Sprinter crewbus brochure

The Sprinter Crewbus

Contents

Sprinter Crewbus

4

Interior Comfort and functionality

10 10

Technology Engines and chassis BlueEFFICIENCY All-wheel drive

14 14 16 18

Safety

20

Equipment Standard and special equipment Genuine accessories Paintwork

22 22 27 29

Technical data Engine data and model range Fuel consumption and CO2 emissions Weights Dimensions

30 30

Glossary Services Test drive

36 38 42

32 33 34

The new Sprinter. Every inch the consummate professional Nobody knows more about your job than you do. Thatʼs why the Sprinter Crewbus/minibus lets you take your pick. With three wheelbase versions, three vehicle lengths and two load compartment heights, you have the freedom to select the right solution for virtually any transport task. A choice of several engines appropriate to requirements can be combined with a wide range of special equipment to suit every need. The Sprinter combines its many practical talents with impressive performance in the important disciplines of economy and sustainability. The combination of advanced CDI engines and the standard BlueEFFICIENCY package guarantee a significant fuel reduction and lower CO2 emissions. Look forward to a professional partner: your Mercedes-Benz Sprinter.

Sprinter Crewbus

5

Whatever you have planned – the Sprinter takes it in its stride If you want to make sure your passengers travel in comfort as well as arrive safely and on time, the Sprinter Crewbus/ minibus has the answer: with space for up to 9 people, innovative appointments and a contemporary feel, the interior provides the warmest of welcomes for your passengers – whether used as a club vehicle, hotel shuttle, taxi, minicoach, crewbus or social-services bus. On the road, its exemplary safety features allow both you and your passengers to relax and enjoy the ride.

▸ 3 wheelbases, 3 body lengths, 2 load compartment heights ▸ Numerous seating configurations for between 2 and 9 people ▸ Convenient entry into the passenger compartment through a sliding door measuring up to 1.30 m wide and 1.82 m high (depending on body length and roof height) ▸ Spacious interior with a wide range of equipment and appointments to choose from ▸ Comfortable workplace and easy handling ▸ Very easy loading

▸ Extensive safety equipment, including ADAPTIVE ESP, front airbag for driver as standard, front airbag for co-driver as an option ▸ Wide range of sophisticated engines, including 2 CDI diesel engines and 2 petrol engines as well as natural-gas and liquefied-gas drive systems: the Sprinter NGT (Natural Gas Technology, monovalent or bivalent version) and the Sprinter LGT (Liquefied Gas Technology, bivalent version) are innovative Mercedes-Benz BlueEFFICIENCY technologies

Sprinter Crewbus

7

If you like variety, youʼll love this load compartment Variability is a major attribute of the Sprinter Crewbus/ minibus: a few simple moves is all it takes to transform the large passenger compartment into a spacious cargo area capable of transporting the bulkiest and heaviest items with ease, within the maximum payload limits, as and when required. Near-vertical inner walls and levelled-off wheel arches allow the available load space to be used to the full.

The Sprinter can also carry varying numbers of passengers with ease: instead of the single co-driver seat, for example, a twin-seater version can be supplied. The passenger compartment can be fitted with up to three rows of two-seater or three-seater benches, which can be arranged in a wide variety of configurations. Quick-release locks allow the seats to be rearranged – or lifted out altogether – as required.

▸ Cargo area1 of up to 7.4 m2 ▸ Cargo volume1 from 7.5 to 14 m3 ▸ Payload1 from 965 to 1370 kg ▸ Hinged rear doors open to an angle of 180° or, as an option, up to the side wall (doors lock into position automatically) ▸ 2- and 3-seater benches for the passenger compartment – easy to install and remove thanks to quick-release locks ▸ Sliding doors with push-button electrical operation available as an option (electric closing aid also optionally available) ▸ Additional rear step available as an option ▸ Optionally available auxiliary heater, pollen/particulate filter, and front and rear air conditioning 1

8

Sprinter Crewbus

Cargo area, cargo volume and payload calculated with all seats removed from passenger compartment

Give yourself a comfortable lead

The conditions under which you have to operate your vehicle are tough and unforgiving – and theyʼre not getting any easier. At least the Sprinter can help. It sets standards by providing outstanding driving and operating comfort, plenty of space and even more intelligent ideas. The interior scales new heights in terms of design, material selection and ergonomic quality. Then there is the wide range of practical and innovative equipment from which you can choose the elements you need. After all, youʼre in the driving seat.

▸ A generous amount of space for all occupants ▸ Numerous stowage facilities offer plenty of handy storage space (e.g. compartment above the windscreen as standard) ▸ Several cup holders and 2 bottle holders (1.5-litre bottles) ▸ Ergonomically shaped seats with optimised seat design ▸ Driverʼs seat with wide adjustment range ▸ Optional twin co-driver seat with stowage compartment under seat cushion and integral folding table in backrest ▸ Low interior noise level ▸ Steering wheel adjustable for height and reach available as an option ▸ Multifunction steering wheel with trip computer available as an option ▸ Power windows for driver and co-driver ▸ Cruise control with activatable SPEEDTRONIC speed limiter available as an option

▸ Powerful heating and ventilation system, with standardfit warm-air duct to passenger compartment ▸ Electric hot-air auxiliary heater (heater booster) as standard ▸ Optional heat exchanger in rear compartment ▸ Latest-generation radios (special equipment) offering the right solution for every need ▸ Bluetooth hands-free system and universal interface for mobile devices – e.g. mobile navigation systems, smart phones and MP3 players – available as an option ▸ Optional PARKTRONIC parking aid front and rear with audible signal and visual display in the exterior mirror and on the instrument panel ▸ Central locking with radio remote control as standard

The handy gearshift on the dashboard allows easy through-cab access

A wealth of stowage options for a tidy interior

Twin co-driver seat with folding table and stowage compartment available as an option

Interior | Comfort and functionality

11

Even in the rear, comfort doesnʼt take a back seat If youʼre in the business of transporting people, then passenger satisfaction is crucial to your success. All of which makes the Sprinter an extremely safe bet: when it comes to seat comfort, climate comfort and ergonomic design, its passenger compartment will satisfy even the most demanding of passengers. The Sprinterʼs high-grade materials, airy feeling of space and solid build quality help to ensure a comfortable ride for everyone on board – regardless of where they are sitting. ▸ Easy entry thanks to wide sliding door ▸ Ergonomically contoured seat benches for the passenger compartment ▸ Hard-wearing, skin-friendly and breathable fabric upholstery featuring a contemporary design; easy-care artificial leather upholstery is available as an option

▸ Driver and co-driver seats with stowage nets as standard ▸ Standard-fit three-point seat belts as well as head restraints adjustable for height and angle on all seats ▸ ISOFIX child-seat attachment system in rear (on double seat benches on both seats; on 3-seat benches on outer seats) ▸ Large tinted windows for a bright and cheerful atmosphere ▸ Optional black-tinted glass in rear ▸ Sliding window in passenger compartment as an option ▸ Optional electric rear vent windows (only for “Standard” body length) ▸ Optional rear air conditioning for additional climate comfort in the passenger compartment; also available in a higher-capacity version ▸ Optional automatic lighting in passenger compartment

Man-made-leather upholstery. The optional black man-made-leather upholstery is particularly easy to care for. The breathable fabric cover Lima is available in black as standard (large illustration on left)

Interior | Comfort and functionality

13

4-cylinder OM 651 CDI diesel engine

The Sprinter is impressive on the road. And on the balance sheet, too Its frugal engines

High quality standards and solid resale values contribute to the overall cost-effectiveness of the Sprinter, as do its highly sophisticated engines. When equipped with the advanced OM 651 4-cylinder CDI diesel engine, available with a choice of two power outputs, or the supremely confident OM 642 V6 CDI diesel engine1, the Sprinter Crewbus sets standards in terms of economic efficiency and future-compatibility. All three CDI diesel engines meet the requirements of the Euro V/III or Euro V emission standard for registration as a passenger car and consume far less fuel than the previous engines with a corresponding reduction in exhaust gas emissions. In addition to this, the CDI diesel engines can also be made to comply with the EEV (Enhanced Environmentally Friendly Vehicle) standard – currently Europeʼs most stringent emission standard – if requested by the customer. These vehicles ensure extremely low emissions of particulate matter, for example. As well as displaying these attributes, the Sprinterʼs engines are also impressively quiet – thanks to effective noise insulation which ensures a pleasant sound level in the interior.

Fuel-saving transmission. The innovative ECO Gear 6-speed manual transmission is the ideal partner for the Sprinterʼs diesel engines. Thanks to a wider gear ratio spread, a wider overall gear ratio and the reduction in the engine speed, in conjunction with the standard-fit efficiency package it reduces combined fuel consumption substantially compared to the former Euro IV 4-cylinder CDI diesel engines considerably – by as much as 2.6 l/100 km in the case of the 4-cylinder engine. ▸ Economical 4-cylinder CDI diesel engine with two-stage turbocharging in two output levels: 95 kW and 120 kW; new for the Sprinter Crewbus: the 140 kW V6 CDI diesel engine1 ▸ CDI diesel engines with diesel particulate filter as standard ▸ Economical 4-cylinder petrol engine1 developing 115 kW and a dynamic V6 petrol engine1 delivering 190 kW ▸ Consumption-reducing ECO Gear 6-speed manual transmission for the CDI diesel engines (Euro V/III or Euro V)

▸ 6-speed manual transmission standard for the 4-cylinder diesel engine; 5-speed automatic transmission standard for all petrol engines ▸ New consumption-optimised 7G-TRONIC 7-speed automatic transmission2 standard for OM 642 engine, optionally available for the OM 651 CDI engine ▸ Start-off Assist as standard for vehicles with automatic transmission, optional for vehicles with manual transmission ▸ A range of gas-driven variants: Sprinter NGT1 (Natural Gas Technology) with a choice of monovalent naturalgas drive (EEV) or bivalent natural-gas and petrol drive (Euro V), Sprinter LGT1 (Liquefied Gas Technology) with bivalent liquefied-gas and petrol drive (Euro V) ▸ The optional ASSYST service computer allows flexible, application-oriented oil change intervals and thus helps to reduce maintenance costs In conjunction with the Euro V-compliant M 271 and M 272 petrol engines and the OM 642 CDI diesel engine, the Sprinter Crewbus is only approvable with a reference mass greater than 2610 kg. Your Mercedes-Benz dealer will be pleased to inform you about the effect on the configuration you desire for your vehicle 2 Planned availability from 1st quarter 2012. Until its replacement, the 5-speed automatic transmission will be delivered 1

Technology | Engines and chassis

15

BlueEFFICIENCY Fast forward to viable efficiency

From 7.2 litres per 100 km. The Sprinter with BlueEFFICIENCY package1, 2. Our goal is to ensure your mobility in as economical and sustainable a manner as possible for the future. We group together under the term BlueEFFICIENCY all those innovations that help make this objective possible: intelligently combined measures aimed at reducing fuel consumption and CO2 emissions. And the Sprinter with the BlueEFFICIENCY1, 2 package proves just how well this works. In particular in urban distribution transport, the interaction of the ECO start-stop function3 a thrifty diesel engine and further components ensure a significative reduction of fuel consumption and emissions. In its most frugal variant4 the Sprinter impresses with consumption levels of just 7.2 litres per 100 km. The efficiency package is standard for all variants of the Sprinter Crewbus powered by a CDI diesel engine.

16

Technology | BlueEFFICIENCY

Innovative Natural Gas and Liquefied Gas Technologies. With the Sprinter LGT (Liquefied Gas Technology) Mercedes-Benz expands its range of BlueEFFICIENCY technologies by incorporating the particularly economyefficient liquefied gas drive system. The bivalent drive system (it is possible to choose between petrol and liquefied gas operation) impresses with its relatively low fuel costs, significantly reduced pollutant emissions and a range of around 450 km when operating on liquefied gas. The range can be increased without any problem by simply switching to operation with petrol – in a manner similar to that of the tried and tested Sprinter NGT (Natural Gas Technology) with bivalent natural gas and petrol drive. In the monovalent variant, which is certified according to emission standard EEV, the Sprinter NGT acts as a pure natural gas vehicle. The petrol in the tank of reduced size (< 15 l) is only used to start off and as an emergency reserve.

Components of the BlueEFFICIENCY package1, 2 for the Sprinter Crewbus ▸ OM 651 diesel engine (Euro V/III or Euro V) or OM 642 diesel engine (Euro V) ▸ ECO start/stop function3 ▸ ECO power-steering pump ▸ Electrically controlled fuel pump ▸ Shift point recommendation ▸ Rolling-resistance optimised tyres5 ▸ Alternator management ▸ Battery management ▸ In-engine measures

Not in conjunction with petrol engine The efficiency package with automatic transmission and 4x2 drive will not be available until the introduction of the new 7G-TRONIC 7-speed automatic transmission (expected to be available from first quarter of 2012) 3 Not in conjunction with automatic transmission 4 In conjunction with standard manual transmission and optional rear axle transmission ratio of 3.692 5 If available for the particular model variant, otherwise standard tyres 1 2

Four good reasons for driving your business forwards The Sprinter with all-wheel drive1

If you also need to go off-road with your Sprinter or are often faced with tough operating conditions, we recommend the optionally available engageable all-wheel-drive system1. It truly excels under poor road and weather conditions with its combination of increased traction, enhanced directional stability and road adhesion, and latest-generation ESP. The engageable all-wheel drive1 transfers the engine power to all four wheels simultaneously, splitting it 35 : 65 between the front and rear axle. And an optional gear reduction is available to extend the range of application possibilities on difficult terrain and further improve starting performance.

One of the outstanding features of the Sprinterʼs all-wheeldrive system1 is the absence of mechanical differential locks. In their place is the much lighter Electronic Traction System 4ETS, which is fully automatic and, therefore, relieves driver stress. It is engaged when one or more wheels start to spin, braking the spinning wheels individually and increasing the drive torque at the wheels which still offer sufficient grip. 1

Available for selected variants. For availability by model, please see the tables on pages 30–31

The all-wheel drive operates even more effectively because the Electronic Traction System 4ETS is integrated in the Sprinterʼs standard-fit ESP

Technology | All-wheel drive

19

Your safety is a precious commodity

The figure on page 21 (left) shows various airbags at their maximum deployment for illustrative purposes only.

Thereʼs no such thing as too much safety. Thatʼs why weʼve made every effort to ensure that the Sprinter offers the driver, passengers and other road users the highest possible degree of protection. A prime example of this is the Electronic Stability Program ADAPTIVE ESP which, for the first time, takes account of the vehicle load – one of the key influencing factors. As the vehicle load can vary during the course of a trip, sensors determine the current level, thus enabling ADAPTIVE ESP to perform its precisely measured stabilising interventions. In order to increase handling safety when towing a trailer, we have now extended the range of ADAPTIVE ESP functions for the Sprinter to include Trailer Stability Assist. If the trailer starts to sway, the new system counteracts these movements to help the driver to stabilise the vehicle/ trailer combination. ESP® Trailer Stability Assist is activated automatically if a trailer coupling is fitted ex factory. It can also be activated subsequently by your Mercedes-Benz dealer if a trailer coupling is retrofitted.

▸ ADAPTIVE ESP Electronic Stability Program in conjunction with anti-lock brake system (ABS), acceleration skid control (ASR), electronic brake force distribution (EBD), Brake Assist (BAS) and ESP Trailer Stability Assist ▸ Very good crash performance ▸ Front airbag for the driver as standard ▸ Optional front airbag for co-driver, both for the single seat and the twin seat, as well as windowbags and thorax bags for the driver and co-driver ▸ Three-point seat belts on all seats; with belt tensioners and belt force limiters for driverʼs seat and single co-driver seat. Seat belt warning system for driver’s seat as standard ▸ 4-way head restraints standard on all seats ▸ ISOFIX child-seat attachment system in rear (on double seat benches on both seats; on 3-seat benches on outer seats)

▸ Hydraulic braking system ▸ Adaptive brake lights as standard ▸ Both exterior mirrors have integrated additional wide-angle mirrors ▸ Optional bi-xenon headlamps with Add-Light System and cornering light function ▸ Rain sensor with Headlamp Assist as an option ▸ Bulb failure indicator ▸ Central locking with radio remote control and enhanced anti-theft protection; anti-theft alarm system with interior monitoring and tow-away protection available as an option ▸ Optional tyre pressure monitoring system ▸ Optional reversing camera in conjunction with a 17.8 cm monitor to aid reversing and manoeuvring (display also possible via COMAND APS)

Safety

21

Make your life a little easier

○ Twin co-driver seat. Provides seating for a third person in the driverʼs section. The table function provides an additional storage surface; the seat base can be used as a stowage compartment.

A flexible vehicle concept and an impressively wide range of variants make the Sprinter the ideal solution for a great many industries and applications. From shuttle or VIP services to taxis, vehicles for people with disabilities and comfortable minibuses. When combined with special body or conversion solutions1, the Sprinter Crewbus/minibus is the perfect partner for all manner of passenger transport tasks. Relief organisations, the police and the fire brigade also appreciate classic Sprinter attributes such as reliability and longevity, and benefit from custom-designed transport solutions. Your Mercedes-Benz van dealer will be glad to help you find the right vehicle body. Furthermore, our VanPartner by Mercedes-Benz programme at www.vanpartner.info includes details of Mercedes-approved bodybuilders for all your needs. With Mercedes-Benz industry expertise and a wide range of equipment and appointments to choose from, there is nothing to stop you creating your own fully individualised Sprinter.

● 4-way luxury head restraints for all seats. The head restraints trimmed in man-made leather, with four-way adjustment (including angle adjustment), enhance safety, comfort and interior appearance.

1

Some of the body and conversion solutions are available ex factory or only directly from the bodybuilder. The body and conversion solutions available vary from country to country

● Standard equipment   ○ Special equipment

○ Hinged lid for stowage compartment. The stowage compartment with hinged lid allows items such

○ Hot-water auxiliary heater with timer. This system

as a laptops, personal articles or freight papers

can be used both as a programmable auxiliary heater and as a heater booster, for example for faster

○ Comfort seats. Take a seat: comfort seats with

to be stowed safely out of sight. Once opened, the

adjustable seat cushion angle and other adjustment

hinged lid is held in its end position, making it

○ TEMPMATIC air conditioning. Electronically

de-icing of windows and for pre-heating the interior.

options plus manual lumbar support.

easier to use.

controlled front air conditioning.

Also optionally available with radio remote control.

○ Steering wheel adjustable for height and angle.

● Stowage facilities in the cockpit. Generous

○ ECO start/stop function1. A convenient auto-

○ ASSYST service computer. The optional ASSYST

The wide adjustment range ensures that drivers of

stowage includes plenty of handy storage space

matic engine-start function is available for 4-cylinder

service computer allows flexible oil change intervals

different sizes quickly find a seating position to suit

(e.g. compartment above the windscreen) and

CDI diesel models with a manual transmission.

dependent on actual intensity of operation, of up to

them.

several cup holders.

Under certain conditions, the system switches off

50,000 km in the case of the diesel models (petrol

the engine when the vehicle is at a standstill and

models: 40,000 km) or every two years at the latest.

starts it again when requested by the driver. Fuel

With the ASSYST service computer on board, main-

consumption, noise and exhaust emissions are

tenance intervals are up to 100,000 km (diesel

therefore reduced significantly.

models) or 80,000 km (petrol models), depending

1

Not in conjunction with petrol engine

on application.

Equipment | Standard and special equipment

23

○ COMAND APS control and display system High-performance multimedia system with fast harddisc navigation for the digitised areas of Europe. 16.5 cm TFT colour display, high-resolution map dis○ Audio 20 radio. Radio with dual tuner, CD player

play, Traffic Message Channel (TMC), DVD video/

with MP3 capability, Bluetooth interface1 with

audio, 4 GB memory for MP3 files, Bluetooth inter-

hands-free function, telephone keypad.

face1 with hands-free function.

1

Our Telephony and Multimedia Web Special provides detailed information and useful instructions regarding the Bluetooth compatibility of your devices: www.mercedes-benz.com/connectivity

1

Our Telephony and Multimedia Web Special provides detailed information and useful instructions regarding the Bluetooth compatibility of your devices: www.mercedes-benz.com/connectivity

○ Electric step2 for load compartment sliding door. Comfortable access and exit: the electric step

○ Electric sliding door for passenger compartment.

extends and retracts automatically on opening and

This convenience feature allows the passenger-

closing respectively, the load compartment sliding

compartment sliding door to be opened and closed

door.

in approx. 5 seconds at the push of a button. Safety

2

Information regarding availability can be obtained from your Mercedes-Benz van dealer

features include an overload protection/obstruction sensor system and a childproof lock.

○ Audio 50 APS radio/navigation system. DVD

○ Sliding window in side wall/sliding door. The

● Hot/cold air duct to passenger compartment.

○ Electric closing aid for sliding door. Makes it

navigation with arrow-type display for digitised

high-quality sliding window, which fits flush with the

An additional air outlet is fitted in front of the first

easier to close the passenger-compartment sliding

areas of Europe. 12.7 cm TFT colour display, Traffic

outside of the vehicle, can be used to provide addit-

row of seats in the rear section, providing fast and

door, particularly when the vehicle is parked facing

Message Channel (TMC), three radio tuners, DVD

ional ventilation. Available for left and right sides.

targeted heating/cooling for the passenger compart-

uphill. The door can simply be slid to the contact

ment.

position, at which point the closing aid pulls it the

player with MP3 capability, Bluetooth interface1 with hands-free function, telephone keypad. 1

Our Telephony and Multimedia Web Special provides detailed information and useful instructions regarding the Bluetooth compatibility of your devices: www.mercedes-benz.com/connectivity

last part of the way into the fully closed position – almost soundlessly and without jolting or jarring.

● Standard equipment   ○ Special equipment

24

Equipment | Standard and special equipment

○ Rear air conditioning. Operated via controls in the instrument panel, the rear air conditioning provides optimised climate control in the passenger compartment – increasing passenger comfort and

○ 3-seater bench for the passenger compartment.

well-being. Alternatively, a higher-capacity version

Allows three more passengers to be seated in the

of the system is available for operation in very hot

passenger compartment. Can be fitted in the second

○ Chrome-trimmed radiator grille. The chrome-

○ Light-alloy wheels. Light-alloy wheels – size

climates (only in conjunction with front air con-

or third seat row; also available in a narrow version

trimmed radiator grille adds a dynamic and elegant

6.5 J x 16 with 235/65 R 16 C tyres – add a sporty,

ditioning).

for the first and second seat row.

note to the front end of the vehicle.

elegant touch.

○ 2-seater bench for the passenger compartment.

○ Bi-xenon headlamps with Add-Light system and

● Hinged rear doors. The symmetrical hinged rear

○ Mounting rails for roof racks. The two rails

Can be installed in the first, second and third seat

cornering light function. Better illumination of

doors engage in the 180° end-of-travel position.

recessed into the roof allow roof racks, roof boxes

rows in the passenger compartment. Quick-re-

the area directly to the side of the vehicle enhances

● Storage nets in the hinged rear doors. Additional

and other roof systems to be fitted.

lease locks allow easy installation and removal.

safety, especially on tight bends, at junctions and

stowage space for a variety of items.

when manoeuvring.

Equipment | Standard and special equipment

25

Further standard and special equipment Interior Cab carpeted with insulating mat and non-slip rubber floor covering

●

Hot-air auxiliary heating (fuel-fired stationary heater)

○

Cruise control

○

Folding handbrake lever

○

KEYLESS ENTRY & SLIDE

○

Tachograph

○

Indicator lights for turn signal indicators, main beam, charging current,

●

Multi-adjustable driverʼs seat for a relaxed seating position

●

Multifunction steering wheel with trip computer

○

Safety/chassis

●

PARKTRONIC parking and manoeuvring aid

○

235/65 R 16 C tyres (for 3.5 t)

●

Lockable glove compartment

○

Power windows for driver and co-driver

●

ADAPTIVE ESP (Electronic Stability Program) in combination with

●

Passenger compartment seating, three-seater bench (2nd, 3rd row)

○

Pre-installation for radio

○

anti-lock braking system (ABS), acceleration skid control (ASR), electronic

Passenger compartment seating, three-seater bench, narrow (1st, 2nd row)

○

Precisely controllable heating and ventilation system with four-stage

●

brake force distribution (EBD), Brake Assist (BAS) and ESP Trailer

Passenger compartment seating, two-seater bench (1st, 2nd 3rd row)

○

fan and two additional fresh-air vents

Passenger compartment side wall panelling

●

Rack-and-pinion power steering

●

Radio and communication systems:

○

oil level, coolant level, brake fluid and brake pads etc. Instrument cluster with clock and outside temperature display, etc.

Exterior Aerial for GSM, GPS and UMTS network

○

Stability Assist (only in conjunction with trailer coupling or pre-installation for trailer coupling) Anti-theft alarm system with interior monitoring and tow-away protection

○

 – Sound 5 radio

(with or without battery-powered horn)

 – Audio 20 radio

Front airbag (co-driver; also for twin co-driver seat)

○

Front airbag (driver)

● ○

 – Audio 20 radio with CD changer

Full wheel covers

○

Hinged rear doors which open up to the side wall

○

 – Audio 50 radio/navigation system with DVD changer

Front fog lamps (halogen)

Rear window wiper

○

 – COMAND APS control and display system

Front stabiliser (optional for 3.19 t models, reinforced for long version)

●

Step (rear door)

○

 – COMAND APS+ control and display system with DVD changer

Headlamp cleaning system

○

Trailer coupling (ball-type)

○

Rear camera in conj. with 17.8 cm monitor

Headlamp range adjustment

●

○

(display also possible via COMAND APS)

Trailer coupling (reinforced) for towing capacity of up to 3.5 t (only for vehicles with perm. GVW of 3.5 t) Trailer socket, 13-pin

○

 – Audio 50 radio/navigation system

○

Heated rear window

●

Start-off Assist (for manual transmission models)

○

Heated windscreen

○

Tinted glass (all round)

●

Independent front suspension

●

Warm-air duct to passenger compartment

●

Rain sensor with Headlamp Assist

○

Comfort Central locking with radio remote control

○

Technology

Courtesy lighting in passenger compartment

○

5-speed automatic transmission (standard for petrol models)

Electrically adjustable and heated exterior mirrors incl. heated

○

7G-TRONIC 7-speed automatic transmission (only in conj. with CDI diesel engine)

wide-angle mirror

○

1

○

Electrically operated rear vent windows

○

All-wheel drive

○

Heated seats for driver/co-driver

○

BlueEFFICIENCY package2, consisting of CDI diesel engine and

●

model-specific consumption and emission-reducing components (see p. 16)

26

Equipment | Standard and special equipment

Rear stabiliser (standard with long version)

○

Reinforced shock absorbers

○

Thoraxbags/windowbags for driver and co-driver

○

Three-point seat belts and four-way head restraints for all seats,

●

belt tensioners for driver and co-driver

● Standard equipment   ○ Special equipment 1 Planned availability from 1st quarter 2012. Until its replacement, the 5-speed automatic transmission will be delivered 2 Not in conjunction with petrol engine

Genuine accessories1 Mercedes-Benz accessories allow you to further individualise your Sprinter to fulfil your exact needs. Genuine Mercedes-Benz accessories1 are optimised to suit your vehicle, and they meet stringent requirements in terms of quality and

safety. Further information and details of the entire product range can be found in our accessories brochures.

Seat covers. Seat covers whose colours and patterns

Rep floor mats. Clean sweep: the hardwearing cus-

Mobile phone cradles. Cradles are available for

Stowage box in twin co-driver seat. The spacious

are modelled on the original seats are available for

tom-fit rep floor mats are non-slip thanks to their

common makes of mobile phone2 as the link between

stowage box, made from shockproof plastic, is

practically all the Sprinter seat variants. The range

sewn-in Velcro fastenings and, moreover, are easy

your mobile phone and the mobile phone console.

designed to help keep the interior tidy. It can be

of Alcantara covers with a velvety suede look are

to clean. Soft velour or extremely robust rubber floor

Optimum voice quality and user-friendly operation

used to house the supplied partition and store

particularly luxurious. Special features, such as the

mats can be ordered as alternatives.

are ensured at all times. Can be fitted without any

files. The stowage box protects the inside of the

need to visit a workshop.

seat base frame against damage and ensures

integrated table in the twin co-driver seat or the ISOFIX attachment system, remain fully usable

that smaller items cannot get lost. It is mounted by

regardless of which seat covers are fitted.

simply inserting it. The custom-fit geometry means that the box fixes itself in place.

1 2

The figures may show genuine accessories that are not available in all countries The mobile phone shown is not supplied

Equipment | Genuine accessories

27

Paintwork

arctic white

pebble grey

hibiscus red

velvet red

aqua green

steel blue

atlantis blue

brilliant silver metallic1

graphite grey metallic1

amber red metallic1

jasper blue metallic1

carbon black metallic1

The standard and metallic paint finishes1 shown here are just a few of the options available for your Sprinter. More than 100 other optional colours are available for special paint finishes. Custom paintwork, e.g. in your company colours, is also available as an option. 1

Metallic paintwork is available as an option

Equipment | Paintwork

29

Engine data and model range Torque curves1:

Crewbus/minibus Permissible GVW [t]

3.19 t

Wheelbase

R1

3.5 t R2

R1

R2

Nm

R3

Roof height

Rated torque

450 440 Nm

400

360 Nm

350 Models with 4x2 drive system

305 Nm

300

213 CDI/313 CDI

SR

●

●

●

●

95 kW (129 hp), diesel engine OM 651 DE22LA

HR

●

●

●

●

216 CDI/316 CDI

SR

●

●

●

●

120 kW (163 hp), diesel engine OM 651 DE22LA

HR

●

●

●

●

319 CDI

SR

●

●

140 kW (190 hp), diesel engine OM 642 DE30LA

HR

●

●

340 Nm

250 ●

240 Nm

200 150

●

100 800

1600

2400

3200

4000

4800 Engine speed rpm

●

316

SR

●

115 kW (156 hp), petrol engine M 271 E 18 ML

HR

●

324

SR

●

CDI engine OM 651 DE22LA

120 kW (163 hp)

CDI engine OM 642 DE30LA

140 kW (190 hp)

CDI engine OM 651 DE22LA

●

95 kW (129 hp)

190 kW (258 hp), petrol engine M 272 E 35

HR

●

316 NGT (monovalent or bivalent)

SR

●

Petrol engine M 271 E 18 ML

115 kW (156 hp)

115 kW (156 hp), natural-gas (CNG)/petrol engine M 271 E 18 ML

HR

●

M 272 E 35 petrol engine

190 kW (258 hp)

316 LGT (bivalent)

SR

●

115 kW (156 hp), liquefied-gas (LPG)/petrol engine M 271 E 18 ML

HR

●

313 CDI 4x4

SR

●

95 kW (129 hp), diesel engine OM 651 DE22LA

HR

●

316 CDI 4x4

SR

●

120 kW (163 hp), diesel engine OM 651 DE22LA

HR

●

319 CDI 4x4

SR

●

140 kW (190 hp), diesel engine OM 642 DE30LA

HR

●

●

1

●

CDI engines and petrol engines certified to Euro 5/III, Euro V

Models with 4x4 drive system

30

Technical data | Engine data and model range

●

●

●

Legends for model range: Roof heights: SR = Standard roof HR = High roof

Wheelbase lengths/body: R1 = 3250 mm/Compact R2 = 3665 mm/Standard R3 = 4325 mm/Long

Engine data and model range Diesel engines Engine

OM 651 DE22LA

Petrol engines M 272 E 35

M 271 E 18 ML

M 271 E 18 ML

313 CDI

216 CDI

316 CDI

319 CDI

316

324

316 NGT

316 LGT

4x2 drive system

●

●

●

●

●

●

●

●

●

4x4 drive system

–

●

–

No. of cylinders/arrangement

●

4/in-line

No. of valves per cylinder

OM 642 DE30LA M 271 E 18 ML

Liquefied-gas/petrol engine

213 CDI

Model

OM 651 DE22LA

Natural-gas/petrol engine

4/in-line

●

–

–

–

–

6/V 72°

4/in-line

6/V 90°

4/in-line

4/in-line

4

4

4

4

4

4

4

2143

2143

2987

1796

3498

1796

1796

Rated output [kW (hp)]

95 (129)

120 (163)

140 (190)

115 (156)

190 (258)

115 (156)

115 (156)

at engine speed [rpm]

3800

3800

3800

5000

5900

5000

5000

Displacement [cc]

Rated torque [Nm] at engine speed [rpm]

305

360

440

240

340

240

240

1200–2400

1400–2400

1400–2400

3000–4000

2500–5000

3000–4000

3000–4000

–

–

–

–

–

Manual transmission

ECO Gear 6-speed manual transmission1

SE

Automatic

7G-TRONIC 7-speed automatic transmission

Option

Option

Option

Option

SE

–

–

–

–

transmission

NAG W5A 380 5-speed automatic

Option3

Option3

Option3

Option3

SE3

SE

SE

SE

SE

Natural gas (CNG) and

Liquefied gas (LPG) and

premium petrol

premium petrol

2

SE

SE

Fuel type

SE

Diesel

Tank capacity [l]

Approx. 75

Capacity of CNG tanks /LPG tank [l]

Approx. 75

–

Permissible GVW [kg]

3190

3500

Permissible GCW [kg]

5000

5500/6300

2000/750

2000/750

Towing capacity6 braked/unbraked [kg]

Approx. 75

–

4

Premium petrol Premium petrol

5

3190

3500

5000

5500/6300

2000/750

2000/750

5

Approx. 100

Approx. 100

Petrol tank approx. 100 (bivalent)

Petrol tank approx. 100 (bivalent)

Petrol tank approx. 15 (monovalent)

–

–

–

–

Approx. 125–210

Approx. 76

3500

3500

3500

3500

3500

6300/7000

5500

5500/6300

5500

5500

2000/750

2000/750

2000/750

2000/750

2000/750

5

The ECO Gear 360 six-speed manual transmission is available for the 4-cylinder CDI diesel engines, while the ECO Gear 480 six-speed manual transmission is available for the 6-cylinder CDI diesel engine Planned availability from 1st quarter 2012. Until its replacement, the 5-speed automatic transmission NAG W5A 380 will be delivered 3 In all probability the current NAG W5A 380 5-speed automatic transmission will be delivered until the 1st quarter 2012; for the petrol engines, this automatic transmission will continue to be available 4 According to number and volume of pressurised gas tanks. Additional tanks are available as special equipment for the 316 NGT 5 Increased permissible GCW of 6300 kg available as an option, depending on powertrain variant 6 Towing capacity (braked) of up to max. 3500 kg available as an option, depending on permissible gross vehicle weight and powertrain version 1 2

Key: SE = Standard equipment; Option = Optional equipment; – = not available

Technical data | Engine data and model range

31

Fuel consumption and CO2 emissions Determined in accordance with Directive 80/1268/EEC for vehicles

Values for reference mass greater than 2610 kg in conj. w. Euro V

Values for reference mass less than 2610 kg in conj. w. Euro V/III

with 4x2 drive system

emissions standard

emissions standard

Model

Emissions standard1

Trans-

Rear axle ratio2

mission

Efficiency class

CO2 emissions, combined

3, 4

[g/km]

Fuel consumption3, 4 [l/100 km]

Efficiency

Urban

Extra-urban

Combined

class

CO2 emissions, combined

3, 4

[g/km]

Fuel consumption3, 4 [l/100 km] Urban

Extra-urban

Combined

Sprinter Crewbus/minibus 213 CDI/313 CDI

M6

Euro V/III

216 CDI/316 CDI

319 CDI

3.923

B

197

9.2

6.5

7.58

C/D9

213–210

10.3

6.8–6.7

8.1–8.0

A5

4.182

–

–

–

–

–

–

–

–

–

–

A76

3.923

7

7

7

7

7

7

7

7

7

7

Euro V/III

M6

3.923

B

197

9.2

6.5

7.5

C/D

213–210

10.3

6.8–6.7

8.1–8.0

Euro V/EEV5

A5

3.923

–

–

–

–

–

–

–

–

–

–

6

A7

3.692

7

7

7

7

7

7

7

7

7

7

M6

3.923

D

245

12.5

7.4

9.3

–

–

–

–

–

A5

3.923

–

–

–

–

–

–

–

–

–

–

A76

3.692

7

7

7

7

7

7

7

7

7

7

Euro V/EEV

5

Euro V/EEV5

8

9

316

Euro V

A5

4.727

E

289

15.7

10.1

12.1

–

–

–

–

–

324

Euro V

A5

4.364

F

314

17.5

11.1

13.2

–

–

–

–

–

Sprinter NGT, Crewbus/minibus with natural-gas/petrol engine Diesel particulate filter is standard equipment for all CDI diesel engines 2 The rear axle ratio indicated is standard. Further rear-axle transmission ratios are optionally available 3 The figures shown were obtained in accordance with the prescribed measuring process (Directive 80/1268/ EEC in the current version). The figures do not apply to a specific individual vehicle and do not form part of the product offer. They are provided solely for the purpose of comparing the different vehicle models. Consumption and emissions figures apply to vehicles which have a permissible GVW of up to 3500 kg and only to vehicles registered as passenger cars (excluding camper vans). The figures depend on the kerb weight of the vehicle (including a 75 kg driver), the rear axle ratio and the transmission variant. Under real operating conditions, these figures may differ, depending on driving style, optional extras and the vehicle load. Figures for fuel consumption and CO2 emissions are higher when the all-wheel-drive system is activated 4 Figures apply to all kerb weight categories 5 Optionally available 6 Planned availability from 1st quarter 2012. Until its replacement, the 5-speed automatic transmission NAG W5A 380 will be delivered  7 Current figures unfortunately unavailable at time of this brochure’s publication 8 The Sprinter 213/313/216/316 CDI in conj. w. the BlueEFFICIENCY package, standard manual transmission and an optional rear-axle transmission ratio of 3.692 have a combined fuel consumption of 7.2 l per 100 km 9 Efficiency class D for Compact Sprinter Crewbus 10 Fuel consumption figures for natural gas H in kg/100 km; there may be differences 1

With natural gas 316 NGT

monovalent bivalent

Fuel consumption3, 4, 10 [kg/100 km] EEV

A5

4.727

C

238

12.0

6.8

8.7

Euro V/III; Euro V

A5

4.727

C

238

12.0

6.8

8.7

Fuel consumption3, 4 [l/100 km]

With petrol engine 316 NGT

bivalent

Euro V/III; Euro V

A5

4.727

E

289

15.7

10.1

12.1

Sprinter LGT, Crewbus/minibus with liquefied-gas/petrol engine With liquefied gas operation 316 LGT

bivalent

Fuel consumption3, 4 [l/100 km] Euro V/EEV5

A5

4.727

D

263

With petrol engine 316 LGT

bivalent

13.3

16.2

Fuel consumption

3, 4

Euro V/EEV5

A5

4.727

E

289

Key: M6 = 6-speed manual transmission, A5 = 5-speed automatic transmission, A7 = 7G-TRONIC 7-speed automatic transmission, – = not available

32

21.5

Technical data | Fuel consumption and CO2 emissions

15.7

10.1

[l/100 km] 12.1

The Sprinter Crewbus at a glance Compact with 3250 mm wheelbase

Standard with 3665 mm wheelbase

Standard roof

High roof

Standard roof

High roof

Cargo area [m ]

4.4

4.4

5.5

5.5

7.4

Cargo volume1 [m3]

7.5

8.5

9.0

10.5

14.0

Max. loading length1 [mm]

2600

2600

3265

3265

4300

Kerb weight2, 3 [kg] with perm. GVW 3.19 t

2100

2135

2195

2225

–

3.5 t

2130

2160

2230

2260

24455

3.19 t

1090

1055

995

965

–

3.5 t

1

2

Payload1, 4 [kg] with perm. GVW

5

Long with 4325 mm wheelbase

5

High roof

1370

1340

1270

1240

1055

Permissible GVW [kg]

3190/3500

3190/3500

3190/3500

3190/3500

3500

Max. roof load [kg]

300

150

300

150

150

Track circle/turning circle ∅ [m]

11.3/12.3

11.3/12.3

12.6/13.6

12.6/13.6

14.6/15.6

Without seating in passenger compartment Figures according to Directive 92/21/EC, version applicable at the time of going to print, (kerb weight incl. tools/spare wheel, if supplied by manufacturer, fuel tank 90% full, driver 68 kg and luggage 7 kg) for standard-specification vehicles. Special equipment and accessories will generally increase this figure and reduce the payload capacity accordingly. Note: according to ISO-M06 1176, the kerb weight figures are reduced by up to 75 kg 3 If the vehicle has all-wheel drive, the kerb weight is increased by up to 170 kg 4 Vehicles with all-wheel drive: payload decreases by up to 170 kg 5 In the case of vehicles with Euro V registration, the unladen weight with optional extras must be over 2585 kg 1 2

Technical data | Weights

33

Load compartment lengths depending on seating configuration. The seating arrangements shown 2600

here are just some of the possible configurations.

4300

3265

A twin co-driver seat is available as an alternative to the single co-driver seat. To further improve through-cab access, the 3-seater bench for the first and second row in the passenger compartment is also available as a narrow version. 1880 2600

3580

2545

1020

1685

2720

1020

1685

2720

825

Technical data | Dimensions

4300

3265

1880

34

3580

2545

1860

H up to 581/6922

1565

1565 H

H up to 581/6892

1040

1820 1780

1350

1350

Unladen. All-wheel drive increases the height of the vehicle by up to 85 mm

4325 6945

1780

3665 5910

3265

2

1940

1820

1940

1520 1350

2600

1 Unladen All dimensions are in mm. All weights apply to standard-specification vehicle

1780

3665 5910

1780

3250 5245

1350

1780

1650

1820

1940

1520

1650

1300

1300

3250 5245

1350

H up to 583/6753

1300

1040

2600

1840

1840

1993 2425

H

H

H

1565

H up to 561/6691

H up to 561/6721

High roof

1993 2425

1540

up to 24352

up to 27051

up to 24151

1565

1565

High roof

1993 2425

1840

1993 2425

1540

1993 2425

Standard roof

H

High roof

Long with 4325 mm wheelbase

up to 27202

Standard roof

Standard with 3665 mm wheelbase

up to 27153

Compact with 3250 mm wheelbase

3265

4300

3

Unladen. All-wheel drive increases the height of the vehicle by up to 95 mm

Technical data | Dimensions

35

Glossary

ADAPTIVE ESP Electronic Stability

(ASR), electronic brake force distribu-

Electronic brake force

Brake Assist (BAS)

Start-off Assist

ESP Trailer Stability Assist

Program

tion (EBD), Brake Assist (BAS) and the

distribution (EBD)

In tests carried out in the driving

Start-off Assist, an integral part of the

This system complements ADAPTIVE

ADAPTIVE ESP is an innovative

optional Start-off Assist system. In

Electronic brake force distribution

simulator, our research engineers

ESP, makes it easier to start off on

ESP and enhances driving safety

dynamic handling control system

addition to this, ESP Trailer Stability

(EBD) proportions the braking force

established that drivers do not apply

uphill slopes: after the brake pedal is

when towing a trailer, selectively brak-

which, for the first time, also takes

Assist enhances handling safety when

between the front and rear wheels

the brakes vigorously enough during

released, the brake pressure is

ing the wheels of the towing vehicle

the vehicle load into account. It

towing a trailer.

of the van as required, in order to opti-

emergency braking. This finding led

maintained for approximately two

and reducing engine torque when the

mise braking efficiency in all driving

them to develop Brake Assist. From

seconds, allowing the driver to move

trailer fishtails, thereby helping the

actively intervenes in certain hazardous driving situations, e.g. if there

A word of advice:

situations. In this way the system pre-

the speed at which the brake pedal

their foot from the brake pedal to

driver to stabilise the combination.

is an imminent risk of skidding, by

ADAPTIVE ESP can only act within

vents “overbraking” of the rear wheels,

is depressed, Brake Assist is able

the accelerator without having to worry

If the system intervenes several times

applying a braking force to one or

the laws of physics. It is therefore

which could cause the tail to start

to detect a situation where emergency

about the vehicle starting to roll. Start-

in succession, the braking action

more wheels and adjusting the engine

impossible for ADAPTIVE ESP to

sliding. At the same time EBD puts

braking is required. In such a situa-

off Assist is activated on uphill slopes

becomes increasingly stronger, result-

output as required so as to help the

prevent skidding resulting from

less stress on the front brakes, which

tion the system automatically increases

of approx. 4 % or steeper. It is not

ing in a significant reduction in

driver deal with the hazardous situa-

aquaplaning, for example. If the

reduces the risk of fading due to

braking power, aided by the anti-lock

activated when starting off on the flat

vehicle speed.

tion. As well as aiding directional

driver exceeds the physical limits,

overheating.

braking system (ABS) which prevents

or on a downhill slope.

stability, ADAPTIVE ESP combines

even ADAPTIVE ESP will not be

the functions of the anti-lock braking

able to prevent an accident!

system (ABS), acceleration skid control

36

Glossary

the wheels from locking up.

Bi-xenon headlamps with Add-Light

Adaptive brake lights

Windowbags and thorax bags

PARKTRONIC

ECO start/stop function

Ventilation comfort

system and cornering light function

The adaptive brake lights enhance

The Sprinter can be equipped with

The PARKTRONIC parking aid assists

The system switches off the engine

Air outlets in the instrument panel

Conventional headlamps are unable

active safety as they give a clearer

windowbags and thorax bags to

the driver when parking and ma-

automatically under certain condi-

and an additional outlet in front of

to provide sufficient illumination of the

signal when the vehicle is braked in

complement the driver and co-driver

noeuvring with little room to spare.

tions as soon as the vehicle has been

the first rear seat row provide good

area to the side immediately ahead

an emergency. This is achieved

airbags. In a severe side impact,

The system, which operates on the

stationary for more than three sec-

air circulation to all seats. In con-

of a vehicle. This is particularly true on

thanks to the fact that all the brake

the windowbag serves to increase

echo sounder principle, automatically

onds without a gear being engaged or

junction with a powerful ventilation

tight bends, at junctions and when

lights start to flash in the event of

the degree of protection available

warns the driver if it detects that the

the clutch pedal being pressed. If the

system, they ensure passenger

manoeuvring. In situations like these,

emergency braking at speeds above

for the head of the occupant on the

vehicle is close to an obstacle in front

clutch is pressed or the vehicle starts

comfort and well-being, particularly

the illumination provided by the low-

50 km/h, thus warning the traffic

impact side. It deploys in the area

of or behind the vehicle. The warning

moving, the engine is started again

on long journeys and in high ambient

beam headlamps is complemented by

behind and shortening the reaction

of the side windows. Housed in the

is provided initially in the form of a

automatically.

temperatures. For further enhanced

an additional light source: the Add-Light

times of the drivers behind. If the

outside bolsters of the seat back-

visual display in the centre of the instru-

ventilation comfort, a front air

system operates when cornering at

vehicle is braked to a standstill from

rests, thorax bags are designed to

ment panel (when moving forward)

conditioning system and a choice of

speeds up to 70 km/h, while the cor-

a speed of above 70 km/h, the

provide increased protection for

and in the exterior mirror (when revers-

rear air conditioning systems are

nering light function is activated when

hazard warning lights are activated

the thorax of the seat occupant.

ing). If the gap continues to decrease,

available (the air outlets on the left

the direction indicator is operated at

automatically.

an audible warning is also activated.

side wall are available as special

speeds up to 40 km/h – depending

A word of advice:

on the steering angle in both cases.

Airbags in no way diminish the need

equipment).

for occupants to fasten their seat belts correctly before every journey as an airbag can only operate fully effectively if the occupant is wearing the seat belt correctly.

Glossary

37

Working for your success Mercedes-Benz is never far away: with some 2600 conveniently situated outlets, we have one of Europeʼs most extensive service networks for vans. But we offer much more besides: our vehicle services and mobility packages as well as our individual leasing, financing and insurance solutions can help your business to operate competitively and cost-effectively – both with regard to procurement of the vehicle and throughout its entire useful life. You can experience our comprehensive range of services in our extensive network of company-owned sales and service outlets or at your local dealership. Your Mercedes-Benz service advisor will be pleased to provide you with detailed advice on what is available and what best suits your needs.

38

Services

Financing, leasing and insurance

Mercedes-Benz CharterWay

Service and parts

Plus3 financing

CharterWay Service

Extended opening hours

Balloon-payment financing

CharterWay ServiceLeasing

Mercedes-Benz Service24h

Seasonal financing

CharterWay Rental

Mercedes-Benz ExpressService

Standard financing

Mercedes-Benz MobilityGo

Leasing

MercedesServiceCard

Municipal leasing

Mercedes-Benz Genuine Parts

Vehicle insurance

Mercedes-Benz Genuine Remanufactured Parts

Payment protection GAP insurance Extension of warranty

Financing, leasing and insurance You’ve found the ideal vehicle for your requirements but want to remain flexible in financial terms? Then make us your first port of call. Our offers tailored to your needs give you greater leeway with your budget. Whether you are looking for leasing or financing, we can provide them. You decide. And we’ll do the rest. More information about the financing and leasing offers available from Mercedes-Benz Financial Services can be found at www.mercedes-benz-bank.de

Mercedes-Benz Financing

Mercedes-Benz Leasing

Mercedes-Benz Insurance

Vehicle financing from Mercedes-Benz Financial

Youʼd like to drive a new vehicle equipped to

Regardless of where your Mercedes-Benz

Services puts you behind the wheel of your

your own specification and only pay for using it?

vehicle takes you, you can travel with the extra

chosen vehicle with manageable instalments.

Then leasing is ideal for you. Attractive instal-

peace of mind that comes from our extensive

Regardless of the financing method you

ments mean that only a small amount of capital

insurance packages with attractive terms. And,

choose, you own your new vehicle, yet retain

is tied up and you know the exact amount of

of course, they come with the high standard of

your financial flexibility. The monthly instal-

the monthly costs involved; this provides a bet-

quality you expect from Mercedes-Benz.

ments are calculated on the basis of the

ter planning basis for your business while en-

following criteria:

suring that your credit potential is maintained.

Our insurance products:

▸ Purchase price

The vehicle remains the property of the lessor –

▸ Liability insurance and comprehensive

▸ Annual percentage rate

Mercedes-Benz Financial Services –and does not

▸ Initial payment

appear on the balance sheet of the lessee.

▸ Period of agreement

The following criteria are used to calculate the

▸ Final instalment

level of the monthly leasing instalments:

▸ GAP insurance

▸ Total mileage (in case of balloon financing)

▸ Purchase price

▸ Extension of warranty

insurance cover with various levels of service ▸ Payment protection in conjunction with a finance agreement

▸ Initial payment Our financing products:

▸ Period of agreement

Your benefits at a glance:

▸ Plus3 financing

▸ Mileage to be covered during agreement

▸ Attractive terms matched to the

▸ Balloon-payment financing

▸ Fixed residual value of vehicle

▸ Standard financing Your benefits at a glance:

Our leasing products:

period of the agreement

a Mercedes-Benz service partner for repair

▸ Municipal leasing

with Mercedes-Benz genuine parts

Your benefits at a glance: ▸ Faster access to the vehicle you want

▸ Clear calculation basis

▸ You always have an up-to-date vehicle

▸ Transparent costs

▸ No capital tied up

▸ One partner: Mercedes-Benz

▸ Fixed monthly instalments ▸ You choose the mileage and duration of the agreement ▸ At the end of the lease period, you simply return the vehicle to your dealer at its guaranteed residual value ▸ As a business user, you can claim the monthly instalments as business expenses

40

Services

▸ In the event of damage, vehicle is routed to

▸ Leasing ▸ Faster access to the vehicle you want ▸ Fixed interest rate throughout the entire

Mercedes-Benz vehicle range ▸ Specialised van insurance packages

▸ Seasonal financing

Mercedes-Benz CharterWay

Service and parts

The most experienced name in the market, CharterWay is the professionalsʼ choice for combined services for Mercedes-Benz commercial vehicles:

Extended opening hours. Many Mercedes-Benz service outlets are open from Monday to Friday until 8 p.m., 10 p.m. or, in some cases, right around the clock.

CharterWay Service. This product line brings together maintenance and repair activities in three separate service packages: BestBasic, Select, and Complete. The level of service provided ranges from a simple warranty extension to coverage of all prescribed maintenance work to complete cover including wear and tear repairs.

Mercedes-Benz Service24h. If your Mercedes should ever have starting problems or break down en route, our free2 Service24h hotline (on 00800 3 777 7777) will arrange expert assistance for you as quickly as possible. This hotline can be called from anywhere in Europe. Our service teams ensure that you are back on your way again promptly – 365 days a year, 24 hours a day.

CharterWay ServiceLeasing. This Mercedes-Benz CharterWay product combines simple leasing with one of the three CharterWay service packages (BestBasic, Select or Complete). In this way, all your requirements from vehicle procurement to management to workshop service are covered with just one product. CharterWay Rental1. Our rental offers allow you to increase your transport capacity flexibly on a short-term or longterm basis without having to tie up capital with all the risks which that entails. For individual advice, please consult your Mercedes-Benz dealer or refer to Mercedes-Benz CharterWay at www.mercedes-benz.com

Mercedes-Benz ExpressService. Oil changes and the smaller maintenance tasks along with the replacement of wear parts and minor repairs can be performed without having to make an appointment and often at a fixed price. Most of these tasks can be completed within 2 hours. Mercedes-Benz MobilityGo. Mercedes-Benz MobilityGo gives you free on-the-spot breakdown or starting assistance should your vehicle break down or fail to start; the free MobilityGo service package also includes payment of taxi fares and the provision of a replacement vehicle. We will also keep you mobile and pay your costs if your vehicle has to go into the workshop under warranty and the repairs are likely to take more than two hours. Your Mercedes-Benz dealer would be happy to provide you with further details about MobilityGo conditions and coverage.

MercedesServiceCard. This guaranteed payment card ensures fast, straightforward assistance at authorised workshops throughout Europe. It also speeds up the processing of calls to Service24h and can be used to pay tunnel and toll charges as well as fuel bills. Mercedes-Benz Genuine Parts. Mercedes-Benz Genuine Parts undergo rigorous material and functional testing, are engineered to fit your vehicle perfectly and remain available for 15 years after the end of series production. Mercedes-Benz Genuine Remanufactured Parts. If your van has been on the road for some time, Mercedes-Benz Genuine Remanufactured Parts are an ideal choice. Reconditioned in accordance with the current state of the art, they are subjected to the same function checks as new parts and have the same high level of guaranteed quality as our Mercedes-Benz Genuine Parts. Thereʼs one key difference: they cost up to 50% less! 1 2

Available in selected countries only This hotline number can be called toll-free from landline phones and mobile phones. In some European countries, calls from mobile phones are subject to a charge set by the network operator. If your network operator does not permit international/free calls, we recommend that you use the relevant supplementary number for the country concerned as an alternative. This can be found on the Service24h sticker in your vehicle

Services

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Test the Sprinter Test drive the vehicle of your dreams

A Mercedes is most at home on the road. This is the only way to experience the effortlessly superior driving feel that makes every model so special. Discover the extent to which the Sprinterʼs variability, high level of comfort and cost-effectiveness can enrich your company by accepting our invitation to take a test drive. Your Mercedes-Benz dealer will be happy to make all the necessary arrangements for you. Simply visit www.mercedes-benz.de to locate your nearest Mercedes-Benz dealer. We look forward to seeing you. You can also find the Ownerʼs Manual for the Sprinter on the internet to help you familiarise yourself with the functions and features which await you. Please go to www.mercedes-benz.de/sprinter, then to the “Service & Zubehör” menu in which you choose “Betriebsanleitungen”.

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Test drive

Take-back of end-of-life vehicles. Coming full circle. At the end of its long life, you can return your Sprinter to us for environment-friendly disposal in accordance with the EU End-Of-Life Vehicle Directive. But that day lies a long way off. The take-back of end-of-life vehicles applies in accordance with national regulations to vehicles up to 3.5 tonnes gross weight. The Sprinter has met the statutory regulations governing the suitability of the vehicleʼs design for reuse and recycling for a number of years now. A network of vehicle take-back depots and dismantlers has been established which will process your vehicle in an environment-friendly manner. The ways in which both vehicles and parts can be recovered are subject to ongoing development and improvement. Consequently, the Sprinter will be able to comply with any future increases in the recycling quota within the stipulated time limits. Further information is available from www.mercedes-benz.com or your national hotline. Please note: changes may have been made to the product since this brochure went to press (15.04.2011). The manufacturer reserves the right to make changes to the design, form, colour and specification during the delivery period, provided these changes, while taking into account the interests of the vendor, can be deemed reasonable with respect to the purchaser. Where the vendor or the manufacturer uses symbols or numbers to describe an order or the subject of an order, no rights may be derived solely from these. The illustrations and descriptions may show or refer to accessories and items of special equipment which are not part of standard specification. Colours may differ slightly from those shown in the brochure, owing to the limitations of the printing process. This brochure may contain models and services which are not available in certain countries. This brochure is distributed internationally. Information given regarding statutory regulations, legal requirements and taxation and the consequences thereof applies to the Federal Republic of Germany only and is correct at the time of going press. Please consult your Mercedes-Benz van dealer for final details. www.mercedes-benz.com Daimler AG, Stuttgart VAN/VMK 4720 · 1B300 · 02-02/0911 Printed in Hungary/Imprimé en Hongrie