IT Infrastructure Library (ITIL) is a collection of Best Practices for the ... French.
ITLF1020 without ITIL Alive Module. Dutch. ITLD1020 without ITIL Alive Module.
ITIL Foundation with ITIL ALIVE Fact Sheet
2.5 Days I Classroom I ITL1020 IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices cover key Service Management processes, such as Incident Management, Problem Management, Release Management, Change Management, Service Level Management, Financial Management, Service Continuity Management, and Availability and Capacity Management. ITIL also recommends the concept of a Service Desk that is designed to improve the function of the conventional Help Desk. The core ITIL guidelines are currently available in a series of eight books. ITpreneurs’ ITIL courses take an intensive, IT Process Competence training solutions approach. The courses provide the learner with the essentials of the best practices of ITIL processes adopted worldwide. ITpreneurs develops the courses using a customizable and integrated training program approach to enable a knowledge-driven learning process
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ITpreneurs Nederland BV • Weena 200, 324-326 • 3012 NJ ROTTERDAM • NETHERLANDS I Tel. +31 (0) 10 71 1026 - 0 I
[email protected]
ITL1020 ITIL® Foundation with ITIL Alive Certificate: ITIL Foundation I Duration: 2.5 Days I Course Delivery: Classroom
ITL1020 ITIL FOUNDATION WITH ITIL ALIVE
English
ITL1020
Japanese
ITLJ1020
French
ITLF1020 without ITIL Alive Module
Dutch
ITLD1020 without ITIL Alive Module
Course Description This course introduces the learners to ITIL, IT Service Management (ITSM), and the key processes that are part of the ITIL Best Practices framework. This course includes a comprehensive case study to enable the learners to “Learn by Doing.” Introduced as a new approach to ITIL training, ITpreneurs employs a mixture of online and classroom course delivery methods that balance classroom group dynamics and knowledge sharing with the rich interactivity of multimedia sessions. The ITIL Foundation course of ITpreneurs uses a blend of quality instructors and a virtual case study to introduce learners to key ITIL processes. ITpreneurs combines the inherent advantages of instructor-led classroom training with the interaction generated through exposing learners to practical and real case study situations throughout the 2.5 days. The ITIL Alive case study helps learners apply the knowledge they learned during the course in a "virtual" setting almost immediately. The result is a blended course that results in high knowledge retention and an enhanced learning impact. This case-study-driven course leads to ITIL Foundation certification. This course introduces the concepts of ITSM and explains how to apply the industry-standard ITIL Service Support and Service Delivery principles within an IT department/organization.
Prerequisites None
Course Student Material Recommended reference materials: Foundation of ITIL Service Management (ISBN 9077212582)
Learning Objectives At the end of this course, you will be able to:
Identify the various ITIL processes that can be implemented in an organization.
Identify the benefits of implementing each ITIL process in an organization.
Identify the basic concepts of each ITIL process.
Identify the activities and roles involved in each process.
Identify the relationship of each ITIL process with other processes.
Identify the factors that affect the effectiveness of each ITIL process.
Audience IT Support Staff, IT Consultants, Key Business Users, IT Developers
Course/Student Material
Copy of visual aids used in the classroom
Practice exam and key definitions
ITSM Handbook
Course Organizational Logistics
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Classroom with U-shaped seating arrangement
Whiteboard, projector, and flipchart
Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, speakers or a headset, 1024X768 pixel resolution)
Broadband Internet connection
ITpreneurs Nederland BV • Weena 200, 324-326 • 3012 NJ ROTTERDAM • NETHERLANDS I Tel. +31 (0) 10 71 1026 - 0 I
[email protected]
ITL1020 ITIL® Foundation with ITIL Alive Certificate: ITIL Foundation I Duration: 2.5 Days I Course Delivery: Classroom
Course Agenda Day 1 Kick-off and introduction Introduction to ITIL and its background
Goal and purpose of ITIL
Service Desk
Day 2 Recap of and questions about the first day Change Management Release Management ITIL Alive modules
Day 3 Recap and questions IT Service Continuity Management Financial Management Security Management ITIL Alive modules
Introduction to Service Delivery
Exam preparation guide
LUNCH Incident Management
Service Level Management
ITIL Alive modules
Availability Management
Problem Management
Capacity Management
Configuration Management
ITIL Alive modules
Evaluation of the day
Evaluation of the day
Examination
ITIL® is a registered trade mark of the Office of Government Commerce (OGC), Rosebery Court, St. Andrew’s Business Park, Norwich, Norfolk, NR7 OHS, UK
www.ITpreneurs.com
ITpreneurs Nederland BV • Weena 200, 324-326 • 3012 NJ ROTTERDAM • NETHERLANDS I Tel. +31 (0) 10 71 1026 - 0 I
[email protected]
