHUSETTS

Dover – October 31 FLORIDA

Ft. Myers – September 25 Jacksonville – September 11 Lakeland – November 29 Melbourne – November 30 Miami – November 6 Sarasota – November 28 West Palm Beach – November 7 GEORGIA

Athens – August 24 Atlanta – August 25 Savannah – November 3

Braintree – September 6 Danvers – September 7 Hyannis – September 5 Leominster – September 21 Taunton – August 31 Worcester – August 30 MICHIGAN

Troy – November 8 MINNESOTA

Bloomington – August 2 Rochester – November 3

Cherry Hill – August 4 Edison – August 7 Princeton – October 30 NEW MEXICO

Albuquerque – August 29 NEW YORK

Binghamton – August 9 Elmira – October 6 Glens Falls – November 21 Utica – November 20 NORTH CAROLINA

Charlotte – September 14 Greensboro – October 30 Hickory – September 15 Raleigh – October 31 Wilmington – November 1

SOUTH CAROLINA

Charleston – November 2 Greenville – September 18 SOUTH DAKOTA

Sioux Falls – November 2 TEXAS

Dallas – August 24 Ft. Worth – August 25 Houston – August 22 Lufkin – August 21 Tyler – August 23 VERMONT

Burlington – August 29

NORTH DAKOTA

VIRGINIA

Bismarck – October 31 Fargo – November 1 Grand Forks – October 30

Lynchburg – November 20 Winchester – November 21

OHIO

La Crosse – August 3 Milwaukee – October 19 Racine – October 18 Wausau – August 4

Cincinnati – November 30 Toledo – November 9

WISCONSIN

Tacoma, WA participant Kayla Stenhouse said: “The Conference for Women was beyond beneficial for me as a young woman in the professional world. I truly feel ‘unstoppable’ leaving today!”

MISSISSIPPI

Gulfport – September 6

14

NEW JERSEY



NEW!

Detox Your Workplace 00

ONE-DAY WORKSHOP

$199 per person

|

Left unchecked, toxic behavior can infect your whole team or company and cause productivity to plummet. But when you attend this exciting one-day workshop, you’ll learn how to neutralize negativity and tame others’ destructive behavior for good! This workshop is jam-packed with the practical techniques you need to stop misbehaving people from wreaking havoc in your workplace and in your personal life. Bring this training to your office! See page 28 for on-site details.



COLORADO

MARYLAND

TEXAS

Denver – September 15 Denver – October 26 Golden – September 14

Annapolis – November 17

Dallas – October 23 Dallas – November 21 Houston – October 24 Houston – November 20

NEW MEXICO


FLORIDA

Ft. Lauderdale – September 12 Orlando – September 13 Tampa – September 11

OKLAHOMA

Tulsa – November 27

UTAH

Salt Lake City – October 25

SOUTH CAROLINA

Columbia – November 16

GEORGIA

Atlanta – August 21


Sparking Innovation and Creativity 00

ONE-DAY WORKSHOP

$199 per person

QUICK TIP: Stay focused by asking yourself: Do I want to win the argument or win the relationship? What does the person want and why? What can I do to help the situation or solve the problem?

|


With this idea-sparking seminar, you’ll learn to overcome negative beliefs and thinking habits that stifle creativity and replace “old” thinking with new and powerful ways to unleash your creative potential. When you do, you’ll see how your new skills lead to innovations that lower costs, streamline procedures, increase productivity and power up job satisfaction. Enroll today and be on your way to a more productive, more innovative workplace. Bring this training to your office! See page 28 for on-site details. Attend this seminar FREE with STAR12! See page 25 for details.

ARKANSAS

MARYLAND

NORTH CAROLINA

TEXAS

Little Rock – October 3

Baltimore – November 14 Frederick – November 16

Greensboro – September 12

Irvine – August 9 Ontario – August 10 Sacramento – August 7 San Jose – August 8

MASSACHUSETTS

King of Prussia – November 17

Austin – October 5 Dallas – October 4 Houston – October 6

Danvers – November 3 Worcester – November 2

RHODE ISLAND

COLORADO

Bloomington – November 13

CALIFORNIA

MINNESOTA

Denver – August 11

NEW JERSEY

FLORIDA

Ft. Lauderdale – September 15 Jacksonville – September 14

Edison – August 30 Princeton – August 29 Saddle Brook – August 31

PENNSYLVANIA

Providence – November 1

VIRGINIA

Richmond – November 15

SOUTH CAROLINA

Greenville – September 13



15

NEW!

How to Handle Emotionally Charged Situations in the Workplace 00

ONE-DAY WORKSHOP

$199 per person

|


ARIZONA

PENNSYLVANIA

Phoenix – September 19

King of Prussia – October 24

CALIFORNIA

UTAH

Concord – September 21 Sacramento – September 22 San Jose – September 20

Salt Lake City – September 18

GEORGIA

Atlanta – August 29 INDIANA

Have you ever had to deliver bad news that you knew would set the person off or been unexpectedly confronted by an angry co-worker during a meeting in front of your boss? The truth is, difficult and emotional situations pop up daily in the workplace, and you have to navigate them with diplomacy and tact. When your reputation hangs on saying the right thing every time, don’t take a chance that your words or actions will make things worse. This unique seminar gives you the key self-awareness and communication skills you need to be able to control your emotions and respond professionally during even the most chaotic incidents. Bring this training to your office! See page 28 for on-site details. Attend this seminar FREE with STAR12! See page 25 for details.

VIRGINIA

Richmond – August 28 WISCONSIN

Milwaukee – August 30

Indianapolis – October 27

Managing Your Emotions at Work We’ve all had times where we felt a bit overwhelmed with emotions. Whether it’s when a project you’ve worked hard on gets canceled, or you’re let down by a co-worker, it’s easy to get angry, disappointed, frustrated or sad. Here are some tips for keeping your emotions under control:

MICHIGAN

Farmington Hills – October 25 MINNESOTA

Bloomington – August 31 NEW JERSEY

1. Stop and evaluate the situation. Although this is difficult, there are usually legit reasons something happened. Find out what they are before you react.

Princeton – October 23 OHIO

Columbus – October 26

2. Find something positive about the situation. Don’t get mad; just move on! 3. Try deep breathing exercises. Don’t laugh … this almost always works. 4. Focus on solutions to the problem. Managers love people who come to them with solutions instead of more problems. Brainstorm how to get out of your sticky situation. 5. Write down your thoughts. Take a notepad and pen with you to lunch and write out your frustrations. Then try to work on #4 above!


16

For more tips like these, try our newest seminar, How to Handle Emotionally Charged Situations in the Workplace, and get even more proven strategies to keep calm and under control in any work situation. More cities and dates will be added soon, so call us for more information, or check us out online.


If you’re a person with no time to waste, this one-day workshop was designed for you. We’ll teach you the tips, techniques and strategies for getting more accomplished faster—and with better results than ever before. From learning how to keep multimillion-dollar projects on track to seeing how to build a deadline “safety net” to make sure no critical deadlines ever slip by again, you’ll gain vital new skills to maximize your on-the-job effectiveness.

Managing Multiple Projects, Objectives and Deadlines 00


ONE-DAY WORKSHOP

$149 per person

|



ALABAMA

INDIANA

NEW HAMPSHIRE

OREGON

VIRGINIA

Birmingham – October 31 Tuscaloosa – November 1

Ft. Wayne – September 6 Indianapolis – August 8 Indianapolis – September 5 Merrillville – October 31

Concord – August 22

Portland – August 18 Portland – September 11

Norfolk – September 15 Roanoke – November 14

PENNSYLVANIA

WASHINGTON

Allentown – August 31 Erie – August 8 King of Prussia – August 29 King of Prussia – November 27 Lancaster – November 28 Pittsburgh – August 7 Pittsburgh – September 8 Wilkes-Barre – November 16

Everett – September 13 Seattle – September 14 Seattle – October 6 Tacoma – September 12

ALASKA

Anchorage – September 15

IOWA

ARIZONA

Des Moines – November 13

Phoenix – August 18 Tucson – August 17

KANSAS

Overland Park – October 11

ARKANSAS

LOUISIANA

Fayetteville – November 7 Little Rock – November 3

Hammond – August 1 New Orleans – November 6

CALIFORNIA

Irvine – August 28 Irvine – November 16 Long Beach – November 15 Oakland – November 3 Ontario – November 17 Palo Alto – November 2 Pasadena – November 14 Sacramento – November 1 San Luis Obispo – August 14 Torrance – August 29

MAINE

COLORADO

Braintree – October 25 Danvers – October 24 Worcester – October 26

Augusta – August 21 MARYLAND

Annapolis – October 10 Baltimore – August 28 Baltimore – September 22 College Park – October 11 Frederick – October 12 MASSACHUSETTS

Boulder – October 30 Denver – October 31 DISTRICT OF COLUMBIA

Washington, DC – October 13 Washington, DC – November 15 FLORIDA

Ft. Lauderdale – September 18 Ft. Lauderdale – October 16 Ft. Myers – October 17 Orlando – August 8 Orlando – September 19 GEORGIA

Athens – November 17 Atlanta – August 9 Atlanta – November 16

MICHIGAN

Ann Arbor – October 3 Farmington Hills – October 4 Grand Rapids – August 7 Grand Rapids – September 7 Kalamazoo – October 30 Troy – November 7

Arlington Heights – November 2 Bloomington – August 9 Chicago – November 3 Oak Brook – November 1 Peoria – August 10 Springfield – October 13

Cherry Hill – September 21 Freehold – September 20 Morristown – September 19 Morristown – October 18 Princeton – August 30 Saddle Brook – September 18 NEW MEXICO

Albuquerque – August 1 Clovis – August 4 NEW YORK

Albany – August 24 Buffalo – August 9 Glens Falls – August 23 Ithaca – November 30 New York – October 17 New York – November 17 NORTH CAROLINA

Charlotte – November 15 Raleigh – August 10 Raleigh – September 14 NORTH DAKOTA

Fargo – August 16 OHIO

Akron – October 2 Toledo – November 6

PUERTO RICO

San Juan – November 17

WISCONSIN

Appleton – September 28 Madison – November 9 Milwaukee – October 5 Milwaukee – November 8 Racine – October 6

RHODE ISLAND

Providence – October 27 SOUTH CAROLINA

Greenville – November 14 Myrtle Beach – November 13 TEXAS

Arlington – August 24 Austin – August 22 Dallas – August 25 Dallas – September 28 Denton – September 27 El Paso – August 2 Ft. Worth – August 23 Houston – August 21 Waco – September 29 VERMONT

Burlington – October 23

MINNESOTA

Bloomington – August 15 Bloomington – September 13 Mankato – September 14 St. Cloud – September 12 MISSOURI

ILLINOIS

NEW JERSEY

Columbia – November 16 Kansas City – September 7 St. Charles – September 6 St. Louis – September 5 St. Louis – October 12

Scranton, PA participant Shawn Carey said: “The seminar provided me with a wealth of knowledge that I can use in my job. The content was relevant and meaningful—I will definitely be using the tips I learned.”



17

Fundamentals of Successful Project Management 00

Bring this training to your office! See page 28 for on-site details. Attend this seminar FREE with STAR12! See page 25 for details.

TWO-DAY WORKSHOP

$399 per person

|


ALABAMA

ILLINOIS

NEBRASKA

SOUTH CAROLINA

Huntsville – September 27 – 28

Oak Brook – August 24 – 25 Oakbrook Terrace – September 13 – 14

Omaha – August 30 – 31

INDIANA

Saddle Brook – October 30 – 31

Charleston – October 10 – 11 Columbia – October 12 – 13 Greenville – October 25 – 26

ARIZONA

Tempe – November 2 – 3

Indianapolis – November 27 – 28

CALIFORNIA

Irvine – September 5 – 6 Ontario – September 7 – 8 Sacramento – August 9 – 10 San Diego – August 15 – 16 San Francisco – August 7 – 8 Sunnyvale – August 2 – 3

Rochester – September 27 – 28 NORTH CAROLINA

MASSACHUSETTS


Danvers – November 1 – 2

Washington, DC – October 16 – 17 Washington, DC – November 8 – 9

MICHIGAN

Daytona Beach – August 16 – 17 West Palm Beach – November 29 – 30

Ann Arbor – September 20 – 21 Farmington Hills – September 18 – 19 Lansing – September 11 – 12 Troy – October 18 – 19

GEORGIA

MINNESOTA

Atlanta – September 25 – 26 Atlanta – October 23 – 24

Bloomington – November 14 – 15

FLORIDA

MORE CAREER SKILLS RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming career skills Webinars: We recommend The Basics of Effective Project Management & Execution, Time Management Power Tips, Defeating Negativity in the Workplace, How to Read Financial Statements and How to Handle Emotions Under Pressure, five of our upcoming one-hour Webinars. Convenient, affordable and full of bottom-line information— you can’t afford to miss them. See pages 26 – 27 for a schedule and more information.

TEXAS

NEW YORK

Davenport – October 24 – 25 Des Moines – October 26 – 27 Baltimore – October 3 – 4 Baltimore – November 6 – 7 Frederick – August 1 – 2

Dover – August 3 – 4

NEW JERSEY

IOWA

MARYLAND

DELAWARE

18

Keep your projects on track, on budget and on time with the tools, knowledge, insights and skills of this amazing workshop! Discover the strategies to create a plan, implement it, monitor progress, correct as necessary and deliver as promised. Learn the skills to make your projects an orderly progression of completed objectives, instead of the all-too-common helter-skelter race with disaster.

Houston – August 28 – 29 UTAH

Asheville – September 7 – 8 Charlotte – September 5 – 6 Winston-Salem – November 27 – 28


Richmond – August 14 – 15

NORTH DAKOTA

WASHINGTON

Fargo – November 16 – 17

Everett – October 4 – 5 Seattle – November 2 – 3 Spokane – September 21 – 22 Tacoma – October 2 – 3

OHIO

Columbus – August 30 – 31 Dayton – August 28 – 29

WISCONSIN

OREGON

Portland – October 31 – November 1

Green Bay – August 22 – 23

PENNSYLVANIA

Harrisburg – August 10 – 11 Lancaster – August 8 – 9 Reading – October 5 – 6


You may also be interested in … Project Management Essentials Add “project manager” to your skill set with this 60-minute DVD and reach new heights with better quality, lower costs, shorter turnarounds and higher ROI—while your stress fades away. DVD ROM


Time Management Tune-up Today, the new “normal” is having more work to do and the overwhelming sense that there’s no time to get it all done. Learn simple tips to help you allocate your time, overcome bad habits and enjoy the extra hours you’ll gain. DVD ROM



BUSINESS WRITING & MARKETING With good writing skills being such a vital part of your career, you can’t afford to have copy that isn’t compelling, correct and effective. If you spend any part of your job writing—from memos to email ads—SkillPath’s seminars are guaranteed to help you become a stronger, more powerful writer, salesperson and communicator.

Business Writing and Grammar Skills Made Easy and Fun! 00

Whether writing is your major responsibility or just part of your job, both you and your company will benefit when you attend this intensive, skill-building workshop. If you’ve ever written anything that you looked at later and thought, “What was I thinking?” then you must enroll in this workshop today! With the tips and expertise gained from this expanded two-day course, you’ll reap the benefits of more polished, more professional and more powerful written communications. Bring this training to your office! See page 28 for on-site details.

TWO-DAY WORKSHOP

$299 per person

|



ALASKA

GEORGIA

OKLAHOMA

UTAH

Anchorage – October 26 – 27

Atlanta – November 1 – 2 Columbus – October 30 – 31

Tulsa – August 28 – 29

Salt Lake City – October 30 – 31

PENNSYLVANIA

VERMONT

Phoenix – August 21 – 22

ILLINOIS

Burlington – October 3 – 4

ARKANSAS

Chicago – November 16 – 17 Oakbrook Terrace – November 14 – 15

King of Prussia – November 6 – 7 Lancaster – August 2 – 3 PUERTO RICO

St. Croix – August 28 – 29

ARIZONA

Little Rock – August 23 – 24

INDIANA

CALIFORNIA

Anaheim – September 11 – 12 Concord – August 9 – 10 Irvine – October 5 – 6 Modesto – August 16 – 17 Oakland – November 8 – 9 Ontario – September 13 – 14 Pasadena – September 28 – 29 Sacramento – August 14 – 15 Sacramento – September 5 – 6 San Diego – September 7 – 8 San Francisco – November 1 – 2 San Jose – November 6 – 7 Sunnyvale – August 7 – 8 Torrance – September 26 – 27 COLORADO DISTRICT OF COLUMBIA

Washington, DC – August 15 – 16 Washington, DC – October 30 – 31 Ft. Lauderdale – August 3 – 4 Orlando – October 16 – 17

KANSAS

Wichita – August 30 – 31 MARYLAND

Baltimore – August 17 – 18 Baltimore – November 20 – 21 Frederick – November 1 – 2 MASSACHUSETTS

Boston – August 9 – 10 Boston – September 14 – 15 Fitchburg – August 7 – 8 Springfield – October 5 – 6 MISSOURI

St. Louis – November 20 – 21

Golden – October 12 – 13

FLORIDA

Indianapolis – September 12 – 13

NEW HAMPSHIRE

Manchester – November 2 – 3

San Juan – August 30 – 31 TENNESSEE

Johnson City – August 15 – 16 Memphis – August 21 – 22 Nashville – August 17 – 18 TEXAS

Dallas – August 10 – 11 Houston – October 10 – 11 Houston – November 6 – 7 San Antonio – August 2 – 3

VIRGIN ISLANDS VIRGINIA

Fredericksburg – August 23 – 24 Reston – August 21 – 22 WASHINGTON

Seattle – September 7 – 8 WISCONSIN

Green Bay – September 19 – 20 Milwaukee – September 21 – 22

QUICK TIP: Use these four secrets to proofread your document like a pro: Read it backwards, read it out loud, take a break and read it again.

OHIO

Cincinnati – August 1 – 2 Cleveland – August 3 – 4



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Business Writing Basics for Professionals 00

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ALABAMA

GEORGIA

MASSACHUSETTS

NEW YORK

VIRGIN ISLANDS

Montgomery – August 1

Atlanta – September 7 Atlanta – October 6

Braintree – October 31 Burlington – November 1 Framingham – November 17 Worcester – November 16

New York – September 28 New York – October 24

St. Thomas – October 20

OHIO

Winchester – September 6

CALIFORNIA

ILLINOIS

Ventura – August 23

Chicago – August 8 Oak Brook – August 7 Oakbrook Terrace – Sept. 18

FLORIDA

Ft. Lauderdale – October 18 Ft. Lauderdale – November 27 Sarasota – November 14 Tallahassee – August 2

MICHIGAN

Farmington Hills – November 13

KANSAS

NEW JERSEY

Overland Park – September 27

Cherry Hill – November 8 Saddle Brook – November 9

The Social Media Marketing Conference |

Columbus – November 15 SOUTH CAROLINA

VIRGINIA WEST VIRGINIA

Charleston – November 27

Greenville – August 14


The businesses that are making money on social media don’t just wing it. They set goals and objectives, follow a plan, choose and use the best tools, carefully monitor their results and faithfully measure their ROI. In other words, there are a lot of things you’ll need to get up to speed on to not only get started with social media, but be successful. And this updated, twotrack interactive conference is the one place you can learn it all. Bring this training to your office! See page 28 for on-site details.

ONE-DAY CONFERENCE

$199 per person



ALABAMA

IDAHO

MISSOURI

NORTH CAROLINA

SOUTH DAKOTA

Huntsville – September 11 Mobile – September 6

Boise – November 8

Raleigh – August 31

Sioux Falls – October 20

OKLAHOMA

TENNESSEE

ARIZONA

Oklahoma City – October 4

Nashville – October 3

Phoenix – November 6

Rockford – August 1 Schaumburg – August 2

Cape Girardeau – October 2 St. Charles – September 26 St. Louis – September 27 Springfield – October 6

PENNSYLVANIA

VIRGINIA

COLORADO

KANSAS

Golden – November 28 Grand Junction – November 29

Wichita – October 5

Lancaster – October 18 Scranton – October 31

Reston – November 16 Virginia Beach – October 19

PUERTO RICO

WASHINGTON

DELAWARE

Lafayette – September 7

San Juan – October 26

Spokane – November 9

RHODE ISLAND

WEST VIRGINIA


Charleston – November 17

SOUTH CAROLINA

WYOMING

Columbia – September 13 Greenville – August 30

Casper – November 27

Dover – October 20 FLORIDA

Ft. Lauderdale – August 14 Melbourne – October 24 Pensacola – September 5 GEORGIA

Atlanta – September 12 Savannah – September 14

ILLINOIS

LOUISIANA MARYLAND

Baltimore – November 15

NEVADA

Reno – November 7 NEW HAMPSHIRE

Manchester – August 21 Portsmouth – November 3 NEW JERSEY

Springfield – November 1

Freehold – November 14 Morristown – October 17 Saddle Brook – November 13

MICHIGAN

NEW YORK

MASSACHUSETTS

Grand Rapids – August 3 MINNESOTA

Bloomington – September 25

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ONE-DAY WORKSHOP

$149 per person

00

Few tasks are as challenging as “putting it in writing.” But when you participate in this workshop, you’ll soon earn a reputation as a business professional who is able to communicate effectively on paper. Spend one day with us, and not only will all your written communication represent you as a true professional, but it will be much more effective as well. Deliver the exact message you intend, for the exact results you need.

Albany – August 22 Binghamton – October 16 Syracuse – August 23



ARE YOUR WRITING SKILLS UP TO PAR, OR ARE THEY HOLDING YOU BACK?

S

urvey after survey of U.S. businesses says the need for solid written communication in today’s world is stronger than ever. In fact, many top executives say that effective business writing is the skill most needed for professional recognition and success! Unfortunately, many people don’t feel the need to work on their writing skills, or worse, they fall into terrible habits and allow errors to ruin their reputation and credibility. At SkillPath and NST, we take pride that we have helped thousands of business professionals—just like you—learn to project a polished, intelligent and commanding presence through the written word. But that training doesn’t come just from our live seminar events … it also comes from a treasure trove of Webinars, books, DVDs and more!

ADDITIONAL RESOURCES AND TRAINING Can you spare an hour? Our LIVE Webinars are perfect for refreshing your writing skills or picking up the latest tips. Upcoming Webinars: This is just a sampling of the performanceboosting one-hour Webinars you can participate in LIVE in the next few months: • The Essentials of Facebook® Marketing • Business Writing Essentials • The Business Grammar “Crash Course” • Proofreading Skills and Strategies • Communicating Through Email: Top 10 Dos and Don’ts Convenient, affordable and full of bottom-line information— you can’t afford to miss them. And you’ll want to check in every month to see what new titles we’ve added to improve your writing skills, enhance your professional credibility and boost your marketing success! See pages 26 – 27 for a schedule and more information.

Put this one-stop guide for answers to nearly every writing question you may ever have in your professional library!

Train when you want, anywhere you want, with these training tools from our resource store … High-impact Communication Learn the secrets of high-impact communication and how to apply them to achieve your goals, influence others and get results. Item No. 10-9113-60005; one DVD and Program Guide SPECIAL CATALOG PRICE: $99.95

Business Writing Basics for Professionals Tips, techniques and shortcuts for getting the results you want every time you write! Item No. 10-9122-60005; one DVD-ROM SPECIAL CATALOG PRICE: $149

Business Writing, Grammar and Usage Made Easy and Fun! Give your writing the credibility that it deserves—learn quick and easy ways to produce professional business documents. Item No. 11-4505-60005; five audio CDs and one CD-ROM SPECIAL CATALOG PRICE: $89.95

Business Communication Style Guide Quick, commonsense answers to all your questions on grammar, syntax, style and punctuation— supported by a dozen model business documents you can use right away.

Effective Business Writing You’ll appreciate the simple and straightforward tips that help you understand and apply the most powerful techniques in business writing.

Item No. 16-0002-60005; book and one CD-ROM SPECIAL CATALOG PRICE: $59.95

Item No. 18-0017-60005; book SPECIAL CATALOG PRICE: $29.95


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EXCEL TRAINING ®

Most people don’t need much convincing to use Excel, the world’s premier spreadsheet software. Its overwhelming popularity makes it the obvious choice for millions of number crunchers. But despite its wide use, few people know about Excel’s most impressive features, how to use them or why they’d want to use them in the first place. SkillPath seminars will teach you the most advanced features and functions Excel offers, allowing you to get more done in way less time.

Macintosh®

Windows®

Advanced Microsoft Excel Techniques

®

®

00

TWO-DAY WORKSHOP

$399 per person

|

No matter which type of user you are now, the techniques you’ll learn in this advanced two-day workshop will make your job easier and increase the sophistication of your data reporting and analyzing. If you’ve ever been frustrated using Excel because you knew there had to be a better way of accomplishing your tasks, you’ll soon be on your way to getting more done with this powerboosting program. Enroll today! Bring this training to your office! See page 28 for on-site details.



ALABAMA

MASSACHUSETTS

NEW YORK

TEXAS

Birmingham – November 14 – 15 Huntsville – November 16 – 17

Danvers – October 12 – 13 Fitchburg – October 5 – 6 Hyannis – October 10 – 11 Springfield – October 3 – 4 Taunton – September 11 – 12 Worcester – September 13 – 14

Hauppauge – August 3 – 4 New York – August 7 – 8 New York – September 18 – 19

Dallas – November 13 – 14 Denton – October 30 – 31 Ft. Worth – November 1 – 2 San Antonio – November 16 – 17

ARIZONA

Tempe – October 31 – November 1 CALIFORNIA

Anaheim – November 2 – 3 Concord – November 2 – 3 Long Beach – November 28 – 29 Oakland – October 10 – 11 Pasadena – October 31 – November 1 San Francisco – October 12 – 13

MICHIGAN

Farmington Hills – August 14 – 15 Lansing – November 14 – 15 Troy – September 5 – 6 MINNESOTA

Bloomington – October 19 – 20 Bloomington – November 16 – 17

COLORADO

Denver – August 17 – 18 Denver – September 28 – 29

NORTH CAROLINA

Charlotte – September 26 – 27 Raleigh – September 28 – 29

UTAH

OHIO

WASHINGTON

Cincinnati – August 28 – 29 Toledo – August 16 – 17

Seattle – September 18 – 19 Seattle – October 19 – 20 Tacoma – September 20 – 21

PENNSYLVANIA

Salt Lake City – September 26 – 27

King of Prussia – November 14 – 15 Reading – August 28 – 29

NEVADA

Las Vegas – November 20 – 21

CONNECTICUT

NEW JERSEY

New London – August 1 – 2

New Orleans – October 3 – 4

Cherry Hill – August 30 – 31 Edison – August 21 – 22 Princeton – November 16 – 17 Saddle Brook – August 9 – 10 Toms River – August 23 – 24

MARYLAND

NEW MEXICO

INDIANA

Lafayette – August 30 – 31 LOUISIANA

Baltimore – August 14 – 15 Baltimore – September 20 – 21

Alamogordo – November 29 – 30 Albuquerque – November 8 – 9 Carlsbad – November 27 – 28 Farmington – November 6 – 7

QUICK TIP: The Scenario tool provided in Excel is used to create multiple versions of the same worksheets so that you can take a look at what-if worst-case and best-case scenarios. It is an excellent tool to make predictions so that wise business decisions can be made.


22


Macintosh®

Windows®

Getting the Most From Microsoft Excel ®

00

®

ONE-DAY WORKSHOP

$149 per person

|


Attend this workshop—which includes all versions of Excel for both Windows® and Macintosh®—and in just one fast-paced, comprehensive day, you’ll pick up hundreds of power tips and techniques that will help you take advantage of the many features Excel has to offer. Learn the shortcuts that will help you turn Excel into one of the fastest, most flexible tools in your arsenal: Macros, hidden tools and commands, templates, customizing tips and much more! Bring this training to your office! See page 28 for on-site details. Attend this seminar FREE with STAR12! See page 25 for details.

ARIZONA

INDIANA

OHIO

VIRGINIA

Phoenix – September 5 Tempe – August 7 Tucson – August 8

Ft. Wayne – September 14 Lafayette – November 8

Columbus – October 31 Lima – November 1 Toledo – November 2

Richmond – October 16

CALIFORNIA

Louisville – September 14

KENTUCKY

Bakersfield – August 25 Concord – September 6 Monterey – August 2 San Jose – August 1

MARYLAND

Annapolis – August 16 Baltimore – October 17 Frederick – October 18

COLORADO

Colorado Springs – October 31 Denver – November 2 Ft. Collins – November 3 Golden – November 1 GEORGIA

Atlanta – October 2 Atlanta – November 13 ILLINOIS

Oak Brook – September 15 Oakbrook Terrace – August 7

PENNSYLVANIA

WEST VIRGINIA

Morgantown – November 9 Wheeling – October 30

York – August 17 TEXAS

Austin – November 3

MICHIGAN

Farmington Hills – November 3 Flint – August 4 Jackson – August 2 Kalamazoo – August 1 Lansing – August 3 NEW JERSEY

Freehold – October 19 NEW YORK

Middletown – November 6 New York – November 7

Madison, WI participant Karen Kreger said: “Thank you—you’ve actually made me excited to go back and work with Excel!”

NORTH DAKOTA

Bismarck – November 20

MORE EXCEL TRAINING RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming Microsoft Excel Webinars: We recommend Beyond VLOOKUP in Excel ® and Excel ® Data Analysis: Functions and Formulas, two of our upcoming one-hour Webinars. Convenient, affordable and full of bottom-line information— you can’t afford to miss them. See pages 26 – 27 for a schedule and more information.


You may also be interested in … Microsoft ® Excel ® 2016 Video Training Series Excel 2016 is the most powerful version ever! These training videos are guaranteed to show you something you never knew, to teach you a faster way to do an everyday task and to make your life easier and less stressful. DVD ROM


Item No. 10-8306-60005; three DVD-ROMs CATALOG PRICE: $199.95

23

3 Things Great Managers Do to Help Employees Find Their Formula for Success!

A

s a manager, part of your job is to help provide meaningful work experiences for your staff. If done correctly, that alone can greatly enhance employee engagement and loyalty to the organization. If done incorrectly or, more likely, ignored as “not part of your job,” then absenteeism, apathy and, eventually, turnover become rampant. The work we do has a direct impact on how we feel about ourselves. But employees don’t have to be saving lives or the planet in order to feel successful. When you are a great manager, you are in a unique position to help employees discover and create their own formula for success. Be aware of what they’re doing … what makes them tick … and allow growth and independence. Finally, make sure you reward their efforts. It’s a tough job, however. One Deloitte report shows 65 percent of employees would willingly leave the companies they currently work for. Here is a breakdown of the generational reasons for job dissatisfaction: • Boomers—a lack of promotion opportunities; lack of support and appreciation for contributions • Gen Xers—a lack of routes for career progress; work life isn’t compatible with family life • Millennials—company sustainability doesn’t align with sustainability values of individuals; want a more fun work environment

So, how can a great manager help? There are many ways, but the following three steps are probably the most effective at locking up employee trust and loyalty:

Provide autonomy where possible Let employees make their own decisions when appropriate. Demonstrate your trust by giving flexibility with work hours or work-from-home options. Encourage workers to broaden their skills and get more involved in adjacent areas at work.

Create opportunities for growth and complexity Mastering new skills gives people a sense of satisfaction. Consider ways to increase the scope of a job— from more challenging assignments to opportunities for work with a variety of people. Ambitious goals and stretch opportunities enable employees to look back and map their progress. Support these opportunities with training.

Create direct connections between effort and reward Let your team see the payoff—whether financial, spiritual or other—of their work. Help track efforts to easily see the daily, weekly and monthly returns for what they’re doing. Give timely feedback and encouragement. Help employees discover strengths by allowing them to try new things. Stay involved and ever aware of their progress toward goals. Appreciate their effort and success. It’s what great managers do!

You can find more helpful career tips and articles at http://www.skillpath.com/blog.

24


Did you know?

You can get FREE access to all the training dates in this catalog at one low price!

For all that, passes are just $499 Plus tax where applicable

Corporate pricing is available— call for details

ONE FULL YEAR for only $499! It’s a fantastic deal based on the unlimited seminar attendance* alone … but that’s only the beginning. Your STAR12 pass unlocks 24/7 access to on-demand seminars … more than 350 Webinars, with new titles added every month … quick-tip videos … and much more!

Become a passholder today! Call 1-800-873-7545 or visit us online at www.skillpath.com/star12.

What’s a deal like that worth to you and your career? Priceless. *Unlimited seminars applies to all one- and two-day seminars priced $399 or less.

Important information Whatever your method of registration, be sure to enroll right away since space is limited. As soon as we receive your enrollment, we’ll send your Express Admission Ticket. Simply bring it with you to the program and hand it to the registrar. If your ticket doesn’t arrive before the workshop, be sure to go anyway. We’ll be expecting you. Walk-in registrations are welcome on a space-available basis only. Your tuition is tax deductible. Even the government smiles on professional education. All expenses of Continuing Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible according to Treasury Regulation 1.162-5 Coughlin v. Commissioner, 203 F2d 307. Cancellations and substitutions. Cancellations received up to five business days before the workshop are refundable, minus a registration service charge. After that, cancellations are subject to the entire workshop fee, which you may apply toward a future workshop. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time.

FIVE EASY WAYS TO ENROLL IN A SKILLPATH WORKSHOP 1. BY PHONE:

For the fastest service, call us toll-free at 1-800-873-7545

2. ONLINE:

Enroll online at www.skillpath.com

3. BY EMAIL:

Email your enrollment to us at [email protected]

4. BY FAX:

Fax your enrollment 24 hours a day. Our fax number is 1-913-362-4241. Be sure the fax includes credit card or tax-exempt information.

Continuing Education Credits: SkillPath offers Continuing Education Credits based on program length and completion in accordance with the National Task Force for Continuing Education guidelines for attendance at our seminars. Our courses may also qualify for other continuing education credits based on the content and specific credit hours awarded for each topic. Be sure to save your Certificate of Attendance and course outline—and contact your professional licensing board or organization to verify specific requirements.

5. BY MAIL:

Looking for reminders of seminars in your area PLUS special email-only discounts?

Use our easy 3-step sign-up: www.skillpath.com/?emr

★ = 60005

Mail your enrollment to us at: SkillPath Seminars P.O. Box 804441 Kansas City, MO 64180-4441 Please include: Name and mailing address, workshop and session you wish to attend, your VIP number as it appears on your mailing label, approving manager and billing information.

25

LIVE WEBINAR TRAINING What if your whole team could boost their skills at one time—in just one hour—for no more cost?

In today’s super-competitive workplace, there is absolutely no substitute for knowledge and skills. But your time is valuable, and career training is hard to squeeze into the schedule, even in the best of times. That’s why our live Webinars have been designed with your needs and goals in mind. Fast, convenient and, above all, effective, our Webinars are jam-packed with the skills you need to become better and more valued in your job, more motivated in your life and a little less stressed throughout the day. Enroll today! More benefits of LIVE Webinar training: ●●

●●

●●

●●

You don’t have to leave your office or conference room No fancy technology is required, just a high-speed Internet connection With compact one-hour sessions, it’s the best use of your precious time Trainers have been handpicked for their subject knowledge, expertise and presentation ability

LIVE WEBINAR TRAINING

$199

When you participate in a SkillPath/NST Webinar, your registration fee entitles you to one Webinar connection—the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants. The convenience— and value—simply can’t be beat. Please call 1-800-873-7545 or visit our Web page for additional topics, more pricing options and ordering information.

HOW IT WORKS A few days before the date of your Webinar, you’ll receive a unique registration ID and Web link that is required for connecting to your Webinar. Once you arrive, all that is needed to be connected and get today’s hottest training is to log in—we’ll take care of the technical details and connect you to your Webinar. Remember, your registration ID may only be used once—so be sure to extend the value of your training by inviting your friends and colleagues to listen in with you.

26

UPCOMING LIVE WEBINARS AUGUST

Developing Trust and Respect in the Workplace Telephone Skills for Administrative and Front-desk Professionals Finding Balance in Your Workday How to Handle Emotionally Charged Situations in the Workplace The Essentials of Facebook ® Marketing Thinking on Your Feet: How to Speak Intelligently at a Moment’s Notice The Keys to Delegating Effectively How to Create a Payroll Procedures Manual Bulletproof Documentation Maximizing the Use of Excel ® Dashboards The Basics of Effective Project Management & Execution Mastering the Art of Coaching and Teambuilding Handling Personality Clashes in the Workplace Mental Illness & Depression Under the ADA Time Management Power Tips Building Mental Toughness and Resilience How to Give Effective Performance Reviews How to Be Prepared for an OSHA Inspection Business Writing Essentials Beyond VLOOKUP in Excel ® How to Effectively Supervise Off-site Employees Secrets of Clear Communication Fundamentals of Paid-Time-Off Policies in Today’s Workplace

August 1 August 2 August 3 August 4 August 7 August 8 August 9 August 10 August 11 August 14 August 15 August 16 August 17 August 18 August 21 August 22 August 23 August 24 August 25 August 28 August 29 August 30 August 31

SEPTEMBER

Managing the Front Desk September 1 Employee Engagement 101 September 5 September 6 Microsoft ® Excel ® Charts & Graphs Critical Thinking & Problem-solving Skills September 7 Success Strategies for the Introverted Leader September 8 How to Legally Terminate People With Attitude Problems September 11 ® ® September 12 Mastering Microsoft Outlook The Essentials of Management for First-time Managers September 13 Active Listening Techniques for Effective Communication September 14 Untangle the Triangle: FMLA, Workers’ Comp and ADA September 15 Confidence & Assertiveness Skills for Women September 18 Building Better Team Communication September 19 Telephone Skills for Customer Service and Sales Professionals September 20 Defeating Negativity in the Workplace September 21

SEPTEMBER (continued)

Setting Clear Goals & Performance Expectations for Employees The Business Grammar “Crash Course” Mastering Excel ® Functions & Formulas Top 10 Mistakes Managers Make and How to Avoid Them Clear and Confident Communication Skills Exempt vs. Nonexempt: Understanding FLSA’s Employee Classification Standards

September 22 September 25 September 26 September 27 September 28

Getting Delinquent Accounts to Pay Up The Essentials of Front Desk Safety & Security How to Manage Priorities & Time How to Read Financial Statements Legally Sound Employee Discipline Legally Handling Garnishments How to Give Effective Performance Feedback to Employees How to Create Attention-grabbing Design Proofreading Skills and Strategies How to Successfully Manage a One-person HR Department Diversity in the Workplace: Creating a Positive Culture of Acceptance & Inclusion Public Speaking Without Fear How to Prevent FMLA Abuse How to Handle Emotions Under Pressure

$199

October 20 October 23 October 24 October 25 October 26 October 27

September 29

OCTOBER

LIVE Webinar event

Becoming a Customer Service Superstar— Get Primed for the Climb! Persuasive Communication Communicating Through Email: Top 10 Dos and Don’ts Excel ® Data Analysis: Functions and Formulas Keys to Improving Employee Accountability Payroll Law Update

October 2 October 3 October 4 October 5 October 6 October 9 October 10 October 11 October 12 October 13

Plus additional timely topics coming later this year! WEBINAR START TIMES 2:00 p.m. Eastern • 1:00 p.m. Central • 12:00 p.m. Mountain 11:00 a.m. Pacific • 10:00 a.m. Alaskan

Check www.skillpath.com/webinars or www.natsem.com/webinarschedule.cfm for all future courses

October 16 October 17 October 18 October 19

Webinar plus CD-ROM recording

$298

Webinar recording

$199

YOUR BEST BUY!

Each of our LIVE Webinars is recorded and may be purchased when you register for a LIVE event. CDs are available 14 – 21 days after the event.

27

Does your organization need training on-site? Whether you have 3 or 300+ people to train, we can deliver a training program designed specifically for your needs and goals. Corporate Strategies by SkillPath is an industry leader providing a strategic and innovative approach to on-site training for organizations across the globe. Our consultative and collaborative approach allows our team to develop a sound strategy with clear objectives and outcomes. The insight we gain through our strategic approach with our clients ensures we deliver competency-based, innovative and results-driven training solutions.

H

Administrative Assistants Training

•

Building Emotional Intelligence

•

Business Writing Basics for Professionals

•

Closing the Sale

•

Coaching and Teambuilding Skills for Managers and Supervisors

•

Creative Leadership

•

Customer Service

•

Dealing Effectively With Unacceptable Employee Behavior

•

Diversity in the Workplace

•

Effective Teamwork Strategies

•

Excelling as a Manager or Supervisor

•

Fundamentals of Successful Project Management

•

How to Negotiate With Vendors and Suppliers

•

Managing Change

•

Managing Multiple Priorities

•

Professional Presentation Skills

•

Strategic Selling

•

Understanding and Managing the Four Generations

•

Training • Development • Coaching

The Secrets to Being a Front Desk Superstar

•

CORPORATE STRATEGIES

Discovering the Secrets of Microsoft® Access®

•

How to Build Powerful PowerPoint® Presentations

•

The Essentials of Microsoft® Outlook®

Innovative content. To ensure we provide the highest quality of service and products to our clients, we strive to understand the challenges and changes occurring in today’s marketplace. We focus on developing content, tools and training materials to help solve the new problems of today for our clients.

®

13)

Coaching

14)

EGIES

Coaching

Our trainers. We maintain only the best trainers in the business through extensive evaluations after each training session. For your training program, we select from a group of highly talented individuals who are carefully matched by expertise, complementary skill sets and delivery style to meet your training requirements. Our staff includes over 300 dynamic professional trainers with years of real-world experience and expertise. ROI—It’s a prudent training investment. What better way to keep your staff at their peak than with specialized training presented by pros on the issues that matter most to you? The bottom-line payoffs are tremendous.

It’s guaranteed. SkillPath’s on-site training comes with a 100% satisfaction guarantee. We conduct quality evaluations after each training day to ensure your complete satisfaction.

CORPORATE STRATEGIES BY SKILLPATH

BY SKILLPATH

®

®

Training • Development • Coaching

6900 Squibb Road • P.O. Box 522 • Mission, KS 66201-0522 1-866-222-6315 • Fax (913) 677-5224 • Email [email protected] ORPORATE TRATEGIES 15) Training • Development • Coaching www.skillpath.com/onsite BY SKILLPATH

C

ORATE EGIES LPATH

Strategic approach. Our tenured account managers, instructional designers and trainers serve as strategic partners to collaborate with our clients to ensure business results are clearly defined and achieved through creative solutions.

®

19)

evelopment • Coaching

BEST-SELLING ON-SITE TOPICS •

Diverse training solutions. We understand each company requires different training resources, and since one size does not fit all, we want to ensure we meet the needs of our clients by offering a variety of training solutions: ●● Off-the-Shelf Tailored Training ●● Complete Customization ●● Train-the-Trainer ●● Content Licensing ●● Coaching ●● Webinar/Teleconferencing ●● Keynote Speaking ●● Management Engagement

RATEGIES

Expertise. Our vast knowledge of business requirements, tenure and experience allows us to make innovative and purposeful recommendations to ensure we deliver client-focused training solutions.

®

S

To see all course listings available for on-site training, visit: www.skillpath.com/onsite


®

Call today! 1-866-222-6315 • Email: [email protected]

9) 28

20)


®

HR, OSHA & FINANCE HR policies are vital for making up the framework of your department and setting the tone for the employees in your entire workplace! Properly written policies can also keep your business out of court, which is more useful than ever with today’s increased lawsuits and ever-changing legislation. With help from NST, you’ll gain all the tools you need for having the right policies in place to protect you and your organization.

Get all your education and certification credits with NST NST is proud to offer Continuing Education credits, HRCI certification credits and SHRM credits for eligible courses as part of our seminar training. Our partnership with these organizations shows our deep commitment to being the best learning provider in the industry. If you are looking to improve yourself, your career and your future, there is no better place than NST and our nationally recognized training programs.

HR Law 00

ONE-DAY WORKSHOP

$149 per person

|

When 3 attend, a 4th is free

It’s more important than ever for an HR staff (and any other key managers and supervisors) to possess a keen working knowledge of the fundamentals of HR law. In this comprehensive one-day workshop, we’ll cover the basics of HR law in a fast-paced, plain-English way that will provide a whole new level of understanding to anyone who has to deal with the FMLA, the ADA, benefits and the thousands of other facets of employment law. Bring this training to your office! See page 51 for on-site details. Attend this seminar FREE with STAR12! See page 50 for details.

ALASKA

MASSACHUSETTS

OKLAHOMA

VIRGINIA

Anchorage – November 30

Boston – October 18 Taunton – October 19 Worcester – October 16

Oklahoma City – August 24 Tulsa – August 25

Charlottesville – September 20 Roanoke – September 21

PENNSYLVANIA

WASHINGTON

MISSOURI

St. Louis – November 6 Springfield – November 7

Harrisburg – November 1 King of Prussia – October 30 Wilkes-Barre – October 31

NEW HAMPSHIRE

SOUTH DAKOTA

Manchester – October 17

Rapid City – September 6

Everett – November 28 Olympia – November 27 Pasco – October 31 Seattle – October 30 Tacoma – November 29

NEW JERSEY

TEXAS

FLORIDA

Cherry Hill – September 25 Morristown – September 26

Jacksonville – October 20

NEW MEXICO

Corpus Christi – August 28 Houston – August 30 San Antonio – August 29

IDAHO

Albuquerque – November 2 Santa Fe – November 3

UTAH

NEW YORK

VERMONT

Albany – September 19 Hauppauge – September 28 New York – September 27 Tarrytown – September 29

Burlington – September 18

CALIFORNIA

Anaheim – August 1 Long Beach – August 7 Modesto – August 2 Ontario – August 11 Pasadena – August 9 Redding – August 4 Riverside – August 10 Sacramento – August 3 Ventura – August 8

Boise – September 8 KANSAS

Topeka – August 22 Wichita – August 23


THESE DATES ARE FOUND EXCLUSIVELY AT NATSEM.COM


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OSHA Workplace Safety Outreach 00

This information-packed one-day workshop offers the cost-effective solutions you need to keep your people safe—and to keep OSHA inspectors off your doorstep! You’ll get a comprehensive update on the very latest in OSHA’s ever-changing requirements, and you’ll also find out innovative ways other organizations are successfully meeting these stringent standards—without busting the budget. Bring this training to your office! See page 51 for on-site details.

ONE-DAY WORKSHOP

$179 per person

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ALABAMA

GEORGIA

MONTANA

SOUTH DAKOTA

Mobile – September 8 Montgomery – September 7

Athens – October 30 Atlanta – October 31

Billings – October 25

Rapid City – August 25

NEW MEXICO

TEXAS

ARIZONA

HAWAII

Albuquerque – August 21

Flagstaff – September 12 Phoenix – September 13 Tucson – September 14

Honolulu – November 27

Dallas – October 12 El Paso – September 15 San Antonio – October 11

IDAHO

COLORADO

Colorado Springs – August 22 Denver – August 24 Ft. Collins – August 23 FLORIDA

Ft. Lauderdale – September 6

NORTH CAROLINA

Boise – October 23 Idaho Falls – October 24

Charlotte – October 10 Greensboro – October 11 Raleigh – November 1

MARYLAND

OHIO

WASHINGTON

Annapolis – November 2

Akron – November 3

MISSOURI

SOUTH CAROLINA

Everett – November 29 Tacoma – November 30

St. Louis – October 13

Charleston – August 30 Columbia – August 29 Greenville – August 31

OSHA Workplace Safety:

30-hour General Industry Training 00

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Sacramento – August 30 San Francisco – August 29 Santa Rosa – August 31 Ventura – August 28


This 30-hour compliance course is the #1 way to keep your workplace safe and compliant and save you from costly fines. And by completing this course, you’ll receive your 30-hour OSHA Outreach completion card. If you only implement one strategy that saves your company from a compliance error—or an employee from a life-threatening injury—this program will more than pay for itself several times over.


ARKANSAS

IOWA

MISSOURI

PENNSYLVANIA

Fayetteville – Sept. 25 – 29

Davenport – August 21 – 25

FLORIDA

MARYLAND

Columbia – August 14 – 18 Springfield – Oct. 30 – Nov. 3

Allentown – Oct. 30 – Nov. 3 King of Prussia – October 16 – 20

Specifically tailored to California law …

Miami – Nov. 27 – Dec. 1

Ellicott City – Nov. 27 – Dec. 1

NEW JERSEY

PUERTO RICO

MASSACHUSETTS

San Juan – September 11 – 15

Albany – August 7 – 11

Springfield – August 14 – 18

Edison – October 2 – 6 Parsippany – October 23 – 27

CALIFORNIA

GEORGIA ILLINOIS

MICHIGAN

NEW MEXICO

Burlington – Nov. 27 – Dec. 1

Bloomington – August 14 – 18

Grand Rapids – Oct. 16 – 20 Southfield – November 13 – 17

INDIANA

Evansville – October 2 – 6 Ft. Wayne – August 7 – 11 Indianapolis – August 21 – 25 Lafayette – September 18 – 22

MINNESOTA


Albuquerque – Nov. 13 – 17 NEW YORK

Albany – Oct. 30 – Nov. 3 Hauppauge – Nov. 13 – 17 New York – Nov. 27 – Dec. 1 NORTH CAROLINA

Raleigh – September 18 – 22

30

Roanoke – September 5

CALIFORNIA


FIVE-DAY WORKSHOP

$999 per person

VIRGINIA

Specifically tailored to California law …

VERMONT WISCONSIN

Green Bay – August 7 – 11 Madison – August 21 – 25

Anaheim – September 25 – 29 Fresno – September 11 – 15 Glendale – September 18 – 22 Sacramento – Nov. 27 – Dec. 1 San Jose – Oct. 30 – Nov. 3



Payroll Law 00

ONE-DAY WORKSHOP

$199 per person

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Mobile – August 15

Topeka – November 30 Wichita – November 28

CONNECTICUT

KENTUCKY

Cromwell – September 26

Bowling Green – August 9 Lexington – August 11 Louisville – August 10

NEW JERSEY

MAINE

NEW YORK

GEORGIA

Augusta – October 17 Bangor – October 16 South Portland – October 18

Augusta – November 3

MARYLAND

INDIANA

Annapolis – November 15 Ellicott City – November 16 Frederick – November 8

Albany – October 20 Binghamton – September 8 Buffalo – September 6 East Syracuse – September 5 Hauppauge – October 3 New York – October 2 Rochester – September 7

ALABAMA

DELAWARE

Wilmington – November 14 FLORIDA

Pensacola – August 14

Evansville – August 8 Ft. Wayne – August 2 Indianapolis – August 4 Lafayette – August 7 South Bend – August 3

MICHIGAN

KANSAS

Dodge City – November 27 Salina – November 29

Bay City – September 19 Flint – September 20 Marquette – September 22 Southfield – September 21 Traverse City – September 18 Troy – October 13

NEW!

The Conference on Human Resources Issues 00

Payroll law has become so complex and ever-changing that it’s easy to make mistakes. This one-day workshop will show you exactly where you are vulnerable and, more importantly, how you can fix the problem. If you deal with payroll taxes, you won’t want to miss this easy-to-understand presentation of the latest payroll rules and regulations. Don’t chance it and just assume you’re doing it correctly—know for sure.

NEW HAMPSHIRE

NORTH DAKOTA

TENNESSEE

Lebanon – September 29 Manchester – September 28

Bismarck – August 30 Fargo – August 31 Grand Forks – August 28 Minot – August 29

Johnson City – November 28

Freehold – October 5 Parsippany – October 4

NORTH CAROLINA

Asheville – November 29 Greensboro – October 31 Hickory – November 30 Raleigh – October 30

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Canton – August 24 Independence – August 25 Toledo – August 1 PENNSYLVANIA

Altoona – November 17 King of Prussia – November 13 Wilkes-Barre – September 25 RHODE ISLAND

Burlington – October 19 VIRGINIA

Charlottesville – October 11 Chesapeake – October 12 Fairfax – November 7 Roanoke – October 10 Winchester – November 6 WEST VIRGINIA

Charleston – August 22 Morgantown – August 23

Providence – September 27 SOUTH CAROLINA

Columbia – November 2 Greenville – November 1


As an HR pro, you know how important it is to keep up on all the changing laws and regulations, plus you want to stay current on which new methods and techniques work—and which don’t. But it’s hard to find the time—or room in the budget. That’s why this conference is so valuable. It’s designed as a convenient, low-cost way to get you up to speed on the HR laws and practices that you need to know—shoulder to shoulder with your human resources peers. Bring this training to your office! See page 51 for on-site details.

ONE-DAY CONFERENCE

$199 per person

OHIO

VERMONT



ALABAMA

ILLINOIS

MINNESOTA

OHIO

Birmingham – October 3

Oakbrook Terrace – October 5

Bloomington – October 6

COLORADO

INDIANA

MISSOURI

Denver – September 11

Indianapolis – September 15

FLORIDA

MICHIGAN

Kansas City – September 12 St. Louis – September 13

Akron – November 14 Beachwood – November 13 Cincinnati – November 16 Columbus – September 14 Dayton – November 15

Tampa – October 2

Farmington Hills – November 17

TENNESSEE

Memphis – October 4



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FMLA Compliance Update 00


ONE-DAY WORKSHOP

$199 per person

|



ALABAMA

MINNESOTA

RHODE ISLAND

TEXAS

WASHINGTON

Mobile – November 9

Bloomington – November 1 Duluth – November 3 Mankato – October 31 Rochester – October 30 St. Cloud – November 2

Providence – August 16

Austin – September 18 Midland – September 19

Bellevue – August 1 Olympia – August 3 Pasco – September 29 Spokane – September 28 Tacoma – August 2

NEBRASKA

Chattanooga – October 24 Johnson City – October 25

CALIFORNIA

Anaheim – October 10 Burbank – October 12 Fresno – November 7 Irvine – November 6 Los Angeles – October 13 Modesto – September 14 Ontario – October 11 Redding – September 11 Sacramento – September 12 San Jose – September 13

Lincoln – October 2 Omaha – October 3

NEW HAMPSHIRE

Manchester – November 14 Portsmouth – November 16 NEW MEXICO

Albuquerque – September 20 Farmington – September 21

FLORIDA

Daytona Beach – November 8 Ft. Myers – November 6 Melbourne – November 7

NORTH CAROLINA

Charlotte – October 26 Raleigh – October 27 Wilmington – September 7 Winston-Salem – September 8

HAWAII

Honolulu – September 26 ILLINOIS

NORTH DAKOTA

Bloomington – October 19 Quincy – October 18 Springfield – October 16

Fargo – November 30 Grand Forks – November 29 OHIO

IOWA

Akron – September 13 Austintown – September 12 Canton – September 14 Toledo – September 11

Davenport – October 17 Des Moines – October 6 Ft. Dodge – October 5 Sioux City – October 4

PENNSYLVANIA

MAINE

South Portland – November 15 Andover – August 30 Boston – August 31 Chicopee – August 28 Taunton – August 15 Worcester – August 29 MICHIGAN

Rapid City – November 27 TENNESSEE

UTAH

Salt Lake City – September 22 VERMONT

South Burlington – November 13

WEST VIRGINIA

Charleston – September 15

Las Vegas – September 15

Cromwell – November 17 New London – August 14

MASSACHUSETTS

SOUTH DAKOTA

NEVADA

CONNECTICUT

Allentown – August 10 Altoona – August 21 Harrisburg – August 23 King of Prussia – August 8 Lancaster – August 25 Philadelphia – August 7 Reading – August 9 State College – August 22 York – August 24

East Lansing – August 17 Traverse City – August 18


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Can you afford to make a mistake when it comes to the FMLA? Can you afford the lawsuits and court dates if you’re wrong? Our expert HR trainer will shed light on the intricacies of the FMLA. You’ll get perfect clarity on the different types of leave your employees can take and what qualifies for each one. After you leave this program, you’ll never have to wonder again if your organization is vulnerable to a costly lawsuit.

Protecting Your Company From FMLA Issues and Problems: A Checklist for HR There’s no doubt that the FMLA is one of the most confusing regulations on the books, and it is one that affects most employers across the country. Our training experts put together a 10-point checklist of steps you can take to protect your organization and your employees: 1. Post the Department of Labor’s official “Notice of FMLA Rights” poster 2. Provide employees your company’s written FMLA policy 3. Respond to an employee’s FMLA leave request within five business days 4. Include workers’ comp absences as FMLA leave 5. Determine which measuring method you’ll use for tracking annual leave

7. Treat the FMLA separately from the ADAAA 8. Maintain attendance bonuses to employees who are on leave 9. Use medical certification to verify serious health conditions 10. Educate every manager and supervisor about FMLA, including how to spot a possible serious health condition and when they should contact HR for help

6. Subtract intermittent leave from the 12-week employee entitlement


Managing Human Resources 00

TWO-DAY WORKSHOP

$399 per person

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CALIFORNIA

KENTUCKY

OHIO

TENNESSEE

Fresno – October 25 – 26 Sacramento – September 18 – 19 San Diego – September 20 – 21

Louisville – August 8 – 9

Cincinnati – August 10 – 11

MARYLAND

SOUTH CAROLINA

Memphis – November 8 – 9 Nashville – September 7 – 8

Hagerstown – November 28 – 29

Charleston – September 5 – 6

NEVADA

SOUTH DAKOTA

Reno – October 23 – 24

Sioux Falls – October 12 – 13

FLORIDA

Ft. Lauderdale – August 28 – 29 Orlando – August 30 – 31

Bismarck – October 10 – 11

Atlanta – November 6 – 7

NEW!

How to Legally Terminate Employees With Attitude Problems ONE-DAY WORKSHOP

$199 per person


NORTH DAKOTA

GEORGIA

00

As difficult as your daily “hot issues” seem, they pale in comparison to your larger responsibilities as an HR professional. As the key talent management strategist for your organization, there’s absolutely no better way to update your knowledge than by attending Managing Human Resources. You’ll leave this comprehensive two-day course with tons of practical tools, techniques, strategies and guidelines you can use immediately to handle your HR role with greater confidence and success.

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Employees with attitude and performance issues can kill the team spirit and camaraderie of a department or an entire organization in an instant. As a manager, it’s your job to nip it in the bud quickly so you don’t potentially damage the terrific relationships you’ve worked so hard to build with your staff. But you MUST do it the right way— or you can end up in a costly court battle. In just one day, learn the most common and costly mistakes managers and HR pros make during the process of disciplining employees. We’ll show you how to spot future trouble, address issues correctly and keep bulletproof documentation to legally support your decision if termination is unavoidable. Enroll today! Bring this training to your office! See page 51 for on-site details.



ARIZONA

IOWA

NORTH CAROLINA

VIRGINIA

Phoenix – August 24

Des Moines – September 25

Raleigh – August 14

ILLINOIS

MINNESOTA

OHIO

Richmond – August 16 Virginia Beach – August 15

Arlington Heights – October 26 Chicago – October 27 Oakbrook Terrace – October 25

Bloomington – September 26

Columbus – October 23

NEW MEXICO

TEXAS

Albuquerque – August 25

Dallas – September 29 Ft. Worth – September 28 Houston – September 27

INDIANA

Indianapolis – October 24



33

WHAT’S THE FORMULA FOR SUCCESS IN HR?

H

uman resources has never been more critical to a company’s success and financial health—and with ever-changing regulations, it’s never been more confusing.

As an HR pro, you juggle a dozen balls a day keeping track of critical employee issues like benefits, discipline, hiring and firing, as well as the alphabet soup of regulatory challenges like ADA, FMLA, FLSA, workers’ comp and even OSHA regulations. Luckily, SkillPath and NST are your one-stop shop for regulatory training! Not only do we blanket the U.S. with live training events led by world-class experts on HR issues and OSHA safety training, but we have a wide choice of Webinars, books, DVDs and CD-ROMs with everything you’ll ever need back at the office to stay up to date and compliant!

ADDITIONAL RESOURCES AND TRAINING LIVE Webinars are the perfect medium to brush up on your human resources skills—quick-hitting and packed with the latest information. Upcoming Webinars: This is just a sampling of the performanceboosting one-hour Webinars you can participate in LIVE in the next few months: • Bulletproof Documentation • Diversity in the Workplace: Creating a Positive Culture of Acceptance & Inclusion • Exempt vs. Nonexempt: Understanding FLSA’s Employee Classification Standards • Fundamentals of Paid-Time-Off Policies in Today’s Workplace • How to Be Prepared for an OSHA Inspection • How to Create a Payroll Procedures Manual • How to Give Effective Performance Feedback to Employees • How to Legally Terminate People With Attitude Problems • How to Prevent FMLA Abuse • How to Successfully Manage a One-person HR Department • Legally Handling Garnishments • Legally Sound Employee Discipline • Mental Illness & Depression Under the ADA • Payroll Law Update • Untangle the Triangle: FMLA, Workers’ Comp and ADA Convenient, affordable and full of bottom-line information—you can’t afford to miss them. And you’ll want to check in often to see what new HR, OSHA and payroll titles we add each month! See pages 26 – 27 for a schedule and more information.

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Train when you want, anywhere you want, with these training tools from our resource store … The Fair, Legal and Effective HR Skills for Managers Series Covering topics such as hiring and firing, the ADA, the FMLA and much more, this video series helps your business be successful while following the law. Item No. 20-5121-60005; 12 DVDs SPECIAL CATALOG PRICE: $349

OSHA Compliance Suite Get your hands on this powerful interactive software program designed to help safety professionals who need assistance in almost all facets of an OSHA-compliant workplace. Item No. 30-5101-60005; one CD-ROM; single-user license SPECIAL CATALOG PRICE: $429.95

Ultimate Employer Four best-selling HR software solutions bundled into one comprehensive framework for building and retaining employees: Descriptions Now, Policies Now, Performance Now and People Manager. Item No. 73-4014-60005; CD-ROM software package SPECIAL CATALOG PRICE: $629

The Employee Performance Handbook, SkillPath Edition A complete how-to guide for employee discipline, packed with practical and legal advice and strategies to improve employee performance and avoid legal trouble. Item No. 53-0040-60005; book SPECIAL CATALOG PRICE: $34.95


MANAGEMENT & SUPERVISORY SKILLS Everyone wants to get the best from their team, and our seminars cover the most essential management skills you need to make an immediate impact on your team. If you want the best possible results every time, if you want to lead your team to greatness, this is the place to start.

How to Successfully Make the Transition to Supervisor 00

Featuring the proven skills and expert strategies you need, this engaging workshop will help you tackle any issue you’re faced with, from communication nightmares to motivation strategies. By knowing what’s expected of you and using successful supervision strategies, you’ll get everything you need to be as successful at your new position as you were at your last. If you’re new to management, or even the slightest bit uncomfortable supervising former peers, then you can’t afford to miss this training. Bring this training to your office! See page 51 for on-site details.

ONE-DAY WORKSHOP

$149 per person

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FLORIDA

NEVADA

TENNESSEE

Ft. Lauderdale – October 31 Ft. Myers – October 30 Jacksonville – October 5 Lakeland – October 4 Melbourne – November 2 Orlando – November 3 Pensacola – October 6 St. Petersburg – October 2 Tampa – October 3 West Palm Beach – November 1

Las Vegas – September 25 Reno – September 11

Chattanooga – September 12 Germantown – October 6 Johnson City – September 14 Knoxville – September 13 Nashville – October 5

GEORGIA

NORTH CAROLINA

Atlanta – September 11 Atlanta – October 4 ILLINOIS

Arlington Heights – November 29 Chicago – November 27 Oakbrook Terrace – November 28 INDIANA

Bloomington – August 15 Evansville – August 25 Ft. Wayne – August 29 Indianapolis – August 14 Lafayette – August 16 Merrillville – October 30 South Bend – August 17

NEW HAMPSHIRE

Manchester – October 26 Portsmouth – October 27 NEW YORK

Middletown – August 22 New York – August 21 Plattsburgh – September 6 Greensboro – September 28 Greenville – September 26 Hickory – September 29 Raleigh – September 27 Wilmington – September 25

VERMONT

Burlington – September 5 WISCONSIN

Green Bay – November 6 La Crosse – November 8 Wausau – November 7

OHIO

Akron – August 10 Cincinnati – August 7 Columbus – August 9 Dayton – August 8 Independence – August 11 Toledo – August 18 OKLAHOMA

Bozeman, MT participant Delena Maney said: “I don’t normally give 10’s across the board, but this was by far the best seminar I’ve been to. The speaker was very informative and encouraging. Thank you!”

Tulsa – November 3 SOUTH CAROLINA

Greenville – September 15



35

Is the job of supervisor tough? Yes. Yet it’s also one of the most important, and it’s definitely the pathway to a fulfilling career that can offer tremendous personal rewards for your entire life. Let us help you prepare for the rocky road every supervisor travels by making the journey less painful and infinitely more successful. Reserve your seat today!

The Complete Course on How to Supervise People 00


ONE-DAY WORKSHOP

$149 per person

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ARKANSAS

IOWA

NEW HAMPSHIRE

PENNSYLVANIA

WEST VIRGINIA

Fayetteville – August 17 Little Rock – August 18

Cedar Rapids – November 29 Davenport – November 30 Des Moines – November 28

Concord – September 8 West Lebanon – September 7

Wheeling – October 2

Anaheim – August 4 Irvine – September 12 Long Beach – August 1 Oakland – September 13 Ontario – August 3 Pasadena – August 2 San Diego – September 11 San Jose – September 14

KANSAS

Albany – November 15 OHIO

Altoona – October 17 Butler – October 18 Scranton – November 7 State College – October 16 Washington – October 19 Wilkes-Barre – November 8

Akron – October 20

TEXAS

Cheyenne – August 24

OKLAHOMA

Houston – August 9 San Antonio – August 8

COLORADO

MISSOURI

CALIFORNIA

Colorado Springs – August 21 Denver – August 23 Golden – August 22 HAWAII

Wichita – August 24 MICHIGAN

Farmington Hills – October 23 MINNESOTA

Bloomington – September 14 St. Cloud – September 15 Kansas City – November 27 Springfield – August 16 NEBRASKA

NEW YORK

Oklahoma City – November 9 Tulsa – August 23

WISCONSIN

Appleton – September 12 Madison – September 13 WYOMING

UTAH

OREGON

Salt Lake City – August 2

Eugene – September 7 Medford – September 8 Portland – September 5 Salem – September 6

WASHINGTON

Seattle – August 14 Spokane – August 16 Tacoma – August 15

Omaha – October 20

Honolulu – August 18


Assertiveness Skills for Managers & Supervisors 00


ONE-DAY WORKSHOP

$199 per person

36

Assertiveness isn’t an option for success-minded managers— it’s a must-have skill. This powerful one-day seminar is designed to provide you with the communication essentials you need to manage with greater confidence and authority. You’ll master people skills and assertive communication techniques guaranteed to give you an edge when you deal with any personality, problem or situation.

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ALABAMA

DELAWARE

NEW MEXICO

PENNSYLVANIA

VIRGINIA

Birmingham – November 17

Wilmington – September 18

Albuquerque – November 27

CALIFORNIA

GEORGIA

NEW YORK

Allentown – September 20 Harrisburg – September 19

Fairfax – October 20 Virginia Beach – October 25

Anaheim – August 9 Burbank – August 7 Ontario – August 8 Sacramento – August 11 San Diego – August 10

Atlanta – October 17

Albany – September 22 Hauppauge – November 30 New York – November 29 Syracuse – September 21

MARYLAND

Annapolis – October 18 Frederick – October 19



Management & Leadership Skills for First-time Supervisors & Managers 00

This intensive two-day workshop is designed for new supervisors who want to grow their management skills—and get on the fast track to achieving leadership success. Why risk your career stumbling along by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a two-day workshop away! Bring this training to your office! See page 51 for on-site details. Attend this seminar FREE with STAR12! See page 50 for details.

TWO-DAY WORKSHOP

$299 per person

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CALIFORNIA

MARYLAND

PENNSYLVANIA

VIRGINIA

Monterey – September 5 – 6 Oakland – November 15 – 16 Ontario – September 26 – 27 Pasadena – September 13 – 14 San Bernardino – September 18 – 19 San Diego – October 25 – 26 San Francisco – November 28 – 29 San Jose – November 13 – 14 San Luis Obispo – September 7 – 8 Torrance – September 28 – 29 Van Nuys – September 11 – 12

Annapolis – August 28 – 29 Hagerstown – August 23 – 24 Waldorf – August 30 – 31

Erie – November 1 – 2 King of Prussia – October 5 – 6 Lancaster – October 25 – 26 Philadelphia – October 23 – 24 Reading – October 3 – 4 Scranton – October 12 – 13

Fairfax – August 21 – 22 Richmond – November 29 – 30 Salem – September 7 – 8 Virginia Beach – November 27 – 28 Winchester – October 5 – 6

RHODE ISLAND

Parkersburg – October 3 – 4

MASSACHUSETTS

Andover – August 2 – 3 Leominster – November 27 – 28 Taunton – August 8 – 9 Worcester – November 29 – 30

Providence – August 10 – 11

MISSISSIPPI

SOUTH DAKOTA

Jackson – November 13 – 14 Tupelo – November 15 – 16

Rapid City – October 2 – 3 Sioux Falls – November 20 – 21

Ft. Collins – October 10 – 11 Grand Junction – October 24 – 25

MISSOURI

TEXAS

Kansas City – August 14 – 15

FLORIDA

MONTANA

Arlington – August 15 – 16 Beaumont – October 18 – 19 Dallas – August 17 – 18 Dallas – September 5 – 6 Denton – August 21 – 22 El Paso – October 16 – 17 Houston – October 2 – 3 Houston – October 30 – 31

COLORADO

Ft. Lauderdale – August 22 – 23 GEORGIA

Billings – September 28 – 29 Great Falls – September 26 – 27

Atlanta – August 3 – 4 Atlanta – September 5 – 6

NEBRASKA

IDAHO

NEW HAMPSHIRE

Omaha – September 18 – 19

Idaho Falls – October 4 – 5 ILLINOIS

Arlington Heights – August 10 – 11 Chicago – August 30 – 31 Oak Brook – September 7 – 8 Oakbrook Terrace – August 8 – 9 Schaumburg – September 5 – 6 INDIANA

Columbus – August 21 – 22 Evansville – November 20 – 21 Ft. Wayne – October 31 – November 1 Indianapolis – November 2 – 3 KANSAS

Overland Park – September 20 – 21 Topeka – September 14 – 15 Wichita – September 12 – 13 KENTUCKY

Lexington – October 23 – 24 Louisville – August 23 – 24

WEST VIRGINIA WYOMING

Rock Springs – October 26 – 27

Keene – October 24 – 25 Manchester – August 17 – 18 Portsmouth – August 15 – 16

UTAH

NEW JERSEY

Burlington – November 13 – 14

Salt Lake City – November 28 – 29 VERMONT

Freehold – November 27 – 28 NEW MEXICO

Albuquerque – August 9 – 10 NEW YORK

Albany – September 25 – 26 Buffalo – October 30 – 31 Elmira – October 10 – 11 Hauppauge – October 31 – November 1 New York – November 2 – 3 OHIO

Canton – November 6 – 7 Chillicothe – October 25 – 26 Independence – November 8 – 9

QUICK TIP: Learn to set goals and do it consistently. You need long-range goals that are broken down into smaller goals. Consider annual, monthly, weekly and daily goals to keep you focused on what’s most important.



37

The Supervisor’s Role as Trainer & Coach 00

ONE-DAY WORKSHOP

$199 per person

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ARKANSAS

NEW YORK

Little Rock – November 20

Albany – October 2 Hauppauge – August 2 Henrietta – October 4 New York – August 3 Syracuse – October 3 Tarrytown – August 1

COLORADO

Colorado Springs – November 2 Denver – November 1 DELAWARE

Dover – September 8 Wilmington – November 3 Washington, DC – September 7

Asheville – October 31 Greensboro – November 1 Raleigh – November 2

FLORIDA

PENNSYLVANIA

IDAHO

Boise – August 23 Idaho Falls – August 22 INDIANA

Indianapolis – September 27 MAINE

Augusta – October 6 MARYLAND

Annapolis – September 13 Baltimore – September 14 Hagerstown – September 12 Waldorf – September 15

Allentown – August 9 Altoona – August 11 Harrisburg – September 11 King of Prussia – August 10 Williamsport – September 25 TENNESSEE

Johnson City – October 30 VIRGINIA

Chesapeake – September 11 Fairfax – September 6 Fredericksburg – September 5 Richmond – October 5 WASHINGTON

Billings – November 21 Helena – November 20

Everett – October 3 Olympia – October 5 Pasco – August 24 Seattle – October 4 Spokane – October 2 Tacoma – October 6

NEBRASKA

WYOMING

MONTANA

Omaha – November 21 NEW JERSEY

Bring this training to your office! See page 51 for on-site details. Attend this seminar FREE with STAR12! See page 50 for details.

NORTH CAROLINA


Jacksonville – August 4 Orlando – August 2 Tampa – August 3

Superior knowledge and experience don’t always translate into the ability to teach others. And that’s exactly why you need this fun and informative one-day seminar. It’s jam-packed with proven strategies and expert techniques to help you train your staff more effectively, improving their efficiency and making you a better overall manager. Learn how the right training and coaching from you can send your team’s productivity through the roof!

Casper – October 30 Cheyenne – October 31

Edison – August 8 Morristown – August 7

8 Reasons Why Coaching Employees Is Critical to You and Your Organization It’s never been more important to mentor and coach employees. Millennials, especially, give their loyalty and trust to people much more than to organizations. Here are eight reasons successful companies have an active coaching and mentoring process in place and are reaping the benefits: 1. Communicates expectations and goals 2. Creates supportive relationships 3. Provides direction 4. Provides constant performance feedback 5. Identifies needed training 6. Empowers the employee 7. Improves the employee’s understanding, skills and confidence 8. Offers praise and rewards For more insight, tips and techniques on how to coach today’s worker, enroll in The Supervisor’s Role as Trainer & Coach. We are constantly adding new cities and dates to our schedule, so call us for details or check online.


38


Leadership & Management Skills for Women 00

ONE-DAY WORKSHOP

$199 per person

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Developed by the National Businesswomen’s Leadership Association, this intensive one-day workshop is designed to build on the inherent talents and strengths to help women become more effective, more confident and more successful. Invest just one day from your busy schedule, and you’ll gain the essential techniques and strategies sure to bring you career success for years to come. Don’t miss this chance to build your skills fast to become a highly effective, inspiring leader others are eager to follow! Bring this training to your office! See page 51 for on-site details. Attend this seminar FREE with STAR12! See page 50 for details.

CONNECTICUT

KENTUCKY

NEW JERSEY

PENNSYLVANIA

Hartford – November 15 Norwalk – November 17 Waterbury – November 16

Lexington – August 28 Louisville – October 12

DELAWARE

Augusta – September 28 Bangor – September 29 South Portland – September 27

Cherry Hill – October 3 Edison – October 5 Freehold – October 4 Parsippany – October 6 Princeton – September 5

Du Bois – October 26 Erie – September 8 Johnstown – October 25 King of Prussia – November 8 Philadelphia – November 6 Pittsburgh – October 27 West Chester – November 7 York – November 9

MAINE

Wilmington – October 24 ILLINOIS

Arlington Heights – August 15 Bloomington – August 30 Chicago – August 16 Oak Brook – August 17 Oakbrook Terrace – September 12 Peoria – August 29 Rockford – August 18 Schaumburg – September 13 Urbana – August 31 INDIANA

Columbus – October 11 Indianapolis – October 10 Lafayette – September 11 Merrillville – August 14

MASSACHUSETTS

Andover – November 29 Boston – November 30 MICHIGAN

Ann Arbor – August 24 Bay City – August 9 East Lansing – August 23 Farmington Hills – August 25 Flint – August 8 Grand Rapids – August 21 Kalamazoo – August 22 Marquette – August 11 Traverse City – August 10 Troy – September 18

NEW YORK

East Syracuse – September 6 Jamestown – September 7

TEXAS

NORTH CAROLINA

Austin – November 1 San Antonio – November 2

Charlotte – November 2 Greenville – November 3

WISCONSIN

OHIO

Appleton – August 3 Brookfield – August 4 Eau Claire – August 1 Green Bay – August 2

Akron – September 20 Beachwood – September 19 Canton – October 30 Cincinnati – October 13 Columbus – September 21 Dayton – November 1 Lima – October 31

NEW HAMPSHIRE


Concord – November 28 Portsmouth – November 27

MORE MANAGEMENT & SUPERVISORY SKILLS RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming management Webinars: We recommend How to Give Effective Performance Reviews, How to Effectively Supervise Off-site Employees and The Essentials of Management for First-time Managers, three of our upcoming one-hour Webinars. Convenient, affordable and full of bottom-line information— you can’t afford to miss them. See pages 26 – 27 for a schedule and more information.

You may also be interested in … Supervisors Success Secrets Prepare to seize the rewards a supervisory role has by honing your skills and shaping your style. Discover a set of proven principles, achievable traits and common characteristics that will set the stage for your success. DVD ROM



39

EXCEL TRAINING ®

If you’ve ever thought “There’s gotta be a better, faster way” to get things done in Excel, welcome to NST’s Excel training material. Although it is one of the world’s most used software programs, Excel can be one of the most infuriating as well. Wouldn’t it be nice to get the job done faster with less frustration? Boost your productivity, take back your valuable time and make your life at work easier when you put the power of Excel to work for you with NST’s seminars.

Advanced Training for Microsoft Excel ®

00

®

ONE-DAY WORKSHOP

$179 per person

|

As a veteran Excel user, you know that the software has unlimited capabilities for making your job easier and less stressful. But learning everything Excel can do can be a daunting task. This next-level workshop will teach you the most advanced features and functions Excel offers—taking your level of proficiency from basic to advanced. After one day of training, you’ll be amazed at how this powerful program can work for you. Bring this training to your office! See page 51 for on-site details. Attend this seminar FREE with STAR12! See page 50 for details.


ALABAMA

FLORIDA

SOUTH CAROLINA

VIRGINIA

Anniston – August 10 Birmingham – August 9 Mobile – August 7 Montgomery – August 8

Ft. Lauderdale – September 11 Ft. Myers – September 12 Gainesville – August 2 Jacksonville – August 3 Orlando – August 1 Tampa – September 13

Charleston – September 8 Columbia – September 7 Greenville – September 6

Roanoke – August 24

ALASKA

Anchorage – August 11 Fairbanks – August 10 ARIZONA

Phoenix – October 18 Tucson – October 17 ARKANSAS

Fayetteville – October 6 Little Rock – October 5 CALIFORNIA

Anaheim – October 4 Bakersfield – November 27 Fresno – November 16 Long Beach – October 3 Modesto – November 14 Monterey – November 15 Oakland – November 29 Ontario – October 5 Pasadena – October 6 Sacramento – November 13 San Diego – October 30 San Jose – November 28 Ventura – October 2

GEORGIA

Atlanta – August 11 Atlanta – September 18 Augusta – August 4

TENNESSEE

Chattanooga – September 19 Germantown – September 22 Jackson – September 21 Johnson City – September 5 Nashville – September 20

Pasco – August 31 Seattle – August 29 Tacoma – August 30

TEXAS

MAINE

Houston – November 15

Augusta – November 28 Bangor – November 27

UTAH

NEVADA

WASHINGTON

Salt Lake City – October 16

Las Vegas – September 8 Reno – September 7 NEW HAMPSHIRE

Portsmouth – November 29 NEW MEXICO

Albuquerque – October 25 NORTH CAROLINA

Charlotte – August 21 Greensboro – August 23 Hickory – August 22

Brunswick, OH participant Nicole Damiano said: “Great workshop! I gained a ton of knowledge about Excel— I thought I knew a lot about Excel until I came to the seminar. Two thumbs up!”

OKLAHOMA

Oklahoma City – October 24 Tulsa – October 23


40


Become a Power User: Microsoft Excel ®

00

®

ONE-DAY WORKSHOP

$139 per person

|


Learn the user-friendly shortcuts, tips, tricks and time-saving commands that busy professionals like you swear by to get the most out of Microsoft Excel. This skill-boosting one-day workshop is designed specifically to uncover the many ways Excel can make your job easier. Your expert instructor will use our exclusive hands-off training approach that features state-of-the-art projection equipment. This method guarantees that you’ll learn— and retain—a maximum amount of information in a minimum amount of time! Bring this training to your office! See page 51 for on-site details. Attend this seminar FREE with STAR12! See page 50 for details.

CALIFORNIA

KENTUCKY

OHIO

WISCONSIN

Fresno – August 3 Long Beach – August 23 Los Angeles – August 24 Ontario – August 22 Sacramento – August 4 San Diego – August 21

Louisville – November 7

Cincinnati – November 6 Columbus – September 12 Dayton – September 13

Brookfield – August 8 Madison – August 10 Racine – August 9

CONNECTICUT

MICHIGAN

MARYLAND

Annapolis – November 8 MASSACHUSETTS

Taunton – October 26

Cromwell – October 25 Farmington – October 24 ILLINOIS

Ann Arbor – September 11 Farmington Hills – September 26 Traverse City – September 25


MINNESOTA

INDIANA

Bloomington – September 7 St. Cloud – September 8

Merrillville – November 9

PENNSYLVANIA

Erie – September 27

QUICK TIP: Charts created in Excel can be exported to other Office programs. For example, you can use a chart created in Excel in your PowerPoint ® presentation.

NEW HAMPSHIRE

IOWA

Manchester – October 27

Des Moines – August 11


MORE EXCEL TRAINING RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming Microsoft Excel Webinars: We recommend a few of our many performance-boosting one-hour Webinars: • Maximizing the Use of Excel ® Dashboards • Microsoft ® Excel ® Charts & Graphs • Mastering Excel ® Functions & Formulas

You may also be interested in … Microsoft ® Excel ® 2016 Video Training Series Excel 2016 is the most powerful version ever! These training videos are guaranteed to show you something you never knew, to teach you a faster way to do an everyday task and to make your life easier and less stressful. DVD ROM

Convenient, affordable and full of bottom-line information— you can’t afford to miss them. See pages 26 – 27 for a schedule and more information.


Item No. 10-8306-60005; three DVD-ROMs CATALOG PRICE: $199.95

41

COMMUNICATION & MARKETING Successful business professionals have one thing in common—the ability to positively communicate with others. No matter how awkward you might feel you are, the skills you’ll take away from an NST seminar are sure to make you a more credible, confident, persuasive communicator the very next day.

The Copywriter’s Workshop 00

TWO-DAY WORKSHOP

$899 per person

|



ALABAMA

MASSACHUSETTS

PUERTO RICO

Huntsville – October 10 – 11 Montgomery – October 12 – 13

Worcester – October 23 – 24

San Juan – November 20 – 21

MICHIGAN

SOUTH CAROLINA

ARIZONA

Kalamazoo – September 18 – 19

Greenville – August 23 – 24

MINNESOTA

TEXAS


Lubbock – October 16 – 17 San Antonio – October 12 – 13

Phoenix – November 15 – 16 ARKANSAS

Little Rock – September 26 – 27 CALIFORNIA

MISSISSIPPI

Jackson – August 7 – 8

Oakland – October 18 – 19

MISSOURI

COLORADO

Springfield – October 23 – 24

Greeley – November 13 – 14

NEBRASKA

FLORIDA

Omaha – October 10 – 11

Ft. Lauderdale – November 6 – 7 GEORGIA


Fairfax – October 30 – 31 Richmond – September 7 – 8 Virginia Beach – September 5 – 6

NEW HAMPSHIRE NEW JERSEY

ILLINOIS

Princeton – August 2 – 3

Arlington Heights – September 20 – 21 Chicago – September 14 – 15 Rockford – September 12 – 13 Springfield – August 14 – 15

NEW YORK

Hauppauge – November 6 – 7 New York – November 8 – 9 NORTH CAROLINA

INDIANA

Evansville – August 16 – 17 Ft. Wayne – September 27 – 28

Greensboro – August 21 – 22 OHIO

IOWA

Akron – September 25 – 26

Des Moines – August 30 – 31

PENNSYLVANIA

LOUISIANA

King of Prussia – November 1 – 2

Baton Rouge – August 9 – 10

UTAH

Concord – November 29 – 30

Atlanta – November 8 – 9

42

Great copywriting will make your marketing materials, Web traffic and customer engagement all see instant improved results. And you don’t need to be Hemingway to learn how to create fresh and evergreen content for your organization. No matter if your message is a 140-character Tweet or an eight-page sales letter, the skills you take from this two-day event will ensure that your copy is powerful and effective. You’ll walk away knowing how to grab your readers’ attention and hold on to it.

QUICK TIP: People look at pictures first and then move to the headline. Eighty percent of your readers will stop at the headline. Give enough information in your headline to let readers know something about the product and its benefits.



To be successful in the modern world, you need to have a social media presence—but having a bad presence can be worse than having no presence at all. Organizations that are effectively using social media have one thing in common: They have a clearly defined plan. They know what they want to achieve from their efforts, which tools work best for their needs and how to get results. When you leave this indepth two-day course, you’ll know all of that and more. Enroll today!

Social Media Marketing 00

TWO-DAY WORKSHOP

$299 per person

|



ARIZONA

NEBRASKA

OHIO

SOUTH CAROLINA

Phoenix – August 30 – 31

Omaha – August 21 – 22

Greenville – October 10 – 11

COLORADO

NEW HAMPSHIRE

Canton – September 20 – 21 Toledo – August 9 – 10

Denver – October 4 – 5

Concord – September 18 – 19

OREGON

Austin – October 2 – 3 Dallas – October 30 – 31 Houston – November 1 – 2 San Antonio – August 23 – 24

MARYLAND

NEW YORK

Annapolis – October 12 – 13

Buffalo – November 20 – 21 Hauppauge – November 28 – 29

MICHIGAN

Portland – August 28 – 29 PENNSYLVANIA

Allentown – September 11 – 12 Philadelphia – September 13 – 14

Kalamazoo – August 7 – 8

NORTH CAROLINA

MISSOURI

Hickory – September 18 – 19 Winston-Salem – September 20 – 21

Kansas City – November 28 – 29

Digital Marketing Boot Camp 00


TWO-DAY WORKSHOP

$299 per person

|


TEXAS


Want a real return on investment for your marketing strategies in half the time? This new workshop cuts through the hype and the buzzwords to teach you strategies that get the results YOU need. In two fast-paced days, you’ll learn to build an effective digital marketing strategy, reach your target audience and increase your visibility in an extremely competitive landscape. Results matter. Enroll today! Bring this training to your office! See page 51 for on-site details. Attend this seminar FREE with STAR12! See page 50 for details.

DELAWARE

KENTUCKY

OHIO

WEST VIRGINIA

Wilmington – August 9 – 10

Louisville – October 23 – 24

Charleston – October 4 – 5

HAWAII

MARYLAND

Honolulu – August 24 – 25

Frederick – November 28 – 29

Akron – October 4 – 5 Cincinnati – October 25 – 26 Dayton – September 5 – 6 Independence – October 2 – 3

ILLINOIS

MASSACHUSETTS

Oak Brook – October 18 – 19 Peoria – November 8 – 9 Rockford – October 10 – 11 Urbana – November 6 – 7

Braintree – November 15 – 16 Danvers – November 13 – 14 NEW HAMPSHIRE

Manchester – November 27 – 28

INDIANA

Indianapolis – September 7 – 8 IOWA

Davenport – September 5 – 6 Des Moines – September 7 – 8

NORTH CAROLINA

Charlotte – November 16 – 17 Raleigh – November 14 – 15

PENNSYLVANIA

Allentown – August 14 – 15 Philadelphia – August 16 – 17

WISCONSIN

Brookfield – October 30 – 31 Green Bay – November 1 – 2 La Crosse – October 12 – 13 Madison – October 16 – 17

SOUTH CAROLINA

Charleston – August 28 – 29 VIRGINIA

Fairfax – August 7 – 8 Winchester – October 2 – 3



43

How to Communicate With Tact, Professionalism and Diplomacy 00


ONE-DAY WORKSHOP

$199 per person

|



ARKANSAS

INDIANA

NEBRASKA

TEXAS

Fayetteville – October 23 Little Rock – October 24

Bloomington – November 28 Columbus – November 27 Lafayette – November 30 Merrillville – September 11 South Bend – November 3 Terre Haute – November 29

Lincoln – September 21 Omaha – September 20

Austin – November 30 Corpus Christi – November 29 McAllen – November 28

IOWA

Freehold – November 3

Cedar Rapids – September 6 Davenport – September 7 Des Moines – September 5 Sioux City – September 19

NORTH CAROLINA

KANSAS

OHIO

CALIFORNIA

Fresno – November 8 Oakland – November 6 San Francisco – November 7 COLORADO

Boulder – September 12 Denver – September 13 CONNECTICUT

Hartford – September 27 North Haven – September 26 Washington, DC – August 2

Overland Park – September 22 Topeka – August 1 Wichita – August 2

FLORIDA

LOUISIANA


Ft. Lauderdale – August 9 Ft. Myers – August 8 Jacksonville – August 2 Melbourne – October 25 Miami – October 23 Orlando – August 3 Tallahassee – August 1 Tampa – August 4 West Palm Beach – October 24 GEORGIA

Athens – August 16 Atlanta – August 17 Atlanta – September 13

Baton Rouge – August 24 New Orleans – August 23 MARYLAND

Annapolis – August 4 Baltimore – August 11 Towson – September 12 Waldorf – August 3

NEW HAMPSHIRE

Concord – September 25 NEW JERSEY

Greensboro – October 2 Raleigh – August 24 Winston-Salem – August 23 Akron – November 15 Canton – November 14 Independence – November 13 OKLAHOMA

VIRGINIA

Fairfax – August 1 Lynchburg – September 28 Richmond – September 11 WISCONSIN

Appleton – October 25 Brookfield – October 19 Eau Claire – October 6 Green Bay – October 24 La Crosse – October 5 Madison – October 26 Racine – October 27 Wausau – October 23

Tulsa – August 3 PUERTO RICO

San Juan – October 27 SOUTH CAROLINA

Greenville – August 15 SOUTH DAKOTA

MICHIGAN

Sioux Falls – September 18

Ann Arbor – November 1 Bay City – October 30 Farmington Hills – October 31 Jackson – November 2

TENNESSEE

Nashville – September 29

MINNESOTA

ILLINOIS

Arlington Heights – September 14 Bloomington – October 16 Champaign – October 17 Chicago – September 12 Oak Brook – September 13 Oakbrook Terrace – October 18 Rockford – September 15

44

Contrary to popular belief, the ability to communicate with finesse and diplomacy isn’t a gift that some are born with and the rest of us lack. It’s a skill that can be learned and mastered, just like any other skill—and this special one-day training offers the easiest, most effective way to build these essential communication skills. Learn the secrets to being seen as a polished, influential professional who garners respect and builds positive relationships with ease!

Bloomington – October 3 Bloomington – October 31 Duluth – October 30 Rochester – October 4 St. Cloud – October 2 MISSOURI

Chillicothe – September 25 Columbia – August 9 Kansas City – August 11 St. Charles – August 8 St. Joseph – August 10 St. Louis – August 7 Springfield – September 26

QUICK TIP: Give busy readers only what they need, and deliver it clearly and concisely. Your clarity will make them more receptive to future communication from you.



As a professional, there are few things you can do that will hurt your career more than being a poor communicator. Even if you consider yourself a good communicator, there’s a good chance you’re committing some of the cardinal sins of communication without even realizing it. This one-day training workshop will help you identify and eliminate things you’re doing that are negatively affecting your communication, making you more effective and productive immediately.

Breaking Bad Communication Habits 00


ONE-DAY WORKSHOP

$199 per person

|



ALASKA

Anchorage – September 14 ARIZONA

Sacramento – August 21 San Diego – November 27 San Francisco – August 23 COLORADO

Chandler – August 29 Phoenix – August 28 Tucson – August 30

Denver – August 29

Framingham – September 14 Springfield – September 11 Worcester – September 12

|

Spokane – September 12 WISCONSIN

Brookfield – September 15

Portland – November 17 Salem – November 16 PENNSYLVANIA

Lancaster – October 12

ONE-DAY WORKSHOP

$249 per person

WASHINGTON

OREGON

MASSACHUSETTS

Essential Skills of Dynamic Public Speaking 00

Providence – September 13

Dayton – August 17

Boise – September 11

Anaheim – November 28 Bakersfield – August 24 Burbank – November 30 Concord – August 22 Ontario – November 29

RHODE ISLAND

Buffalo – October 26 East Syracuse – October 24 Henrietta – October 25 New York – November 13 OHIO

IDAHO

CALIFORNIA

NEW YORK


Like many businesspeople, you may suffer from presentation butterflies or get so tongue-tied the words just won’t come. If you occasionally “um” and “ah” your way through a presentation, this workshop is just what you need to boost your confidence and credibility. From an audience of one to an audience of 100—or more—we can help you gain the vital skills you need to sail right through any presentation. Bring this training to your office! See page 51 for on-site details. Attend this seminar FREE with STAR12! See page 50 for details.


CALIFORNIA

MASSACHUSETTS

OHIO

RHODE ISLAND

TEXAS

Anaheim – October 30 Pasadena – November 17 Sacramento – November 14

Andover – August 10 Boston – August 11 Worcester – August 9

Cincinnati – November 17 Columbus – November 16

Providence – August 23

OREGON

CONNECTICUT

NEW HAMPSHIRE

Sioux Falls – November 1

Farmington – August 8 North Haven – August 7

Manchester – August 24

Portland – October 30 Salem – November 15

Arlington – September 21 Austin – September 20 Dallas – September 22 Houston – August 14 Houston – September 18 San Antonio – September 19

NEW JERSEY

PENNSYLVANIA

MARYLAND

Atlantic City – October 27 Cherry Hill – October 19 Edison – October 17 Freehold – October 18 Parsippany – October 16

Allentown – October 13 Philadelphia – October 20 Pittsburgh – September 14 York – October 26

Baltimore – September 13 College Park – September 14

SOUTH DAKOTA

VIRGINIA

Fairfax – September 15



45

Business Grammar & Proofreading 00

ONE-DAY WORKSHOP

$199 per person

|

This skill-packed program is designed for busy professionals like you who want to create powerful, persuasive and more effective written communications. We’ve boiled down hundreds of grammar and writing rules to “the most important of the most important,” focusing on those skills that will make the biggest, most immediate impact on your career. Don’t wait any longer to get the crucial writing skills you need to shine like the credible, capable professional you are. Bring this training to your office! See page 51 for on-site details.



ALABAMA

GEORGIA

NEW JERSEY

PENNSYLVANIA

Birmingham – November 29 Huntsville – November 28 Montgomery – November 30

Atlanta – November 3

Cherry Hill – August 15 Edison – August 29 Freehold – August 30 Princeton – August 31 Saddle Brook – August 28

Harrisburg – August 18 King of Prussia – August 17 Philadelphia – August 14 Pittsburgh – November 29

NEW MEXICO

Columbia – September 8

MARYLAND

Annapolis – October 17 Baltimore – October 16 College Park – October 18 Hagerstown – October 23 Waldorf – October 19

ARKANSAS

Little Rock – November 8 CALIFORNIA

Anaheim – November 17 Burbank – November 15 Monterey – October 2 Oakland – October 4 Ontario – November 14 Sacramento – November 3 San Jose – October 3 Torrance – November 16 DELAWARE

Wilmington – August 16 DISTRICT OF COLUMBIA

Washington, DC – October 20


MICHIGAN

NEW YORK

Grand Rapids – August 10 Kalamazoo – August 9 Troy – August 11

Albany – September 27 East Syracuse – September 26 Rochester – September 25

MINNESOTA

NORTH CAROLINA

Bloomington – November 9

Charlotte – October 5

MISSOURI

OHIO

St. Charles – September 28 St. Louis – September 29

Akron – November 28

NEBRASKA

Omaha – September 26

MORE COMMUNICATION & MARKETING RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming communication Webinars: We recommend a few of our many performance-boosting one-hour Webinars: • The Essentials of Facebook ® Marketing • Secrets of Clear Communication • Active Listening Techniques for Effective Communication • Public Speaking Without Fear Convenient, affordable and full of bottom-line information—you can’t afford to miss them. See pages 26 – 27 for a schedule and more information.

SOUTH CAROLINA TEXAS

Arlington – September 11 Austin – September 13 Dallas – September 12 Houston – August 4 Houston – September 15 San Antonio – September 14


You may also be interested in … Assertive Communication Skills Gain insight into why communication breaks down and learn simple, solid steps that’ll spare you from interpersonal interactions that turn into emotional battlegrounds. DVD ROM

High-impact Communication The tools professionals use to communicate are changing quickly and dramatically. Learn the secrets of high-impact communication and how to apply them to achieve your goals, influence others and get results. DVD ROM

46

Item No. 10-9119-60005; one DVD and Program Guide CATALOG PRICE: $99.95



PROFESSIONAL DEVELOPMENT If you want to get ahead in life, there’s only one person you can count on— yourself. Whether it’s new skills, new attitudes or a boost in confidence, developing and growing your career talents is critical to your future success in an ever-changing business climate. NST’s professional development seminars combine entertaining and enjoyable activities with hard-hitting career strategies to help you achieve all your business goals.

Managing Multiple Priorities & Projects

Designed for the way professionals work today, this training is cutting edge, on point and packed with the latest project management techniques and prioritizing tools. You’ll pinpoint old habits and behaviors that are wasting your precious time and sabotaging your efforts, and then learn to replace them with the success habits all top achievers share. Enroll today and stay in control of projects and priorities while meeting your objectives, deadlines and budgets.

ONE-DAY WORKSHOP


00

$149 per person

|



CALIFORNIA

LOUISIANA

RHODE ISLAND

Anaheim – September 20 Bakersfield – August 30 Burbank – September 26 Concord – August 23 Fresno – August 15 Irvine – October 13 Long Beach – September 29 Modesto – August 22 Monterey – August 31 Ontario – September 28 Palo Alto – September 18 Pasadena – September 27 Sacramento – August 16 San Diego – September 19 San Francisco – August 25 San Jose – August 21 Santa Rosa – August 24 Ventura – September 25

Baton Rouge – August 2


MASSACHUSETTS

TEXAS

Andover – November 8 Boston – November 7

Arlington – November 8 Dallas – November 9

NEW HAMPSHIRE

VIRGINIA

Manchester – September 29 Portsmouth – November 9

Chesapeake – October 30 Richmond – October 31

NEW JERSEY

WASHINGTON

Cherry Hill – November 2 Morristown – November 29

Spokane – August 17

DELAWARE

OHIO

Wilmington – November 1

Beachwood – August 10 Columbus – August 11

HAWAII

Honolulu – September 22 ILLINOIS

Chicago – September 25 Oak Brook – September 26 Rockford – September 27

NEW YORK

New York – August 25 Syracuse – October 16 NORTH CAROLINA

Greensboro – October 27

PENNSYLVANIA

Harrisburg – October 24 Philadelphia – October 19 Pittsburgh – November 3 Reading – October 25 York – October 23

Houston, TX participant Jasmine Swoope: “Many times we try to do so much personally and professionally without strategy, planning or tools. This workshop was the mirror check I was looking for.”

IOWA

Des Moines – August 14



47

The Extraordinary Administrative Professional 00

ONE-DAY WORKSHOP

$149 per person

|


CALIFORNIA

MICHIGAN

NEVADA

TEXAS

Anaheim – August 3 Burbank – August 1 Long Beach – August 2 Ontario – August 4

Traverse City – November 28

Las Vegas – September 27 Reno – September 28

Houston – August 8 San Antonio – August 7

Duluth – November 30

OHIO

VIRGINIA

MISSOURI

Columbus – August 10 Lima – August 11

Virginia Beach – September 8

OKLAHOMA

Brookfield – November 29

MINNESOTA

Chicago – November 28 Oak Brook – November 27 INDIANA

Ft. Wayne – October 11 Indianapolis – August 9

Cape Girardeau – August 16 Columbia – September 25 Kansas City – November 13 St. Louis – August 17 MONTANA

Billings – November 9 Helena – November 8

IOWA

Cedar Rapids – October 13 Davenport – October 12

PENNSYLVANIA

Lancaster – September 6 Reading – September 7 State College – September 5 Charleston – October 27

|


Effective interpersonal skills can be learned—and this intensive new workshop provides you with a one-day way to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success. Get the proven tools and techniques you need to make an immediate, dramatic improvement in the way you work with others. Bring this training to your office! See page 51 for on-site details.

ONE-DAY WORKSHOP

$199 per person

WISCONSIN

Oklahoma City – August 9

SOUTH CAROLINA

Strengthening Your People Skills in the Workplace



IOWA

MICHIGAN

OHIO

WASHINGTON

Davenport – August 14 Des Moines – August 15

Farmington Hills – August 16 Grand Rapids – August 14 Lansing – August 15 Troy – September 22

Columbus – November 8

Bellevue – November 30 Seattle – November 29

MAINE

South Portland – October 23 MASSACHUSETTS

Andover – October 24 Boston – October 26 Braintree – October 27 Framingham – October 25

48



ILLINOIS

00

It can take years of trial and error to learn all the professional skills you need to be a truly extraordinary assistant. Fortunately, there’s a better—and easier—way! This energizing seminar is the easiest, most effective way to supercharge your productivity, decrease your stress and dramatically increase your value to your boss and your organization. In just one day, you’ll gain a lifetime of essential information that will help you handle the people, projects, priorities and challenges you face every day.

MISSOURI

Kansas City – November 6 NEBRASKA

Omaha – August 16

OKLAHOMA

Oklahoma City – September 12 TEXAS

Arlington – August 17 Austin – September 15 Dallas – August 16 Dallas – September 13 Houston – September 14 Houston – October 19 San Antonio – October 18



Organization Skills for the Overwhelmed! 00

ONE-DAY WORKSHOP

$199 per person

|

This training delivers the must-have skills to master your time and maximize your effectiveness. We’ll show you how to tell which activities are good time investments and which habits you’ve picked up are flat-out time-wasters. You’ll find out how to free up countless hours with a time management plan that is customized for the way YOU work and that will hold up in the interruption-plagued, ever-changing environment you deal with. Bring this training to your office! See page 51 for on-site details.



ALABAMA

GEORGIA

NORTH CAROLINA

UTAH

Madison – August 10 Mobile – October 6

Atlanta – October 3 Atlanta – October 30

Asheville – September 13 Charlotte – August 11


ARIZONA

KANSAS

PUERTO RICO

Charleston – August 9

Chandler – September 7 Flagstaff – September 5 Phoenix – September 6 Tucson – September 8

Overland Park – November 14

San Juan – October 10

KENTUCKY

SOUTH CAROLINA

Lexington – November 29

Charleston – September 11 Greenville – September 12

ARKANSAS

Little Rock – August 3 COLORADO

Colorado Springs – August 11 Denver – August 9 Ft. Collins – August 8 Golden – August 10 FLORIDA

Jacksonville – August 7 Melbourne – October 19 Orlando – October 20 Pensacola – October 5 Tallahassee – October 4 Tampa – October 18

LOUISIANA

Baton Rouge – October 17 MINNESOTA

Bloomington – November 13 MISSOURI

St. Louis – November 17 Springfield – November 15 NEVADA

Elko – October 30 Henderson – November 20

MORE PROFESSIONAL DEVELOPMENT RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming professional development Webinars: We recommend Finding Balance in Your Workday, Thinking on Your Feet: How to Speak Intelligently at a Moment’s Notice, Handling Personality Clashes in the Workplace, Confidence & Assertiveness Skills for Women and How to Manage Priorities & Time, five of our upcoming one-hour Webinars.

WEST VIRGINIA WYOMING

Cheyenne – September 8

TENNESSEE

Chattanooga – October 2 Knoxville – October 12 Memphis – November 2 Nashville – August 11 TEXAS

Arlington – October 20 Austin – November 28 Dallas – October 19 Dallas – November 27 Houston – October 18 Houston – November 30 San Antonio – November 29


You may also be interested in … Time Management Tune-up Today, the new “normal” is having more work to do and the overwhelming sense that there’s no time to get it all done. Learn simple tips to help you allocate your time, overcome bad habits and enjoy the extra hours you’ll gain. DVD ROM


Convenient, affordable and full of bottom-line information—you can’t afford to miss them. See pages 26 – 27 for a schedule and more information.


49

Did you know?

You can get FREE access to all the training dates in this catalog at one low price!


Corporate pricing is available— call for details

ONE FULL YEAR for only $499! It’s a fantastic deal based on the unlimited seminar attendance* alone … but that’s only the beginning. Your STAR12 pass unlocks 24/7 access to on-demand seminars … more than 350 Webinars, with new titles added every month … quick-tip videos … and much more!


What’s a deal like that worth to you and your career? Priceless. *Unlimited seminars applies to all one- and two-day seminars priced $399 or less.

Important information Whatever your method of registration, be sure to enroll right away since space is limited. As soon as we receive your enrollment, we’ll send your Express Admission Ticket. Simply bring it with you to the program and hand it to the registrar. If your ticket doesn’t arrive before the workshop, be sure to go anyway. We’ll be expecting you. Walk-in registrations are welcome on a space-available basis only. Your tuition is tax deductible. Even the government smiles on professional education. All expenses of Continuing Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible according to Treasury Regulation 1.162-5 Coughlin v. Commissioner, 203 F2d 307. Cancellations and substitutions. Cancellations received up to five business days before the workshop are refundable, minus a registration service charge. After that, cancellations are subject to the entire workshop fee, which you may apply toward a future workshop. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time. Continuing Education Credits: NST offers Continuing Education Credits based on program length and completion in accordance with the National Task Force for Continuing Education guidelines for attendance at our seminars. Our courses may also qualify for other continuing education credits based on the content and specific credit hours awarded for each topic. Be sure to save your Certificate of Attendance and course outline—and contact your professional licensing board or organization to verify specific requirements. Group discount: When three people enroll together in an NST seminar, a fourth may attend FREE! Group discounts apply to live NST seminar registrations only and cannot be used for the STAR12 program or on-demand seminars.

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★ = 60005

FIVE EASY WAYS TO ENROLL IN AN NST WORKSHOP 1. BY PHONE:

For the fastest service, call us toll-free at 1-800-873-7545

2. ONLINE:

Enroll online at www.natsem.com

3. BY EMAIL:

Email your enrollment to us at [email protected]

4. BY FAX:

Fax your enrollment 24 hours a day. Our fax number is 1-913-362-4241. Be sure the fax includes credit card or tax-exempt information.

5. BY MAIL:

Mail your enrollment to us at: NST P.O. Box 804441 Kansas City, MO 64180-4441 Please include: Name and mailing address, workshop and session you wish to attend, your VIP number as it appears on your mailing label, approving manager and billing information.

Bring this training to everyone—tailored to meet your needs Training for everything so you can accomplish anything Improve the performance of your staff and positively impact your bottom line with a tailored training solution from NST. Using multiple training tools and learning resources, we work with you to eliminate the skill gaps in your organization and cultivate a highly proficient staff. Our sole mission is to provide the results-driven training you need, when and where you need it, and at a price that’s costeffective for you and your organization.

Our training solutions include: ●●

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On-site seminars—choose from hundreds of training topics and bring one of our expert trainers to your organization E-learning—on-demand seminars and Webinars, online courses, professional certifications Blended learning—a tailored learning solution that combines live, instructor-led learning with convenient online training Train-the-trainer certification— our flexible and client-focused approach will provide your organization with the highest-impact train-thetrainer solution Content licensing—we can customize a course for your business or you can choose from one of our 250+ courses ready for immediate delivery

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Coaching sessions—executive, group or one-on-one coaching is a critical element in maximizing your organization’s training investment Management engagement—educate your management team about your training objectives and goals Keynote speaking—no matter what style of keynote presentation you’re looking for, one of our keynote speaking professionals can deliver Live Webinars—live, instructor-led training from the comfort and convenience of a participant’s office or conference room STAR12—unlimited access to seminars, Webinars and online learning tools for one year

NST offers tailored training that delivers measurable results … engages and inspires your team for maximum retention … and provides innovative content that meets your goals. There’s simply no better way to get your team up to speed fast while getting every professional in your organization on the same page at the same time

6900 Squibb Road • P.O. Box 522 • Mission, KS 66201-0522 1-800-344-4613 • Email [email protected] www.natsem.com/CorporateTraining

MOST POPULAR TRAINING OPTIONS •

The Essentials of Communication and Collaboration for Leaders

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Customer Service That WOWS!

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Managing Multiple Priorities and Projects

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Developing Trust and Respect in the Workplace

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To learn more about NST on-site training solutions, visit: www.natsem.com/ CorporateTraining

Call today! 1-800-344-4613 • Email: [email protected]

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BUSINESS HD-DVD VIDEO SKILLS SOLUTIONS RESOURCES

BRAND NEW! Unlock the keys to each generation— and dispel the myths

LEADING A CROSS-GENERATIONAL WORKFORCE Solve your biggest communication, conflict and collaboration challenges Today’s workplace is more diverse than ever before. Not only are people from different backgrounds and cultures working together, but for the first time in history, there could be up to five generations working together. This HD-quality DVD program arms you with key leadership principles and the latest research on today’s generational trends to help you get the most from your highly skilled and very diverse team.

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Item No. 10-9128-60005; one DVD-ROM SPECIAL CATALOG PRICE: $199.95

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MODULES INCLUDE: 1 Understanding the Generations Broaden your understanding of each generation in the workforce and discover general characteristics and major influences that have helped to shape their perspectives. 2

Looking Beyond Generational Trends

Identify how each generation is perceived by the others and learn the contributing factors that have shaped many of the misperceptions that linger.

5

Building a Cross-generational Team That Works Together

Teambuilding is hard even in the best circumstances, but multi-generational teams bring a whole new set of problems. 6

Addressing Generational Conflict

Identify how generational differences and communication preferences contributes to team conflict and gain strategies for nipping it in the bud before it goes too far.

3 Managing Cross-generational Teams Build a successful multi-generational team by understanding the motivating factors for each generation, and learn what they want from you as their leader. 4

Communicating Across Generations

Understand how each generation communicates and identify tools and techniques to tailor your message for maximum clarity, effect and understanding.

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To order, call toll-free 1-800-873-7545, online at www.ourbookstore.com.

HD-DVD VIDEO SOLUTIONS

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EMOTIONAL INTELLIGENCE

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The workplace is bursting with emotional situations, and the people who most successfully navigate through it are the ones who’ve unlocked the power of emotional intelligence (EI). This DVD is your key. Our new, exciting 90-minute program reveals the secrets of EI—the ability to stay calm and in control of every situation—and explains how to use this skill to take your career to the next level. In this exciting 90-minute program, you’ll learn: • The 5 attributes that comprise EI for leadership • How to properly manage relationships in order to move a team of people in a desired direction • The drawbacks of seeing your emotions as liabilities • The benefits of emotions serving as assets • How to break down the SELF Personality Profile and let it guide how you interact with others • Proven techniques and strategies that help you better harness your emotions • The keys to recognizing nonverbal communication messages • Active listening strategies to help you understand what is really being said • How to respond when you want someone to change their behavior • Techniques for relaying bad news that can help you improve rapport and build consensus With an emphasis on the role of EI in handling the pressure of leadership—whether you’re in management or looking to step into a leadership role—this training will improve your ability to engage and influence others and allow you to connect with everyone in a more positive way.

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COURSE TOPICS: MODULE 1: Using Emotional Intelligence to Your Advantage Run time: 14:20 MODULE 2: Emotions as Valuable Assets Run time: 18:02 MODULE 3: Personality Styles and Their Effects on EI Run time: 17:19 MODULE 4: Social Awareness—Embracing Different Perspectives Run time: 17:06 MODULE 5: Preparing for—and Responding to—Emotional Situations Run time: 21:32



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desktop!

NEW! We’re coming to your area …

SKILLPATH ON-DEMAND SEMINARS

Five HD-quality programs that bring critical business skills and engaging presentations of our most requested public seminars right to your desktop. It’s like having a personal one-on-one session with our nationally recognized speakers.

ORDER TODAY—AS LOW AS $99! Business Writing Basics for Professionals

NO NEED TO LEAVE THE OFFICE These DVDs bring our best-selling seminars right to you!

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SPECIAL CATALOG PRICE: $149

How to Become a Better Communicator

Essential communication skills training for managers, supervisors, team leaders and others. DVD ROM



Dealing Effectively With Unacceptable Employee Behavior

Get the productivity, cooperation and results you need without damaging relationships. DVD ROM



Managing Multiple Projects, Objectives and Deadlines

Get and keep control of concurrent projects, competing priorities and critical deadlines. DVD ROM


Excelling as a Manager or Supervisor

The essential skills and knowledge you need to become a great manager or supervisor. DVD ROM



Each seminar includes: ●● ●● ●●

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Easy-to-use program menu HD-quality videos Complete course workbook and self-assessment in PDF format



OUR VIDEO SOLUTIONS … 50 Ways to Become a More Effective Leader

Stay current and energized by transforming yourself into an outstanding leader through five powerful lessons on managing people and developing your leadership skills. DVD ROM

Item No. 20-9501-60005; five DVDs and companion job aid SPECIAL CATALOG PRICE: $99.95

Project Management Essentials

Add “project manager” to your skill set with this 60-minute DVD and reach new heights with better quality, lower costs, shorter turnarounds and higher ROI—while your stress fades away. DVD ROM


Dealing With Difficult People

Don’t let problem behavior damage your relationships. Replace harmful impulses with measured, productive dialogue and de-escalate personality clashes in your workplace. DVD ROM


Coaching Your Team to Higher Performance

More than ever, managers are being required to quickly build teams that deliver results. This guide walks you through the four stages of team development and your role. DVD ROM


Supervisors Success Secrets

Seize the rewards a supervisory role has by honing your skills and shaping your style. Discover a set of proven principles and common characteristics that will set the stage for your success. DVD ROM


Assertive Communication Skills

Gain insight into why communication breaks down and learn simple, solid steps that’ll spare you from interpersonal interactions that turn into emotional battlegrounds. DVD ROM


Powerful Presentation Skills

It doesn’t matter if you’re making an informal or full-blown presentation … you need a winning speaking style. Get the preparation and critical delivery skills you need to overcome any uneasiness you may have in order to make a dynamic presentation. DVD ROM


High-impact Communication

The tools professionals use to communicate are changing quickly and dramatically. Learn the secrets of high-impact communication and how to apply them to achieve your goals, influence others and get results. DVD ROM


Leadership Best Practices

Survey the traits and best practices of legendary leadership thought leaders with this 60-minute DVD, and create a road map to success in your own leadership role, career and organization. DVD ROM


Time Management Tune-up

Today, the new “normal” is having more work to do and the overwhelming sense that there’s no time to get it all done. Learn simple tips to help you allocate your time, overcome bad habits and enjoy the extra hours you’ll gain. DVD ROM



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HD-DVD VIDEO SOLUTIONS The Essentials of Microsoft ® Excel® 2016

The Essentials of Microsoft ® Access® 2016

This all-new DVD uncovers all the “mustknow” techniques for making Excel 2016 work for you.

No matter what level user you are, this on-target DVD takes the mystery out of database management.

DVD ROM

MICROSOFT OFFICE 2016 VIDEOTRAINING ®

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Item No. 10-8504-60005; five DVD-ROMs; list price: $499.75 SPECIAL CATALOG PRICE: $249.00

Item No. 10-5139-60005; one DVD-ROM CATALOG PRICE: $99.95

If you aren’t using all the features of Outlook, this DVD will open your eyes and introduce new tools to quickly turn your hectic days into productive ones.

Follow step-by-step instructions and best practices, avoid pitfalls, discover practical workarounds and get the absolute most out of your projects!

DVD ROM


ROM

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Item No. 10-8503-60005; five DVD-ROMs; list price: $499.75 SPECIAL CATALOG PRICE: $249.00

ROM


Get the most out of PowerPoint 2016 as you discover priceless tips and techniques for making your presentations come alive. DVD


Microsoft ® Excel® 2013: Essentials

Microsoft ® Access® 2013: Essentials

This special video collection explains how to simplify your workload by improving your number-crunching and data presentation abilities.

This DVD training tool provides a step-by-step tutorial on the critical elements you need to take your data to the next level.


Microsoft ® Outlook® 2013: Essentials

DVD

DVD

The Essentials of Microsoft ® PowerPoint ® 2016

ROM

Save 50% when you buy all 5!


The Essentials of Microsoft ® Word 2016

DVD

®

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The Essentials of Microsoft ® Outlook® 2016

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MICROSOFT OFFICE 2013 VIDEOTRAINING

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Go backstage and see exciting new tools for social media, Calendar features, the Preview window and more. It’s email management to the max. DVD ROM


DVD ROM


Microsoft ® Word 2013: Essentials

After such a major makeover, you won’t believe all the new tools this DVD covers—your Word documents are in for a heavy-duty upgrade! DVD ROM


Microsoft ® PowerPoint ® 2013: Essentials

From the minute you open PowerPoint, you can see it’s different. From slide options, to the secrets of seamless editing during your presentation, to no-cost online delivery, this DVD training delivers the goods. DVD ROM



MICROSOFT ® EXCEL® RESOURCES

MICROSOFT EXCEL 2016 VIDEO TRAINING SERIES ®

®

The world’s best spreadsheet software just got better …

Excel 2016 is the most powerful version ever! These training videos are guaranteed to show you something you never knew, to teach you a faster way to do an everyday task and to make your life easier and less stressful.

BUY ALL 3—ONLY $199.95 DVD ROM

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Microsoft ® Excel® 2016 PivotTables

PivotTables in Excel 2016 are quite simply the easiest and best way to sort and sift through large amounts of data. If your job requires you to deal with huge amounts of data, you owe it to yourself to invest in this training DVD. Gain a powerful new tool to help you make better business decisions today! DVD ROM

Item No. 10-5136-60005; one DVD-ROM; list price: $149.95 SPECIAL CATALOG PRICE: $99.95

Microsoft ® Excel® 2016 Charts & Graphs

If a picture is worth a thousand words, then a well-designed chart or graph inside your report can help you say volumes. Skip the complicated tutorials and thick manuals—this DVD is the fastest, easiest way to learn how to master charts and graphs once and for all. DVD ROM

Do you spend hours entering repetitive information, editing formulas gone wrong and formatting documents into something readable? Not any more! This one-stop resource contains the best of the best keyboard shortcuts that Excel power users swear by. You’ll discover faster ways to do all the things you want to do now—and much, much more! ROM

• Emergency! I Need This Done Yesterday! • Choosing the Most Functional Data • Advanced Data Cleanup • Using PivotTables for Company Personnel Data • Designing Advanced HR Reports • Multiple Reports for Your Dashboard • Creating Custom PivotTables • Budget Reports Made Easy • Consolidating Worksheets • Using Linked Tables to Create PivotTables

COURSE TOPICS:

• Essential Shortcuts for Charts • Using Columns in Sales Charts • Creating Quality Control Charts • Creating a Dynamic Gantt Chart • Configuring Colors and Labels • Visualizing Your Data • Plans vs. Actual: Charting Your Progress • Using Mini-charts to Avoid Clutter • Different Kinds of Specialized Charts • Creating Forecast Charts


Microsoft ® Excel® 2016 Shortcuts

DVD

COURSE TOPICS:


COURSE TOPICS:

• NEW Top 10 Shortcuts • Using Flash Fill • Fill Handle Tips and Techniques • Using Custom Number Formats • Five Formatting Shortcuts • The Ultimate Shortcut: Formatting as a Table • PivotTable Reports and Data Analysis • Designing Your Own Macro Shortcuts • Using Relative Recordings and Looping Commands • Sharing Shortcuts With a New Excel Add-in


57

BUSINESS SKILLS RESOURCES

BEST SELLER! Over four hours of premium content on five CD-ROMs …

BILL CAPODAGLI PRESENTS

THE DISNEY WAY

SERIES

Instill the Disney vision in your company with these five CD-ROMs based on Bill Capodagli’s best-selling book

The Disney Way Series provides comprehensive customer service training and management strategies from Disney expert and best-selling author Bill Capodagli, who has made a career of analyzing the incredible business phenomenon that is Disney. With this five-part program, companies large and small can bring greater vision and innovation to their business operations and achieve success beyond their highest expectations. Bill shows you how to employ the same leadership, creativity and customer service secrets that Disney uses to tackle your most daunting business challenges. The Disney Way Series includes five contemporary, fun and informative modules to watch individually or as a group and assessments to test your grasp of the material. Get yours today! Item No. 20-8305-60005; 5 CD-ROMs and program assessments SPECIAL CATALOG PRICE: $199.95

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Also available on one USB flash drive; Item No. 20-7001-60005

WHAT’S INCLUDED: Innovate—The Pixar Way:

Creativity—The Disney Way:

Go on a tour of the most innovative, creative organization in the world. You’ll learn how to believe in your team … how to jump in and try something different … how to create your own corporate playground … and more.

The Disney creative genius extends well beyond animation, movies and theme parks to encompass the behind-the-scenes business operations as well. Discover the simplicity of Disney creativity, which culminates in a feeling throughout your organization that there is no obstacle that can’t be overcome.

The Disney Way:

Learn the inside story behind the Disney empire’s phenomenal success, including the brilliant strategies and principles you can easily adapt in your own company to create your pathways to excellence. Customer Service—The Disney Way:

Walt Disney fully understood that every aspect of business is “show business” and every customer encounter means an employee is on stage. Learn the secret to dazzling customers in every encounter to win their loyalty for life. 58

Leadership—The Disney Way:

Success in business comes from passionate leadership and a relentless pursuit of excellence. There’s no better model to follow in this quest than Disney. Employ the same leadership strategies that Disney uses to tackle your most daunting business challenges.


STAR12 … MORE options, MORE extras, MORE value STAR12 is the best value we’ve ever offered. Think about this. Your favorite seminars in this catalog average about $250 a session. So choosing two may cost around $500. Now imagine attending as many seminars as you want for ONE FULL YEAR for only $499! It’s a fantastic deal based on the unlimited seminar attendance* alone … but that’s only the beginning. Your STAR12 pass also unlocks 24/7 access to: On-demand seminars—hundreds of topics available for viewing when you want, where you want More than 350 Webinars, with more added every month— 60-minute programs packed with helpful tips

“STAR12 is the perfect answer to today’s tough budgeting dilemmas of how to do more with less. It’s a great investment.” — Jacqueline B., San Antonio, TX “I enrolled in STAR12 because the price was too good. I access anything as many times as I want without any cost. This month alone, I am enrolled in six Webinar sessions, and they are all FREE!” —Ginnette C., Fremont, OH

Quick-tip videos

“STAR12 has such a great variety of training. I’ve received training worth $5,834.00 at minimal cost. I couldn’t pass it up and have renewed my membership every year.”

FranklinCovey Online Audio Collection

—Erin A., Cedar Rapids, IA

Guided learning Extra discounts on books, CDs and DVDs at seminars CEU credits

What’s a deal like that worth to you and your career? Priceless.

If you care about your future, then this deal is too good to pass up! ★ = 60005


Corporate pricing is available—call for details. *Unlimited seminars applies to all one- and two-day seminars priced $399 or less.


59

NONPROFIT ORG. U.S. POSTAGE PAID

Graceland College Center for Professional Development and Lifelong Learning, Inc.

6900 Squibb Road • P.O. Box 2768 • Mission, KS 66201-2768 a division of the Graceland College Center for Professional Development and Lifelong Learning, Inc.

Time-Sensitive Material

★ = 60005

PLEASE RECYCLE

Printed in the USA

LEADING A CROSS-GENERATIONAL WORKFORCE Solve your biggest communication, conflict and collaboration challenges Today’s workplace is more diverse than ever before. Not only are people from different backgrounds and cultures working together, but for the first time in history, there could be up to five generations working together. This HD-quality DVD program arms you with key leadership principles and the latest research on today’s generational trends to help you get the most from your highly skilled and very diverse team.

SPECIAL CATALOG PRICE—ONLY $199.95 For more details, see page 52.

To order, call toll-free 1-800-873-7545

ORDER NOW AND SAVE

$50