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Sharpen License Type Matrix
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Sharpen License Type Matrix
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Ring Groups x x x x x. Call Forwarding x x x x x. Auto Attendant x x x x x. Voicemail to Email x x x x x. Knowledge Base
Sharpen License Type Matrix Connect Plus Connect
Alone
With CC/SA
Customer Care
Sales Accelerator
Ring Groups
x
x
x
x
x
Call Forwarding
x
x
x
x
x
Auto Attendant
x
x
x
x
x
Voicemail to Email
x
x
x
x
x
Knowledge Base
x
x
x
x
x
ACD
x
x
Skills Based Routing
x
x
Reporting
x
x
x
x
Charts/ Dashboards
x
x
x
x
x
x
x
Coaching
x
x
x
Scorecards
x
x
Post Call Survey
x
x
Interaction Segmentation Reporting
Q Vue
x
x
x
x
x
x
x
x
Advanced Workflows
x
x
Web Hooks
x
x
APIs
x
x
x
x
Basic Workflow
Basic Scripting
x
x
Cadence Management
x
Salesforce CTI & C2C only
x
x
Full Integrations x
x
Shared Q
x
x
Sense
x
x
Transcription
x
x
Concurrent/Hourly Licenses
x
x
x
x
x [up to 3]
Omni-Channel
Voice
x
SMS
MMS
x
x
x
x
x
x
x
x
x
x
x
x
Call-back
x
x
x
Queued VM
x
x
x
Chat x
x
Screen Share
x
x
x
Cobrowsing
x
x
Video x
x
Salesforce Object
x
x
Social Media
x
x
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