2015 CompTIA Proper`es, LLC. QuesOons Before we get Started. â« How many want to grow their business? â« How many spen
Transform from the Inside Out: Building Internal Effec9veness while Growing Your Business Valeh Nazemoff Interna'onal Bestselling Author, EVP & Co-‐Owner of Acolyst
Ques9ons Before we get Started §
How many want to grow their business?
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How many spend more 9me taking care of client’s needs than your internal business needs?
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How many “react” versus “respond” to incidents that happen? o Example: Audits, Change in Partner Business Model that Impacts Yours
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#1 Mistake Decision Makers Make?
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About Me -‐ Valeh Nazemoff §
Interna8onal Bestselling Author
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Contribu8ng Writer – HuffPost & CIO o Mindful CIO
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Featured
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EVP of acolyst, specializing in transforming data and business performance management ini8a8ves.
© 2015 CompTIA Proper8es, LLC
#1 biggest mistake decision makers make – Not maintaining a good BALANCE Five Factors That Throw Companies Off-‐Balance §
Assump9ons vs. Fresh Facts o Falling into the same rou9ne
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Construc9ve Cri9cism vs. Self-‐Doubt o Perfec9on
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Listening vs. Tuning Out Distrac9ons o Be recep9ve
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Exceeding Expecta9ons vs. Over-‐Delivery o Scope
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Customer Focus vs. Internal Focus
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Image Source: Pixabay
Balancing Customer Focus vs. Internal Focus
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Before you focus on your external rela8onships (customers), there are internal shiVs you can make to set you up for success.
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How many focus on “Efficiency”?
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Efficiency §
Maximizing exis8ng resources through the reduc8on of mistakes, errors, and waste
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Aim is to do more with less -‐ try to func8on at the same level with less
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Reduc8ons made to costs, workforce and technology without impac8ng mission func8onality, everyday opera8ons and exis8ng workplace environment
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Rooted in the past, focused on cleaning up what already exists
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Some8mes does require investments to replace or modify exis8ng resources, processes, technology systems and infrastructure
How many focus on effecDveness? © 2015 CompTIA Proper8es, LLC
Effec9veness §
More emo8onal than analy8cal
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Thinking of the future
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Expansion
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New ways to collaborate and communicate
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Enhancements to func8onality
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Understanding the psychology of human behavior to create new, posi8ve workforce habits
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Crea8ve & Innova8ve
Mindset ShiH © 2015 CompTIA Proper8es, LLC
Examples of Effec9ve Business Minds §
Mindset isn’t to maximize efficiency
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Won’t reduce workforce or consolidate opera8ons
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Mindset IS to create; new jobs, new connec8ons, enhanced client safety, alterna8ve ways of using technology and much more
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Impact the community with its new mode of service
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Growth & innova8on con8nues – cycle towards efficiency – and the cycle keeps occurring
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Cycle of Compe99ve Impact §
Efficient
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o Focused on maximizing resources o Decisions made on exis8ng factors o Calcula8ve / Analy8cal
o Forward thinking o Impacgul o Emo8onal
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Effec9ve
Cycle Effect – Not Always Based on Compe99on Effec8ve (Forward Thinking)
Incident (Car Accident)
Efficient (Enhance / Improve)
Evalua8on
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Google’s driverless car (self-‐driving) program
Innovate Based on Current Brand Bic – Brand Consistency § Disposable § Orange (other colors) § Prac8cal § Simple § Func8onal
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Evolu9on of Change
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Bucke9ng Efficient and Effec9ve Ini9a9ves
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PuZng Your Mind into Mo9on
How do I implement a simple repeatable process that is easily recognizable where I can make decisions and act on improvement opportuni8es to get our “houses” in order and ahract new business? How do I create that Balance Effect so that I ________?!
© 2015 CompTIA Proper8es, LLC
Addressing Your Why How do I create that Balance Effect so that I ________?! §
Address Your Why -‐ Your Purpose
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Personal AND Business Purpose o Create a List / Vision Board o Be Mindful
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How do you see your current ini8a8ves? o Are they more efficiency or effec8veness based? o Are they contribu8ng to growth? o Is it about reduc8on or consolida8on?
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Revisit your purpose frequently – are you on track? o Different stages in life trigger different purposes
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Are you fully commihed?
EvaluaDng Items in Your Bucket © 2015 CompTIA Proper8es, LLC
Step 1 of What -‐ Transforma9on §
Mindset Prepara8on
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Acceptance of Change o What are you changing?
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Cross Check Your Mind o Does it Lean Towards the Efficiency or Effec8ve Bucket?
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Do you have a Balancing Mind? o Intui8ve & Analy8cal Thinking
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Is it Organized or is it Juggling and Jumping Around? o Are you in Control of Your Mind or is it Controlling You?
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What about your Team’s?
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Judgment of Others §
Assump8on that your employees (& others) know what’s on YOUR MIND!!! o Assump8ons vs. Fresh Facts
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Cri8cize o Construc8ve Cri8cism vs. Self-‐Doubt
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Listening o Listening vs. Tuning Out Distrac8ons
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Expecta8ons o Exceeding Expecta8ons vs Over-‐Delivery
EffecDve CommunicaDon © 2015 CompTIA Proper8es, LLC
Defini9ons – Clear & Consistent §
Do all players share the same mindset? o Judge cause we are not on the same page!
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Example: What does the word “Design” mean to you? o Is the meaning interpreted the same between R&D and Marke8ng? SoVware Engineer and HR? o What are the different types?
Results in a more mo9vated & collabora9ve team & improved communica9on © 2015 CompTIA Proper8es, LLC
Step 2 of What -‐ Insight §
Re-‐evaluate and revise your efficient & effec8ve bucket list
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Iden8fy current state (assets) and resource availability
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Asking ques8ons, uncovering, and discovering
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Get organized and document
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Step 3 of What -‐ Strategy
Strategic Objec9ve Internal & External Data
Priori9es Strategy Map Measures, Metrics, KPIs
SLA Targets Data Sources
Source: Strategy Mapping chapter within the book “The Four Intelligences of the Business Mind”
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