The objectives of our ITIL Assessment &. Implementation service offering are to:
▫ Assess your current state. ▫ Increase IT's alignment to the business. ▫ Identify
...
DATAS H E E T
IT Infrastructure Library (ITIL®) Assessment & Implementation
Maintain your service level agreements while cutting IT spend.
DATAS H E E T
ITIL® facilitates efficient, effective and economical use of people, processes, products and partners. It’s a framework of best practices built around controlling and managing your IT operations, and ensuring the services you provide are perceived by your customers as value added and aligned to their needs. As an added benefit, adopting a customer-oriented approach to delivering services often allows you to optimize your IT spend. Accretive Solutions Information Technology Infrastructure Library (ITIL) based offering provides IT service management strategies and solutions geared to optimize IT service delivery and support – which results in maximizing IT value to the business. Our core ITIL services are: Service
Management Framework – ITIL Best Practices Service Strategies Service Design Service Transition Service Operations Management Infrastructure & Data Center Project Management Accretive Solutions ITIL professionals have a breadth of experience in the IT Service Management arena, are results-oriented and will work with you to adapt the appropriate methodologies and best practices to meet the demands of your business. Our professionals have an average of 10-20 plus years of experience (many with Big 4 consulting backgrounds) and bring a comprehensive approach and consistent quality at a more competitive value than other professional services firms. For more information regarding how Accretive Solutions can assist your company with an ITIL based Assessment & Implementation, please contact your local AS representative.
www.accretivesolutions.com
The objectives of our ITIL Assessment & Implementation service offering are to: Assess
your current state IT’s alignment to the business Identify and control IT cost drivers (TCO, ROI) Minimize system interruptions tied to business inefficiencies Establish service level monitoring and control Employ mechanisms that enable continuous service improvement Establish IT process agility for maintaining alignment during business change Increase
Benefits include: Business
efficiency and effectiveness a Business Service IT planning and financial control Continual service improvement Controlled IT assets and spending Resource optimization Streamlined communications Planned and controlled releases Efficient handling of changes Preventative maintenance Minimized disruptions of services Incident tracking and root cause analysis Information security compliance IT as
© Copyright 2007-2012 Accretive Solutions. All rights reserved.
DATAS H E E T
IT Infrastructure Library (ITIL®) Assessment & Implementation Sample Engagements: Implemented
ITIL Change Management Solution for a global systems integrator responsible for integrating applications for an in-vehicle security system. As part of the ITIL Service Support component, the overarching goal was to minimize the risk of production outages/incidents due to changes made to the system. The Accretive Solutions team established a Change Management process for the client, integrated and streamlined the development supplier change process into the enterprise change process/ schedule, and provided on-going management of the process and enterprise alignment.
Implemented
ITIL Incident, Problem, Change, Release, Service Level and Knowledge Management processes with a global energy company. Activities included building a single Configuration Management Database (CMDB), defining configuration items, and identifying and training configuration item owners (business and IT). The team defined application classification criteria and categorized existing systems to facilitate the appropriate level of service based on business criticality. The team also defined standard tools and processes for all in-scope areas of ITIL and rolled them out across the IT organization. The ITIL effort resulted in a 20% reduction in IT headcount, 40% reduction in cost of delivery of IT Services and a perceived improvement in value added by IT to the business.
Implemented ITIL Incident and Problem Management for a technology company. The engagement involved the management of 35 third-party resources for technical support of one of the client’s business critical systems. The goal and result was a successful implementation of both ITIL Incident and
www.accretivesolutions.com
Problem management processes, enabling significant improvements to day-to-day operations. Implemented
a Service Transition solution for a global manufacturing company. Accomplishments included establishing a Transition Management Office (TMO) that provided systems Transition to Operations & Sustainment Services. This service greatly aided in the reduction of system outages and failed deployments. The success of the service captured the attention of other business units within the company, some of whom adopted the framework as well.
Developed,
implemented and managed a Change and Release Management program for a technology company. The AS team established Release and Change Management processes, a program level Change Advisory Board (CAB) and a supporting impact analysis review. The processes established through this program set the stage for enterprise-wide Operations Service Management process improvements.
Delivered
multiple ITIL Executive seminars across many business sectors, including Financial Services, Commercial Real Estate and Construction. As Executive Sponsorship is a critical component of any initiative or change, our goal was to present key IT Service Management concepts and provide an understanding of the business value and benefits of the ITIL model. The result was a clearer understanding of the model and how it improves IT service delivery and support. From the Executive seminar, the leaders were better prepared to make decisions regarding the business objectives of their specific ITIL initiative, the areas of focus within the ITIL model, and the level of investment necessary to realize the desired benefits. © Copyright 2007-2012 Accretive Solutions. All rights reserved.
