Support. Enabling more than 70% revenue retention though. IRROPS support ... Commercial. Risk. IGT IRROPS. SUPPORT CENTE
Irregular Operations Support Enabling more than 70% revenue retention though IRROPS support
Enabling Better Travel with Enhanced Business Process Management
IRROPS Services Any ad-hoc flight cancellation due to weather disruptions, technical glitches etc. puts tremendous pressure on the ground staff to accommodate passengers on next flights and generate their new PNRs. These irregular operations hugely impact the revenue of the airlines as every cancelled International flight results in loss of $50,000 excluding the passenger compensation. InterGlobe Technologies (IGT) offers a one stop shop for managing irregular operations from handling all customer queries to enabling seamless rebooking and managing back office paper work. Utilizing proven methodologies and industry best practices, IGT helps airlines to retain revenue, enhance customer satisfaction and drive operational efficiencies. IGT also provides 24x7 multichannel customer support over new age media channels like voice, web, social media etc. Structural & Unstructural Airline Delays
Civil Unrest
Commercial Risk
System Down
Aircraft Repair
Crew Unavailability
Weather & Natural Calamity
IGT IRROPS SUPPORT CENTER
Rebooking Services
Notification Services
Mishandled Baggage Services
Social Media Support
Why IGT? •
Proven expertise of handling more than 700 cancelled flights a month for one of the world’s largest airlines
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70% Revenue retained annually through IRROPS management for leading European carrier
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A 7-10% reserve bench in each process to deal with upward volume fluctuations and attrition
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Successfully implemented “Universal Agents” concept, which trains an agent in more than one work type of the same client
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Contractual/ part-time employment system is in place where an agent is hired for a predefined period. This helps to minimize the number of lay-offs during a lean period
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