ITIL® Planning Protection and Optimization (PPO) - Navigo ...

NAVIGO IT SERVICE MANAGEMENT TRAINING Making IT Management Simple ™

ITIL® Planning Protection and Optimization (PPO) Capability Course This 5-day Intermediate ITIL course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The Planning Protection and Optimization (PPO) course focuses on designing and planning the appropriate business quality of service for every business service and technical service in the service portfolio.

Delivery Format 

Blended

course code: NVPPO-B



Onsite

course code: NVPPO-C

Management Processes covered: Capacity Management • Availability Management • Service Continuity Management • Security Management • Demand Management

Agenda Day 1 1. Introduction

Day 2

2. Capacity Management

Day 4

Day 5

3. Availability Man- 4. IT Service Conti- 6. Demand Manage- 9. Exam Preparaagement nuity Management ment tion/Mock Exam

2. Capacity Management Lunch

Day 3

5. Information Secu- 7. Challenges, Critirity Management cal Success Factors and Risks Lunch

Lunch

Lunch

4. IT Service Conti- 5. Information Secu- 8. Technology & nuity Management rity Management Implementation Considerations

3. Availability Management

Lunch Exam

6. Demand Management Homework - review

For further information contact: [email protected] phone: 312-560-9257 www.navigotechnologies.com Navigo Technologies, LLC — 1770 S. Randall Road, Suite 161, Geneva, IL, 60134. © Copyright 2011 All Rights Reserved—Navigo Technologies, LLC. ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.