Learner Handbook - Reynolds Group

Reynolds Training Academy

Learner Handbook

Reynolds Training Academy Learner Handbook

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Contents Welcome from CEO

5

Key Staff

7

The Training Academy Facilities

11

Support Services

13

Induction

15

The Training Academy Charter

17

Learner Code of Conduct

21

Your Voice – The Learner Involvement Strategy

29

Careers Advice and Guidance Support

31

Additional Learning Support

33

Assignments and Assessment

37

Learner Disciplinary Procedure

39

Contacts for Personal Issues

41 42

Reynolds Learner Journey

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Reynolds Training Academy Learner Handbook

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4

Welcome from CEO

Welcome from CEO Welcome to Reynolds Training Academy. I am delighted you have chosen to take the next step on your journey with us. Our purpose as an organisation is, ‘to make dreams achievable for anyone who shows the potential to become professional, by providing the highest quality training within a supportive and encouraging atmosphere.’ Reynolds were graded Outstanding by Ofsted based not only on our high quality of teaching, learning and assessment, our excellent facilities and our high qualification achievement rates but most importantly on the priority we place on supporting the individual needs of our learners. I hope you find the information contained within our handbook useful in understanding how to get the best from your time with us. Our personal tutors, support staff, programme managers, employment advisors and administrators will strive to provide you with exceptional support. Please never be afraid to ask for more help if you are unsure of anything or if you are encountering problems. Our whole team is here to help you achieve your best. You may have decided to join us in order to develop new skills, start a new career, or to gain promotion at work. Whatever your goal, we will work hard to support you to achieve it. We know there will always be things we can improve. We will give you opportunities throughout your time with us to tell us what we can do better. Your feedback is very important to us, as we are passionate about improving your learning experience. I look forward to meeting you and very much hope you enjoy your time with us.

Emma Revie, CEO, Reynolds Training Academy. Reynolds Training Academy Learner Handbook

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6

Key staff

Key staff

Emma Revie CEO

Angela Beaton Angela Beaton

Claire Stringer Deputy CEO, Deputy Designated Safeguarding Safeguarding Officer and Officer Designated Safeguarding Learning Support Officer Officer and Learning Support Officer

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Performing Arts

Perf

Kate Cobb Kelly Bancroft Kate Cobb

Rebecca Dunmore Kate Cobb Rebecca Dunmore Chris May

Performing Arts (Level 3)

Beauty & Fitness Performing Arts Beauty Horticulture

Nikk Fitne

Programme ors and ManagersDirectors and Managers

Amanda Tooms–Peel Kelly Bancroft Performing Arts (Level 3)

(Levels 4 and 5)

(Levels 4 and 5)

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Sue Tissiman Tissman Sue Rebecca Dunmore Nikki Wright Rebecca Dunmore Management, Business Beauty Fitness & Administration, Fitness Business Administrator Customer Service, and Customerand Service Management Team Leading

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Key staff

Carolyn Matthews Nikki Wright Administrator Fitness

Key staff

on,

Support Staff

Chris May Horticulture Dee Reynders

Carolyn Matthews Administrator Lauren Coleman

Senior MIS and Examinations Adminstrator

Sue Tissiman BusinessHughes Administration, Tiffany Customer Service, Senior Administrative Management and Assistant Team Leading

Carolyn Matthews Administrator

Mekalia Young Administrative Assistant Teresa Warren and Receptionist

Shaun Tipple Employer Engagement Gemma Walker Specialist

Functional Skills Coordinator

Administrative Assistant

Functional Skills Tutor

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10 10 Reynolds Training Academy Learner Handbook The Training Academy facilities

The Training The Training The Training Academy facilities Academy facilities Academy facilities Fully equipped beauty salons; Fully equipped beauty salons; fitness centre; Fully equipped beauty salons; Fully equipped fitness centre;

dance studios with mirrors, barres with and sprung Fully equipped fitness centre; Fully equipped dance studios mirrors,floors; barres and sprung flo

IT facilities including wifi with Internet access, computers with Word, Excel, with W equipped dance studios mirrors, barres and sprung floors; ITfree facilities including free wifi Internet access, computers Fully Powerpoint, Internet Powerpoint, access; Internet access; IT facilities including free wifi Internet access, computers with Word, Excel, Printing; Powerpoint, Internet Printing; access; Studio theatre with seating; Studio theatre with seating; Printing; Vendingtheatre machine; Studio with seating; Vending machine; Recreation space with kitchen facilities; Vending Recreation space with kitchen facilities; machine; Garden space. ; with Recreation space kitchen facilities; Garden space. Garden space. State of the art conference facilities.

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12 Support services

Support services The Training Academy is committed to providing academic support for all learners. Our support services focus on academic progression, personal improvement, learner welfare and enrichment. Your Personal Tutor is responsible for: Providing you with independent information, advice and guidance; Monitoring and promoting your progress on the course; Reviewing your personal development and supporting your career planning; Writing and maintaining reports and references; Referring you to other experts; Distributing important notices; Ensuring that you are aware of the opportunities available for enrichment, additional skill development and qualifications. Your Personal Tutor is the first person you should contact should you experience any problems. You will be notified of your Personal Tutor’s name and contact details on your first day on programme. Your Programme Manager/Director is responsible for ensuring your safety and maintaining and improving the quality of your programme at the Training Academy. Should you experience any problems that you do not feel comfortable discussing with your Personal Tutor, or if you have any suggestions for how you would like to improve your programme or the Training Academy in general please contact your Programme Manager/Director. You will be notified of your Programme Manager/Director’s name and contact details on your first day on programme.

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14 Induction

Induction All new learners participate in induction activities during their first week at The Training Academy. The purpose of induction is to: Welcome you and begin to integrate you into the The Training Academy community; Outline the rights and responsibilities you have as a part of this community; Introduce you to the Training Academy-wide facilities; Complete all the necessary enrolment documentation; Provide an opportunity for initial assessment of Literacy and Numeracy and subject-specific skills as required for each programme; Identify any additional support needs that you may have; Support the Training Academy’s aim in helping you to: Stay safe Stay healthy Enjoy and achieve Make a positive contribution Achieve economic wellbeing

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“To make dreams achievable for anyone who shows potential”

16 The Training Academy Charter

The Training Academy Charter Reynolds Training Academy’s purpose “To make dreams achievable for anyone who shows potential to become professional, by providing the highest quality training within a supportive and encouraging atmosphere.”

Core values Quality; Professionalism; Achievement; Passion. If you are a learner at Reynolds Training Academy, you can expect: Support with your studies; A learner handbook within 10 working days of starting your programme; This will provide you with the general information you need to know about the Training Academy; A study programme which has been planned to ensure it meets your needs for personal development, employment and/or further studies; Regular opportunities for assessment, reviews of your progress and recording of your achievements through a meeting with your Personal Tutor at least once every 8 weeks; Agreed learning support and individual guidance at all stages of your programme; The opportunity for all learners to develop their skills in English and Maths and receive guidance and support in the use of ICT.

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Teaching which meets your needs High quality teaching; No classes cancelled except in exceptional circumstances.

Facilities which are sufficient for your course and your personal needs Access to sufficient specialist facilities to help you do your course work; Access to extra curricular activities; Safety though the enforcement of heath and safety regulations throughout all areas of the Training Academy; Access to learner support and counselling facilities, educational guidance facilities and careers guidance facilities.

Equality of opportunity Easy access to the key documents such as the Training Academy’s Charter and the Disability Statement; Information about the Training Academy’s Equality and Diversity Policy; A fair chance and opportunity to access, attend and complete the Training Academy programmes, provided through: Additional learning support for functional skills; Additional learning support for speakers of languages other than English; Specialist equipment and staffing as appropriate for learners with learning difficulties and/or disabilities as outlined in the Disability Statement; Additional support and guidance if you are experiencing difficulties outside of the Training Academy that are preventing you progressing in your learning.

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The Training Academy Charter

How to complain if things go wrong Occasionally things go wrong and we need to hear from you in order to put them right. We treat complaints very seriously and we welcome constructive comments, complaints, and compliments when things go well for you. If you want to contact us you can: Telephone: 01322 275807 Email: [email protected] Write to: The CEO Reynolds Training Academy Orchard House Kent Road Dartford Kent DA1 2AJ We promise that any complaint will be investigated fully, and that you will receive an initial response within 4 working days. Should you wish to receive a copy of the full Complaints Procedure, please advise your Personal Tutor/Programme Manager.

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20 Learner Code of Conduct

Learner Code of Conduct You should follow the Learner Code of Conduct at all times otherwise you will be subject to the Learner Disciplinary Procedure outlined later in this Handbook. As a learner at Reynolds Training, you are expected to: Abide by the attendance requirements of your programme; Only leave the Training Academy if you are authorised to do so; Attend all classes on your timetable; Show commitment to your coursework; Switch off your mobile phone during classes; Abide by the Acceptable Use of Technology Policy for the Training Academy information systems such as computers and the Internet and any devices connected to the Training Academy system; Take care of your valuables; Respect the property of other people and that of the Training Academy and its premises. Theft or wilful damage of the Training Academy’s or other people’s property will not be tolerated; Behave appropriately towards teaching staff, other learners, clients and gym staff/members; Behave towards others in a way that is not threatening, violent, aggressive, abusive, disruptive and, or obstructive to their learning; Behave towards others in a way that is not discriminatory. Bullying or harassment will not be tolerated; Behave in ways that ensure your own and other peoples’ health, safety and welfare. You must not put these at risk and must observe all instructions with regard to Health and Safety; Reynolds Training Academy Learner Handbook 21

Not smoke whilst on the Training Academy premises; Not possess or be under the influence of illegal substances on the Training Academy premises; Not consume or be under the influence of alcohol on the Training Academy premises; Not carry illegal or offensive weapons on the Training Academy premises; Not engage in any activities that bring the Training Academy into disrepute or seriously disrupt the work of the Training Academy, its learners or associated businesses.

Attendance and punctuality We know that having a clear and fair Code of Conduct and Learner Disciplinary Procedure which incorporates a good system for monitoring the attendance and punctuality of learners helps learners succeed. The Training Academy expects you to attend 100% of the time and not to take holidays or make medical/dental appointments during term time. We expect you to attend all planned and programmed sessions including theory and practical sessions, tutorials, Functional Skills, review appointments, work placements, workshops and enrichment sessions. We will monitor your attendance and will offer support if you are facing difficulties which affect your attendance. If you are consistently late or consistently fail to attend your planned sessions without prior authorisation, you will be challenged and may become subject to the Training Academy’s Learner Disciplinary Procedure. You will be withdrawn from your course if you fail to attend the Training Academy over a six week period and we are unable to contact you to resolve any issues. If you are unable to attend the Training Academy for whatever reason, you must ensure that you contact the Training Academy prior to registration or by 8am. You should call Dartford on 01322 275807. All learners who require time off in term time need to complete a Learner Absence Authorisation Form and hand it to their Personal Tutor.

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Learner Code of Conduct

Health and safety The Training Academy is committed to providing a healthy and safe environment for our learners. We expect you to abide by all rules relating to health and safety at all times, for example by: Following all health and safety instructions; Not doing anything to put yourself or others at risk; Wearing the correct uniform as specified for your course; Handling chemicals correctly; Handling and using tools correctly; Not blocking fire exits; Following instructions given should there be a fire or similar emergency evacuation. Should you wish to see a copy of the Training Academy’s Health and Safety Policy, please ask your Programme Manager/Personal Tutor.

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ID cards During your first week in The Training Academy you will be asked to provide a passport sized photograph so that you can be given an ID card on a lanyard or clip. This is for your safety and shows that you have an entitlement to be in The Training Academy. You are expected to wear your ID card at all times whilst on The Training Academy premises, unless it is impractical in class for health and safety reasons. Staff will also wear a staff ID card and visitors will wear a visitor’s card. Anyone without an ID card will be asked to explain who they are and why they are in The Training Academy and taken to Reception. In this way we can ensure that the Training Academy is a safe environment for you to study in. If you lose your ID card you will have to pay £1 for a replacement. Look after your ID card.

Smoking Smoking damages your health, whether you smoke yourself or are in the presence of others who are smoking. The Training Academy has a ‘no smoking’ policy and smoking is not permitted on any Training Academy premises. We promote a healthy environment and support you in developing a healthy lifestyle. If you need help with trying to stop smoking, please contact our Learning Support Officer who will refer you to someone who can help. To contact the Learning Support Officer call Dartford on 01322 275807

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Learner Code of Conduct

Drugs The Training Academy does not tolerate the misuse of drugs. We try to educate learners to prevent any misuse and provide help to anyone with a drug problem. We aim to prevent the availability and use of illegal drugs on our premises and we do this with the co-operation of the police. The misuse of drugs is a serious breach of the Training Academy rules and will more than likely lead to exclusion. (See the Code of Conduct and Learner Disciplinary Procedure). If a learner has a problem with drugs the Training Academy may at its discretion, as an alternative, or in addition to disciplinary action, offer the learner the opportunity of help and support. Help is initially available through the Learning Support Officer.

Alcohol Alcohol is a drug and binge drinking can damage your liver, your stomach, your memory, your concentration and your sex life. Furthermore, when you are drunk you have fewer inhibitions and become bolder in your actions and behaviour towards others as well as becoming less aware of your surroundings. This can serve to put the personal safety and security of you and your friends at risk. As with smoking, support is available through the Training Academy’s Learning Support Office if you feel that you need help reducing your use of alcohol.

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Acceptable use of technology and e-safety You must ensure that you follow the guidelines for acceptable use of technology and E-Safety laid down by the Training Academy. You will be asked to sign an agreement regarding the acceptable use of technology, which includes The Training Academy equipment and any personal equipment (such as mobile phones or laptops) that are connected to the Training Academy network. Look out for the e-safety posters in The Training Academy computer rooms and make sure that you use technology with an awareness of your own personal safety. From time to time, we will provide training for you on how to stay safe online.

Mobile phones You may take your mobile phone to your classes. In some cases, you will be required to leave it in a box by the door until the end of the session. Under no circumstances may mobile phones be switched on and used during classes unless it is with the express permission of the tutor. If you use your mobile phone in classes without permission, you may be subject to the Learner Disciplinary Procedure.

Emergency closure The Training Academy is only very rarely closed by bad weather or any other emergency. If you are in any doubt and you have some distance to travel, check the Training Academy website, or The Training Academy Facebook group and look out for email or text messages from the Training Academy.

Accidents and first aid First aid boxes are provided at all the Training Academy locations. You should: Report accidents in class immediately to the class tutor/assessor; Reception keep a list of First Aiders on site; Please report all accidents, so that an accident form may be completed; In the case of a serious accident, the First Aider may require you to stay with the casualty while an ambulance is called.

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Learner Code of Conduct

Qualified first aiders on each site are as follows: Qualified first aiders on each site are as follows: Kelly Bancroft (Dartford); Qualified first aiders on each site are as follows: Kelly Bancroft (Dartford); Rebecca Dunmore (Dartford); Qualified first aiders on each site are as follows: Rebecca Dunmore (Dartford); Kelly Bancroft (Dartford); Claire Stringer (Dartford); Claire Stringer (Dartford); Mekalia Young (Dartford); Rebecca Dunmore (Dartford); Kelly Bancroft (Dartford); Qualified first aiders on each site are as follows: Mekalia Young (Dartford); Claire Stringer (Dartford); Kayleigh Haines (Woolwich); Rebecca Dunmore (Dartford); Kelly Bancroft (Dartford); Kayleigh Haines (Woolwich); Mekalia Young (Dartford); Nikki Wright (Bexley/Dartford/London Bridge); Claire Stringer (Dartford); Rebecca Dunmore (Dartford); Nikki Wright (Bexley/Dartford/London Bridge); Kayleigh Haines (Woolwich); Cayley Sage (Sittingbourne/London Bridge/Dartford and Bexley); Mekalia Young (Dartford); Claire Stringer (Dartford); Cayley Sage (Sittingbourne/London Bridge/Dartford and Bexley); Nikki Wright (Bexley/Dartford/London Bridge); Chris May (Borough Green); Kayleigh Haines (Woolwich); Mekalia Young (Dartford); Chris (Borough Green); CayleyMay Sage (Sittingbourne/London and Bexley); Serena Balogun (Borough Green); Bridge/Dartford Nikki Wright (Bexley/Dartford/London Bridge); Kayleigh Haines (Woolwich); Serena Balogun (Borough Green); Bridge/Dartford Chris (Borough Green); Rachel Gasson (Borough Green); Cayley Sage (Sittingbourne/London and Bexley); Nikki May Wright (Bexley/Dartford/London Bridge); Rachel Gasson (Borough Green); Serena Balogun (Borough Green); Bridge/Dartford Roi Larret (London Bridge/Chatham/Woolwich and Bexley, Thorney Island); Chris May (Borough Green); Cayley Sage (Sittingbourne/London and Bexley); Roi Larret (London Bridge/Chatham/Woolwich and Bexley, Thorney Island); Rachel Gasson (Borough Green); Nichola Allen (Dartford/Chatham); Serena Balogun (Borough Green); Chris May (Borough Green); Nichola Allen (Dartford/Chatham); Roi Larret (London Bridge/Chatham/Woolwich and Bexley, Thorney Island); Natalie Weaver (Colchester/Woodbridge); Rachel Gasson (Borough Green); Serena Balogun (Borough Green); Natalie Weaver (Colchester/Woodbridge); Nichola Allen (Dartford/Chatham); Dan Denniss (Wattisham, Colchester and Wimbish). Roi Larret (London Bridge/Chatham/Woolwich and Bexley, Thorney Island); Rachel Gasson (Borough Green); Dan Denniss (Wattisham, Colchester and Wimbish). Natalie Weaver (Colchester/Woodbridge); Nichola Allen (Dartford/Chatham); Roi Larret (London Bridge/Chatham/Woolwich and Bexley, Thorney Island);

Shelly Salti (South Quay &Colchester Huddersfield); Dan Denniss (Wattisham, and Wimbish). Natalie Weaver (Colchester/Woodbridge); Nichola Allen (Dartford/Chatham); Dan Denniss Colchester and Wimbish). Natalie Weaver (Colchester/Woodbridge); Edmund Weir(Wattisham, (Borough Green) Dan Denniss (Wattisham, Colchester and Wimbish).

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Your voice – The Learner Involvement Strategy

Your Voice – The Learner Involvement Strategy We want you to be involved in decisions that affect your training and learning. To get involved means that you are not only playing a part in activities planned for you, but also planning or influencing the activities themselves – whether this is a Training Academy event or The Training Academy management and the way you are taught.

How to make your views known Learner feedback about your Training Academy and course experience is essential. There are many ways in which you can contribute your views: Complete a confidential online surveys at every review with your Personal Tutor; Provide feedback about your programme to Senior Managers through your ‘student rep’ or become your programmes ‘student rep’; Take part in course-specific focus groups on the quality of your experience; Book a meeting with your Programme Manager to discuss any concerns you have or suggestions you have for improvements. We will always let you know how we have acted and responded to your suggestions.

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30 Careers advice and guidance support

Careers advice and guidance support As a learner at Reynolds Training Academy you are entitled to careers guidance and support that will help prepare you for your next step, whether it is continuing in education or starting employment. Careers Education takes place in your curriculum. You should discuss with your Personal Tutor which activities best support your career planning. You can expect: Access to up-to-date online careers resources; Impartial individual help with deciding career or course options; Advice on and support with making applications to higher education and learner finance.

One-to-one guidance Through discussion about your Individual Learning Agreement and through regular reviews of your progress, your Personal Tutor will help you with careers information. For further guidance, we can refer you to a Connexions Adviser or qualified Careers Education Adviser.

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Part-time work For some learners this is essential, and for many it is good experience, particularly if the work is course-related. For others the part time job takes over, becomes a serious distraction from the course, and may jeopardise their chance of success. Generally the Training Academy supports this aspect of self help, but does advise full-time learners to limit their part time work to less than 16 hours a week.

Job search The Training Academy cannot take responsibility for getting you a job at the end of your course but it will help by providing: Relevant work experience; Active progression support such as tutorials to prepare your CV and letters of application, classes to develop your job search skills and interview preparation support; Access to qualified Careers Advisers.

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Careers advice and guidance support

Additional learning support Additional Learning support (ALS) is available for learners who are struggling with any aspect of their learning. Your Personal Tutor can provide support and help with planning assignments, research, essay writing, exam techniques, literacy, numeracy and for learners with specific learning difficulties, more significant support. If you think you may need help with any of the above, talk to your Personal Tutor. If you have previously had exam access arrangements or think that you may be eligible for them you should speak to your tutor as soon as possible. The Training Academy wishes to ensure that it complies with the Disability Discrimination Act (as amended by the Special Educational Needs and Disability Act 2001). If you are a person with impairment, please ensure that we know what you need so that we can make all reasonable adjustments to help you succeed.

Changing or leaving your course We try to ensure that all learners are on the right course. If, however you think you may have chosen the wrong course, discuss the problem with your Tutor. Do not leave such discussions until it is too late! If the problem is related to financial hardship, childcare or transport, then we may be able to refer you to someone who can help.

Child and vulnerable adult protection The Training Academy co-operates with Social Services, the Police, the Local Safeguarding Children Board and the Vulnerable Adults Unit to safeguard the health and welfare of learners under the age of 18 and vulnerable adults. The Training Academy has a statutory duty to report concerns about neglect or physical, sexual and emotional abuse and staff are expected to comply with procedures summarised in the Training Academy’s Safeguarding Policy which incorporates Child and Vulnerable Adult Protection. If you wish to be provided with a full copy of our Safeguarding Policy, let your Personal Tutor know. Reynolds Training Academy Learner Handbook 33

Confidential does not mean secret! Whilst a learner can generally expect that information revealed in confidence to a member of staff will not be divulged to a third party, staff cannot guarantee confidentiality to learners who disclose information that suggests they or others are at risk of significant harm or there is a child or vulnerable adult protection concern. In these cases the Designated Safeguarding Officer will be informed and information may then be shared with others including parents (of learners under 19), Social Services and the Police. Your Designated Safeguarding Officer is Claire Stringer Your Deputy Designated Safeguarding Officer is Angela Beatton To contact either your Designated or Deputy Designated Safeguarding Support Officer call Dartford on 01322 275807

Bullying The Training Academy will not tolerate any bullying, harassment or discrimination. This includes discrimination by age, sex (gender), race, gender reassignment, disability, religion or belief, sexual orientation or arising from pregnancy or maternity; and harassment or bullying through inappropriate texting or misuse of social networks and using inappropriate language to other learners or staff. If you are the subject of or are witness to any of the above, talk to your Programme Manager or Personal Tutor immediately. Our Anti-Bullying and Harassment Policy, will be covered fully in your induction.

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Additional learning support

Disability Please tell your Personal Tutor as soon as possible if you have a mobility problem (particularly important for fire drills and emergencies) or any other disability that might affect your studies. The Training Academy is committed to ensuring that those with disabilities, including learning difficulties, are treated fairly. All reasonable adjustments to provision will be made to ensure that learners with disabilities are not substantially disadvantaged. If you wish to be provided with a full copy of our Disability Statement, let your Personal Tutor know.

Financial assistance If you have any questions about learner finance, grants and loans please contact our Administrator who will be able to deal with your query or refer you to someone who can help. To Contact our Administrator Carolyn Matthews Call Dartford on 01322 275807

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“make the most of the opportunity”

36 Assignments and assessment

Assignments and assessment For most courses assessment of your developing knowledge and skills will take place throughout the course. This is usually done by you completing assignments set by your tutors and/or the Awarding Body responsible for your qualification. In this section we explain the importance of assignments, and how we assess them.

Assignments When you start your programme, your tutor will ensure you have a copy of your Course Handbook. The Course Handbook explains all the arrangements for assignments, including: Rules and procedures for applying for extensions; What we would consider to be cheating or malpractice in completion of an assignment and the penalties for these offences; How you can appeal against an assessment decision if you think it is incorrect or unfair. Coursework—avoiding stress Make full use of free time both at the Training Academy and at home; Do homework early while the information is fresh in your mind; If you fall behind or have problems, see your Personal Tutor at once - he/she will want to help.

Learner Review Your progress will be reviewed every 8 weeks via a one to one review with your Personal Tutor. This is an opportunity for you to celebrate your achievements, set targets for development and raise any concerns. Make sure that you attend your reviews and make the most of the opportunity it provides.

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38 Learner Disciplinary Procedure

Learner Disciplinary Procedure Introduction Minor issues with learners should be resolved informally. However, where there are repeated minor problems or serious offences are committed, the following Disciplinary Procedure will take effect. Stage one: Formal verbal warning Stage two: First written warning Stage three: Second written warning Stage four: Exclusion It remains at the discretion of the Training Academy to skip any of these stages should this be considered the most appropriate course of action. The stages of the Learner Disciplinary Procedure may be found in the full version of the Learner Disciplinary Procedure. The Learner Disciplinary Procedure will be covered fully as part of your induction.

Minor offences Typical examples of minor offences include but are not limited to: Consistent lateness, defined as more than 3 times in any 2 week period; An unacceptable level of unauthorised absence, defined as more than 3 times in any 2 week period; Leaving the Training Academy without authorisation at any time; Inappropriate conduct towards teachers, other learners, clients or gym staff/members; Refusal to attend specific classes; Lack of commitment to coursework. Reynolds Training Academy Learner Handbook 39

Serious offences Serious offences include but are not limited to: Theft; Damage to the Training Academy property, vandalism of the Training Academy property; Being under the influence of alcohol or drugs; Violence or threatened violence towards teachers, other learners or clients; Bullying and/or harassment, whether verbal, physical or sexual; Any breach of the Training Academy’s Equality and Diversity Policy; Any activities which bring the Training Academy into disrepute or seriously disrupt the work of the Training Academy, its learners or associated businesses; Any breach of the Reynolds Group Health and Safety regulations; Any criminal proceedings being brought against a learner, whether directly associated with the Training Academy or not; Refusal to participate in the Training Academy activities either partially or in their entirety; Plagiarism, cheating or malpractice.

Data protection Reynolds Training Academy collects information about all of its learners for various administrative, academic and health and safety reasons. To comply with the Data Protection Act 1998 we need your consent before we can do this. By signing your Application Form you have given your consent to The Training Academy to hold and process all data relating to yourself for all relevant purposes. The Training Academy will not divulge any personal information to other persons or organisations without your consent except as required by law.

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Learner Disciplinary Procedure

Programme Funding

Reynolds Training Academy receives funding for your programme of learning from the Skills Funding Agency or the Education Funding Agency. Your programme is also financially supported by the European Union via the European Social Fund. The European Social Fund in England is investing in jobs and skills – focusing on people who need support the most and helping them fulfil their potential.

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Contacts for personal issues While we want you to have a successful and enjoyable time on your programme we recognise that there are times when some individuals may need some advice and support for issues of a more personal nature. We have included a list below of some useful contact numbers: Name

Tel Number

Website

Advice Now (Information on rights and Legal issues) (Use website to find telephone number that corresponds to required area)

www.advicenow.org.uk

Alcoholics Anonymous 0845 769 7555

www.alcoholics-anonymous.org.uk

Beat (leading UK 08456 341 414 charity for people with Youthline eating disorders and (Under 18’s): their families) 08456 347 650

www.b-eat.co.uk

Bereavement

0844 4779400

www.bereavement.org.uk

bpas (pregnancy, abortion men and women sex health)

0845 365 4321

www.bpas.org

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Name

Tel Number

Website

British Association for Counselling and Psychotherapy

01455 883 300

www.bacp.co.uk

British Institute of Learning Disabilities (BILD)

01562 723 010

www.bild.org.uk

British Youth Council

0845 458 1489

www.byc.org.uk

Business Link (Free business advice and support service)

0845 600 9 006

www.businesslink.gov.uk

Careline (Monday-Friday 10am-1pm and 7pm-10pm)

0845 122 8622

www.carelineuk.org

(Monday-Friday 8:45am-5pm)

Child Support Agency 08457 133 133

www.csa.gov.uk

Citizens Advice Bureau

www.adviceguide.org.uk

Connexions

080 800 13219

www.direct.gov.uk/en/ YoungPeople

Crime Victims

0845 303 0900

www.homeoffice.gov.uk/ crime-victims/victims

Croydon Youth Information and Counselling Service Ltd

020 8680 0404

NA

Cruse Bereavement Care

Helpline 0844 477 9400 Young Person’s freephone 0808 808 1677

www.crusebereavementcare.org.uk

Depression Alliance

0845 123 23 20

www.depressionalliance.org

43 Contacts Contactsfor for personal personal issues 42 issues

Name

Tel Number

Website

DIAL (Disablement Information Advice Line)

01444 250 990

www.dialuk.info

Eating Disorders Association Helpline

0845 634 1414

www.b-eat.co.uk/Home

ECO-Actif (working with youth to prevent them going down the wrong path)

020 8640 3131 (main office)

info@[email protected]

Equality and Human Rights Commission (Monday-Friday 9:00 am-5:00 pm)

0845 604 6610 www.equalityhumanrights.com England main number 0845 604 6620 England textphone 0845 604 6630 England fax

Equality Britain (Working for an inclusive society)

0151 707 6688

www.equalitybritain.co.uk

Gamblers anonymous

08700 50 88 80

www.gamblersanonymous.org.uk/

Get Connected (The young People’s Help Resource for under 25s)

0808 808 4994

www.getconnected.org.uk

Gingerbread (support for lone parents)

0800 018 4318

www.gingerbread.org.uk/portal/ page/portal/Website

Health and Safety Executive (HSE)

0845 345 0055

www.hse.gov.uk

0800 055 6688

www.jobcentreplus.gov.uk/JCP/ index.html

(HSE help protect people against health or safety risks arising out of work activities) Job Centre Plus

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Name

Tel Number

Website

Learning Disability Helpline

0808 808 1111

www.mencap.org.uk/ page.asp?id=2236

Lesbian and Gay Foundation

0161 235 8035

www.lgf.org.uk

London Lesbian and Gay Switchboard

020 7837 7324

www.llgs.org.uk

Lone Parent Helpline

0808 802 0925

www.loneparenthelpline

Mankind (UK’s leading charity for supporting male victims of abuse)

01643 863 352

www.mankind.org.uk

Mencap (Leading UK 0808 808 1111 charity for people with a learning disability and their families)

www.mencap.org.uk

MIND (National 0845 7660163 Association for Mental Health)

www.mind.org.uk

National AIDS Helpline

0800 776600

www.nat.org.uk

National AIDS Trust

020 7814 6767

www.nat.org.uk

National Apprenticeship Service

02476 826482

www.nationalapprenticeshipservice. org.uk

National Bullying Helpline

0845 22 55 787

www.nationalbullyinghelpline.co.uk

National Centre for Domestic Violence

0844 8044 999

www.ncdv.org.uk

National council for one parent families

0800 018 5026

www.gingerbread.org.uk/ portal/page/portal/Website

National Debt Line

0808 808 4000

www.nationaldebtline.co.uk

Next Steps

0800 100 900

www.nextstep.direct.gov.uk

NHS Direct

0845 46 47

www.nhsdirect.nhs.uk

NHS Smoking helpline 0800 169 0169 44 for personal personalissues issues 45 Contacts Contacts for

www.smokefree.nhs.uk

Name

Tel Number

Website

NSPCC Child Protection

Helpline: 0800 800 5000 Textphone: 0800 056 0566

www.nspcc.org.uk

Rape and Sexual National www.rasasc.bizview.co.uk Abuse Support Centre Freephone (RASASC) Helpline: 0808 802 9999 Counselling/ Advocacy/Office: 0208 683 3311 Relate (help and support with relationships)

0845 130 4010

www.relate.org.uk/home/ index.html

Release Emergency Services (Drugs)

0207 6038 654

www.release.org.uk

Samaritans

08457 90 90 90 UK main number

www.samaritans.org

Saneline (For people affected by mental illness)

0845 7678000

www.sane.org.uk

Scope (the disability organisation whose focus is people with cerebral palsy)

Scope Response 0808 800 3333

www.scope.org.uk

Shelterline (homelessness)

0808 800 4444

www.shelter.org.uk

Solace (Rape support for women and men)

0207 428 7656

www.solacewomensaid.org

Street Pastors (an 020 7771 9770 inter-denominational Church response to urban problems, engaging with people on the streets to care, listen and dialogue)

www.streetpastors.co.uk

Reynolds ReynoldsTraining TrainingAcademy AcademyLearner Learner Handbook Hand Book 45 46

Name

Tel Number

Website

The Brandon Centre (Counselling and Psychotherapy for young people)

0207 267 4792

www.brandon-centre.org.uk

The Compassionate Friends (for bereavement)

0117 953 9639

www.tcf.org.uk

thesite (sex, health and abuse)

www.thesite.org

Turning Point (Drugs)

0207 702 2300

www.turning-point.co.uk/Pages/ home.aspx

Victim Support

0845 30 30 900

www.victimsupport.org.uk

Voice UK (National 01332 291 042 charity supporting people with learning disabilities and other vulnerable people who have experienced crime or abuse)

www.voiceuk.org.uk

Women’s Aid Helpline 0845 702 3468 (Domestic Violence)

www.womensaid.org.uk

Youth 2 Youth (The 0208 896 3675 UK’s first National Young Person’s helpline, run by young people, for young people)

www.youth2youth.co.uk/helpline

Youth Access (For young people’s information, advice and counselling)

0208 772 9900

www.youthaccess.org.uk/contact

2 XL (Helping young find confidence, purpose and passion for life)

020 7926-2919

www.2xlyouthprojects.co.uk

These help lines can offer confidential advice, counselling and useful information. 47 Contacts Reynoldsfor Training Precedure 46 personal issues Learner Hand Book

Reynolds Training Academy Learner Journey Pre-course information, advice and guidance

Application process Interview/audition Initial assessment

Enrolment

Induction (Complete ILP) Start programme Diagnostic assesment Initial review Teaching learning,assessing & reviewing Progession planning Work experience/ performance Tests/final assessments Exit interview Achievement celebration Complete programme

Pre-course process Interview & induction On programme Work experience Progression support

Ongoing progession support, advice and guidance

Reynolds ReynoldsTraining TrainingAcademy AcademyLearner Learner Handbook Hand Book 47 48

Reynolds Training Academy Orchard House Kent Road Dartford DA1 2AJ 01322 275807 [email protected] www.reynoldsgroup.co.uk