PUBLIC SECTOR. 8/20/2008 4:07:07 PM ITILv3FND-Module01-Introduction.
CSCv1.ppt 1. Complimentary Relationship Between. ITIL and PMBOK.
CSC NORTH AMERICAN PUBLIC SECTOR
Complimentary Relationship Between ITIL and PMBOK August Chantilly Luncheon Linda Budiman, PMP ITIL Business Process Architect ITIL Service Manager, COBIT certified
8/20/2008 4:07:07 PM ITILv3FND-Module01-Introduction.CSCv1.ppt
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ITIL Review ● Information Technology Infrastructure Library (ITIL) ● Emphasis on creating, delivering and managing IT Services ● Requires project and program planning for success ● Aligns to the ISO/IEC 20000 standard – Harmonizes with best practices CMMI, PMI, Six Sigma, COBIT
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ITIL Review ITIL Service Lifecycle
Service Strategy Where Services Born ITIL
Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement
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ITILv3 and PMBOK ¾
Fun Factoids ¾
Intellectual Property ¾ Project Management: Project Management Institute ¾ ITIL: Office Government Commerce
¾
Current Versions ¾ PMPBOK: Third Edition, 2004 ¾ ITILv3: Version Three, 2007
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Body of Knowledge ¾ PMP Third Edition: Project Management ¾ ITILv3: Service Management
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ITILv3 and PMBOK ¾
Fun Factoids ¾
Projects vs Operational Work ¾ PMP: Projects attain objective and then terminate ¾ ITILv3: Operations conversely is to sustain business continually
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Projects & Strategic Planning ¾ PMP: Projects means of achieving strategic plan ¾ ITILv3: Service Strategy means of creating the strategic plan
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Characteristics ¾ PMP: Project – Definite Beginning and Definite End ¾ ITILv3: Service Lifecycle – Birth to Retirement
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ITILv3 and PMBOK “Good Practice” Frameworks •
Information Technology Infrastructure Library (ITILv3)
• Profession of Service Management ¾ Service Lifecycle ¾ 5 publications 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operations 5. Continual Service Improvement
• Project Management Body of Knowledge (PMBOK)
• Profession of Project Management ¾Project Process Groups ¾5 Process Groups 1. Initiating Process Group 2. Planning Process Group 3. Executing Process Group 4. Monitoring & Control 5. Closing Process Group
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ITILv3 and PMBOK Key Differences •
Information Technology Infrastructure Library (ITILv3) ¾ Continual Management of Services (Operations) ¾ Service Portfolio Management ¾ Pipeline – Planned ¾ Service Catalog – Operational or live ¾ Retired Services – End of life
•
Project Management Body of Knowledge (PMBOK) ¾ Temporary Endeavor (Projects) ¾ Deliverables are Products, Services or Results ¾ Project has definite beginning and definite end ¾ End is when project objectives are achieved
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ITILv3 and PMBOK Project Management Process Groups
ITILv3 Service Lifecycle
1. Initiating
1. Service Strategy
2. Planning
1. Service Strategy
3. Executing
2. Service Design 3. Service Transition 4. Service Operation
4. Monitoring & Controlling
5. Continual Improvement
5. Closing
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ITILv3 and PMBOK
MAPPING ITILv3 to PMBOK
ITILV3
PMBOK (third edition)
Service Strategy
INITIATING & PLANNING PROJECT INTEGRATION MANAGEMENT
Service Strategy Generation Define the market
4.1
Develop Project Charter
Develop the offerings
4.2
Develop Preliminary Scope Statement
Develop strategic assets
4.3
Develop Project Management Plan
Prepare for execution
4.3
Develop Project Management Plan
4.4
Direct and Manage Project Execution
4.5
Monitor & Control Project Work
4.6
Integrated Change Control
PROJECT SCOPE MANAGEMENT
Service Portfolio Management Define the service
5.1
Scope Plannning
Analyze the service
5.2
Scope Definition
Approve the service
5.4
Scope Verification
Charter the service
5.4
Scope Control
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ITILv3 and PMBOK
MAPPING ITILv3 to PMBOK
ITILV3
PMBOK (third edition)
Service Strategy
PLANNING Cost Management
Financial Management Budgeting
7.1
Cost Estimating
Accounting
7.2
Cost Budgeting
7.3
Cost Control
Charging
Continual Service Improvement Risk Management Define What should be measured
11.1
Risk Mgmt Planning
Define what can be measured
11.2
Risk Identification
Gather data
11.3
Qualitative Risk Analysis
Process data
11.4
Quantitative Risk Analysis
Analyze Date
11.5
Risk Response Planning
Present Results & initiate Improvement Actions
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Summary ITIL & Project and Program Management Office •
Increasing need for project managers to understand Service Lifecycle requirements
•
Project Managers ensure requirements are clear and deliverables will meet program objectives within budget
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Thank You!
Linda Budiman CSC, 15000 Conference Center Drive Chantilly, VA 20151 E:
[email protected] T: 703-818-5748
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Service Lifecycle ITILv3 Service Lifecycle Service Strategy Continual Service Improvement
• • • •
• Seven Step Improvement Process • Service Management Process Measurement • Service Reporting • Service Improvement Plan
Service Strategy (Generation) Process Service Portfolio Management Demand Management Financial Management
ITILv3 Service Design Service Operations • • • • • • • • •
Event Management Incident Management Request Fulfillment Problem Management Access Management Service Desk Technical Management IT Operations Management Application Management
Service Transition
• • • • • • •
Service Catalogue Management Service Level Management Supplier Management Availability Management Capacity Management Information Security Management IT Service Continuity Management
• • • •
Transition Planning and Support Change Management Release and Deployment Management Service Asset and Configuration Management • Service Validation and Testing • Evaluation • Knowledge Management Evaluation ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt
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