Best Practices for Windows 10 WH ConnectProxy. Page 1 of 6. BEST PRACTICES ... INTERNET EXPLORER Desktop App (shown belo
Best Practices for Windows 10 – WH ConnectProxy BEST PRACTICES
FOR
WINDOWS 10
This document offers helpful details and instructions for how to best use WH ConnectProxy (ConnectProxy.wilmerhale.com) on a Windows 10 computer. It is intended for use as a first option if you are experiencing any issues when trying to connect. To ensure that you are able to successfully connect to firm resources using WH ConnectProxy, this document outlines the following requirements: (click on the requirement to go directly to that section of the document) Check minimum software versions Access the correct address for WH ConnectProxy Use Internet Explorer to access WH ConnectProxy Browser Log on Issue with Chrome, Firefox, IE, and Edge Use the latest release of Citrix Receiver Add WH ConnectProxy to the Trusted Sites list and Popup Blocker Add WH ConnectProxy to the Compatibility View settings (Internet Explorer 11 only)
In addition to these basic requirements, you will find other best practices for WH ConnectProxy including:
Save your work frequently to avoid data loss How to log out of WH ConnectProxy correctly Use the Native plug-in to see local printers How to clear the Internet Explorer cache Avoid using Windows sleep mode with a Citrix session open Reboot your computer Power Cycle your Modem and Router
MINIMUM REQUIRED SOFTWARE VERSIONS
Please click here to see the components required to use WH ConnectProxy (ConnectProxy.wilmerhale.com) from a Windows 10 computer. HOW
TO
CHECK
THE
VERSION
OF
INTERNET EXPLORER
To check the version of Internet Explorer: 1. 2.
Open I N T E R N E T E X P L O R E R . Select A B O U T I N T E R N E T E X P L O R E R from the Tools menu (The gear symbol in the top right corner).
3.
Click C L O S E . Internet Explorer 11 is standard on Windows 10.
ACCESS THE
CORRECT ADDRESS FOR
WH CONNECTPROXY
The address for WH ConnectProxy is https://ConnectProxy.wilmerhale.com. If you have previously bookmarked the WH ConnectProxy page and the bookmark is no longer working, you may need to delete the bookmark and access the site by manually entering the address. Best Practices for Windows 10 WH ConnectProxy
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USE INTERNET EXPLORER
TO ACCESS
WH CONNECTPROXY
WH ConnectProxy works best with Internet Explorer on Windows 10. Chrome, Firefox, and Edge may work but Internet Explorer is recommended. To access Internet Explorer on Windows 10 click into the S E A R C H W I N D O W S box, type I N T E R N E T E X P L O R E R , and then open the I N T E R N E T E X P L O R E R Desktop App (shown below).
BROWSER LOG
ON
ISSUE
WITH
CHROME, FIREFOX, IE,
AND
EDGE
With Chrome, Firefox, and newer versions of Internet Explorer you may be prompted to install Citrix each time you log in. This is due to these browsers not supporting Citrix plugin detection. You can still log in and use ConnectProxy with them by clicking S K I P T O L O G O N .
USE
THE LATEST RELEASE OF
CITRIX RECEIVER
There may be connection issues when using older versions of Citrix Receiver with Windows 10. For best results, use the latest Citrix Receiver. Download Citrix Receiver here. WH ConnectProxy must be added to the Trusted Sites list and Pop Up Blocker exceptions list in Internet Explorer.
Best Practices for Windows 10 WH ConnectProxy
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ADD WH CONNECTPROXY
TO
TRUSTED SITES
LIST
It is necessary to add the address for WH ConnectProxy to the Trusted Sites list and Popup blocker in Internet Explorer. 1. 2. 3. 4.
Open Internet Explorer and select T O O L S | I N T E R N E T Click T R U S T E D S I T E S . Click S I T E S and enter H T T P S : // *. W I L M E R H A L E . C O M Click A D D .
ADD WH CONNECTPROXY 1. 2. 3. 4.
TO THE
TO THE
| S E C U R I T Y tab.
POP-UP BLOCKER EXCEPTIONS LIST
Open Internet Explorer and select T O O L S | I N T E R N E T Click S E T T I N G S . Enter *. W I L M E R H A L E . C O M Click A D D .
ADD WH CONNECTPROXY
OPTIONS
OPTIONS
COMPATIBILITY VIEW
|P R I V A C Y tab
SETTINGS
It is necessary to add WH ConnectProxy to the Compatibility View settings 1.
(INTERNET EXPLORER 11
With Internet Explorer open click the gear icon in the top right corner and select C O M P A T I B I L I T Y V I E W
Best Practices for Windows 10 WH ConnectProxy
ONLY)
SETTINGS.
Page 3 of 6
2.
Under Add this website enter W I L M E R H A L E . C O M and click A D D .
3.
Click C L O S E then R E S T A R T Internet Explorer.
OTHER TIPS
FOR YOUR
WINDOWS 10
SAVE YOUR WORK FREQUENTLY
TO
COMPUTER
AVOID DATA LOSS
It is recommended to save open documents frequently while working remotely through the Full Desktop. This will help prevent data loss if your Internet connection goes down or your session times out. If you do plan on being away from your session for more than a few minutes it is recommended to save and close your documents so that your changes synch back into WorkSite. You can reopen them when you return to your session.
LOG OUT
OF
WH CONNECTPROXY CORRECTLY
Follow the steps below to correctly log out of WH ConnectProxy. 1.
Log out of all running Citrix applications such as Outlook or WH Full Dekstop. Make sure to properly close the Citrix application. For example: a. b.
2.
In Outlook click F I L E | E X I T In WH Full Desktop click, close any open applications and click S T A R T | L O G
Next, click the D O O R
ICON
OFF
on the toolbar in the top right hand corner of the Applications window to log out completely.
Best Practices for Windows 10 WH ConnectProxy
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USE
THE
NATIVE
PLUG-IN TO SEE LOCAL PRINTERS
If you notice that your local printers do not appear inside of your Citrix sessions (i.e. the WH Full Desktop) then the issue may be related to the plug-in you are using. There are two plug-ins available: Native and Java. Only the Native plug-in offers local printing capability. To check which plug-in you are using: 1. 2.
Sign-in to WH C O N N E C T P R O X Y . When the Applications Portal window appears, click S E T T I N G S .
3.
On the Settings screen confirm the Native client is selected. If it is not selected, click C H A N G E C L I E N T , select N A T I V E from the list, and click S A V E .
All new Citrix sessions that you open will now use the Native plug-in and you will be able to print to your local printers from inside the sessions.
CLEAR INTERNET EXPLORER
CACHE
For Internet Explorer 11 and above:
1. 2. 3. 4.
Click T O O L S | I N T E R N E T O P T I O N S Under the Browsing History section click D E L E T E . Confirm T E M P O R A R Y I N T E R N E T F I L E S is checked then U N C H E C K A L L O T H E R B O X E S and click D E L E T E . After the cache is finished clearing C L O S E and R E O P E N I N T E R N E T E X P L O R E R .
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AVOID
USING
WINDOWS SLEEP
MODE WITH A
CITRIX
SESSION OPEN
If you are going to step away from your computer for more than a few minutes it is recommended that you log out of your Citrix session (Such as the Full Desktop or Outlook). If you remain logged in, and your computer goes into Sleep mode, the Citrix session may not work correctly when your computer is back online.
REBOOT
YOUR COMPUTER
It may be necessary to reboot your computer if you are unable to sign in to WH ConnectProxy. It is also a good idea to reboot at least once a week, even if you aren’t experiencing issues, as this will allow your system to install updates and will help with performance and stability.
REBOOT
YOUR
MODEM
AND
ROUTER
If you are experiencing issues accessing the WH ConnectProxy sign-in page or slow performance when signed in, it may be a good idea to power cycle your modem and router. To reboot your modem and router: 1. 2. 3. 4.
Shut down your computer. Unplug the power cable from both the modem and router. Wait 30 seconds then reconnect the power to your modem. Wait 30 additional seconds then reconnect the power to your router.
It may take a few minutes for each device to fully power back on and Internet access to be restored. Some Internet Service Providers provide a Modem/Router all-in-one unit so you may only have one device to power cycle.
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