Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts. Mattila, Anna S;Patterson, Paul G. Journal of Service Research : JSR; May ...
Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts Mattila, Anna S;Patterson, Paul G Journal of Service Research : JSR; May 2004; 6, 4; ABI/INFORM Complete pg. 336
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