rm buyers' guide - RM Support - RM Education

RM Buyers’ guide

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The National Desktop & Notebook Agreement

Commencing 1st August 2009 to 31st July 2012 (extendable to 31st of July 2013)

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Contents Summary of Agreement . .........................................................03 RM offers under the NDNA contract .......................................06 Introducing RM...........................................................................07 RM’s Green Credentials ............................................................08 The RM PC Range: Level 1 – Fit for Purpose...............................09 Level 2 – All Rounder...................................09 Level 3 – Specialist......................................09 RM Case Styles – Educational Benefits.....................................10 RM Case Styles – Technical Specifications................................12 RM PC Roadmap – Products......................................................13 RM PC Roadmap – Performance Levels...................................14 Introducing RM and HP.............................................................15 The HP Desktop Range: Small Form Factor...............................16 Convertible minitower..........................16 Ultra Slim Desktop...............................16 The HP Desktop Range – Technical Specifications...................17 The HP Notebook Range...........................................................18 Value for Money – RM NDNA Price Benefits ..........................20 Value for Money – RM NDNA Service Benefits ......................21 RM’s Supplementary Services...................................................22 RM’s Financing Solutions...........................................................23 Support and Maintenance.........................................................24 Support and Maintenance – How to log a hardware fault....25 Warranty and On-site Sevices..................................................26 RM Customer Service . ...............................................................27 Appendix: Sales Organisation......................................29 Support Organisation..................................30 RM Diagnostic Process.................................31

Buyers’ Guide NDNA 2009-2012 R

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Summary of Agreement Supplier Name

RM Education plc

Contracted for Supply of

RM is a proven and leading provider of ICT hardware, infrastructure, services and financial solutions to Universities. Under the NDNA framework we provide our own PCs and HP PCs and Notebooks. Lot 1 – RM PCs including Desktop Computers and Workstations. Lot 1 – HP PCs including Desktop Computers, Workstations and Thin Client. Lot 2 – HP Notebooks.

Agreement Type

National, commencing for three years on 1st August 2009 with optional one year extension to July 2013.

Co-ordinated by

LUPC on behalf of all nominated Consortia, affiliated HEIs and Colleges of Further Education plus the Research Council bodies.

Product Ranges

RM PC Range RM Desktop (half height and full height), RM Tower (mini tower), RM miniPC, RM One (All-in-one PC), Displays and PC Peripherals. All RM PCs are available with ecoquiet and industry standard technology options. HP Desktop Range Thin Client, Compaq 6000 and 6005 (Professional), DC8000 and 8100 (Elite), Workstation. HP Notebook Range Compaq (Entry), S-Series (Standard), B-series (Business), P-Series (Professional), W-series (Specialist), MiniPC.

Order Address

RM plc, New Mill House, 183 Milton Park, Abingdon, Oxon. OX14 4SE Fax: 01235 826419 Email: [email protected] Order acknowledgements will be sent. Please include email addresses on your order.

Credit Terms

45 days average based on the following month end from receipt of invoice.

Warranty inc. Service Level

Lot 1 – RM PCs. 13 months on-site warranty included as standard providing a next working day response for all calls placed before 3.30pm. The option is available to upgrade. To upgrade to three years on-site would incur a cost of £25+VAT. Lot 1 – HP PCs. Three years next business day onsite. Lot 2 – HP Notebooks. Return to base one year or three year dependent on range. All with options to upgrade to next day on-site warranty.

Loan-while-repair Availability

Notebooks only – By mutual arrangement on all repairs > 10 days to be agreed with account manager.

International Warranty

Notebooks only – Please visit HP Global Notebook Warranty

Delivery Time:

Maximum of 10 working days for Desktops. Maximum of 12 working days for Notebooks.

Delivery Charges/Location

Delivery is free of charge for University, staff and student orders (including non-ground locations).

Track and Trace

Available via RM’s home page. A user login is required and will be needed to access the ‘My Account’ area – www.rm.com/myaccount

Principal Contract Manager

Jesse Johnson, Email: [email protected] Fax: 01235 826491 Tel: 01235 826548 Mobile: 07836 691240 Buyers’ Guide NDNA 2009-2012

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Sales HE Sales Manager

Jesse Johnson, Email: [email protected] Fax: 01235 826491 Tel: 01235 826548 Mobile: 07836 691240

General Contact Details

Tel: 08450 700300 Fax: 01235 826491 Email: [email protected]

Rate

National

Hours/Days of Cover

Mon-Thurs 9am to 5pm and Fri 9am to 4.30pm

Regional Account Manager 1 South

Paul Flack: South East, South West, London. Email: [email protected] Tel: 01235 826548 Mobile: 07899 068611 Internal Adviser – Karen Clark. Email: [email protected] Tel: 01235 826548 Fax: 01235 826491

Regional Account Manager 2 Central/North/Scotland

Craig Ridsdill: Midlands, North East, North West, Scotland, Wales. Email: [email protected] Tel: 07855 301934 Fax: 01235 826491 Internal Adviser – Ian Patten. Email: [email protected] Tel: 01235 826518 Fax: 01235 826491

Technical Support, including maintenance General Contact Details

Tel: 0800 0197908, Fax: 01235 826893, Email: [email protected] Please note that the Fax is electronic and will be forwarded to the addressee.

Rate

Freephone

Hours/Days of Cover

Mon-Thurs 9am to 5pm and Fri 9am to 4.30pm

Technical Engineers

Richard Hicks – [email protected] Steve Hall – [email protected] HE Support – [email protected]

Technical Manager

Andy Lowe – [email protected]

Web-Based Support Tools

http://www.rm.com/support/

FAQ Support

http://www.rm.com/Support/HelpDesk/FAQ

Service (upgrades and spares) Contact Details

Tel: 01235 826060 Fax: 01235 826491 Email: [email protected]


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Order Co-Ordination General Contact Details

Tel: 01235 826243. This team has dedicated controllers determined by region; use this number and you will be routed to the correct person.

Hours/Days of Cover

Mon-Thurs 9am to 4.45pm and Fri 9am to 4.15pm.

Customer Care Hours/Days of Cover

Mon-Thurs 9am to 5pm and Fri 9am to 4.30pm.

Accounts Department Contact Details

Credit control 01235 854374 – This team has dedicated controllers determined by region; use this number and you will be routed to the correct person.

Hours/Days of Cover

Mon-Thurs 9am to 5pm and Fri 9am to 4.30pm.

Registration Link (if required)

http://www.rm.com

Viewing and Ordering Link

http://www.rm.com/he


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RM offers under the NDNA contract Experience and Choice Established since 1973, RM is the leading provider of ICT software, infrastructure and services to UK education. Education is our only focus, which means we have used our experience to design and select the best hardware products and services for Universities under the NDNA contract. Not only do we offer RM Desktop PCs, but to ensure you have a wide choice of hardware from RM, we have established a fresh partnership with HP, to offer HP Desktop PCs and Notebooks. Our extensive hardware line-up, and our excellent supporting services are compelling reasons to consider working with RM under the NDNA contract.

Experience

Choice

RM • RM has been established as a leading provider to education for over 25 years • RM has provided PC solutions to Higher and Further Education for over 14 years

RM RM offers a range of robust desktop products, designed specifically for the rigours of the education environment

HP • HP has been a world leading technology provider for 25 years

HP For those who prefer the HP brand, RM is also able to offer a choice of HP devices, from mini Notebooks and Notebooks to Desktops and workstations

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Introducing RM We work directly, and only, with education customers – developing, testing and selecting products that are ideally suited to the educational environment. Our 14 years of experience within the Higher Education sector means that we understand the challenges you face. Whether you are looking for greener computing, space saving, more robust PCs, or to tackle specialist subjects, our highly flexible range has something to suit your needs. Our account management team has a good understanding of University ICT requirements – so you can be sure you are receiving the best advice in order to buy the right technology for your University or College. In addition, our award-winning support services are there to help you after your purchase.

What does RM bring to the NDNA? • An educationally-focused and experienced account management team • A Desktop PC range designed to meet specific education environment needs • An award-winning front desk support service to handle and manage support calls efficiently • A range of supplementary services to customise equipment to your needs: from imaging through to asset tagging • A green commitment throughout our operations and services


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RM’s Green Credentials Green RM: We have made a commitment to reducing our environmental impact, both through our company policies and our products. We are proud to have been selected as one of the Sunday Times’ Top 50 Greenest Businesses, and to have been named sustainable company of the year in the annual techMARK Awards. We have made a number of Green Commitments to our customers which are outlined below.

Our Green Commitments Lowest Power Hardware

Lower Power Solutions

We’re committed to low cost technology that is quiet and uses the lowest amounts of energy – helping you to reduce energy bills. We are pleased to have achieved an Energy Saving Recommended certification for our new RM One desktop PC.

It’s not just the IT hardware where we can make a difference. We can also offer you improved ways to monitor and manage power consumption.

Informed Choice Where possible, we provide information on the carbon emissions of our products, and use industry recognised standards for you to benchmark them.

Less Packaging

Greener Sourcing Where possible we are cutting shipments of our products by air from the Far East and the US. Further details and resources relating to RM’s green commitment may be found online at www.rm.com/green.

We are cutting back on the packaging that comes with our products and are constantly looking at the most effective way of packaging them. Where possible, we put supporting documentation online rather than in the box. We will also help to dispose of packaging sustainably.


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The RM PC Range All our products have been designed with education in mind, and come with features such as tough, graffiti-proof casing, forcetested buttons and front ports to give learners easy access. We also ensure that our range is fully configurable, so you can be confident that RM can offer the flexibility and choice you need to create a solution that meets your exact needs. The RM PC range features educational PCs that meet the performance of your University – based on feedback from customers like you.

Fit for Purpose our Entry Level offering

All Rounder perfect for day-to-day ICT use

Excellent value and perfect for Internet browsing and basic software application use.

Value- and performancedriven, great for general purpose computing.

Specialist perfect for demanding educational use

And now you can also take advantage of our ecoquiet technology, to get the same performance at the same price, but even greener! ecoquiet is an innovative technology, created by RM to address your concerns over growing energy bills and noisy hardware disrupting teaching and learning. RM ecoquiet is helping thousands of educational establishments to maximise resources and reduce their impact on the environment, without compromising on performance.

Provides a stable offering, critical in many Universities and Colleges that manage a disk image using industry standard technology.

Models

ecoquiet 100

ecoquiet 200

200

ecoquiet 300

300

Description

Lowest Power

Price and performance & Power Saving

Price and performance

Power saving

Power, performance and stability

Intel Atom

AMD Athlon AMD Athlon 64 x2

Intel Core 2 Duo Intel® Pentium® D Intel Pentium 4 Intel Celeron D

Intel Core 2 Duo Intel Core Duo Intel Celeron M

Intel CoreT i7-800 processor Intel CoreT i5-600 processor Intel CoreT i3-500 processor Intel PentiumT processor

945CGLF

780C Ati Chipset

Intel G41

GM45 Chipset

Intel DQ57TM

667MHz DDR2 4GB Max (2 Slots)




1333/1066MHz DDR3 16GB Max

Processor

Core Chipset Memory External Ports

Warranty

Rear Panel Connectors 1 x VGA 4 x USB Ports 1 x Headphone 1 x Mic 1 x Serial 1 x Parallel

Rear Panel Connectors 1 x DVI Port 4 x USB Ports 1 x PS/2 Keyboard/Mouse 1 x LPT Printer Port 1 x VGA Port 1 x LAN Port (RJ45) RTL8111C-VC 1 x Audio I/O (6 Ports, 8CH) ALC888S 1 x Firewire (IEEE1394) Front Panel Only

Rear Panel Connectors 1 x DVI-I Port 1 x PS/2 KB 1 x PS/2 Mouse 1 x Parallel 1 x COM 1 x RJ45 4 x USB 2.0/1.1 6-channel Audio I/O

Rear Panel Connectors 1 x DVI-I Port 1 x eSATA Port 1 x RJ45 LAN Port 1 x 5.1 Audio Port 4 x USB 2.0

Rear Panel Connectors 1 x DVI-D Port 1 x Display Port 1 x Intel High Definition Audio 1xN etwork Gigabit (10/100/1000 Mbits/sec) LAN subsystem using the Intel 82578DM Gigabit 6 x USB 2.0 Ports 1 x e-Sata

Upgradeable to 5 years on-site with SelfCare options also available Buyers’ Guide NDNA 2009-2012

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RM Case Styles – Educational Benefits In addition to the range of Performance levels, RM has the following case styles you can choose from:

RM Desktop Ideal for use in areas where space is not the biggest issue, the RM Desktop is designed specifically for education and is flexible to meet your needs.

Specific educational features include: • 80plus PSU options available • Front USB, audio and ports for ease of access • Robust fascia, buttons and ports that are ‘force-finger’ tested to withstand 11kg of pressure • Graffiti-resistant black and silver finish • Optional security features, such as security screws and deskbolt • Can be mounted in desktop or upright orientation to make best use of your space • Choice of G-series, for a small form factor case, or D-series, for a full height desktop

RM One We worked closely with learners, technicians and IT managers to develop the new RM One. Our extensive research has helped us understand what is needed to meet the desktop needs of education.

• Space saving – slim design with a simple keyboard stow feature

Specific education features include:

• Height-adjustable screen that can be securely locked in place for maximum flexibility

• Robust PC – tough enough to take the knocks and scratches of everyday use • Simple to maintain – easy access to industry standard components

• Integrated webcam and microphone • Optional integrated card reader option to allow for easy access and transfer of media files

• Anti-reflective screen option available • RM One Touch – optional touchscreen with a high quality and responsive touch interface • Green credentials – up to 25% recycled plastic, re-usable monitor and ‘eco’ settings

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RM Case Styles – Educational Benefits RM Tower For specialist areas where a fully expandable PC is needed, the RM Tower is ideal for even the most demanding uses.

Specific education features include: • Front USB, audio and ports for ease of access • Robust fascia, buttons and ports, that are ‘force-finger’ tested to withstand 11kg of pressure • Graffiti-resistant, black and silver finish • Midi Tower with space for two 5.25” and up to two 3.5” drive bays • The RM Tower is very thermally efficient, as the internal space allows air to circulate well, increasing performance and decreasing the potential for heat damage

RM miniPC The RM miniPC is an exciting addition to the RM PC range, giving you a fully-featured, ultra-small PC, with a minimal footprint. The RM miniMount solution allows you to mount an RM miniPC onto a desk or even to a wall! The RM miniStand option also enables the RM miniPC to be mounted on the rear of a compatible monitor, to create an all-inone solution. When space is at a premium and performance is essential, the RM miniPC is the perfect choice for the classroom or lecture theatre.

Specific education features include; • Optional RM miniStand for mounting RM miniPC on the rear of a compatible monitor • Front USB, audio and ports for ease of access • Robust fascia, buttons and ports that are ‘force-finger‘ tested to withstand 11kg of pressure • Graffiti-resistant black and silver finish • Optional security features, such as security screws and deskbolt • Optional RM miniMount available


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RM Case Styles – Technical Specification

RM miniPC USFF black and silver desktop case: External PSU Desktop case – Includes PC stand (when VESA mount not configured) Front-facing ports, including: – Two front-facing USB ports One front-facing headphone socket One front-facing microphone socket One external 2.5” slimline optical drive bay Fully CE compliant Dimensions: 230W x 247D x 74H (mm) Optional RM miniMount available

G Series Desktop case: Can stand as both tower and desktop Two front-facing USB ports – One front-facing Firewire (IEEE 1394) port Front-facing headphone socket One front-facing microphone socket One external 5.25” drive bay One external and two internal 3.5” drive bays Dimensions: 325W x 420D x 95H (mm)

D Series Desktop case including: Two external 5.25” drive bays One external and two internal 3.5” drive bays Fully CE compliant Dimensions: 425W x 420D x 155H (mm) Can stand as both tower and desktop

RM Tower T7 case including: Midi tower Black and silver finish Two external 5.25” drive bays (optical) One external (FDD/card reader) and one internal 3.5” drive bay (hard drive) Two front-facing USB 2.0 ports One front-facing IEEE1394a (FireWire) port (6-pin). Front headphone and microphone ports for easy access CE and RoHS compliant Dimensions: 380H x 180W x 380D (mm) Hidden padlock loop for security Kensington™ style lock slot

New RM One – all-in-one PC with integrated LCD monitor: Four front-facing USB 2.0 ports in addition to rear ports Optional integrated card reader One Firewire port One headphone (HD audio compliant) port One microphone port Volume control wheel Integrated VGA webcam (640 x 480 @ 30 fps) and microphone One optical drive bay for a slimline, sturdy, desktop optical drive


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RM PC Roadmap – Products RM One

NEW – RM One (with 80plus bronze PSU)

Available with all performance levels (except ecoquiet 50). Anti-reflective screen option

NEW – RM One Touch

RM miniPC

RM Desktop

RM Tower

Capacitive single touchscreen option with disabled rollers and anti-glare

TX – Full Tower

Available with all mainboards

NEW – RM Tower (T7 with 80plus bronze PSU)

T6 (80plus PSU)

Available for HE only

Fully expandable mini tower case. ES5.0 certified

D-Series

Full height Desktop, available with all mainboards and full height expansion cards

G-Series (with optional 80plus PSU)

Half-height Desktop, available with all mainboards

NEW RM miniPC (with flexible mounting options)

Available with ecoquiet 100, ecoquiet 300 and Expert 3040m. 200 option to follow

Nov

Dec

Jan

Feb

March

April

May

June

July

Aug

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Oct

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RM PC Roadmap – Performance levels NEW 300

3 - Specialist

Expert 3040 PC

Q45 chipset Intel dual & quad core

Q57 chipset with Intel new processor range and DDR3 memory CAD, simulations, Audio, Graphics rendering

NEW ecoquiet 310

NEW ecoquiet 300 ecoquiet 965

GM57 chipset Intel new CPU range

GM45 chipset (mITX formfactor); low power Intel mobile dual & quad core processors

2- All rounder

965GM chipset Intel mobile dual core CPUs

NEW 201

Ascend 2050 [200]

G41 chipset (mITX formfactor) with DDR3 memory Intel single and dual core processors

G41 chipset Intel single and dual core processors

NEW ecoquiet 210 (TBC

ecoquiet 780 [200]

Still under 50W – with performance to match the Ascend 2050

780c ATi chipset AMD LV single and dual core processors

1- Entry

NEW Thin 100 (TBC)

Available in miniPC case Silent operation, low power

ecoquiet 50 [100]

945GM chipset Intel single core Atom processors Nov

Dec

Jan

Feb

March

April

May

June

July

Aug

Sept

Oct

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Introducing RM and HP A powerful partnership The HP brand is new to the NDNA contract. In partnership with RM, it brings together a compelling set of products and services designed to meet University needs. RM can offer both education expertise and award-winning services, and HP has a first class range of PCs, Notebooks and hardware support. Together we are a powerful partnership.

Green HP As partners RM & HP are constantly striving to reduce the environmental impact of their ICT solution – with recycling, energy efficient systems, reduced hazardous chemical usage, reduced CO2 emission targets and an ongoing green program. You may be assured that we will support any green initiatives you are working towards; helping the world we live in and helping you meet the goals set by government for the near future.

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Recently HP were recognised as the no.1 of the top 500 companies in America based on their green credentials. HP is committed to reducing its impact on the environment, and this is reflected in its carefully considered goals and targets. HP plans to reduce its combined energy consumption and associated greenhouse gas emissions to 25% below their 2005 levels by 2010. The full HP Ecological plan, information and commitments can be found on the HP website

What does the RM and HP partnership bring to the NDNA? • A world leading range of quality HP PCs and Notebooks for every University environment • HP first-class hardware support (fronted by RM as a single point of contact) • International support for HP Notebooks • Global brand recognition for high quality products and services

HP is considered one of the leading technology companies delivering a reduction to its carbon footprint. They deliver technologies, products & services that minimise the impact the company and customers have on the environment, which helps to ensure environmental sustainability


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The HP Desktop Range RM are able to offer a full range of HP desktops – with many models available to configure, and a full range of accessories. RM is able to advise on and supply the solution best suited to your needs.

Available in a selection of cases

Depending on how you want to use your desktop RM offers a number of choices from HP:

Small Form Factor

Price and Performance

Power and performance

High Performance

The HP Compaq 6000 Pro range of desktops uses the Intel®Q43 Express chipset for enhanced performance, and comes in a range of cases to suit your environment and with security features ready out of the box.

The HP Compaq 8000 Elite range of desktops uses the Intel® Q45 chipset and is available in the largest range of cases – giving you the capability to fit your PCs into your teaching and learning solution. As this is the most stable HP platform, you can be assured that disk images will be maintained and you will have plenty of options for future upgrade and expansion.

The HP Z400 workstation uses the Intel X58 Express chipset for maximum performance so you can accomplish more and take bigger computing challenges. With a smart new chassis that is easy to service, optional liquid cooling and quiet operation to blend unobtrusively into your work environment, the HP Z400 Workstation showcases HP innovation-inside and out. Run more tasks, processes and applications simultaneously with a workstation that brings together and optimizes the latest processors, memory, graphics and storage technologies; choose from a wide range of professional graphics from NVIDIA and ATI as well as from a breadth of OS options.

Simplified serviceability comes in the form of tool-less hood removal, drive bays and slots; as well as internal quick release latches, green pull-tabs, and colour coordinated and connectors. Manageability is made easier with Intel Standard Manageability; providing Out of Band management, Remote Boot and Remote Diagnostics with supporting management console. Help keep your work more secure with the embedded TPM 1.2 security chip that helps provide enhanced data protection and limits system access through hardware-based encryption. Add optional HP ProtectTools modules to further enhance your first line of defence. Energy efficient features are available like an optional 89% energy efficient power supply and HP PowerManager, which can help you decide the optimal mix of performance and conservation that’s right for you.

Convertible minitower

Maximize productivity in your managed IT environment and allow for more efficient planning, deployment and transition of PCs with many free value-add management tools. The 8000 Elite supports industry standard remote management protocols including DASH 1.0; DASH 1.1 is available with an optional Broadcom NIC. Lower your operating costs with energy efficient features and improved power saving technology such as new processors, 89% (CMT and SFF) and 87% (USDT) efficient power supplies, a Solid State Drive and power

Ultra Slim Desktop

Minimize power and cooling costs with ENERGY STAR® qualified systems featuring 85% efficient power supplies and an HP-developed energy-saving feature that helps lower energy consumption in off mode.

management solutions supporting lower energy usage and costs.

The HP Compaq 6005 Pro range of desktops uses the AMD® RS880 chipset for enhanced performance, is available in a range of cases, and provides security features ready out of the box. Buyers’ Guide NDNA 2009-2012 16 R

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The HP Desktop Range – Technical specifications Models

HP dx2420

HP Compaq 6000

HP dc7900 SFF

Space-saving

Description



Performance, expandable and stable

Power saving

Intel Pentium D

Intel Pentium D

Intel Pentium D

Intel Core 2 Duo

Core Chipset

Intel G31 Express

Intel Q43 Express

Intel Q45 Express

Intel Q45 Express

Memory

PC2-6400 DDR2 4GB max (2 slots)



667MHz DDR2 8GB Max (2 slots – SODIMM)

Processor

External Ports

Rear Panel Connectors 1 x PS/2 KB 1 x PS/2 Mouse 1 x VGA 1 x RJ45 4 x USB 2.0/1.1 Audio I/O Front Panel Connectors 2 x USB 2.0/1.1 Audio I/O

Rear Panel Connectors 6 USB 2.0, 1 x Serial Port 1 x Optional Serial Port 1 x Optional Parallel Port 2 PS/2 1 x RJ-45, 1 VGA, Audio I/O 1 x Display Port Front Panel Connectors 4 USB 2.0 Audio Ports

Rear Panel Connectors 1 x PS/2 KB 1 x PS/2 Mouse 1 x VGA 1 x RJ45 6 x USB 2.0/1.1 1 x Serial Port Audio I/O 1 x Display Port Front Panel Connectors 2 x USB 2.0/1.1 Audio I/O

Rear Panel Connectors 1 x PS/2 KB 1 x PS/2 Mouse 1 x VGA 1 x RJ45 6 x USB 2.0/1.1 Audio I/O 1 x Display Port Front Panel Connectors 2 x USB 2.0/1.1 Audio I/O

Internal Ports

1 1 2 1 1 4

1 Low profile PCI 1 Low profile PCI Express x16 2 Low profile PCI Express x1 (low profile only)

1 Full-height PCI 2 Full-height PCI Express x16 1 Full-height PCI Express x1 (low profile only) 1 x Floppy Connector 3 x Serial ATA Interfaces 1 x Serial ATA Interface for eSata

1 x Serial ATA 3.0 interface 1 x Parallel ATA IDE interface with UDMA 33, ATA-66/100 support No PCI or PCIe slots 1 x mini PCI Express slot

Warranty

Full-height PCI Full-height PCI Express x16 Full-height PCI Express x1 x ATX Power Connector x Floppy Connector x Serial ATA Interfaces

13 months Return to Vendor as standard, upgradeable to 5 years on-site

3 year next Business Day On-site as standard


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The HP Notebook Range RM are able to offer a full range of HP notebooks – with many models available to configure, and a full range of accessories. RM is able to advise on and supply the solution best suited to your needs. Depending on what you want from your notebook RM offers a number of choices from HP: Price and performance The HP probook 4310s is an affordable notebook with offers both function and style. This slim design is available in a choice of Merlot Red or glossy Noir (black). HP 3D DriveGuard helps protect your notebook’s hard drive against impact, bumps or drops using a three-axis accelerometer, which notifies the system software of any sudden movement and sends a command to temporarily park the hard drive. Portable power The HP Compaq 6530b and 6730b range of notebooks balance both functionality and affordability. With a starting weight of only 2.41 kg and 32.6 mm thin, the HP Compaq 6530b will keep you both connected and productive. The HP Compaq 6730b has a starting weight of only 2.69 kg and 33.6 mm thin and comes with enhanced security features.

High performance The HP EliteBook 8530w Mobile Workstation gives you the freedom to work beyond the confines of your desk by providing the portability of a 39,1 cm (15.4”) diagonal widescreen notebook with the power of a workstation. Netbook Small but mighty. The HP Mini 5102 might be small in size but it’s big on usability, durability and attractiveness. Packed with an impressive combination of features, the Mini offers you a PC with the utmost mobility. Plus, its simple, refined design and aluminum with magnesium case make it sleek and sturdy yet super lightweight. Power and performance The HP probook 4310s is an affordable notebook with offers both function and style. This slim design is available in a choice of Merlot Red or glossy Noir (black). HP 3D DriveGuard helps protect your notebook’s hard drive against impact, bumps or drops using a three-axis accelerometer, which notifies the system software of any sudden movement and sends a command to temporarily park the hard drive.

HP EliteBook 2530p

HP probook 4310s

HP Compaq 6530b

HP Compaq 6730b

Power and performance With a starting weight of just 1.45 kg, the stylish HP EliteBook 2530p is HP’s smallest and lightest Notebook PC and comes with all the features to keep you going without weighing you down. HP EliteBook 8530w

HP Mini 5102


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The HP Notebook Range – Technical specifications Models

Probook 4310s

Compaq 6530b

Compaq 6730b

EliteBook 8530w

EliteBook 2530p

Mini 5102

Range Description


Portable power

Portable power

High performance

Power and performance

Netbook

Display

13.3” WXGA

14.1”

15.4 WXGA

15.4

12.1”

10.1”

Weight

1.97kg

2.4kg

2.7kg

2.8kg

1.45kg

1.20KG

Genuine Windows® 7 Professional

Genuine Windows Vista® Business, Home Basic Vista® Business with downgrade to Windows XP




Genuine Windows® XP Home

Intel® Celeron® Dual-Core Processor

Intel® Core™2 Duo Processor

Intel® Core™2 Duo Processors

Intel® Core™2 Duo Processor

Intel® Core™2 Duo Ultra Low Voltage Processor

Intel® Atom™ Processor N450

Operating System

Processor Core Chipset Memory PCMCIA Ports

Wireless

Battery life

Intel GL40

Intel® GE45

Intel GE45

IMobile™ Intel® PM45

Mobile™ Intel® GS45

Intel® NM10

1 x 2048 MB DDR3

1 x 2048 MB DDR2

1 x 2048 MB DDR2

2 x 2048 MB

1 x 2048 MB DDR2

Up to: 2 GB 800 MHz DDR2 SDRAM

1 x Express Card/54

1 x express card 54

1 x express card 54

1 x express card 54

1 x express card 54

–

3 USB 2.0 ports, VGA, stereo microphone in, stereo headphone/line out, HDMI, power connector, RJ-45, optional RJ-11

4 USB 2.0 ports, VGA, S-video TV out, stereo microphone in, stereo headphone/line out, Firewire (1394a), power connector, RJ-11, RJ-45

4 USB 2.0 ports, VGA, S-video TV out, stereo microphone in, stereo headphone/line out, Firewire (1394a), power connector, RJ-11, RJ-45

4 USB 2.0 ports, VGA, eSATA, stereo microphone in, stereo headphone/line out, Firewire (1394a), HDMI, power connector, docking connector, secondary battery connector, RJ-11, RJ-45

2 USB 2.0 ports (3 USB 2.0 ports when configured without integrated optical drive), VGA, stereo microphone in, stereo headphone/line out, Firewire (1394a), power connector, RJ-11, RJ-45

3 USB 2.0 1 VGA-in 1 AC power 1 RJ-45 1 stereo microphone in 1 stereo headphone/line-out

Intel 802.11b/g/draft-n, Bluetooth® 2.1

Intel 802.11a/b/g/n, Broadcom 802.11b/g, Bluetooth® 2.0

Intel 802.11a/b/g/n, Broadcom 802.11b/g

Intel 802.11a/b/g/draft-n, Bluetooth® 2.0

Intel 802.11a/b/g/draftn, Broadcom 802.11b/g, Bluetooth® 2.0

Broadcom 4322G 802.11a/ b/g/n Wi-Fi Broadcom 802.11b/g

Up to 4h15min

Over 6 hours

Up to 6 hours

Up to 4h 45min

Up to 7.5 hours

Up to 10hrs


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Value for Money – RM NDNA Price Benefits RM is able to offer real value for money under the new NDNA contract. Free of charge delivery is applicable for all purchases made under the framework and further volume discounts are negotiable for 25 units and above.

To reinforce RM’s value for money under the NDNA contract, compared with a single user purchasing outside the contract, RM has provided a comparison table below which picks out the main differences.

Further discounts can be arranged on volume orders. For more information please contact the Account Management team

Example comparison is made on 1st February 2010

RM PC and Display Price Warranty Delivery



RM NDNA price

Purchaser outside of the NDNA

Intel Q45 Intel Core 2 Duo E5300 2.60Ghz, 2GB, 160GB, DVD-RW, XP Pro under Campus, Desktop Case, 19” TFT Display

Intel Q45 Intel Core 2 Duo E5200 2.50Ghz, 2GB, 160GB, DVD-RW, Vista Business – Downgrade to XP Pro, Desktop Case, 19” TFT Display

£370+VAT

Outside of any agreement £423+VAT

13 months on-site warranty

13 months on-site warranty

Delivery is FOC contracted 10 working days

Reasonable endeavours 10 working days

RM NDNA price


HP 6000 SFF – Windows Vista Custom Downgrade to XP Pro, Intel Core 2 Duo E7500 processor, 2GB, 250GB, DVD-RW, HP 3 year next day on-site warranty, HP L1901wg 19” LCD Monitor

HP 6000 SFF – Windows Vista Custom Downgrade to XP Pro, Intel Core 2 Duo E7500 Processor, 2GB, 250GB, DVD-RW, HP 3 year next day on-site warranty, HP L1901wg 19” LCD Monitor

£405+VAT

Outside all agreements £420+VAT

3 year on-site warranty

3 year on-site warranty


Reasonable endeavours 17 working days, £5 delivery charge

RM NDNA price


HP 6730b Notebook PC, Vista Business w/XPP downgrade O/S, Intel Core 2 Duo P8700 Processor, Camera, 15.4 WXGA 6730b Display, 2GB, 160GB, DVD-RW, 56K Modem, Intel a/b/g/n, Bluetooth, 6C battery

HP 6730b Notebook PC, Vista Business w/XPP downgrade O/S, Intel Core2 Duo P8700 Processor, Camera, 15.4 WXGA 6730b Display, 2GB, 160GB, DVD-RW, 56K Modem, Intel a/b/g/n, Bluetooth, 6C battery

£607+VAT

£624.78+VAT

3 year return to base

3 year return to base


Reasonable endeavours 17 working days, £5 delivery charge

Note: The arrangements are open-book cost-plus between RM plc and the NDNA Contract Management team. However, the exact terms of this are under non-disclosure for reasons of commercial sensitivity. The level of standard single-PC discount will be no less than 15% discounted from the RM list price.


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Value for Money – RM NDNA Service Benefits Value for money comparison In addition to the price discounts accessible to NDNA customers, there are a number of service benefits available as standard. Details of these can be found in the table below:

Item

RM NDNA offer

Non-contract

12-18 month’s stability – Extended for NDNA customers

12 months

Standard warranty

3 year, next business day, on-site, 4pm latest call

1 year, next business day, on-site, noon latest call

Delivery

Free of charge

Charges apply

Lead time (from receipt of order)

Maximum 10 days

Maximum 15 days

DOA period

30 days

20 days

Install to desk

From £10 per unit

From £15 per unit

Expert

Support number

Freephone

Local

Evaluation Units

90 days free of charge – configured to order

30 days from loan pool best fit

New products

Early sample pre-production units upon request

None

Volume deals

> 25 units

Price breaks available via RM.com

Imaging

Free of charge for 25+ units

Minimum order 100

PC storage

Free of charge

£5 per pallet per week

Web presence

Contract-specific portal

Generic shop

Order co-ordination

Named, consistent contact

Randomly selected contact

Sales number

Direct dial

General number

Events

Dedicated HE days at RM HQ

None

Asset marking

Free of charge – can include customer logo and text

£5 per device

Asset management

Electronic asset tagging

Standard build

Bespoke builds

Custom BIOS settings. Third party component integration

Standard build

Leasing

Bespoke terms available

Standard terms

Student and staff shop

Yes at NDNA prices, Rebate to Institution on sales

Standard RM.com prices

Web accessible account information

Equipment, orders, quotes, support calls

Equipment, orders, quotes, support calls

Web accessible equipment information

Component-level structure, drivers, downloads

Component-level structure, drivers, downloads

WEEE

No charge for volume collections of historic WEEE

£4 per unit logistics charge Buyers’ Guide NDNA 2009-2012 21

R

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RM’s Supplementary Services To make the most of your investment, RM offers a range of supplementary services that will help with the installation, ongoing running and protection of your machines. From software imaging services which will ensure that the new PC images are consistent with the existing image at your University to security features to protect machines, we can provide these services on both RM and HP hardware.

Insurance RM offers insurance for individual items purchased through RM, from as little as £18. The insurance is defined by the value of the equipment purchased. For more details please see RM Insurance.

Microsoft Campus installation We offer a Microsoft® Campus installation across the complete RM range. There is no additional charge for this service. Where users are purchasing from an institution that has a current campus agreement, they can request a campus installation. The PC would be shipped licensed with Microsoft Vista Home and pre-installed with Microsoft XP Professional. Please note it is the responsibility of the end-user to ensure their University is protected by a campus agreement and to specifically request this type of installation.

Image Pre-installation

• The customer accepts that the imaging process will lead to extended delivery times: typically an extra three working weeks (depending on the complexity of the image) from receipt of all the requested information and a copy of the image

For further details please contact your dedicated RM account manager.

• The customer provides information on all their software licensing agreements and confirms that the imaging process will not breach any of these agreements

RM equipment is supplied with a Windows operating system. However we do have a number of Linux drivers on our website. Any support provided is given on a reasonable endeavours basis.

Linux Support

• The customer accepts that some images may require significant development work, which it is not possible to ascertain until trialling a production build. Therefore if it is discovered part way through an imaging project that additional development is required, RM (in consultation with the customer) reserves the right either to charge for this work or to supply systems without the image • Images requiring development or maintenance may incur an additional fee • Imaging requirements below 25 units will be agreed dependent on the engineering resource availability at RM, and will be subject to an administration fee (based on complexity of image)

System Customisation RM is able to offer the following services for RM and HP equipment:

For requirements over 25 units, RM offers a free-of-charge disk imaging service. (Please note there is a small ghost licence charge that will be added, but RM is providing the service free of charge). To qualify for this service the following is required:

• Custom BIOS Settings

• The customer provides all the information requested by RM in good time

• Security etching

• Asset Tagging – Physical • Asset Tagging – Electronic • Third party component integration


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RM’s Financing Solutions Operating Lease Capability

Rental Options

Our approach is based on the individual requirements of each educational establishment, to allow them access to the technology they want, whilst trying to avoid the constraints their budget dictates. All transactions are written on RM documentation, and we employ a panel of funders to ensure that rates are always under review and subject to competition. This in turn means that customers will benefit from the most competitive cost of funds.

RM can offer a residual value-based lease, which will be compliant with IAS17/SSAP21, through an investment in the lease with a future value of >10%. Alternatively the residual value in a lease can be recovered through a separate service contract, so that at the end of the lease the assets not being refreshed can continue in use without charge. This has the benefit of ensuring a known fixed cost for budgeting at the outset, whilst ensuring that the lease is still off balance sheet. It also has the added advantage of identifying the total cost of use of the assets at the outset of the contract.

We can create a rental plan structured around a changing budget. Additionally we have the ability to accommodate circumstances where there is surplus cash which you want to carry forward to cover future obligations.

Our Products and Services

Master Lease Agreement

RM Finance is a division of RM Education, tasked with providing a tailor-made financing solution to meet purely education market needs. Our annual turnover averages c. £20m of which up to 20% comes from the HE sector.

Rental Agreement The RM rental agreement offers a flexible approach towards paying for equipment and allows you to maximise the spending potential associated with your budget. The rental profile can be structured for monthly, quarterly, termly, half yearly or annual payments and can include all IT hardware, software and related services supplied not only by RM but also other suppliers. Other equipment requirements may also be included.

A Master Lease Agreement can be used when there is an intention to procure over an extended period of time. RM can manage a programme of investment by securing a credit line in advance of any lease agreement being signed. You would complete a single Master Lease Agreement, and then place all future orders using a Schedule against the credit line available. This means that all Agreements are written under the same terms and conditions, and it may be possible to base the pricing on the total anticipated order value, thus securing best value. This also has the inbuilt advantage of enabling identification of cost centre expenditure for potential cross-charging.

If you want to proceed with implementation plans, but don’t have the full budget available or are waiting for a budget allocation to be made, we can structure a deferred rental plan that allows immediate access to the technology, but with the first payment made on an agreed date after the agreement is activated.

End-of-lease Options RM is able to provide appropriate end-of-lease options, which can be driven by individual circumstances or financing guidelines. Additionally, RM Lease Agreements do not have early termination penalty clauses, should changing circumstances force you to decide to discontinue leasing.

Sale and Leaseback If there is an existing useful life to assets that, for example, are part of the transfer to a new managed service, then it would be appropriate to consider the sale and release of cash back to you for these assets.


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Support and Maintenance If you require technical assistance for an RM or HP machine purchased from RM, you have a choice of three options.

1) T elephone: Hardware fault calls are usually reported by phoning the dedicated HE Support Team at RM’s Call Management Centre in Milton Park, Oxfordshire. RM operates a sophisticated call management system, based on a single corporate database. This system checks service access details and provides the complete range of call management facilities, including task management, escalation and engineer scheduling. The system tracks the call from inception to closure, ensuring that service levels are achieved. It also enables any member of a Support Team to view a customer’s fault report, without the need for the customer to repeat any details. The HE telephone lines are open from 8.30am to 5pm, Monday to Thursday and 8.30am to 4.15pm Friday. Personnel educated to degree level, who also have Microsoft accreditation, will typically man this line. The number to call is 0800 019 7908

3) W ebsite: Faults can be logged 24 hours a day via RM Support Online at www.rm.com/support. Simply log on, select ‘I require assistance’, ‘Diagnostics’ and then the area that best matches your issue. Follow through the questionnaire and we will log your contact. We aim to respond within one working hour by adding to the call notes. You can also visit the RM.Com Support pages, which have been voted as one of the top 10 web support pages by The Association of Support Professionals. Please note that you will be required to register online to use RM Support Online.

Please note, once a call has been raised for a HP machine it will be assigned by RM to a HP engineer to complete the warranty fix.

For details on the diagnostic process please see Appendix.

2) Email: [email protected]


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Support and Maintenance – How to log a hardware fault Institution rings HE support – Freephone number 0800 0197908 call to be answered within 30 seconds

NDNA customer has potential hardware issues

Institution creates call online – response within one working hour

Information provided by institution – WO number, fault details

Support call created

Emails to HE support – communication to be responded to within four working hours


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Warranty and On-site Services RM offers a standard warranty on all products, with the length and type of warranty depending on the product. Further information on the warranties can be found below.

Dead on Arrival Equipment If a PC or Monitor incurs a hardware fault within the first 30 working days from shipment, the unit will be classed as ‘Dead on Arrival’. The customer must log a call using one of the methods outlined above and RM will endeavour to replace the PC within 5 working days. The failed unit will also be collected. On-site Warranty Included with all RM PC hardware is a 13 month on-site warranty (upgradeable to five years) and a three year swap-out warranty on all monitors. Once a fault has been diagnosed and reported, an engineer will be allocated to a call. The engineer will arrive the next working day for all hardware calls placed before 4pm. An address will be taken from the customer to ensure that the engineer is sent to the correct location. For monitor calls, the same hardware logging process is followed; RM then logs a call with the monitor maintainer who then arranges for a replacement unit to be sent.

Business Day on-site warranty (upgradeable to five years) and a three year swap-out warranty on all monitors. Once a fault has been diagnosed and reported, an engineer will be allocated to a call. The engineer will arrive the next working day for all hardware calls placed before 4pm. An address will be taken from the customer to ensure that the engineer is sent to the correct location. For monitor calls, the same hardware logging process is followed. Third Party Maintainers RM currently has a desktop maintenance relationship with a number of other maintenance providers at various institutions around the country. We are willing to work with any reputable service provider if it is in the best interest of the customer and providing service levels can be maintained. Please discuss the requirements with your account manager.

Support and onsite services RM is able to source fully trained engineers on request, to assist with University deployment and on-site support. There following options can be tailored to meet the individual needs of any University. • On-Site Engineer Provision RM currently has a number of sites where an on-site engineer forms an integral part of the institution’s service delivery mechanism. We would be happy to discuss this option with any NDNA member. • Managed Services RM can provide a host of wrap-around services for PC Desktops, to provide a fully managed service. This can involve leasing, deployment and on-site engineering services from RM. We would be happy to discuss this option with any NDNA member.

Included with all HP PCs and Notebooks is a three year Next


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RM Customer Service RM prides itself on placing the customer at the heart of everything we do. We offer a number of ways for you to interact with us at your convenience.

RM Account Management Team Customer service is central to all that RM does, and one of our company values is to strive for customer success. RM has a professional and focused HE account management team available to all participants in the NDNA arrangement. We have dedicated individuals in each of the core business areas most commonly used by NDNA members. The HE sales team has over 30 years’ experience of working for RM, with a significant amount of this time dedicated to the HE sector. Each establishment that procures under the NDNA framework has its own sales account team consisting of external and internal contacts responsible for delivering a consistent and high quality customer experience.

Product and Pricing Information

Support Online

• Desktop Pricing • RM’s Product Portfolio

This facility is available for registered users and provides the following functionality and information:

My Account

• Email bulletin service

This facility is available for registered customers and provides the following functionality and information: • Full equipment list including serial number and bill of materials of all hardware items purchased by your department. This is also linked back to the purchase order number

The RM website uses IP authentication to ensure that institutions receive all the information relevant to the NDNA contract. The website can also be tailored to show terms that have been agreed at an individual institution level. RM is able to customise its portal to provide a Universitydedicated page. Pre-determined specifications and choices can be added to restrict end-users’ options.

• Latest drivers and downloads • Support portals • RSS feeds • Contract and warranties • Support FAQ’s

• Full visibility of all orders placed with RM, quotations provided by RM and invoices and credit notes issued by RM

• Virus and security updates

• Proof of deliveries

• Access Support Online here

• Inventory and Asset data • Active and lapsed warranties • Access My Account here

rm.com

• Latest news and technical articles

Customer Satisfaction and Improvement Projects ‘My account’ provides RM’s Customer Experience Survey, which we encourage you to complete. There is also information on improvement projects we have implemented based on our customers’ feedback.

• Search library All your historical support call data can be viewed via My Account. Register for My Account here. E-Procurement RM is in open dialogue with a number of key e-commerce partners in order to understand how best to progress with e-procurement and other e-commerce initiatives within the sector. If you have any specific requirements, please contact your dedicated account manager. RM can currently receive and transact electronic orders but cannot currently process e-invoices.


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Appendix Sales Organisation....................................................................29 Support Organisation................................................................30 RM Diagnostic Process . ............................................................31


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Sales Organisation

NDNA Sales and Marketing Team David Brooks Director [email protected]

IAN HUNTER

Head of Sales [email protected]

Jesse Johnson

HE/FE Sales Manager [email protected] 07836 691240

Paul Flack

Craig Ridsdill

HE Account Manager [email protected] 07899 068611

Phillipa needham

HE Account Manager [email protected] 07855 301934

Karen Clark

Internal Sales Advisor [email protected] 01235 826548

Sales Group Leader [email protected]

Craig Cusack

Bid Team Manager [email protected]

Ian Patten

Internal Sales Advisor [email protected] 01235 826518

Bid Team

Sales Support

Sales Support

Sales Support

Sales Support

Alan Hodgin

Marketing Manager

Vicki Grant

Marketing Executive


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Support Organisation NDNA Support and Technical Team Duncan ClevEland Director of IDS

Anthony Simpson Head of IDS

mark edwards

Stuart Wheeler

Group Leader [email protected]

Warranty Product Manager [email protected]

Chris Henry

Hardware Support Team Leader [email protected]

Richard Hicks

Hardware Support Engineer [email protected]

Mark Radcliffe


Steve Hall


Richard Warner



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RM Diagnostic Process Once a hardware issue has been identified by an NDNA customer, there are a number of steps that need to take place to ensure the machine is repaired in a timely manner. The process is detailed below:

Customer

Check RM Support Knowledge Library for resolution

HE Support

38C

HSG

Call Control

Engineer

Issue remains Pick parts and arrange delivery

NDNA Customer has potential hardware issues

Contact HE Support and log call

HE Support diagnoses fault and logs call

Launch call

Parts assigned

Transfer call to scheduling

Call scheduled (engineer booked and parts sent)

Engineer attends, fixes issue and returns unused or faulty parts

Call closed

Parts re-used or repaired
