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Jun 18, 2009 ... “Our iceberg is melting”. AWT M- FORUM. Wednesday 17 June. Bernard Dugauquier. Government Segment Manager. Belgacom ...
“Our iceberg is melting” AWT MM- FORUM

Wednesday 17 June

Bernard Dugauquier Government Segment Manager Belgacom

New stimulis in your ecosystem The building blocks Drivers of change Economic Impact

Technological (r)evolution

Demographic (r)evolution

Social (r)evolution

NTIC users

Mobile identity

Contact facilities Any³

Customer Worker…

Cost control

eTransaction

Converged platform

Access facilities

Internal Drivers

Your organisation

Process Reengenering

Service Quality

Explore (Mobile) Convergency : Futureproof service platform

Wireless Office Extended ISDN @

GSM

NGN VoIP Svcs

Skynet @

Mobile Voice Svcs (+QoS)

Mobile Data Svcs (SMS, MMS, LBS)

Mobile Explore Main Access/ Single User

Explore Eth

2G/3G

DSL

LL

2G/3G

Branch2

2G/3G

Branch1

Headquarters

Mobile Data

Mobile Explore Backup

Constant innovation 1994

Technology Evolution

2000

2004

2010

2012

GSM

GPRS

EDGE

UMTS

HSPA

HSPA+

LTE

2G

2.5G

2.75G

3G

3.5G/3G+

3.75G

3.9G

9600 bps

50 Kbps

42Mbps

300 Mbps

modem

wap

200 Kbps 384 Kbps 14.4 Mbps data

video

internet multi-user

QoS

3G Mobile Broadband 64QAM + MIMO HSPA+ GSM: Global System for Mobile communication GPRS: General Packet Radio System EDGE: Enhanced Data for GSM Evolution UMTS: Universal Mobile Telecommunication System HSPA: High Speed Packet Access HSUPA: High Speed Uplink Packet Access HSDPA: High Speed Downlink Packet Access LTE: Long Term Evolution NGN: Next Generation Networks

MIMO 64QAM HSPA

Rel99

Technology is evolving fast

18/06/2009

Slide 4

3G Mobile Broadband Network COVERAGE  Major 3G coverage extensions also in the less populated areas:

SPEED

Superior customer experience

Outdoor: 95% (EOY) Indoor: 83% (EOY)

QoS

with the best 3G network in Belgium

 Step by step implementation of QoS for mobile data services Differentiation of speed and priority based on user profile and application Guaranteed bandwidth … Confidential

 Downlink (HSDPA): up to 3,6Mbps and 7,2Mbps on a wide scale  Uplink (=HSUPA): up to 2Mbps nationwide

Network quality control  Challenging KPIs (2G+3G)  Close performance and capacity monitoring  Frequent benchmarking 12 September 2008

Slide 5

What is Belgacom’s Value Proposition for Mobility? Mobile voice communication solutions Always available for business environment • Solution based on mobile fleet • Flat price vs. single price/min

Solution based on IP telephony Unified communications Mobile email solutions Always access to business emails • Solution with PDA (Windows Mobile/BlackBerry) • Solution with laptop/nettop

Mobile data communication solutions Always access to business tools & data • Solution with laptop & MS Sharepoint & datacentre. • Teleworking solution

What is Belgacom’s Value Proposition for Mobility? Mobile application solution Always access to enterprise applications (CRM, SAP,…) Manage mobility solution Always access to bill info for reporting Access to expert teams Business innovation with mobile solutions Innovate with new business channel Mobilizing business processes (M2M) Benefits to your employees Manage private/ professional usage Improve employee loyalty

6/18/2009

Slide 7

What are Belgacom’s differentiators?

• Stability/fiability • Vodafone partner • Reporting tools • Best 3G coverage • ICT integration • Networks convergence