Guide Course Unit - U of T Portal

Description of Individual Course Unit

French Language IV (Francês IV) Course Title: Tourism and Leisure Area of Study: Language Course Code: ECTS Credits: 3 Degree Degree Level: Bachelors Year: 1st 2nd Type of Course: Compulsory Student Workload: Theory (T) Theoretical Application (TA) Laboratory Work (LW) Fieldwork (F) Seminar (S) Prerequisites:

No

Bachelors Masters 3rd Elective 45 0 0 12,5 0

Semester: 1st

2nd

Work Experience (WE) Tutorial (T) Independent Study (IS) Assessment (A) Other (O) TOTAL Yes

0 15 15 0 3 90,5

Objectives

GENERAL AIMS The curricular unit of French Language IV belongs to the 2nd year of Bachelor’s Degree in Tourism and Leisure. The aim of this course will be to revise and extend the communicative skills and linguistic knowledge of French which students accumulated during their secondary education. By improving both the fluency and accuracy of student’s spoken and written French and their confidence in listening to and reading French, it is hoped to empower them as future Tourism / hotel management experts. SPECIFIC AIMS With this program, one intends that the pupil widens its knowledge and develops abilities that allow it: 1. To communicate, correctly, in situations of verbal communication; 2. To express, in writing, with correctness, using necessary techniques; 3. To use the lexicon with property; 4. To apply the basic contents of grammar ; 5. To use techniques of study and documentation (inquiry); 6. To recognize the cultural nature of all the acts of the human being.

Contents

I.

LA VENTE D’UN PRODUIT TOURISTIQUE 1. 2. 3. 4.

II.

Identifier les produits touristiques. Rédiger un circuit. Mener un entretien de vente. Annuler une réservation.

LES RÉCLAMATIONS. 1. Comprendre l’objet d’une réclamation. 2. Formuler une réclamation et aviser le client. 3. Répondre à une réclamation.

III.

LES VISITES GUIDÉES. 1. 2. 3. 4.

S’informer pour bien guider. Visiter la ville. Présenter un monument. Gérer un groupe.

Grammaire : -Les adjectifs indéfinis ; -Les nominalisations ; -Les pronoms personnels directs et indirects ; -L’imparfait de l’indicatif ; -L’actif et le passif ; -Les pronoms relatifs dont et où ; -Les pronoms personnels y et en ; -L’expression du temps : il y a/ pendant/ depuis/ dans. Teaching Methods

The contents will be developed in theoretical-practical lessons. There will be a reflection on the theoretical concepts, supporting them in concrete examples. Lessons and Tutorials, discussed between the professor and the students, will have, among others, the following aims: 1. Orientation of the work; 3. Accomplishment of practical exercises, by role-playing; 4. Reading of texts; 5. Research in the Library of the ESTTS and the Internet; 6. Others. The acquisition and deepening of the knowledge and abilities, as foreseen in this program, must be achieved through individual study, essential for the success of the pupil. Assessment

Continual assessment: 1st Test – 50% Work in class – 50% homework, class work, presentations and

attendance Periodical assessment: 1st Test – 50% Oral exam – 50% Final assessment: written exam – 50% Oral exam – 50% (minimum of 7,5% on written exam)

Bibliography

Dictionaries and Grammars: Dictionnaires bilingues Français/ Portugais et Portugais/ Français. Dictionnaire Le Petit LarousseIllustré, 2007 Dictionnaire Le Nouveau Petit Robert GF Millésime, 2007. AKYÜS, A ; BAZELLE-SHAHMAEI, B ; BONENFANT, J ; LIEMANN, M.-F, LES exercices de grammaire, Niveau A1, Hachette FLE, Paris, 2005. AKYÜS, A ; BAZELLE-SHAHMAEI, B ; BONENFANT, J ; LIEMANN, M.-F, LES exercices de grammaire, Niveau A2, Hachette FLE, Paris, 2006. MAIA, G., Grammaire progressive du Français, Niveau débutant, Clé International, 1997. MAIA, G., THIÉVENAZ, O., Grammaire progressive du Français, 500 exercices, Paris, Clé International, 1995. Other publications: CALMY, A.-M., Le Français du tourisme, Paris, Hachette FLE, 2004. CHANTELAUVE CHIARI, O., CORBEAU, S., DUBOIS, C., Les métiers du tourisme, Paris, Hachette FLE, 1991. CORBEAU, S. ; DUBOIS, C. ; PENFORNIS, J.-L. ; SERNICHON, L., Hôtellerie/ Restauration.com (niveau faux débutants/ intermédiaire), Clé International, 2006. PENFORNIS, J.-L. ; CORBEAU, S. ; DUBOIS, C., Tourisme.com, Clé International, 2004. RENNER, H., RENNER, U., TEMPESTA, G., Le Français du tourisme, Clé International, 1993. ROESCH, R ; ROLLE-HAROLD, R, LA France au quotidien, Préparation au DELF, Presses Universitaires de Grenoble, 2001.

Reviews : L’Hôtellerie Restauration ESPACES tourisme et loisirs Géo L’Express Le Guide du Routard. Note: Other complementary bibliographical references will be indicated during classes,

according to specific contents.

Description of Individual Course Unit Spanish IV Course Title: Tourism and Leisure Area of Study: Language Course Code: ECTS Credits: 3 Degree Degree Level: Bachelors Year: 1st 2nd Type of Course: Compulsory Student Workload: Theory (T) Theoretical Application (TA) Laboratory Work (LW) Fieldwork (F) Seminar (S) Prerequisites: Specify: Objectives

No

Bachelors Masters 3rd Elective 45

12.5

Semester: 1st

2nd

Work Experience (WE) Tutorial (T) Independent Study (IS) Assessment (A) Other (O) TOTAL Yes

15 15

90.5

GENERAL AIMS The aim of this course will be to revise and extend the communicative skills and linguistic knowledge of Spanish which students accumulated during their secondary education. By improving both the fluency and accuracy of student’s spoken and written Spanish and their confidence in listening to and reading Spanish, it is hoped to empower them as future Tourism. SPECIFIC AIMS With this program, one intends that the pupil widens its knowledge and develops abilities that allow it: 1. To communicate, correctly, in situations of verbal communication; 2. To express, in writing, with correctness, using necessary techniques; 3. To use the lexicon with property; 4. To apply the basic contents of grammar ; 5. To use techniques of study and documentation (inquiry); 6. To recognize the cultural nature of all the acts of the human being. Contents

Competencias teóricas: -

Agencias de Viajes:

-

Agencias de viajes: servicios. Agencias de viajes: Ofertas. Agencias de viajes: contratos de viajes combinados. Agencias de viajes por Internet. Las reservas on-line. Portales de viajes. “ciberagencias”.

-

Seguros de viaje. Incidentes en el transporte. Incidentes en viajes combinados. Problemas con el alojamiento. La hoja de reclamaciones. Medios de pago y la seguridad. El turismo y la seguridad. Salud e higiene.

-

El marketing turístico:

Seguros de viajes y sanidad:

El marketing turístico. España, cien años de promoción turística. Plan de marketing turístico. Plan de marketing turístico de la región de Santiago de Chile. Un caso de marketing turístico. La publicidad. Publicidad turística de una región de España.

Competencias Gramaticales:

- Grupo verbal: - Imperativo: Afirmativo y negativo. Imperativo + pronombres de O.D. y O.I) - Presente de Subjuntivo: Verbos regulares e irregulares.

- Grupo Nominal:

Pronombres Personales: Revisión general del uso y colocación de los pronombres complemento con todas las formas verbales. - Pronombres Personales de Complemento Directo. - Pronombres Personales de complemento Indirecto.

Teaching Methods

The contents will be developed in theoretical-practical lessons. There will be a reflection on the theoretical concepts, supporting them in concrete examples. Lessons and Tutorials, discussed between the professor and the students, will have, among others, the following aims: 1. Orientation of the work; 3. Accomplishment of practical exercises, by role-playing; 4. Reading of texts; 5. Research in the Library of the ESTTS and the Internet; 6. Others. The acquisition and deepening of the knowledge and abilities, as foreseen in this program, must be achieved through individual study, essential for the success of the pupil. Assessment

Continual assessment: 1 Frequência – 50% Work in class – 50% homework, classwork, presentations and attendance Periodical assessment: 1 Frequência – 50% Oral exam – 50% Final assessment: written exam – 50% Oral exam – 50% (minimum of 7,5% on written exam) Final assessment - Recurso : written exam – 50% Oral exam – 50% (minimum of 7,5% on written exam) Bibliography

Dictionaries and Grammars: BIBLIOGRAFÍA Rosa de Juan C., de Prada M.,(2006): Temas de Turismo,. Manual para la preparación del Certificado Superior de Español del Turismo de la Cámara de Comercio de Madrid. Madrid, Edinumen. Aragonés, L. Palencia, R, (2005): Gramática de Uso del Español, teoría y práctica. Madrid, SM Ele. PRAGMA, (2002): Equipo, Para Empezar – Curso comunicativo de Español para Extranjeros. Edelsa. Grupo Didascalia, S.A. MARTINS Peris, E. y N. Sans Baulenas, (1997): Gente 1 Barcelona, Difusión. BENÍTEZ, P.,MADRIGAL, M.J., (1999): Español para extranjeros. Cuaderno de Ejercícios Edinumen.

LOSADA DE MIGUEL, F., (2005): Lengua Fácil para bachillerato y acceso a la universidad. Espasa. LÓPEZ,G. y LÒPEZ M.R., (2003): Conversemos en clase – Nivel ElementalIntermedio. Edinumen. MORENO, C. y TUTS, M., (1997): El español en el hotel. Sociedad General Española de Librería.

Other publications: Note: Other complementary bibliographical references will be indicated during classes, according to specific contents.