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Nov 19, 2012 - email Nov 2011 from CAO officially recognizing staff's role ... Training and/or best practices promotion - Social. Media .... Small Business Centre Registrations - one-on-one at service kiosks. -2,069 ..... agreement, expires 2015). Budget ... hosting family reunions, wedding receptions or showers. 25,011.
MUNICIPALITY OF CHATHAM-KENT CORPORATE SERVICES

TO:

Mayor and Members of Council

FROM:

Gerry Wolting, B. Math, CA General Manager, Corporate Services

DATE:

November 19, 2012

SUBJECT:

Service Sustainability Review Process (SSRP) – Phase 3 Implementation

RECOMMENDATIONS It is recommended that: 1. Phase 3 of the Service Sustainability Review Process proceed as outlined in this report. 2. The first cycle of services to be reviewed be as follows with reports coming to Council beginning in March 2013: Service Garbage collection and disposal, composting, transfer stations Tourism Riverview Gardens Gravel Pit Horticulture

-

Items for Review Reduce collection frequency Reduce amount going to landfill … e.g. leaf & yard waste Reduced hours of operation Overall review of service Laundry service Food service Investigate operating options Outsourcing of planting materials

Service Sustainability Review Process … Phase 3 Implementation 3. The second cycle of services to be reviewed be as follows with reports coming to Council beginning in June 2013: Service Arenas and Canteens

Customer Service

Library Services

Recreation Programs

Wallaceburg Indoor Pool Community Halls

Landfill Dog control Grants Planning Services

Items for Review Hours of operation Delivery of canteen service Capacity vs. demand profile of each arena Municipal Centres Live voice vs. automated Call Centre Crossing guard program Possible closure of small branches Review support of medium branches Possible closure of Municipal Information Desks Youth programming Preschool programming Adult programming Outdoor pool programming Day camp and playground programming All facets of operation Use statistics Possible alternatives Direct municipal support Indirect municipal support Increase revenues Eliminate dog control licensing Review grant programs and corresponding support - Review grant programs and corresponding support - Move to single business process for development applications

-

4. Longer term reviews be initiated on the following services with reports coming to Council as reports are finalized: Service Infrastructure

Human resource policy issues Cultural Master Plan Implementation

Items for Review - Asset management plan for roads and bridges - Asset management plan for Housing Services - Asset management plan for all other infrastructure - Closed session discussion - Implementation of various plans previously developed in context with events of recent years

2

Service Sustainability Review Process … Phase 3 Implementation BACKGROUND Council adopted the SSRP after considering reports at the following meetings: Meeting Date

Link to Report

June 25, 2012 August 13, 2012

http://goo.gl/kpWU2 http://goo.gl/7R0kC

As outlined in the above reports, we have defined our SSRP to be an internal examination of CK services with the intent to: a) determine what services should be delivered by CK and at what level those services should be delivered b) identify potential improvements to effectiveness and efficiency in the delivery of our services c) develop plans to achieve financial sustainability for the services we continue to deliver. Chatham-Kent is facing a number of financial pressures that include the maintenance of essential infrastructure and making investments that will enhance our quality of life and make Chatham-Kent a more attractive place to live. Addressing these challenges, while maintaining current levels of service, would require budget increases well above inflation rates for the next few years. To avoid those projected tax increases, we are initiating the SSRP in order to: a) reduce future years’ projected tax increases b) address our infrastructure deficit c) ensure service plans are sustainable d) create opportunities to strategically reinvest existing funds. Chatham-Kent’s SSRP includes five phases: 1. inventorying and prioritizing the services we deliver and how we deliver them and identifying the order in which those services will be reviewed in phase 3 below 2. public engagement 3. detailed review of 5 to 10 business units in 8 week cycles (5 cycles per year) 4. revenue review 5. reviewing and monitoring the results of the service review. This report outlines the implementation of phase 3. Further details of the SSRP can be found at the links noted above.

3

Service Sustainability Review Process … Phase 3 Implementation It should be noted that the SSRP is only one of a number of initiatives that CK uses to manage services being delivered and their corresponding costs. Other initiatives include: -

business planning business case analysis comprehensive procurement policies variance reporting reports to Council on new or changed levels of service review of services and service deliveries as required strategic planning processes master planning processes annual budget process: o changes required to meet budget reduction targets o managing the effects of not providing for full inflation o user fee reviews

COMMENTS A significant amount of work has been done on the SSRP since it was approved by Council in August: -

departments have inventoried and costed their services and how those services are delivered the Executive Management Team prioritized those services in order to develop the recommendations contained in this report departments have used some of the information gathered in the inventorying process to address cost savings targets required by the 2013 budget process.

Phase 3 implementation – detailed review of services: With the exception of Police Services, CK’s inventory of services is attached to this report as Appendix A (in summary form). The list identifies approximately 150 business units delivering over 600 services. For ease of use, the listing is sorted by division within department. An inventory of how those services are delivered has also been compiled and will be available to each working group during Phase 3 reviews. The Police Services Board elected to follow their own process in determining service priorities. In order to develop recommendations for Council as to which services should be reviewed first, the Executive Management Team prioritized the inventory of services based on the following criteria: -

service preference potential savings service continuum 4

Service Sustainability Review Process … Phase 3 Implementation -

impact to CK overall impact to user/interest groups risk CK’s overall strategies sustainability other qualitative factors … e.g. staff availability

Appendix B outlines the details, where applicable, behind the above criteria. The end result is that the following services are being recommended for a detailed review for the first two cycles of phase 3 as well as a number of services that will require a longer term review. As reports are finalized for these services, administration will provide further recommendations as to which services are proposed to be reviewed next. As outlined in the SSRP design reports, it is estimated that it will take between 3 and 4 years to review all of CK’s services. However, implementation decisions will be made incrementally as individual reports come to Council. Short term … Cycle 1: Begin review in January 2013 with reports to Council beginning in March 2013. Service Garbage collection and disposal, composting, transfer stations Tourism Riverview Gardens Gravel Pit Horticulture

Items for Review - Reduce collection frequency - Reduce amount going to landfill … e.g. leaf & yard waste - Reduced hours of operation

Potential Savings $260,000

-

$50,000 To be determined

Overall review of service Laundry service Food service Investigate operating options Outsourcing of planting materials

To be determined $80,000

In order to gain from our experiences during the Cycle 1 reviews, we intend to bring a “lessons learned” report to Council in April 2013 to determine what improvements can be made to the SSRP process.

5

Service Sustainability Review Process … Phase 3 Implementation Short term … Cycle 2: Begin review in April 2013 with reports to Council beginning in June 2013. Note: Prior to proceeding with Cycle 2, the SSRP will be reviewed to accommodate any changes implemented by the 2013 budget process. Service Arenas and Canteens

Customer Service

Library Services

-

Recreation Programs

-

Wallaceburg Indoor Pool Community Halls

-

Landfill Dog control Grants Planning Services

-

Items for Review Hours of operation Delivery of canteen service Capacity vs. demand profile of each arena Municipal Centres Live voice vs. automated Call Centre Crossing guard program Possible closure of small branches Review support of medium branches Possible closure of Municipal Information Desks Youth programming Preschool programming Adult programming Outdoor pool programming Day camp and playground programming All facets of operation

Use statistics Possible alternatives Direct municipal support Indirect municipal support Increase revenues Eliminate dog control licensing Review grant programs and corresponding support - Review grant programs and corresponding support - Move to single business process for development applications

Potential Savings $200,000

$370,000

$150,000

$55,000

$135,000 $14,000

$200,000 $200,000 $100,000 $100,000

6

Service Sustainability Review Process … Phase 3 Implementation Long term: Begin review in January 2013 with timing of reports to Council yet to be determined: Service Infrastructure

Human resource policy issues Cultural Master Plan Implementation

Items for Review - Asset management plan for roads and bridges - Asset management plan for Housing Services - Asset management plan for all other infrastructure - Closed session discussion

Potential Savings To be determined

- Implementation of various plans previously developed in context with events of recent years

To be determined

To be determined

Note: Potential savings as listed above are very preliminary estimates based on departmental input and EMT discussions. Phase 3 reviews will determine actual potential savings through detailed analysis. Phase 2 – public engagement: Phase 2 of the SSRP involves public engagement. As outlined in previous reports, this will be accomplished through the following avenues: a) b) c) d)

having one member of the public sit on each service review working group initiating on-line discussion forums for each service review holding public meetings to discuss draft service review reports ensuring staff and Council are available for questions and discussion on an as needed basis for any and all public enquiries.

As Council determines which reviews will be proceeding, administration will advertise the process as to how members of the public can let their names stand for the service review working groups they are interested in. The process proposed is similar to how we fill committee positions with the only difference being that we are proposing administrative appointments rather than Council appointments. In terms of open or closed session discussions, the Municipal Act states that discussions may be held in closed session under the following criteria: 1) 2) 3) 4)

security of property personal matters about an identifiable individual acquisition or disposition of land labour relations 7

Service Sustainability Review Process … Phase 3 Implementation 5) litigation or potential litigation 6) advice that is subject to solicitor/client privilege. In past discussions regarding service realignment, administration has recommended that Council move to closed session to discuss matters covered by any of the above criteria. This approach limited Council’s ability to discuss many service changes in open session since such changes often involved item 2 above. In order to enhance transparency and improve community engagement, administration is recommending that Council waive its closed session option on item 2 above whenever possible so that more SSRP discussions can be held in open session (we don’t view this as a viable option for criteria other than 2). As indicated above, since the Municipal Act uses the word “may”, that option is possible. Should Council agree with this approach, administration will enhance its internal communications in order to successfully accommodate this change. We are also proposing to use this approach for the 2013 budget process. Next steps: Once Council decides on the services to be reviewed in the initial cycles, administration will proceed with the SSRP as outlined in previous reports. As stated above, based on the experience of Cycle 1, we intend to bring a “lessons learned” report to Council in April 2013 to determine what improvements can be made to the SSRP process. COUNCIL STRATEGIC DIRECTIONS The recommendations in this report support the following Council Directions: Healthy, Active Citizens Growth Through Variety of Post-Secondary Institutions High Quality Environment Through Innovation Destination Chatham-Kent! Magnet for Sustainable Growth Prosperous and Thriving Community Has the potential to support all Council Directions Neutral issues (does not support negatively or positively) CONSULTATION A steering committee has been set up to guide the SSRP and this committee was consulted on this report. Makeup of the committee is as follows: Administrative Assistant, Budget and Performance Services CEO, Chatham-Kent Public Library Director, Budget and Performance Services Budget Analysts, Budget and Performance Services 8

Service Sustainability Review Process … Phase 3 Implementation Chief Administrative Officer General Manager, Corporate Services Member of the Executive Management Team were also consulted. FINANCIAL IMPLICATIONS Financial implications will be determined as individual SSRP reviews are considered by Council.

Prepared by:

Reviewed by:

____________________________ Gerry Wolting, B. Math, CA General Manager, Corporate Services

___________________________ Don Shropshire Chief Administrative Officer

Attachments:

Appendix A – Inventory of Services Appendix B – Details of Rating Criteria

P:\RTC\Corp Services - Admin\2012\Service Sustainability Review Process … Phase 3 Implementation.doc

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

1

2

3

4

5

6

7

Page 1 of 80

CAO

CAO

CAO

CAO

CAO

CAO

CAO

2012 Net Base Budget

Dept Identified Potential Savings

CAO

Support to special projects, e.g., CAO / GM Chief Administrative recruitment, Corporate Review, Governance Task Force Officer and Emergency Management.

41,219

Low 10%

Community Services

Internal ice programming provided by Recreation Facilities: membership, tiny tots, adult skate, shinny, stick & puck. Typically these programs are utilized by; figure skater’s, minor hockey, adults and preschoolers to improve skill set and for recreational leisure. These programs are typically offered during daytime hours as Arenas and Canteens prime time ice is typically booked by seasonal users.

31,892

High >10%

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

101

CD

Division

Community Services

Business Unit

Service Level Description

Arena Floor Rentals: The arena floor is utilized offseason to host; special events, stag & does, ball hockey, lacrosse, pre- season training for soccer/football/softball Arenas and Canteens and Recreation Services Summer Day Camps.

2012 Net Base Budget

Dept Identified Potential Savings

-91,026

High >10%

1,260,829

High >10%

34,421

High >10%

102

CD

Community Services

103

CD

Community Services

Arena Ice rentals: Chatham-Kent arenas operate in 10 community recreational and social assembly facilities (Blenheim, Bothwell, Chatham (3), Dresden, Ridgetown, Tilbury, Wheatley and Wallaceburg). Nine of the ten arenas have Sept. - Apr. ice operating seasons. Thames Campus Arena has 11 months ice operational Arenas and Canteens season. Interdepartmental programming/Recreation Services: Revenues generated from these courses is applied to Recreation Services budget. Currently there is no allocated funding back to Recreation Facilities to offset facility expenses or staffing during these time slots. Summer Camps on arena floor (Erickson, Wallaceburg, Dresden, Wheatley 1360 hrs), Kinsmen (116 hrs preschool program moved to Thames Campus Redline Room), Multi purpose rooms (359.50 hrs), Ice (152.50 Arenas and Canteens hrs)

CD

Community Services

Discounted school rentals : Rates available to schools during school hours; by hourly rate and annual school Arenas and Canteens pass.

40,961

High >10%

Community Services

Bar services: Dresden Arena is a fully licensed facility. Typically this function is used for weddings, stag & does, and special events. Users utilizing our bar/bartenders receive free rental for hall as we receive Arenas and Canteens all profits from bar sales.

-17,641

Minimal

Community Services

Multi purpose & meeting room rentals; as per Arena Business Plan seasonal arena users receive the following free usages; minor groups 2 rentals monthly, adult groups 1 rental monthly. All other users are subject to regular rental rates or not for profit rate if their group qualifies. There is an agreement with St. Clair College for maximum 10/hrs/wk free usage rooms/ice during school hours at Thames Campus Arenas and Canteens Arena.

120,998

Minimal

Splash pads - Tilbury & Wheatley Splash Pads are safe aquatic playground that features different areas of interactive water elements and play experiences. Arenas and Canteens Operational season from mid-June to Labour Day.

1,177

Minimal

104

105

106

CD

CD

107

CD

Community Services

108

CD

Community Services

Boatdocks Maintenance

Boat Dock - Chatham docks/promenade from Chatham Civic Centre to Tecumseh Park

38,511

High >10%

109

CD

Community Services

Boatdocks Maintenance

Boat Dock - Wallaceburg promenade

26,565

Medium 5% - 10%

Page 12 of 80

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

Division

Business Unit

Service Level Description

2012 Net Base Budget

Dept Identified Potential Savings

Westend docks - Located by Keil Street bridge these docks have been utilized in the pass for sailboats visiting Chatham-Kent.

110

CD

Community Services

111

CD

Community Services

CD

Community Services

112

113

114

115

CD

CD

CD

Community Services

Community Services

Community Services

Boatdocks Maintenance

In the past several years due to decline in sailboat mooring, these docks have only utilized by public for fishing dockside.

2,862

Minimal

Boatdocks Maintenance

Tilbury launch

6,247

Minimal

Cemeteries

SERVICE CONTRACT - Contract to manage and operate a Greenwood Cemetery, Ridgetown (privately owned)

11,721

Minimal

Cemeteries

ABANDONED CEMETERIES - maintenance of 58 abandoned cemeteries to include grass cutting, monument safety and inquiries. Some grass cutting is done by contract while others is done by neighbours, etc at a reduced rate.

20,768

Minimal

Cemeteries

DAY-TO-DAY ADMINISTRATION - includes supervision of staff, H&S concerns, HR issues, public & internal maintenance concerns/issues, variances, reports to Council, etc.

361,711

Minimal

Cemeteries

DEATH REGISTRATION PROCESS - as legislated by Ministry of Consumer Services, Vital Statistics municipalities are required to record all deaths which occur within their jurisdiction.

-24,902

Minimal

CEMETERY OPERATION - the operation of 6 active municipal cemeteries to include grounds maintenance, beautification, building maintenance, infrastructure, sales of lots, burials, public enquiries and genealogical researching

-105,359

Minimal

116

CD

Community Services

Cemeteries

117

CD

Community Services

Chatham Parks

Canteens - Located at Thames Campus, Rotary and Jaycee Park

47,043

High >10%

118

CD

Community Services

Chatham Parks

Sport Complexes to include ball diamonds, soccer fields, tennis courts, lawnbowling and skateboard ramps.

322,121

High >10%

119

CD

Community Services

Chatham Parks

Active/Passive greenspaces including parks and playgrounds, bandshells & picnic shelters.

680,108

Medium 5% - 10%

120

CD

Community Services

Chatham Parks

Beaches - maintenance of beach area located at Mitchell's Bay

56,330

Medium 5% - 10%

121

CD

Community Services

Chatham Parks

Splashpads - Kingston Park Mitchell's Bay - Provide splash facilities from May 15 - September 15 Annually

86,929

Minimal

122

CD

Community Services

Chatham Parks

Trails - maintenance of trails for communities of Chatham, Paincourt, Grande Pointe and Mitchell's Bay

39,111

Minimal

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

2012 Net Base Budget

Dept Identified Potential Savings

Campground - Mitchell's Bay Marine Park - 140 sites.

-4,338

Minimal

Chatham Parks

Boat launch - maintenance of facilities at Thames Grove park in Chatham

10,937

Minimal

Community Services

Chatham Parks

Administration, Day to Day - Budgets, HR issues Supervision of Staff, public concerns/complaints

106,742

Minimal

CD

Community Services

Chatham Parks

Boatdocks at Mitchell's Bay including a launch area are part of a 25 year lease agreement.

-16,244

Minimal

CD

Community Services

Convention Facility - 1 exhibition room, up to 3 banquet halls, 7 meeting rooms comprising 65,000 square feet (Debt Pymt)

650,000

Minimal

128

CD

Community Services

Culture Admin

Provide internal administrative services - for Budget, HR, information source, cultural master planning, corporate committees and related activities

87,666

Minimal

129

CD

Community Services

Culture Admin

Provide internal and external facility services

83,365

Minimal

Halls

Morpeth Hall - Municipally owned facility with an operational lease agreement (with an automatic 3 yr renewal), run by volunteers. The operation dollars for this hall are mainly for insurance costs. Many upgrades recently completed through Halls lifecycle.

14,234

High >10%

Halls

Bothwell Scout Hut - Municipally owned facility , exclusively use and operated by Bothwell Scouts/Optimist Club. There are limited operational budget dollars available. Many upgrades recently completed through Halls lifecycle.

10,913

High >10%

Halls

Tilbury Scout Hut - Municipally owned facility, exclusively used and operated by Tilbury Scouts. No operational budget dollars available. Many upgrades recently completed through Halls lifecycle.

3,650

High >10%

Halls

Ridgetown Senior Centre - Municipally owned facility , operational lease agreement (15 year agreement expires 2018), exclusively use and operated by Ridgetown Seniors. No operational budget dollars available. Many upgrades recently completed through Halls lifecycle.

4,744

High >10%

Halls

Merlin Hall – Municipally owned facility with operational lease agreement (signed May 2010, 5 yr agreement, expires 2015). Budget dollars are for building insurance only. Many upgrades recently completed through Halls lifecycle.

20,898

High >10%

Item #

Department

Division

Business Unit

Service Level Description

123

CD

Community Services

Chatham Parks

124

CD

Community Services

125

CD

126

127

130

131

132

133

134

Page 14 of 80

CD

CD

CD

CD

CD

Community Services

Community Services

Community Services

Community Services

Community Services

Convention Centre

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

135

136

137

CD

Division

Community Services

CD

Community Services

CD

Community Services

2012 Net Base Budget

Dept Identified Potential Savings

Halls

Ridgetown Youth Centre - Municipality owned and operated facility. Limited operational budget dollars available. This facility was recently upgraded through Halls lifecycle. The Ridgetown Youth Centre was built as a facility for the youth of Ridgetown and the Cubs, Scouts and Girl Guide organizations. The building can be rented for stag and does, weddings, baby showers or family reunions.

14,802

High >10%

Halls

Brunner Centre - Municipality owed and operated facility, this facility was recently upgraded through Halls lifecycle. Brunner Centre is a community hall that was built to meet the needs of the community and local Cub and Scout organizations. It is an ideal facility for hosting family reunions, wedding receptions or showers.

25,011

High >10%

Halls

Wallaceburg Dock Office – Municipally owned, utilized by boat dock staff, BIA during special events. No operational budget dollars available.

9,916

High >10%

4,744

High >10%

Business Unit

Service Level Description

138

CD

Community Services

Halls

Ridgetown Lawn Bowling - Municipally owned facility , exclusively use and operated by lawn bowling Club. No operational budget dollars available. Many upgrades recently completed through Halls lifecycle.

139

CD

Community Services

Halls

Czech Hall - Sub leasing land from St. Clair Regional Conservation Authority.

2,178

High >10%

CD

Community Services

Halls

Tupperville Hall - building not being utilized by community, building is being considered as a surplus facility to be sold.

1,671

High >10%

Horticulture

Community beautification through gardens, floral displays and hanging baskets including Hwy 401C-K entry sign gardens and Bloomfield Industrial Park gardens

373,759

High >10%

Horticulture

Administration - day-to-day administration of Horticulture Services including Communities in Bloom initiatives

119,604

Medium 5% - 10%

Tree consulting as required by other internal divisions e.g.. Public Works, Parks, Cemeteries, Municipal Properties, Bylaw Enforcement, etc.

48,853

Minimal

-2,866

High >10%

333

High >10%

140

CD

Community Services

CD

Community Services

143

CD

Community Services

Horticulture

144

CD

Community Services

Kiwanis Theatre

145

CD

Community Services

Kiwanis Theatre

Concessions - food and beverage services Education - provide educational opportunities for youth to broaden their knowledge about and participate in the performing arts

146

CD

Community Services

Kiwanis Theatre

Administration: day-to-day management of theatre operations

197,745

High >10%

147

CD

Community Services

Kiwanis Theatre

Box Office services - selling tickets and program registrations on behalf of internal and external clients

58,433

High >10%

141

142

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

2012 Net Base Budget

Dept Identified Potential Savings

-44,236

High >10%

Kiwanis Theatre

Community Rentals - providing space for internal and external groups to use the theatre for a variety of events, recitals, presentations and performances.

5,209

High >10%

Museums

Living History: presentation of costumed staff in period homes demonstrating period crafts, chores, lifestyles.

41,342

High >10%

Museums

Administration: Budgeting, scheduling, grant applications, time sheets, etc.

78,013

High >10%

Museums

Outreach: providing museum services at other nonmunicipal sites, i.e. exhibits at Sports Hall Of Fame, Mary Webb Centre, Blenheim Heritage House, Remembrance Day exhibits at churches and schools, staff presentations, participation in community special events (tractor days, etc.)

11,897

High >10%

Museums

Research Services: Providing access to collection and archival collection to genealogists, authors, students, property owners, media, municipal staff as well as undertaking research (user fee charged) for the same groups who are unable to attend in person.

13,869

High >10%

Museums

Exhibitions: Presentation of theme based exhibits utilizing the museums' collections as well as items from private collections. Exhibits mostly developed in house and based on promotion of C-K heritage but also some use of travelling exhibits from other institutions. Exhibitions change frequently to maintain visitor interest and to reflect important events, anniversaries (i.e. War of 1812 Bicentennial). Exhibits also serve as a basis for education and public programming services.

65,476

High >10%

Museums

Public Programs and Special Events: Lectures, workshops, exhibit openings, and special programs (Spirit Ride, Titanic Dinner) that promote C-K heritage to residents and visitors of all ages.

33,151

High >10%

Museums

Education Services: Over a dozen curriculum based school programs for students from Kindergarten to high schools. Utilizing the museum collection and exhibits, programs are accessed by schools in Chatham-Kent and Essex County as well as from London.

25,845

High >10%

Museums

Volunteer Development: Ministry of Tourism and Culture defines this as a core service of museums. Providing volunteer opportunities for public, co-op students, high school students completing community service requirements, as well as public input through membership on museum advisory committees.

12,356

High >10%

Department

Division

Business Unit

CD

Community Services

Kiwanis Theatre

Performances - providing entertainment to the community

149

CD

Community Services

150

CD

Community Services

CD

Community Services

148

151

152

153

154

155

156

157

Page 16 of 80

CD

CD

CD

CD

CD

CD

Community Services

Community Services

Community Services

Community Services

Community Services

Community Services

Service Level Description

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

158

159

160

CD

CD

CD

Division

Community Services

Community Services

Community Services

2012 Net Base Budget

Dept Identified Potential Savings

Museums

Special Projects Management and Development: Larger heritage projects such as building restorations (Lanoue House, Tilbury, Buxton School House, Tecumseh Parkway).

47,524

High >10%

Museums

Collections Management: Collecting, preserving, conserving, cataloguing and recording related to preserving the material culture of Chatham-Kent for use in promotion of our community, education, exhibition, research, etc.

41,657

High >10%

Museums

Built Heritage Preservation & Recognition: Working with municipal planning department and Heritage Chatham-Kent, provision of administrative services to HCK, developing designation reports, assisting with development of municipal property registry, managing the annual Mayor's Heritage Preservation Awards.

20,402

High >10%

178,532

Minimal

31,000

Minimal

Business Unit

Service Level Description

161

CD

Community Services

162

CD

Community Services

PARKS, CEMETERIES AND HORTICULTURE ADMINISTRATIVE - Develop, manage, provide leadership and support while ensuring the safe and efficient operation of quality public facilities (parks, Parks, Cemeteries & cemeteries), horticultural initiatives and coordination of Horticulture Admin special events. CONTRACT MANAGEMENT FOR TREE REMOVALS - coordinate the removal of dead/dying trees and trees which have reached their maturity within Parks, Cemeteries & the cemeteries and Chatham Parks areas to minimize Horticulture Admin municipal risk.

Community Services

CORPORATE INITIATIVES - develop and implement short and long term strategic plans for corporate, and Parks, Cemeteries & Council directed initiatives including Active Horticulture Admin Communities, Reforestation and Trails,

715,805

Minimal

CD

Community Services

Pool - Maintenance

Outdoor Pools (RinC funded) - Three pools were refurbished in 2011 through RinC funding (Thamesville Pool, Walter Hawkins/Orville Wright Pools in Chatham). The condition of this funding is that the pools remain in operation for 7 years.

53,978

High >10%

CD

Community Services

Pool - Maintenance

Wallaceburg Sydenham Pool - is a indoor pool providing hours of leisure and aquatics activities for all ages.

43,301

High >10%

Pool - Maintenance

Outdoor Pools (non RinC funded) - Municipality maintains seven outdoor pools. Three RinC refurbish pools are identified as a separate service. The balance of the outdoor pools are in the communities of Tilbury, Ridgetown, Dresden and Chatham (Jaycee Pool).

73,855

High >10%

69,287

High >10%

163

164

165

166

167

Page 17 of 80

CD

CD

CD

Community Services

Community Services

Blenheim Gable Rees Rotary Pool - is a indoor pool providing hours of leisure and aquatics activities for all ages. USER FEE REVIEW Pool - Maintenance

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

Division

Business Unit

Service Level Description

2012 Net Base Budget

Dept Identified Potential Savings

Clearville Park- This camping facility provides spacious serviced and non-serviced sites. Some of the amenities include: washrooms, showers, boat launching, playground equipment, picnic tables and shelter, laundry facilities and close proximity to beach. There currently is a business plan in place for Clearville Park. CD

Community Services

Recreation Facilities Parks

14,113

High >10%

CD

Community Services

Sport Complexes to include ball diamonds, soccer Recreation Facilities - pitches, tennis courts, lawnbowling and skateboard Parks parks.

739,289

High >10%

170

CD

Community Services

Boat Launches - at Shrewsbury, Jeannette's Creek Recreation Facilities - (Tilbury), MacDonald Park(Wallaceburg) Clearville Parks Park and Stranak Park (Dresden)

8,353

High >10%

171

CD

Community Services

Recreation Facilities - Active/Passive greenspaces including parks, Parks playgrounds and picnic shelters.

258,862

Medium 5% - 10%

172

CD

Community Services

Recreation Facilities Parks Natural Spaces - Trails, parks, beaches

160,561

Minimal

1,901

Minimal

168

169

173

CD

Community Services

Bothwell Splash Pad is a safe aquatic playground that features different areas of interactive water elements and Recreation Facilities - play experiences. Operational season from mid-June to Labour Day. Parks

174

CD

Community Services

Recreation Programs Administration Pre School Programming

6,151

Minimal

Community Services

RECREATION PROGRAMS - MARKETINGMarketing and communication support services. This includes the design, development and implementation of the marketing plans for each program section. (Branding, messaging, design, production, distribution, Recreation Programs - statistical analysis, revenue generation, web, social Administration media etc)

76,885

Minimal

Community Services

RECREATION PROGRAMS ADMIN-Provide leadership, support, resources,customer service, and administrative functions etc. to XX program sections (youth, adult, special populations, indoor pools, outdoor Recreation Programs - pools, summer daycamps, summer playgrounds, Administration marketing, ?preschool, ?recreational events)

102,761

Minimal

101,488

Minimal

30,754

Minimal

175

176

CD

CD

177

CD

Community Services

Rec Community Events - Youth Festival, Halloween Fest, Play Rangers, Family Day, Parks & Rec Month, Recreation Programs - Family Literacy Day, Summer Squad, Winter Fest, Administration International Youth Week, and other partnership events

178

CD

Community Services

Recreation Programs Administration Mayor's Golf Tournament

Page 18 of 80

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Item #

Department

179

180

181

182

183

184

185

Page 19 of 80

CD

CD

CD

CD

CD

CD

CD

2012 Net Base Budget

Dept Identified Potential Savings

Community Services

PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, inventory control, HR (recruitment, hiring, training, Recreation Programs - leadership, support,discipline,) H&S, facility/site ADULT safety/supervision, etc for part-time and contract staff

4,408

High >10%

Community Services

PROGRAMMING -provide a variety of programs to engage and enrich the quality of life for adults of CK Recreation Programs - (mental, physical, social, economic, etc) Sample of ADULT programs: badminton, shuffleboard, line dancing.

-6,263

High >10%

Community Services

PROGRAMMING -provide a variety of aquatic programs from babies to seniors to engage and enrich the quality of life and water safety skills for residents of CK (mental, physical, social, economic, etc). Advanced aquatic programs develop our lifeguard/instructor Recreation Programs - candidates who work in the 2 indoor and 7 outdoor pools. (Lessons, aquatfit, swim team, family swim, open BLENHEIM IND.POOL swim, parent & tot, etc) USER FEE REVIEW

3,349

High >10%

Community Services

PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, BLENHEIM leadership, support, discipline,) H&S, facility/site IND.POOL safety/supervision, cash handling, etc for FT/PT staff

54,513

Minimal

Community Services

FACILITY MANAGEMENT - responsible for opening, Recreation Programs - closing, H&S(internal/external) security, supervision, BLENHEIM scheduling, general cleaning/contract cleaning, IND.POOL customer service, communication, etc)

207,832

Minimal

Community Services

FACILITY MANAGEMENT - responsible for opening, closing, H&S(internal/external) security, supervision, Recreation Programs - scheduling, general cleaning cleaning, customer service, OUTD POOLS- RINC communication, etc)

64,726

High >10%

Community Services

PROGRAMMING -provide a variety of aquatic programs from babies to seniors to engage and enrich the quality of life and water safety skills for residents of CK (mental, physical, social, economic, etc). RINC Recreation Programs - funded pools -Chatham-Orville Wright, Walter OUTD POOLS- RINC Hawkins, Thamesville

48,381

High >10%

Division

Business Unit

Service Level Description

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Item #

Department

186

187

188

189

190

191

192

Page 20 of 80

CD

CD

CD

CD

CD

CD

CD

2012 Net Base Budget

Dept Identified Potential Savings

Community Services

PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, inventory control, HR (recruitment, hiring, training, Recreation Programs - leadership, support,discipline,) H&S, facility/site OUTD POOLS- RINC safety/supervision, cash handling, etc for summer staff

20,013

Minimal

Community Services

FACILITY MANAGEMENT - responsible for opening, Recreation Programs - closing, H&S(internal/external) security, supervision, OUTD POOLSscheduling, general cleaning cleaning, customer service, NONRinc communication, etc)

95,291

High >10%

Community Services

PROGRAMMING -provide a variety of aquatic programs from babies to seniors to engage and enrich the quality of life and water safety skills for residents of Recreation Programs - CK (mental, physical, social, economic, etc). NON OUTD POOLSRINC funded pools -Chatham-Jaycee, Dresden, NONRinc Ridgetown, Tilbury)

66,607

High >10%

Community Services

PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, OUTD POOLSleadership, support,discipline,) H&S, facility/site NONRinc safety/supervision, cash handling, etc for summer staff

34,447

Minimal

Community Services

PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, leadership, support,discipline,) H&S, facility/site SUMMER safety/supervision, etc for summer staff DAYCAMPS

42,053

Medium 5% - 10%

Community Services

PROGRAMMING-provide quality, affordable/accessible summer daycamp programs to children (4-12 yrs). Offered in the communities of Recreation Programs - Dresden, Wallaceburg, Ridgetown, Blenheim, Chatham SUMMER (2). (Daycamps: swim daily, trip, facility amenities, higher user fee) DAYCAMPS

46,397

Medium 5% - 10%

Community Services

PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, SUMMER leadership, support,discipline,) H&S, facility/site PLAYGROUNDS safety/supervision, etc for summer staff

18,539

Medium 5% - 10%

Division

Business Unit

Service Level Description

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Item #

Department

193

194

CD

CD

2012 Net Base Budget

Dept Identified Potential Savings

Community Services

PROGRAMMING-provide quality, affordable/accessible summer playground programs to children (4-12 yrs). Offered in the communities of Recreation Programs - Bothwell, Thamesville, Wheatley, Chatham (2). SUMMER (Playgrounds: swim weekly, outside park locations, PLAYGROUNDS lower user fee)

32,036

Medium 5% - 10%

Community Services

PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs - inventory control, HR (recruitment, hiring, training, WALLACEBURG leadership, support,discipline,) H&S, facility/site IND.POOL safety/supervision, cash handling, etc for PT staff

60,567

High >10%

132,323

High >10%

55,545

High >10%

Division

Business Unit

Service Level Description

195

CD

Community Services

196

CD

Community Services

FACILITY MANAGEMENT - responsible for opening, Recreation Programs - closing, H&S(internal/external) security, supervision, WALLACEBURG scheduling, general cleaning, customer service, IND.POOL communication, etc) PROGRAMMING -provide a variety of aquatic programs from babies to seniors to engage and enrich the quality of life and water safety skills for residents of CK (mental, physical, social, economic, etc). Advanced aquatic programs develop our lifeguard/instructor Recreation Programs - candidates who work the 2 indoor and 7 outdoor pools. WALLACEBURG (Lessons, aquatfit, swim team, family swim, open swim, IND.POOL parent & tot, etc)

Community Services

PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, inventory control, HR (recruitment, hiring, training, Recreation Programs - leadership, support,discipline,) H&S, facility/site YOUTH safety/supervision, etc for part-time and contract staff

7,265

High >10%

Community Services

PROGRAMMING-provide a variety of programs to engage and enrich the quality of life for youth and families of CK (mental, physical, social, economic, etc) Sample of programs: Red Cross Babysitting, Indoor Recreation Programs - Soccer, DrumFIT, Shotokan Karate, Play Rangers, Splash and Play PD days, etc) YOUTH

4,679

High >10%

Community Services

PROGRAM ADMIN - day to day operational administrative tasks as related to the program portfolio. Communications (internal/external) customer service, marketing, budget, variance, CLASS operations, Recreation Programs- inventory control, HR (recruitment, hiring, training, leadership, support,discipline,) H&S, facility/site SPECIAL safety/supervision, etc for part-time and contract staff POPULATIONS

19,499

Minimal

197

198

199

Page 21 of 80

CD

CD

CD

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Item #

Department

200

CD

Division

Community Services

Business Unit

Service Level Description

PROGRAMMING-provide a variety of programs to engage and enrich the quality of life for residents of all ages in CK with a physical, intellectual or cognitive Recreation Programs- disability. Programs are designed to encourage selfSPECIAL sufficiency, independence, physical activity and social POPULATIONS interaction.

2012 Net Base Budget

Dept Identified Potential Savings

49,595

Minimal

22,787

Minimal

9,715

High >10%

201

CD

Community Services

Splashpads

202

CD

Community Services

Thames Art Gallery

Merlin Splash Pad is a safe aquatic playground that features different areas of interactive water elements and play experiences. Operational season from mid-June to Labour Day. Merlin Kinsmen Club owns the land/water feature. Municipality has partnered in the project to provide water and sewage costs for the facility. Outreach Arts Program. Contracted instructor goes out to schools to delver arts education programs. There are no budget lines for instructors, sponsorship has not been available for over 5 years, and there has been very few

203

CD

Community Services

Thames Art Gallery

Concessions - Bar Sales

1,357

High >10%

204

CD

Community Services

Thames Art Gallery

Volunteer/Co-op Student Development

10,455

Minimal

205

CD

Community Services

Thames Art Gallery

Administration: Facility, Budget, Travel and training, Marketing, Memberships, Commissions on art sales, Donations

72,808

Minimal

206

CD

Community Services

Thames Art Gallery

Summer Arts Camps: Adults and Children

17,246

Minimal

207

CD

Community Services

Thames Art Gallery

Public Programs: Art workshops and education programs for children, youth, and adults

59,049

Minimal

Thames Art Gallery

Visiting Artists The Gallery invites artist to a residency of 1 - 2 weeks. The artist creates new works, meets with community artists and students for talks, critics, and workshops. The Gallery receives $5000 from the Ontario Arts Council for this program.

32,635

Minimal

Thames Art Gallery

School Program - Elementary and secondary schools visit the Gallery and take part in art workshops. Develops long-term audience.

42,832

Minimal

Thames Art Gallery

Exhibitions: The organization and presentation of exhibitions and related programming. Costs include artist fees, shipping costs, installation costs, guest curators, rental fees, catalogues and publications. Exhibitions are supported through provincial and federal grants ($16,000) and rental/collaboration fees from other galleries.

68,619

Minimal

Thames Art Gallery

Collections Management: acquisition and conservation/restoration of historical and contemporary art works that fall into the Gallery's collecting mandate. Costs include purchase, appraisal fees for donations, conservation, data entry, and research.

12,369

Minimal

208

209

210

211 Page 22 of 80

CD

Community Services

CD

Community Services

CD

CD

Community Services

Community Services

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

Division

CD

Library Services

CD

Library Services

212

213

214

215

216

217

218

219

220

221

Page 23 of 80

CD

Library Services

CD

Library Services

CD

Library Services

CD

Library Services

CD

Library Services

CD

Library Services

CD

Library Services

CD

Library Services

2012 Net Base Budget

Dept Identified Potential Savings

Support Services

ILLO - Inter Library Loan - Share materials throughout province and Canada requested by public not available through CKPL. Lend and borrow.

88,307

High >10%

Support Services

Courier Library and Municipal- provides library and municipal courier services delivering mail and materials to 66 municipal and library sites Monday to Friday

62,147

Low 10%

Business Unit

Service Level Description

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Item #

Department

222

223

224

225

226

227

228

Page 24 of 80

CD

CD

CD

Division

Library Services

Library Services

Library Services

CD

Library Services

CD

Library Services

CD

CD

Library Services

Library Services

2012 Net Base Budget

Dept Identified Potential Savings

Branch Services

Reader's Advisory - 60% of readership is leisure reading. Supports public in selecting reading materials. Highlights collections provides reading guides and finding tools, promotes themes, authors, parts of the collection.

198,207

High >10%

Branch Services

Connect community with collection - provide assistance with finding materials, answering questions, supporting learning and literacy acquisition. Includes displays and promotions to highlight specific areas of collection. Includes organization of collection for ease of access and ensuring materials are sorted and shelved so that they can be found easily. Includes knowledgeable staff who can connect community with what looking for.

349,635

High >10%

Branch Services

MID - Municipal Information Desk - provides Municipal Customer Service support in 5 Small libraries - Bothwell, Highgate, Merlin, Thamesville, Wheatley. Accept tax payments, issue dog licences

50,476

High >10%

Branch Services

Reference - Information Provision - provide assistance for public in finding information, in developing skills to determine if information is reliable, usable and how to search and find information. Support use of online searching and databases. Provide support for Genealogical research, Local History, Life long learning. Support rest of system with reference queries that can't be answered with resources within the branch.

172,969

High >10%

Branch Services

Technology Support - supports public in use of: technology, access to internet, computers, ebooks, other devices, applications and software.

25,238

High >10%

Branch Services

Programming/Outreach - Links collection and public in meaningful way that supports lifelong learning, emergent literacy, family literacy, information provision. Programs include preschool programming, school age, seasonal, family , youth, seniors, class visits, book clubs. Programs often offered in cooperation with partners like Health Unit, Income Tax support, Ec. Dev. Small Business support, ERC, Settlement Services, Ontario Works. Outreach takes library resources into community to educate public about what library has to offer, to reach audiences that are restricted from accessing facilities. Examples include Best Start, Senior's Fairs, markets, fairs and events, preschools.

151,427

Low 10%

Department

Division

Business Unit

Service Level Description

FES

Fire Department

General & Administration

Respond to incidents throughout Chatham-Kent as required due to severity, impact, loss of life, property, etc.

402

403

404

405

406

407

408

409

Page 45 of 80

FES

FES

FES

FES

FES

FES

FES

Fire Department

Fire Department

Fire Department

Fire Department

Fire Department

Fire Department

Fire Department

General & Administration

General & Administration

Professional Standards Implementation of Departmental policies and Fire Service standards. These reflect career, composite and volunteer fire services provided to Chatham-Kent.

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Item #

Department

410

411

412

413

414

415

416

417 Page 46 of 80

FES

FES

FES

FES

FES

FES

FES

HFS

Division

Fire Department

Fire Department

Fire Department

Fire Department

Fire Department

Fire Department

Fire Department

Administration

2012 Net Base Budget

Dept Identified Potential Savings

Volunteer Fire Services

Other Responses. Provides services to C-K with exception of Chatham and Wallaceburg. Protection to Persons and Property service provided are illegal grow operations, assisting other Chatham-Kent fire stations in an emergency, assisting police and other agencies.

110,000

Minimal

Volunteer Fire Services

Public Hazard. Provides services to C-K with the exception of Chatham and Wallaceburg. Protection to Persons and Property service provided gas leaks (natural gas, propane etc.), spills such as gasoline, toxic chemicals. Other services provided down power lines during storms, suspicious substance, bomb standby with police.

58,652

Minimal

Volunteer Fire Services

Rescues. Provides services to C-K with exception of Chatham and Wallaceburg. Protection to Persons and Property service provided is vehicle collisions, building collapses, industrial - residential accidents, animal rescue and also persons trapped in elevators.

250,619

Minimal

Volunteer Fire Services

Open Burns, CO alarms, False alarms incidents which Full-Time responded to. Provides services to CK with the exception of the Communities of Chatham and Wallaceburg. Protection to Persons and Property service provided open burn complaints, alarm system equipment malfunctions and accidental activations, human perceived emergencies and also attend for carbon monoxide alarm activations.

259,047

Minimal

Volunteer Fire Services

Pre-Fire conditions - no fire. Protection to Persons and Property. Provides services to CK with the exception of the Communities of Chatham and Wallaceburg. Respond to incidents involving overheating of engines, mechanical devices, pot on stove, other cooking, lighting and fireworks complaints.

29,326

Minimal

Volunteer Fire Services

Technical Rescue. Protection to persons and property. Provides services primarily to all communities of Chatham-Kent. This service is shore-based Ice Rescue, Marine Rescue and Recovery, and also High angle rescue.

15,000

Minimal

Volunteer Fire Services

Fire Suppression. Protection to persons and property. Provides services to CK with the exception of the communities of Chatham and Wallaceburg. This includes responding to fires, explosions, rupturesoverpressure and also no loss. Number & location of stations defined in Ontario Fire Marshal assessment re 1998 amalgamation and again with 2007 Master Fire Plan.

2,570,409

Minimal

21,267

Minimal

Business Unit

Service Level Description

Health and Family Services Administration

Board of Health - coordination of Board of Health meeting agendas, attendance at meetings and all preparation required for same, responding to Health Board members' inquiries/action items, community development

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Item #

Department

418

419

420

421

422

423

424

425

426

427

Page 47 of 80

HFS

HFS

2012 Net Base Budget

Dept Identified Potential Savings

Council support - attendance at council meetings and all preparation required for same, responding to council inquiries/action items.

49,624

Minimal

Health and Family Services Administration

Member of the Corporate leadership team (EMT)

85,070

Minimal

Health and Family Services Administration

Provide leadership to five operating divisions Employment and Social Services, Housing Services, Children's Services, Public Health Unit, and Seniors Services. The full cost of HFS Admin is allocated out to the five operating divisions, some of which are able to claim subsidy from their funding provincial ministry as follows; Children's Services-20% of cost, 50% MCYS subsidy, Best Start-25% of cost, 100% MCYS subsidy, Health Services-25% of cost, 75% MOH subsidy, ESS-5% of cost, 50% MCSS subsidy, Senior Services-20% of cost, no subsidy, Housing Services-5% of cost, no subsidy. The total prov subsidy on HFS Admin totals $159,504 (from various ministries).

127,605

Minimal

0

Minimal

694,416

Minimal

19,280

Minimal

0

Minimal

Division

Business Unit

Administration

Health and Family Services Administration

Administration

HFS

Administration

HFS

Children's Services

HFS

Children's Services

Service Level Description

Program Delivery - provides financial support for recreational activities for low income children in the All For Kids program Chatham-Kent community

Consolidated Municipal Service Manager

Child Care Service Management - The CMSM plays a key role with child care operators, overseeing and supporting quality child care throughout Chatham-Kent

HFS

Children's Services

Consolidated Municipal Service Manager

HFS

Children's Services

Consolidated Municipal Service Manager

Child Care Admin: Human Resources, Health &Safety, Finance, Reporting (internal & external reporting). The DNA defines the role of CMSM financing, management and administration of public services related to children's services. Community Children's Services Oversight - The CMSM has the responsibility for maintaining a high quality children's services system through accountable service planning.

HFS

Children's Services

Consolidated Municipal Service Manager

Income tested subsidized child care - manager of fee subsidy application of income test to deem eligibility for fee assisted child care to families. CMSM has a vital role in providing Fee Subsidy to families in child care programs throughout Chatham-Kent.

525,730

Minimal

HFS

Children's Services

Consolidated Municipal Service Manager

Community Integration - the CMSM through the Best Start vision oversees and ensures all services operate in a collaborative fashion.

0

Minimal

43,713

Minimal

HFS

Children's Services

Program Operations: responsible for staff support and education, Human Resources, centre operations (educate, family support, extended hours, employment Directly Operated skill development, supervised access & nurture Child Care Operations children)

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Item #

Department

Division

HFS

Children's Services

428

429

430

431

432

Page 48 of 80

HFS

Employment & Social Services

Business Unit

Service Level Description

Directly Operated Program Administration: responsible for applications, Child Care Operations fee collection, office operations MTCU - ERC Project (Ministry of Training, Colleges, and Universities - Employment Resource Centre) Project - Funding for part of this project will end in 2012. The Ministry of Community and Social Services will continue to fund this activity under the Service Contract - Please refer to the Service Contract Service Level Profile. There are 2 Employment Resource Centres located in Chatham and Wallaceburg. Provides basic employment services to citizens of Chatham-Kent. including free access to computers to seek for employment, develop resumes, fax & copy resumes and several employment work-shops. Note - 4 staff were paid under this program.

One Time Projects

2012 Net Base Budget

Dept Identified Potential Savings

89,087

Low 10%

HFS

Purchase of Service - Canadian Red Cross A discretionary program delivered by Municipalities that provides homemaking and nursing services to individuals considered to be "in need" and whose financial circumstances do not permit them to pay the full fee for these services. Staff who deliver this Employment & Social Services Dept - program are noted in the Service Contract Service Social Services Other Profile Level.

7,349

High >10%

Department

441

442

443

444

445

Page 51 of 80

HFS

HFS

Division

Employment & Social Services

Employment & Social Services

Business Unit

Service Level Description

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Item #

Department

Division

2012 Net Service Level Description Base Budget Rent Bank Program Provide funding to Low-income families and individuals in Chatham-Kent to maintain their residence. The Provincial Rent Bank Program is funded by the Province of Ontario. Under this program, tenants facing eviction for non-payment of rent can apply to the local rent bank to receive financial assistance. If a tenant’s application is approved, the outstanding rent is paid directly to the landlord on behalf of the tenant. Staff who deliver this program are noted under the Service Contract - Service Level Profile area.

Business Unit

Dept Identified Potential Savings

HFS

Employment & Social Services Dept Social Services Other

0

Minimal

HFS

Energy Bank Program The Ontario Ministry of Community and Social Services (MCSS) Energy Emergency Fund (EEF) provides assistance to lowincome Ontarians, including social assistance recipients, facing energy-related emergencies. The EEF is for energy arrears, security deposits and reconnection costs. Assistance is paid directly to energy providers. Staff who deliver the program are noted Employment & Social Services Dept - under the Service Contract Service level profile. Social Services Other

0

Minimal

HFS

National Child Benefit - SAR The National Child Benefit (NCB and now Social Assistance Reinvestment (SAR) )Program was initiated by the Federal Government in July 1998. The savings resulting in removing children from both OW and ODSP budgets and introducing the National Child Benefit and the Ontario Child Benefit, are to be reinvested in programs for families and children in the community. This Employment & Social Services Dept - agreements continues under the OMPF funding Social Services Other agreement.

590,670

Minimal

449

HFS

Homelessness Prevention Program The provinciallyfunded Consolidated Homelessness Prevention Prgram (CHPP) assists people experiencing homelessness and Employment & Social Services Dept - households at high risk of becoming homeless. This Social Services Other includes those who are chronically hard to -house.

0

Minimal

450

HFS

Housing Services

AHP Riverview Terrace

Riverview Terrace (5 Tecumseh Road, Chatham) AHP Project Tenant Relations Administration

-127,301

Minimal

451

HFS

Housing Services

AHP Riverview Terrace

Riverview Terrace (5 Tecumseh Road, Chatham), AHP Project Building Facilities (includes PT wages for Building Attendant)

200,356

Minimal

452

HFS

Housing Services

AHP Riverview Terrace

Riverview Terrace (5 Tecumseh Road, Chatham), AHP Project Building Capital

37,587

Minimal

453

HFS

Housing Services

AHP Riverview Terrace

Riverview Terrace (5 Tecumseh Road, Chatham) AHP Project Building Maintenance Administration

7,557

Minimal

446

447

448

Page 52 of 80

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Item #

Department

Division

88,513

Minimal

138,180

Minimal

General & Administrative

> Municipal Web Site Development for all housing services includes author, editor and moderator functions > Housing Services Act does require certain housing services information to be made available to the public: municipal web site used to meet this requirement re all local Chatham-Kent Social Housing Policies & Procedures, social housing providers and locations, including information about each project

11,464

Minimal

General & Administrative

> Homelessness Program Administration (including studies, planning, accounting for rent/energy/homelessness programs) > Other Housing Studies, etc. > NOTE: Homelessness Funding reduced on ESS side, consolidated and transferred to Housing Services side. No decision made yet re delivery of new, consolidated program. Need to cross-ref. with ESS Homelessness Business Unit

13,874

Minimal

234,295

Minimal

254,319

Minimal

Housing Services

Building Capital / Lifecycle for 22 projects/55 buildings/698 rental units > Gross Op budget = corporate life cycle budget public Public Housing housing > Federal Funding = $181,000 + $6,425 Building Management (OHC debenture credit)

727,511

Minimal

Housing Services

Building Administration for public housing portfolio of 22 projects, 55 buildings, 698 rental units - includes Public Housing both building maintenance and building capital Building Management administration

261,450

Minimal

455

HFS

Housing Services

HFS

Administration of new IAH Programs > Capital, new rental & supportive units (construction) > Rent Supplement (40 units transitioning from AHP program) > Home Ownership (re-sale of affordable private homes) > Ontario Renovates (financial assistance to repair private homes, group homes, shelters, convert-to-rent, etc.)

Corporate Internal Allocation

HFS

457

Dept Identified Potential Savings

General & Administrative

454

HFS

2012 Net Base Budget

Service Level Description

AHP/Investment in Affordable Housing Program

Housing Services

456

Business Unit

Housing Services

Housing Services

458

HFS

Housing Services

General & Administrative

> Coordinated Access for all social housing in ChathamKent: 1,415 rental units in Chatham-Kent, plus 40 IAH Rent Supp Units, and 44 AHP rental units: housing application process administration, income testing for eligibility; appeal process.

459

HFS

Housing Services

General & Administrative

Administrative costs (excluding all wages & labour burden exp)

460

461

Page 53 of 80

HFS

HFS

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

462

463

HFS

HFS

2012 Net Base Budget

Dept Identified Potential Savings

Housing Services

Building Management - Facilities - Building Maintenance for 22 projects/55 buildings/698 rental units > includes Wages & Labour costs for 4.85 FTE union staff (total of 5 building maintenance staff) > includes Wages & Labour costs for 0.03 PT non Public Housing union Building Attendants (total of 17 building Building Management attendants)

3,176,828

Minimal

Housing Services

Homelessness Rent Supplement Program (Strong Communities Rent Supplement SCRS Program) for 42 units > administer 19 units with private landlords; assess eligibility > administer 19 units with 1 PNP; PNP assesses tenant eligibility > administer 4 Public Housing Project Management units with 1 Co-op; Co-op assesses tenant eligibility

-40,000

Minimal

320,407

Minimal

-2,073,785

Minimal

Housing Services

Service Manager for public housing, PNPs and Co-ops > Policies & Procedures - program administration > Financial Administration (budget/subsidy approvals, year-end subsidy reconciliations, mortgage monitoring, subsidy payments) > Technical Support (engineering tech support; coordinated access software support; unit activity data report support) Social Housing Private > Operational Reviews (compliance/enforcement; risk Non-Profits & Co-ops mgmt)

183,596

Minimal

Housing Services

Former Federal Rent Supplement Program: O. Reg. 368/11, Schedule 3, Program 4 and O. Reg. 367/11, Schedule 1, Item 2(b Ridge Marsh Manor Inc., S. 27 Social Housing Private NHA and Rent Supplement Prg Mun. Life Cycle = Non-Profits & Co-ops $16,033; Rent Supplement Prg = $20,606

25,247

Minimal

Housing Services

Provincial Reformed Programs: O. Reg. 368/11, Sched 3, Programs 6(a) PNPs and 6(b) Co-ops; plus Council approved program conversions of 4 federal (S. 95) projects (per above) Mun corporate life cycle = Social Housing Private $618,362 (enhanced life cycle) Program subsidy Non-Profits & Co-ops = $4,893,901

4,022,383

Minimal

Division

Business Unit

Service Level Description

464

HFS

Housing Services

Administrator of rent supplement program for 108 households with between 12 to 15 private and/or private non-profit landlords, plus 1 AHP Rent Supp unit at 99 McNaughton Manor > multiple contracts with various expiry dates > federal funding diminishes as original contracts expire > provincially prescribed Service Level Standards do Public Housing Project Management not decrease as federal funding decreases

465

HFS

Housing Services

Public Housing Tenant Relations Administration for public housing Project Management tenants: 698 households

466

467

468

Page 54 of 80

HFS

HFS

HFS

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

469

470

HFS

HFS

2012 Net Base Budget

Dept Identified Potential Savings

Housing Services

Former Federal Programs: O. Reg. 368/11, Sched 3, Program 5 Chatham Evangel Villa, S. 95 (In 2012 Council approved conversion to provincial reformed program retro active to 2011); Christian Senior Citizens, Phases I & II (In 2008 Council approved conversion to provincial reformed retro active to 2007); Wallaceburg Social Housing Private Kinsmen Court NP (in 2007 Council approved Non-Profits & Co-ops conversion to provincial reformed retro active to 2006)

-157,807

Minimal

Public Health

Family Health - Best Start - every child in ChathamKent is given the best start in life by supporting the health and development of children and families, and 100% Funded - Other working together to make Chatham-Kent communities a Ministries great place to raise your child

0

Minimal

Division

Business Unit

Service Level Description

Hunger Coalition: The Chatham-Kent Hunger Coalition is a network of community members working together to increase access to healthy foods. The group supports food security programs such as Community Gardens, Cooking Clubs and Student Nutrition Programs. 471

472

473

474

Page 55 of 80

HFS

HFS

HFS

HFS

Public Health

100% Funded - Other Ministries

0

Minimal

Public Health

Family Health - CPNP - Canadian Prenatal Nutrition Program provides support to improve the health and 100% Funded - Other well being of pregnant women, new mothers and babies Ministries facing challenging life circumstances.

0

Minimal

Public Health

Family Health - HBHC - Boards of health shall provide Healthy Babies Healthy Children Program services to women and their families in the prenatal period and to families with children up to six years old. The provision 100% Funded - Other of the Healthy Babies Healthy Children Program is Ministries mandatory for all boards of health.

0

Minimal

Public Health

CDIP/Environmental Health - Chronic Disease Program: To reduce the burden of preventable chronic diseases of public health importance. Outcomes include: An increased proportion of the population lives, works, plays, and learns in healthy environments that contribute to chronic disease prevention. There is increased adoption of behaviours and skills associated with reducing the risk of chronic diseases of public health importance. There is increased community participation in developing integrated and comprehensive local programs that reduce chronic diseases of public health importance. Community partners have the capacity to address the risk factors associated with chronic diseases, including poor diet, 100% Funded - Other obesity, tobacco use, physical inactivity, alcohol misuse, Ministries and exposure to ultraviolet radiation.

0

Minimal

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

475

476

477

478

Page 56 of 80

HFS

HFS

HFS

HFS

Division

Public Health

Public Health

Public Health

Public Health

2012 Net Base Budget

Dept Identified Potential Savings

Mandatory 100% Funded

Foundational Standard - Public health practice responds effectively to current and evolving conditions, and contributes to the public’s health and well-being. Outcomes include: Population health needs are anticipated, identified, addressed, and evaluated; Emerging threats to the public’s health are prevented or mitigated; Community-based planning and delivery of public health programs and services incorporate new public health knowledge.

0

Minimal

Mandatory 100% Funded

Family Health - Child Health: To enable all children to attain and sustain optimal health and developmental potential. Including: an increased proportion of families providing safe and supportive environments for their children, there is an increased rate of exclusive breastfeeding until 6 months, with continued breastfeeding until 24 months and beyond, an increased proportion of children reach growth and developmental outcomes, an increased proportion of children beginning school are ready to achieve success, and an increased proportion of children have optimal oral health.

0

Minimal

Mandatory 100% Funded

Infectious Diseases - Infectious Diseases Prevention and Control: To prevent or reduce the burden of infectious diseases of public health importance. Including There is reduced incidence of infectious diseases of public health importance. There is reduced morbidity and mortality associated with infectious diseases of public health importance. There is increased public capacity to prevent and control infectious diseases. There is increased capacity on the part of all hospitals, long-term care homes (LTCHs), and other settings with risk of infections to prevent and control infectious diseases.

0

Minimal

Mandatory 100% Funded

Environmental Health - Health Hazard Prevention and Management: To prevent or reduce the burden of illness from health hazards in the physical environment. Outcomes include: There is reduced incidence of adverse health outcomes from exposure to chemical, radiological, biological, and other physical factors in the environment. There is reduced public exposure to health hazards. There is increased capacity on the part of the public and community partners to address the risk factors that reduce health hazard exposure and diseases. There is increased public engagement in practices and activities that reduce exposure to hazardous conditions and factors and protect the environment. There is increased community partner participation in developing local policies and programs that address the risk factors associated with health hazard exposure and diseases.

0

Minimal

Business Unit

Service Level Description

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

479

HFS

Division

Public Health

2012 Net Base Budget

Dept Identified Potential Savings

Mandatory 100% Funded

Environmental Health - Safe Water: To prevent or reduce the burden of water-borne illness related to drinking water. To prevent or reduce the burden of water-borne illness and injury related to recreational water use. Outcomes include: The public has access to safe drinking water. There is reduced exposure to unsafe drinking water. Public exposure to water-borne illnesses is mitigated. There is reduced incidence of adverse events related to unsafe drinking water. There is reduced incidence of water-related illness, injuries, and fatalities in public recreational waters. There is decreased public use of public beach water under adverse water quality conditions. There is reduced public exposure to recreational waterborne illnesses.

0

Minimal

0

Minimal

Business Unit

Service Level Description

480

HFS

Public Health

Mandatory 100% Funded

Environmental Health - Food Safety: To prevent or reduce the burden of food-borne illness. Outcomes include: There is reduced incidence of food-borne illness. There is reduced exposure to food that is unfit for human consumption. Private and public food providers handle and manage food in a safe and sanitary manner. Food prepared in private homes is handled and managed in a safe and sanitary manner. Policies developed by community partners integrate safe foodhandling practices.

481

HFS

Public Health

Mandatory Cost Shared

Infectious Diseases - Primary Care Nurse Practitioner Services

32,469

High >10%

Mandatory Cost Shared

Environmental Health - Health Hazard Prevention and Management: To prevent or reduce the burden of illness from health hazards in the physical environment. Outcomes include: There is reduced incidence of adverse health outcomes from exposure to chemical, radiological, biological, and other physical factors in the environment. There is reduced public exposure to health hazards. There is increased capacity on the part of the public and community partners to address the risk factors that reduce health hazard exposure and diseases. There is increased public engagement in practices and activities that reduce exposure to hazardous conditions and factors and protect the environment. There is increased community partner participation in developing local policies and programs that address the risk factors associated with health hazard exposure and diseases.

30,809

Minimal

482

Page 57 of 80

HFS

Public Health

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

483

484

485

486

Page 58 of 80

HFS

HFS

HFS

HFS

Division

Public Health

Public Health

Public Health

Public Health

2012 Net Base Budget

Dept Identified Potential Savings

Mandatory Cost Shared

Family Health - Reproductive Health: To enable individuals and families to achieve optimal preconception health, experience a healthy pregnancy, have the healthiest newborn(s) possible, and be prepared for parenthood. Including: an increased proportion of individuals in their reproductive years are physically, emotionally, and socially prepared for conception, an increased proportion of pregnant women and their families adopt practices to support a healthy pregnancy, an increased proportion of expectant parents are physically, emotionally, and socially prepared to become parents, an increased proportion of full-term newborns are born within a healthy birth weight range, and individuals in their reproductive years, including pregnant women and their families, live, work, play, and learn in safe and supportive environments.

54,319

Minimal

Mandatory Cost Shared

Family Health - Child Health: To enable all children to attain and sustain optimal health and developmental potential. Including: an increased proportion of families providing safe and supportive environments for their children, there is an increased rate of exclusive breastfeeding until 6 months, with continued breastfeeding until 24 months and beyond, an increased proportion of children reach growth and developmental outcomes, an increased proportion of children beginning school are ready to achieve success, and an increased proportion of children have optimal oral health.

119,324

Minimal

Mandatory Cost Shared

Foundational Standard - Public health practice responds effectively to current and evolving conditions, and contributes to the public’s health and well-being. Outcomes include: Population health needs are anticipated, identified, addressed, and evaluated; Emerging threats to the public’s health are prevented or mitigated; Community-based planning and delivery of public health programs and services incorporate new public health knowledge. (This includes all Program Secretarial Support and Management Team)

816,534

Minimal

Mandatory Cost Shared

Infectious Diseases - Tuberculosis Prevention and Control: To prevent or reduce the burden of tuberculosis (TB). Including: There is reduced transmission of TB. There is reduced progression of latent TB infection (LTBI) to active TB. There is reduced incidence of drug-resistant TB. Community partners and health care providers have improved capacity to effectively manage TB. There is improved public access to the diagnosis and treatment of TB. The public is aware of TB and its prevention.

7,652

Minimal

Business Unit

Service Level Description

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

487

488

489

Page 59 of 80

HFS

HFS

HFS

Division

Public Health

Public Health

Public Health

2012 Net Base Budget

Dept Identified Potential Savings

Mandatory Cost Shared

CDIP - Prevention of Injury and Substance Misuse: To reduce the frequency, severity, and impact of preventable injury and of substance misuse. Outcomes include: Community partners have the capacity to create safe and supportive environments where people live, work, play, and learn. Members of the public have an increased capacity to prevent injury and substance misuse. There is change in the public's cultural norms towards viewing injuries as predictable and preventable. Sustained behaviour change by the public contributes to the prevention of injury and substance misuse. An increased proportion of the public lives in safe and supportive environments. There is reduced incidence and severity of injuries and injury-related hospitalizations, disabilities, and deaths. There is reduced incidence and severity of substance misuse and substance-related injuries, hospitalizations, disabilities, and deaths.

105,780

Minimal

Mandatory Cost Shared

CDIP - Chronic Disease Program: To reduce the burden of preventable chronic diseases of public health importance. Outcomes include: An increased proportion of the population lives, works, plays, and learns in healthy environments that contribute to chronic disease prevention. There is increased adoption of behaviours and skills associated with reducing the risk of chronic diseases of public health importance. There is increased community participation in developing integrated and comprehensive local programs that reduce chronic diseases of public health importance. Community partners have the capacity to address the risk factors associated with chronic diseases, including poor diet, obesity, tobacco use, physical inactivity, alcohol misuse, and exposure to ultraviolet radiation.

153,530

Minimal

Mandatory Cost Shared

Emergency Preparedness - To enable and ensure a consistent and effective response to public health emergencies and emergencies with public health impacts. Including: there is effective preparedness infrastructure for public health emergencies and there is increased self-sufficiency on the part of the public and community partners during emergencies.

35,115

Minimal

Business Unit

Service Level Description

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

490

491

492

493

Page 60 of 80

HFS

HFS

HFS

HFS

Division

Public Health

Public Health

Public Health

Public Health

2012 Net Base Budget

Dept Identified Potential Savings

Mandatory Cost Shared

Infectious Diseases - Vaccine Preventable Diseases: To reduce or eliminate the burden of vaccine preventable diseases. Including: There is reduced incidence of vaccine preventable diseases. Target coverage rates for vaccine preventable diseases are achieved. There is increased health care provider knowledge of immunization. There is increased public knowledge of immunization. There is improved effectiveness of publicly funded immunization programs. There is a reduced incidence rate of adverse events following immunization. There is reduced vaccine wastage.

128,736

Minimal

Mandatory Cost Shared

Infectious Diseases - Sexual Health, Sexually Transmitted Infections, and Blood-borne Infections (including HIV): To prevent or reduce the burden of sexually transmitted infections and blood-borne infections. To promote healthy sexuality. Including: There is increased adoption of healthy behaviours among the population regarding sexual health. There are enhanced supportive environments regarding healthy sexuality. There is a decreased rate of adolescent pregnancy. There are reduced transmission and incidence rates of sexually transmitted infections and blood-borne infections. There is reduced morbidity and mortality associated with sexually transmitted infections and blood-borne infections.

195,848

Minimal

Mandatory Cost Shared

Infectious Diseases - Rabies Prevention and Control: To prevent the occurrence of rabies in humans. Including: There is reduced incidence of suspected rabies exposures in humans. Human rabies is prevented in all reported suspected rabies exposures.

24,536

Minimal

Mandatory Cost Shared

Infectious Diseases - Infectious Diseases Prevention and Control: To prevent or reduce the burden of infectious diseases of public health importance. Including There is reduced incidence of infectious diseases of public health importance. There is reduced morbidity and mortality associated with infectious diseases of public health importance. There is increased public capacity to prevent and control infectious diseases. There is increased capacity on the part of all hospitals, long-term care homes (LTCHs), and other settings with risk of infections to prevent and control infectious diseases.

46,881

Minimal

Business Unit

Service Level Description

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

494

495

496

497 Page 61 of 80

HFS

HFS

HFS

HFS

Division

Public Health

Public Health

Public Health

Public Health

2012 Net Base Budget

Dept Identified Potential Savings

Mandatory Cost Shared

Environmental Health - Safe Water: To prevent or reduce the burden of water-borne illness related to drinking water. To prevent or reduce the burden of water-borne illness and injury related to recreational water use. Outcomes include: The public has access to safe drinking water. There is reduced exposure to unsafe drinking water. Public exposure to water-borne illnesses is mitigated. There is reduced incidence of adverse events related to unsafe drinking water. There is reduced incidence of water-related illness, injuries, and fatalities in public recreational waters. There is decreased public use of public beach water under adverse water quality conditions. There is reduced public exposure to recreational water-borne illnesses.

24,747

Minimal

Mandatory Cost Shared

Environmental Health - Food Safety: To prevent or reduce the burden of food-borne illness. Outcomes include: There is reduced incidence of food-borne illness. There is reduced exposure to food that is unfit for human consumption. Private and public food providers handle and manage food in a safe and sanitary manner. Food prepared in private homes is handled and managed in a safe and sanitary manner. Policies developed by community partners integrate safe foodhandling practices.

54,233

Minimal

Mandatory Related Cost Shared

Family Health: Child Health: To enable all children to attain and sustain optimal health and developmental potential. Including: an increased proportion of families providing safe and supportive environments for their children, there is an increased rate of exclusive breastfeeding until 6 months, with continued breastfeeding until 24 months and beyond, an increased proportion of children reach growth and developmental outcomes, an increased proportion of children beginning school are ready to achieve success, and an increased proportion of children have optimal oral health.

12,525

Minimal

Mandatory Related Cost Shared

Environmental Health: Health Hazard Prevention and Management: To prevent or reduce the burden of illness from health hazards in the physical environment. Outcomes include: There is reduced incidence of adverse health outcomes from exposure to chemical, radiological, biological, and other physical factors in the environment. There is reduced public exposure to health hazards. There is increased capacity on the part of the public and community partners to address the risk factors that reduce health hazard exposure and diseases. There is increased public engagement in practices and activities that reduce exposure to hazardous conditions and factors and protect the environment. There is increased community partner participation in developing local policies and programs that address the risk factors associated with health hazard exposure and diseases.

54,712

Minimal

Business Unit

Service Level Description

C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

498

499

500

501

502

503

504

Page 62 of 80

HFS

HFS

HFS

HFS

HFS

2012 Net Base Budget

Dept Identified Potential Savings

Seniors Services

Personal Care: certified Personal Support Workers provide care to residents as per the resident's individual Nursing and Personal care plan. Services include assistance with activities of Care daily living.

800,691

Minimal

Seniors Services

Nursing Care: Care provided by Registered Nurses (RNs) and Registered Practical Nurses (RPNs) includes care planning, assessment, regulated tasks (e.g. Medication/treatment administration), monitoring health status, incident reporting/ management, case conferencing, ensuring care needs and goals are met, supervising non-regulated staff. A dedicated team of RPNs are tasked with completing and maintaining standardized RAI assessments; the information on these Nursing and Personal assessments is used by the MOHLTC in calculating Care funding for the Home.

2,599,368

Minimal

Seniors Services

Nursing Administration: Nurse Managers, Directors of Nursing and RAI Coordinator oversee the operations of the NPC envelope. Medical Director oversees attending physicians and medical care of residents. Medical secretaries and scheduling staff support the nursing Nursing and Personal department through booking appointments, staffing, scheduling and general clerical support. Care

-735,249

Minimal

Seniors Services

Other Accommodations

Housekeeping Services: ensure routine and deep cleaning of all areas of the Home, waste management, and room set-up for special events. Good housekeeping practices prevent infection and outbreak and promote a desirable environment. Pest control is an important aspect of the environmental services program.

0

Low 10%

Garbage Disposal

Oversees the disposal of garbage collected at the curb for approximately 34,000 residential properties plus ICI properties. Billing occurs monthly based on tonnage and a preferred disposal rate set out in the Ridge Landfill Host Community Agreement.

1,279,187

Medium 5% - 10%

Garbage Disposal

Oversees the disposal of garbage collected at the rural transfer stations for approximately 12,000 residential properties. Billing occurs monthly based on tonnage and a preferred disposal rate set out in the Ridge Landfill Host Community Agreement.

312,223

Low 10%

IES

Drainage, Asset & Waste Management

Landfill

Fletcher Landfill - a closed landfill being managed with the assistance of a private consultant who provides legislated monitoring and reporting services to C-K as per Ministry of the Environment (MOE) site approval and applicable Provincial Regulation and Act. Non landfill portion of property has been developed as green space for passive recreational use by the public.

24,153

Minimal

IES

Drainage, Asset & Waste Management

Recycling

WDO Blue Box Fund and Reserve for future waste management program changes or enhancements

-263,084

Minimal

Recycling

Oversees the bi-weekly curbside recycling collection contract for 18 communities and approximately 34,000 residential properties. This service is also provided to all institutional, commercial or industrial (ICI) properties including multi-residential buildings containing six or more dwelling units. Use of either recycling boxes or subsidized recycling toter carts for blue box materials is mandatory.

916,961

Minimal

Department

540

541

542

543

544

545

Page 68 of 80

IES

IES

IES

IES

Division

Drainage, Asset & Waste Management

Drainage, Asset & Waste Management

Drainage, Asset & Waste Management

Drainage, Asset & Waste Management

Business Unit

Service Level Description

C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

Division

IES

Drainage, Asset & Waste Management

546

547

548

549

550

551

552

553

Page 69 of 80

IES

Drainage, Asset & Waste Management

IES

Drainage, Asset & Waste Management

IES

Drainage, Asset & Waste Management

IES

Drainage, Asset & Waste Management

IES

IES

IES

Drainage, Asset & Waste Management

Drainage, Asset & Waste Management

Drainage, Asset & Waste Management

2012 Net Base Budget

Dept Identified Potential Savings

Refuse - Admin

Base budget 2011 adjustment from new contract requirement. Surplus budget allocated to annual CPI contract requirement. Surplus for 2013 available to be applied against CPI.

91,948

Minimal

Refuse - Admin

Admin related - Budget management for leaf and yard collection service by Public Works and contracted grinding operations for 6 leaf and yard sites operated by Waste and Recycling Services and only grinding operations at 3 Public Works properties.

6,505

Minimal

Refuse - Admin

Various general administrative functions related to waste management - day to day complaint and conflict resolution, reports to Council as required, staff related issues, finance functions related to budget and variances, review/approval of invoices, various governmental reporting requirements including the WDO datacall and annual reports for municipally operated/owned waste sites, Secretary to both Landfill Liaison Committees (Committees of Council) as per terms of reference and Ministry of the Environment EA waste site approvals.

58,542

Minimal

Refuse - Admin

Admin related - Contract management for the removal of all waste and recycling received at 8 municipally operated transfer stations.

19,515

Minimal

Refuse - Admin

Admin related - Contract management for curbside recycling collection services. Contract is for 18 communities or approximately 34,000 residential properties plus all participating ICI properties.

19,515

Minimal

Refuse - Admin

Admin related - Contract management for curbside garbage collection services. Contract is for 18 communities or approximately 34,000 residential properties plus institutional, commercial or industrial (ICI) properties.

6,505

Minimal

Refuse - Admin

Admin related - Contract management for garbage disposal services. Contract is for 18 communities or approximately 34,000 residential properties plus ICI properties and 8 municipally operated rural transfer stations serving approximately 12,000 residents and some contractors at two transfer stations.

19,515

Minimal

Transfer Stations

Oversees the operation of the Harwich Township Transfer Station that is open to the public four days a week (22 hrs/wk). It accepts garbage, blue box recyclables, tires, white goods, electronic waste, empty propane cylinders, automotive batteries, scrap metal, waste oil, waste antifreeze and MHSW containers for recycling.

204,086

Low 10%

581

IES

Public Works

Animals

Other Animals - picking/disposing road kill

5,143

Minimal

Public Works

Bridge Openings: To open all movable bridges for sail and other large boats for upstream access. What about Bridge Maintenance wages for PT bridge operators (seasonal)?

60,012

High >10%

Public Works

Maintenance & Painting: Cleaning, minor sand blasting and painting, replacing handrails and fencing, removing trees and other floating debris that catch on the bridges during high waters, and all other associated activities. Repairs due to accidents involving vehicles which costs are recoverable. Contractors are used for some work Bridge Maintenance such as lifting debris from water

86,517

Minimal

IES

Public Works

Guide post & rail maintenance: Scheduled cleaning, painting and maintenance of posts and guide rails. For any guide rails damaged by vehicles and reports, a claim Bridge Maintenance is made against the vehicle owner.

30,244

Minimal

IES

Central Administration Works: This account covers salaries of director, managers, clerical staff and part time weed inspector. Includes car allowance, mileage, clothing allowances, radio air time, insurance premiums, cell phone charges, computer workstations, Central Administration conf/seminars/train development. Insurances for public, Public Works Works environmental liability and fidelity bond

1,016,642

Minimal

IES

Banner installation, barricades, Cherry Fest, Farm Fest, Highland Games, Heritage Days, Parades, Santa Claus Community & Special Parade, Teddy Bear Parade, Wambo, Christmas Lights, Public Works Events Other Misc Events.

63,469

High >10%

371,381

Medium 5% - 10%

582

583

584

585

586

587

Page 73 of 80

IES

IES

IES

Public Works

Gar & Grnds Mtc/Training/PW Review

Garage & Grounds Maintenance: Includes garage & grounds maintenance, clothing allowance, maintenance equipment, small tools & supplies, telephone cell phones for all 11 Public Works garages.

C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012

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APPENDIX "A" SERVICE LEVEL …CONSOLIDATED

Item #

Department

Division

Business Unit

Service Level Description

2012 Net Base Budget

Dept Identified Potential Savings

171,878

Minimal

23,279

Low 10%

Weeds

Roadside Mowing and Weed Spraying: Mowing roadside or median areas with tractor mowers or weed whips. Urban areas are now contracted out. The preparation and application of chemicals to control weeds.

Weeds

Weed Cutting (Recoverable): Lot mowing, by tractor or hand, in complaint areas where the complete cost is assessed to the property owner. Also included is cleaning up debris as required from the lots prior to cutting the weeds, in accordance with the Weed Control Act or cutting the grass in accordance with bylaw #392004.

4,123

Minimal

Winter Control

Snow - Sidewalks: The removal of snow by hand or by mechanical means from sidewalks and walkways in downtown urban centres and some residential areas using internal staff and contractors

162,501

High >10%

Winter Control

Snow Plowing: Plowing of approximately 3,400 kms of roadways using plow trucks and graders. Operate to minimum Provincial Maintenance standards MMS

1,487,585

Minimal

Winter Control

Snow Removal: Using internal staff and external contractors pick up and haul surplus snow in mainly downtown areas but also in areas such as cul de sacs, dead end, road widenings or intersections where there is no more area to place addition snowfall or it has become a safety hazard

328,532

Minimal

Winter Control

Winter Control Other: To include costs to repair damage to sod, landscaping, mailboxes, private property and other function expenses related to winter control operations

197,588

Minimal

Winter Control

Salting and sanding approximately 1,750 kms of paved urban and rural roads in the Municipality. Operate to minimum Provincial Maintenance standards with the exception of limited anti-icing. MMS

2,509,059

Minimal

C:\Documents and Settings\jimm\Local Settings\Temporary Internet Files\Content.Outlook\5QAXHPY2\APPENDIX A DEC 05 2012

Appendix B - Details of Rating Criteria CRITERIA

SELECTIONS

Service Preference

Continue, as is Enhance Reduce Insource Outsource Eliminate Minimal Low 10%

Potential Savings

Service Continuum

Impact to C-K

Impact to Wards/Groups

Risk

Strategic Value

Sustainability

DESCRIPTION

RANK WEIGHT N/A

Business Unit identifies their preference for future of the service. (Reviewed & tested)

N/A N/A N/A N/A N/A N/A

Estimate of potential savings as a % of Service net base budget.

9 7 3 1

15

6

Business Unit identifies the position on the Core Service Continuum where the service best fits. (Reviewed & tested)

10 9 8 7 6 5 4 3 2 1

6

Selection by Business Unit. (Reviewed & tested)

0 3 6 9

None Low Medium High

3

Selection by Business Unit. (Reviewed & tested)

0 3 6 9

None Low Medium High

Risk associated with Service Preference selection. (Reviewed & tested)

Dependent on service preference

None Low Medium High

7

Selection by Business Unit. (Reviewed & tested)

0 3 6 9

Yes - Long Term Yes - Short Term Some Chance No Chance

Operational & economic sustainability of service after Service Preference selection

0 3 6 9

8

Legislated Safety - Enforcement Infrastructure Stewardship Safety - Prevention Disadvantaged Leisure & Culture User Pay Discretionary Out of Scope None Low Medium High

5