. Vet Med. Dr Alastair Cribb. Dean, Faculty of Veterinary Medicine. 403-220-4570 acribb@ucal
UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 1
ROLES AND RESPONSIBILITIES Customer Coordinator
Single Point of Contact for (Customer) at the faculty/unit level Faculty/Unit Arts Continuing Education
Contact Name Brian Moorman Rob Wensveen Jim Baker
Title/Position Associate Dean Associate Director (Business Operations) Administrative Assistant, Office of the Dean | Werklund School of Education
Contact Phone Contact Email 403-210-6192
[email protected] 403-220-5162
[email protected] 403-220-2131
Christine Miao Dr Nancy Pollock-Ellwand TBD Jane Brown Kevan Austen Kam Kiland TBD Blair Cherniawsky Guy Levy TBD Bethe Andreason Brian Keay Ian Mellor Dr Jackie Sieppert Ann Tierney Dr Alastair Cribb
Lead for Facilities-related concerns Dean, Faculty of EVDS
403-220-4750 403-220-6607
[email protected] [email protected]
Facility Coordinator Associate Director Director, Olympic Oval & Operations
403-220 8961 403-220-4419 403-220-2948
[email protected]
HDL Manager Executive Director
403-220-3763 403-220-7340
[email protected] [email protected]
Director, Business Operations 403-210-5407 Vice-Dean; Assoc. Dean, Research 403-220-3293 Specialist, Capital Planning & Infrastructure403-220-2265 Dean, Faculty of Social Work 403-220-6983 Vice-Provost (Students) 403-220-6580 Dean, Faculty of Veterinary Medicine 403-220-4570
[email protected]
Education Environmental Design (EVDS) Graduate Studies Haskayne School of Business Information Technologies Kinesiology Law Libraries & Cultural Resources Medicine Nursing Schulich School of Engineering Science Science Social Work Student & Enrolment Services Vet Med
[email protected]
[email protected]
[email protected]
[email protected] [email protected]
[email protected] [email protected] [email protected]
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
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UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 1
ROLES AND RESPONSIBILITIES Customer Coordinator
Single Point of Contact for (Customer) at the faculty/unit level Faculty/Unit
Contact Name
Title/Position
Contact Phone Contact Email
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
Page 2 of 10
UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 2
ROLES AND RESPONSIBILITIES Customer Coordinator
(Customer) contacts at the departmental level Building Faculty/Unit Arts Continuing Education EDT Continuing Education EDB Continuing Education CHC Education Environmental Design (EVDS) PF Graduate Studies Admin Haskayne School of Business Haskayne School of Business SH Information Technologies ICT Information Technologies MS Information Technologies: Data Centre MS Kinesiology KNA Kinesiology KNB Kinesiology OO Kinesiology Roger Jackson Law Libraries & Cultural Resources Business Library SH Libraries & Cultural Resources Doucette Library EDB Libraries & Cultural Resources Gallagher Library ES Libraries & Cultural Resources Health Science Library HS Libraries & Cultural Resources Law Library MFH Libraries & Cultural Resources MacKimmie Library MLB Medicine HS Medicine HM
Contact Name Ginger Rodgers Jon Malinowski Jon Malinowski Valere Gagnon TBD Linda Corbeil TBD Jaydeep Balakrishnan Jaydeep Balakrishnan Darcy Grant Kevan Austen
Title/Position Faculty Coordinator Team Leader Team Leader Program Director
Contact Phone 403-220-5889 403-220-4718 403-220-4718 403-220-4000
Contact Email
Office Administrator
403-220-6606
[email protected]
Assoc. Dean (Academic, Planning & Priorities) Assoc. Dean (Academic, Planning & Priorities) Technical Manager Associate Director
403-220-7844 403-220-7844 403-220-6786 403-220-4419
[email protected] [email protected]
Brian Coates TBD TBD TBD TBD TBD
Manager
403-220-4864
[email protected]
Justine Wheeler
Director, Business Library
403-220-5084
[email protected]
Barbara Brydges
Director, Doucette Library
403-220-6295
[email protected]
Mary McConnell
Interim Manager, Gallagher Library
403-220-3725
[email protected]
Susan Powelson
Director, Health Sciences Library
403-220-6858
[email protected]
Kim Clarke
Director, Law Library
403-220-6702
[email protected]
Blair Cherniawsky Angela Krawetz Angela Krawetz
HDL Manager 403-220-3763 Director, Core Facilities & Strategic Projects403-210-8114 Director, Core Facilities & Strategic Projects403-210-8114
[email protected]
[email protected] [email protected] [email protected]
[email protected] [email protected]
[email protected] [email protected]
[email protected]
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
Page 3 of 10
UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 2
ROLES AND RESPONSIBILITIES Customer Coordinator
(Customer) contacts at the departmental level Building Faculty/Unit Medicine HRIC Medicine TRW Nursing Schulich School of Engineering EEEL Science ST Science: Chemistry SA Science: Physics & Astronomy SB Science: Physics & Astronomy Rothney Obs Science: Electrical & Computer Engineering ICT Science: Chemistry EEEL Science BI Science ES Science MS Social Work PF Admin Student & Enrolment Services MLB/T Student & Enrolment Services Student & Enrolment Services EDT Student & Enrolment Services OVC Student & Enrolment Services DC Student & Enrolment Services BH Student & Enrolment Services CD Student & Enrolment Services CA Student & Enrolment Services GL Student & Enrolment Services KA Student & Enrolment Services NO Student & Enrolment Services OL Student & Enrolment Services RU Student & Enrolment Services YA Student & Enrolment Services VC Student & Enrolment Services MSC Vet Med CSB
Contact Name Angela Krawetz Angela Krawetz TBD Bethe Andreason Ian Mellor Michelle Forgeron Suzanne Taylor Jennifer Howse
Title/Position Contact Phone Contact Email Director, Core Facilities & Strategic Projects403-210-8114
[email protected] Director, Core Facilities & Strategic Projects403-210-8114
[email protected] Director, Business Operations 403-210-5407 Specialist, Capital Planning & Infrastructure403-220-2265 Tech Manager 403-220-7278 Admin Manager 403-220-4224 Education Specialist 403-931-2366
[email protected]
Jodie Clark Michelle Forgeron Warren Fitch Lynne Maillet Ian Mellor TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD Nicole O'Brien
Manager, Dept Operations 403-220-5811 Tech Manager 403-220-7278 Technical Manager 403-220-5269 Technical Manager 403-220-4852 Sepcialist, Capital Planning & Infrastructure403-220-2265
[email protected]
Team Lead
[email protected]
403-210-3874
[email protected] [email protected] [email protected] [email protected]
[email protected] [email protected] [email protected]
[email protected]
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
Page 4 of 10
UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 2
ROLES AND RESPONSIBILITIES Customer Coordinator
(Customer) contacts at the departmental level Building Faculty/Unit Vet Med VSRS Foothills Vet Med
Contact Name Brenda Roszell Judy Stevenson
Title/Position Assistant Manager Admin Team Lead
Contact Phone Contact Email 403-547-7317
[email protected] 403-210-6025
[email protected]
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
Page 5 of 10
UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 3
AGREED UPON SERVICES AND SERVICE LEVEL COMMITMENT
Non-Standard Building Operating Hours Building
Faculty/Unit
Space Type
EDB
Continuing Education
Classroom/Office
EDB
Continuing Education
Classroom/Office
EDT
Continuing Education
Classroom/Office
EDT CHC CHC
Continuing Education Continuing Education Continuing Education
Classroom/Office Classroom/Office Classroom/Office
PF
Environmental Design (EVDS)
Classroom/Office
PF A
Environmental Design (EVDS) Haskayne School of Business
Classroom/Office Classroom/Laboratory/Office
Season
Revised Hours 0700 - 2100 M-F Winter 0800 - 1700 S/S Summer 0800 - 1630 7 days/week 0700 - 0900 M-T Winter 0700 - 1800 Fri 0900 - 1600 S/S Summer 0800 - 1630 M-F Winter 0700 - 2130 M-F Summer 0800 - 1800 M-F 0730 - 2200 M-Thurs Fall/Winter0730 - 2100 Fri 0900 - 2100 S/S Summer 0800 - 2000 M-F Winter 0700 - 2100 M-F
A
Haskayne School of Business
Classroom/Laboratory/Office
Summer 0800 - 2100 M-F
SH
Haskayne School of Business
Classroom/Office
Winter
SH
Haskayne School of Business
Classroom/Office
Summer TBC M-F
KNA/B
Kinesiology
Athletic Facilities/Office
Winter
Kinesiology
Athletic Facilities/Office
OO Roger Jackson
Kinesiology Kinesiology
Athletic Facilities/Office Athletic Facilities/Office
0600 - 2200 7 days/week 0600 - 2230 M-Thurs Summer 0600 - 2130 Fri 0800 - 1800 S/S TBD 7 days/week Year Round0730 - 1800 M-F
HS
Medicine
Classroom
Summer 0700 - 1800 M-F
HM TRW HRIC
Medicine Medicine Medicine
Classroom Classroom Classroom
0700 - 1800 M-F 0700 - 1800 M-F 0700 - 1800 M-F
Start date
Note
May
May May
July
July
Basement Animal Resource Centre in basement operates 24/7, however there is a separate unit to service this area
June 26 Aug 30
Room SH257 has extended hours from Mid-August to Mid-May, until 2300 Fri, 0700 - 1700 Sat)
0800 - 0900 M-F 0900 - 1630 S/S
Special Event scheduling & O'Brien Centre classrooms operate until 2100 August-June
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
Page 6 of 10
UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 3
AGREED UPON SERVICES AND SERVICE LEVEL COMMITMENT
Non-Standard Building Operating Hours Building ARC
Faculty/Unit
Space Type
Season
Revised Hours
Medicine
Classroom
TRW (Kinetixs) Medicine
Classroom
ST
Science
Classroom/Office
SA
Science
Classroom/Laboratory/Office
SA
Science
Classroom/Laboratory/Office
SB
Science
Classroom/Laboratory/Office
SB
Science
Classroom/Laboratory/Office
ICT ICT
Science Science
Classroom/Laboratory/Office Classroom/Laboratory/Office
0530 - 2030 M-F 0800 - 2100 M-F 0900 - 1630 S/S Winter standard hours 0800 - 2100 M-F Summer 0900 - 1630 S/S Winter 24/7 operations 0800 - 2100 M-F Summer 0900 - 1700 S/S Winter 0700 - 2130 M-F Summer 0800 - 1630 M-F
BI
Science
Classroom/Laboratory/Office
Winter
ES
Science
Classroom/Laboratory/Office
Winter
MS MS
Science Science
Classroom/Laboratory/Office Classroom/Laboratory/Office
Rothney Obs.
Science
Classroom/Laboratory/Office
Start date
24hrs/7 days per week
22C - ambient temperature for equipment
May 22C - ambient temperature for equipment 22C - ambient temperature for equipment
24/7 operations
standard hours (24/7 operations on main, 2nd, 5th th & 6 floors) Winter 0800 - 2100 M-F Summer 0800 - 1630 M-F
May operates all night, weekends a& public events
24/7 1st Floor: Teaching - Geo/Eng - standard hours 2nd Floor: Teaching - standard hours
EEEL
Science
Classroom/Laboratory/Office
Note Required due to CCAC ventilation requirements
Summer 3rd Floor: Teaching - standard hours th
4 Floor: ISEEE - offices/Eng - one research lab 5th Floor: 24/7 operations (4 labs, mainly empty) 0730 - 2300 M-Thur 0730 - 2100 F 0900 - 1700 S/S
PF
Social Work
Classroom
Winter
PF
Social Work
Classroom
Summer
Admin
Student & Enrolment Services
Classroom/Laboratory/Office
Winter
Admin
Student & Enrolment Services
Classroom/Laboratory/Office
Summer 0800 - 2100 M-F
July 0700 - 2100 M-F
Basement ARC 24/7, separate unit to area Basement ARC 24/7, separate unit to area
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
Page 7 of 10
UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 3
AGREED UPON SERVICES AND SERVICE LEVEL COMMITMENT
Non-Standard Building Operating Hours Building
Faculty/Unit
Space Type
Season
MLB
Student & Enrolment Services
Classroom/Laboratory/Office
MLT
Student & Enrolment Services
Classroom/Laboratory/Office
EDT
Student & Enrolment Services
Classroom/Office
Winter
EDT OVC OVC
Student & Enrolment Services Student & Enrolment Services Student & Enrolment Services
Classroom/Office Assembly & Exhibition/Office Assembly & Exhibition/Office
Summer Winter Summer
DC
Student & Enrolment Services
Ancillary Operations
Winter
DC MSC MSC KA RU GL OL
Student & Enrolment Services Student & Enrolment Services Student & Enrolment Services Student & Enrolment Services Student & Enrolment Services Student & Enrolment Services Student & Enrolment Services
Ancillary Operations Ancillary Operations Ancillary Operations Residences Residences Residences Residences
Summer Winter Summer
KNA/B
Student & Enrolment Services
Recreation
Winter
KNA/B
Student & Enrolment Services
Recreation
Summer
MSC
Student & Enrolment Services
DC
Student & Enrolment Services
DC CSB, VSRS
Student & Enrolment Services Vet Med
Classroom
Revised Hours 0730 - 2300 M-Thur 0730 - 2000 Fri 1000 - 1800 Sat 1000 - 2300 Sun 0700 - 1000 M-Thurs 0700 - 1800 Fri 0900 - 1800 Sat 0900 - 2000 Sun 0700 - 2100 M-Thurs 0700 - 1800 Fri 0900 - 1600 S/S 0800 - 1630 M-F 0730 - 1800 7 days/week TBD M-F 0800 - 2000 M-F 1100 - 1600 S/S 0800 - 1700 M-F 0600 - 2300 7 days/week TBD 24hrs/7 days per week 24hrs/7 days per week 24hrs/7 days per week 24hrs/7 days per week 0600 - 2230 M-Thurs 0600 - 2130 Fri 0800 - 1800 S/S 0600 - 2230 M-Thurs 0600 - 2130 Fri 0800 - 1800 S/S 0600 - 2300 0800 - 2000 M-F 1100 - 1600 S/S & holidays 0800 - 1700 M-F 0700 - 1700 M-F
CSB
Vet Med
Office/Research/Laboratory/ClinicWinter
0700 - 2300 M-F (Site monitor on-site)
Winter Summer
Start date
Note
May
Reduce lighting after 2300 Reduce lighting after 2300 Reduce lighting after 2300 Reduce lighting after 2300
Sept-Apr
Closed on Labour Day
May - Sept
Closed on Victoria Day, Canada Day, and August Civic Holiday inclusive of Statutory Holidays
Sept-Apr May-Aug
Closed weekends & holidays Building currently operating 24hrs due to commissinoing deficiencies
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
Page 8 of 10
UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 3
AGREED UPON SERVICES AND SERVICE LEVEL COMMITMENT
Non-Standard Building Operating Hours Building
Faculty/Unit
Space Type
Season
Revised Hours
CSB
Vet Med
Office/Research/Laboratory/ClinicSummer 0700 - 1800 M-F (Site monitor on-site)
VSRS
Vet Med
Farm/Field Facilities
Start date
Note Building currently operating 24hrs due to commissinoing deficiencies
24hrs/7 days per week
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
Page 9 of 10
UNIVERSITY SERVICE(S) - FACILITIES
SERVICE LEVEL AGREEMENT
Appendix A SECTION 4
AGREED UPON SERVICES AND SERVICE LEVEL COMMITMENT Optional Services
Individuals whom the (Customer) has designated with authority to purchase Optional services on behalf of (Customer) Faculty/Unit Arts Continuing Education Continuing Education Continuing Education Continuing Education Education Environmental Design (EVDS) Graduate Studies Haskayne School of Business Haskayne School of Business Information Technologies Kinesiology Law Libraries & Cultural Resources Libraries & Cultural Resources Medicine Nursing Schulich School of Engineering Science Science Social Work Social Work Student & Enrolment Services Veterinary Medicine
Contact Name TBD Robert Wensveen Jon Malinowski Judith Russell Scott McLean TBD TBD TBD Jane Brown Jaydeep Balakrishnan TBD TBD TBD Barb Olsen Mary McConnell TBD TBD TBD Ken Barker Le Ha Lewis Avernelle Brown Theresa Eng TBD Alastair Cribb
If there is data on this appendix that is missing or incorrect, please contact Tina Langford (
[email protected])
SLA Version 4.0
Appendix A
Page 10 of 10
