Managing highly differentiated customer experience for leading 70+ travel brands. C. O. M. MUNICATION CHANNELS. Chatbot.
Irregular Operations Support 70% Revenue Retention Through Irregular Operations (IROPS) Support
Enhance Your Customer Experience Through IROPS Services
Manage Disruptions With a Passenger-Centric Approach to IROPS Any last minute flight delays or cancellations due to bad weather or technical glitches have a devastating impact on the aviation industry. These situations
USD
60 Billion* in revenue is lost by airlines globally as a cost of irregular operations
force airlines to either shut down operations entirely or reduce capacity which leads to delays and cancellations. Flight crews are displaced from their normal rotations, driving up tremendous pressure on the ground staff to accommodate passengers on alternate flights. These irregular operations hugely impact the airline revenue and cost the airlines 5% revenue loss. InterGlobe Technologies (IGT) offers a unified solution for managing disruptions ranging from handling all customer queries to enabling seamless rebooking and managing back-office paper work. Utilizing proven methodologies and industry best practices, IGT helps airlines to retain revenue, enhance customer satisfaction, maintain seamless communications and drive operational efficiencies. IGT also provides 24X7 support in non-voice channels such as web, mobile and social to specifically target omni-channel requirements of the connected customer.
Source: *Amadeus: Passengers first Re-thinking irregular operations
IROPS is an opportunity for airlines to build customer loyalty and market share by managing disrupted travel better than competitors.
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Why IGT • IGT is a part of InterGlobe Enterprises (IGE), one of the largest travel conglomerates with a turnover of USD 3 Billion and has business interests in aviation, air transport management, travel distribution and hospitality • Around 20 years of travel domain-led solution development experience, enabling end-to-end solution delivery • IGT employs more than 9,000+ travel professionals across 5 continents; with 13 state-of-the-art delivery centers and worldwide operational presence • Managing highly differentiated customer experience for leading 70+ travel brands
Visit us at
Echelon Building, Plot No-49, Sector-32, Gurgaon 122001 Haryana, INDIA
[email protected]
| www.interglobetechnologies.com
