(pdo)2 – Data#3's Customer Solution. Lifecycle. (pdo)2 is the Data#3 Customer
Solution Lifecycle methodology. In essence, it structures the engagement from.
PDO2
(pdo)2 – Data#3’s Customer Solution Lifecycle (pdo)2 is the Data#3 Customer Solution Lifecycle methodology. In essence, it structures the engagement from ICT solution conceptualisation through implementation and, ultimately, optimisation. It is a methodology designed to ensure that Data#3 ICT solutions continue to meet our customers’ technology and business objectives. A customer solution lifecycle differs from traditional service delivery methodologies in that it presents a complete project view, from inception (sales engagement) to post-deployment support and solution optimisation, and is collaborative in its nature. This approach guarantees alignment and continuity across both the pre-sale and post-sale phases of a project, ensuring that a customer’s required outcomes are delivered on time and on budget. While (pdo)2 provides a comprehensive approach to solution delivery, all phases do not need to be undertaken by Data#3. There are projects where, some of the work outlined within (pdo)2 may have been, or will be, completed by the customer.
Manages the operation of the solution
Provides a resilient solution design
TE RA
Deploys the solution into the workplace
D E P L OY
© Copyright Data#3 Limited 2012
PDO2 - Customer Solution Lifecycle
(pdo)2 has been developed to draw on the best practice methodology from our key services partners such as Cisco and Microsoft, our customers and our own experiences in providing ICT solutions for over 30 years. Through this methodology our team can provide a consistent approach, focusing on one outcome irrespective of their area of expertise or skill sets.
SIG
Develops a plan that aligns scope, cost and resources
DE
OPE
Measures and optimises performance over time
N
Determines the business and/or technology value of the ICT Solution
OPT I
E
AN PL
MI S
POSITION
(pdo)2 uses six phases that allow Data#3 and the customer to work in collaboration to identify, document and proactively manage risk and achieve the proposed outcomes.
PDO2
The diagrams following set out typical activities that occur within the respective phases of (pdo)2.
Develops a plan that aligns scope, cost and resources
Manages the operation of the solution
Provides a resilient solution design
SIG
Measures and optimises performance over time
N
MI S
Deploys the solution into the workplace
DE
N
SIG
DE
DE
Deploys the solution into the workplace
Determines the business and/or technology value of the ICT Solution
TE RA
SIG
N
MI S
MI S
Provides a resilient solution design
TE RA
TE RA
Deploys the solution into the workplace
Manages the operation of the solution
E
AN PL
Provides a resilient solution design
Develops a plan that aligns scope, cost and resources
POSITION
OPE
Manages the operation of the solution
Determines the business and/or technology value of the ICT Solution
Measures and optimises performance over time
OPE
Develops a plan that aligns scope, cost and resources
OPE
Measures and optimises performance over time
E
AN PL
AN PL
Determines the business and/or technology value of the ICT Solution
OPT I
E
3.
POSITION
OPT I
2.
POSITION
OPT I
1.
D E P L OY
D E P L OY
D E P L OY
The Position phase determines the business and/or technology value of the ICT Solution - the business case
The Plan phase looks at the feasibility of implementing the Data#3 ICT Solution. It also delivers a project plan that aligns scope, cost and resources with the business case and rationale for choosing Data#3
The Design phase provides a detailed design for the solution – the technologies required, specific skills, sourcing strategy, etc
4.
5.
Manages the operation of the solution
Provides a resilient solution design Deploys the solution into the workplace
SIG
Develops a plan that aligns scope, cost and resources
N
MI S OPT I
Measures and optimises performance over time
DE
SIG
Deploys the solution into the workplace
N
MI S
OPT I
Provides a resilient solution design
DE
N
Manages the operation of the solution
E
TE RA
DE
Develops a plan that aligns scope, cost and resources
TE RA
TE RA
Deploys the solution into the workplace
SIG
Provides a resilient solution design
Measures and optimises performance over time
POSITION Determines the business and/or technology value of the ICT Solution
AN PL
Manages the operation of the solution
E
Determines the business and/or technology value of the ICT Solution
OPE
Develops a plan that aligns scope, cost and resources
OPE
OPE
Measures and optimises performance over time
6.
POSITION
AN PL
OPT I
E
Determines the business and/or technology value of the ICT Solution
AN PL
MI S
POSITION
D E P L OY
D E P L OY
D E P L OY
The Deploy phase implements the solution into the business in a structured manner. It includes sub-phases that deal with issues such as testing and training
The Operate phase is the physical operation and its management. While in most cases this is taken on by the customer, with outsourcing and managed services customers it will be taken on by Data#3
The Optimise phase measures performance against the original business case and optimises this performance over time
© Copyright Data#3 Limited 2012
PDO2 - Customer Solution Lifecycle
