Tenant-Led Organisations and Voluntary Services ... Money making ideas for tenant involvement teams ... issue an invoice
Capita’s 11th National Conference
Tenant Engagement The Way Forward in a New Regulatory Framework Friday 23rd March 2012 – Central London Chair: Bruce Moore, Chief Executive Hanover Housing Speakers Include: Julian Ashby Chair Designate of the Regulation Committee Homes and Communities Agency John Thornhill Policy and Practice Officer Chartered Institute of Housing Colin Ward Director, Customer and Information Helena Partnerships Anne McLoughlin Operations Director Hastoe Housing Association Sean Henderson Customer Involvement Manager Southampton City Council Richard Mitchell Safer Communities Coordinator Three Rivers Housing
Supported by
Tenant Engagement Friday 23rd March 2012 – Central London About the Event The Localism Act demonstrates the Government’s commitment to give power to residents to make a positive difference in their communities. In April the revised regulation framework for social housing will come into effect, giving an increased emphasis on local accountability and tenant-led scrutiny. Capita’s 11th National Tenant Engagement Conference is perfectly timed to give you crucial knowledge, develop your resident involvement strategies and ensure you have robust policies in place for this challenging and changing climate. This established event focuses on best practice from around the country for engaging tenants and achieving successful tenant-led scrutiny. With both strategic and practitioner level sessions, this event is not to be missed. Covering key issues including: • The implications of the new regulatory framework for your organisation • Setting up scrutiny panels and delivering successful tenant-led regulation • Effective ways to involve those least likely to engage • Tackling social and economic issues through community involvement Take this opportunity to learn from TSA Champions and award winning expert speakers who are leading the way in tenant engagement.
Benefits of Attending
Who Should Attend
• Learn how scrutiny panels have been formed to achieve equality and diversity in tenant-led regulation
• Examine how to reduce anti-social behaviour in your area with guidance from an award winning housing association
• Understand how to overcome the barriers to the participation of young people and those that are socially excluded
• Gain insight from a local authority that has effectively and efficiently achieved resident involvement with limited budgets
• Hear from an award winner who has engaged dispersed communities and created a customer-led service • Take part in an interactive panel discussion on new approaches to engaging tenants and keeping them involved
Representatives from Local Authorities, Housing Providers, Tenant-Led Organisations and Voluntary Services including: • • • • • • • • • • • • •
Senior Management and Housing Strategy Teams Community Investment and Involvement Teams Community Development and Initiatives Teams Customer Involvement Teams Tenant Participation Teams Performance and Planning Teams Customer Service Teams Scrutiny Teams Operations Teams Regeneration Teams Policy and Communications Teams Tenant and Resident Groups Tenant Management Organisations
Forthcoming Events
Sponsorship and Exhibition Opportunities
Reforming Social Housing Tenure and Allocations Tuesday 21st February 2012 – Manchester
We offer a range of flexible packages which offer your organisation a platform to network and communicate with key organisations in the public sector.
Delivering Affordable Rent – Friday 24th February 2012 – Central London Preventing and Tackling Homelessness Tuesday 27th March 2012 – Central London
www.capitaconferences.co.uk
For further information please contact Matt Turton on 020 7960 7717 or email
[email protected]
Programme 09.20 Registration Tea and Coffee
Panel Discussion
09.50 Chair’s Opening Remarks
12.20 Innovative Resident Involvement
Bruce Moore Chief Executive Hanover Housing
Keynote Address 10.00 Social Housing Reform and the Regulatory Framework
• Impact of the new regulatory framework and transfer to the HCA • Ensuring social housing is regulated, well-managed and financially sound Julian Ashby Chair Designate of the Regulation Committee Homes and Communities Agency (HCA)
10.30 Questions and Discussion Resident-Led Regulation 10.40 How to Achieve Successful Tenant Scrutiny
• A new approach to regulation: what do the changes mean for tenant scrutiny? • Factors for effective tenant scrutiny • Achieving resident-driven accountability and excellence • The future for co-regulation John Thornhill Policy and Practice Officer Chartered Institute of Housing
11.10 Questions and Discussion
Sarah Vallelly, Intelligence Manager Housing 21
Joe Boake, Senior Resident Involvement Officer and Marlon Bruce, Community Youth Outreach Officer Homes for Haringey
13.00 Networking Lunch Impacting Positively In The Community 14.00 Community Involvement to Reduce Anti-Social Behaviour (ASB)
• • • •
Richard Mitchell, Safer Communities Coordinator and Nigel Dowd, Enforcement Officer Three Rivers Housing
The National winner of the 2011 NHF What We Are Proud Of Awards
• Recruitment strategies: encouraging tenants to volunteer and ensuring equality and diversity • Scrutiny boundaries, issues and capacity building • Scrutiny panels in practice, how are they working? • Tenant inspections: support and training Colin Ward Director, Customer and Information Helena Partnerships Colin will be joined by a member of the customer excellence panel Helena Partnerships is one of ten housing associations in the country to become a Tenant Services Authority Co-regulatory Champion
Tackling ASB: method and achievements Engaging tenants and local organisations Reducing isolation and social exclusion Providing support, advice and services to vulnerable tenants
14.20 Questions and Discussion 14.30 Encouraging Residents to Lead Local Projects
• Creating a customer-led community-based service • Breaking down the barriers to participation for dispersed populations and keeping tenants engaged
Anne McLoughlin, Operations Director Hastoe Housing Association
Tenant empowerment team of the year at the Housing Heroes Awards 2011
11.20 Networking Tea and Coffee Break 11.40 Establishing Robust Tenant-Led Scrutiny
• Utilising social media to engage with isolated tenants • Empowering young people to make a positive difference in their communities • Using impact assessments and customer journey mapping
14.50 Questions and Discussion 15.00 Achieving Tenant Engagement in Times of Budget Austerity
• Working with limited resources and creating cost effective ways to engage and empower residents • Money making ideas for tenant involvement teams • How were outcomes measured? Sean Henderson, Customer Involvement Manager Southampton City Council
15.20 Questions and Discussion 15.30 Chair’s Closing Remarks and Close of Conference
12.10 Questions and Discussion
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FAX your completed form to 0870 165 8989
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POST your completed form to: Capita Conferences Administration, Ground Floor, 17-19 Rochester Row, London, SW1P 1LA
Tenant Engagement Friday 23rd March 2012 – Central London
Book a 3rd delegate @ 1/2 price This offer may not be used in conjunction with other discounts
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[email protected] PAYMENT DETAILS Local Govt and Housing Associations @ £350.00 plus VAT No. of delegates Private Sector @ £545.00 plus VAT No. of delegates *Concessionary Discount @ £225.00 plus VAT No. of delegates *Discounts cannot be combined Charities registered with the Charity Commission, Tenant Groups, Patient Groups and Older People's Forums are eligible for this discount.
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