BEST PRACTICES FOR WINDOWS 8.X. This document offers helpful details and instructions for how to best use WH ConnectProx
Best Practices for Windows 8.x – WH ConnectProxy BEST PRACTICES FOR WINDOWS 8.X This document offers helpful details and instructions for how to best use WH ConnectProxy (ConnectProxy.wilmerhale.com) on a Windows 8.x computer. It is intended for use as a first option if you are experiencing any issues when trying to connect. To ensure that you are able to successfully connect to firm resources using WH ConnectProxy, this document outlines the following requirements: (click on the requirement to go directly to that section of the document) Check minimum software versions Access the correct address for WH ConnectProxy Use Internet Explorer to access WH ConnectProxy Browser Log on Issue with Chrome, Firefox, and IE 10+ Use the latest release of Citrix Receiver Add WH ConnectProxy to the Trusted Sites list and Popup Blocker Add WH ConnectProxy to the Compatibility View settings (Internet Explorer 11 only) In addition to these basic requirements, you will find other best practices for WH ConnectProxy including:
Save your work frequently to avoid data loss How to log out of WH ConnectProxy correctly Use the Native plug-in to see local printers How to clear the Internet Explorer cache Avoid using Windows sleep mode with a Citrix session open Reboot your computer Power Cycle your Modem and Router
MINIMUM REQUIRED SOFTWARE VERSIONS Please click here to see the components required to use WH ConnectProxy (ConnectProxy.wilmerhale.com) from a Windows 8.x computer. H OW TO CHECK THE VERSION OF INTERNET EXPLORER To check the version of Internet Explorer: 1. 2.
Open I N T E R N E T E X P L O R E R . Select A B O U T I N T E R N E T E X P L O R E R from the Tools menu (The gear symbol in the top right corner).
3.
Click C L O S E . The Internet Explorer version must be 10 or higher.
ACCESS THE
CORRECT ADDRESS FOR
WH CONNECTPROXY
The address for WH ConnectProxy is https://ConnectProxy.wilmerhale.com. If you have previously bookmarked the WH ConnectProxy page and the bookmark is no longer working, you may need to delete the bookmark and access the site by manually entering the address. Best Practices for Windows 8.x WH ConnectProxy
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USE INTERNET EXPLORER
TO ACCESS
WH CONNECTPROXY
WH ConnectProxy is designed to work with Internet Explorer 10 (in Standard mode) on Windows 8.x. Chrome and Firefox may work but Internet Explorer is recommended. To launch Internet Explorer in Standard mode press the W I N D O W S key and then select the I N T E R N E T E X P L O R E R I C O N in the bottom left hand corner as shown in the first screenshot below. Standard
vs.
Metro
BROWSER LOG ON ISSUE WITH CHROME , FIREFOX, AND IE 10+ With Chrome, Firefox, and newer versions of Internet Explorer (10 and above) you may be prompted to install Citrix each time you log in. This is due to these browsers not supporting Citrix plugin detection. You can still log in and use ConnectProxy with them by clicking S K I P T O L O G O N .
USE
THE LATEST RELEASE OF
CITRIX RECEIVER
There may be connection issues when using older versions of Citrix Receiver with Windows 8. For best results, use the latest Citrix Receiver. Download Citrix Receiver here. WH ConnectProxy must be added to the Trusted Sites list and Pop Up Blocker exceptions list in Internet Explorer.
Best Practices for Windows 8.x WH ConnectProxy
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ADD WH CONNECT PROXY TO TRUSTED SITES LIST It is necessary to add the address for WH ConnectProxy to the Trusted Sites list and Popup blocker in Internet Explorer. 1. 2. 3. 4.
Open Internet Explorer and select T O O L S | I N T E R N E T O P T I O N S | S E C U R I T Y tab. Click T R U S T E D S I T E S . Click S I T E S and enter H T T P S : //* . W I L M E R H A L E . C O M Click A D D .
ADD WH CONNECT PROXY TO THE POP-UP BLOCKER EXCEPTIONS LIST 1. 2. 3. 4.
Open Internet Explorer and select T O O L S | I N T E R N E T O P T I O N S | P R I V A C Y tab Click S E T T I N G S . Enter *. W I L M E R H A L E . C O M Click A D D .
ADD WH CONNECT PROXY TO THE COMPATIBILITY VIEW SETTINGS (INTERNET EXPLORER 11 ONLY) It is necessary to add WH ConnectProxy to the Compatibility View settings 1.
With Internet Explorer open click the gear icon in the top right corner and select C O M P A T I B I L I T Y V I E W S E T T I N G S .
Best Practices for Windows 8.x WH ConnectProxy
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2.
Under Add this website enter W I L M E R H A L E . C O M and click A D D .
3.
Click C L O S E then R E S T A R T Internet Explorer.
OTHER TIPS FOR YOUR WINDOWS 8.X COMPUTER SAVE YOUR WORK FREQUENTLY
TO
AVOID DATA LOSS
It is recommended to save open documents frequently while working remotely through the Full Desktop. This will help prevent data loss if your Internet connection goes down or your session times out. If you do plan on being away from your session for more than a few minutes it is recommended to save and close your documents so that your changes synch back into WorkSite. You can reopen them when you return to your session.
LOG OUT
OF
WH CONNECTPROXY CORRECTLY
Follow the steps below to correctly log out of WH ConnectProxy. 1.
2.
Log out of all running Citrix applications such as Outlook or WH Full Dekstop. Make sure to properly close the Citrix application. For example: a.
In Outlook click F I L E | E X I T
b.
In WH Full Desktop click, close any open applications and click S T A R T | L O G O F F
Next, click the D O O R I C O N on the toolbar in the top right hand corner of the Applications window to log out completely.
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USE
THE
NATIVE
PLUG -IN TO SEE LOCAL PRINTERS
If you notice that your local printers do not appear inside of your Citrix sessions (i.e. the WH Full Desktop) then the issue may be related to the plug-in you are using. There are two plug-ins available: Native and Java. Only the Native plug-in offers local printing capability. To check which plug-in you are using: 1. 2.
Sign-in to W H C O N N E C T P R O X Y . When the Applications Portal window appears, click S E T T I N G S .
3.
On the Settings screen confirm the Native client is selected. If it is not selected, click C H A N G E C L I E N T , select N A T I V E from the list, and click S A V E .
All new Citrix sessions that you open will now use the Native plug-in and you will be able to print to your local printers from inside the sessions.
CLEAR INTERNET EXPLORER
CACHE
For Internet Explorer 10 and above: 1. 2. 3. 4.
Click T O O L S | I N T E R N E T O P T I O N S Under the Browsing History section click D E L E T E . Confirm T E M P O R A R Y I N T E R N E T F I L E S is checked then U N C H E C K A L L O T H E R B O X E S and click D E L E T E . After the cache is finished clearing C L O S E and R E O P E N I N T E R N E T E X P L O R E R .
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AVOID
USING
WINDOWS SLEEP MODE
WITH A
CITRIX
SESSION OPEN
If you are going to step away from your computer for more than a few minutes it is recommended that you log out of your Citrix session (Such as the Full Desktop or Outlook). If you remain logged in, and your computer goes into Sleep mode, the Citrix session may not work correctly when your computer is back online.
REBOOT
YOUR COMPUTER
It may be necessary to reboot your computer if you are unable to sign in to WH ConnectProxy. It is also a good idea to reboot at least once a week, even if you aren’t experiencing issues, as this will allow your system to install updates and will help with performance and stability.
REBOOT
YOUR
MODEM
AND
ROUTER
If you are experiencing issues accessing the WH ConnectProxy sign-in page or slow performance when signed in, it may be a good idea to power cycle your modem and router. To reboot your modem and router: 1. 2. 3. 4.
Shut down your computer. Unplug the power cable from both the modem and router. Wait 30 seconds then reconnect the power to your modem. Wait 30 additional seconds then reconnect the power to your router.
It may take a few minutes for each device to fully power back on and Internet access to be restored. Some Internet Service Providers provide a Modem/Router all-in-one unit so you may only have one device to power cycle.
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