Daily Work Routine Management

Vicente Falconi Campos

Daily Work Routine Management

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CONTENTS First Phase - Understand your work 1 Understand your work..............................................................................21 1.1 What is a company? ............................................................................21 1.2 How work is carried out in a company ..............................................22 1.3 What kind of work is carried out through each function? ..................24 1.4 Topics for consideration for name-in-the-hat groups ..........................27

Second Phase - Putting the house in order 2 Putting the house in order ........................................................................31 2.1 How to put the house in order ............................................................31 2.2 What is Daily Work Routine Management?........................................32 2.3 The manager as a leader of change ....................................................34 2.4 Why improve Daily Work Routine Management in your area?..........36 2.5 How to plan the improvement of your management ..........................36 2.6 Promoting changes through 5S ..........................................................38 2.7 Topics for consideration for name-in-the-hat groups ..........................38 3 How to manage so as to improve your results ........................................43 3.1 How to make a simplified action plan ................................................44 3.2 Perfecting your action plan ................................................................44 3.3 Topics for consideration for name-in-the-hat groups ..........................48 4 How to standardize your worksite ..........................................................49 4.1 Flowchart ............................................................................................49 4.2 How to define priority tasks ................................................................53 4.3 Standard Operational Procedures - SOP ............................................54 4.4 Topics for consideration for name-in-the-hat groups ..........................59

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5 How to eliminate abnormalities ..............................................................61 5.1 Show the functions of each person ....................................................61 5.2 Preparing your workers ......................................................................62 5.3 Preparing your supervisors..................................................................63 5.4 What is your role? ..............................................................................70 5.5 Excess of abnormalities ......................................................................72 5.6 Topics for consideration for name-in-the-hat groups ..........................72 6 How to monitor the results of your process ............................................75 6.1 How to monitor the results that you wish to sustain ..........................75 6.2 How to monitor the results you wish to improve ................................78 6.3 How to draw your graphs ....................................................................78 6.4 How to display your control items and those of your group ..............81 6.5 Topics for consideration for name-in-the-hat groups ..........................82 7 How to manage so as to sustain your results ..........................................83 7.1 Meaning of statistical process control (SPC) ......................................83 7.2 Topics for consideration for name-in-the-hat groups ..........................86

Third Phase - Adjusting the machine 8 How to improve process-results monitoring ..........................................89 8.1 Management objectives ......................................................................89 8.2 Where does your authority lie? Where does your responsibility lie?..90 8.3 Sequence for management improvement ............................................90 8.4 How to establish your “business description” ....................................90 8.5 How to identify your products and your internal and external customers 96 8.6 How to establish your control items ..................................................96 8.7 How to define your priority control items ........................................100 8.8 How to establish your check items....................................................103 8.9 How to obtain benchmark values and establish your own goals ......104 8.10 How to define your problems............................................................107 8.11 Topics for consideration for name-in-the-hat groups ........................109

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9 Practicing the improvement management method (PDCA)................111 9.1 How to carry out a shakedown ........................................................111 9.2 How to master the PDCA method ....................................................113 9.3 Learning to work with PDCA ..........................................................115 9.4 How to participate in meetings to follow-up on goals ......................118 9.5 Topics for consideration for name-in-the-hat groups ........................121 10 How to improve the management of your processes so as to sustain your results ..............................................................................................123 10.1 The management of administrative and service processes ..............124 10.2 Management of manufacturing processes ........................................127 10.3 Control is based on the process technical standard ..........................130 10.4 Request a “process evaluation” to identify “weak points” and “strong points” ..............................................................................................131 10.5 Using control charts ..........................................................................132 10.6 Advanced process control ................................................................134 10.7 Topics for consideration for name-in-the-hat groups ........................136 11 How to provide quality assurance ........................................................139 11.1 What is reliability? ............................................................................141 11.2 How to contribute to quality assurance ............................................141 11.3 What is the role of “foolproof” mechanisms? ..................................143 11.4 How to relate to the “quality assurance department” ......................143 11.5 Topics for consideration for name-in-the-hat groups ........................144 12 How to manage so as to improve your results and place your goals in line with those of the company directors................................149 12.1 Where do goals come from?..............................................................149 12.2 How to “receive” the goals ..............................................................150 12.3 How to “reach” the goals ..................................................................153 12.4 Topics for consideration for name-in-the-hat groups ........................156 13 How to use human potential better ......................................................157 13.1 How to make the most of the intelligence of your entire team ........157 13.2 Did you know that you are a human resources manager? ................160 13.3 Topics for consideration for name-in-the-hat groups ........................162

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Fourth Phase - On the road to the future 14 On the road to the future ......................................................................167 14.1 “Zero-base goal” ..............................................................................167 14.2 A people-centered workplace ............................................................171 14.3 Drastic improvements ......................................................................172 14.4 Topics for consideration for name-in-the-hat groups ........................173 Annex A - How PDCA works in management ..........................................177 Annex B - Examples of abnormality reports ............................................187 Annex C - How to prepare flowcharts........................................................199 Annex D - How to receive a consultant ......................................................209 Annex E - The PDCA problem-solving method (How to attain improvement goals) ..................................................................................213 Annex F - Example of a process technical standard ................................223 Annex G - Case Belgo ..................................................................................227 G.1 Steel Production Department - Organization ................................229 G.2 Steel Production Department - Control item..................................234 G.3 Steel Production Department - Standardization ............................240 G.4 Steel Production Department - SDCA - PDCA..............................248 Annex H - References ..................................................................................257 Subject Index ................................................................................................261